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Canon PIXMA TS5055 Online Manual Download Page 392

ScanGear (Scanner Driver) Does Not Start

Check 1

 Make sure MP Drivers is installed.

If not installed, install MP Drivers from the Setup CD-ROM or our website.

Check 2

 Select your scanner or printer on the application's menu.

Important

• If your scanner or printer name is displayed multiple times, select the one that does not include WIA.

Note

• The operation may differ depending on the application.
• Use the WIA driver when scanning from a WIA-compliant application.

Scanning with WIA Driver

Check 3

 Make sure that the application supports TWAIN.

You cannot start ScanGear (scanner driver) from applications not supporting TWAIN.

Check 4

 Scan and save images with IJ Scan Utility and open the files in your

application.

392

Summary of Contents for PIXMA TS5055

Page 1: ...TS5000 series Online Manual Overview Printing Copying Scanning Frequently Asked Questions English...

Page 2: ...Use 47 Supported Originals 50 How to Detach Attach the Document Cover 51 Inserting the Memory Card 53 Before Inserting the Memory Card 54 Inserting the Memory Card 56 Removing the Memory Card 58 Repl...

Page 3: ...er On and Off 115 Checking the Power Plug Power Cord 117 Unplugging the Printer 118 LCD and Operation Panel 119 Changing Settings 121 Changing Printer Settings from Your Computer Windows 122 Changing...

Page 4: ...Copying 161 Specifications 162 Information about Paper 166 Supported Media Types 167 Paper Load Limit 169 Unsupported Media Types 171 Handling Paper 172 Printing from Computer 173 Printing from Appli...

Page 5: ...sing Printer with Wireless Direct 247 Printing Photo Data 252 Printing Photographs Saved on Memory Card 253 Setting Items for Photo Printing Using Operation Panel 258 Paper Settings 261 Making Copies...

Page 6: ...g PC Network Connection 347 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s Wireless LAN Settings 348 Cannot Find Printer on Check Printer Set...

Page 7: ...ning Problems Windows 389 Scanning Problems 390 Scanner Does Not Work 391 ScanGear Scanner Driver Does Not Start 392 Mechanical Problems 393 Power Does Not Come On 394 Power Shuts Off By Itself 395 US...

Page 8: ...1600 426 1660 427 1688 428 1689 429 1700 430 1890 431 2900 432 2901 433 4103 434 5011 435 5012 436 5100 437 5200 438 5B00 439 6000 440 C000 441...

Page 9: ...e must be observed for safe operation Important Instructions including important information To avoid damage and injury or improper use of the product be sure to read these indications Note Instructio...

Page 10: ...other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2004 Apple Computer Inc All rights reserved Redistribution and use in source and bin...

Page 11: ...ided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaboration...

Page 12: ...y of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE t...

Page 13: ...or any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright noti...

Page 14: ...Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions...

Page 15: ...ACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice B...

Page 16: ...WEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POS...

Page 17: ...or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this softwar...

Page 18: ...tribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright no...

Page 19: ...Basic Operation Printing Photos from a Computer Copying Printing Photos 19...

Page 20: ...cribes how to print photos with My Image Garden 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 A...

Page 21: ...ly After closing the feed slot cover the paper information registration screen for the rear tray is displayed on the LCD 6 Select the size and type of the loaded paper in the rear tray at Page size an...

Page 22: ...If the operation panel is close the printer does not start printing 8 Click the My Image Garden icon H in Quick Menu The Guide Menu screen is displayed Note The number and types of icons displayed var...

Page 23: ...For Windows To select two or more photos at a time click photos while pressing the Ctrl key For Mac OS To select two or more photos at a time click photos while pressing the command key 12 Click Prin...

Page 24: ...irmation message appears then click Print Note My Image Garden lets you use images on your computer such as photos taken with a digital camera in a number of ways For Windows My Image Garden Guide For...

Page 25: ...d originals and copy them to plain paper 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 Align th...

Page 26: ...ly After closing the feed slot cover the paper information registration screen for the rear tray is displayed on the LCD 6 Select the size and type of the loaded paper in the rear tray at Page size an...

Page 27: ...operation panel before printing If the operation panel is close the printer does not start printing 8 Press the HOME button H 9 Select Copy I 10 Select Standard copy 11 Open the document cover J 12 Lo...

Page 28: ...ent cover 14 Confirm the paper settings then press the Start button L Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy f...

Page 29: ...how to print photos on a memory card 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 Align the p...

Page 30: ...the paper information registration screen for the rear tray is displayed on the LCD 6 Select the size and type of the loaded paper in the rear tray at Page size and Type and then select Register 7 Op...

Page 31: ...ot start printing 8 Insert the memory card The figure below shows the SD SDHC memory card as an example Note For details on inserting memory cards other than SD SDHC see below Inserting the Memory Car...

Page 32: ...Important Do not remove the memory card during printing Data on the memory card may be damaged Note Your printer is equipped with many other convenient photo print features Printing Photo Data 32...

Page 33: ...Handling Paper Originals Ink Tanks Memory Card etc Loading Paper Loading Originals Inserting the Memory Card Replacing Ink Tanks 33...

Page 34: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 34...

Page 35: ...r WOP111 Canon Oc Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatt...

Page 36: ...open them and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING UP 4 Slide the paper guides to align them with both sides of the paper stack Do not slide the paper guides too h...

Page 37: ...g paper in the landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 5 Close the feed slot cover H gently Important If the feed slot cover is...

Page 38: ...he LCD 6 Select the size and type of the loaded paper in the rear tray at Page size and Type and then select Register 7 Open the operation panel I and then pull out the paper output tray J Be sure to...

Page 39: ...Note When printing select the size and type of the loaded paper on the print settings screen of the operation panel or printer driver 39...

Page 40: ...Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the oppos...

Page 41: ...DE FACING UP Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up Up to 10 envelopes can be loaded at once 4 Slide the paper guides D to align th...

Page 42: ...Note Do not load envelopes higher than the load limit mark E 5 Close the feed slot cover F gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 42...

Page 43: ...and then select Register 7 Open the operation panel G and then pull out the paper output tray H Be sure to open the operation panel before printing If the operation panel is close the printer does not...

Page 44: ...Loading Originals Loading Originals on the Platen Glass Loading Based on Use Supported Originals How to Detach Attach the Document Cover 44...

Page 45: ...observe the following when loading the original on the platen glass Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the...

Page 46: ...Important After loading the original on the platen glass be sure to close the document cover before starting to copy or scan 46...

Page 47: ...select Document or Photo for Doc type and specify a standard size A4 Letter etc for Scan size to scan originals With a software application on a computer scan text documents magazines or newspapers s...

Page 48: ...ng Two or More Originals on the platen glass Scan two or more printed photos in Photo copy In Scan select Auto scan for Doc type to scan two or more printed photos postcards or business cards select P...

Page 49: ...sates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 inches 180 mm or more cannot be corrected Non rectangular or irregular shaped photos...

Page 50: ...rinted photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 inches 216 x 297 mm Note When loading a thick original such as a book on the platen glass you can load it b...

Page 51: ...ng the document cover Hold up the document cover vertically and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of the do...

Page 52: ...52...

Page 53: ...Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card 53...

Page 54: ...3 compliant The memory card may not be compatible with the printer if it is formatted on a computer Memory Cards that Do Not Require a Card Adapter SD Secure Digital memory card SDHC memory card Memor...

Page 55: ...rinter accepts images scanned and saved with the printer when Doc type is set to Photo and Format is set to JPEG file extension jpg Note This device incorporates exFAT technology licensed from Microso...

Page 56: ...table from PC Setting Up Card Slot as Memory Card Drive of Computer When you use a computer to edit or enhance photos saved on a memory card be sure to print them from the computer If you use the oper...

Page 57: ...into the slot any further This can damage the printer or the memory card Make sure that the memory card is correctly oriented before inserting it into the card slot If you force the memory card into t...

Page 58: ...r 1 Make sure that the Access lamp is lit and remove the memory card Hold the part of the memory card that is protruding and remove it straightforward from the printer Important Do not remove the memo...

Page 59: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the LCD Checking the Ink Status with the Ink Lamps 59...

Page 60: ...need to replace an ink tank follow the procedure below 1 Make sure that the power is turned on 2 Open the scanning unit cover The print head holder moves to the replacement position Caution Do not ho...

Page 61: ...he same time Be sure to replace ink tanks one by one when replacing two or more ink tanks For details on ink lamp flashing speed see Checking the Ink Status with the Ink Lamps 4 Take a new ink tank ou...

Page 62: ...ink tank with the Y shape air hole D blocked ink may splash Do not touch the inside of the orange protective cap E or the open ink port F The ink may stain your hands if you touch them Do not reattach...

Page 63: ...g position Be sure to install the ink tank in the correct position according to the label on the print head holder You cannot print unless all the ink tanks are installed Be sure to install all the in...

Page 64: ...moved Use a new ink tank for replacement Installing a used ink tank may cause the nozzles to clog Furthermore with such an ink tank the printer will not be able to inform you when to replace the ink t...

Page 65: ...uality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels Selecting Ink number displays the Ink number screen for checking ink numbe...

Page 66: ...vals Repeats The ink is running low Prepare a new ink tank The resulting print quality may not be satisfactory if printing is continued under this condition Flashing fast at around 1 second intervals...

Page 67: ...tom of the ink tank then press on the top of the ink tank until the ink tank clicks into place If the ink lamp is still off after reinstalling the ink tank there has been an error and the printer cann...

Page 68: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer Mac OS Cleaning 68...

Page 69: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 69...

Page 70: ...that the lamp on the ink tank is lit If the lamp is flashing or off take appropriate action Checking the Ink Status with the Ink Lamps Increasing the print quality setting in the printer driver may im...

Page 71: ...ad deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For Mac OS Cleaning the Print Heads Note When you have performed the procedure until step 4 a...

Page 72: ...For Mac OS Adjusting Print Head Position 72...

Page 73: ...oad a sheet of A4 or Letter sized plain paper After closing the feed slot cover the paper information registration screen is displayed on the LCD Select A4 or Letter for Page size and Plain paper for...

Page 74: ...The confirmation screen will appear 7 Select Yes The nozzle check pattern will be printed and two pattern confirmation screens will appear on the LCD 8 Examine the nozzle check pattern 74...

Page 75: ...zontal white streaks B Lines are missing Horizontal white streaks are present E Number of sheets printed so far 2 Select the pattern that is closer to the printed nozzle check pattern on the confirmat...

Page 76: ...ng the print head Cleaning the Print Head If the pattern D or any color in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on...

Page 77: ...ower is turned on 2 Load a sheet of A4 or Letter sized plain paper After closing the feed slot cover the paper information registration screen is displayed on the LCD Select A4 or Letter for Page size...

Page 78: ...until the printer completes the cleaning of the print head This takes about 1 minute The pattern print confirmation screen will appear 8 Select Yes The nozzle check pattern will be printed 9 Examine...

Page 79: ...ed on 2 Load a sheet of A4 or Letter sized plain paper After closing the feed slot cover the paper information registration screen is displayed on the LCD Select A4 or Letter for Page size and Plain p...

Page 80: ...onfirmation screen will appear 8 Select Yes The nozzle check pattern will be printed 9 When the completion message appears select OK 10 Examine the nozzle check pattern If a particular color is not pr...

Page 81: ...sides 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter sized plain paper After closing the feed slot cover the paper information registration screen is displayed on the LCD Selec...

Page 82: ...ot touch any printed part on the print head alignment sheet If the sheet is stained or wrinkled it may not be scanned properly 8 When the message Did the patterns print correctly appears confirm that...

Page 83: ...e print head position is complete If the error message appears on the LCD select OK to release the error then take appropriate action An Error Occurs 11 When the completion message appears select OK R...

Page 84: ...Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 84...

Page 85: ...lect Setup on the HOME screen LCD and Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller cleaning The confirmation screen will ap...

Page 86: ...er starts cleaning The cleaning will be complete when the paper is ejected 11 When the completion message appears select OK If the problem is not resolved after cleaning the paper feed roller contact...

Page 87: ...Make sure that the power is turned on 2 Open the operation panel then pull out the paper output tray 3 Select Setup on the HOME screen LCD and Operation Panel The setup menu screen will appear 4 Sele...

Page 88: ...folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 13 When the completion message appears select OK Note When performing Bottom Plate Cleaning again be...

Page 89: ...89...

Page 90: ...ing Settings from Operation Panel Changing Printer s Setting Using Web Browser Network Connection Network Connection Tips Network Settings IJ Network Device Setup Utility Windows IJ Network Device Set...

Page 91: ...Transporting Your Printer Legal Restrictions on Scanning Copying Specifications 91...

Page 92: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 92...

Page 93: ...g of the printer causes injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers o...

Page 94: ...rient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connec...

Page 95: ...e distance de 20 cm ou plus entre le dispositif rayonnant et le corps l exception des extr mit s mains poignets pieds et chevilles Environmental Information Reducing your environmental impact Power Co...

Page 96: ...d Elektronik Altger te 2012 19 EU und nationalen Gesetzen nicht ber den Hausm ll entsorgt werden darf Dieses Produkt muss bei einer daf r vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch...

Page 97: ...el voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie ove...

Page 98: ...de deixalles dom stiques de la vostra localitat Per a m s informaci sobre la devoluci i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda...

Page 99: ...utos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bortskaffes sammen med dagrenovation jf...

Page 100: ...eva direktiivi SER direktiivi 2012 19 EU sek kansallinen lains d nt kielt v t tuotteen h vitt misen talousj tteen mukana Tuote on viet v asianmukaiseen ker yspisteeseen esimerkiksi kodinkoneliikkeesee...

Page 101: ...n l tky Va e spolupr ce na spr vn likvidaci tohoto v robku sou asn napom e efektivn mu vyu v n p rodn ch zdroj Dal informace o m stech sb ru va eho odpadn ho za zen k recyklaci v m sd l m stn ad va o...

Page 102: ...pre t ty Eur pskej nie a EHP N rsko Island a Lichten tajnsko Tento symbol znamen e pod a Smernice 2012 19 E o odpade z elektrick ch a elektronick ch zariaden OEEZ a pod a platnej legislat vy Slovenske...

Page 103: ...ei sazinieties ar viet jo pa vald bu atkritumu sav k anas atbild go dienestu pilnvarotu EEIA strukt ru vai sadz ves atkritumu apsaimnieko anas iest di Lai sa emtu pla ku inform ciju par elektrisko un...

Page 104: ...pean i EEA Norvegia Islanda i Liechtenstein Acest simbol indic faptul c acest produs nu trebuie aruncat o dat cu reziduurile menajere n conformitate cu Directiva DEEE Directiva privind de eurile de ec...

Page 105: ...kom uredu komunalnoj slu bi odobrenom WEEE programu ili slu bi za odlaganje ku nog otpada Ostale informacije o vra anju i recikliranju WEEE proizvoda potra ite na www canon europe com weee Korisnici u...

Page 106: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel 106...

Page 107: ...Main Components Front View Rear View Inside View Operation Panel 107...

Page 108: ...support Extend to load paper in the rear tray 5 rear tray cover Open to load paper in the rear tray 6 rear tray Load paper here Two or more sheets of the same size and type of paper can be loaded at t...

Page 109: ...Inserting the Memory Card 10 card slot Insert a memory card Before Inserting the Memory Card 11 platen glass Load an original here 109...

Page 110: ...supplied power cord 2 USB port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing...

Page 111: ...emove jammed paper inside the printer 2 ink lamps Lights or flashes to indicate the ink tank status Checking the Ink Status with the Ink Lamps 3 print head holder The print head is pre installed Note...

Page 112: ...E button Used to display the HOME screen LCD and Operation Panel 3 LCD Displays messages menu items and the operational status 4 Stop button Cancels operation when print copy or scan job is in progres...

Page 113: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 113...

Page 114: ...nter is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the...

Page 115: ...is displayed on the LCD see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network Thi...

Page 116: ...Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the pr...

Page 117: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 118: ...OWER lamp is off Unplugging the power cord while the POWER lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the pri...

Page 119: ...ious screen press the Back button C Operations on the Home Screen Display the menu screen or the settings screen from the Home screen D Basic menu Select to copy or scan using the operation panel Afte...

Page 120: ...eless router Signal strength 50 or less The problem such as the printer cannot print may occur Place the printer near the wireless router Wireless LAN is enabled but the printer is not connected to th...

Page 121: ...ing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel Changing Printer s Setting Using Web Browse...

Page 122: ...Changing Printer Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Managing the Printer Power Changing the Printer Operation Mode 122...

Page 123: ...a being cut off The procedure for changing the print options is as follows 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens Note Wh...

Page 124: ...a printing profile is as follows Registering a Printing Profile 1 Open the printer driver setup window 2 Set the necessary items From Commonly Used Settings on the Quick Setup tab select the printing...

Page 125: ...er version the print settings that are already registered will be deleted from Commonly Used Settings Registered print settings cannot be saved and preserved If a profile is deleted register the print...

Page 126: ...ction automatically turns off the printer when there are no operations from the printer driver or the printer for a specified period of time 1 Open the printer driver setup window 2 Make sure that the...

Page 127: ...want to disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power O...

Page 128: ...ad Alignment function on the Maintenance tab is set to automatic head alignment but you can change it to manual head alignment If the printing results of automatic print head alignment are not satisfa...

Page 129: ...he slider to the right increases the pause time and moving the slider to the left decreases the time If the paper gets stained because the next page is ejected before the ink on the printed page dries...

Page 130: ...rom Operation Panel Setting Items on Operation Panel Print settings LAN settings Device user settings PictBridge print settings Language selection Firmware update Feed settings Reset setting Web servi...

Page 131: ...Extended copy amount as an example 1 Make sure printer is turned on 2 Select Setup on the HOME screen LCD and Operation Panel 3 Select Settings 4 Select Device settings The Device settings screen is...

Page 132: ...For more on setting items on the operation panel Setting Items on Operation Panel 132...

Page 133: ...user settings Web service setup Language selection ECO settings Quiet setting Items for Paper Printing Print settings Feed settings PictBridge print settings Items for Maintenance Management System i...

Page 134: ...lve the problem Auto photo fix setting When ON is selected you can select whether to print photos using the Exif information recorded in the image files in the following cases Auto photo fix is select...

Page 135: ...ss LAN using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup Advanced setup Select when you perform settings for...

Page 136: ...XXXX XXXXXXXXXXXXX up to 52 characters Root cert thumbprint SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Root cert thumbprint SHA 256 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXX...

Page 137: ...t gateway XXX XXX XXX XXX 12 characters IPv6 address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 32 characters MAC address of wireless LAN XX XX XX XX XX XX 12 characters Printer name XXXXXXXXXXXXXXX up t...

Page 138: ...rinting data faster WSD scan from this device Selecting Enable allows you to transfer the scanned data to the computer using WSD Timeout setting Specifies the timeout length Bonjour settings Setting i...

Page 139: ...AN compliant device Enable disable communication Selecting Enable allows you to print from a PictBridge Wireless LAN compliant device Timeout setting Specifies the timeout length IPsec settings Select...

Page 140: ...g is returned to Not writable from PC when you turn on the machine next time When Writable from USB PC is selected the auto power off setting is inactive For more on the auto power off setting ECO set...

Page 141: ...settings Document removal reminder Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen glass after scanning Important Depending on t...

Page 142: ...Language selection Changes the language for the messages and menus on the LCD 142...

Page 143: ...ote If the firmware update is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the L...

Page 144: ...ify by the printer driver or on the LCD For Windows Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size For Mac OS Paper Set...

Page 145: ...sending setting only Sets only the device information sending settings back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified...

Page 146: ...nformation on Setup Current version Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number MAC address of wir...

Page 147: ...3 Select Settings 4 Select ECO 5 Check on screen instructions and select Next 6 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is ma...

Page 148: ...Network Connection Network Connection Tips 148...

Page 149: ...ion Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connec...

Page 150: ...e Bonjour Enable Service name Canon TS5000 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable XX represents alphanumeric characters Default value depen...

Page 151: ...gits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 3 ZZZZZ...

Page 152: ...OS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the p...

Page 153: ...puter to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or follow the instructions on the Canon website For Mac OS To connect an additiona...

Page 154: ...sage and select Yes 5 Select Print details 6 Select Yes The printer starts printing network settings information The printed network settings information is as follows Some setting values are not disp...

Page 155: ...XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length1 Stateless prefix length 1 XXX Stateless Address2 Stateless address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length2 Stateless prefix...

Page 156: ...ult gateway XXX XXX XXX XXX TCP IPv6 TCP IPv6 Enable Disable Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Link Local Prefix Length Link local prefix length XXX IPsec I...

Page 157: ...mary server address XXX XXX XXX XXX Secondary Server Secondary server address XXX XXX XXX XXX Proxy Server Proxy server setting Enable Disable Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX Proxy Po...

Page 158: ...Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Make sure printer is turned on If the HOME screen is not displayed press the HOME button 2 Select Networ...

Page 159: ...Results Ink Tips Printing Tips Check Paper Settings Before Printing Canceling Print Jobs Printer Handling Precautions Set Rear Tray Paper Information After Loading Paper Keeping Print Quality High Tra...

Page 160: ...ling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Confirm that the POWE...

Page 161: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 162: ...m Printable area Borderless printing Top Bottom Left Right margin 0 00 inch 0 0 mm Standard printing Top margin 0 12 inch 3 0 mm Bottom margin 0 20 inch 5 0 mm Left margin Letter Legal 0 26 inch 6 4 m...

Page 163: ...ns Auto intensity AE copy Reduction Enlargement 25 400 1 unit Scan Specifications Scanner driver Windows TWAIN 1 9 Specification WIA Mac OS ICA Maximum scanning size A4 Letter 8 5 x 11 7 216 x 297 mm...

Page 164: ...those given here Windows Operating System Windows 10 Windows 8 1 Windows 8 Windows 7 SP1 Windows Vista SP2 Windows 8 1 includes Windows 8 1 Update Hard Disk Space 3 1 GB Note For bundled software ins...

Page 165: ...uired to install Easy WebPrint EX Windows Some functions may not be available with Windows Media Center Windows NET Framework 4 5 2 or 4 6 must be installed to use the Windows software Windows The TWA...

Page 166: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 166...

Page 167: ...Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 701 Photo Paper Plus Glossy I...

Page 168: ...aki Hagaki 2 8 x10 20x25cm Square 5 x5 127x127mm Envelope Com 10 Envelope DL Nagagata 3 Nagagata 4 Yougata 4 Yougata 6 Special sizes Special page sizes must be within the following limits Minimum size...

Page 169: ...Photo Paper Everyday Use GP 501 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Glossy GP 701 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Plus Glossy II PP 201 2 A4 L...

Page 170: ...ng at maximum capacity may not be possible with some types of paper or under very high or low temperature or humidity In this case load half the amount of paper or less 2 Feeding from a loaded stack o...

Page 171: ...105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Env...

Page 172: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 173: ...from Application Software Windows Printer Driver Printing from Application Software Mac OS Printer Driver Printing Using Canon Application Software Printing Using a Web Service Printing from an AirPri...

Page 174: ...n Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Upd...

Page 175: ...printer driver s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings...

Page 176: ...nter will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in...

Page 177: ...er setup window 2 On Quick Setup tab click Printer Media Information The Printer Media Information dialog box appears 3 Select Paper Source From Paper Source check the setting or select a new paper so...

Page 178: ...Plus Glossy II Photo Paper Pro Platinum PT 101 Photo Paper Pro Platinum Pro Platinum Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus...

Page 179: ...er Size in the printer driver Paper information registered on the printer Letter 8 5 x11 22x28cm Letter Legal 8 5 x14 22x36cm Legal A5 A5 A4 A4 B5 B5 4 x6 10x15cm KG 4 x6 10x15 5 x7 13x18cm 2L 5 x7 13...

Page 180: ...entation Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Tiling Poster Printing Duplex Printing Setting Up Envelope Printing Printing o...

Page 181: ...b 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check R...

Page 182: ...ify the number of copies to be printed 3 Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to...

Page 183: ...are and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavail...

Page 184: ...as a photo without providing any margin around it set borderless printing The procedure for performing borderless printing is as follows You can also set borderless printing in Additional Features on...

Page 185: ...ttings and the Stamp Background Stamp button on the Page Setup tab appear grayed out and are unavailable When Envelope High Resolution Paper or T Shirt Transfers is selected from the Media Type list o...

Page 186: ...ected margin may be produced on the print depending on the size of the paper Note When the Amount of Extension slider is set to the leftmost position image data will be printed in the full size If you...

Page 187: ...Page Setup tab 3 Select the paper size of the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Sel...

Page 188: ...e of the printer driver 5 Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the sc...

Page 189: ...Note Selecting Scaled changes the printable area of the document 189...

Page 190: ...ct Page Layout from the Page Layout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select th...

Page 191: ...o change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Page...

Page 192: ...he procedure for performing tiling poster printing is as follows Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page L...

Page 193: ...erating environments are used Print Cut Paste lines in margins To leave out cut lines uncheck this check box Print page range Specifies the printing range Select All under normal circumstances To repr...

Page 194: ...isplayed Note Click the deleted pages to display them again Right click the settings preview to select Print all pages or Delete all pages 2 Complete the setup After completing the page selection clic...

Page 195: ...uplex Printing Manual check box on the Page Setup tab 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled The best Stapl...

Page 196: ...n click Start Printing to print the opposite side Important When a media type other than Plain Paper is selected from Media Type on the Main tab Duplex Printing Manual appears grayed out and is unavai...

Page 197: ...g box is displayed select Envelope Com 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 and then click OK 5 Set the orientation To print the addressee horizontally select Landscape for Orie...

Page 198: ...lay Guide Message of the Option menu to enable the setting Note If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instructi...

Page 199: ...nter driver click Printer Media Information from the Quick Setup tab and specify the settings in the dialog box that appears For details about the paper information to be registered to the printer dri...

Page 200: ...isplayed select Do not show this message again if you do not want any guide messages to be displayed To display guide messages again open the Maintenance tab and click View Printer Status to start the...

Page 201: ...he Main tab select Custom for Print Quality and click Set The Custom dialog box opens 3 Setting the print quality level Drag the slider bar to select the print quality level and click OK 4 Complete th...

Page 202: ...Related Topics Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast 202...

Page 203: ...river Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking the Ink Status from Your Computer Canon IJ Preview Deleting the Undesired Print Job Instructions fo...

Page 204: ...rinting Important Note that if you want to use the XPS printer driver the normal printer driver must also be installed Installing the Printer Driver To install the normal printer driver install the dr...

Page 205: ...setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 To open the setup screen If you are using Wind...

Page 206: ...inter driver setup window 2 Launching the Canon IJ Status Monitor On the Maintenance tab click View Printer Status The Canon IJ Status Monitor opens and displays an image of the ink status 3 Display E...

Page 207: ...he Page Setup tab Print a pattern for color adjustment on the Color Adjustment tab in the Manual Color Adjustment dialog box Since the resolution in the preview display differs from the printing resol...

Page 208: ...click OK to close the window 4 Without starting printing close the Print dialog box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap...

Page 209: ...Printer Driver Description Quick Setup tab Description Main tab Description Page Setup tab Description Maintenance tab Description Canon IJ Preview Description Canon IJ Status Monitor Screen 209...

Page 210: ...s either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set...

Page 211: ...ng profile Note Printing profiles that are registered in the initial settings cannot be deleted Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You...

Page 212: ...the value in Amount of Extension Grayscale Printing This function converts the data to monochrome data when printing your document Draft This setting is appropriate for test printing Rotate 180 degre...

Page 213: ...appropriate for the purpose To set the print quality level individually click the Main tab and for Print Quality select Custom The Set becomes enabled Click Set to open the Custom dialog box and then...

Page 214: ...uick Setup tab Options Opens the Save Commonly Used Settings dialog box Changes the details of printing profile to be saved Save Commonly Used Settings dialog box Select the icons of the printing prof...

Page 215: ...fies the Width and the Height of the custom paper Measurement is shown according to the units specified in Units Printer Media Information dialog box This dialog box allows you to check the printer se...

Page 216: ...ance Using Sample Patterns Printer Driver Adjusting Brightness Adjusting Intensity Adjusting Contrast Adjusting Intensity Contrast Using Sample Patterns Printer Driver Registering a Frequently Used Pr...

Page 217: ...pe that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Rear Tray...

Page 218: ...olor Adjustment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the Manual Color Adjustment dialog box to set the profile Gra...

Page 219: ...ght makes a color stronger and moving the slider to the left makes a color weaker You can also directly enter a value linked to the slider Enter a value in the range from 50 to 50 This adjustment chan...

Page 220: ...s a pattern that allows you to check the cyan magenta yellow balance Important When Grayscale Printing is checked on the Main tab Cyan Magenta Yellow appear grayed out and are unavailable Intensity Co...

Page 221: ...nting is checked on the Main tab Color Correction appears grayed out and is unavailable Driver Matching With Canon Digital Photo Color you can print sRGB data with color tints that most people prefer...

Page 222: ...ange you may not be able to get the desired output results because of the profile combination Important Depending on the media type you may obtain the same print results even when you change the Rende...

Page 223: ...s you to specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select th...

Page 224: ...the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page...

Page 225: ...nction can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Stapling Side Selects the stapling margin position The printer...

Page 226: ...he Stamp Background button has become the Stamp button and only the stamp function can be used Depending on the type of printer driver you are using and the environment Stamp and Background may not be...

Page 227: ...the words Cut and Paste in the margins These words serve as guidelines for pasting together the pages into a poster Check this check box to print the words Note Depending on the type of printer driver...

Page 228: ...t does not fit on one page the document is reduced when printed Margin Specifies the width of the stapling margin The width of the side specified by Stapling Side becomes the stapling margin Print Opt...

Page 229: ...a is prohibited If the print result has missing image data or unintended colors selecting this check box may improve the condition Important Uncheck this check box under normal circumstances Note Do n...

Page 230: ...es In addition to the pre registered ones you can register and use your original stamp or background Note With the XPS printer driver the Stamp Background button has become the Stamp button and only t...

Page 231: ...t the background on the first page only or print on all pages when the document has two or more pages Check the Background check box to enable this Check this check box to print a background on the fi...

Page 232: ...der to the right increases the size moving the slider to the left decreases the size Transparent white area Specifies whether to make white filled areas of the bitmap transparent Check this check box...

Page 233: ...etes an unnecessary stamp Specify the title of an unnecessary stamp from the Stamps list and click this button Background Tab The Background tab allows you to select a bitmap file bmp to be used as a...

Page 234: ...ackground or delete an unnecessary background Title Enter the title to save the background image you specified Up to 64 characters can be entered Note Spaces tabs and returns cannot be entered at the...

Page 235: ...p cleaning Perform deep cleaning when two cleaning attempts do not resolve the print head problem Note Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print heads frequently w...

Page 236: ...aning Performs print head cleaning Print head cleaning removes any blockage in the print head nozzles Perform cleaning when printing becomes faint or if a specific color fails to print even though all...

Page 237: ...ent settings specified on your computer View Print History This function starts the Canon IJ XPS preview and displays the print history Note You can use this function only with the XPS printer driver...

Page 238: ...print head position Preview Window Displays the pattern of Print Head Alignment and checks the position of the selected pattern You can also change the setting by clicking the pattern on the screen d...

Page 239: ...urs Select this option when you wish to reduce the operating noise of the printer during a specified period of time Set the Start time and the End time of the quiet mode you wish to be activated If bo...

Page 240: ...this setting disables the message display and allows you to continue printing To disable detection of paper setting mismatches select this check box Ink Drying Wait Time The printer can pause before p...

Page 241: ...Changing the Printer Operation Mode 241...

Page 242: ...ink levels When the remaining ink level becomes low a warning icon and message low ink level warning are displayed Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses images and...

Page 243: ...onitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in...

Page 244: ...ion Remote UI will not display Printer Information Allows you check detailed information such as the printer status the print progress and remaining ink levels Maintenance Allows you to run printer ma...

Page 245: ...switch to an administrator account and restart the operation from the beginning 3 Install the MP Drivers Take the appropriate action as described on the screen 4 Complete the installation Click Comple...

Page 246: ...nting Directly from Smartphone Tablet Android Print Printing from an AirPrint enabled Printer with iOS Device Printing from a Device Equipped with Windows 10 Mobile Using Printer with Wireless Direct...

Page 247: ...er 3 Printing Scanning with Wireless Direct This section also describes changing Wireless Direct to wireless LAN Changing Printer Setting to Use Wireless LAN Important You can connect up to 5 devices...

Page 248: ...a Wi Fi Direct compatible device to the printer select the device name displayed on the LCD from your device The identifier SSID and the security setting are specified automatically To update them se...

Page 249: ...nter displays a confirmation screen asking if you allow the device to connect to the printer Make sure the name on the LCD is the same as that of your wireless communication device and select Yes Prin...

Page 250: ...anging Wireless Direct Setting Change the settings for the Wireless Direct following the procedure below 1 Make sure printer is turned on 2 Select Setup on the HOME screen LCD and Operation Panel 3 Se...

Page 251: ...name To change the confirmation screen setting when a Wi Fi Direct compatible device is connecting to the printer Select C to display the confirmation screen If you want the printer to display the sc...

Page 252: ...Printing Photo Data Printing Photographs Saved on Memory Card Special Photo Menu Setting Items for Photo Printing Using Operation Panel 252...

Page 253: ...ard slot The photo selection screen is displayed Note When you insert the memory card before you displays the memory card print menus the photo selection screen is displayed If no printable photo data...

Page 254: ...reen to specify the number of copies when the photo you want to print is displayed Use the button to specify the the number of copies To change the display method or the print settings Press the butto...

Page 255: ...with specifying the date last modified date of data For details Using Useful Display Functions C Zooming in Zooms in on the photo For details Using Useful Display Functions D Settings Displays the Set...

Page 256: ...the button to select next photo while printing Note While you select the photo the printer prints the reserved photos The reserved photo icon appears on the photo included in the print job 2 Specify...

Page 257: ...ton while processing the print job the screen to select a method to cancel reservation is displayed If you select Cancel all reservations you can cancel printing all photos If you select Cancel the la...

Page 258: ...ttings screen varies with the print menu In Select photo print The following screen is displayed by selecting Settings In Trimming print The following screen is displayed before printing Setting Items...

Page 259: ...e media type of the loaded paper 3 Print qlty Print quality Select print quality according to the photo 4 Border Bordered Borderless print Select bordered or borderless print 5 Photo fix When Auto pho...

Page 260: ...ates to print the date shooting date on a photo Note The shooting date is printed according to the settings of Date display format in Device user settings under Device settings under Settings Device u...

Page 261: ...e printer and when you print using the printer driver Default Setting for Displaying the Message which Prevents Misprinting After loading paper When you close the feed slot cover The screen to registe...

Page 262: ...settings for printing or copying are different from the paper information registered to the printer Ex Paper setting for printing or copying A5 Paper information registered to the printer A4 When you...

Page 263: ...know what paper information to register to the printer press the Back button when the screen to select the operation is displayed When the previous screen is displayed check the paper size and the me...

Page 264: ...inter Operation Mode For Mac OS Changing the Printer Operation Mode Important When the message which prevents misprinting is disabled The printer starts printing or copying even though the paper setti...

Page 265: ...nel 4 Select Standard copy The Copy standby screen is displayed 5 Load original on platen glass 6 Specify settings as necessary A Displays the screen to specify the number of copies Use the buttons to...

Page 266: ...the setting items Setting Items for Copying D Displays the preview screen to preview an image of the printout For details Displaying Preview Screen 7 Press Start button The printer starts copying Remo...

Page 267: ...annot be changed If you press the Stop button while reserve copying is in progress the screen to select the method to cancel copying is displayed If you select Cancel all reservations you can cancel c...

Page 268: ...tting screen varies with the copy menu In Standard copy The following screen is displayed by selecting Settings on the Copy standby screen In Borderless copy The following screen is displayed before c...

Page 269: ...the message and change the setting The settings of the page size media type etc are retained even if the printer is turned off When copying starts in the copy menu that is not available with the spec...

Page 270: ...tant If you use Draft with Type set to Plain paper and the quality is not as good as expected select Standard or High for Print qlty and try copying again Select High for Print qlty to copy in graysca...

Page 271: ...Using IJ Scan Utility Scanning Using Application Software ScanGear Other Scanning Methods IJ Network Scanner Selector EX2 Menu and Setting Screen Scanning Tips Positioning Originals Scanning from Comp...

Page 272: ...ts Scanning Photos Scanning with Favorite Settings Scanning Originals Larger than the Platen Image Stitch Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Originals at One Time S...

Page 273: ...hoto is best suited for scanning photos Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to...

Page 274: ...Important Some functions are available only when My Image Garden is installed Note To set the applications to integrate with see Settings Dialog Box 274...

Page 275: ...s below to start IJ Scan Utility Windows 10 From Start menu select All apps Canon Utilities IJ Scan Utility Windows 8 1 Windows 8 Select IJ Scan Utility on the Start screen If IJ Scan Utility is not d...

Page 276: ...n 2 Place items on platen Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 4 Click Auto Scanning starts Note To cancel the scan click Cancel To apply suitable corrections based on...

Page 277: ...s IJ Scan Utility Main Screen Settings Dialog Box Settings Auto Scan Dialog Box Settings Document Scan Dialog Box Settings Photo Scan Dialog Box Settings Save to PC Auto Dialog Box Settings General Se...

Page 278: ...Scan Utility is currently set to use If the displayed product is not the one you want to use select the desired product from the list In addition for network connection select one with Network after...

Page 279: ...than the platen and combine the scanned images back into one image Scan save settings and the response after scanning can be specified in the Settings Scan and Stitch dialog box ScanGear Starts ScanGe...

Page 280: ...from a Computer Tab Set the default actions when scanning from IJ Scan Utility or My Image Garden Settings Auto Scan Dialog Box Settings Document Scan Dialog Box Settings Photo Scan Dialog Box Settin...

Page 281: ...Dialog Box Important When the Settings dialog box is displayed from My Image Garden the Scanning from the Operation Panel tab does not appear General Settings Tab Set the model to use file size restri...

Page 282: ...Garden the setting items for Application Settings do not appear Supported Items Photos postcards business cards magazines newspapers documents and BD DVD CD Important To scan the following types of i...

Page 283: ...rections In that case deselect the checkbox and scan Note Scanning takes longer than usual when you enable this function 2 Save Settings Area File Name Enter the file name of the image to be saved Whe...

Page 284: ...to text data and create PDF files that support keyword search Note PDF files that are searchable in the language selected in Document Language on the General Settings tab of the Settings dialog box ar...

Page 285: ...pecify the e mail client you want to start from the pull down menu Do not start any application Saves to the folder specified in Save in Note To add an application or folder to the pull down menu sele...

Page 286: ...anced scan settings to scan items as documents 1 Scan Options Area 2 Save Settings Area 3 Application Settings Area Important When the Settings dialog box is displayed from the Scan screen of My Image...

Page 287: ...s selected in Application Settings Image Processing Settings Click Plus to set the following Note When Color Mode is Black and White only Reduce gutter shadow Correct slanted text document and Detect...

Page 288: ...10 degrees of the document Important The following types of documents may not be corrected properly since the text cannot be detected correctly Documents in which the text lines are inclined more than...

Page 289: ...in which to save the scanned images To add a folder select Add from the pull down menu then click Add in the displayed Select Destination Folder dialog box and specify the destination folder The defa...

Page 290: ...searched correctly we recommend that you select 300 dpi or higher for Resolution PDF files that are searchable in the language selected in Document Language on the General Settings tab of the Setting...

Page 291: ...anned images attached You can specify the e mail client you want to start from the pull down menu Start OCR Select this when you want to convert text in the scanned image into text data You can specif...

Page 292: ...when saving images to a computer after scanning them from the operation panel by automatically detecting the item type 1 Scan Options Area 2 Save Settings Area 3 Application Settings Area 1 Scan Opti...

Page 293: ...down menu then click Add in the displayed Select Destination Folder dialog box and specify the destination folder The default save folders are as follows Windows 10 Windows 8 1 Windows Vista Documents...

Page 294: ...Area Open with an application Select this when you want to enhance or correct the scanned images You can specify the application from the pull down menu Send to an application Select this when you wan...

Page 295: ...use select the desired product from the list In addition for network connection select one with Network after the product name Note With network connection Select appears on the right side of the pro...

Page 296: ...les Displays the folder in which to save images temporarily Click Browse to specify the destination folder Instructions Opens this guide Defaults You can restore the settings in the displayed screen t...

Page 297: ...ed Mode Scanning Multiple Documents from the ADF Auto Document Feeder in Advanced Mode Scanning Multiple Documents at One Time with ScanGear Scanner Driver ScanGear Scanner Driver Screens Positioning...

Page 298: ...Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameter...

Page 299: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 299...

Page 300: ...ent Starting from IJ Scan Utility 1 Start IJ Scan Utility For details search for Starting IJ Scan Utility from the top page of the Online Manual for your model 2 In IJ Scan Utility main screen click S...

Page 301: ...view and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of docum...

Page 302: ...ant Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination Note Skip ahead to Step 7 if an ADF option is se...

Page 303: ...on to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scan...

Page 304: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 304...

Page 305: ...n scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color Scan color magazines Document Color Scan documents in color Doc...

Page 306: ...pe will also be active When you select Magazine Color the descreen function will be active Display Preview Image Preview Performs a trial scan Note When using the machine for the first time scanner ca...

Page 307: ...ct an output size in pixels A cropping frame of the selected monitor size will appear and the portion within the cropping frame will be scanned Drag the cropping frame to enlarge reduce it while maint...

Page 308: ...e Auto Crop If an area is specified only the portion in the cropping frame will be scanned Adjusting Cropping Frames ScanGear Image corrections Correct the image to be scanned Important Apply Auto Doc...

Page 309: ...ces dialog box Perform Scan Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Cancel Preferences Displays the Preferences dialog box for making scan preview...

Page 310: ...displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail view and outlines them in blue Sel...

Page 311: ...thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings...

Page 312: ...e s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Sc...

Page 313: ...iew The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Ou...

Page 314: ...orrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balan...

Page 315: ...the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if th...

Page 316: ...g the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original sta...

Page 317: ...f them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Ope...

Page 318: ...ey Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will...

Page 319: ...g a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a network compatible model by connecting to a network scannin...

Page 320: ...high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then in...

Page 321: ...maller than 1 2 inches 3 cm square cannot be cropped accurately when scanning Reflective disc labels may not be scanned as expected Photos Postcards Business Cards and BD DVD CD Magazines Newspapers a...

Page 322: ...ges di agonally striped area of the platen and items and between items Portions placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note Place up to 12 items Positions of sla...

Page 323: ...used for scanning with IJ Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in IJ Scan Utility check that it is sel...

Page 324: ...that case you do not need to select it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK Note The scann...

Page 325: ...n area on the desktop follow the procedure below to start Windows 10 From the Start menu click All apps Canon Utilities IJ Network Scanner Selector EX2 Windows 8 1 Windows 8 Click IJ Network Scanner S...

Page 326: ...ettings screen click OK Note If your scanner or printer does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings...

Page 327: ...a to Computer Using Operation Panel Basics Sending Scanned Data as E Mail from Computer Setting Items for Scanning Using Operation Panel Setting Up Operation Panel with IJ Scan Utility Windows Setting...

Page 328: ...computer is in the sleep or standby mode If you perform scanning via a network connection make sure all the required settings have been specified For Windows Network Scan Settings For Mac OS Network...

Page 329: ...a to the computer using WSD one of the network protocols supported in Windows select Enable for WSD scan from this device on WSD setting on Common settings in LAN settings under Device settings WSD se...

Page 330: ...postcards visiting cards magazines newspapers documents BD DVD CDs The following items cannot be scanned properly A4 sized photos Documents smaller than 5 inches x 7 inches 127 mm x 178 mm such as a...

Page 331: ...ou do not continue scanning select End The scanned data is forwarded to the computer Scanned data is forwarded to the computer according to the settings specified in Canon IJ Scan Utility Remove the o...

Page 332: ...hem For Windows Scanning Photos and Documents For Mac OS Scanning Photos and Documents Note For Windows You can use a WIA compliant application software to scan originals with this printer For details...

Page 333: ...or selecting to which you save the data If the setting which cannot be specified in combination is selected and Error details are displayed on the LCD In this case select on the upper left on the LCD...

Page 334: ...creen A printout consists of minute dots to make characters or graphs Interfering with each dot may result in uneven shades or a striped pattern Select ON if you notice any uneven shades or a striped...

Page 335: ...n Error Occurs Message Appears Frequently Asked Questions Examples of Problems Printer Does Not Move Power Does Not Come On Power Shuts Off By Itself LCD Is Off LCD Shows Wrong Language USB Connection...

Page 336: ...ers Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating Printer Driver in Network Environment Windows Error or Message Appears An Error Occurs Message Appears Lis...

Page 337: ...Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Err...

Page 338: ...nnot Be Used Cannot Access to Internet on Wireless LAN from Communication Device LAN Setting Tips Changing LAN Settings Network Key Unknown Administrator Password Set for Printer Unknown Checking Netw...

Page 339: ...to LAN Connection Network Connection Settings Setup Perform connection setup for the printer and computer smartphone tablet For more on setup procedure click here Changing Network Settings See below f...

Page 340: ...tings and Common Problems for troubleshooting on network connection Notice Restriction See below for details Restrictions on network settings Restrictions Notices when printing using web service Notic...

Page 341: ...sabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with...

Page 342: ...en configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct Whe...

Page 343: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 343...

Page 344: ...performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen Connect Cable Screen While using printer Cannot Find...

Page 345: ...s Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup W...

Page 346: ...rinter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to re...

Page 347: ...Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and n...

Page 348: ...n is displayed on the LCD If icon is not displayed The printer is not set to allow wireless communication Click Wireless LAN Setup Information on the Check Printer Settings screen to check the status...

Page 349: ...ess communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with th...

Page 350: ...router or contact its manufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen...

Page 351: ...for another device To check the printer s IP address print out the network settings information or use the operation panel to display it Display on the LCD LAN settings Print the network settings Prin...

Page 352: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communic...

Page 353: ...and DHCP function Make sure the same radio channel is assigned to the wireless router and the printer To check the settings of the wireless router see the instruction manual supplied with the wireles...

Page 354: ...only if you cannot proceed beyond the Printer Connection screen Check2 Follow procedure below to connect printer and computer again Important For Mac OS make sure the lock icon is on the lower left of...

Page 355: ...software running 6 Redo setup according to instructions on Canon website Note You can use the Setup CD ROM to redo setup For Mac OS 1 Click Next If the Installation Failure screen appears click Exit...

Page 356: ...Screen Check5 Make sure printer and wireless router network settings match Make sure the network settings of the printer e g wireless router name SSID network key etc are identical with those of the...

Page 357: ...ou use the smartphone tablet make sure that its Wi Fi setting is enabled Check9 Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver...

Page 358: ...Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 358...

Page 359: ...again It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For detail...

Page 360: ...eless router as far away from interference sources as possible Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is str...

Page 361: ...ls refer to your device s instruction manual Check4 Make sure printer is selected as connection for device e g smartphone or tablet Select the identifier for wireless direct SSID specified for the pri...

Page 362: ...e Place devices a suitable distance from the printer Check7 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Print or Scan from a Com...

Page 363: ...omputer can communicate with the wireless router Note For Windows set up the printer to match the wireless router settings using IJ Network Device Setup Utility Selecting WPA WPA2 or WPA WPA2 is recom...

Page 364: ...click Search on the Network Settings Wireless LAN screen in IJ Network Device Setup Utility follow the on screen instructions to set the WEP key length format and the number For details see If WEP De...

Page 365: ...ncryption Key on Wireless Router Check1 Check wireless router setting To check the wireless router setting see the instruction manual provided with the wireless router or contact its manufacturer Make...

Page 366: ...the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printe...

Page 367: ...Other Network Problems Checking Network Information Restoring to Factory Defaults Message Appears on Computer During Setup Packets Are Sent Constantly Windows 367...

Page 368: ...ce Setup Utility Screen You can display the printer s MAC address on the LCD System information Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer foll...

Page 369: ...and Prompt In Windows 7 or Windows Vista click Start All Programs Accessories Command Prompt 2 Type the ping command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX...

Page 370: ...e 1 739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If packet loss is 100 communication is not taking place Otherwise computer is communicating with targe...

Page 371: ...faults use the Setup CD ROM or follow the instructions on the Canon website to redo setup For Mac OS Initialization erases all network settings on the printer making printing or scanning operation fro...

Page 372: ...Printing Problems Printing Does Not Start No Ink Comes Out Print Results Are Unsatisfactory Paper Does Not Feed Properly No Paper Error 372...

Page 373: ...s a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN...

Page 374: ...alog box Note To make the printer the one selected by default select Set as Default Printer For Mac OS Make sure your printer s name is selected in Printer in the Print dialog Note To make the printer...

Page 375: ...ning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is empty If the ink tank is not empty...

Page 376: ...ing orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled...

Page 377: ...nter unplug it from the power supply then remove the foreign object Note If the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the p...

Page 378: ...epending on what you are using your printer for Copying Check the settings using the operation panel Setting Items for Copying Copying a photo Check the settings using the operation panel Copying Phot...

Page 379: ...roblem is not resolved check other causes See also the sections below Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Lines Are Misaligned Paper Is Smudged Printed Surface Is S...

Page 380: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 380...

Page 381: ...k tank B peel it off Check4 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the nozzl...

Page 382: ...e unclear prints or prints with reduced quality Load paper with the printable side facing up Refer to the instruction manual supplied with the paper for detailed information on the printable side When...

Page 383: ...nt head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Aligning the...

Page 384: ...per When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and redu...

Page 385: ...ting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printe...

Page 386: ...sting Intensity Copying Setting Items for Copying Check6 Do not print outside recommended printing area If you print outside the recommended printing area of your paper ink may stain the lower edge of...

Page 387: ...er Setup Window 3 Click Maintenance tab and Custom Settings 4 Drag Ink Drying Wait Time slide bar to set wait time and click OK 5 Check message and click OK For Mac OS 1 Make sure printer is turned on...

Page 388: ...Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts...

Page 389: ...Scanning Problems Windows Scanning Problems IJ Scan Utility Error Messages ScanGear Scanner Driver Error Messages 389...

Page 390: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 390...

Page 391: ...t the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network...

Page 392: ...er name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant applicatio...

Page 393: ...Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB LCD Shows Wrong Language 393...

Page 394: ...er plug is securely connected to printer and then turn it back on Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem...

Page 395: ...printer driver setup window and in Auto Power in Maintenance sheet select Disable for Auto Power Off If you are using a Mac OS and if you do not want the printer to turn off automatically Open Canon I...

Page 396: ...ts Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB...

Page 397: ...n Check2 Connect USB cable properly As the illustration below the USB port is at the back of the printer Check3 Make sure Enable bidirectional support is selected in Ports sheet of properties dialog b...

Page 398: ...Installation and Download Problems Cannot Install MP Drivers Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows 398...

Page 399: ...st on left In Windows 7 or Windows Vista click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If...

Page 400: ...omputer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Note If the installer was stopped du...

Page 401: ...ructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with wireless LAN connection The printer is detected automatically in the...

Page 402: ...Errors and Messages An Error Occurs Message Appears 402...

Page 403: ...action described in the message When an error occurs a message is displayed on the computer screen or the LCD Depending on the error a Support Code error number is displayed on the computer screen or...

Page 404: ...pport Code and a message are displayed on the LCD For details on how to resolve errors see List of Support Code for Error Note For details on how to resolve errors without Support Codes see Message Ap...

Page 405: ...priate action Data of supported types are not saved There is no image data saved on the memory card that can be read by this printer The printer may not recognize the file if the file name or folder p...

Page 406: ...ashing and remains lit Check2 Make sure printer is properly connected to computer If you are using a USB cable make sure it is securely connected to both the printer and the computer When the USB cabl...

Page 407: ...ke sure printer is properly connected to computer 3 Click General tab and check for a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Windows Check If an...

Page 408: ...w it If you clear Send automatically from the next time check box the information will not be sent automatically from next time and a confirmation screen will appear at the time of the next survey To...

Page 409: ...ns the confirmation screen will appear at the time of the next survey If you select No the information will be sent automatically Note If you select Uninstall the Inkjet Printer Scanner Fax Extended S...

Page 410: ...he Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the dock at the time of the next survey If you do not agree to participate in survey program Click Do not agree The confirmati...

Page 411: ...Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Program icon Do not display the confirmation screen when information is sent...

Page 412: ...e Support Code Appears on LCD and Computer Screen 1000 to 1ZZZ 1000 1200 1240 1270 1300 1401 1403 1405 140B 1410 1411 1412 1413 1414 1551 1552 1600 1660 1680 1681 1684 1688 1689 1700 1701 1710 1711 17...

Page 413: ...0 6911 6930 6931 6932 6933 6934 6935 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6A82 A000 to ZZZZ B202 B203 B204 B205 C000 For paper jam support codes see also List of Support Code fo...

Page 414: ...wing the appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If you cannot see the jammed paper at the paper output slot or the rear tra...

Page 415: ...ng and you need to turn off the printer to remove it press the Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper...

Page 416: ...sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service cent...

Page 417: ...r remove paper from the bottom side of the printer Removing Jammed Paper from Bottom Side of Printer Removing Jammed Paper from Inside of Scanning unit Cover Remove the paper following the instruction...

Page 418: ...left whichever makes it easier to remove the paper When moving the print head holder hold the top of the print head holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in b...

Page 419: ...n reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on the LCD or on your computer screen when you resume printing after removing all t...

Page 420: ...efore you stand the printer up on its side Stand the printer on a wide and flat surface such as a desk Hold the printer securely with both hands to stand it up being careful not to hit anything 3 Pull...

Page 421: ...6 Slowly pull out paper so as not to tear it 7 Close bottom cover 8 Retract paper output tray 421...

Page 422: ...nd loading it correctly If a paper jam message appears on the LCD or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the print...

Page 423: ...aper in the rear tray Set paper information for the paper in the rear tray After carrying out the above measures select OK on the LCD Important Be sure to close the feed slot cover after loading paper...

Page 424: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are replacing an ink tank 424...

Page 425: ...1401 Cause Print head may be damaged What to Do Contact your nearest Canon service center to request a repair 425...

Page 426: ...ogress and you want to continue printing press the printer s OK button with the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The printer may b...

Page 427: ...1660 Cause An ink tank is not installed What to Do Install the ink tank 427...

Page 428: ...level Press and hold the printer s Stop button for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advise...

Page 429: ...level To disable this function press and hold the printer s Stop button for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is m...

Page 430: ...ost full What to Do Select OK on the LCD to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the pr...

Page 431: ...o Open the scanning unit cover and make sure the tape for securing the print head holder during transportation has been removed If the tape is still there remove it and close the scanning unit cover I...

Page 432: ...ntation on the platen glass Make sure the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For automatic print head alignment load A4 or Letter sized...

Page 433: ...pattern 1 Load print head alignment sheet on platen glass Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close document cover an...

Page 434: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 434...

Page 435: ...inter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request...

Page 436: ...inter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request...

Page 437: ...Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon...

Page 438: ...inter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request...

Page 439: ...e Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or...

Page 440: ...remove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the p...

Page 441: ...Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon...

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