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Part 2: Troubleshooting
S900/ S820/ S750/ S520
2.4 Troubleshooting Error Indications
1) Error indication when an error recoverable by the user occurs,
the indicator lights green, then blinks orange repeatedly.
Check the number of orange blinks and proceed to correct the error.
2) Error indication when an error not resolvable by the user occurs
The indicator toggles between orange and green repeatedly.
Check the number of toggled blinks and proceed to correct the error.
Table 2-1 ERROR INDICATIONS
Indicator
Blink Count
Error Status
Code
Probable Cause and Faulty Parts
User-Recoverable Errors
Orange
2 blinks
1000 Paper feed error
<Cause>
1. No paper was loaded.
2. During feeding, the paper did not reach the
paper-end sensor.
3. During feeding, the paper's bottom edge
missed the paper-end sensor.
4. The ASF sensor did not return to its initial
position and the paper-end sensor concluded
that there was no paper. (ASF motor may be
out of sync.)
<Suspect Parts>
Paper feed section, sheet feeder unit, paper-end
sensor, logic board
Orange
1300 Paper jam error
<Cause>
3 blinks
1. The paper-end sensor still detects the presence
of paper even after 23 inches of paper ejection
operation.
2. The ASF sensor did not return to its initial
position and the paper-end sensor concluded
that there was no paper. (Out of sync.)
3. During paper feeding abnormal timing caused
the paper-end sensor to still detect paper.
<Suspect Part>
Paper feed section, paper-end sensor, logic board
Orange
1600 No ink error*
3
<Cause>
4 blinks
1601 No ink error (Bk)
The respective ink tank has run out of ink (in
1611 No ink error (Y)
both the tank and the sponge)
1612 No ink error (M)
<Suspect Part> Ink tank
1613 No ink error (C)
Summary of Contents for S820MG
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