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Canon WFT-R10, Advanced User'S Manual

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Canon WFT-R10 Advanced User'S Manual Download Page 157

Troubleshooting Guide

Troubleshoot issues by checking the camera and connected devices as described in this
section. If this Troubleshooting Guide does not resolve the problem, contact the nearest
Canon Service Center.

Cannot transfer images to an FTP server

For image transfer to an FTP server after shooting, switch to photo mode.
Image transfer is not possible in movie mode.

Cannot perform linked shooting

For linked shooting, switch to photo mode.
Linked shooting is not possible in movie mode.

The camera and the transmitter heat up, and the transmission rate
drops.

If the transmitter runs in wireless mode for an extended period of time under a high-
temperature environment, the transmitter heats up, causing wireless operation to be
interrupted with Error 83 displayed (

).

Cannot establish a connection between the camera and the transmitter

The camera and transmitter cannot be used together unless two batteries are inserted.

157

Summary of Contents for WFT-R10

Page 1: ...Wireless File Transmitter WFT R10 Advanced User Guide E CT2 D106 A CANON INC 2020 ...

Page 2: ...cted Network Manually 37 Connecting to a Network Manually 39 Connecting Using an Infrastructure 42 Connecting in Camera Access Point Mode 45 Setting the IP Address 53 Configuring Settings for the Communication Function 58 Transferring Images to an FTP Server 59 Configuring FTP Server Connection Settings 60 Transferring Images Individually 67 Batch Transfer 74 Transferring Images with a Caption 83 ...

Page 3: ...s Manually 124 Configuring Connection Option Settings 131 Checking the MAC Address 135 Synchronizing the Camera Time 136 Preparing for Time Synchronization 137 Synchronizing the Time 139 Troubleshooting 143 Responding to Error Messages 144 Troubleshooting Guide 157 Wireless Function Notes 158 Security 159 Checking Network Settings 160 Reference 161 Using the Virtual Keyboard 162 Configuring 802 1X...

Page 4: ...lf with operating the camera before following the instructions on camera options This transmitter cannot be directly connected to a telecommunication carrier s communication line When connecting this transmitter to the internet make sure to connect it through a router Support Image transfer requires adequate knowledge of configuring your LAN and FTP server Canon cannot provide support for configur...

Page 5: ...elect images to be transferred later EOS Utility Perform actions such as downloading images stored in the camera or performing remote shooting by using EOS Utility EOS software installed on a computer Linked Shooting Perform shooting by wirelessly linking the sender camera to the receiver camera Sync the Camera Time Synchronize the time between sender and receiver cameras of the same model Differe...

Page 6: ...Camera Transmitter Communication Features and Connection Methods Available features Connection method Wi Fi Bluetooth connection built into the camera WFT R10 Wireless LAN Wired LAN Camera Connect Communication from Smartphones Using EOS Utility Transferring Images to an FTP Server Sending Images to a Web Service Connecting to a Wireless Remote Control Linked Shooting Synchronizing the Camera Time...

Page 7: ...Indicates the Multi controller Indicates the setting button In addition to the above the icons and symbols used on the camera s buttons and displayed on the monitor are also used in this Guide when discussing relevant operations and functionality Indicates a link to a related topic Warning to prevent potential problems during shooting Supplemental information 7 ...

Page 8: ...mptions Before following any instructions make sure the power switch is set to and the Multi function lock feature is off It is assumed that all the menu settings Custom Functions etc are set to their defaults 8 ...

Page 9: ...roduct Do not expose the product to strong shocks or vibration Do not touch any exposed internal parts Stop using the product in any case of unusual circumstances such as the presence of smoke or a strange smell Do not use organic solvents such as alcohol benzine or paint thinner to clean the product Do not get the product wet Do not insert foreign objects or liquids into the product Do not use th...

Page 10: ...the product in places exposed to extremely high or low temperatures The product may become extremely hot cold and cause burns or injury when touched If any abnormal skin reaction or irritation occurs during or following the use of this product refrain from further use and get medical advice attention 10 ...

Page 11: ... hot environment such as in a vehicle in direct sunlight High temperatures may damage the transmitter Do not wipe the transmitter using cleaners containing organic solvents For stubborn dirt take the transmitter to the nearest Canon Service Center see separate sheet Avoid storing the transmitter where there are chemicals that result in rust and corrosion such as in a chemical lab To prevent damage...

Page 12: ...Nomenclature 10 20 19 21 22 23 24 25 26 11 12 13 14 1 2 3 4 5 6 7 8 9 17 18 15 16 27 31 32 33 28 29 30 12 ...

Page 13: ...on 14 Quick control dial 2 15 AF point selection button 16 Magnify Reduce button 17 Multi controller 18 Charge lamps L R 19 Video boss hole 20 Shutter button 21 Main dial 22 Multi function button 23 Battery compartment cover holder 24 Vertical grip On Off switch 25 Hand strap mount 26 Tripod socket 27 Battery holder 28 Battery magazine 29 DC coupler cord groove 30 Battery slot 31 Battery release l...

Page 14: ...Example of EOS R5 LCD panel 1 WFT battery level 2 WFT status wireless 3 WFT status wired 4 Charging via USB 14 ...

Page 15: ...er Outlet Button and Dial Operations Set the camera s power switch to before attaching the transmitter 1 Remove the contact covers Remove transmitter contact covers 1 and 2 Attach transmitter contact covers 1 to 2 to store them 2 Remove the battery from the camera 15 ...

Page 16: ...er to the holder Insert the hinge ends of the battery compartment cover in the holder Press the battery compartment cover to secure it To remove the battery compartment cover slide the lever of the battery compartment cover to release it and then follow the attachment procedure in reverse 16 ...

Page 17: ...5 Secure the transmitter Insert the transmitter in the camera and turn the release dial to lock the transmitter in place 17 ...

Page 18: ...east 90 Do not touch the camera or transmitter contacts Caution Using an External Microphone During Movie Shooting If wireless functions are in use noise may be recorded regardless of the use of the built in microphone or an external microphone It is recommended that you do not use wireless functions when shooting movies 18 ...

Page 19: ...s 1 Attach the batteries 1 Battery for the transmitter 2 Battery for the camera The camera and transmitter cannot be used together unless two batteries are inserted 3 Battery holder Press 3 until it clicks into place 19 ...

Page 20: ...atteries release 3 and pull 4 in the direction of the arrow Caution When only one battery is used inserting it on the camera side will power only the camera Inserting it on the transmitter side will not power the camera or the transmitter 20 ...

Page 21: ...eries already attached it may prevent correct display of battery check results Before removing the transmitter turn the camera off and remove the batteries Reattach the protective covers for the camera and transmitter contacts after removing the transmitter If the transmitter will not be used for some time remove the batteries If a battery communication error message is displayed when the transmit...

Page 22: ...er cord through the battery magazine cord groove Insert the battery magazine all the way in to secure it Note The DC coupler can be used in conjunction with a battery When only one DC coupler is used inserting it on the camera side will power only the camera Inserting it on the transmitter side will not power the camera or the transmitter 22 ...

Page 23: ...t of AC Adapter AC E6N sold separately 4 Connect the power cord Connect the power cord to the AC power adapter and insert the power plug into a power outlet Caution While the camera is on do not connect or disconnect the power cord or connector and do not remove the battery magazine Avoid getting the DC coupler cord caught between the transmitter and battery magazine 23 ...

Page 24: ...ials are used the same way as corresponding buttons and dials on the camera 3 1 2 4 9 10 7 8 5 6 1 Shutter button 2 Multi function button 3 Main dial 4 Vertical grip On Off switch 5 Multi controller 6 Magnify Reduce button 7 AF point selection button 8 AE lock FE lock button 9 AF start button 10 Quick control dial 2 24 ...

Page 25: ... Connection Wizard Checking the Type of Access Point Connecting via WPS PBC Mode Connecting via WPS PIN Mode Connecting to a Detected Network Manually Connecting to a Network Manually Connecting Using an Infrastructure Connecting in Camera Access Point Mode Setting the IP Address Configuring Settings for the Communication Function 25 ...

Page 26: ...an FTP server in advance Windows 10 ver 1607 or later Windows 8 1 Windows 8 1 Pro For instructions on setting up a computer as an FTP server refer to the documentation provided with each device or contact the manufacturer EOS Utility Requires a computer with EOS Utility EOS software installed For EOS Utility installation instructions visit the Canon website LinkedShot See Linked Shooting Sync time...

Page 27: ...ach device can achieve stable communication with the access point and the transmitter by referring to the information in Wireless Function Notes When Connecting via Wired LAN Before using the following features over a wired LAN connection connect a LAN cable to the Ethernet terminal of the transmitter and the computer or access point Transferring Images to an FTP Server Using EOS Utility Use a hig...

Page 28: ...Pressing the shutter button or other camera controls during configuration using the connection wizard will close the connection wizard Do not press the shutter button or other controls until configuration is finished WFT settings is only available when Multiple exposure is set to Disable 1 Press the button on the camera 2 Select WFT settings 3 Select Enable 4 Select Connection settings 28 ...

Page 29: ...d settings You can also add connection settings by using connection settings stored on the card Configure the settings by selecting Load settings from card 7 Select the setting method Select an item and select OK to go to the next screen Select Configure online to configure connection settings and then join the network Select Configure offline to configure FTP trans connection settings without con...

Page 30: ...line For Configure offline Select the communication function by referring to Preparation Select an item and select OK to go to the next screen 9 Select Wireless Select OK to proceed to the next screen If you selected Wired go to Setting the IP Address 30 ...

Page 31: ... For Configure online To connect a device via an access point go to Checking the Type of Access Point To directly connect a device to the camera go to Connecting in Camera Access Point Mode For Configure offline To connect a device via an access point go to Connecting Using an Infrastructure To directly connect a device to the camera go to Connecting in Camera Access Point Mode 31 ...

Page 32: ...Network Manually Access Point Encryption The transmitter supports the following options for Authentication and Encryption settings Therefore when connecting to a detected network manually the encryption used by the access point must be one of the following Authentication Open system Shared key WPA WPA2 PSK or WPA WPA2 Enterprise Encryption settings WEP TKIP and AES Caution If the stealth functions...

Page 33: ... be connected simply by pressing the WPS button on the access point If multiple access points are active in the surrounding area it may be more difficult to establish a connection In such a case try using WPS PIN mode to establish a connection Check the position of the WPS button on the access point in advance It may take approx one minute to establish a connection 1 Select Connect with WPS 2 Sele...

Page 34: ...about where the button is located and how long to press it refer to the access point s instruction manual Select OK to establish a connection with the access point When a connection with the access point is established the next screen is displayed Go to Setting the IP Address 34 ...

Page 35: ... an 8 digit identification number specified on the camera is set at the access point to establish a connection Even if there are multiple access points active in the surrounding area a relatively reliable connection can be established using this shared identification number It may take approx one minute to establish a connection 1 Select Connect with WPS 2 Select WPS PIN mode Select OK to proceed ...

Page 36: ...etting PIN codes at the access point refer to the access point s instruction manual After the PIN code is specified select OK 4 Connect to the access point Select OK to establish a connection with the access point When a connection with the access point is established the next screen is displayed Go to Setting the IP Address 36 ...

Page 37: ...nt to connect to from the list of access points Note Refresh Scroll down the screen in step 1 to display Refresh Select Refresh to search for access points again Entering the Access Point Encryption Key Enter the encryption key password specified for the access point For details on the specified encryption key refer to the access point s instruction manual The screens displayed in steps 2 and 3 be...

Page 38: ...fied for the access point Select OK to proceed to the next screen 3 Enter the encryption key Press to display the virtual keyboard then enter the encryption key Select OK to establish a connection with the access point When a connection with the access point is established the next screen is displayed Go to Setting the IP Address 38 ...

Page 39: ... Type of Access Point Establish a connection by selecting the SSID or ESS ID of the access point to connect to Entering the SSID 1 Select Manual settings 2 Enter the SSID network name Press to display the virtual keyboard then enter the SSID Select OK to proceed to the next screen 39 ...

Page 40: ... point For details on the specified encryption key refer to the access point s instruction manual The screens displayed in steps 4 and 5 below vary depending on the authentication and encryption specified for the access point Go to Setting the IP Address when the IP address set screen is displayed instead of the screens for steps 4 and 5 4 Select a key index The Key index screen is displayed when ...

Page 41: ...to display the virtual keyboard then enter the encryption key Select OK to establish a connection with the access point When a connection with the access point is established the next screen is displayed Go to Setting the IP Address 41 ...

Page 42: ...rd Establish a connection by selecting the SSID or ESS ID of the access point to connect to Entering the SSID 1 Select Infrastructure Select OK to proceed to the next screen 2 Enter the SSID network name Press to display the virtual keyboard then enter the SSID Select OK to proceed to the next screen 42 ...

Page 43: ... point For details on the specified encryption key refer to the access point s instruction manual The screens displayed in steps 4 and 5 below vary depending on the authentication and encryption specified for the access point Go to Setting the IP Address when the IP address set screen is displayed instead of the screens for steps 4 and 5 4 Select a key index The Key index screen is displayed when ...

Page 44: ...to display the virtual keyboard then enter the encryption key Select OK to establish a connection with the access point When a connection with the access point is established the next screen is displayed Go to Setting the IP Address 44 ...

Page 45: ...ection methods are available Connecting with Easy Connection Connecting with a Manual Connection Connecting with Easy Connection The network settings for the camera access point mode are configured automatically To establish a connection operations on the computer are required For details refer to the corresponding device s instruction manual 1 Select Camera access point mode For Configure online ...

Page 46: ...2 Select Easy connection Select OK to proceed to the next screen 3 Select OK The next screen is displayed 4 Select OK The next screen is displayed 46 ...

Page 47: ...een For Configure online go to step 6 For Configure offline go to step 2 in Configuring Settings for the Communication Function If the camera has registered communication function settings you can apply the registered settings by selecting Select from list 47 ...

Page 48: ...he target device and connect it to the camera 1 SSID network name 2 Encryption key password Computer screen sample Note When connecting by selecting Easy connection _Canon0A is displayed at the end of the SSID 48 ...

Page 49: ...lect Manual connection Select OK to proceed to the next screen 2 Enter the SSID network name Press to display the virtual keyboard then enter the SSID After entering the SSID press the button Select OK to proceed to the next screen 3 Select the desired channel setting To specify the settings manually select Manual setting then select the setting by using Select OK to establish a connection with th...

Page 50: ... the Password screen is displayed Press to display the virtual keyboard then enter the encryption key After entering the SSID press the button 5 Select the IP address setting To specify the settings manually select Manual setting configure IP address and Subnet mask then press OK 6 Select OK The next screen is displayed 50 ...

Page 51: ...oceed to the next screen For Configure online go to step 9 For Configure offline go to step 2 in Configuring Settings for the Communication Function If the camera has registered communication function settings you can apply the registered settings by selecting Select from list 51 ...

Page 52: ...9 Operate the target device and connect it to the camera 1 SSID network name 2 Encryption key password Computer screen sample 52 ...

Page 53: ...ng the IP Address Automatically Setting the IP Address Manually Setting the IP Address Automatically The IP address settings are configured automatically 1 Select Auto setting Select OK to proceed to the next screen If Auto setting results in an error configure the IP address manually 2 Select the IPv6 setting Select an item and select OK to go to the next screen If you select Enable configure the...

Page 54: ...3 Select OK The next screen is displayed Go to Configuring Settings for the Communication Function 54 ...

Page 55: ...The items displayed will differ depending on the communication function 1 Select Manual setting Select OK to proceed to the next screen 2 Select the item to be set Select an item to display the number entry screen To use a gateway or DNS address select Enable then select Address 55 ...

Page 56: ...hen you have completed setting the necessary items select OK The next screen is displayed If you are not sure what to enter see Checking Network Settings or ask the network administrator or similar person 5 Select the IPv6 setting Select an item and select OK to go to the next screen If you select Enable configure the IPv6 settings after completing all other settings When the settings are complete...

Page 57: ...6 Select OK The next screen is displayed Go to Configuring Settings for the Communication Function 57 ...

Page 58: ...ed to the page that introduces the selected communication function 1 Select New settings Select OK to proceed to the next screen If the camera has registered communication function settings you can apply the registered settings by selecting Select from list 2 Configure the connection settings for the communication function FTP Transfer EOS Utility 58 ...

Page 59: ...a computer With FTP transfer you can automatically transfer images to the FTP server as you shoot or transfer a set of shots together Configuring FTP Server Connection Settings Transferring Images Individually Batch Transfer Transferring Images with a Caption Auto Retry if Transfer Fails Viewing Transferred Images 59 ...

Page 60: ...s see Importing a Root Certificate for FTPS To perform a secure FTP transfer using an SSH connection select SFTP Configure the login settings to be used in step 5 Select OK to proceed to the next screen 2 Select Address setting Select OK to proceed to the next screen If you have set the IP address setting to Auto setting or the DNS address setting to Manual setting the virtual keyboard is displaye...

Page 61: ...en Using the Number Entry Screen Use to select the input position in the upper area and use to select a number Press to enter the selected number To set the entered values and return to the screen in step 2 press the button 4 Set the port number Port number setting is usually 00021 FTP FTPS or 00022 SFTP Select OK to proceed to the next screen If you selected FTP or FTPS in step 1 go to step 6 If ...

Page 62: ...OK and go to step 9 6 Configure the passive mode setting This is not displayed if you selected SFTP in step 1 Select OK to proceed to the next screen If Error 41 Cannot connect to FTP server is displayed in step 9 setting Passive mode to Enable may resolve the error 7 Set the proxy server This is not displayed if you selected FTPS or SFTP in step 1 Select OK to proceed to the next screen 62 ...

Page 63: ... have images saved in the root folder as specified in FTP server settings Select Select folder to specify a target folder in the root folder If no folder exists a folder will be created automatically Select OK to proceed to the next screen The transmitter s lamp is lit in green When the following screen is displayed select OK to trust the destination server 63 ...

Page 64: ... OK 12 Select OK Display returns to the WFT settings screen Settings information is stored in the camera It is not stored in the transmitter The connection settings for FTP transfer are now complete During image transfer the lamp on the transmitter blinks in green 64 ...

Page 65: ... one root certificate file can be imported to the camera Insert a card containing the root certificate file in advance The priority card selected for Record play or Play is used to import a certificate when separate in Record func card folder sel is set to Disable Card 2 is used when separate is set to Enable The connected server may not be trustworthy if an FTPS connection is established by using...

Page 66: ...orted Select OK on the confirmation dialog to return to the Set root certif screen Note Select Delete root certificate on the screen in step 5 to delete the root certificate imported to the camera Select View root certificate details to check the issuer subject validity period and other information 66 ...

Page 67: ...diately after shooting You can also continue still photo shooting even while images are being transferred Before shooting be sure to insert a card into the camera If you shoot without recording images they cannot be transferred Note that automatic transfer of movies during shooting is not supported Transfer the images after shooting referring to Batch Transfer or Transferring Images with a Caption...

Page 68: ...elect Automatic transfer 5 Select Enable 6 Take the picture The captured image is transferred to the FTP server Caution Images cannot be erased during image transfer No voice memo can be added when Automatic transfer is set to Enable 68 ...

Page 69: ...o stored on the card Any images for which transfer is interrupted or fails will be transferred automatically when the connection is recovered These images can also be re transferred in batch at a later time If network settings such as the connected FTP server are changed before FTP auto retry starts FTP auto retry will not occur 69 ...

Page 70: ...o 3 of Automatic Image Transfer After Each Shot 2 Select Transfer with SET 3 Select Enable 4 Select an image Press the button on the camera Select the image to transfer then press to transfer the image A voice memo can be added to the played back image before it is transferred For details refer to the camera s Advanced User Guide Movies cannot be transferred this way Selecting a movie and pressing...

Page 71: ...gs screen Perform the actions in steps 1 to 3 of Automatic Image Transfer After Each Shot 2 Select Transfer type size 3 Select the size of the images to transfer Select JPEG size to trans then select either Larger JPEG or SmallerJPEG To transfer smaller JPEGs when the camera is set to record larger JPEGs to either the CFexpress or the SD card and smaller JPEGs to the another card set JPEG size to ...

Page 72: ...ct the type of images to transfer RAW JPEG transfer Select RAW JPEG transfer then select JPEG only RAW only or RAW JPEG RAW HEIF transfer Select RAW HEIF transfer then select HEIF only RAW only or RAW HEIF 72 ...

Page 73: ... RAW HEIF transfer setting Also use this setting when RAW JPEG or RAW HEIF images are simultaneously recorded on a single card The captured images are also stored on the card If images of the same size are simultaneously recorded on two cards the images recorded on the card that is preferentially specified in Record play or Play under Record func card folder sel will be transferred 73 ...

Page 74: ...ou can also continue still photo shooting even while images are being transferred Caution Image transfer in progress is paused if you switch to movie mode To resume image transfer switch to photo mode Selecting the Images to Transfer Selecting Multiple Images Transferring RAW JPEG RAW HEIF Images Selecting the Images to Transfer 1 Select Image transfer 2 Select Image sel transfer 74 ...

Page 75: ... by using then press Display on the screen s upper left by using then press You can turn the dial counterclockwise to switch to selecting images from 3 image display To return to the single image display turn clockwise To select other images to transfer repeat step 5 After selecting the images press 75 ...

Page 76: ...6 Select FTP transfer 7 Select OK The selected images are transferred to the FTP server 76 ...

Page 77: ...on method and transfer multiple images You can also continue still photo shooting even while images are being transferred 1 Display the Image sel transfer screen Perform the actions in steps 1 to 3 of Selecting the Images to Transfer 2 Select Multiple 77 ...

Page 78: ...x display turn the dial In a folder Selecting Folder images failed transf selects all images in the selected folder for which transfer failed Selecting Folder images not transfer d selects all unsent images in the selected folder Selecting Clear folder transf history clears the transfer history of images in the selected folder After clearing the transfer history you can select Folder images not tr...

Page 79: ...elects all unsent images on the selected card Selecting Clear card s transf history clears the transfer history of images on the selected card After clearing the transfer history you can select Card images not transferred and transfer all images on the card again 4 Select FTP transfer 5 Select OK The selected images are transferred to the FTP server 79 ...

Page 80: ...Transferring RAW JPEG RAW HEIF Images You can specify how to transfer RAW JPEG or RAW HEIF images 1 Select Image transfer 80 ...

Page 81: ...ct the type of images to transfer RAW JPEG transfer Select RAW JPEG transfer then select JPEG only RAW only or RAW JPEG RAW HEIF transfer Select RAW HEIF transfer then select HEIF only RAW only or RAW HEIF 81 ...

Page 82: ...er certain menu options cannot be used Note This setting switches in tandem with the Transfer type size screen s RAW JPEG transfer and RAW HEIF transfer settings Image transfer in progress is paused if you switch to movie mode 82 ...

Page 83: ...ipient of the printing quantity for example The caption is also added to images stored in the camera You can check captions added to images by examining the user comments in the Exif information Captions can be created and registered with EOS Utility 1 Select Image transfer 2 Select Transfer with caption The last image played back is displayed 83 ...

Page 84: ...ct Transfer The image is transferred with the caption When the transfer is complete the Image transfer screen will reappear Caution You cannot manually select images on the Transfer with caption screen To select another image for transfer with a caption play back that image then follow these steps 84 ...

Page 85: ...reviously failed will be re transferred automatically With this option activated transfer is attempted again automatically after failure whether automatic transfer is used or captured images are transferred via FTP Note that when you cancel image transfer or turn off the transmitter or camera the image will not be re transferred automatically See Batch Transfer and transfer the images Note If you ...

Page 86: ...ettings Target Folder on the FTP Server Under the default settings of the FTP server images are stored in C drive Inetpub folder ftproot folder or in a subfolder of this folder If the root folder of the transfer destination has been changed in the FTP server settings ask the FTP server administrator where images are transferred 86 ...

Page 87: ...m to a computer Additionally you can operate the camera remotely to take a picture or change camera settings using EOS Utility Install EOS Utility on your computer before setting up a connection Configuring EOS Utility Connection Settings Using EOS Utility Direct Transfer Creating and Registering Captions 87 ...

Page 88: ...ngs for the Communication Function To establish a connection operations on the computer are required For details refer to the computer s instruction manual Operation on the camera 1 1 Select OK The following message is displayed represents the last six digits of the MAC address of the transmitter 88 ...

Page 89: ...elated message is displayed select Yes 4 Click Connect on the computer Select the camera to connect to then click Connect If multiple cameras are displayed identify the camera to connect to by the MAC address displayed on the camera s monitor The MAC address of the transmitter can also be checked on the MAC address screen 89 ...

Page 90: ...he above screen is displayed Select OK to proceed to the next screen 6 Select OK 7 Select OK The Network settings screen will reappear The transmitter s lamp is lit in green Settings information is stored in the camera It is not stored in the transmitter The settings for connecting to EOS Utility are now complete 90 ...

Page 91: ...There is no need to complete pairing again if you continue using the camera to which the transmitter is attached and the computer together after pairing without changing the settings 91 ...

Page 92: ...able Caution While connected some menu items are unavailable In remote shooting the AF speed may become slower Depending on the connection status image display or shutter release may be delayed Motion of moving subjects in remote shooting cannot be displayed smoothly because communication speeds are slower than over a connection with the interface cable 92 ...

Page 93: ...en of EOS Utility is displayed you can transfer images to a computer using the camera Selecting the Images to Transfer Selecting Multiple Images Transferring RAW JPEG RAW HEIF Images Selecting the Images to Transfer 1 Select Image transfer 2 Select Image sel transfer 93 ...

Page 94: ...er by using then press Display on the screen s upper left by using then press You can turn the dial counterclockwise to switch to selecting images from 3 image display To return to the single image display turn clockwise To select other images to transfer repeat step 5 After selecting the images press 94 ...

Page 95: ...6 Select Direct transfer 7 Select OK The selected images are transferred to the computer 95 ...

Page 96: ... in steps 1 to 3 of Selecting the Images to Transfer 2 Select Multiple 3 Select the method you want to use to select images Select range Select Select range Selecting the first and last images of the range marks all the images in the range with a and one copy of each image will be sent To change the number of images in index display turn the dial 96 ...

Page 97: ...tory you can select Folder images not transfer d and transfer all images in the folder again On a card Selecting Card images not transferred selects all unsent images on the selected card Selecting Card images failed transfer selects all images on the selected card for which transfer failed Selecting Clear card s transf history clears the transfer history of images on the selected card After clear...

Page 98: ...5 Select OK The selected images are transferred to the computer 98 ...

Page 99: ...Transferring RAW JPEG RAW HEIF Images You can specify how to transfer RAW JPEG or RAW HEIF images 1 Select Image transfer 2 Select the type of images to transfer 99 ...

Page 100: ... HEIF transfer then select HEIF only RAW only or RAW HEIF Caution During image transfer certain menu options cannot be used Note This setting switches in tandem with the Transfer type size screen s RAW JPEG transfer and RAW HEIF transfer settings Image transfer in progress is paused if you switch to movie mode 100 ...

Page 101: ...Transferring Images with a Caption and register it to the camera 1 Start EOS Utility and select Camera settings 2 Select WFT Captions 3 Enter the caption or captions Enter up to 31 characters in ASCII format To acquire caption data stored in the camera select Load settings 101 ...

Page 102: ...4 Register the captions to the camera Select Apply to camera to register your new captions to the camera 102 ...

Page 103: ...ng as a camera supports linked shooting with a WFT R10 series transmitter attached you can use the camera as a receiver Note that there will be a slight delay in the shutter release timing between the sender camera and the receiver camera Movie shooting is not supported A Sender Camera B Receiver Camera Basic Linked Shooting Positioning the Cameras 103 ...

Page 104: ... the receiver cameras for basic linked shooting Preparing the Sender Camera First configure settings on the camera that will be used as the sender 1 Press the button on the camera 2 Select WFT settings 3 Select Enable 4 Select Connection settings 104 ...

Page 105: ...5 Select LinkedShot Use and select LinkedShot located at the bottom 6 Select Create with wizard Select OK to proceed to the next screen 7 Select Sender Select OK to proceed to the next screen 105 ...

Page 106: ...8 Select Auto connect Select OK to proceed to the next screen Stay on the displayed screen Up to nine compatible receiver cameras can be linked when you select Manual connect 106 ...

Page 107: ... proceed to the next screen 3 Select OK The following screen is displayed To use more than one receiver camera repeat Step 2 and 3 for all the receiver cameras Once setup is complete no more receiver cameras can be added You need to configure the settings again starting from Step 1 The number of receiver cameras detected is displayed on the sender camera screen 107 ...

Page 108: ...eps 1 3 in Preparing Receiver Cameras 2 Select OK on the sender camera Check the number of receiver cameras that are connected and then select OK Once the cameras are connected the following screen is displayed 3 Select OK on all the cameras Sender Camera Receiver Camera The Network settings screen will reappear Settings information is stored in the camera It is not stored in the transmitter 108 ...

Page 109: ...camera will also put the receiver cameras in a state corresponding to when their shutter buttons are fully pressed There will be a slight delay in the shutter release timing between the sender and receiver cameras Simultaneous shooting is not possible Caution Do not use multiple flash units Although slight there is a difference in the shutter release timing which may cause out of sync flash firing...

Page 110: ...Terminating the Connection and Reconnecting Terminating the Connection Reconnecting 110 ...

Page 111: ...Terminating the Connection 1 Select WFT settings 2 Select Connection settings 3 Select Disconnect The connection is terminated 111 ...

Page 112: ...Reconnecting 1 Select WFT settings 2 Select Connection settings 3 Select SET From the saved settings select a connection setting you will use 4 Select Connect 112 ...

Page 113: ...5 Select OK The connection is re established If the settings have been modified on the target device reconfigure the settings for connecting to the camera 113 ...

Page 114: ...Checking and Configuring Network Settings Checking and Editing Connection Settings Editing Connection Settings Manually Configuring Connection Option Settings Checking the MAC Address 114 ...

Page 115: ... Saving and Loading the Settings Perform the following procedure to check edit or delete the connection settings that are saved in the camera 1 Select WFT settings 2 Select Connection settings 3 Select SET From the saved settings select a connection setting you will use 115 ...

Page 116: ...This option allows you to change the contents of connection settings Save load settings on card This option allows you to save connections settings onto a card or to load connection settings saved on a card Delete settings Select this option to delete connection settings Select OK to delete the settings 116 ...

Page 117: ...m list You can edit the settings that were configured on the connection wizard Change with wizard Using the connection wizard you can edit the contents of connection settings that are saved in the camera 1 Display the Connection settings screen Perform Step 1 through 3 for Checking and Editing Connection Settings 2 Select Change with wizard 117 ...

Page 118: ...amera you can change the contents of the connection settings saved in the camera You can also register a settings name 1 Display the Connection settings screen Perform Step 1 through 3 for Checking and Editing Connection Settings 2 Select Change from list 3 Change the settings by selecting an item Settings name Select this option to name the settings Enter text by using the virtual keyboard 118 ...

Page 119: ...t this option to change add or cancel the function settings By selecting Select from list a list of function settings saved in the camera will appear Select a function settings option you will use By selecting Clear selected the function settings registered in the connection settings are canceled On the confirmation dialog select OK Note Two types of comm settings and two types of function setting...

Page 120: ...tings to another camera In addition you can apply the connection settings that are configured on another camera to the camera you will use Saving the Settings 1 Display the Connection settings screen Perform Step 1 through 3 for Checking and Editing Connection Settings 2 Select Save load settings on card 3 Select Save settings to card 120 ...

Page 121: ...ou can specify a file name The length is fixed to eight characters The settings are saved on the card The settings information file is saved in the location where the card is opened on the root directory Caution Up to 40 settings information files can be saved on a card for the camera To save 41 or more files use another card 121 ...

Page 122: ...cking and Editing Connection Settings 2 Select Save load settings on card or Load settings from card 3 Select Load settings from card This is not displayed if you selected Save load settings on card in step 2 4 Select a settings file Select a settings file that suits your network environment 122 ...

Page 123: ... computer the load settings screen of the camera only displays up to 40 files To load more than 41 files use a card that does not contain the previously loaded settings files and load the rest of the settings information files Note From Save load cam settings on card you can save all comm settings in the camera to the card and read all comm settings from a card in another camera 123 ...

Page 124: ...n the camera You can also configure the settings that cannot be configured on the connection wizard such as those when the FTP server contains a file that is named the same as the one you transferred Editing Comm Settings Editing Function Settings Editing Comm Settings 1 Select WFT settings 2 Select Manual setting 124 ...

Page 125: ...3 Select Comm settings 4 Select NW Select Unspecified or select settings you want to edit from those saved 5 Change delete check settings 125 ...

Page 126: ...configure network related settings including the IP address select TCP IPv4 To configure settings for using the IPv6 protocol select TCP IPv6 Some items cannot be set depending on the comm settings Delete settings Select this option to delete comm settings Select OK to delete the settings Confirm settings Select this option to verify the contents of comm settings 126 ...

Page 127: ...Editing Function Settings 1 Select WFT settings 2 Select Manual setting 3 Select Function settings 4 Select MODE 127 ...

Page 128: ...ver related settings select FTP server Directory Structure of the Target Folders Overwriting Files with the Same Name Passive Mode Trusting a Destination Server Delete settings Select this option to delete function settings Select OK to delete the settings 128 ...

Page 129: ... setting a folder structure such as A DCIM 100EOSR5 is automatically created in that folder for image storage Overwriting Files with the Same Name This setting is configured in FTP server Overwrite same file When Overwrite same file is set to Disable If there is already a file with the same name in the target folder on the FTP server the new file is saved with an extension consisting of an undersc...

Page 130: ...nnect to FTP server setting passive mode to Enable may enable access to the FTP server Trusting a Destination Server Set in Trust target server in FTP server Set it to Enable if you want to connect to the FTP server even if the connection destination server cannot be trusted with the root certificate that is used If you select this setting be careful with security 130 ...

Page 131: ... to use FTP transfer You can also configure the authentication information when 802 1X authentication is used in a LAN environment 1 Select WFT settings 2 Select Connection option settings 3 Select an item to configure FTP transfer settings 802 1X authentication 131 ...

Page 132: ... certif For details see Transferring Images to an FTP Server Power saving When this option is set to Enable after a certain period of idle time the transmitter is disconnected from the LAN by being logged off from the FTP server When the transfer of an image is executed the transmitter automatically reconnects to the network If you prefer not to disconnect from the LAN set to Disable 132 ...

Page 133: ...The file types and file names that can be read by the camera are as follows Type File name Root certificate 8021X_R CER 8021X_R CRT 8021X_R PEM Client certificate 8021X_C CER 8021X_C CRT 8021X_C PEM Secret key 8021X_C KEY This transmitter supports the following protocols Protocol Supported authentication method EAP TLS X 509 EAP TTLS MS CHAP v2 PEAP MS CHAP v2 Setup wizard Follow the instructions ...

Page 134: ...Delete settings Select this option to delete authentication settings When you select OK on the displayed screen the settings will be deleted 134 ...

Page 135: ...Checking the MAC Address You can verify the MAC address of this transmitter 1 Select WFT settings 2 Select MAC address 3 Check the MAC address The MAC addresses for Wi Fi and Wired are displayed 135 ...

Page 136: ...ed the receiver camera Up to 10 receiver cameras can be synchronized Preparing for Time Synchronization Synchronizing the Time Caution Make sure to perform time synchronization on cameras of the same model Synchronizing the time on receiver cameras is not possible with different models of the sender and receiver cameras Note that even after synchronization a slight margin of error applies between ...

Page 137: ... Camera B Receiver Camera Wired connections When using a single receiver camera connect a LAN cable to the Ethernet terminal of the sender and receiver cameras When using multiple receiver cameras connect a LAN cable from the Ethernet terminal of the sender and receiver cameras to a hub Up to 10 receiver cameras can be connected 137 ...

Page 138: ...Use a highly shielded Category 5e or higher STP Shielded Twisted Pair Gigabit Ethernet cable 138 ...

Page 139: ...s on the camera that will be used as the sender 1 Press the button on the camera 2 Select WFT settings 3 Select Enable 4 Select Sync time between cameras If another device is connected Set Connection settings to Disconnect will appear Select OK to terminate the connection 139 ...

Page 140: ...5 Select OK 6 Select an option Select OK to proceed to the next screen 7 Select Sender Select OK to proceed to the next screen Stay on the displayed screen 140 ...

Page 141: ...paring the Sender Camera 2 Select Receiver Select OK to proceed to the next screen 3 Select OK The following screen is displayed To set the time on more than one receiver camera repeat Step 2 and 3 for all the receiver cameras The number of receiver cameras detected is displayed on the sender camera screen 141 ...

Page 142: ...follows 1 Follow steps 1 6 in Preparing the Sender Camera and steps 1 3 in Preparing Receiver Cameras 2 Select OK on the sender camera Check the number of receiver cameras that are connected and then select OK The next screen is displayed once the time is synchronized 3 Select OK on all the cameras 142 ...

Page 143: ...Troubleshooting Responding to Error Messages Troubleshooting Guide Wireless Function Notes Security Checking Network Settings 143 ...

Page 144: ...n target not found If you are using EOS Utility is EOS Utility running Start EOS Utility and re establish the connection Are the transmitter and the access point set to use the same encryption key for authentication This error occurs if the encryption keys do not match when the authentication method for encryption is set to Open system The encryption key is case sensitive Make sure to enter the co...

Page 145: ...DHCP server Remove devices whose IP addresses are assigned by the DHCP server from the network to reduce the number of addresses in use Is the DHCP server working correctly Check the DHCP server settings to make sure it is working correctly as a DHCP server If applicable ask your network administrator to ensure that the DHCP server is working What to check on the network as a whole Does your netwo...

Page 146: ...Is this the correct setting If no DNS server is used set the transmitter s DNS address setting to Disable Did you set the correct IP address of the DNS server configured for the transmitter Make sure to set the IP address of the DNS server you will use for the transmitter What to check on the DNS server Is the power of the DNS server turned on Turn on the DNS server Are the DNS server settings for...

Page 147: ...etwork devices including the transmitter 23 Device with same IP address exists on selected network Is another device on the transmitter network using the same IP address as the transmitter Change the transmitter s IP address to avoid using the same address as another device on the network Otherwise change the IP address of the device that has a duplicated address If the transmitter s IP address is...

Page 148: ...mitter and the access point set to use the same encryption key for authentication This error occurs if the encryption keys do not match when the authentication method for encryption is set to Open system The encryption key is case sensitive Make sure to enter the correct encryption key for authentication on the transmitter by verifying the uppercase and lowercase letters used in it On the transmit...

Page 149: ...irewall or other security software enabled Some security software uses a firewall to restrict access to the FTP server Change the firewall settings to allow access to the FTP server If you set Passive mode to Enable on the transmitter you may be able to establish a connection with the FTP server Are you connecting to the FTP server via a broadband router Some broadband routers use a firewall to re...

Page 150: ...r settings to make sure it is working correctly as a proxy server If applicable obtain the proxy server s address setting and port number from your network administrator and enter them on the transmitter What to check on the network as a whole Does your network include a router or similar device that serves as a gateway If applicable obtain the network gateway address from your network administrat...

Page 151: ...name for the transmitter by verifying the uppercase and lowercase letters used in it On the transmitter is Login password entered correctly If a login password is set on the FTP server make sure to enter the correct password for the transmitter by verifying the uppercase and lowercase letters used in it What to check on the FTP server Do the user rights for accessing files on the FTP server allow ...

Page 152: ...ave been turned off because it is in energy saving mode Is the hard disk of the FTP server full Increase available space on the hard disk 47 Image file transfer completion not confirmed by FTP server This error occurs if the transmitter fails to receive a transfer complete notification from the FTP server for some reason Turn off and on the FTP server and the cameras and then retransfer the images...

Page 153: ...s point If filtering by MAC address is active is the MAC address of the transmitter in use registered at the access point Register the MAC address of the transmitter in use at the access point 63 Wireless LAN authentication failed Are the transmitter and the access point set to use the same encryption key for authentication The encryption key is case sensitive Make sure to enter the correct encryp...

Page 154: ...e access point from other terminals a microwave oven or similar appliance in use nearby interfering with IEEE 802 11n g b 2 4 GHz band or influence of rain or high humidity 66 Incorrect wireless LAN password Are the transmitter and the access point set to use the same encryption key for authentication The encryption key is case sensitive Make sure to enter the correct encryption key for authentica...

Page 155: ...connection 71 Cannot connect to receiver camera Are you following the correct procedure to establish a connection with the receiver camera Make sure to follow the correct procedure for controlling the receiver cameras Are the receiver cameras too far from the sender camera Bring the receiver cameras closer to the sender camera Are there many devices in your surroundings that emit radio waves Move ...

Page 156: ...between the transmitter and server Because the cable may be severed try using another cable to connect the devices Is the hub or router on Turn on the hub or router Is the server on Turn on the server The server may have been turned off because it is in energy saving mode 83 Wireless LAN connection terminated because of high WFT temperature Because the transmitter s temperature has increased wirel...

Page 157: ...n movie mode Cannot perform linked shooting For linked shooting switch to photo mode Linked shooting is not possible in movie mode The camera and the transmitter heat up and the transmission rate drops If the transmitter runs in wireless mode for an extended period of time under a high temperature environment the transmitter heats up causing wireless operation to be interrupted with Error 83 displ...

Page 158: ...ecommended If you use channels on the 2 4 GHz band sufficient transmission rates may not be secured for communication To establish connection in camera access point mode using channels in the 5 GHz bandwidth is recommended If you use channels in the 2 4 GHz bandwidth the performance may not be as good as expected If the communication speed is too slow using infrastructure mode is recommended Some ...

Page 159: ...orized access to your network attempting to steal modify or destroy your data Additionally you could fall victim to other types of unauthorized access such as impersonation where someone assumes an identity to gain access to unauthorized information or springboard attacks where someone gains unauthorized access to your network as a springboard to cover their tracks when infiltrating other systems ...

Page 160: ...macOS Open Terminal on macOS Type ifconfig a and press the Return key The IP address assigned to the computer is indicated in the enX item X number next to inet in the format For information about Terminal see the Help menu on macOS To avoid using the same IP address for your computer and other devices on the network change the lowest digit when you configure an IP address for a camera unit manual...

Page 161: ...Reference Using the Virtual Keyboard Configuring 802 1X Authentication Configuring the IPv6 Addresses Using a USB Power Adapter to Charge Power the Camera Specifications 161 ...

Page 162: ...ing in the input area 3 Current no of characters no available 4 Keyboard 5 Switch input modes 6 Space 7 Delete a character in the input area 8 Finish the text entry Use the dial to move within 1 Use to move within 2 and 4 7 Press to confirm input or when switching input modes 162 ...

Page 163: ...X authentication configure the following settings prior to connection Save the certificate required for the 802 1X authentication method to the card inserted in the camera in advance 1 Select WFT settings 2 Select Connection option settings 3 Select 802 1X authentication 163 ...

Page 164: ...a protocol This transmitter supports the following protocols Protocol Supported authentication method EAP TLS X 509 EAP TTLS MS CHAP v2 PEAP MS CHAP v2 For the procedure hereinafter follow the instructions displayed on the screen 164 ...

Page 165: ...6 Addresses To use IPv6 addresses you need to configure the settings manually Note If you are not sure what to enter ask your network administrator 1 Select WFT settings 2 Select Manual setting 3 Select Comm settings 165 ...

Page 166: ...4 Select Comm settings for using IPv6 5 Select Change 6 Select TCP IPv6 7 Select the item to be set 166 ...

Page 167: ...Manual setting and you will be able to specify DNS address Manual address Prefix length and Gateway DNS server To set the IP address of the DNS server manually select Manual setting If you do not use a DNS server select Disable When Auto assign is configured if you set Manual setting to Enable Manual setting will be configured 167 ...

Page 168: ...dress Manual address Gateway Select an item and display the virtual keyboard Use the virtual keyboard to enter an IP address Prefix length Use or to select a number in the range 0 128 as the prefix length 168 ...

Page 169: ... charge LP E6NH or LP E6N without removing it from the transmitter The camera can also be powered Supplying Power Battery Charging Order Charging 1 Connect the USB power adapter With the camera power switch set to insert the USB power adapter plug fully into the camera s digital terminal 169 ...

Page 170: ...the charge lamp is lit in green is displayed on the LCD panel When charging is finished the charge lamp turns off Supplying power To power the camera without charging set the camera power switch to Note that during auto power off the battery is charged To change from powering the camera to charging set the camera power switch to 170 ...

Page 171: ...p at the beginning of the charging or a problem occurs during charging shown by the charge lamp blinking in green unplug the power cord remove and reinsert the battery and wait a few minutes before plugging it in again If the problem persists take the camera to the nearest Canon Service Center The charging time required and the amount charged vary depending on ambient temperature and remaining cap...

Page 172: ... E6N or LP E6NH Powered by battery Powered over USB Charging Charging None LP E6N or LP E6NH Not available Powered over USB Charging Caution Batteries are not charged if LP E6 or DR E6 is inserted with a battery that can be charged on the other side Power is not supplied over USB while it is being supplied from an AC adapter The battery for the transmitter is not charged unless there is a battery ...

Page 173: ... consideration of the different purposes of batteries on the left and right of the transmitter On the camera press the button and select Battery charging Select Camera first or WFT first Caution Any over discharged batteries are charged first regardless of the setting 173 ...

Page 174: ...R10A 1 to 11 2412 to 2462 MHz 36 to 48 5180 to 5240 MHz 52 to 64 5260 to 5320 MHz 149 to 165 5745 to 5825 MHz WFT R10B 1 to 13 2412 to 2472 MHz 36 to 48 5180 to 5240 MHz 52 to 64 5260 to 5320 MHz 100 to 140 5500 to 5700 MHz WFT R10C 1 to 13 2412 to 2472 MHz 36 to 48 5180 to 5240 MHz 52 to 64 5260 to 5320 MHz 149 to 165 5745 to 5825 MHz WFT R10D 1 to 11 2412 to 2462 MHz 36 to 48 5180 to 5240 MHz 52...

Page 175: ...Key WPA WPA2 PSK WPA WPA2 Enterprise Encryption WEP TKIP AES Wired LAN Observed standards IEEE 802 3u Ethernet 10BASE T 100BASE TX 1000BASE T LAN Functions Wireless and wired LAN functions FTP transfer EOS Utility linked shooting synchronizing the camera time Dimensions and Weight Dimensions W H D Approx 143 2 114 4 81 0 mm 5 64 4 50 3 19 in including battery magazine Weight Approx 395 g 13 93 oz ...

Page 176: ...roid are trademarks of Google LLC IOS is a trademark or registered trademark of Cisco in the U S and other countries and is used under license The Wi Fi CERTIFIED logo and the Wi Fi Protected Setup mark are trademarks of the Wi Fi Alliance WPS used on camera settings screens and in this guide stands for Wi Fi Protected Setup UPnP is a trademark of the UPnP Implementers Corporation All other tradem...

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