Canon Pixma G2030 Series Online Manual Download Page 301

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Scanner Does Not Work

Check 1

Make sure that your scanner or printer is turned on.

Check 2

Check for any printererrors.

For messages, see When Error Occurred.

Check 3

Connect the USB cable to a different USB port on the computer.

Check 4

If the USB cable is connected to a USB hub, remove it from the USB hub and

connect it to a USB port on the computer.

Check 5

With network connection, check the connection status and reconnect as

needed.

Network Scan Settings

Check 6

Restart the computer.

Check 7

Reinstall MP Drivers from the Setup CD-ROM or our website.

301

Summary of Contents for Pixma G2030 Series

Page 1: ...G2030 series Online Manual English...

Page 2: ...ttach the Document Cover 50 Refilling Ink Tanks 52 Refilling Ink Tanks 53 Checking Ink Level 59 Ink Tips 60 Performing Maintenance Functions from Your Computer macOS 61 Opening Remote UI for Maintenan...

Page 3: ...ts and Their Use 107 Main Components 108 Front View 109 Rear View 111 Inside View 112 Operation Panel 113 Power Supply 114 Checking that Power Is On 115 Turning the Printer On and Off 116 Unplugging t...

Page 4: ...ings Tab 150 Basic Settings Tab Description 151 Paper Settings on the Printer Driver 159 Printing on Postcards 161 Setting Up Envelope Printing 162 Registering a Frequently Used Printing Profile 163 S...

Page 5: ...re 212 Paper Settings 213 Copying 215 Making Copies on Plain Paper 216 Copying on Photo Paper 217 Scanning 218 Scanning in Windows 219 Scanning According to Item Type or Purpose IJ Scan Utility 220 IJ...

Page 6: ...ut Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks 285 Lines Are Misaligned Distorted 288 Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl 289 Vertical Line Next to Image 292 I...

Page 7: ...USB 313 Errors and Messages 315 When Error Occurred 316 Message Is Displayed 318 List of Support Codes for Printer Errors 320 What to Do When Paper Is Jammed 325 Removing Jammed Paper inside Printer 3...

Page 8: ...Using Online Manual Operating Environment Symbols Used in This Document Trademarks and Licenses Screenshots in This Manual 8...

Page 9: ...onal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to...

Page 10: ...Trademarks and Licenses Trademarks Licenses 10...

Page 11: ...Incorporated in the United States and or other countries Adobe Acrobat Flash Photoshop Photoshop Elements Lightroom Adobe RGB and Adobe RGB 1998 are either registered trademarks or trademarks of Adob...

Page 12: ...ATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE O...

Page 13: ...ght owner as Not a Contribution Contributor shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within t...

Page 14: ...r regarding such Contributions 6 Trademarks This License does not grant permission to use the trade names trademarks service marks or product names of the Licensor except as required for reasonable an...

Page 15: ...hnology Inc copyright notice BSD Copyright c 2001 2003 Networks Associates Technology Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitt...

Page 16: ...HE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 4 Sun Microsystems Inc copyright notice BSD Copyright c 2003 Sun Microsystems Inc 4150 Network Circle Santa Clara Califor...

Page 17: ...FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUP...

Page 18: ...IS PROVIDED BY THE COPYRIGHT HOLDER AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAI...

Page 19: ...RIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN...

Page 20: ...R IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Written by Joel Sherrill joel OARcorp com COPYRIGHT c 1989 2000 On Line Applications Research Corporation OAR Permission...

Page 21: ...LITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The FreeType Pr...

Page 22: ...s well as linking it to form a program or executable This program is referred to as a program using the FreeType engine This license applies to all files distributed in the original FreeType Project i...

Page 23: ...that you use one or more of the following phrases to refer to this software in your documentation or advertising materials FreeType Project FreeType Engine FreeType library or FreeType Distribution As...

Page 24: ...t c 2011 2015 ARM LIMITED All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistribution...

Page 25: ...the following conditions are met Redistributions of source code must retain copyright notices this list of conditions and the following disclaimer Redistributions in binary form must reproduce the abo...

Page 26: ...this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentatio...

Page 27: ...RISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Lua Copyright 1994 2014 Lua org PUC Rio Permission is hereby granted free of charge to any person ob...

Page 28: ...f charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy...

Page 29: ...SING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Copyright C 2019 Broadcom Corporation All Rights Reserved Permission to use copy modify and or distrib...

Page 30: ...ITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWIS...

Page 31: ...or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES...

Page 32: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Refilling Ink Tanks 32...

Page 33: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 33...

Page 34: ...bend them in the opposite direction until the paper becomes completely flat For more details on handling curled paper see Check 3 in Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl...

Page 35: ...Loading paper in landscape orientation D can cause paper jams Note Check that the tip of paper comes up against the inner part of a feed slot when you load long length paper Depending on the weight of...

Page 36: ...ide and adjust the guides to both edges of the paper stack 5 Do not slide the paper guides too tightly against the paper The paper may not be fed properly Note Do not load sheets of paper higher than...

Page 37: ...ow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors incre...

Page 38: ...ut paper with your hands or use the printer in a place where the paper does not fall If the paper falls the printed side may become dirty or scratched Also when supporting the paper with hands be sure...

Page 39: ...ve 1 Prepare envelopes 1 Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction...

Page 40: ...t once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up After loading envelopes on the rear tray the Paper lamp flashes 5 Move the right paper gu...

Page 41: ...Select button D to select and press OK button E 6 Using a Web Browser paper information is set according to the envelope loaded on the rear tray Handling Printer Configuration Using the Web Browser 7...

Page 42: ...e loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper size settings When this function is enabled the Alarm lamp flashes if these settin...

Page 43: ...Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals How to Detach Attach the Document Cover 43...

Page 44: ...portant Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any obj...

Page 45: ...3 Close the document cover gently 3 Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 45...

Page 46: ...ning by spec ifying a standard size A4 Letter etc Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original Loading Only One Original in Center of Platen Scanning two or more origi...

Page 47: ...ed on the diagonally striped area cannot be scanned Loading Two or More Originals on Platen Place the originals WITH THE SIDE TO SCAN FACING DOWN Allow 0 40 in 1 cm or more space between the edges dia...

Page 48: ...ensates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 in 180 mm or more cannot be corrected Non rectangular or irregular shaped photos s...

Page 49: ...per Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm Note When loading a thick original such as a book on the platen you can load it by rem...

Page 50: ...aching the document cover Hold up the document cover in portrait orientation and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both...

Page 51: ...51...

Page 52: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 52...

Page 53: ...From Windows Changing the remaining ink level notification setting From another operating system Handling Printer Configuration Using the Web Browser If the remaining ink level notification function i...

Page 54: ...e printer 3 Open the tank cap C of the ink tank to be refilled 3 D Yellow E Magenta F Cyan G Black Important Carefully open the tank cap of the ink tank Ink on the inside of the tank cap may spatter w...

Page 55: ...s inlet I slowly stand the bottle upside down and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall Important Make sure that each color...

Page 56: ...htly and remove the bottle from the inlet while slowly tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the ink bottle securely and store the ink bottle upright 7 Clo...

Page 57: ...onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not use ink bottles and ink contained therein except to refill tanks of printers specified...

Page 58: ...hite document or when black and white printing is specified Every ink is also consumed in the standard cleaning and deep cleaning of the print head which may be necessary to maintain the performance o...

Page 59: ...remaining ink level notification function to work appropriately each ink tank must be filled with entire contents of the corresponding color ink bottle bundled with the printer before printing After...

Page 60: ...leaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Important The used ink is ejected into the maintenan...

Page 61: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 61...

Page 62: ...t and click Options Supplies 2 3 Click Show Printer Webpage in General tab 3 Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and clic...

Page 63: ...ozzle Check pattern printing is displayed 5 Check the results 5 To check whether the print quality has improved click Yes To cancel the check process click No If cleaning the head once does not resolv...

Page 64: ...5 Check the results 5 To check whether the print quality has improved click Yes To cancel the check process click No Important Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the...

Page 65: ...3 Load paper in printer 3 Load one sheet of A4 size or Letter size plain paper into the rear tray 4 Run head position adjustment 4 Check that the printer power is on and then click Yes Head alignment...

Page 66: ...ng Maintenance Functions from the Printer Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print...

Page 67: ...t result Set Media Type Quality etc Media Quality Tab When the Print Results Are Blurred or Uneven Step 1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the com...

Page 68: ...resolved replace ink in print head Important Replace ink in print head consumes a great amount of ink Frequent replace ink in print head can rapidly consume ink so replace ink in print head only when...

Page 69: ...You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper in the rear tray 2 Loading Plain Paper Photo Paper 3...

Page 70: ...al streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal streaks in the pattern B E Good F Bad horizontal streaks are present If a...

Page 71: ...Press and hold the Stop button and release it when the Alarm lamp flashes 2 times 2 The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after flashing Do n...

Page 72: ...release it when the Alarm lamp flashes 3 times 2 3 Press the Black button or the Color button 3 The printer starts cleaning the print head deeply The cleaning will be complete when the ON lamp lights...

Page 73: ...are a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 1 2 Load a sheet of A4 or Letter sized plain paper on the rear tray 2 Loading Plain Paper Photo Paper 3 Press and hold t...

Page 74: ...hts after flashing Remove the print head alignment sheet on the platen Important Do not open the document cover or move the print head alignment sheet on the platen until adjusting the print head posi...

Page 75: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 75...

Page 76: ...e cleaned without paper 5 Make sure that the paper feed roller has stopped rotating load three sheets of A4 or 5 Letter sized plain paper on the rear tray Loading Plain Paper Photo Paper 6 Press the B...

Page 77: ...If the problem is not resolved after cleaning contact Canon to request a repair 77...

Page 78: ...per 1 Check that printer is turned on 1 2 Remove any paper from the rear tray 2 3 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the 3 paper 4 Fold one side of the...

Page 79: ...cted paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after pe...

Page 80: ...nance cartridge becomes full an error message is displayed and the printer stops working until the cartridge is replaced with a new one Do not touch the terminal A or opening B of the maintenance cart...

Page 81: ...t place the removed maintenance cartridge on a desk or other surface as there may be ink on the bottom of the cartridge To prevent ink from leaking do not tilt the removed maintenance cartridge or tur...

Page 82: ...your hands 7 Insert the new maintenance cartridge straight until it stops 7 8 Attach the maintenance cover 8 Align the tab on the back of the maintenance cover with the hole on the printer and close...

Page 83: ...g Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Changing Settings Changing Printer Settings from...

Page 84: ...Safety Safety Precautions Regulatory Information WEEE 84...

Page 85: ...se these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet...

Page 86: ...ay not remove ink stains Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality D...

Page 87: ...o leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Be s...

Page 88: ...Regulatory Information Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 88...

Page 89: ...EU Richtlinie ber Elektro und Elektronik Altger te 2012 19 EU und nationalen Gesetzen nicht ber den Hausm ll entsorgt werden darf Dieses Produkt muss bei einer daf r vorgesehenen Sammelstelle abgegebe...

Page 90: ...pements lectriques et lectroniques Parall lement votre enti re coop ration dans le cadre de la mise au rebut correcte de ce produit favorisera une meilleure utilisation des ressources naturelles Pour...

Page 91: ...con un sistema de gesti n RAEE autorizado o con el servicio de recogida de basuras dom stico Si desea m s informaci n acerca de la devoluci n y reciclado de RAEE visite la web www canon europe com wee...

Page 92: ...para a Uni o Europeia e AEE Noruega Isl ndia e Liechtenstein Este s mbolo indica que o produto n o deve ser colocado no lixo dom stico de acordo com a Directiva REEE 2012 19 UE e a legisla o nacional...

Page 93: ...affald af elektrisk og elektronisk udstyr f r du ved at bes ge www canon europe com weee 2012 19 www canon europe com weee Gjelder kun den europeiske union og E S Norge Island og Liechtenstein Dette s...

Page 94: ...s tietoja s hk ja elektroniikkalaiteromun ker yksest ja kierr tyksest on osoitteessa www canon europe com weee Endast f r Europeiska unionen och EES Norge Island och Liechtenstein Den h r symbolen vis...

Page 95: ...tt gy jt ponton Az ilyen jelleg hullad kok a nem megfelel kezel s eset n a benn k tal lhat vesz lyes anyagok r v n rtalmasak lehetnek a k rnyezetre s az emberek eg szs g re Tov bb a term kb l sz rmaz...

Page 96: ...ie inform cie o mieste recykl cie opotrebovan ch zariaden z skate od miestneho radu radu ivotn ho prostredia zo schv len ho pl nu OEEZ alebo od spolo nosti ktor zais uje likvid ciu komun lneho odpadu...

Page 97: ...as d l elektros ir elektronin je rangoje esan i pavojing med iag gali pakenkti aplinkai ir moni sveikatai Pad dami u tikrinti tinkam io gaminio alinimo tvark kartu prisid site prie veiksmingo gamtos i...

Page 98: ...ovenite de la echipamentele electrice i electronice EEE M nuirea necorespunz toare a acestor tipuri de de euri poate avea un impact negativ asupra mediului nconjur tor i s n t ii indivizilor din cauza...

Page 99: ...ili slu bi za odlaganje ku nog otpada Ostale informacije o vra anju i recikliranju WEEE proizvoda potra ite na www canon europe com weee Korisnici u Srbiji Ovaj simbol ozna ava da ovaj proizvod ne sme...

Page 100: ...Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality...

Page 101: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 102: ...any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the pri...

Page 103: ...a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling tran...

Page 104: ...hesive tape to secure all the covers on the printer to keep them from opening during 6 transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such...

Page 105: ...urity settings on the printer such information may be stored in the printer To keep your personal information safe please be sure to reset all printer settings when sending the printer for repair lend...

Page 106: ...press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned o...

Page 107: ...Main Components and Their Use Main Components Power Supply 107...

Page 108: ...Main Components Front View Rear View Inside View Operation Panel 108...

Page 109: ...and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper Loading Envelopes D Paper Output Tray Printed paper is ejected Pull out it b...

Page 110: ...G Document Cover Open to load an original on the platen H Platen Load an original here 110...

Page 111: ...wer cord C Maintenance Cover Remove when replacing the maintenance cartridge D Maintenance Cartridge Absorbs ink used for cleaning Replacing Maintenance Cartridge Important Do not touch the metal casi...

Page 112: ...ll the low tanks Refilling Ink Tanks D Upper Limit Line Indicates the maximum capacity of the ink E Middle Line Indicates the middle position between the Upper Limit Line and Lower Limit Line F Lower...

Page 113: ...rent paper size D Paper Select button Select the paper size of the printer E Black button Starts black white copying etc F Color button Starts color copying etc G Stop button Cancels operation when pr...

Page 114: ...Power Supply Checking that Power Is On Turning the Printer On and Off Unplugging the Printer 114...

Page 115: ...Checking that Power Is On The ON lamp is lit when the printer is turned on Note It may take a while for the printer to start printing immediately after you turn on the printer 115...

Page 116: ...flashes see When Error Occurred You can set the printer to automatically turn on when a print operation is performed from a computer This feature is set to off by default For Windows Managing the Pri...

Page 117: ...Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default 117...

Page 118: ...ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer...

Page 119: ...Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Handling Printer Configuration Using the Web Bro...

Page 120: ...Changing Printer Settings from Your Computer Windows Changing the Print Options Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode 120...

Page 121: ...s option if you encounter print failures such as part of an image data being cut off 1 Open the printer driver setup window 1 2 Click Print Options on the Page Setup tab 2 The Print Options dialog box...

Page 122: ...age Setup tab 4 When you perform printing the specified ink will be used Important When the following settings are specified Black Only does not function because the printer uses an ink other than bla...

Page 123: ...specified period of time 1 Open the Canon IJ Printer Assistant Tool 1 2 Check that the printer is on and then click Auto Power 2 The Auto Power Settings dialog box will open Note If the printer is of...

Page 124: ...disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On settin...

Page 125: ...omputer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer 3 Configu...

Page 126: ...ecessary switch between various modes of printer operation 4 Apply the settings 4 Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter...

Page 127: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 127...

Page 128: ...ction automatically turns on the printer when data is received 1 Selecting Printer settings from Remote UI 1 2 Click Energy saving settings 2 3 Complete the following settings 3 Auto power off Specify...

Page 129: ...ismatch If the check box is deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper i...

Page 130: ...Changing Settings from Operation Panel Setting Items on Operation Panel Checking the Total Number of Uses of Printer Initializing Printer Settings 130...

Page 131: ...alignment sheet 6 Printing head alignment value 7 Roller cleaning 8 Bottom plate cleaning 9 Ink level notification Disabled 10 Improving paper rubbing 11 Detecting paper setting mismatch 12 Perform r...

Page 132: ...of uses of printer can be printed and checked 1 Check that printer is turned on 1 2 Load A4 or Letter sized plain paper 2 3 Press and hold the Stop button and release it when the Alarm lamp flashes 1...

Page 133: ...Check that printer is turned on 1 2 Press and hold the Stop button and release it when the Alarm lamp flashes 14 times 2 All the printer settings are initialized Note You cannot set the following sett...

Page 134: ...o paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The sup...

Page 135: ...PC with pre installed operating system Printer driver and IJ Printer Assistant Tool support the following OS Windows Server 2008 R2 SP1 Windows Server 2012 R2 Windows Server 2016 Windows Server 2019 a...

Page 136: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 136...

Page 137: ...ilable in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 C...

Page 138: ...ter Media Type Windows Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal Executi...

Page 139: ...sizes Minimum size 2 17 x 3 50 in 55 0 x 89 0 mm Maximum size 8 50 x 47 24 in 216 0 x 1200 0 mm When Height of Page Size is set to a value exceeding 26 61 in 676 mm Media Type is set to Plain Paper P...

Page 140: ...1 Approx 80 sheets Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2...

Page 141: ...r may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Na...

Page 142: ...notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers Envelopes with a double flap Envelopes with an embossed or treated...

Page 143: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 144: ...table sheets per pigment color ink bottle Standard mode 7 700 sheets Economy mode 8 100 sheets Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Measurement metho...

Page 145: ...Printing Printing from Computer Paper Settings 145...

Page 146: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS Printing Using Canon Application Software Printing from Chrome OS 146...

Page 147: ...Driver Basic Printing Setup Basic Main Controls Basic Settings Tab Set Media Type Quality etc Media Quality Tab Set the Layout of Printed Documents Page Setup Tab Overview of the Printer Driver Updati...

Page 148: ...ur purpose in Profiles on the Basic Settings tab If you select a print setting Paper Size and Media Type will change automatically Note When the paper size to be printed is selected from Printer Paper...

Page 149: ...Note For details about the paper information to be registered on the printer see the following Paper Settings on the Printer Driver 149...

Page 150: ...Main Controls Basic Settings Tab Basic Settings Tab Description Paper Settings on the Printer Driver 150...

Page 151: ...re printing Always print with current settings Page Size Printer Paper Size Media Type Quality Copies Collate Orientation Grayscale Printing Borderless Printing Page Layout Zoom 1 sided 2 sided Bookle...

Page 152: ...e set from the application software those settings have priority Envelope If you select this setting for printing an envelope Media Type is set automatically to Envelope In the Envelope Size Setting d...

Page 153: ...nd horizontal dimensions for the paper size Printer Paper Size Selects the size of paper actually loaded into the printer Normally it will appear as Same as Page Size and the document is printed with...

Page 154: ...e two settings or the specified printing order may not be enabled Orientation Selects the printing orientation If the application used to create your document has a similar function select the same or...

Page 155: ...oth sides of the paper This type of printing ensures that pages can be collated properly in page number order when the printed sheets are folded and stapled at the center Preferences Opens the Booklet...

Page 156: ...plication software Save the orientation setting Saves the Orientation to the printing profile in Profiles To apply the saved print orientation when the printing profile is selected check this check bo...

Page 157: ...s for pasting together the pages into a poster Check this check box to print the words Note Depending on the environment of the printer driver you are using this function may not be available Print Cu...

Page 158: ...the sheet Page Border Prints a page border line around each document page Check this check box to print the page border line Printer Media Information dialog box This dialog box allows you to check t...

Page 159: ...er driver Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss...

Page 160: ...mmercially available papers Media name Media Type in the printer driver Plain Paper including recycled paper Plain Paper Envelopes Envelope Greeting Cards Inkjet Greeting Card Card Stock Card Stock 16...

Page 161: ...er jam With return postcards borderless printing cannot be used 5 Select the media type 5 Select the Hagaki you want to use from Hagaki in Media Type Important This printer cannot print on postcards t...

Page 162: ...elected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orientation is Landscape setting for Custom Settings in the M...

Page 163: ...eleted at any time Registering a Printing Profile 1 Open the printer driver setup window 1 2 Set the necessary items 2 From Profiles on the Basic Settings tab select the printing profile to be used an...

Page 164: ...driver or upgrade the printer driver version the print settings that are already registered will be deleted from Profiles Registered print settings cannot be saved and preserved If a profile is delete...

Page 165: ...e Quality etc Media Quality Tab Media Quality Tab Description Adjust Colors Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC...

Page 166: ...w before printing Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Media Type Selects a type of printing...

Page 167: ...tensity Selects color adjustment method Auto Cyan Magenta Yellow Brightness Contrast and so on are adjusted automatically Manual Select when you set the individual settings such as Cyan Magenta Yellow...

Page 168: ...hen each item is adjusted Note The graphic is in monochrome when the Grayscale Printing check box is checked View Color Pattern Displays a pattern for checking color changes produced by color adjustme...

Page 169: ...he type of document to be printed Color Correction Allows you to select Driver Matching ICM or None to match the purpose of the print operation Driver Matching With Canon Digital Photo Color you can p...

Page 170: ...Set the Layout of Printed Documents Page Setup Tab Page Setup Tab Description Setting the Number of Copies and Printing Order Perform Borderless Printing 170...

Page 171: ...a similar function set them with the application Settings Preview Page Size Printer Paper Size Copies Print from Last Page Collate Orientation Rotate 180 degrees Borderless Printing Page Layout Zoom...

Page 172: ...heck box to print your document in normal order starting from the first page Collate Check this check box to group together the pages of each copy when you want to print multiple copies Uncheck this c...

Page 173: ...ument to print Page Layout Selects the size of the document you want to print and the type of printing 1 on 1 to 16 on 1 Multiple pages of document can be printed on one sheet of paper To change the p...

Page 174: ...Stamp and Background may not be available Defaults Restores all the settings you have changed to their default values Clicking this button restores all the settings on the current screen to their defa...

Page 175: ...s to specify a specific page or range Note If some of the pages have not been printed well specify the pages that do not need to be printed by clicking them in the settings preview of the Page Setup t...

Page 176: ...function does not work when ICM is selected for Color Correction on the Matching tab of the Manual Color Adjustment dialog box Disable the color profile setting of the application software Checking t...

Page 177: ...ta to be sent to the printer Select Recommended under normal circumstances Important A large amount of memory may be used for certain settings Do not change the setting if your computer has a small am...

Page 178: ...e first page only Background Background printing is a function that allows you to print an illustration or a similar object bitmap behind the document Check this check box to print a background and se...

Page 179: ...ype Font Selects the font for the stamp text string Style Selects the font style for the stamp text string Size Selects the font size for the stamp text string Outline Selects a frame that encloses th...

Page 180: ...le can be set by entering the number of degrees Negative values rotate the stamp clockwise Note Rotation is enabled only when Text or Date Time User Name is selected for Stamp Type on the Stamp tab No...

Page 181: ...a background Moving the slider to the right increases the intensity and moving the slider to the left decreases the intensity To print the background at the original bitmap intensity move the slider t...

Page 182: ...Delete Deletes an unnecessary background Specify the title of an unnecessary background from the Backgrounds list and then click this button 182...

Page 183: ...rint from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print...

Page 184: ...s on the application software When you specify the number of copies and the printing order with both the application software and this printer driver the number of copies may be multiplied numbers of...

Page 185: ...p tab Click OK when the confirmation message appears When a message prompting you to change the media type appears select a media type from the list and click OK 3 Check the paper size 3 Check the Pag...

Page 186: ...est printing select Plain Paper and click OK Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems However the por...

Page 187: ...ze 3 Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order 4 If necessary click Preferences specif...

Page 188: ...select another stapling side from the Binding Location list 5 Set the margin width 5 If necessary click Specify Margin and set the margin width and then click OK 6 Complete the setup 6 Click OK on the...

Page 189: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Instructions for Use Printer Driver 189...

Page 190: ...ent print data formats you need a printer driver for the specific model you are using Installing the Printer Driver To install the printer driver install the driver from the Setup CD ROM or our websit...

Page 191: ...etails refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintena...

Page 192: ...or displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer S...

Page 193: ...fers from the printing resolution text and lines in the preview display may appear different from the actual print result With some applications the printing is divided into multiple print jobs To can...

Page 194: ...Print dialog box again 7 Open the printer driver setup window and click OK 8 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Incorporated printing may take time or some data m...

Page 195: ...ustom Settings dialog box Perform this function to change the settings of this printer Note If the printer is off or if communication between the printer and the computer is disabled an error message...

Page 196: ...is selected for Page Size on the Page Setup tab the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orientation is Landscape setting Do not dete...

Page 197: ...ics to send information To stop sending information uncheck this check box The check box appears only if a user with administrator privileges is logged on If information is not provided the check box...

Page 198: ...ion on any errors that occur on the printer You can then immediately check what sort of action to perform Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor displays icons and message...

Page 199: ...the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in front of other...

Page 200: ...e For secure communication window This window allows you to download the route certificate register it to the browser and disable warning displays Help Menu Select this menu to display Help informatio...

Page 201: ...The installation program starts 3 Install the driver 3 Take the appropriate action as described on the screen 4 Complete the installation 4 Click Exit Depending on the environment you are using a mes...

Page 202: ...2 Perform the uninstaller 2 Click Start When the confirmation message appears click Yes When all the files have been deleted click Complete The deletion of the Driver is complete 202...

Page 203: ...oftware macOS Printing Basic Printing on Postcards How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Require...

Page 204: ...d the printer Print from a Mac 1 Check that printer is turned on 1 Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 2 Register...

Page 205: ...et general print settings such as the layout and the print sequence For information about print settings refer to macOS help 6 Click Print 6 The printer prints according to the specified settings Impo...

Page 206: ...ientation of loading envelope The print data is rotated by 180 degrees against the print result image Load the envelope in vertically with the address side facing up so that the folded flap of the env...

Page 207: ...Select Postcard or Postcard Borderless for Paper Size from the print dialog When you print on the address side select Postcard Select the Hagaki you want to use for Media Type from the print dialog Im...

Page 208: ...alog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software 1 The Page Setup dialog opens Opening the Print Dialog Use thi...

Page 209: ...Print Queue 2 Check the printing status 2 You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes prin...

Page 210: ...ining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 1 2 Select your model and then click Open Print Queue 2 The print status c...

Page 211: ...ter and PC You cannot remove the printer if you are not logged on as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences a...

Page 212: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 212...

Page 213: ...ccording to the loaded paper Media type is set depending on the paper size Paper size Media type A4 LTR Plain paper 4 x6 Photo paper optional optional Note The is set to the same as the paper size and...

Page 214: ...or example when the paper size setting for printing is A5 and the paper size setting set to A4 on the printer the printer starts printing with A5 on the paper loaded Printing after replacing paper You...

Page 215: ...Copying Making Copies on Plain Paper Basics Copying on Photo Paper 215...

Page 216: ...he one which you previously pressed To cancel copying Press the Stop button Important Do not open the document cover or remove the original from the platen until scanning is completed While the printe...

Page 217: ...rding to the number of copies you want Press the same button Color button or Black button as the one which you previously pressed To cancel copying Press the Stop button Important Do not open the docu...

Page 218: ...Scanning Scanning in Windows Scanning in macOS 218...

Page 219: ...ating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Tips Positioning Originals Scanning from Computer Net...

Page 220: ...o Item Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Prot...

Page 221: ...and Photo is best suited for scanning photos Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically save...

Page 222: ...Note To set the applications to integrate with see Settings Dialog Box 222...

Page 223: ...items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Make sure scanner or printer is turned on 1 2 Place items on platen or ADF 2 Positioning Originals...

Page 224: ...settings etc click Settings and then 3 set each item in the Settings Scanning from a Computer dialog box Note Once settings are made in the Settings dialog box the same settings can be used for scann...

Page 225: ...file you must enter the password Editing Password Protected PDF Files 1 Place items on platen or ADF 1 2 Start IJ Scan Utility 2 3 Click PDF Editor in the IJ Scan Utility main screen 3 IJ PDF Editor...

Page 226: ...on When deleting pages Click the page you want to delete and then click Delete Page on the Toolbar Note These buttons appear when two or more pages have been created 8 Select Save As in File menu 8 Th...

Page 227: ...normally select this setting High Compresses the file size when saving This will reduce the load on your network and server Important If you save PDF files with high compression repeatedly images may...

Page 228: ...ly Images with small amount of text Images containing text whose font size is outside the range of 8 points to 48 points Images containing special fonts effects italics or hand written text Images wit...

Page 229: ...ear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary...

Page 230: ...Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameter...

Page 231: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 231...

Page 232: ...p the network environment Starting from IJ Scan Utility 1 Start IJ Scan Utility 1 For how to start it see Starting IJ Scan Utility 2 In IJ Scan Utility main screen click ScanGear 2 The ScanGear screen...

Page 233: ...ew and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documen...

Page 234: ...t Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination 4 Note Skip ahead to Step 7 if an ADF option is se...

Page 235: ...tion to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after sc...

Page 236: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab Preferences Dialog Box 236...

Page 237: ...ms vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color S...

Page 238: ...ive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen fun...

Page 239: ...selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selec...

Page 240: ...ust the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will be...

Page 241: ...lable when Color Matching is selected on the Color Settings tab of the Preferences dialog box Scan Image Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Ca...

Page 242: ...ble when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail vie...

Page 243: ...thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings...

Page 244: ...e s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Sc...

Page 245: ...nt type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Inpu...

Page 246: ...orrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balan...

Page 247: ...t the next action may appear Follow the prompt to complete For details see Status of ScanGear dialog after scanning in Scan tab of Preferences dialog box It will take time to process the images if the...

Page 248: ...g the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original sta...

Page 249: ...f them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Ope...

Page 250: ...ey Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will...

Page 251: ...start the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the...

Page 252: ...rectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may n...

Page 253: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 253...

Page 254: ...ortant Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifying the paper size in IJ Scan Utility or ScanGear scanner...

Page 255: ...h 1 cm or more Note Place up to 12 items Positions of slanted items 10 degrees or less are corrected automatically Important For the portions in which items cannot be scan ned see Loading Origi nals P...

Page 256: ...document guides may vary depending on your model 4 Load document with side to scan facing up in document tray 4 Insert the document until it stops 5 Adjust document guide to match width of document 5...

Page 257: ...Note When scanning duplex documents place the front sides facing up They will not be scanned correctly if placed the other way around 257...

Page 258: ...e product used for scanning with IJ Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in IJ Scan Utility check that...

Page 259: ...lect it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK 4 Note The scanner selected in the Scan from...

Page 260: ...to start Windows 11 Windows 10 From the Start menu click All apps Canon Utilities IJ Network Scanner Selector EX2 Windows 8 1 Click IJ Network Scanner Selector EX2 on the Start screen If IJ Network Sc...

Page 261: ...If your scanner or printer does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer i...

Page 262: ...se IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer Important Available functions a...

Page 263: ...to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Scanning Documents and Photos Important Available functions and settings vary depending on your sca...

Page 264: ...agazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatica...

Page 265: ...Note To set the applications to integrate with see Settings Dialog 265...

Page 266: ...ss cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Check that scanner or printer is turned on 1 2 Place items o...

Page 267: ...fy the paper size resolution PDF settings etc click Settings and then set each 3 item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanni...

Page 268: ...Scanning Tips Positioning Originals Scanning from Computer 268...

Page 269: ...the item type in IJ Scan Utility Lite and scan Placing Items Platen Placing Documents ADF Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to sca...

Page 270: ...ns placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note In IJ Scan Utility Lite place up to 12 items Positions of slanted items 10 degrees or less are corrected automatic...

Page 271: ...e The location and number of document guides may vary depending on your model 4 Load document with side to scan facing up in document tray 4 Insert the document until it stops 5 Adjust document guide...

Page 272: ...platen 1 1 Open the document cover 1 2 Place the item with the side to scan facing the platen and then align it with the alignment 2 mark Important If you open the document cover wide the scanner may...

Page 273: ...in mind when using the scanner in the upright position Do not subject the scanner to vibration during operation The correct image results may not be obtained for example images may blur The item type...

Page 274: ...hen Paper Is Jammed Printer Does Not Print Printout Copy Results Are Unsatisfactory Blurry or Fuzzy Inaccurate or Bleeding Colors Lines Are Misaligned Distorted 274 Loading Paper When Error Occurred I...

Page 275: ...in Print Head Refilling Ink Tanks Repairing Your Printer Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB USB Connection Problems Questions not Listed Above Error...

Page 276: ...Printing Problems Printer Does Not Print Printer Does Not Pick Up or Feed the Paper No Paper Error Printout Copy Results Are Unsatisfactory Change to Offline Windows 276...

Page 277: ...printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing C...

Page 278: ...re registered to your computer select Set as Default Printer from System Preferences Printers Scanners for a printer to make the one selected by default Check 7 Are you trying to print a large data fi...

Page 279: ...er guides with the paper stack Loading Paper Check 3 Is paper too thick or curled Unsupported Media Types Check 4 When loading envelopes consider the following When printing on envelopes see Loading E...

Page 280: ...r hand between the paper you inserted and the rear tray to remove the foreign object 4 Remove the folded paper inserted in step 2 4 Important Do not tilt the printer or do not it upside down Doing so...

Page 281: ...s only when necessary If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may le...

Page 282: ...paper type setting the printed surface may be scratched In borderless printing uneven coloring may occur depending on the combination of the paper type setting and the loaded paper The method for chec...

Page 283: ...Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Ink Blots Paper Curl Vertical Line Next to Image 2...

Page 284: ...sing Windows Back of Paper Is Smudged Uneven Colors Streaked Colors Note Depending on the specifications of the printer you are using some of the features described scanner copy etc may not apply For...

Page 285: ...head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step 1 Print the nozzle check pattern After printing the nozzle check patte...

Page 286: ...the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result For details on printing the nozzle check pattern print head cleaning and pri...

Page 287: ...pending on the condition of the original Print from the printer directly or reprint from the computer if you can reprint from it Check 7 If the ink still does not come out Perform Replace Ink in Print...

Page 288: ...intout Copy Results Are Unsatisfactory Check 2 Perform print head alignment If printed lines are misaligned distorted or print results are otherwise unsatisfactory adjust the print head position Align...

Page 289: ...ported Media Types Check 3 Correct curl before loading paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite dir...

Page 290: ...u notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you...

Page 291: ...During duplex printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To...

Page 292: ...t Copy Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessar...

Page 293: ...ss print data check box and click OK Important Clear the check box once printing is complete Check 2 Are you trying to print a large data file Windows If you are trying to print a large data file prin...

Page 294: ...u trying to print a large data file Windows If you are trying to print a large data file printing may not be performed properly due to missing print data Select On for Prevention of Print Data Loss on...

Page 295: ...s Printout Copy Results Are Unsatisfactory Check 2 Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note During borderless printing duplex pri...

Page 296: ...r Streaked Colors Check 1 Increase print quality and try printing again Increasing the print quality from computer may improve the print result Check 2 Perform print head alignment Aligning the Print...

Page 297: ...not set to Use Printer Offline mode 4 1 Start up Canon IJ Printer Assistant Tool 1 Opening the Maintenance Tool Canon IJ Printer Assistant Tool Note If the printer selection screen is displayed select...

Page 298: ...6 Restart computer 6 The computer may be unstable for some reason Restart the computer and try to print Important When restarting the computer choose Restart instead of Shut down 298...

Page 299: ...Scanning Problems Windows Scanning Problems 299...

Page 300: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 300...

Page 301: ...SB cable to a different USB port on the computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 With network connect...

Page 302: ...er name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant applicatio...

Page 303: ...Scanning Problems macOS Scanning Problems 303...

Page 304: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 304...

Page 305: ...cable to a different USB port on the computer Check 5 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 6 Restart the computer C...

Page 306: ...te The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scann...

Page 307: ...Mechanical Problems Printer Does Not Turn On USB Connection Problems Printer Status Monitor Not Displayed Windows 307...

Page 308: ...e sure power plug is securely connected to printer and then turn on again Check 3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the p...

Page 309: ...rly Note If your system environment does not support Hi Speed USB the printer operates at the slower speed of Full Speed or Low Speed In this case the printer works properly but printing scanning spee...

Page 310: ...B cable connection of the printer What Is USB Cable Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use...

Page 311: ...ownload Problems Failed to MP Drivers Printer Driver Installation Windows Cannot Proceed Beyond Printer Connection Screen Cannot Find Printer Connected via USB Disable Function to Send Usage Informati...

Page 312: ...river 1 For Windows 11 Select Settings Apps Select Apps features For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX...

Page 313: ...printer For details refer to the instruction manual supplied with the USB cable Check 2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on...

Page 314: ...arting install the latest MP Drivers Printer Driver downloaded in step 1 Important When installing the MP Drivers Printer Driver make sure you select the correct printer name For Windows To restart yo...

Page 315: ...Errors and Messages When Error Occurred Message Is Displayed 315...

Page 316: ...I Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows For details on how to resolve errors with Support Codes see List o...

Page 317: ...an error occurs that may require repair the Alarm lamp and ON lamp will flash alternately See Alarm Lamp and ON Lamp in the Event of an Error for the flashing lighting of the lamps when an error occur...

Page 318: ...is properly connected to computer Make sure it is securely connected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device...

Page 319: ...rinter status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Could not spool succ...

Page 320: ...oes not flash light and no support code is displayed see What to Do If Paper Is Not Fed Output Normally Support Codes Displayed on Computer Screen 1000 to 1ZZZ 1000 1070 1071 1072 1073 1200 1215 1300...

Page 321: ...rty 1070 The paper setting specified at the time of printing is different from the paper information registered in the printer Refer to the page corresponding to the support code displayed on your com...

Page 322: ...le Printing Business Cards 14 The print head may not be installed properly or may not be compatible with this printer 1473 15 The print head may not be installed properly or may not be compatible with...

Page 323: ...eached the lower limit line shown on the ink tank 1640 Scanning original has failed 3412 Unexpected error occurred while scanning is in progress Press the printer s OK button to cancel the error Chang...

Page 324: ...e problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see R...

Page 325: ...Did you try to print on a small paper size such as 4 x6 10x15cm or Card size What to Do When Small Paper Sizes Are Jammed Check 2 Is the jammed paper visible in the paper output slot A Removing Jamme...

Page 326: ...s OK button 2 The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If you turned off the printer in step 1 all jobs in the print queue ar...

Page 327: ...using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer 3 Press printer...

Page 328: ...soil or scratch this part by touching it with paper or your hand it could damage the printer 4 Check if jammed paper is under print head holder 4 If the jammed paper is under the print head holder mov...

Page 329: ...d paper firmly with both hands 5 If the paper is rolled up pull it out and grasp the edges of the paper 6 Slowly pull out jammed paper so as not to tear it 6 Pull out the paper at an angle of about 45...

Page 330: ...er Check the following and remove any remaining paper Any paper left under the print head holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces D in the...

Page 331: ...bs in the print queue are canceled Redo the printing Note If the 1300 error Alarm lamp flashes 3 times recurs check the feed slot of the rear tray again If a foreign object is in the rear tray refer t...

Page 332: ...any foreign objects in the rear tray What to Do After loading the paper in the rear tray correctly press the printer s OK button to cancel the error Loading Photo Paper Plain Paper Loading Envelopes...

Page 333: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Make sure to close the scanning unit cover after refilling ink or other operations 333...

Page 334: ...because the maintenance cartridge is almost full What to Do To perform Replace Ink in Print Head first turn off the printer and then replace the maintenance cartridge Replacing the Maintenance Cartrid...

Page 335: ...stalled properly or may not be compatible with this printer What to Do Remove the maintenance cartridge and then reinstall it correctly Refer to Replacing the Maintenance Cartridge for details on remo...

Page 336: ...unction refill each color of ink to the middle line shown on the ink tank and press the printer s OK button for at least 5 seconds This resets the remaining ink level data for all colors to full and i...

Page 337: ...1723 Cause Maintenance cartridge is not installed What to Do Install the maintenance cartridge Refer to Replacing the Maintenance Cartridge for details on installing the maintenance cartridge 337...

Page 338: ...stalled maintenance cartridge cannot be used This printer cannot use maintenance cartridges that have been installed in other printers What to Do Replace with a new maintenance cartridge Replacing the...

Page 339: ...stalled properly or may not be compatible with this printer What to Do Remove the maintenance cartridge and then reinstall it correctly Refer to Replacing the Maintenance Cartridge for details on remo...

Page 340: ...then replace the maintenance cartridge Replacing the Maintenance Cartridge Note The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is use...

Page 341: ...to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to cancel the error and then prepare a new maintenance cartridge For details on the maintena...

Page 342: ...paper loaded in the rear tray with the paper information registered in the printer using the printer s Paper Select button In the paper settings specified at the time of printing specify the paper in...

Page 343: ...printing Match the paper loaded in the rear tray with the paper information registered in the printer using Web browser Remote UI Configuration Changes Display Printer Status Using Web Browser In the...

Page 344: ...the error You cannot replace the internal parts of the printer yourself Contact your nearest Canon service center to request a repair as soon as possible Important Do not tilt the printer when moving...

Page 345: ...e sure the platen and the print head alignment sheet are not dirty Load A4 or Letter size plain paper in the rear tray Check the print head condition by printing the nozzle check pattern After carryin...

Page 346: ...print head alignment sheet on platen 1 Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer...

Page 347: ...3252 Cause The maintenance cartridge is almost full What to Do The printer will not be able to print with a full maintenance cartridge Press the printer s OK button to clear the error message 347...

Page 348: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 348...

Page 349: ...print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the prin...

Page 350: ...in and turn it back on 3 4 Perform Replace Ink in Print Head 4 Perform Replace Ink in Print Head If the error recurs after taking the above actions you may be able to resolve it by replacing the print...

Page 351: ...n the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink...

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