
Set the correct printer port on
Diagnose and Repair Printer
. Follow the on-screen instructions to
set the correct printer port, then select your machine's name.
In Windows 7, Windows Vista, or Windows XP, click
Start
and select
All programs
,
Canon
Utilities
,
Canon My Printer
,
Canon My Printer
, then select
Diagnose and Repair Printer
. Follow
the on-screen instructions to set the correct printer port, then select your machine's name.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from
our website.
• Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
machine is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then
associate the port with the printer using
Associate Port
in the
Settings
menu.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from
our website.
Check3
Make sure that the machine is connected to your computer properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely
plugged in to the machine and the computer, then check the followings:
• If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the
computer, and try printing again. If printing starts normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
• There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.
Check4
Make sure that the MP Drivers are installed correctly.
Uninstall the MP Drivers following the procedure described in
Deleting the Unnecessary MP Drivers
reinstall the MP Drivers with the Setup CD-ROM or reinstall them from our website.
Check5
When the machine is connected to your computer with a USB cable, check
the status of the device on your computer.
Follow the procedure below to check the status of the device.
1. Open the Device Manager on your computer as shown below.
If the
User Account Control
screen is displayed, follow the on-screen instructions.
• In Windows 8, select
Control Panel
from the
Settings
charm on
Desktop
>
Hardware and Sound
>
Device Manager
.
• In Windows 7 or Windows Vista, click
Control Panel
,
Hardware and Sound
, then
Device Manager
.
• In Windows XP, click
Control Panel
,
Performance and Maintenance
,
System
, then click
Device
Manager
on the
Hardware
sheet.
2. Double-click
Universal Serial Bus controllers
then
USB Printing Support
.
If the
USB Printing Support Properties
screen is not displayed, make sure that the machine is correctly
connected to the computer.
Check3
Make sure that the machine is connected to your computer properly.
3. Click the
General
tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.
820
Summary of Contents for MX475
Page 16: ...6940 905 6941 906 6942 907 6943 908 6944 909 6945 910 6946 911 9500 912 B200 913 B201 914 ...
Page 47: ...Safety Guide Safety Precautions Regulatory and Safety Information 47 ...
Page 56: ...Main Components Front View Rear View Inside View Operation Panel 56 ...
Page 61: ...61 ...
Page 72: ...Loading Paper Originals Loading Paper Loading Originals 72 ...
Page 88: ...Printing Area Printing Area Other Sizes than Letter Legal Envelopes Letter Legal Envelopes 88 ...
Page 98: ...98 ...
Page 103: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status 103 ...
Page 151: ...Note The effects of the quiet mode may be less depending on the print quality settings 151 ...
Page 172: ...Information about Network Connection Useful Information about Network Connection 172 ...
Page 218: ...5 Delete Deletes the selected IP address from the list 218 ...
Page 277: ...Note Selecting Scaled changes the printable area of the document 277 ...
Page 310: ...Note During Grayscale Printing inks other than black ink may be used as well 310 ...
Page 315: ...Adjusting Brightness Adjusting Intensity Adjusting Contrast 315 ...
Page 495: ...Related Topic Scanning Items Larger than the Platen Image Stitch 495 ...
Page 516: ...516 ...
Page 569: ...569 ...
Page 595: ...595 ...
Page 602: ... Scan resolution Select the resolution for scanning Ex 602 ...
Page 749: ...Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected 749 ...
Page 840: ...1202 Cause The paper output cover is open Action Close the paper output cover 840 ...
Page 879: ...5B02 Cause Printer error has occurred Action Contact the service center 879 ...
Page 880: ...5B03 Cause Printer error has occurred Action Contact the service center 880 ...
Page 881: ...5B04 Cause Printer error has occurred Action Contact the service center 881 ...
Page 882: ...5B05 Cause Printer error has occurred Action Contact the service center 882 ...
Page 883: ...5B12 Cause Printer error has occurred Action Contact the service center 883 ...
Page 884: ...5B13 Cause Printer error has occurred Action Contact the service center 884 ...
Page 885: ...5B14 Cause Printer error has occurred Action Contact the service center 885 ...
Page 886: ...5B15 Cause Printer error has occurred Action Contact the service center 886 ...