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3-1

3

CHAPTER

Troubleshooting

This section explains how to identify problems and correct them.

Error Messages.................................................................................................................................... 4-2

Service Call Error............................................................................................................................ 4-2
Error Message Chart....................................................................................................................... 4-3

Clearing Paper Jams ........................................................................................................................... 4-5
Correcting Paper Curl .......................................................................................................................... 4-6
Powering Problem (Circuit Breaker Check) ......................................................................................... 4-8

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Summary of Contents for Stacker-C1

Page 1: ...Option_Sta_US Black PANTONE 3288 USRM1 9888 00 CANON INC 2011 C High Capacity Stacker C1 ENG ...

Page 2: ...Structure of Users Guide Before You Begin Operating Procedures Troubleshooting Appendix Read here first Chapter 1 Chapter 2 Chapter 3 Chapter 4 1 2 3 4 ...

Page 3: ......

Page 4: ... the environmen tal specifications for the product Canon pursues a policy of continuing improvement in design and performance of the product Therefore the product design and specifications are subject to change without prior notice and without our legal obligation All rights are reserved No part of this manual may be photocopied reproduced or translated to another lan guage without the prior writt...

Page 5: ...injury in the machine When moving the machine be sure to turn off the power of operation section and the main power switch then disconnect the power cord and contact your local authorized dealer Otherwise the cord may be damaged and may result in a fire or electric shock Take care not to be caught between the top cover and the horizontal transport section When you remove the sheets from the stacki...

Page 6: ...uipment in a resi dential area is likely to cause harmful interference in which case the user will be required to correct the interference at this own expense FCC WARNING Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment When you remove the sheets from the stacking section take care not to be caught betw...

Page 7: ...ection 1 6 4 Offset Section 1 7 5 Right Turn Over Section 1 8 6 Stacking Section 1 9 7 Top Cover OUTPUT TRAY Section 1 10 8 Control Panel 1 10 Paper Path 1 11 Single Unit Operation 1 11 Control Displays 1 12 Chapter 2 Operating Procedures Stacking Sheets 2 2 Removing Sheets 2 4 Chapter 3 Troubleshooting Error Messages 3 2 Service Call Error 3 2 Error Message Chart 3 3 Clearing Paper Jams 3 5 Corre...

Page 8: ...riptions 1 4 1 Entrance Section 1 4 2 Horizontal Transport Section 1 5 3 Left Turn Over Section 1 6 4 Offset Section 1 7 5 Right Turn Over Section 1 8 6 Stacking Section 1 9 7 Top Cover OUTPUT TRAY Section 1 10 8 Control Panel 1 10 Paper Path 1 11 Single Unit Operation 1 11 Control Displays 1 12 ...

Page 9: ... Configurations You can use this machine as a stand alone unit Or you also can send the sheets straight through to the downstream unit without stacking Double unit Operation You can join two stackers together and use as double unit To use as double unit it is necessary to purchase two stackers Maximum Stacking Capacity The maximum stack height in the main stack tray is 570 mm 22 44 Offset Mechanis...

Page 10: ...AY Section See page 1 10 8 Control Panel See page 1 10 A Power Switch B Stack Status LED Lit Stacker is full Blinking Stacker is operating C Front Cover Open Button and LED Lit Cover unlocked Blinking Stack tray is moving up or down D Downstream Exit Section See page 1 11 E Handle Use this handle to remove sheets from the stacking section F Front Cover Press the front cover open button to open Whe...

Page 11: ...machine printer The first gate sends the sheets to the stack tray or to the OUTPUT TRAY First Gate This gate diverts the sheet transport path to the stack tray downstream unit or to the OUTPUT TRAY Entrance Transport Guide B If any sheets jam in the entrance section open the top cover hold the green handle and open this guide and remove the jammed sheets ...

Page 12: ...Section Descriptions 1 5 Before You Begin 1 2 Horizontal Transport Section Sheets delivered from the entrance section pass here before being carried to the Left Turn Over section Left Turn Over Section ...

Page 13: ...ted downstream unit Downstream Exit Section Any sheets which are sent to the down stream unit pass through this section Left Upper Guide C If any sheets jam in the left turn over section hold the green handle to open this guide and remove the jammed sheets Left Lower Guide E1 If any sheets jam in the downstream exit section hold the green handle to open this guide and remove the jammed sheets Left...

Page 14: ...ection In this section sheets can be shifted during transport to enable offset stacking As a result the ejected sheets are offset on the stack tray Offset Section Guide D1 If any sheets jam in the offset section open this guide and remove the jammed sheets ...

Page 15: ...e D3 If any sheets jam in the right turn over section hold the green handle to open this guide and remove the jammed sheets Right Dial D5 If any sheets jam turn this dial clockwise to move the sheets manually Right Lower Guide D4 If any sheets jam in the right turn over section or stacking section hold the green handle to open this guide and remove the jammed sheets ...

Page 16: ...cally to match the sheet size which has been set on the control panel Stack Tray This tray can stack the sheets up to a maximum of 570 mm 22 44 When the stack tray is full it moves down automatically to the lowest point Insert the handle which is attached inside the front cover and pull out the tray Inner Plate of Front Stack Guide Inner Plate of Rear Stack Guide Opening the Front Stack Guide If t...

Page 17: ... first then open the top cover Otherwise the top cover may fall because of the weight of the sheets on OUTPUT TRAY and your finger may be caught CAUTION Error Enter Menu Stack ON OFF Stack ON OFF Button This button activates or deactivates stacking This button is invalid during a job ON Activate OFF Deactivate When the LED on the left of the button lights up green the stacking function is active L...

Page 18: ...u Begin 1 Paper Path Single Unit Operation 7 OUTPUT TRAY Section 2 Horizontal Transport Section 3 Left Turn Over Section D Downstream Exit Section 1 Entrance Section 5 Right Turn Over Section 4 Offset Section 6 Stacking Section ...

Page 19: ...essage Operating message Ready Paper removal message Ejecting to the Stack Tray Ready message Paper is output to the OUTPUT TRAY Operation complete Paper is output to the stack tray Operation complete See page 1 14 for paper removal and door open operation Powering on message Power on the host machine printer Appears only when the power on the stacker is turned on before the host machine printer ...

Page 20: ...t incorrectly paper jam or stacking error may occur Refer to 3 6 Correcting Paper Curl for details Curl correction function is available only for the sheets delivered to the stack tray JAPANESE ENGLISH FRENCH GERMAN ITALIAN Press Menu Curl Correction Indicated Language Select Indicated language changes to Japanese English French German Italian in order Ready message Press Menu Press Menu Press Ent...

Page 21: ...wn the stack tray stops and you can remove the sheets in the stack but not the stack tray Open the front cover Stack tray moved down Remove the stack tray When you press the front cover open button while the stack tray is moving up the stack tray moves down Reset the stack tray Close the front cover Open the frontcover Paper Removal and Door Open Operation Stack tray moves up Close the frontcover ...

Page 22: ...2 1 2 CHAPTER Operating Procedures Stacking Sheets 2 2 Removing Sheets 2 4 ...

Page 23: ...nit then turn on the power switch of the stacker The LCD display presents the Wait screen 2 When the machine preparation completes the LCD display changes to the Ready screen If the power switch on the machine is turned on while the power of the upstream machine printer is off the message shown below appears Turn on the power switch for the upstream machine printer 3 Power on the host machine prin...

Page 24: ...e stacking function Press the Stack ON OFF button When the LED to the left of the button lights up green the stacking function is active If the stacking function is not turned on you cannot select the stacker for the out put from the printer Set up the printer and start printing See the operating manual for the printer Front Cover Open Button Lit Front cover can be opened Blinking Do not open the ...

Page 25: ...ver Open button and remove the stacked sheets While the stack tray is moving down the button blinks When pressing Front Cover Open Button during the machine is running wait until the lamp lights up and then open the cover Front Cover Open Button Lit Front cover can be opened Blinking Do not open the front cover CAUTION ...

Page 26: ...height exceeded the stack height 550 mm 21 65 the stack may fall over when pulling out the stack tray In case when the sheets stack height exceeded 550 mm 21 65 open the front stack guide before pulling the stack tray Make sure to close the front stack guide before closing the front cover Use the handle to pull the tray straight forward If you tilt the tray the stack may fall over Handle CAUTION H...

Page 27: ... front cover Push the stack tray to the rear until it is held by the magnet of the support If the stack tray is placed incorrectly it will not be able to move up If the front stack guide is opened before pulling out the stack tray make sure to close the front stack guide before closing the front cover Stacking operation can not be performed with the front stack guide opened Mount the handle to the...

Page 28: ...ting This section explains how to identify problems and correct them Error Messages 4 2 Service Call Error 4 2 Error Message Chart 4 3 Clearing Paper Jams 4 5 Correcting Paper Curl 4 6 Powering Problem Circuit Breaker Check 4 8 ...

Page 29: ...e stacker and then turn on the power switch of the upstream machine printer again If the SER VICE CALL ERROR is still shown on the LCD check the following items turn off the main power and disconnect the power plug Then contact your local authorized dealer Product Name State of trouble Code number indicated on the screen Do not plug in and out the power plug by wet hand It causes electrical shock ...

Page 30: ... GUIDE STACK GUIDE F COVER Front cover is closed without closing the front stack guide Open the front cover and close the front stack guide then close the front cover REMOVE JAMMED PAPER B A paper jam occurred in B section Open the top cover and open the B guide to remove the jammed paper Close the guide and the cover and the printing will be restarted 1 REMOVE JAMMED PAPER A A paper jam occurred ...

Page 31: ...started REMOVE JAMMED PAPER D4 5 A paper jam occurred in D4 D5 section Open the front cover D1 guide D3 guide D4 guide and stack guide Turn the D5 dial clockwise and remove the jammed paper Close the guide and the cover and the printing will be restarted REMOVE JAMMED PAPER E1 2 A paper jam occurred in E1 and D2 E2 section Open the top cover C guide front cover E1 guide and turn the D2 E2 dial cou...

Page 32: ...ee the Remedy 1 Jam in the entrance section Paper chip is left See the Remedy 1 Sheet loaded on the printer does not fit the setting on the printer See the Rem edy 2 Jam in the horizontal transport section Paper chip is left See the Remedy 1 Remedy 1 Open the guides and check to see if any paper chips are left on the sheet transport path where paper jams frequently See page 4 3 4 4 Remedy 2 Load t...

Page 33: ...tion to AUTO 2 If the sheets are still curled after step 1 is performed change the curl correc tion amount on the printer 3 If the sheets are still curled after step 2 is performed set up the curl correction to CONVEX CONCAVE or OFF 1 Press the Menu on the Standby screen MENU CURL CORRECTION will be displayed on LCD 2 Press Enter on the operation panel Error Enter Menu Stack ON OFF Enter Key Menu ...

Page 34: ...s pressed AUTO CONCAVE 1 is displayed on LCD If the stacked sheets are curled upward select CONCAVE If the stacked sheets are curled downward select CONVEX If the curl correction function is set incorrectly paper jam or stacking error may occur Curl correction function is available only for the sheets delivered to the stack tray 4 Press Enter on the operation panel CONVEX CONCAVE Curl Correction a...

Page 35: ...r switch is turned on check if the circuit breaker is turned off If the circuit breaker is turned off contact your local authorized dealer with out turning on the circuit breaker If the circuit breaker is turned off do not turn on it again Otherwise it may result in electrical shock fire fuming or trip of the building circuit breaker ON OFF WARNING ...

Page 36: ...4 1 4 CHAPTER Appendix Specifications 4 2 Index 4 3 ...

Page 37: ...sm 2 Tray Capacity Stack Tray 5000 sheets All sizes 80 gsm 3 OUTPUT TRAY 1000 sheets All sizes 80 gsm Machine Dimensions 860 W x 765 D x 1 240 H mm 33 7 8 30 1 8 48 7 8 Weight Approximately 217 kg 478 5 lb Installation Space with Host Machine 3 451 W 1 152 D mm 135 7 8 45 3 8 Voltage Power Consumption 120 127V AC 50 60Hz 7A 300W max Maximum Load Current 2 3 A Noise Level 70 dBA or less Environment...

Page 38: ...ndle 1 3 2 5 Horizontal Transport Section 1 5 L LCD Display 1 10 Left Dial 1 6 Left Lower Guide 1 6 Left Turn Over Section 1 6 Left Upper Guide 1 6 O Offset Section 1 7 Offset Section Guide 1 7 OUTPUT TRAY 1 10 P Power Cable 1 3 Power Switch 1 3 Powering Problem 3 8 R Rear Stack Guide 1 9 Right Dial 1 8 Right Lower Guide 1 8 Right Turn Over Section 1 8 Right Upper Guide 1 8 S Second Gate 1 6 Speci...

Page 39: ...4 4 Index Appendix 4 ...

Page 40: ...ccess NY 11042 U S A CANON CANADA INC 6390 Dixie Road Mississauga Ontario L5T 1P7 Canada CANON EUROPA N V Bovenkerkerweg 59 61 1185 XB Amstelveen The Netherlands See http www canon europe com for details on your regional dealer CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Australia CANON CHINA...

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