Appendices
78
Troubleshooting
Please read this section if you encounter a problem using the software.
Start by Checking This
Investigate the following points first if you encounter a problem.
Does your computer satisfy the requirements listed in the
System
Requirements
section (p. 8)?
Is the camera correctly connected to the computer?
See the
Camera User Guide
for the correct connection procedures. Also
check to ensure that you are using the correct cable and that it is securely
attached at both ends.
Is the camera set to the playback mode? (some models only)
Some models require the camera to be set to the playback mode to
transfer data. See the
Camera User Guide
for details.
Is the battery sufficiently charged?
Check the battery charge if you are powering the camera with a battery.
You are recommended to use a household power source (AC adapter) to
power the camera when it is connected to a computer (if available for
your camera model).
Problems
Try the suggested solutions to the common problems listed below.
USB driver installation not proceeding well (Windows)
Uninstall the driver (p. 75) before reinstalling it with the procedures in
Installing
the Software and USB Driver
(p. 11).
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