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Canon PIXMA TR4720, Online Manual

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Printer Cannot Be Used After Replacing Wireless Router or

Changed Router Settings

When you replace a wireless router, redo the network setup for the printer according to the replaced one.
Refer to Setup Guide to setup.

Note

• Wi-Fi Connection Assistant allows you to diagnose and repair the network status.

•

Select the link below to download Wi-Fi Connection Assistant and install it.

Checking Printer Connection Status Using Wi-Fi Connection Assistant

See below for starting up Wi-Fi Connection Assistant.

For Windows:

Starting Up Wi-Fi Connection Assistant

For macOS:

Starting Up Wi-Fi Connection Assistant

If this does not solve the problem, see below.

Cannot Communicate with Printer After Enabling MAC/IP Address Filtering or Encryption Key on
Wireless Router
With Encryption On, Cannot Communicate with Printer After Changing Encryption Type at Wireless
Router

Cannot Communicate with Printer After Enabling MAC/IP Address

Filtering or Encryption Key on Wireless Router

Check1

Check wireless router setting.

To check the wireless router setting, see the instruction manual provided with the wireless router or contact its
manufacturer. Make sure the computer and the wireless router can communicate with each other under this
setting.

Check2

If filtering MAC addresses or IP addresses at wireless router, check that MAC

addresses or IP addresses for computer, network device, and printer are registered.

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Summary of Contents for PIXMA TR4720

Page 1: ...TR4700 series Online Manual English...

Page 2: ...nt 53 Starting Up Wi Fi Connection Assistant 54 Diagnosing and Repairing Network Settings 55 Performing Changing Network Settings 56 Canon Wi Fi Connection Assistant Screen 57 Performing Network Setti...

Page 3: ...ing the Print Head 115 Deep Print Head Cleaning 116 Aligning the Print Head 117 Cleaning 120 Cleaning Paper Feed Rollers 121 Cleaning Inside the Printer Bottom Plate Cleaning 122 Overview 125 Safety 1...

Page 4: ...file 174 Setting the Ink to be Used 176 Managing the Printer Power 177 Changing the Printer Operation Mode 179 Changing Settings from Operation Panel 181 Changing Settings from Operation Panel 182 Set...

Page 5: ...ing 228 Scaled Printing 231 Page Layout Printing 233 Duplex Printing 235 Setting Up Envelope Printing 239 Overview of the Printer Driver 241 Canon IJ Printer Driver 242 Opening Printer Driver s Setup...

Page 6: ...canner Driver Screens 305 Basic Mode Tab 306 Advanced Mode Tab 314 General Notes Scanner Driver 320 Scanning Tips 322 Positioning Originals Scanning from Computer 323 Network Scan Settings 326 Faxing...

Page 7: ...nding Faxes by Entering Fax Telephone Number 374 Resending Faxes Redialing Busy Number 377 Setting Items for Sending Faxes 379 Sending Faxes from Computer Windows 381 Sending a FAX Fax Driver 382 Crea...

Page 8: ...Come Out 454 Printer Does Not Pick Up or Feed the Paper No Paper Error 456 Printout Copy Results Are Unsatisfactory 458 Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Li...

Page 9: ...o MP Drivers Printer Driver Installation Windows 497 Updating MP Drivers Printer Driver in Network Environment Windows 498 Errors and Messages 499 Four Digit Alphanumeric Code Is Displayed on LCD 500...

Page 10: ...168A 531 Shipping Tape etc Are Still Attached 1890 532 2110 533 2900 535 2901 536 4103 537 5100 538 5200 540 5B02 541 6000 542...

Page 11: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 11...

Page 12: ...onal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to...

Page 13: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 14: ...S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a regi...

Page 15: ...orm shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from...

Page 16: ...4 any medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of t...

Page 17: ...all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Deriva...

Page 18: ...TITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWI...

Page 19: ...PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURP...

Page 20: ...sclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors...

Page 21: ...hat the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must...

Page 22: ...HER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 19...

Page 23: ...ERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRA...

Page 24: ...fornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provi...

Page 25: ...t in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in...

Page 26: ...orks thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license f...

Page 27: ...ct special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is h...

Page 28: ...ight c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributio...

Page 29: ...T STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Fran...

Page 30: ...list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and...

Page 31: ...t limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the follow...

Page 32: ...lowing disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation or other materials provided with th...

Page 33: ...ormation on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product inf...

Page 34: ...l Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX...

Page 35: ...SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption method AES 3 3 7 Authentication Authentication method...

Page 36: ...e Disable 5 18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5 19 Proxy Port Proxy port specification 1 to 65535 5 20 Cert Fingerprt SHA 1 Certificate finger print SHA 1 xxxxxxxx xxxxxxxx xxxxxxxx...

Page 37: ...3 Installed Cartridge Type 7 5 4 Online Support Support page URL for subscription contractors only If mentioned If you have a subscription contract please check the con tractor only support page XX re...

Page 38: ...rotocol Enable LLMNR Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default WL Direct net S...

Page 39: ...to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and connect the printer to the Wireless Direct Restrictions Enable Wireless Direct for printer 1 Make sur...

Page 40: ...elect DIRECT XXXX TR4700series X represents alphanumeric characters from list 2 on your smartphone tablet computer Note If DIRECT XXXX TR4700series does not appear on the list Wireless Direct is not e...

Page 41: ...ess Setup button 2 The Setup menu screen appears 3 Select Device settings and press the OK button 3 4 Select LAN settings and press the OK button 4 5 Select Wireless Direct and press the OK button 5 6...

Page 42: ...y 1 Select Manual setup and press the OK button 1 2 Enter the new password 10 characters 2 Use the numeric keypad to enter each digit You can move the cursor by pressing the button One character can b...

Page 43: ...necting to the printer select Yes and press the OK button Important To prevent an unauthorized access we recommend you should select the setting to display the confirmation screen Note If you change t...

Page 44: ...less router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data c...

Page 45: ...Fi Connection Assistant Performing Changing Network Settings Windows For Windows you can perform network settings using Wi Fi Connection Assistant Wi Fi Connection Assistant Windows Diagnosing and Rep...

Page 46: ...ile the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no secur...

Page 47: ...and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When...

Page 48: ...Network Connection Tips Windows macOS Detect Same Printer Name Switching Printer s Connection to Network or Terminal Devices 48...

Page 49: ...OS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the pr...

Page 50: ...ide to setup Switching LAN Connection Method If you want to switch the connection method to USB when the printer is used with a LAN connection check the following item For Windows Refer to Setup Guide...

Page 51: ...3 Perform operations following instructions on your computer smartphone 3 tablet 4 If message saying setup is completed appears press OK button 4 For macOS See Changing the Connection Mode 51...

Page 52: ...tarting Up Wi Fi Connection Assistant Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models...

Page 53: ...Wi Fi Connection Assistant repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified...

Page 54: ...ect the Search charm and search for Wi Fi Connection Assistant In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities Wi Fi Connection Assistant and then Wi Fi Connection As...

Page 55: ...ollow the procedure below 1 Start up Wi Fi Connection Assistant 1 2 Check the displayed message and select Yes 2 3 Select Diagnose and Repair on the displayed screen 3 Perform operations following the...

Page 56: ...Performing Changing Network Settings Canon Wi Fi Connection Assistant Screen Performing Network Settings 56...

Page 57: ...ter The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer App...

Page 58: ...up Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup...

Page 59: ...e pulldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigne...

Page 60: ...printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv...

Page 61: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 61...

Page 62: ...printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connec...

Page 63: ...CP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use...

Page 64: ...e using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP a...

Page 65: ...t Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to perform change settings from printer list 4 Select the printer with Wi Fi displayed on Connection Met...

Page 66: ...nnects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can...

Page 67: ...n Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct...

Page 68: ...d in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned a...

Page 69: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 8 69...

Page 70: ...ect Printer Network Setup on the displayed screen 3 Detected printers are listed 4 Select printer to assign location name and device name 4 Select the printer with Available displayed on Status 5 Sele...

Page 71: ...function of Wi Fi Connection Assistant G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4100 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2...

Page 72: ...eries TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS...

Page 73: ...TR9530 series TS3300 series E3300 series 73...

Page 74: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 74...

Page 75: ...Loading Paper Loading Plain Paper Loading Photo Paper Loading Envelopes 75...

Page 76: ...ut aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatt...

Page 77: ...paper stack the registration screen of paper information is displayed on the LCD Important Always load paper in portrait orientation C Loading paper in landscape orientation D can cause paper jams 5...

Page 78: ...ote Keep the paper stack height below the tabs E of the paper guides 6 Open the paper output tray F 6 7 Pull the paper output support G and open the output tray extension H 7 8 Press the OK button 8 7...

Page 79: ...ed and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surf...

Page 80: ...e opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl When using Phot...

Page 81: ...paper stack the registration screen of paper information is displayed on the LCD Important Always load paper in portrait orientation C Loading paper in landscape orientation D can cause paper jams 5...

Page 82: ...ote Keep the paper stack height below the tabs E of the paper guides 6 Open the paper output tray F 6 7 Pull the paper output support G and open the output tray extension H 7 8 Press the OK button 8 8...

Page 83: ...ings how ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches o...

Page 84: ...lready moistened and adhesive 1 Prepare envelopes 1 Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist the...

Page 85: ...T SIDE FACING DOWN 4 Fold flap of the envelope and load the envelope in portrait orientation with the address side facing down Insert the leading edge of envelopes until you hear a sound Up to 5 envel...

Page 86: ...pes 5 Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly Note Keep the envelope stack height below the tabs C of the paper guides 6 Open the paper outpu...

Page 87: ...layed to register the paper information Note To prevent incorrect printing this printer has a function that detects whether the information set for the paper loaded matches the paper settings Before p...

Page 88: ...Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF Auto Document Feeder Loading Based on Use Supported Originals 88...

Page 89: ...e position to load the original according to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on Platen Loading Two or...

Page 90: ...Note To scan the original at optimum quality load it on the platen 90...

Page 91: ...Platen 1 Open the document cover A 1 2 Load original WITH SIDE TO SCAN FACING DOWN on platen 2 Loading Based on Use Supported Originals Important Be sure to observe the following when loading the orig...

Page 92: ...cts weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original 3 Close the document cover gently 3 Impor...

Page 93: ...be scanned automatically with ADF 1 Make sure any original has been removed from platen 1 2 Open document tray A 2 3 Slide the document guide B all the way out 3 4 Insert document WITH SIDE TO SCAN FA...

Page 94: ...94...

Page 95: ...an size Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Press the SCAN button and select Auto scan for O...

Page 96: ...es of the platen glass Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN with 0 40 in 1 cm or more space between the edges diagonally striped area of t...

Page 97: ...s Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 in 1 cm Note The Skew Correction function automatically compensates for the originals p...

Page 98: ...Max 8 5 x 14 0 in 216 x 356 mm Min 8 3 x 11 0 in 210 x 280 mm Quantity A4 Letter Max 20 sheets 20 lb 75 g m2 paper up to 0 08 in 2 mm high Legal Max 5 sheets 20 lb 75 g m2 paper up to 0 02 in 0 5 mm h...

Page 99: ...Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 99...

Page 100: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking Ink Status on the LCD Ink Tips 100...

Page 101: ...diately Do not leave the printer with the FINE cartridge removed Use a new FINE cartridge for replacement Installing a used FINE cartridge may cause the nozzles to clog Furthermore with such a FINE ca...

Page 102: ...Open the paper output tray D 3 4 Open the paper output cover E 4 The FINE cartridge holder F moves to the replacement position Caution Do not hold the FINE cartridge holder to stop or move it forcibl...

Page 103: ...r 5 Remove the empty FINE cartridge 5 1 Push down the ink cartridge lock lever G of the empty FINE cartridge until it clicks 1 2 Remove the FINE cartridge H 2 6 Prepare a new FINE cartridge 6 Take new...

Page 104: ...7 1 Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it 1 touches the back The color FINE cartridge should be installed into the left slot and the black FINE car...

Page 105: ...2 Push up the ink cartridge lock lever until it clicks 2 The FINE cartridge will be locked Important Check if the FINE cartridge is installed correctly 8 Close the paper output tray 8 105...

Page 106: ...on the LCD after the paper output tray is closed take appropriate action When Error Occurred If the print head is out of alignment as indicated by misaligned printed ruled lines or similar symptoms a...

Page 107: ...ample The ink is running low Prepare a new ink cartridge The resulting print quality may not be satisfactory if printing is continued under this condition Note You can also check the ink status on the...

Page 108: ...y The printer has the function to automatically clean the ink jet nozzles to prevent clogging In the cleaning procedure used ink for nozzle cleaning is limited to a small amount Does black and white p...

Page 109: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 109...

Page 110: ...led correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If an error message appears on the LCD see When Error Occurred For Windows increasing...

Page 111: ...twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads If the problem is not resolv...

Page 112: ...Not Even such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning the Print Head From the computer For Windows Adjusting Print Head Position Manually For macOS Adjust...

Page 113: ...etter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the front tray 2 Loading Plain Paper 3 Press the Setup button use the button to select M...

Page 114: ...al streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal streaks in the pattern B E Good F Bad horizontal streaks are present If a...

Page 115: ...Setup button use the button to select Maintenance and press the OK 2 button LCD and Operation Panel 3 Use the button to select Cleaning and then press the OK button 3 The printer starts cleaning the p...

Page 116: ...ss OK button 3 The printer starts cleaning the print head deeply Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 minute 4 Check t...

Page 117: ...NE cartridge whose ink is low You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the front tray 2 Loa...

Page 118: ...the print head alignment sheet was not printed correctly press the Stop button and redo this procedure from the beginning 5 Check message and place print head alignment sheet on platen 5 Place the pr...

Page 119: ...aten Important Do not open the document cover or move the print head alignment sheet on the platen until adjusting the print head position is complete If the error message appears on the LCD press the...

Page 120: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 120...

Page 121: ...press the OK 3 button LCD and Operation Panel 4 Clean the paper feed rollers without paper 4 Use button to select Roller Cleaning and press OK button The paper feed roller will rotate as it is cleane...

Page 122: ...epare paper 2 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 1 2 Fold one side of the opened paper in another half aligning the edge with the center cr...

Page 123: ...f the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning ag...

Page 124: ...Make sure the printer has finished sending or receiving faxes before turning it off Remember that faxes cannot be sent or received while the printer is off Unplugging the printer will reset the date...

Page 125: ...Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numb...

Page 126: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 126...

Page 127: ...electric shock or injury Do not place product close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer D...

Page 128: ...y If irritation to eyes or skin persists obtain medical advice immediately Moving the printer Hold the printer by its sides and carry it with both hands General Notices Choosing a Location Refer to Sp...

Page 129: ...careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the pla...

Page 130: ...Ceci peut pr senter un risque de choc lectrique caus par la foudre 3 Ne pas utiliser l appareil pour signaler une fuite de gaz s il est situ pr s de la fuite ATTENTION Pour r duire les risques d incen...

Page 131: ...ion exposure limits for at uncontrolled equipment This equipment should be installed and operated with minimum distance at least 20cm between the radiator and persons body excluding extremities hands...

Page 132: ...the power and disconnect the power cord The telephone line cable should not be reconnected or the main power switch turned ON until the problem is completely resolved Users should contact their local...

Page 133: ...ische Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gem der EU Richtlinie ber Elektro und Elektronik Altger te 2012 19 EU und nationalen Gesetzen...

Page 134: ...rd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer...

Page 135: ...i sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per l...

Page 136: ...sobre a devolu o e reciclagem de produtos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bo...

Page 137: ...takte lokale myndigheter et godkjent WEEE program eller husholdningens renovasjonsselskap Du finner mer informasjon om retur og resirkulering av WEEE produkter p www canon europe com weee Vain Euroopa...

Page 138: ...anisation om du vill ha mer information om var du kan l mna den kasserade produkten f r tervinning F r mer information om inl mning och tervinning av WEEE produkter se www canon europe com weee Pouze...

Page 139: ...produkt lub do autoryzowanego punktu gromadzenia zu ytego sprz tu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpad w w nieodpowiedni spos b mo e mie negatywny w...

Page 140: ...rekt vai 2012 19 ES par elektrisko un elektronisko iek rtu atkritumiem EEIA un viet jiem ties bu aktiem no izstr d juma nedr kst atbr voties izmetot to kop ar sadz ves atkritumiem is izstr d jums ir j...

Page 141: ...hten tajn Ta simbol pomeni da tega izdelka v skladu z direktivo OEEO 2012 19 EU in dr avno zakonodajo ne smete odvre i v gospodinjske odpadke Ta izdelek morate odlo iti na ustrezno zbiralno mesto na p...

Page 142: ...Samo za Europsku uniju i EEZ Norve ka Island i Lihten tajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s ku nim otpadom sukladno WEEE Direktivi 2012 19 EC i va em nacionalnom zakonu Ov...

Page 143: ...na ispravnom odlaganju ovog proizvoda e doprineti efikasnom kori enju prirodnih resursa Za vi e informacija o tome gde mo ete da predate va u staru opremu radi recikliranje vas molimo da kontaktirate...

Page 144: ...Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Pr...

Page 145: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 146: ...Printer Handling Precautions Be careful not to let anything get inside the document output slot It may cause damage 146...

Page 147: ...ts box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 1 2 Check that ON lamp is off and unplug power cord 2 Impor...

Page 148: ...148...

Page 149: ...to delete such information and prevent third parties from accessing it Press the Setup button select Device settings Reset setting All data and then select Yes For printers with fax capabilities user...

Page 150: ...ent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the...

Page 151: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 151...

Page 152: ...Main Components Front View Rear View Inside View Operation Panel 152...

Page 153: ...here D Paper Guides Align with both sides of the paper stack E Front Tray Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a tim...

Page 154: ...the ADF You can load two or more sheets of document of the same size and thickness Load the document with the side you want to scan facing up M Document Output Slot Documents scanned from the ADF are...

Page 155: ...S ON lamp Lights after flashing when the power is turned on 155...

Page 156: ...lephone or answering device C Telephone Line Jack Connect the telephone line D Rear Cover Open when removing jammed paper E Power Cord Connector Plug in the supplied power cord Important Do not touch...

Page 157: ...dge should be installed into the right slot C FINE Cartridge ink cartridges A replaceable cartridge that integrates print head and ink tank Note For details on replacing a FINE cartridge see Replacing...

Page 158: ...enu screen To set wireless router information in the printer directly from a smartphone or other such device without having to do any procedures at the router hold down this button E Numeric buttons U...

Page 159: ...perform printer maintenance and change printer settings K SCAN button Switches the printer to the scan mode L COPY button Switches the printer to the copy mode M FAX button Switches the printer to th...

Page 160: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 160...

Page 161: ...take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the display press any butt...

Page 162: ...displayed on the LCD see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or Wi Fi network This...

Page 163: ...Important When you unplug the power cord after turning off the printer be sure to confirm that the ON lamp is off 163...

Page 164: ...ower cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described...

Page 165: ...logging of the print head and print quality may be reduced If the power cord is unplugged the date time settings will be reset and all documents stored in the printer s memory will be lost Send or pri...

Page 166: ...y switches to copy mode scan mode fax mode or setup menu screen Copy mode Scan mode Fax mode Setup When the Menu Wireless connect button is pressed in the Copy standby screen Scan standby screen or Fa...

Page 167: ...ed and the printer is connected to the wireless router Depending on the signal state the icon will change Signal strength 81 or more You can use the printer over Wi Fi without any problems Signal stre...

Page 168: ...s and Symbols Press the Tone button to switch the input mode Use the Numeric buttons to enter the desired characters To insert a space Press the button five times To delete the last entered character...

Page 169: ...mode A Numeric mode 1 Fax Tele phone no 1 1 abc ABC 2 2 def DEF 3 3 gh i GH I 4 4 jkl JKL 5 5 mno MNO 6 6 pqrs PQRS 7 7 tuv TUV 8 8 wxyz WXYZ 9 9 0 0 _ SP 1 Switch the input mode 1 SP indicates a spac...

Page 170: ...pqrs PQRS 7 tuv TUV 8 wxyz WXYZ 9 0 _ SP 2 Switch the input mode 2 SP indicates a space 170...

Page 171: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 171...

Page 172: ...rinter Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operatio...

Page 173: ...s option if you encounter print failures such as part of an image data being cut off 1 Open the printer driver setup window 1 2 Click Print Options on the Page Setup tab 2 The Print Options dialog box...

Page 174: ...sed Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Set...

Page 175: ...ings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted...

Page 176: ...e to be used for printing and click OK 4 Click OK on the Page Setup tab 4 When you perform printing the specified FINE cartridge will be used Important When the following settings are specified Black...

Page 177: ...function automatically turns off the printer when there are no operations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 1 2 Check th...

Page 178: ...disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On settin...

Page 179: ...omputer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer 3 Configu...

Page 180: ...ecessary switch between various modes of printer operation 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter...

Page 181: ...anel Setting Items on Operation Panel Fax settings Print settings LAN settings Smartphone print Other dev settings Language selection Firmware update Reset setting Feed settings ECO settings Quiet set...

Page 182: ...1 2 Press the Setup button 2 The Setup menu screen is displayed 3 Select Device settings and then press the OK button 3 The Device settings screen is displayed 4 Select a setting item to adjust and th...

Page 183: ...v settings Language selection ECO settings Quiet setting Items for Paper Printing Print settings Smartphone print Feed settings Items for Maintenance Management LAN settings Firmware update Reset sett...

Page 184: ...e You can specify the setup setting individually or the advanced setting For details on how to specify the setting Preparing for Faxing Add tel number You can register the recipient s fax telephone nu...

Page 185: ...priority even if you select 33600 bps for TX start speed or RX start speed Auto redial Enables disables automatic redialing If you select ON you can specify the maximum number of redial attempts and t...

Page 186: ...ge reduction direction Adv communication ECM TX Selects whether to send faxes in Error Correction Mode ECM Transmission Reception of Faxes Using ECM ECM RX Selects whether to receive faxes in Error Co...

Page 187: ...TY REPORT automatically If you select Print the printer prints ACTIVITY REPORT for the 20 histories of sent and received faxes automatically For details on the procedure to print ACTIVITY REPORT manua...

Page 188: ...you can use the on hook dial function Fax RX reject If you select ON the printer rejects the reception of faxes with no sender information or faxes from specific senders Rejecting Fax Reception Caller...

Page 189: ...u can change the width to be cropped from the borders of the original image as needed Important Settings will become ineffective in the following situations Printing from a standard form Note When per...

Page 190: ...router Follow the on screen instructions of the connecting device for the setup procedure Manual connect Select when you perform settings for Wi Fi manually using the operation panel of the printer WP...

Page 191: ...settings of the printer such as its IP address and SSID For more information on the printer s network setting is printed out Printing Network Settings Important The network settings printout contains...

Page 192: ...to use Bonjour to perform the network settings Enter service name Specifies the Bonjour service name You can use up to 48 characters for the name Note You cannot use the same service name as that alr...

Page 193: ...e that daylight saving time summer time begins and ends Setting Sender Information Note This setting may not be available depending on the country or region of purchase Sound control Selects whether t...

Page 194: ...ing Important Depending on the type of original or the state of the document cover forgetting to remove the original may not be detected Wi Fi pairing In order to connect Canon PRINT Inkjet SELPHY mul...

Page 195: ...sh German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Li...

Page 196: ...D press the OK button and try again after a while Current version You can check the current firmware version Update notification You can set the printer to display the firmware update information on t...

Page 197: ...ets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the...

Page 198: ...e paper size and the media type you load on the front tray Det paper mismatch If you select ON the printer detects whether the paper size and the media type are identical with those registered in Save...

Page 199: ...n press the OK button 3 4 Select EnergySaveSettings and then press the OK button 4 5 Select Auto power off and then press the OK button 5 6 Select a time to turn off the printer and then press the OK...

Page 200: ...d 3 Select ECO settings and then press the OK button 3 4 Select 2 sidedPrintSetting and then press the OK button 4 5 Specify settings as necessary 5 Copy Select two sided copying as a default Template...

Page 201: ...Select ON or Specify hrs of use and then press the OK button 4 When ON is selected You can reduce the operating noise while printing is in progress When Specify hrs of use is selected The screen to sp...

Page 202: ...formation Select this menu from Setup menu Current version Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial nu...

Page 203: ...ter can be printed and checked 1 Check that printer is turned on 1 2 Load A4 or Letter sized plain paper 2 3 Press the Setup button 3 The Setup menu screen is displayed 4 Select Print usage stats and...

Page 204: ...mperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructio...

Page 205: ...MH MR MMR Color JPEG Modem speed max 33 6 kbps Automatic fallback Transmission speed Black Approx 3 seconds page at 33 6 kbps Based on ITU T No 1 chart for US specifications and Canon FAX Standard ch...

Page 206: ...Frequency bandwidth and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and locat...

Page 207: ...a 10 13 6 macOS Big Sur 11 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual...

Page 208: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 208...

Page 209: ...available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP11...

Page 210: ...zes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A5 A4 B5 KG 4 x6 10x15 5 x7 13x18cm 8 x10 20x25cm Envelope Com 10 Envelope...

Page 211: ...Approx 80 sheets High Resolution Paper HR 101N 1 Approx 80 sheets Paper for printing photos Media Name Model No Front Tray Photo Paper Pro Platinum PT 101 2 Glossy Photo Paper Everyday Use GP 501 GP 5...

Page 212: ...event efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Lab...

Page 213: ...g plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelop...

Page 214: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 215: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Using PIXMA MAXIFY Cloud Link Paper Settings 215...

Page 216: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 216...

Page 217: ...n Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Upd...

Page 218: ...printer driver s setup screen 3 4 Select frequently used settings 4 On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the setti...

Page 219: ...inter will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in...

Page 220: ...he Printer Paper Size Checking Printer Settings and Applying Settings to Printer Driver 1 Open printer driver setup window 1 2 On Quick Setup tab click Printer Media Information 2 The Printer Media In...

Page 221: ...Printing Media name Model No Media Type in the printer driver Paper information reg istered on the printer Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II PlusGlossyII Phot...

Page 222: ...rs Media name Media Type in the printer driver Paper information registered on the printer Plain Paper including recycled paper Plain Paper Plain paper Envelopes Envelope Envelope Greeting Cards Inkje...

Page 223: ...e best print results You can use the following paper sizes on this printer Printer Paper Size in the printer driver Paper information registered on the printer Letter 8 5 x11 22x28cm Letter Legal 8 5...

Page 224: ...nting Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope P...

Page 225: ...Open the printer driver setup window 1 2 Select the paper size 2 Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation 3 Select Portrait or Landscape for Orientation Check...

Page 226: ...Specify the print order 3 Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Co...

Page 227: ...eptable specify the function settings on the application software When you specify the number of copies and the printing order with both the application software and this printer driver the number of...

Page 228: ...ated When you want to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Note...

Page 229: ...s automatically changed to the valid page sizes for borderless printing Depending on the type of the media used during borderless printing the print quality may deteriorate at the top and bottom of th...

Page 230: ...on the print depending on the size of the paper Note When the Amount of Extension slider is set to the leftmost position image data will be printed in the full size When Preview before printing is che...

Page 231: ...t 3 Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods 4 Select a Printer Paper Size When the printer paper si...

Page 232: ...erform print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings...

Page 233: ...out list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size 3 Select the size of the paper loaded in...

Page 234: ...To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup 5 Click OK on the P...

Page 235: ...lex printing 2 Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked 3 Select the layout 3 Select Normal size Fit to Page Scaled or Page Layout from the Page...

Page 236: ...r stapling side from the list 6 Set the margin width 6 If necessary click Specify Margin and set the margin width and then click OK 7 Complete the setup 7 Click OK on the Page Setup tab When you perfo...

Page 237: ...perform print the document is first printed on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Press the OK button on the printer to print t...

Page 238: ...Related Topic Changing the Printer Operation Mode 238...

Page 239: ...g box is displayed select Envelope Com 10 or Envelope DL and then click OK 5 Set the orientation 5 To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 or Envel...

Page 240: ...tions on what to do if an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver click Printer Media Information from the Quick Se...

Page 241: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use Printer Driver 241...

Page 242: ...ent print data formats you need a printer driver for the specific model you are using Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our websit...

Page 243: ...etails refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintena...

Page 244: ...ton on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open...

Page 245: ...In such cases take the appropriate action as described Related Topic Canon IJ Status Monitor Description 245...

Page 246: ...ink level and the FINE cartridge types for your model 1 Open the printer driver setup window 1 2 Launching the Canon IJ Status Monitor 2 On the Maintenance tab click View Printer Status 3 Display Est...

Page 247: ...ines in the preview display may appear different from the actual print result With some applications the printing is divided into multiple print jobs To cancel printing delete all divided print jobs I...

Page 248: ...w and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing...

Page 249: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 249...

Page 250: ...a new name You can delete the registered printing profile You can rearrange the profiles either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow ke...

Page 251: ...ngs cannot be deleted Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows wha...

Page 252: ...s a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Printer Paper Size Select...

Page 253: ...ation software that you used to create the document has the same function specify the settings on the printer driver However if the print results are not acceptable specify the function settings on th...

Page 254: ...is check box If this check box is unchecked the paper size is not saved and consequently the paper size setting is not applied when the printing profile is selected Instead the printer prints with the...

Page 255: ...printer To apply the displayed setting to the printer driver click Set Page Size Displays the Page Size that is currently set on the printer To apply the displayed setting to the printer driver click...

Page 256: ...e that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Front Tray...

Page 257: ...justment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the Manual Color Adjustment dialog box to set the profile Grayscale...

Page 258: ...value in the range from 50 to 50 This adjustment changes the relative amount of ink of each color used which alters the total color balance of the document Use your application if you want to change t...

Page 259: ...print the image data properly None Disables color adjustment with the printer driver Select this value when you are specifying an individually created printing ICC profile in an application software...

Page 260: ...s you to specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select th...

Page 261: ...the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page...

Page 262: ...be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Automatic Selects whether duplex printing is to be performed automaticall...

Page 263: ...data that is sent from applications Stamp Background Opens the Stamp Background dialog box The Stamp function allows you to print a stamp text or a bitmap over or behind document data It also allows y...

Page 264: ...Paste in margins Specifies whether to print the words Cut and Paste in the margins These words serve as guidelines for pasting together the pages into a poster Check this check box to print the words...

Page 265: ...age This dialog box allows you to set whether the page is to be reduced when printed so that the document fits in one page Use normal size printing Prints the document pages without reducing them This...

Page 266: ...r Paper Size To display the items separately select the check box To display the items as a group clear the check box Do not allow application software to compress print data Compression of the applic...

Page 267: ...ou to print a stamp and or background over or behind the document pages In addition to the pre registered ones you can register and use your original stamp or background Stamp Stamp printing is a func...

Page 268: ...me to display the creation date time and user name of the printed document The setting items in the Stamp tab change depending on the selected type For Text registration the characters must already be...

Page 269: ...reas of the bitmap transparent Check this check box to make white filled areas of the bitmap transparent Note Click Defaults to set Stamp Type to text Stamp Text to blank TrueType Font to Arial Style...

Page 270: ...to select a bitmap file bmp to be used as a background or determine how to print the selected background Preview Window Shows the status of the bitmap set on the Background tab File Specifies the nam...

Page 271: ...egistered background titles Specify a title to display the corresponding background in Title Save Save overwrite Saves the image data as a background After inserting the Title click this button Delete...

Page 272: ...printer Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happe...

Page 273: ...computer When you print documents from your computer the paper settings in the printer driver and the paper information registered on the printer do not match this setting disables the message display...

Page 274: ...en immediately check what sort of action to perform Ink status display Displays the ink status FINE cartridge types and ink levels can be confirmed Overview of the Canon IJ Status Monitor The Canon IJ...

Page 275: ...Enable Status Monitor to start the Canon IJ Status Monitor Select Enable Status Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a docume...

Page 276: ...he printer is being used via USB connection Remote UI will not display Printer Information Allows you check detailed information such as the printer status the print progress and remaining ink levels...

Page 277: ...inue Allow to continue Some applications require an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 3 Install the MP Dri...

Page 278: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 278...

Page 279: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 279...

Page 280: ...paper size and the media type according to the loaded paper Important For more on the proper combination of paper settings you can specify by the printer driver for Windows and on the LCD Paper Setti...

Page 281: ...e paper of the front tray For example when the paper size setting for printing copying is A5 and the paper information registered to the printer is A4 you load A5 sized paper in the front tray before...

Page 282: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Collated Copying Special Copy Menu 282...

Page 283: ...m Setting Items for Copying Press the COPY button to reset the magnification to 100 6 Use the button or the Numeric buttons to specify the number of copies 6 7 Press the Black button or the Color butt...

Page 284: ...ess the Stop button while reserve copying is in progress the screen to select the method to cancel copying is displayed If you select Cancel all reserv then press the OK button you can cancel copying...

Page 285: ...settings are complete Note The asterisk on the LCD indicates the current setting Enlarge Reduce Select the reduction enlargement method Reducing Enlarging Copies Ex Note This setting item is displaye...

Page 286: ...n 1 layout Select the layout when copying four original pages onto a single sheet of paper by reducing each image Four different layouts are available Ex Note This setting item is displayed only when...

Page 287: ...sided copy is selected for Special copy Two Sided Copying Stapling side Select the orientation and the stapling side of the printed paper Ex Note This setting item is displayed only when 2 sided copy...

Page 288: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel 288...

Page 289: ...Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Ti...

Page 290: ...tem Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password...

Page 291: ...Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be change...

Page 292: ...Note To set the applications to integrate with see Settings Dialog Box 292...

Page 293: ...k items When scanning two or more documents from the ADF place documents of the same size 1 Make sure scanner or printer is turned on 1 2 Place items on platen or ADF 2 Positioning Originals Scanning...

Page 294: ...ize resolution PDF settings etc click Settings and then set each 3 item in the Settings Scanning from a Computer dialog box Note Once settings are made in the Settings dialog box the same settings can...

Page 295: ...whose number of pixels in the vertical or horizontal direction is 10501 or more cannot be used When you select a password protected PDF file you must enter the password Editing Password Protected PDF...

Page 296: ...on the Toolbar When adding existing images or PDF files Click Add Page on the Toolbar After the Open dialog box appears select the image s or PDF file s you want to add and then click Open Note You ca...

Page 297: ...Select Save As in File menu 8 The Save dialog box appears 9 Specify save settings 9 Save Dialog Box PDF Edit Screen 10 Click Save 10 The PDF file is saved Note When a password protected PDF file is ed...

Page 298: ...ear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary...

Page 299: ...Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameter...

Page 300: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 300...

Page 301: ...m IJ Scan Utility 1 Start IJ Scan Utility 1 For details click Home to return to the top page of the Online Manual for your model and search for Starting IJ Scan Utility 2 In IJ Scan Utility main scree...

Page 302: ...ew and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documen...

Page 303: ...t Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination 4 Note Skip ahead to Step 7 if an ADF option is se...

Page 304: ...tion to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after sc...

Page 305: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 305...

Page 306: ...ms vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color S...

Page 307: ...ive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen fun...

Page 308: ...selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selec...

Page 309: ...djust the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will...

Page 310: ...lable when Color Matching is selected on the Color Settings tab of the Preferences dialog box Scan Image Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Ca...

Page 311: ...ble when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail vie...

Page 312: ...thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings...

Page 313: ...e s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Sc...

Page 314: ...nt type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Inpu...

Page 315: ...orrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balan...

Page 316: ...the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if th...

Page 317: ...g the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original sta...

Page 318: ...f them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Ope...

Page 319: ...ey Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will...

Page 320: ...tart the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the S...

Page 321: ...rectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may n...

Page 322: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 322...

Page 323: ...Document Feeder Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important When scanning by specifying the paper size in IJ Scan Utility or...

Page 324: ...rea cannot be scanned 0 4 inch 1 cm or more Note Place up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important For the portions in which items cannot be sca...

Page 325: ...e document guide B all the way out 3 4 Load document with side to scan facing up in document tray 4 Insert the document until it stops 5 Adjust document guide to match width of document 5 Do not slide...

Page 326: ...r scanning with IJ Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in IJ Scan Utility check that it is selected w...

Page 327: ...t it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK 4 Note The scanner selected in the Scan from PC...

Page 328: ...below to start Windows 10 From the Start menu click All apps Canon Utilities IJ Network Scanner Selector EX2 Windows 8 1 Click IJ Network Scanner Selector EX2 on the Start screen If IJ Network Scanner...

Page 329: ...If your scanner or printer does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer i...

Page 330: ...reparing for Faxing Registering Recipients Sending Faxes Using Operation Panel of Printer Sending Faxes from Computer Windows Sending Faxes from Computer Mac OS Receiving Faxes Other Useful Fax Functi...

Page 331: ...ou will not be able to send or receive faxes make copies or scan originals When you are connecting the telephone whether or not you can use it depends upon your telephone line or telephone Setting Up...

Page 332: ...l during fax transmission or reception the fax image may be corrupted or a communication error may occur Such services as Caller ID etc may not operate properly on the telephone If you cannot avoid pa...

Page 333: ...cted to the jack on the printer you will need to purchase a B T adapter to connect as follows Attach the B T adapter to the modular cable connecting the external device then connect the B T adapter to...

Page 334: ...SL line select the same line type as you are subscribing to in Telephone line type Setting Telephone Line Type Connecting to an xDSL A Analog Subscriber Line B xDSL modem splitter may not be built in...

Page 335: ...g Telephone Line Type Connecting to an ISDN Line For details on ISDN Integrated Service Digital Network connection and settings refer to the manuals supplied with your terminal adapter or dial up rout...

Page 336: ...to set the Telephone line type manually in China Setting the Telephone Line Type Manually in China Note Telephone line type will not appear in countries or regions where Rotary pulse is not supported...

Page 337: ...e auto select then press the OK button 5 The current telephone line type is displayed Note If you do not need to change the telephone line type press the FAX button to return to the Fax standby screen...

Page 338: ...onnect a telephone or an answering machine to the external device jack of this printer For details on how to connect the telephone or the answering machine to the printer Basic Connection Connecting w...

Page 339: ...2 Pick up the handset 2 If the call is a voice call talk on the telephone If the call is a fax hang up the handset after the printer starts receiving the fax Note The telephone may not ring when a ca...

Page 340: ...When you have an answering machine connected to the printer select ON to switch to fax reception automatically after the answering machine answers If you select OFF the printer does not switch from te...

Page 341: ...If you have subscribed to a Distinctive Ring Pattern Detection DRPD service provided by your telephone company your telephone company will assign two or more telephone numbers with distinctive ring pa...

Page 342: ...OK button 7 The DRPD Fax ring pat screen is displayed 8 Select the ring pattern that your telephone company assigned to your fax number then 8 press the OK button Select from Normal ring Double ring S...

Page 343: ...d recipient s name is printed when sending faxes E Page number Note You can print USER S DATA LIST to confirm the sender information you have registered Summary of Reports and Lists When sending faxes...

Page 344: ...the Fax standby screen 8 Setting Daylight Saving Time Summer Time Some countries adopt the daylight saving time summer time system that shifts the clock time forward at certain periods of the year You...

Page 345: ...he cursor under the desired position use the Numeric buttons to 9 enter the time in 24 hour format when summer time starts then press the OK button Precede single digits with a zero 8 Set the date and...

Page 346: ...ttings then press the OK button 4 5 Enter the unit fax telephone number 5 1 Make sure that Add unit tel number is selected then press the OK button 1 2 Use the Numeric buttons to enter the unit fax te...

Page 347: ...Entering Numbers Letters and Symbols 7 Press the FAX button to return to the Fax standby screen 7 347...

Page 348: ...Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 Windows Registering Recipients Using Speed Dial Utility2 macOS 348...

Page 349: ...tered recipients in the group Registering Recipients in Group Dial You can register up to 20 recipients in total of individual recipients and group dials Note To change the registered information of t...

Page 350: ...ressing the Setup button 6 Select Recipient then press the OK button 6 The screen to select an ID number is displayed 7 Use the button or the Numeric buttons to select an unregistered ID number then p...

Page 351: ...ountry or region of purchase Enter directly is selected as the registration method The screen to enter the fax telephone number is displayed 1 Use the Numeric buttons to enter the fax telephone number...

Page 352: ...ration 11 Note To register another recipient s number and name select an unregistered ID number and operate in the same procedure To return to the Fax standby screen press the FAX button You can check...

Page 353: ...number in Fax settings after pressing the Setup button 6 Select Group dial then press the OK button 6 The screen to select an ID number is displayed 7 Use the button or the Numeric buttons to select a...

Page 354: ...s a member of the group dial 4 Press the Menu Wireless connect button to display the screen to select an ID number then add 4 another member Repeat this step to register the other recipient to the sam...

Page 355: ...ID number and operate in the same procedure To return to the Fax standby screen press the FAX button You can check the recipients you have registered to the group dial by printing GROUP DIAL TELEPHONE...

Page 356: ...3 Select Edit then press the OK button 3 The screen to select a registration method is displayed as well as when you register the recipient 4 Select a registration method then press the OK button 4 5...

Page 357: ...cipient s name then press the OK button 6 Note You can enter the name up to 16 characters including spaces Entering Numbers Letters and Symbols To change a group dial 1 Select Group dial then press th...

Page 358: ...after pressing the Setup button 6 Delete the registered information 6 To delete the recipient s information 1 Select Recipient then press the OK button 1 2 Use the button or the Numeric buttons to se...

Page 359: ...reports lists then press the OK button 5 6 Select Directory list then press the OK button 6 7 Select an item to print then press the OK button 7 If you selected Recipient The confirmation screen askin...

Page 360: ...it is recommended that you backup the registered data on the computer using Speed Dial Utility2 Starting Up Speed Dial Utility2 Speed Dial Utility2 Dialog box Saving Registered Telephone Directory on...

Page 361: ...do not know the administrator password contact the administrator of the printer Follow the procedure below to start up Speed Dial Utility2 1 Make sure printer is turned on 1 2 Start up Speed Dial Util...

Page 362: ...ual For printer that supports both wireless LAN connection and wired LAN connection MAC address of wired LAN connection is displayed regardless of the connection method 2 Display Printer Settings 2 Lo...

Page 363: ...button 6 Load from PC 6 Displays the telephone directory saved on the computer 7 Instructions 7 Displays this guide 8 Exit 8 Quits Speed Dial Utility2 Information registered or edited using Speed Dia...

Page 364: ...nd rejected numbers that registered on the printer to the computer 1 Start up Speed Dial Utility2 1 2 Select a printer from Printer Name list box and then click Display Printer Settings 2 3 Click Save...

Page 365: ...er Name list box and then click Display Printer Settings 2 3 Click TEL Number Registration from Setting Item List 3 The list of registered fax telephone numbers is displayed 4 Select an unoccupied cod...

Page 366: ...registering fax telephone numbers or a group dial repeat steps 4 to 6 To save the registered information on the computer 1 Click Save to PC 1 2 Enter file name on displayed screen and then click Save...

Page 367: ...peed Dial Utility2 1 2 Select a printer from Printer Name list box and then click Display Printer Settings 2 3 Click TEL Number Registration from Setting Item List 3 The list of registered fax telepho...

Page 368: ...5 Click OK 5 To continue changing fax telephone numbers or group dials repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC 1 2 Enter file name on displayed screen a...

Page 369: ...telephone numbers is displayed 4 Select a code to delete from list and then click Delete 4 Note To delete all fax telephone numbers on the list click Select All and then Delete 5 When confirmation sc...

Page 370: ...nformation is displayed 4 Select an item to change and then click Edit 4 The User Information dialog box is displayed 5 Enter new user s name on User Name and new fax telephone number in TEL Number 5...

Page 371: ...To register a rejected number 1 Select an unoccupied code from list and then click Edit 1 2 Enter fax telephone number in Rejected Number dialog box and then click OK 2 To change a rejected number 1 S...

Page 372: ...eed Dial Utility can be loaded 1 Start up Speed Dial Utility2 1 2 Select a printer from Printer Name list box and then click Display Printer Settings 2 3 Click Load from PC 3 4 Select a data of teleph...

Page 373: ...Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax Telephone Number Basic Resending Faxes Redialing Busy Number Setting Items for Sending Faxes 373...

Page 374: ...he Fax standby screen is displayed 3 Load documents on platen or in ADF Auto Document Feeder 3 Important When sending a double sided document load the document on the platen Double sided documents can...

Page 375: ...are automatically ejected If you load the document on the platen After scanning the document the confirmation screen asking you if you load the next document is displayed To send the scanned document...

Page 376: ...Do not unplug the power cord until all documents are sent If you unplug the power cord all unsent documents stored in the printer s memory are lost 376...

Page 377: ...es by Entering Fax Telephone Number Automatic Redialing You can enable or disable automatic redialing If you enable automatic redialing you can specify the maximum number of redial attempts and the le...

Page 378: ...8 Important Color transmission is available only when the recipient s fax device supports color faxing Note For manual redialing the printer memorizes up to 10 recent recipients dialed by entering th...

Page 379: ...contrast and the button increases the scan contrast 5 Select Scan resolution then press the OK button 5 6 Select the scan resolution 6 Note The asterisk on the LCD indicates the current setting Standa...

Page 380: ...7 Press the OK button 7 The LCD returns to the Fax standby screen 380...

Page 381: ...asic Creating an Address Book Fax Driver Edit or Remove a Recipient from an Address Book Fax Driver Search for a Recipient in an Address Book Fax Driver Cannot Send Faxes from Computer How to Open the...

Page 382: ...le menu 3 In Select Printer or Name in the Print dialog box select Canon XXX series FAX where 3 XXX is the model name 4 Click Print or OK 4 Print dialog box in Notepad Note Click Preferences or Proper...

Page 383: ...book For details on how to register recipients in the address book see Creating an Address Book Fax Driver If the recipient s fax telephone number is entered incorrectly or the registered fax telepho...

Page 384: ...x number as needed Example When the outside line access number is 0 and the fax number is XXX XXXX enter 0XXX XXXX 7 Click Transmit 7 When a confirmation message is displayed click OK Important If you...

Page 385: ...in the displayed dialog box 2 Note Once an individual recipient Contact is registered in the address book folder Windows Contacts as an address book file contact file it can be used in multiple appli...

Page 386: ...ote For faxing you can only specify the Contact one recipient You cannot specify a Distribution List 5 On Name and E mail tab of Properties dialog box enter First and Last 5 The recipient s name will...

Page 387: ...he outside line access number before the fax number as needed Example When the outside line access number is 0 and the fax number is XXX XXXX enter 0XXX XXXX If you upgrade from Windows XP to Windows...

Page 388: ...rom the Start menu select XXXX user name then double click AppData Roaming Canon MP5 to open the folder 4 Double click the wab file 4 The address book will be reflected in Windows Vista automatically...

Page 389: ...gistered in the address book Editing Recipients in an address book 1 Open the print settings dialog box of the fax driver 1 2 Click Address Book in the displayed dialog box 2 3 Select the recipient yo...

Page 390: ...an address book 1 Open the print settings dialog box of the fax driver 1 2 Click Address Book in the displayed dialog box 2 3 Select the recipient you want to delete from the Address Book dialog box...

Page 391: ...4 When a confirmation message is displayed click Yes 4 391...

Page 392: ...to fax with an application such as Notepad and then click 1 the Print command The command is Print on the File menu 2 In Select Printer or Name in the Print dialog box select Canon XXX series FAX wher...

Page 393: ...Select Recipient from Address Book dialog box If the entered name is found the recipient will be displayed in the contact list with its name selected While the name is selected click Set as Recipient...

Page 394: ...d all faxes stored in the machine s memory are deleted Note If the faxes stored in the machine s memory are deleted by a power failure or unplugging the power cord the list of the faxes deleted from t...

Page 395: ...support code is displayed see Support Code List for your model from Home of the Online Manual If no support code is displayed see A Message Is Displayed for your model from Home of the Online Manual...

Page 396: ...he Fax Printer Icon Windows 10 Windows 8 1 Windows 8 Windows 7 1 Select Control Panel Hardware and Sound Devices and Printers 1 2 Right click the Canon XXX series icon or Canon XXX series FAX icon and...

Page 397: ...Windows Vista 1 Select Control Panel Hardware and Sound Printers 1 2 Right click the Canon XXX series FAX icon where XXX is the model name and 2 select Properties 397...

Page 398: ...luetooth port you cannot send a fax from the computer You can use the following characters for Fax Number Character Explanation 0 9 For use in telephone and fax numbers p To place a pause between numb...

Page 399: ...Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception 399...

Page 400: ...screen Note For details on how to change the receive mode Setting Receive Mode 4 Load paper 4 Load the sheets of plain paper 5 Specify the paper settings as necessary 5 Changing Paper Settings This c...

Page 401: ...rt time allows you to specify the number of seconds until the printer switches to fax reception If you have subscribed to Duplex Ringing service in Hong Kong the telephone will ring a specified number...

Page 402: ...follows The entire message should be no longer than 15 seconds In the message tell your callers how to send a fax When the call is a voice call The telephone will ring when a call incomes Pick up the...

Page 403: ...e number of times to ring the telephone Advanced Settings of Receive Mode When the call is a voice call The telephone will ring when a call incomes When the printer does not detect the fax ring patter...

Page 404: ...For Network switch The name of this service varies depending on the country or region of purchase This setting may not be also available depending on the country or region of purchase 404...

Page 405: ...displayed on the LCD In this case load paper and press the OK button You can also press the Stop button to close the message and print the stored documents in the printer s memory later Printing Docu...

Page 406: ...ect the page size from A4 Letter or Legal Note Some of page sizes are not available depending on the country or region of purchase Media type The paper type is set to Plain paper 2 sided Select whethe...

Page 407: ...documents in Auto print settings under Fax settings Auto print settings An error has occurred on the printer If you select Print for Received documents in Auto print settings under Fax settings a rec...

Page 408: ...esume printing of the fax display the Fax standby screen by pressing the FAX button again Note The printer can store up to max 50 pages max 30 documents of faxes in the printer s memory When using ITU...

Page 409: ...Other Useful Fax Functions Document Stored in Printer s Memory 409...

Page 410: ...ettings under Fax settings You pressed the Stop button to cancel printing of a received fax Important If you unplug the power cord of the printer all faxes stored in the printer s memory are deleted F...

Page 411: ...elect a print menu then press the OK button 6 Print memory list You can print a list of the documents in the printer s memory MEMORY LIST MEMORY LIST shows the transaction number of the unsent or unpr...

Page 412: ...nted The screen to confirm whether to delete the printed document in the printer s memory is displayed If you select Yes and press the OK button the printed document in the printer s memory is deleted...

Page 413: ...screen is displayed 4 Select Memory reference then press the OK button 4 Note If no document is stored in the printer s memory No documents in memory is displayed on the LCD 5 Select a delete menu th...

Page 414: ...o delete then press the 1 OK button The confirmation screen is displayed 2 Select Yes then press the OK button 2 The specified document will be deleted from printer s memory Note To return to the Fax...

Page 415: ...ks or Lines Printout Copy Results Are Unsatisfactory What to Do When Paper Is Jammed Cannot Print Using AirPrint Installation Failed to MP Drivers Printer Driver Installation Windows Updating MP Drive...

Page 416: ...rk Windows macOS Manually Solved Network Troubles Network Key Password Unknown Cannot Remember Printer s Administrator Password Printer Cannot Be Used After Replacing Wireless Router or Changed Router...

Page 417: ...Printing Scanning from Smartphone Tablet Scanning Problems Windows Scanning Problems macOS Faxing Problems Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solv...

Page 418: ...blet to Wireless Router Switching Printer s Connection to Network or Terminal Devices Cannot Find Printer on Network Windows macOS LAN Setting Tips Changing LAN Settings Network Key Password Unknown C...

Page 419: ...ettings Network Key Password Unknown Cannot Remember Printer s Administrator Password Checking Network Information of Printer Restoring Printer s LAN Settings to Defaults Default Network Settings Swit...

Page 420: ...Network Communication Problems Cannot Find Printer on Network Windows macOS Wireless Router Problems Printer Settings Smartphone Tablet Troubles for Network 420...

Page 421: ...Cannot Find Printer on Network Windows macOS Cannot Find Printer on Network 421...

Page 422: ...ition improves redo the setup of the printer Wi Fi Connection Assistant is a powerful solution tool for network problems Step1 Check Basic Items for Network Step2 Solve Problems Using Wi Fi Connection...

Page 423: ...ore on checking the settings of the wireless router refer to the instruction manual supplied with the wireless router or contact the manufacturer If you use an encryption key specify it for the networ...

Page 424: ...om interference sources as possible Step2 Solve Problems Using Wi Fi Connection Assistant Diagnose and repair the network connections using Wi Fi Connection Assistant Download Wi Fi Connection Assista...

Page 425: ...See below Manually Solved Network Troubles 425...

Page 426: ...or details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower l...

Page 427: ...3 Shut down computer 3 After shutting down restart your computer and install the latest MP Drivers Printer Driver downloaded in step 1 427...

Page 428: ...Wireless Router Problems Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 428...

Page 429: ...etting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encrypt...

Page 430: ...Note This printer supports WPA WPA2 PSK WPA WPA2 Personal and WPA2 PSK WPA2 Personal 430...

Page 431: ...t If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with P...

Page 432: ...omputer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer...

Page 433: ...blet Troubles for Network Manually Solved Network Troubles Checking Network Information of Printer Printing Network Settings Restoring Printer s LAN Settings to Defaults Default Network Settings Conne...

Page 434: ...can be used without problems Step3 Check that Wi Fi setting of your printer is enabled When your printer has an LCD make sure the icon indicating Wi Fi is displayed Step4 Move printer and various devi...

Page 435: ...ss router you want to connect to If they are not matched check the SSID and password of the wireless router you want to connect to and then setup manually Check3 Is privacy separator SSID separator or...

Page 436: ...necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impe...

Page 437: ...wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communi...

Page 438: ...s are case sensitive Enter the password correctly Check2 Set up printer again and reconnect to Wi Fi Check3 Check DHCP on wireless router If DHCP is off set it on To check the settings of the wireless...

Page 439: ...evices that are not in use before adding them Check4 Check that printer is selected as connection for various devices e g computer smartphone tablet Select the network name SSID for Wireless Direct sp...

Page 440: ...gs Check6 Check that printer is not placed too far away from device If the distance between the printer and the device is too far wireless communication becomes poor Place the printer and the device c...

Page 441: ...on Wi Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prom...

Page 442: ...mputer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 2 3 Make sure Send only XX pings XX are numbers is selected 3 4 Enter IP a...

Page 443: ...Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 443...

Page 444: ...he printer will be deleted and printing scanning and faxing over the network will no longer be possible To use the printer over a network again after restoring printer s LAN settings to defaults refer...

Page 445: ...Problems While Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 445...

Page 446: ...may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode or to update the wireless router firmware For details contact the...

Page 447: ...ose of the wireless router Check5 Check that printer is not placed too far away from wireless router If the distance between the printer and wireless router is too far wireless communication becomes p...

Page 448: ...details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer display it using the operation panel...

Page 449: ...a common page across models Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For details about the functions of your printer s...

Page 450: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick Up or Feed the Paper No Paper Error Printout Copy Results Are Unsatisfactory 450...

Page 451: ...r and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB ca...

Page 452: ...XXX is your printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer set your printer as default printer to make the one selected by default For mac...

Page 453: ...After printing is completed select Off for Prevention of Print Data Loss Check7 If printing from your computer restart the computer Restart the computer and try printing again 453...

Page 454: ...is no orange tape left on the FINE cartridge If the orange tape remains on the FINE cartridge peel it off Then install the FINE cartridges again Push up the ink cartridge lock lever until it clicks in...

Page 455: ...ad deeply For macOS Clean the print head deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print he...

Page 456: ...the print side facing DOWN and align the right and left paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading envelopes consi...

Page 457: ...2 Select Select Printer and select printer you are using from pulldown menu and select 2 OK 3 Select Custom Settings 3 4 Select the Prevent paper double feed check box 4 5 Select OK on the displayed...

Page 458: ...he combination of the paper type setting and the loaded paper The method for checking the paper and print quality settings differs depending on what you are using your printer for Copying Printing Che...

Page 459: ...uts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl Vertical Line Next to Ima...

Page 460: ...per Is Smudged Uneven Colors Streaked Colors Note This web page is a common page across models Depending on the specifications of the printer you are using some of the features described scanner copy...

Page 461: ...INE cartridges with a new one Checking Ink Status on the LCD Replacing a FINE Cartridge Check3 Is the FINE cartridge installed properly If the FINE cartridge is not installed securely ink may not be e...

Page 462: ...ows Clean the print head For macOS Clean the print head If it does not improve go to the next step Step3 Clean the print head again After cleaning the print head again print the nozzle check pattern a...

Page 463: ...with the paper for detailed information on the printable side When copying see also the sections below Check6 Is platen glass or glass of ADF dirty Clean the platen glass or the glass of ADF Cleaning...

Page 464: ...storted or print results are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print...

Page 465: ...url before loading paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the p...

Page 466: ...n the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This...

Page 467: ...s Copying Setting Items for Copying Check6 Is platen glass or glass of ADF dirty Clean the platen glass or the glass of ADF Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Not...

Page 468: ...scratches For Windows 1 Check that printer is turned on 1 2 Open Canon IJ Printer Assistant Tool 2 Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 3 4 Drag Ink Dr...

Page 469: ...t Copy Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessar...

Page 470: ...ss print data check box and click OK Important Clear the check box once printing is complete Check2 Are you trying to print a large data file Windows If you are trying to print a large data file print...

Page 471: ...trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on...

Page 472: ...s Printout Copy Results Are Unsatisfactory Check2 Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note During borderless printing duplex prin...

Page 473: ...tion panel or the printer driver may improve the print result Check2 Perform print head alignment Aligning the Print Head Note For Windows if the problem is not resolved after performing the print hea...

Page 474: ...Scanning Problems Windows Scanning Problems 474...

Page 475: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 475...

Page 476: ...a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer func...

Page 477: ...er name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant applicatio...

Page 478: ...Faxing Problems Problems Sending Faxes Problems Receiving Faxes Cannot Print a Fax Telephone Problems Poor Quality Fax Received 478...

Page 479: ...Problems Sending Faxes Cannot Send a Fax Errors Often Occur When Send a Fax 479...

Page 480: ...your telephone company and the manufacturer of your terminal adapter If you only hear a beep when you press the Black button select Fax settings Security control Hook setting and then select Enable FA...

Page 481: ...Originals Check7 Does a printer error occur Ensure that an error message is displayed on the LCD When an error message is displayed on the LCD check the cause For messages refer to Message Is Display...

Page 482: ...ngs Note If selecting Reduce does not reduce errors select Do not reduce In addition when using an Internet telephone it is possible that errors occur more often if 4800 bps or 9600 bps is selected fo...

Page 483: ...Problems Receiving Faxes Cannot Print a Fax Cannot Print a Fax Fax received Saved in memory Appears 483...

Page 484: ...es will be stored in the printer s memory without being printed Memory Reception Printing starts automatically after replacing the FINE cartridge Document Stored in Printer s Memory You can also set t...

Page 485: ...Telephone Problems Cannot Dial Telephone Disconnects During a Call 485...

Page 486: ...tly Check that the telephone line cable is connected correctly Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly Check the telephone line type setting...

Page 487: ...evice such as an external telephone an answering device or a computer modem connected correctly Check that the telephone line cable and the telephone or a peripheral device such as an external telepho...

Page 488: ...sender to check whether the scanning area of the fax device is dirty Check4 Is ECM transmission reception enabled although the line connection is poor or is the sender s fax device compatible with ECM...

Page 489: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Wrong Language Appears in LCD 489...

Page 490: ...e sure power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the pr...

Page 491: ...en press the OK button 3 4 Use the button to select Auto power off and then press the OK button 4 5 Use the button to select OFF and then press the OK button 5 The setting to shut off the power automa...

Page 492: ...Note See below for details on how to disable the setting from ScanGear scanner driver Scanner Tab 492...

Page 493: ...er operates at the slower speed of Full Speed or Low Speed In this case the printer works properly but printing or scanning speed may slow down due to the communication speed USB Connection Not Recogn...

Page 494: ...ed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Ma...

Page 495: ...to select your language 1 Press Setup button and wait a little 1 2 Press button 2 times and press OK button 2 3 Press button 4 times and press OK button 3 4 Use button to select language for LCD and p...

Page 496: ...Installation and Download Problems Failed to MP Drivers Printer Driver Installation Windows Updating MP Drivers Printer Driver in Network Environment Windows 496...

Page 497: ...ivers Printer Driver 1 Open screen to uninstall MP Drivers Printer Driver 1 For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is...

Page 498: ...Printer Driver for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers Printer Driver according to the specifie...

Page 499: ...Errors and Messages Four Digit Alphanumeric Code Is Displayed on LCD When Error Occurred Message Is Displayed 499...

Page 500: ...yed on the printer s LCD or your computer screen Some errors may display a four digit alphanumeric code along with the error message The characters represent a support code error number For details on...

Page 501: ...isplayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Prin...

Page 502: ...is different from the paper size set in Page size in Fax paper settings Press the printer s OK button to cancel the error Check Media type and Page size in Fax paper settings and then reload the pape...

Page 503: ...ected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to...

Page 504: ...ere other than printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Coul...

Page 505: ...1203 1250 1300 1303 1304 1309 1310 1401 1403 1430 1485 15A1 15A2 1650 1651 1682 1684 1686 1688 168A 1702 1703 1704 1705 1712 1713 1714 1715 1890 2000 to 2ZZZ 2110 2120 2700 2801 2802 2803 2900 2901 30...

Page 506: ...9ZZZ 9500 A000 to ZZZZ B20B Note For information on how to deal with paper jams see What to Do When Paper Is Jammed If the paper is not jammed the support code is not displayed and the paper is not f...

Page 507: ...ed open it and check if the jammed paper is visible in the paper output slot A Removing Jammed Paper through Paper Output Slot Check2 Is the jammed paper visible in the feed slot of the front tray C R...

Page 508: ...er output cover and remove jammed paper inside the printer Removing Jammed Paper inside Printer 2 Press printer s OK button 2 The printer resumes printing Reprint the page you were printing if it was...

Page 509: ...lowly pull out the paper so as not to tear it Note If the paper cannot be pulled out or is torn open the printer s rear cover and remove jammed paper from the rear side Removing Jammed Paper from Rear...

Page 510: ...t leaves the printer 5 Open paper output tray 5 6 Pull paper output support and open output tray extension 6 7 Press printer s OK button 7 The printer resumes printing Reprint the page you were printi...

Page 511: ...received press the printer s Stop button to stop printing and then turn off the printer If you unplug the power cord all the faxes stored in the printer s memory are deleted 1 Turn off printer and unp...

Page 512: ...ght or left whichever makes it easier to remove the paper When moving the FINE cartridge holder hold the top of the FINE cartridge holder and slide it slowly to the far right or left 5 Hold jammed pap...

Page 513: ...nd remove any remaining paper Any paper left under the FINE cartridge holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces B in the printer 8 Close pape...

Page 514: ...th photos or graphics A5 paper may curl and jam as it leaves the printer 11 Open paper output tray 11 12 Pull paper output support and open output tray extension 12 13 Redo printing 13 All jobs in the...

Page 515: ...are deleted 1 Turn off printer and unplug it 1 2 Retract output tray extension and paper output support and close paper output tray front 2 cover and document tray 3 Open document cover and stand pri...

Page 516: ...ly and pull it out slowly 5 When you pull the jammed paper support the printer with your hand so that it does not fall over Note If the paper is rolled up pull it out and grasp the edges of the paper...

Page 517: ...ts original orientation 7 8 Plug printer back in and turn printer back on 8 9 Load paper 9 Loading Plain Paper Loading Photo Paper Loading Envelopes Note Make sure you are using suitable paper and loa...

Page 518: ...am as it leaves the printer 10 Open paper output tray 10 11 Pull paper output support and open output tray extension 11 12 Redo printing 12 All jobs in the print queue are canceled Redo the printing I...

Page 519: ...ading Envelopes Insert the paper until the leading edge of the paper touches the far end of the front tray and you hear a beep sound Align the paper guides of the front tray with both edges of the pap...

Page 520: ...1200 Cause Paper output cover is open What to Do Close the paper output cover and wait for a while Do not forget to close it such as after replacing FINE cartridges 520...

Page 521: ...r output cover Press the printer s OK button to resolve the error The printer ejects one blank sheet of paper and resumes printing from the next paper The printer will not reprint the page that was pr...

Page 522: ...1250 Cause Paper output tray is closed What to Do Open the paper output tray pull out the paper output support and open the output tray extension The printer resumes printing 522...

Page 523: ...If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer...

Page 524: ...ot resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one Replacing a FINE Cartridge If this still does not solve the problem contact your nearest Canon service center to...

Page 525: ...tridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press...

Page 526: ...zed What to Do Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this printer Install the appropriate ink cartridge If you want to cance...

Page 527: ...ns below Network Connectivity Refer to the following page and check the connection status between the printer and the network Manually Solved Network Troubles Web Service License Agreement Status Prin...

Page 528: ...the FINE cartridge Replacing a FINE Cartridge If the error is not resolved the printer may be damaged Contact your nearest Canon service center to request a repair Important If you unplug the power c...

Page 529: ...ridges for optimal image quality 2 To SCAN or FAX If you intend to SCAN or FAX if your printer has that capability you should take one of the following steps a For each ink cartridge identified by the...

Page 530: ...will be able to PRINT or COPY until the remaining ink is depleted Please note that image quality may be diminished if you PRINT or COPY when there is little ink remaining in the cartridge s OR b Open...

Page 531: ...o Retract the output tray extension and the paper output support open the paper output cover and then remove the FINE cartridges Make sure the FINE cartridges are compatible with this printer and inst...

Page 532: ...e paper output support open the paper output cover and then make sure that shipping tape and protective material have been removed from the FINE cartridge holder If the shipping tape or protective mat...

Page 533: ...mation on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the front tray registered on the printer the following m...

Page 534: ...and the paper information registered on the printer refer to the following Paper Settings on the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer...

Page 535: ...d orientation on the platen Make sure the platen and the print head alignment sheet are not dirty Load A4 or Letter size plain paper in the front tray Check the print head condition by printing the no...

Page 536: ...print head alignment sheet on platen 1 Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer...

Page 537: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 537...

Page 538: ...cartridge holder motion is not impeded by stabilizer jammed paper etc Remove any impediment Important When clearing an impediment to FINE cartridge holder motion be careful not to touch the clear fil...

Page 539: ...Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 539...

Page 540: ...d unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the pow...

Page 541: ...your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Note In the case of warnings or errors caused by r...

Page 542: ...to Do When Paper Is Jammed Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair...

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