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Canon PIXMA TS5150 Online Manual Download Page 326

1003

Cause

Possible causes include the following.

• There is no paper in the cassette.
• Paper is not loaded in the cassette properly.

What to Do

Take the corresponding actions below.

• Load paper in the cassette.
• Align the paper guides with the both edges of the paper when you load paper in the cassette.
• Set paper information for the paper in the cassette.

After carrying out the above measures, select 

OK

 on the LCD.

Note

• Once the cassette is inserted, the screen for setting cassette paper information appears. Set paper

information for the paper in the cassette.

• The loadable paper differs depending on the paper source.

The loadable paper in the cassette is A4, Letter, A5, or B5 size plain paper.

• To cancel printing, press the printer's 

Stop

 button.

326

Summary of Contents for PIXMA TS5150

Page 1: ...nual Basic Operation Network Handling Paper Originals FINE Cartridges etc Maintenance Overview of the Machine Information about Paper Printing Copying Scanning Frequently Asked Questions List of Support Code for Error English ...

Page 2: ...ng to Another Computer via LAN Changing from USB to LAN Connection 44 Printing Network Settings 45 Changing Wireless LAN Connection Method 50 Handling Paper Originals FINE Cartridges etc 51 Loading Paper 52 Paper Sources 53 Loading Paper in the Rear Tray 54 Loading Paper in the Cassette 59 Loading Envelopes 64 Loading Originals 68 Loading Originals on the Platen Glass 69 Loading Based on Use 71 Su...

Page 3: ...d Position 104 Checking Ink Status from Your Computer 105 Cleaning 106 Cleaning Paper Feed Rollers 107 Cleaning Inside the Printer Bottom Plate Cleaning 109 Overview 112 Safety 113 Safety Precautions 114 Regulatory Information 115 WEEE EU EEA 118 Handling Precautions 128 Legal Restrictions on Scanning Copying 129 Printer Handling Precautions 130 Transporting Your Printer 131 When repairing lending...

Page 4: ...rom Operation Panel 153 Changing Settings from Operation Panel 154 Setting Items on Operation Panel 156 Print settings 157 LAN settings 158 Device user settings 163 Language selection 165 Firmware update 166 Feed settings 167 Reset setting 168 Web service setup 169 System information 170 ECO settings 171 Quiet setting 173 Specifications 174 Information about Paper 178 Supported Media Types 179 Pap...

Page 5: ...219 Scanning 222 Scanning from Computer AirPrint 223 Scanning According to Item Type or Purpose IJ Scan Utility Lite 224 IJ Scan Utility Lite Features 225 Scanning Easily Auto Scan 227 Scanning Documents and Photos 229 Scanning Tips 230 Positioning Originals Scanning from Computer 231 Frequently Asked Questions 234 Network Settings and Common Problems 236 Network Communication Problems 238 Cannot ...

Page 6: ...n 249 Cannot Find Printer while Using Wireless LAN 251 Network Connection Problems 254 Printer Suddenly Cannot Be Used 255 Network Key Unknown 260 Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 262 Other Network Problems 264 Checking Network Information 265 Restoring to Factory Defaults 268 Printing Problems 269 Printing Does Not Start 270 No Ink Comes Out 272 Pape...

Page 7: ...rs and Messages 301 An Error Occurs 302 Message Support Code Appears 303 List of Support Code for Error 310 List of Support Code for Error Paper Jams 312 1300 313 1303 315 1304 316 1313 317 Paper Is Jammed inside Printer 318 Removing Jammed Paper from Rear Side 321 1000 325 1003 326 1200 327 1401 328 1430 329 1485 330 1682 331 1686 332 1687 333 1688 334 1890 335 2110 336 2900 339 2901 340 4103 341...

Page 8: ...5012 343 5100 344 5200 345 5B02 346 6000 347 C000 348 ...

Page 9: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9 ...

Page 10: ...personal injury or material damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information To avoid damage and injury or improper use of the product be sure to read these indications Note Instructions including notes for operation and additional explanations Basics Instructions explaining basic operations of yo...

Page 11: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 11 ...

Page 12: ...A and or other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and t...

Page 13: ...s indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this Li...

Page 14: ... excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the follow...

Page 15: ...g such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright ...

Page 16: ...mbridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Re...

Page 17: ...TS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2012 Sparta Inc All rights reserved Redistribution and use in source and binary forms with...

Page 18: ...ECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 ...

Page 19: ... DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISI...

Page 20: ...s in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PRO...

Page 21: ...d distribute this software for any purpose without fee is hereby granted provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software THIS SOFTWARE IS BEING PROVIDED AS IS WITHOUT ANY EXPRESS OR IMPLIED WARRANTY IN PARTICULAR THE AUTHOR MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND CONCERNING THE MERCHANTABILITY OF THIS S...

Page 22: ...applies only to products supporting Wi Fi c 2009 2013 by Jeff Mott All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the ...

Page 23: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying 23 ...

Page 24: ...scribes how to print photos with My Image Garden 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width 24 ...

Page 25: ...tly After closing the feed slot cover the paper information registration screen for the rear tray is displayed on the LCD 6 Select the size and type of the loaded paper in the rear tray at Page size and Type and then select Register 25 ...

Page 26: ...ration panel before printing If the operation panel is close the printer does not start printing 8 Click the My Image Garden icon J in Quick Menu The Guide Menu screen is displayed Note The number and types of icons displayed vary depending on your region the registered printer scanner and the installed applications 9 Click the Photo Print icon K 26 ...

Page 27: ... To select two or more photos at a time click photos while pressing the Ctrl key For Mac OS To select two or more photos at a time click photos while pressing the command key 12 Click Print N 13 Specify the number of copies etc For Windows Specify the number of copies your printer name media type etc 27 ...

Page 28: ... lets you use images on your computer such as photos taken with a digital camera in a number of ways For Windows My Image Garden Guide For Mac OS My Image Garden Guide If your printer is not displayed on Mac OS the AirPrint setting in My Image Garden may not be correct For details on how to set correctly refer to a heading for AirPrint enabled Printer on below page Making Settings According to Pri...

Page 29: ... on how to download Canon PRINT Inkjet SELPHY see below Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width 29 ...

Page 30: ...tly After closing the feed slot cover the paper information registration screen for the rear tray is displayed on the LCD 6 Select the size and type of the loaded paper in the rear tray at Page size and Type and then select Register 30 ...

Page 31: ...ing If the operation panel is close the printer does not start printing 8 Start Canon PRINT Inkjet SELPHY from your smartphone tablet 9 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photos saved on your smartphone tablet is displayed 10 Select a photo You can also select multiple photos at once 11 Specify the number of copies paper size etc 12 Select Print 31 ...

Page 32: ...ion describes how to load originals and copy them to plain paper loaded in the cassette 1 Pull out the cassette A from the printer 2 Remove the cassette cover B 3 Load the paper stack WITH THE PRINT SIDE FACING DOWN 32 ...

Page 33: ...te cover and then insert the cassette into the printer After inserting the cassette into the printer the paper information registration screen for the cassette is displayed on the LCD 6 Select the size of the loaded paper in the cassette at Page size and then select Register 33 ...

Page 34: ...ray E and paper output support F and open the output tray extension G Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 8 Press the HOME button H 9 Select Copy I 10 Select Standard copy 34 ...

Page 35: ...align it with the alignment mark K 13 Close the document cover 14 Confirm the paper settings then press the Black button L or Color button M Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy features Copying 35 ...

Page 36: ...ess router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connection apply In the Wireless Direct you can connect up to five devices at the s...

Page 37: ...ettings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows Mac OS You can diagnose or repair network settings using IJ Network Device Setup Utility For Windows IJ Network Device Setup Utility Windows For Mac OS IJ Network Device Setup Utility Mac OS Network Connection T...

Page 38: ...isabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Important If a device is connected to the Internet via a wireless router and you then connect it ...

Page 39: ...then configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the d...

Page 40: ...tion Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connection Method 40 ...

Page 41: ...Bonjour Enable Service name Canon TS5100 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default SSID Identifier for wireless direct DIRECT abXX TS5100series 1 Password YYYYYYYYYY 2 Wireless LAN secu...

Page 42: ...om and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 42 ...

Page 43: ...c OS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen Check the printer s MAC address and the serial number by one of the follow...

Page 44: ... Windows To add a computer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or from the web page For Mac OS To connect an additional computer to the printer via LAN or to change from USB to LAN connection perform setup from the web page 44 ...

Page 45: ...eck message and select Yes 5 Select Print details 6 Select Yes The printer starts printing the network setting information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Vers...

Page 46: ...th bits Inactive 128 64 3 2 10 Authentication Authentication method None auto open shared WPA PSK WPA2 PSK 3 2 11 TCP IPv4 TCP IPv4 Enable 3 2 12 IP Address IP address XXX XXX XXX XXX 3 2 13 Subnet Mask Subnet mask XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX...

Page 47: ... Default gateway 4 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 33 IPsec IPsec setting Active 3 2 34 Security Protocol Security method ESP ESP AH AH 3 3 Access Point Mode Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct SSID 3 3 4 Password Password Wireless Direct pass...

Page 48: ...ur service name Bonjour service name Up to 52 alphanumeric charac ters 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP setting Enable Disable 5 13 PictBridge Commun PictBridge Communi cation Enable Disable 5 14 DNS Server Obtain DNS server address automatically Auto Manual 5 15 Primary Server Primary server ad dress XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX XXX...

Page 49: ...d dress of the printer XXXXXXXX 6 4 Peer Device Address Device address of paired device XXXXXXXX 6 5 Bluetooth Device Name Bluetooth device name of the printer XXXXXXXX 7 Printer Log Service Printer log service 7 1 Unsent Usage Logs Number of unsent us age logs 0 to 200 7 2 Usage Log Last Sent Last date when usage log was sent XXXXXXXX XX represents alphanumeric characters 49 ...

Page 50: ... Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Make sure printer is turned on If the HOME screen is not displayed press the HOME button 2 Select Network status on the LCD LCD and Operation Panel 3 Check message and select Yes 4 Select LAN settings 5 Select Wireless LAN 6 Select Wireless LAN setup 7 Select Easy wireless connect 8 Check message and s...

Page 51: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 51 ...

Page 52: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes 52 ...

Page 53: ...tter sized plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes 53 ...

Page 54: ... Label Superior WOP111 Canon Océ Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them i...

Page 55: ...open them and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING UP 4 Slide the paper guides D to align them with both sides of the paper stack Do not slide the paper guides too hard against the paper The paper may not be fed properly 55 ...

Page 56: ...ng paper in the landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 5 Close the feed slot cover H gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 56 ...

Page 57: ...d type of the loaded paper in the rear tray at Page size and Type and then select Register 7 Open the operation panel I pull out the paper output tray J and paper output support K and open the output tray extension L Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 57 ...

Page 58: ...ality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the information set for the paper loaded on the rear tray matches the paper settings Before printing make paper settin...

Page 59: ...r this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper s...

Page 60: ...oad the paper stack WITH THE PRINT SIDE FACING DOWN and place it in the center of the cassette Important Always load paper in the portrait orientation E Loading paper in the landscape orientation F can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below 60 ...

Page 61: ... not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark J Keep the paper stack height below the tabs K of the paper guides 8 Mount the cassette cover and then insert the cassette into the printer Push the cassette into the printer until it stops After inserting the cassette into the printer the paper i...

Page 62: ...ize then select Register 10 Open the operation panel L pull out the paper output tray M and paper output support N and open the output tray extension O Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 62 ...

Page 63: ...ction that detects whether the information set for the paper loaded in the cassette matches the paper settings Before printing make paper settings in accordance with the paper information When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 63 ...

Page 64: ...Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the ...

Page 65: ...SIDE FACING UP Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up Up to 10 envelopes can be loaded at once 4 Slide the paper guides D to align them with both sides of the envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly 65 ...

Page 66: ...Note Do not load envelopes higher than the load limit mark E 5 Close the feed slot cover F gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 66 ...

Page 67: ...ation panel is close the printer does not start printing Note After loading envelopes select the size and type of the loaded envelopes on the print settings screen of the printer driver To prevent incorrect printing this printer has a function that detects whether the information set for the paper loaded on the rear tray matches the paper settings Before printing make paper settings in accordance ...

Page 68: ...Loading Originals Loading Originals on the Platen Glass Loading Based on Use Supported Originals How to Detach Attach the Document Cover 68 ...

Page 69: ... observe the following when loading the original on the platen glass Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original Failure to observe the above may cause the scanner to malfunction or the platen glass to break 3 Close the document cover gently 69 ...

Page 70: ...Important After loading the original on the platen glass be sure to close the document cover before starting to copy or scan 70 ...

Page 71: ...ecify a standard size A4 Letter etc for Scan size to scan origi nals Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Select Auto scan for Doc type in Scan Select Photo for Doc type in Scan and specify Auto scan for Scan size to scan originals Loading in the Center of the Platen Glass Scanning two or mor...

Page 72: ...diagonally striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 inches 1 mm from the edges of the platen glass Loading Only One Original in the Center of the platen glass Place the original WITH THE SIDE TO SCAN FACING DOWN with 0 40 inches 1 cm or more space between the edges diagonally striped area of the platen glass Portions placed on the diagonally striped ...

Page 73: ...riginals Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items A More than 0 40 inches 1 cm Note The Skew Correction function automatically compensates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 inches 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut o...

Page 74: ...Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 inches 216 x 297 mm Note When loading a thick original such as a book on the platen glass you can load it by removing the document cover from the printer How to Detach Attach the Document Cover 74 ...

Page 75: ...ing the document cover Hold up the document cover vertically and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of the document cover vertically as illustrated below 75 ...

Page 76: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking Ink Status on the LCD Ink Tips 76 ...

Page 77: ...tridge has been installed do not remove it from the printer and leave it out in the open This will cause the FINE cartridge to dry out and the printer may not operate properly when it is reinstalled To maintain optimal printing quality use a FINE cartridge within six months of first use Note For Windows if a FINE cartridge runs out of ink you can print with either color or black FINE cartridge in ...

Page 78: ...Do not touch the FINE cartridge holder until it stops completely Important The inside of the printer may be stained with ink Be careful not to stain your hands or clothing when replacing the FINE cartridge You can easily wipe off the ink from the inside of the printer with tissue paper or the like Do not touch the metallic parts or other parts inside the printer If the scanning unit cover is left ...

Page 79: ...oid staining of clothing or the surrounding area Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables 4 Prepare a new FINE cartridge 1 Take a new FINE cartridge out of its package and remove the protective tape C gently 79 ...

Page 80: ... and regulations regarding disposal of consumables Do not touch the electrical contacts or print head nozzle on a FINE cartridge The printer may not print properly if you touch them 5 Install the FINE cartridge 1 Put a new FINE cartridge in the FINE cartridge holder The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot ...

Page 81: ... appears after the scanning unit cover is closed take appropriate action An Error Occurs The printer may make noise during operation 7 Adjust the print head position Aligning the Print Head After replacing the FINE cartridge align the print head Note When print head alignment is performed the printer starts cleaning the print head automatically before printing the print head alignment sheet Do not...

Page 82: ...artridge The resulting print quality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels Selecting Ink number displays the Ink number screen for checking ink numbers Selecting Order ink now on this screen displays the QR code for accessing the ink purchasing site Cost of connecting to Internet is to be born by the customer You can ...

Page 83: ...ity The printer has the function to automatically clean the ink jet nozzles to prevent clogging In the cleaning procedure used ink for nozzle cleaning is limited to a small amount Does black and white printing use color ink Black and white printing may use ink other than black ink depending on the type of printing paper or the settings of the printer driver So color ink is consumed even when print...

Page 84: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer Mac OS Cleaning 84 ...

Page 85: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 85 ...

Page 86: ...d correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If the error message is displayed on the LCD see An Error Occurs For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle ...

Page 87: ...performing from step 1 to step 3 twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For Mac OS Cleaning the Print Heads If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved Step5 Replace the FINE cartridge Replacing a FINE Cart...

Page 88: ... Are Not Even such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning the Print Head From the computer For Windows Adjusting Print Head Position For Mac OS Adjusting Print Head Position 88 ...

Page 89: ...ssette After pushing the cassette back the paper information registration screen is displayed on the LCD Select A4 or Letter for Page size then select Register If a message is displayed on the screen follow the directions in the message to complete registration Note Be sure to load paper in the cassette Even if you load paper on the rear tray the nozzle check pattern is not be printed 3 Open the o...

Page 90: ...The confirmation screen will appear 7 Select Yes The nozzle check pattern will be printed and two pattern confirmation screens will appear on the LCD 8 Examine the nozzle check pattern 90 ...

Page 91: ... closer to the printed nozzle check pattern on the confirmation screen For A no missing lines or no horizontal white streaks in both the pattern C and pattern D The cleaning is not required Select All A confirm the message then select OK The screen will return to the Maintenance screen For B lines are missing or horizontal white streaks are present in the pattern C or pattern D or in both patterns...

Page 92: ...r any color in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head 92 ...

Page 93: ...in paper in the cassette After pushing the cassette back the paper information registration screen is displayed on the LCD Select A4 or Letter for Page size then select Register If a message is displayed on the screen follow the directions in the message to complete registration Note Be sure to load paper in the cassette Even if you load paper on the rear tray the nozzle check pattern is not be pr...

Page 94: ... until the printer completes the cleaning of the print head This takes about 2 minutes The pattern print confirmation screen will appear 8 Select Yes The nozzle check pattern will be printed 9 Examine the nozzle check pattern Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 94 ...

Page 95: ...the cassette After pushing the cassette back the paper information registration screen is displayed on the LCD Select A4 or Letter for Page size then select Register If a message is displayed on the screen follow the directions in the message to complete registration Note Be sure to load paper in the cassette Even if you load paper on the rear tray the nozzle check pattern is not be printed 3 Open...

Page 96: ... will appear 8 Select Yes The nozzle check pattern will be printed 9 When the completion message appears select OK 10 Examine the nozzle check pattern If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved replace the FINE cartridge with a new one If the problem is still not resolved after replacing the FINE cartr...

Page 97: ...on 2 Load a sheet of A4 or Letter sized plain paper in the cassette After pushing the cassette back the paper information registration screen is displayed on the LCD Select A4 or Letter for Page size then select Register If a message is displayed on the screen follow the directions in the message to complete registration Note Be sure to load paper in the cassette Even if you load paper on the rear...

Page 98: ...ot touch any printed part on the print head alignment sheet If the sheet is stained or wrinkled it may not be scanned properly 8 Confirm the message then load the print head alignment sheet on the platen glass Load the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the bottom right corner of the sheet with the alignment mark 98 ...

Page 99: ...lect OK to release the error then take appropriate action An Error Occurs 10 When the completion message appears select OK Remove the print head alignment sheet on the platen glass Note If the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually from the computer For Windows Adjusting Print Head Position For Mac...

Page 100: ...Performing Maintenance Functions from Your Computer Mac OS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 100 ...

Page 101: ...pplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password click About password and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer Printing a Nozzle Check Pattern Managing t...

Page 102: ...ing tape will hinder ink output Did you install the ink cartridges in their correct positions 3 Execute cleaning Make sure that the printer is on and then click Yes Print head cleaning starts 4 Complete cleaning Next the message for nozzle check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No If cleani...

Page 103: ...at the printer is on and then click Yes Print head deep cleaning starts 4 Complete deep cleaning Next the message for nozzle check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No Important Deep cleaning consumes a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplet...

Page 104: ...ppears 3 Load paper in printer In the cassette load 1 sheet of plain A4 sized or Letter sized paper 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important While the printer is printing do not open the printer scanning unit cover Note You can print and check the cu...

Page 105: ... the ink status appears as an illustration Estimated ink levels You can check the types and levels of ink When ink levels are running low or an error occurs because there is no ink a notification icon will appear Ink number You can look up the correct FINE cartridge for your printer Note To check the ink status you can also display the pop up menu of the Print dialog and select Supply Levels 105 ...

Page 106: ...Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 106 ...

Page 107: ...r is turned on 2 Select Setup on the HOME screen LCD and Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller cleaning The confirmation screen will appear 5 Select Yes 6 Select Rear tray or Cassette to clean the paper feed roller 7 Follow the message to remove any paper from the paper source If you clean the paper feed roller of ...

Page 108: ...sized plain paper 10 Open the operation panel then pull out the paper output tray 11 Select OK The printer starts cleaning The cleaning will be complete when the paper is ejected 12 When the completion message appears select OK If the problem is not resolved after cleaning the paper feed roller contact the service center 108 ...

Page 109: ...n panel then pull out the paper output tray 3 Select Setup on the HOME screen LCD and Operation Panel The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Bottom plate cleaning The confirmation screen will appear 6 Select Yes 7 Follow the message to remove any paper from the cassette then select OK 8 Fold a single sheet of A4 or Letter sized plain pape...

Page 110: ...sette cover and then insert the cassette into the printer 12 Open the operation panel then pull out the paper output tray 13 Select OK The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 14 When the completion message appears select OK 110 ...

Page 111: ...er If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the power cord before cleaning the printer 111 ...

Page 112: ...utions Transporting Your Printer When repairing lending or disposing of the printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel Specifications 112 ...

Page 113: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 113 ...

Page 114: ... of the printer may cause injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers of flammable solvents alcohol thinners etc on top of the printer Do not transport or use the printer on a slant vertically or upside down as the ink may leak and damage the printer When loading a thi...

Page 115: ...d to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply wit...

Page 116: ...subi même si le brouillage est susceptible d en compromettre le fonctionnement Cet équipement est conforme aux limites d exposition aux rayonnements énoncées pour un environnement non contrôlé et respecte les règles d exposition aux fréquences radioélectriques RF CNR 102 de l IC Cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et l...

Page 117: ...certified to an environmental stewardship scheme which complies with EN12281 or a similar quality standard In addition it can support printing on media down to a weight of 64g m2 lighter paper means less resources used and a lower environmental footprint for your printing needs 117 ...

Page 118: ...ronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch Abgabe bei einer autorisierten Sammelstelle für die Wiederaufbereitung von Elektro und Elektronik Altgeräten geschehen Der unsachgemäße Umgang mit Alt...

Page 119: ...die veel voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of het afvalverwerkingsbedrijf U kunt ook het sch...

Page 120: ... de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda e Liechtenstein Questo simbolo indica che il prodotto deve essere oggetto di raccolta separata in conformità alla Direttiva RAEE 2012 19 UE e alla normativa locale vigente Il prodotto deve essere ...

Page 121: ...ler produktet skal afleveres på et godkendt indsamlingssted for elektronikaffald Forkert håndtering af denne type affald kan medføre negative konsekvenser for miljøet og menneskers helbred på grund af de potentielt sundhedsskadelige stoffer der generelt kan forefindes i elektrisk og elektronisk udstyr Når du foretager korrekt bortskaffelse af det pågældende produkt bidrager du til effektiv brug af...

Page 122: ...Euroopan unionin sekä ETA n Norja Islanti ja Liechtenstein alueelle Tämä tunnus osoittaa että sähkö ja elektroniikkalaiteromua koskeva direktiivi SER direktiivi 2012 19 EU sekä kansallinen lainsäädäntö kieltävät tuotteen hävittämisen talousjätteen mukana Tuote on vietävä asianmukaiseen keräyspisteeseen esimerkiksi kodinkoneliikkeeseen uutta vastaavaa tuotetta ostettaessa tai viralliseen sähkö ja e...

Page 123: ...y Vaše spolupráce na správné likvidaci tohoto výrobku současně napomůže efektivnímu využívání přírodních zdrojů Další informace o místech sběru vašeho odpadního zařízení k recyklaci vám sdělí místní úřad vaší obce správní orgán vykonávající dozor nad likvidací odpadu sběrny OEEZ nebo služba pro odvoz komunálního odpadu Další informace týkající se vracení a recyklace OEEZ naleznete na adrese www ca...

Page 124: ...rópskej únie a EHP Nórsko Island a Lichtenštajnsko Tento symbol znamená že podľa Smernice 2012 19 EÚ o odpade z elektrických a elektronických zariadení OEEZ a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu s komunálnym odpadom Produkt je potrebné odovzdať do určenej zberne napr prostredníctvom výmeny za kúpu nového podobného produktu alebo na autorizované z...

Page 125: ...s ar vietējo pašvaldību atkritumu savākšanas atbildīgo dienestu pilnvarotu EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei apmeklējiet tīmekļa vietni www canon europe com weee Tik Europos Sąjungai ir EEE Norvegijai Islandijai ir Lichtenšteinui Šis ženklas reiškia kad gaminio negalima išmesti s...

Page 126: ... обикновено са свързани с ЕЕО В същото време Вашето съдействие за правилното изхвърляне на този продукт ще допринесе за ефективното използване на природните ресурси Повече информация относно местата където може да предавате излязло от употреба оборудване за рециклиране може да получите от местните власти от органа отговорен за отпадъците и от одобрена система за излязло от употреба ЕЕО или от Ваша...

Page 127: ...om uredu komunalnoj službi odobrenom WEEE programu ili službi za odlaganje kućnog otpada Ostale informacije o vraćanju i recikliranju WEEE proizvoda potražite na www canon europe com weee Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom u skladu sa WEEE Direktivom 2012 19 EU i nacionalnim zakonima Ovaj proizvod treba predati određenom centru za...

Page 128: ... Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When repairing lending or disposing of the printer Keeping Print Quality High 128 ...

Page 129: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 130: ... any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 130 ...

Page 131: ...ts box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Confirm that the ON lamp is off and unplugging the power cord Important Do not unplug the printer while the ON lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer unable to print 3 Retract the paper output tray an...

Page 132: ...be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it Select Setup on the HOME screen and select Settings Device settings Reset settings Reset all Yes 132 ...

Page 133: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When Unplugging the Printer make sure that the ON lamp is not lit Print periodically Just as the tip of a felt pen...

Page 134: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel 134 ...

Page 135: ...Main Components Front View Rear View Inside View Operation Panel 135 ...

Page 136: ...ore printing 4 paper support Extend to load paper in the rear tray 5 rear tray cover Open to load paper in the rear tray 6 rear tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Paper in the Rear Tray Loading Envelopes 7 paper guides Align with both sides of the paper stack 8 cassette Load A4 ...

Page 137: ...er stack 10 cassette cover Detach to load paper in the cassette 11 paper output tray Printed paper is ejected Pull out it before printing 12 paper output support Extend to support ejected paper 13 output tray extension Open to support ejected paper 14 platen glass Load an original here 137 ...

Page 138: ...ing jammed paper 3 power cord connector Plug in the supplied power cord 4 USB port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer 138 ...

Page 139: ...eable cartridge that integrates print head and ink tank 3 ink cartridge locking cover Lock the FINE cartridge into place 4 FINE cartridge holder Install the FINE cartridge The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot Note For details on replacing an FINE cartridge see Replacing a FINE Cartridge 139 ...

Page 140: ...ys messages menu items and the operational status 4 Black button Starts black white copying scanning etc 5 Stop button Cancels operation when print copy or scan job is in progress 6 Color button Starts color copying scanning etc 7 OK button Finalizes the selection of a menu or setting item This button is also used to resolve an error 8 and buttons Used to select a menu or setting item LCD and Oper...

Page 141: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 141 ...

Page 142: ...er is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the display press any button except the ON button or perform the print operation You cannot change the wait time before the LCD turns off 142 ...

Page 143: ...e is displayed on the LCD see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For Mac OS Managing the Printer Power Turning off the printer 1 Press the ON ...

Page 144: ...ote You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing the Printer Power For Mac OS Managing the Printer Power 144 ...

Page 145: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above Unplugging the Printer and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 145 ...

Page 146: ...the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 146 ...

Page 147: ...vious screen press the Back button C Operations on the Home Screen Display the menu screen or the settings screen from the Home screen D Basic menu Select to copy or scan using the operation panel After selecting a basic menu the particular menus are displayed E Network status Displays the current network status Select to display the basic network information or to change the network settings The ...

Page 148: ...ess router Signal strength 50 or less The problem such as the printer cannot print may occur Place the printer near the wireless router Wireless LAN is enabled but the printer is not connected to the wireless router Wireless Direct is enabled Wireless LAN is disabled F Setup Displays the printer s setting menus or the maintenance menus G Quick guide Displays the guides how to loading paper or how ...

Page 149: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel 149 ...

Page 150: ...Changing Printer Settings from Your Computer Mac OS Managing the Printer Power Changing the Printer Operation Mode 150 ...

Page 151: ...on function automatically turns on the printer when data is received 1 Selecting Device settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Auto power on When you check this check box the print...

Page 152: ... deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the list increases and shorter as...

Page 153: ...from Operation Panel Setting Items on Operation Panel Print settings LAN settings Device user settings PictBridge print settings Language selection Firmware update Feed settings Reset setting Web service setup System information ECO settings Quiet setting 153 ...

Page 154: ...y Extended copy amount as an example 1 Make sure printer is turned on 2 Select Setup on the HOME screen LCD and Operation Panel 3 Select Settings 4 Select Device settings The Device settings screen is displayed 5 Select a setting item to adjust The setting screen for the selected item is displayed 6 Select a setting item 7 Select a setting to specify 154 ...

Page 155: ...For more on setting items on the operation panel Setting Items on Operation Panel 155 ...

Page 156: ...e user settings Web service setup Language selection ECO settings Quiet setting Items for Paper Printing Print settings Feed settings PictBridge print settings Items for Maintenance Management System information Firmware update LAN settings Reset setting 156 ...

Page 157: ...photos Note If printouts contain margins even though you are printing in Borderless specifying Extended amount Large for this setting may help solve the problem Auto photo fix setting When ON is selected you can select whether to print photos using the Exif information recorded in the image files when Default or On is selected in printing with a PictBridge Wireless LAN compliant device When Defaul...

Page 158: ...ess LAN using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup Advanced setup Select when you perform settings for wireless LAN manually You can specify multiple WEP keys WPS PIN code method Select when you perform settings for wireless LAN using a wireless router supporting a Wi Fi Protected Setup WPS PIN code m...

Page 159: ... service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX up to 52 characters Root cert thumbprint SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Root cert thumbprint SHA 256 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XX represents alphanumeric characters Wireless Direct Wireless Direct active inactive Enables disables Wireless Direct Change SSID device...

Page 160: ...XXX XXX XXX XXX 12 characters IPv4 subnet mask XXX XXX XXX XXX 12 characters IPv4 default gateway XXX XXX XXX XXX 12 characters IPv6 address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 32 characters MAC address of wireless LAN XX XX XX XX XX XX 12 characters Printer name XXXXXXXXXXXXXXX up to 15 characters Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX up to 52 characters...

Page 161: ...ws Vista Optimize inbound WSD Selecting Enable allows you to receive the WSD printing data faster WSD scan from this device Selecting Enable allows you to transfer the scanned data to the computer using WSD To transfer the scanned data press the Color button Note When you forward the scanned data to the computer searched using WSD you cannot select the document type Timeout setting Specifies the t...

Page 162: ...from the printer name without a DNS server PictBridge communication Setting items for printing from a PictBridge Wireless LAN compliant device Enable disable communication Selecting Enable allows you to print from a PictBridge Wireless LAN compliant device Timeout setting Specifies the timeout length IPsec settings Selecting Active allows you to specify the IPsec security 162 ...

Page 163: ... to turn on automatically when a scanning command from a computer or printing data is sent to the printer Note You can also enter this setting menu by selecting ECO settings and Energy saving settings on the HOME screen ECO settings Document removal reminder Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen glass after scanning I...

Page 164: ...anceled Set Bluetooth device name Specifies the printer name for Bluetooth connection Note If the printer cannot be paired to the Bluetooth compatible device after you changed some settings in Bluetooth settings see below Cannot Find Printer from Smartphone Tablet while Using Bluetooth 164 ...

Page 165: ...Language selection Changes the language for the messages and menus on the LCD 165 ...

Page 166: ...Note If the firmware update is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the LCD select OK and try again after a while Check current version You can check the current firmware version Update notification setting When Yes is selected and the firmware update is available the scr...

Page 167: ...e Plain paper can only be loaded in the cassette For more on the proper combination of paper settings you can specify by the printer driver Windows or on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Detect paper setting mismatch If you select Yes the printer detects whether the paper size and the media type ...

Page 168: ...sending settings only Sets only the device information sending settings back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the LCD The current positi...

Page 169: ...ters Deletes the printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is registered to Google Cloud Print or Canon Inkjet Cloud Printing Center DNS server setup Performs settings for a DNS server Select Auto setup or Manual setup If you select Manual setup follow the display on the LCD to perform settings Proxy server setup Performs settings for ...

Page 170: ...information on Setup Current version Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number MAC address of wireless LAN Displays the MAC address for wireless LAN 170 ...

Page 171: ... to use duplex printing 1 Make sure printer is turned on 2 Select Setup on the HOME screen LCD and Operation Panel 3 Select Settings 4 Select ECO 5 Select Two sided printing setting 6 Specify settings as necessary A Select two sided copying as a default B Select two sided printing of template forms on the printer as a default Note When duplex printing is selected the icon is displayed on the setti...

Page 172: ...lect ECO 5 Select Energy saving settings 6 Check on screen instructions and select Next 7 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B Selecting ON enables the printer to turn on automatically when a scanning command from a computer or printing data is sent to the printer 172 ...

Page 173: ...educe the operating noise while printing is in progress Important Operating speed is reduced compared to when Do not use quiet mode is selected This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparing for printing is not reduced Note You can set the quiet mode from the operation panel of the printer or the printer driv...

Page 174: ...onnect USB and LAN can be used at the same time Print width 8 inches 203 2 mm for Borderless Printing 8 5 inches 216 mm Printable area Borderless printing Top Bottom Left Right margin 0 0 inch 0 0 mm Standard printing Top margin Square size 0 24 inches 6 0 mm Other sizes 0 12 inches 3 0 mm Bottom margin Square size 0 24 inches 6 0 mm Other sizes 0 20 inches 5 0 mm Left margin Letter Legal 0 26 inc...

Page 175: ...ature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased Power consumption Printing Copy Approx 14 W Standby minimum Approx 0 7 W 1 2 OFF Approx 0 2 W 1 1 USB connection to PC 2 The wait time for standby cannot be changed External dimensions Approx 16 8 W x 12 5 D x 5 8 H inches Approx...

Page 176: ...ations Communication protocol TCP IP Wireless LAN Supported Standards IEEE802 11n IEEE802 11g IEEE802 11b Frequency bandwidth 2 4 GHz Channel 1 11 or 1 13 Frequency bandwidth and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WEP 64 128 bits WPA PSK TKIP AES...

Page 177: ... available with the supported OS Refer to the Canon web site for details Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link Internet connection or CD ROM drive is required to install the software for Windows Internet connection is required to use Easy WebPrint EX and all the user s guide Easy WebPrint EX Internet Explorer 8 9 10 and 11 for Windows is required Windows Som...

Page 178: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 178 ...

Page 179: ...rior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 Photo Paper Plus Glossy II PP 301 Photo Paper Pro Luster LU 101 Photo Paper Plus Semi gloss SG 201 Matte Photo Paper MP 101 Paper other than genuine Canon paper P...

Page 180: ...5cm Envelope Com 10 Envelope DL Nagagata 3 Nagagata 4 Yougata 4 Yougata 6 Special sizes Special page sizes must be within the following limits rear tray Minimum size 2 17 x 3 51 inches 55 0 x 89 0 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm cassette Minimum size 5 83 x 8 27 inches 148 0 x 210 0 mm Maximum size 8 50 x 11 69 inches 215 9 x 297 0 mm Paper Weight You can use paper in the foll...

Page 181: ... 15 cm 20 sheets 3 Glossy Photo Paper Everyday Use GP 501 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Glossy GP 701 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Plus Glossy II PP 201 2 A4 Letter 5 x 7 13 x 18 cm 8 x 10 20 x 25 cm 10 sheets 4 x 6 10 x 15 cm Square 5 x 5 127 x 127 mm 20 sheets 3 Photo Paper Plus Glossy II PP 301 2 A4 Letter 5 x 7 13 x 18 cm 8 x 1...

Page 182: ... 1 sheet Letter N A 3 1 Normal feeding at maximum capacity may not be possible with some types of paper or under very high or low temperature or humidity In this case load half the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time 3 For best results in continuous printing remove prin...

Page 183: ...b 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Pape...

Page 184: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 185: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings 185 ...

Page 186: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software AirPrint Printing Using Canon Application Software Printing Using a Web Service 186 ...

Page 187: ...Printing Using AirPrint Basic Adding AirPrint Printer How to Open AirPrint Printer Settings Screen Display the Printing Status Screen Deleting the Undesired Print Job Removing AirPrint Printer That Is No Longer Required from List of Printers 187 ...

Page 188: ...a Mac 1 Check that printer power is on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 3 Start printing from your application software The Print dialog opens 4 Select printer Select your model from the Printer list in the Print dialog Note Click Show Details to switch the setup window to the detailed display 5 Check print se...

Page 189: ...ther types of paper it is fed from the rear tray If printing paper such as photo paper that cannot be printed on both sides uncheck the Two Sided checkbox Note Use the Print dialog to set general print settings such as the layout and the print sequence For information about print settings refer to Mac OS help 6 Click Print When you execute printing the printer prints according to the specified set...

Page 190: ...ng Print result image Orientation of print data Orientation of loading envelope The print data is rotated by 180 degrees against the print result image Load the envelope in vertically with the address side facing up so that the folded flap of the envelope will be faced down on the right side 190 ...

Page 191: ...Note It may take a little time for the name of your printer to appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer is on Firewall function of the security software is off Printer is either connected to the wireless router or directly connected to the PC To use the printer with a USB connection select USB Multifu...

Page 192: ...age Setup Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print dialog opens 192 ...

Page 193: ...sent to the printer Open System Preferences and select Printers Scanners To display the printing status screen select the name of your printer model from the printer list and then click Open Print Queue 2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the sp...

Page 194: ...remaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status check screen appears 3 Select the unnecessary print job and click Delete The selected print jobs will be deleted 194 ...

Page 195: ...rinter and PC You cannot remove the AirPrint printer if not logged in as the administrator For information about an administrative user refer to the user s manual for the Mac OS 1 Open System Preferences and select Printers Scanners 2 Delete AirPrint printer from list of printers Select the AirPrint printer you wish to remove from the list of printers and click Click Delete Printer when the confir...

Page 196: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 196 ...

Page 197: ...ment The iOS device and the printer must be connected to the same network over a LAN or connected directly without wireless router Printing with AirPrint from iOS Device 1 Check that printer power is on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 3 Tap operation icon using your iOS device s application The following scre...

Page 198: ...your model name from Printer on Printer Options Important Because some applications do not support AirPrint Printer Options may not be displayed If an application does not let you use printer options you cannot print from that application 198 ...

Page 199: ...in which AirPrint is used When you use the photo application the default paper size is L size in Japan and 4 x6 or KG in other countries and regions When you use the document application the default paper size is letter size in the U S region and A4 in Japan and Europe Important Depending on the device or OS the initial settings of paper size may differ from the above mentioned Test printing is re...

Page 200: ...then tap on it Deleting Print Job To delete a print job with AirPrint use one of the following two methods From printer Use Stop button to cancel the print job From iOS device Click the Home button in the iOS device twice to switch to multitask mode swipe towards the right to display Print Center then tap on it In the screen that appears tap on the print job to be deleted and then tap Cancel Print...

Page 201: ...nect devices to printer 3 Perform printing or scanning operation Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Preparing for Wireless Direct Change settings below to prepare for Wireless Direct Printer s LAN settings Enabling Wireless Direct of Printer Settings of a device to connect...

Page 202: ...lect the device name displayed on the LCD from your device The identifier SSID and the security setting are specified automatically To update them see below Changing Wireless Direct Setting 10 Select OK The Wireless Direct is enabled and a device can be connected to the printer wirelessly Connecting the Device to the Printer 1 Turn on wireless communication on your device Enable Wi Fi on your devi...

Page 203: ...you allow the device to connect to the printer Make sure the name on the LCD is the same as that of your wireless communication device and select Yes Printing Scanning with Wireless Direct Connect a device and the printer and start printing scanning Note For more on printing or scanning from a device via wireless LAN refer to the device s or application s instruction manual You can print scan from...

Page 204: ...ys the confirmation screen To update the identifier SSID and the password select Yes To check the security setting and the updated identifier SSID password select Details and select Yes on the screen displayed next To change the password for Wireless Direct Select B to display the setting screen of the password Follow the procedure below to change the password 1 Select the entry field 2 Enter the ...

Page 205: ...mportant To prevent an unauthorized access we recommend you should not change the setting from the default To check the current Wireless Direct settings Select D to display the confirmation screen To check the current Wireless Direct settings select Yes Note If you select Print details you can print the network settings 8 Press HOME button The HOME screen is displayed Note If you change the Wirele...

Page 206: ...Printing Using Operation Panel Printing Templates Such as Lined or Graph Paper 206 ...

Page 207: ...tes are available Notebook paper You can select three line spacing formats Setting on the LCD Notebook paper 1 8 mm Notebook paper 2 7 mm Notebook paper 3 6 mm Note You cannot print Notebook paper on B5 sized paper Graph paper You can select two square sizes Setting on the LCD Graph paper 1 5 mm grid Graph paper 2 3 mm grid Note You cannot print Graph paper on B5 sized paper Checklist You can prin...

Page 208: ... 3 lines Weekly schedule You can print a weekly schedule form Setting on the LCD Weekly schedule vertical Monthly schedule You can print a monthly schedule form Setting on the LCD Monthly schedule calendar Printing template forms Print template form following the procedure below 1 Make sure printer is turned on 2 Load A4 B5 or Letter sized plain paper 3 Select Print on the HOME screen LCD and Oper...

Page 209: ...essage and change the setting Type Media type The paper type is set to Plain paper Paper src Select a paper source Rear tray Cassette Auto where paper is loaded Note When Auto is selected paper is fed from the paper source where the paper that matches the paper settings page size and media type is loaded 2 sidedPrintSetting Select two sided printing or single sided printing 6 Start printing Press ...

Page 210: ...Press the Black button for printing following forms Checklist Staff paper 1 10 staves Staff paper 2 12 staves Weekly schedule vertical Monthly schedule calendar 210 ...

Page 211: ...iffers from the print settings Note The default display setting is different between when you print or copy from the operation panel of the printer and when you print using the printer driver Default Setting for Displaying the Message which Prevents Misprinting After loading paper When you close the feed slot cover The screen to register the rear tray paper information is displayed Register the pa...

Page 212: ... the proper combination of paper settings you can specify by the printer driver Windows or on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings for printing or copying are different from the paper information registered to the printer Ex Paper setting for printing or copying A5 Paper infor...

Page 213: ...e Depending on the setting the choices below may not be displayed Print with the loaded paper Select if you want to print on the paper loaded without changing the paper settings For example when the paper setting for printing or copying is A5 and the paper information registered to the printer is A4 the printer starts printing or copying with A5 on the paper loaded Replace the paper and print Sele...

Page 214: ...ttings on the Printer Driver and the Printer Paper Size Cancel Cancels printing Select when you change the paper settings specified for printing or copying Change the paper settings and try printing again Default Setting for Displaying the Message which Prevents Misprinting When you print using the operation panel of the printer The message which prevents misprinting is enabled by default To chang...

Page 215: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Special Copy Menu Copying Using Smartphone or Tablet 215 ...

Page 216: ...creen LCD and Operation Panel 4 Select Standard copy The Copy standby screen is displayed 5 Load original on platen glass 6 Specify settings as necessary A Displays the screen to specify the number of copies Use the buttons to specify the number of copies If you keep pressing the buttons the number scrolls by 10 B Displays the print setting items 216 ...

Page 217: ...ck white copying The printer starts copying Remove the original on the platen glass after copying is complete Important Do not open the document cover or remove the original from the platen glass until scanning is completed Note To cancel copying press the Stop button Adding Copying Job Reserve copy You can add the copying job while printing Reserve copy The screen below is displayed when you can ...

Page 218: ... copying is in progress the screen to select the method to cancel copying is displayed If you select Cancel all reservations you can cancel copying all scanned data If you select Cancel the last reservation you can cancel the last copying job If you set a document of too many pages to add the copying job Cannot add more copy jobs Please wait a while and redo the operation may appear on the LCD Sel...

Page 219: ...copying Setting Items Use the button to select a setting item and press the OK button to display the settings Use the button to specify the setting and press the OK button to finalize selection Note Depending on the copy menu some setting items cannot be selected This section describes the setting items in Copy The setting item which cannot be selected is displayed grayed out For more on the setti...

Page 220: ...selected the intensity is adjusted automatically according to the originals loaded on the platen glass Page size Select the page size of the loaded paper Type Media type Select the media type of the loaded paper Paper src Select a paper source Rear tray Cassette Auto where paper is loaded Note When Auto is selected paper is fed from the paper source where the paper that matches the paper settings ...

Page 221: ...Copying Four Pages onto Single Page 2 sidedPrintSetting Select whether to perform two sided copying Two Sided Copying 221 ...

Page 222: ...Scanning Scanning from Computer Windows Scanning from Computer AirPrint Scanning from Operation Panel Scanning Using Smartphone Tablet 222 ...

Page 223: ...rPrint Scanning According to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer 223 ...

Page 224: ...Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your scanner or printer 224 ...

Page 225: ...magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder For how to specify a folder see Settings Dialog A...

Page 226: ...Note To set the applications to integrate with see Settings Dialog 226 ...

Page 227: ...itish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Make sure scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility Lite 4 Click Auto Scanning starts Note To cancel...

Page 228: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 228 ...

Page 229: ...ility Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanning from the next time In the Settings dialog specify image processing settings such as slant correction set where to save the scanned images and more as needed When setting is compl...

Page 230: ...Scanning Tips Positioning Originals Scanning from Computer 230 ...

Page 231: ...g the item type and size does not appear When scanning by specifying the paper size align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos that have been cut to irregular shapes and items smaller than 1 2 inches 3 cm square cannot be cropped accurately when scanning Reflective disc labels may not be scanned as expected If scanned by detecting the item ty...

Page 232: ...lace up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model and search for Loading Originals Placing Documents ADF Auto Document Feeder Important Do not leave thick items on the platen when scanning from the ADF May result in paper...

Page 233: ...h of documents Insert the documents face up until a beep sounds To scan both sides of the documents place the documents face up Note When scanning duplex documents place the front sides facing up They will not be scanned correctly if placed the other way around 233 ...

Page 234: ...n Cannot Install MP Drivers Windows An Error Occurs Message Support Code Appears Frequently Asked Questions Examples of Problems Printer Does Not Work Power Does Not Come On Power Shuts Off By Itself LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printing Does Not Start Copying Printing Stops Cannot Print Using AirPrint Printing Is Slow No Ink Comes Out List of Support ...

Page 235: ...ectly Installation Cannot Install MP Drivers Windows Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating MP Drivers in Network Environment Windows Error or Message Appears An Error Occurs Message Support Code Appears Error Message Appears on PictBridge Wireless LAN Compliant Device List of Support Code for Error IJ Scan Utility Error Messages Windows IJ Scan U...

Page 236: ...not Be Used After Replacing Wireless Router or Changing Its Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wireless LAN Setup Connecting to Another Computer via LAN Changing from USB to LAN Connection Cannot Print or Connect LAN Se...

Page 237: ...Wireless Direct Cannot Print or Connect Printer Suddenly Cannot Be Used Cannot Access to Internet on Wireless LAN from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Unknown Administrator Password Set for Printer Unknown Checking Network Information Restoring to Factory Defaults Printing Network Settings Default Network Settings Changing Wireless LA...

Page 238: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 238 ...

Page 239: ...twork While performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wireless LAN 239 ...

Page 240: ...us Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s Wireless LAN Settings Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment Cannot Find Printer on Check P...

Page 241: ...printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on If the network devices are on turn th...

Page 242: ...r Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If above does not s...

Page 243: ... allow wireless communication Make sure the or icon is displayed on the LCD If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the printer If icon is displayed Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment 243 ...

Page 244: ...less communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth a...

Page 245: ... router or contact its manufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Connect the printer to the wireless router After connecting the prin...

Page 246: ... for another device To check the printer s IP address print out the network settings information or use the operation panel to display it Display on the LCD LAN settings Print the network settings Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Cannot Find Printer on Check Prin...

Page 247: ...g the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no message appears Cancel the setup and then set the security software to allow Canon software to access the network The file Setup exe or Setup64 exe in the win Driver DrvSetup folder on th...

Page 248: ...y and DHCP function Make sure the same radio channel is assigned to the wireless router and the printer To check the settings of the wireless router see the instruction manual supplied with the wireless router or contact the manufacturer After checking the wireless router settings click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instruc...

Page 249: ...lied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For Mac OS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cable from printer and computer and connect it again 2 Make sure no printer ...

Page 250: ...ing you that installation has not been completed appears click Abort on displayed screen and finish setup If the Connection failed screen appears 1 Click Next 2 Click Next on displayed screen 3 Click Back to Top on Select Printer screen 4 Click Exit on Start Setup screen and finish setup 3 Turn off printer 4 Restart computer 5 Make sure you have no application software running 6 Perform setup on w...

Page 251: ...e For Mac OS Perform setup from the web page Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Download it from the web page For Windows For Mac OS Check4 Make sure printer and wireless router network settings match Make sure the network settings of the printer e g wireless router name SSID network key etc are identical with those of the wireless router To c...

Page 252: ...all place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make ...

Page 253: ...is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between network environments check their settings Some programs use a firewall by default Check10 If printer is connected to an AirPort Base S...

Page 254: ...Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 254 ...

Page 255: ... necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web pages on your computer Make sure your computer is connected to the wireless router properly For more on checking computer settings or con...

Page 256: ... impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from i...

Page 257: ...ng any programs that switch between network environments check their settings Some programs use a firewall by default Check10 If printer is connected to an AirPort Base Station via LAN make sure you use alphanumeric characters for network identifier SSID Mac OS If the problem is not resolved redo setup For Windows Perform setup using the Setup CD ROM or from the web page For Mac OS Perform setup f...

Page 258: ...f the printer or print out the network setting information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check6 Make sure the printer is not placed too far away from the device Place the device and printer where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication ...

Page 259: ...led install them Windows Install the MP Drivers using the Setup CD ROM or install them from the Canon website Check3 Make sure wireless router does not restrict which computers can access it For more on connecting to and setting up your wireless router see the wireless router instruction manual or contact its manufacturer Note To check the MAC address or IP address of your computer see Checking Co...

Page 260: ...tility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For Mac OS Starting Up IJ Network Device Setup Utility Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Not...

Page 261: ... to 4 and authentication method must be the same for the wireless router the printer and your computer To communicate with a wireless router that uses automatically generated WEP keys you must set the printer to use the key generated by the wireless router entering it in hexadecimal format For Windows When the WEP Details screen appears after you click Search on the Network Settings Wireless LAN s...

Page 262: ...e Setup Utility For Windows Starting Up IJ Network Device Setup Utility For Mac OS Starting Up IJ Network Device Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate...

Page 263: ...to use and the authentication method must be the same for the printer the wireless router and the computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the compu...

Page 264: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 264 ...

Page 265: ...C address on the LCD System information Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start button and select Command Prompt In Windows 8 1 select Command Prompt from the Start screen If Command Prompt is not displayed on the Start screen ...

Page 266: ...X XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below appears Reply from XXX XXX XXX XXX bytes 32 time 10ms TTL 255 If Request timed out appears communication is not taking place For Mac OS 1 Start Network Utility as shown below Select Computer from Go menu of Finder double click Macintosh HD System Library CoreServ...

Page 267: ...herwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information or use the operation panel to display it Display on the LCD LAN settings Print the network settings Printing Network Settings 267 ...

Page 268: ...restoring it to the factory defaults redo setup using the Setup CD ROM or from the web page For Mac OS Initialization erases all network settings on the printer making printing or scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults redo setup from the web page Initialize the network setting using the printe...

Page 269: ...Printing Problems Printing Does Not Start No Ink Comes Out Paper Does Not Feed Properly No Paper Error Print Results Are Unsatisfactory 269 ...

Page 270: ...There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Download it from the web page For Windows For Mac OS Check3 Make sure paper settings match information set for rear tray or ...

Page 271: ...Print dialog box Note To make the printer the one selected by default select Set as Default Printer For Mac OS Make sure your printer s name is selected in Printer in the Print dialog Note To make the printer the one selected by default select the printer for Default printer Check6 Is print data extremely large Windows Click Print Options on Page Setup sheet of the printer driver Then set Preventi...

Page 272: ... properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly After performing the print head cleaning print the nozzle check pattern and examine the pattern If problem is not resolved after performing print head cleaning twice Perform print ...

Page 273: ...right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading postcards or envelopes consider the following If a postc...

Page 274: ...ter unplug it from the power supply then remove the foreign object Note If the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary Check8 If two or more sheets of paper feed from cassette at once clean inside of cassette Cleaning Cassette Pads 274 ...

Page 275: ...over and rear cover attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair 275 ...

Page 276: ...ter for Copying Check the settings using the operation panel Setting Items for Copying Copying a photo Check the settings using the operation panel Copying Photos Printing from a PictBridge Wireless LAN compliant device Check the settings on your PictBridge Wireless LAN compliant device PictBridge Wireless LAN Print Settings Check the settings using the operation panel PictBridge print settings Pr...

Page 277: ...Unclear Lines Are Misaligned Paper Is Smudged Printed Surface Is Scratched Cannot Complete Printing Vertical Line Next to Image Part of Page Is Not Printed Windows Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is Smudged Uneven or Streaked Colors 277 ...

Page 278: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 278 ...

Page 279: ...nt head deep cleaning turn off the printer and perform print head deep cleaning again 24 hours later If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge Check3 When a FINE cartridge runs out of ink replace it with a new one Check4 When using paper with one printable surface make sure paper is loaded with printable side facing u...

Page 280: ...e sure original is properly loaded on platen glass Loading Originals Check8 Is original loaded with side to be copied facing down on platen glass Check9 Did you copy a printout done by this printer If you use a printout done by this printer as the original print quality may be reduced depending on the condition of the original Print from the printer directly or reprint from the computer if you can...

Page 281: ...er and perform print head deep cleaning again 24 hours later If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge Check2 When a FINE cartridge runs out of ink replace it with a new one Check3 Is FINE cartridge installed properly If you do not close the ink cartridge locking cover correctly ink may not be ejected correctly Open t...

Page 282: ...y adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position For Mac OS Adjusting Print Head Position Check3 Increase print quality and try printing again Increasing the print quality using the printer driver may improve the pr...

Page 283: ...t curl before loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded on the rear tray for a long time may cause the paper to curl In this case load the paper with the other side facing up It may resolve the problem Other Paper If the paper corners curl more than 0 1 ...

Page 284: ...to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this setting Otherwise it will...

Page 285: ...ng Check6 Do not print outside recommended printing area If you print outside the recommended printing area of your paper ink may stain the lower edge of the paper Resize the document using application software Print Area Check7 Is platen glass dirty Clean the platen glass Cleaning the Platen Glass and Document Cover Check8 Is paper feed roller dirty Clean paper feed roller Cleaning the Paper Feed...

Page 286: ...re printer is turned on 2 Open printer driver setup window Opening Printer Driver s Setup Screen 3 Click Maintenance tab and Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and click OK 5 Check message and click OK For Mac OS Set the waiting time using Remote UI Changing the Printer Operation Mode 286 ...

Page 287: ...s Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded paper is larger t...

Page 288: ...Scanning Problems Mac OS Scanning Problems 288 ...

Page 289: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 289 ...

Page 290: ...nnection check the connection status and reconnect as needed Check 3 With USB connection connect the USB cable to a different USB port on the computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Restart the computer 290 ...

Page 291: ...lication software supports AirPrint Check 2 Select your scanner or printer on the application s menu Note The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application 291 ...

Page 292: ...Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB LCD Shows Wrong Language 292 ...

Page 293: ...wer plug is securely connected to printer and then turn it back on Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem contact your nearest Canon service center to request a repair 293 ...

Page 294: ...t Auto power off 8 Select Never 9 Select OK The setting to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool 1 Open Canon IJ Printer Assistant Tool Maintenance tab Description 2 ...

Page 295: ...rts Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Does the operating system of your computer support Hi Speed USB connection Install the latest update for your computer I...

Page 296: ...portant Connect the Type B terminal to the printer with the notched side facing RIGHT For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 296 ...

Page 297: ...Installation and Download Problems Cannot Install MP Drivers Windows Updating MP Drivers in Network Environment Windows 297 ...

Page 298: ...7 click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with the Setup CD ROM install them from the Canon website Note If the CD ROM icon does not appear try the following Remove the CD ROM from your computer and reinsert it Restart your computer If the icon st...

Page 299: ...tall the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the drivers 299 ...

Page 300: ...structions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with wireless LAN connection The printer is detected automatically in the network Make sure the printer was found and install the MP Drivers following the on screen instructions Note The network settings on the printer are not affected so the printer can be used on the n...

Page 301: ...Errors and Messages An Error Occurs Message Support Code Appears 301 ...

Page 302: ...pport Code and a message are displayed on the computer screen Windows When a Support Code and a message are displayed on the LCD A support code and action for the error appears on the LCD For details on how to resolve errors see List of Support Code for Error Note For details on how to resolve errors without Support Codes see Message Support Code Appears 302 ...

Page 303: ...kjet Printer Scanner Fax Extended Survey Program Screen Is Displayed Windows Inkjet Printer Scanner Fax Extended Survey Program Icon Appears Mac OS Message Appears on LCD Check the message and take an appropriate action Power was not turned off correctly the last time Press the button when turning power off The printer may have been unplugged while the power was still on Select OK on the LCD Note ...

Page 304: ... printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Check3 Make sure MP Drivers are installed correctly Uninstall the MP Drivers following the proce...

Page 305: ...d not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer driver could not be found Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD ROM or the Canon website Could not print Applicati...

Page 306: ...ear at the time of the next survey To send the information automatically see Changing confirmation screen setting If you do not agree to participate in survey program Click Do not agree The confirmation screen closes and the survey is skipped The confirmation screen will reappear one month later To uninstall Inkjet Printer Scanner Fax Extended Survey Program To uninstall the Inkjet Printer Scanner...

Page 307: ...time of the next survey If you select No the information will be sent automatically Note If you select Uninstall the Inkjet Printer Scanner Fax Extended Survey Program is uninstalled Follow the on screen instructions Inkjet Printer Scanner Fax Extended Survey Program Icon Appears Mac OS If the Inkjet Printer Scanner Fax Extended Survey Program is installed the printer and application software usag...

Page 308: ...the Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time of the next survey If you do not agree to participate in survey program Click Do not agree The confirmation screen closes and the survey is skipped The confirmation screen will reappear one month later To stop sending the information Click Turn off This stops the Inkjet Printer Scanner Fax Extended Surv...

Page 309: ...on Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Program icon Do not display the confirmation screen when information is sent If the check box is selected the information will be sent automatically If the check box is not selected Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time ...

Page 310: ...Appears on LCD and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1240 1270 1300 1303 1304 1309 1310 1313 1401 1403 1430 1485 1486 1487 1682 1684 1686 1687 1688 1702 1703 1704 1705 1712 1713 1714 1715 1871 1874 1890 2000 to 2ZZZ 2110 2113 2114 2120 2123 2504 2700 2900 2901 3000 to 3ZZZ 3402 3403 3405 3407 3408 3410 3411 3412 3413 3438 3439 3440 3441 3442 3443 3444 3445 3446 3447 3449 4000 to 4ZZZ 410...

Page 311: ...6801 6900 6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 A000 to ZZZZ B202 B203 B204 B205 C000 For paper jam support codes see also List of Support Code for Error Paper Jams 311 ...

Page 312: ...u cannot see the jammed paper at the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pulled in the printed paper 1313 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed insid...

Page 313: ...g and you need to turn off the printer to remove it press the Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer If you cannot pull the paper out from the paper output slot or from the rear tray try to pull the p...

Page 314: ... loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service center to request a repair 314 ...

Page 315: ... paper is jammed at the feeder of the cassette Pull out the cassette and then remove the paper slowly with both hands If none of the above is applied see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper 2 Load paper in cassette properly When you load A4 or Letter sized paper in the cassette make sure you have extended it Loading Paper in the Cassette 2 Perform pr...

Page 316: ... the paper is jammed at the feeder of the cassette Pull out the cassette and then remove the paper slowly with both hands If none of the above is applied see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper 2 Load paper in cassette properly When you load A4 or Letter sized paper in the cassette make sure you have extended it Loading Paper in the Cassette 2 Perfor...

Page 317: ... printer pulled in the printed paper try to remove the paper from the following locations Paper output slot 1300 Inside of the printer Paper Is Jammed inside Printer If the measures above do not solve the problem see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper 317 ...

Page 318: ... you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch white belt A If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under FINE cartridge holder If the jammed paper is under the FINE cartridge holder move the FINE cartridge holder to the far right or left whichever ma...

Page 319: ...ammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 6 Make sure all jammed paper is removed 319 ...

Page 320: ...nit cover All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on the LCD or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If...

Page 321: ... you need to turn off the printer to remove it press the Stop button to stop the printing before you turn off the printer 1 Rotate printer so that rear side of printer faces toward you 2 Open rear tray cover and then pull up paper support 3 Detach rear cover Pull out the rear cover 321 ...

Page 322: ...he inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 322 ...

Page 323: ...Note Do not touch the inner parts of the printer 3 Make sure all jammed paper is removed 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the transport unit cover 323 ...

Page 324: ...s of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely If the measures above do not solve the problem contact your nearest Canon service center to request a repair 324 ...

Page 325: ...paper in the rear tray Set paper information for the paper in the rear tray After carrying out the above measures select OK on the LCD Important Be sure to close the feed slot cover after loading paper in the rear tray If the feed slot cover is open paper cannot be fed Note After loading paper in the rear tray the screen for setting rear tray paper information appears Set paper information for the...

Page 326: ... load paper in the cassette Set paper information for the paper in the cassette After carrying out the above measures select OK on the LCD Note Once the cassette is inserted the screen for setting cassette paper information appears Set paper information for the paper in the cassette The loadable paper differs depending on the paper source The loadable paper in the cassette is A4 Letter A5 or B5 si...

Page 327: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are replacing a FINE cartridge 327 ...

Page 328: ... Cause FINE cartridge is not installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 328 ...

Page 329: ...Do Remove the FINE cartridge and reinstall it If the error is not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one If this still does not solve the problem contact your nearest Canon service center to request a repair 329 ...

Page 330: ...rtridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press the printer s Stop button 330 ...

Page 331: ...ause FINE cartridge cannot be recognized What to Do Replace the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 331 ...

Page 332: ... detected If you want to continue printing without this function press the printer s Stop button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition 332 ...

Page 333: ...scanning unit cover to open the ink cartridge locking cover and then remove the FINE cartridge Then install the FINE cartridges again Press down the ink cartridge locking cover until it clicks into place After you install the FINE cartridge close the scanning unit cover 333 ...

Page 334: ...he printer s Stop button for at least 5 seconds with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining ink level will be disabled Replace the empty ink cartridge immediately after the printing The resulting print quality is not satisfactory if printing is continued under the ink out condition 334 ...

Page 335: ...canning unit cover and make sure the protective material and tape have been removed from the FINE cartridge holder If the protective material or tape is still there remove it and close the scanning unit cover If this does not solve the problem contact your nearest Canon service center to request a repair 335 ...

Page 336: ...ng make the copy paper settings to match cassette paper information set on the printer See below for details on cassette paper information set on the printer Paper Settings If the print or copy paper settings do not match cassette paper information set on the printer as shown below a message appears on the LCD Print settings specified on the printer driver Paper size A5 Media type Plain paper Cass...

Page 337: ...the paper the screen for setting cassette paper information appears Set paper information for the paper in the cassette Note If you do not know what paper information to set press the Back button The previous screen appears showing the paper size and media type Check the paper settings and set them as cassette paper information See below for the correct correspondence between paper settings made o...

Page 338: ...n printing or copying using the operation panel of the printer Feed settings To change the message view setting when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode Mac OS 338 ...

Page 339: ...ure the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For print head alignment load A4 or Letter sized plain paper Make sure the print head nozzle is not clogged Check the print head condition by printing the nozzle check pattern After checking the above start over auto print head alignment from the beginning If the error is still not resolved ...

Page 340: ... pattern 1 Load print head alignment sheet on platen glass Place the printed side down and align the mark in the bottom right corner of the sheet with the alignment mark 2 Slowly close document cover and select OK on LCD The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 340 ...

Page 341: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 341 ...

Page 342: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 342 ...

Page 343: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 343 ...

Page 344: ...led Open the scanning unit cover and press down the ink cartridge locking cover to make sure the FINE cartridges are properly installed Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to FINE cartridge holder motion be careful not to touch white belt A If you soil or scratch this part by...

Page 345: ...error has occurred What to Do Turn off printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 345 ...

Page 346: ...se Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 346 ...

Page 347: ... remove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 347 ...

Page 348: ...led Open the scanning unit cover and press down the ink cartridge locking cover to make sure the FINE cartridges are properly installed Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to FINE cartridge holder motion be careful not to touch white belt A If you soil or scratch this part by...

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