8-24
Troubleshooting
Chapter 8
Problem
Cause
Solution
Images on faxes
The receiving fax machine may
Check the MultiPASS by
received from the
not be working properly.
making a copy. If the copy is
MultiPASS are
clear, the problem may be in
spotted or dirty
the receiving fax machine.
The document may not be
Remove the document and
properly inserted in the
feed it correctly into the
ADF.
ADF (see page 1-14).
Cannot send or receive
The other party’s fax may
Some fax units do not
using Error Correction
not support ECM.
support ECM transmission.
Mode (ECM)
If the other party’s fax does
not support ECM trans-
mission, then the document is
sent in the normal mode
without error checking.
Errors occur frequently
The phone line may be in
Lower the transmission speed
while sending or receiving
poor condition, or you may
(see pages 3-5 and 3-9).
have a poor connection.
The sending fax machine may
The sending fax machine
not be functioning properly.
usually determines the fax’s
quality. Call the sender and
have them make sure the top
cover and scanning glass on
their fax machine are clean.
Cannot receive a
The MultiPASS may not be
To receive faxes automatically,
fax automatically
set to receive automatically.
the Receive mode must be
Fax Only or Fax/Tel mode.
The MultiPASS may have a
Print out any document
document stored in memory.
stored in memory (see page
5-5).
An error may have occurred
Check the LCD for an error
during reception.
message (see page 8-10).
The sheet feeder may be
Make sure paper is loaded
empty.
in the sheet feeder.
The telephone line may not
Make sure all phone line
be connected properly.
connections are secure.
The MultiPASS is printing
The incoming fax is stored
a document.
in memory and will print
when the print job is
complete.
MPC-635—USERS MANUAL/V000/06-99
Summary of Contents for MultiPASS C635
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