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Canon MEGATANK G3111, Online Manual

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Canon MEGATANK G3111 Online Manual Download Page 338

6. Make sure all jammed paper is removed.

If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and
remove any remaining paper.

• Any paper left under the cartridge holder?
• Any small bits of paper left in the printer?
• Any paper left in the left and right empty spaces (D) in the printer?

7. Close scanning unit / cover.

To close the scanning unit / cover, hold it up once, and then take it down gently.

All jobs in the print queue are canceled. Redo the printing.

Note

• When reloading the paper, make sure you are using suitable paper and loading it correctly. If a

paper jam message appears on your computer screen when you resume printing after removing
all the jammed paper, there may be some paper still inside the printer. Check the printer again for
any remaining bits of paper.

If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.

337

Summary of Contents for MEGATANK G3111

Page 1: ...do de c pias e a conex o com rede Possui design compacto e inteligente com tanques integrados visores dos n veis de tinta na parte frontal e capacidade de imprimir sem bordas A G3111 possui um sistema...

Page 2: ...anual Basic Operation Network Handling Paper Originals Ink Tanks etc Maintenance Overview of the Machine Information about Paper Printing Copying Scanning Frequently Asked Questions List of Support Co...

Page 3: ...Found with Same Name 42 Connects to Another Computer via LAN Changes from USB to LAN Connection 43 Printing Network Settings 44 Reconfiguration Method of Wireless LAN Connection 48 Handling Paper Ori...

Page 4: ...egal Restrictions on Scanning Copying 103 Printer Handling Precautions 104 Transporting Your Printer 105 When Repairing Lending or Disposing of the Printer 107 Keeping Print Quality High 108 Main Comp...

Page 5: ...Limit 144 Unsupported Media Types 146 Handling Paper 147 Printing 148 Printing from Computer 149 Printing from Application Software Windows Printer Driver 150 Basic Printing Setup 151 Paper Settings o...

Page 6: ...e Size between A4 and Letter 216 Scanning 217 Scanning from Computer Windows 218 Scanning According to Item Type or Purpose IJ Scan Utility 219 IJ Scan Utility Features 220 Scanning Easily Auto Scan 2...

Page 7: ...ss LAN Setup Windows Checking Printer s IP Address 267 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Security Software Settings 268 Cannot Find Printe...

Page 8: ...elf 312 USB Connection Problems 313 Cannot Communicate with Printer via USB 314 Installation and Download Problems 315 Cannot Install MP Drivers Windows 316 Updating MP Drivers in Network Environment...

Page 9: ...5012 352 5100 353 5200 354 5B00 355 6000 356...

Page 10: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9...

Page 11: ...ersonal injury or material damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information To avoid damage and in...

Page 12: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 13: ...ountries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binary forms with or...

Page 14: ...the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or ot...

Page 15: ...y of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE t...

Page 16: ...or any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright noti...

Page 17: ...Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions...

Page 18: ...ACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice B...

Page 19: ...AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF S...

Page 20: ...SS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT O...

Page 21: ...n the documentation and or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products de...

Page 22: ...iles the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to p...

Page 23: ...conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the University nor the names of its contributors may be used to...

Page 24: ...or a preferred form for a credit disclaimer to use in compliance with this license We thus encourage you to use the following text Portions of this software are copyright year The FreeType Project www...

Page 25: ...the work of the FreeType Team in the distribution documentation We also encourage you to put an URL to the FreeType web page in your documentation though this isn t mandatory These conditions apply to...

Page 26: ...imer in the documentation or other materials provided with the distribution Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this sof...

Page 27: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying 26...

Page 28: ...describes how to print photos with My Image Garden 1 Open the paper support A 2 Pull out the paper output tray B and open the output tray extension C 3 Load paper WITH THE PRINT SIDE FACING UP 4 Alig...

Page 29: ...icon E in Quick Menu The Guide Menu screen is displayed Note The number and types of icons displayed vary depending on your region the registered printer scanner and the installed applications 6 Clic...

Page 30: ...want to print 8 Click the photos H you want to print To select two or more photos at a time click photos while pressing the Ctrl key 9 Click Print I 10 Specify the number of copies your printer name...

Page 31: ...Note My Image Garden lets you use images on your computer such as photos taken with a digital camera in a number of ways My Image Garden Guide 30...

Page 32: ...ils on how to download Canon PRINT Inkjet SELPHY see below Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY 1 Open the paper support A 2 Pull out the paper output tray B and ope...

Page 33: ...hone tablet 6 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photos saved on your smartphone tablet is displayed 7 Select a photo You can also select multiple photos at once 8 Specify the...

Page 34: ...load originals and copy them to plain paper 1 Open the paper support A 2 Pull out the paper output tray B and open the output tray extension C 3 Load paper WITH THE PRINT SIDE FACING UP 4 Align the p...

Page 35: ...5 Open the document cover E 6 Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark F 7 Close the document cover 8 Press the Black button G or Color button H 34...

Page 36: ...Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy features Copying 35...

Page 37: ...ess router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data co...

Page 38: ...Network Device Setup Utility Performing Changing Network Settings You can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairin...

Page 39: ...e setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security pr...

Page 40: ...hen configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct Wh...

Page 41: ...Tips Default Network Settings Another Printer Found with Same Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wireless...

Page 42: ...WSD Enable Timeout setting 15 minutes Enable disable Bonjour Enable Service name Canon G3010 series LPR protocol setting Enable RAW protocol Enable LLMNR Active XX represents alphanumeric characters...

Page 43: ...er settings against those on detection result screen Check identifiers such as the MAC address and the printer s serial number to select the printer from among those that appear Note Serial number may...

Page 44: ...nother Computer via LAN Changes from USB to LAN Connection To add a computer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or from the...

Page 45: ...on Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network...

Page 46: ...efix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless...

Page 47: ...ion Encryption method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX XXX XXX...

Page 48: ...ary Server Primary server ad dress XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX XXX XXX 5 17 Proxy Server Proxy server setting Enable Disable 5 18 Proxy Address Proxy addres...

Page 49: ...he web page Perform settings on the Network Settings screen on IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect...

Page 50: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Refilling Ink Tanks 49...

Page 51: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 50...

Page 52: ...ed Label Superior WOP111 Canon Oc Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper...

Page 53: ...tray B and open the output tray extension C 3 Load paper WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width Do not slide the paper guides too hard against the paper The pape...

Page 54: ...f paper higher than the load limit mark G Note When printing select the size and type of the loaded paper on the print settings screen of the computer There are various types of paper such as paper wi...

Page 55: ...allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors i...

Page 56: ...velopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposit...

Page 57: ...WITH THE PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up 4 Align the paper gu...

Page 58: ...Note Do not load envelopes higher than the load limit mark E Note When printing select the type of envelope and orientation of printing on the print settings screen of the computer 57...

Page 59: ...Loading Originals Loading Originals on the Platen Glass Supported Originals 58...

Page 60: ...ding the original on the platen glass Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the...

Page 61: ...Important After loading the original on the platen glass be sure to close the document cover before starting to copy or scan 60...

Page 62: ...pported Originals Item Details Types of originals Text document magazine or newspaper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 inches 216 x 297 mm...

Page 63: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 62...

Page 64: ...ning ink error occurs If remaining ink level notification function is enabled If print results become faint or white streaks appear despite sufficient ink levels see Maintenance Procedure For precauti...

Page 65: ...inter This can cause trouble with the printer 3 Open the ink tank cover To refill the black ink tank open the left ink tank cover C To refill color ink tanks open the right ink tank cover D 4 Grab and...

Page 66: ...lly remove the tank cap of the ink tank Ink on the inside of the tank cap may spatter when removing it 5 Take a new ink bottle out of its package 6 Hold the ink bottle upright and twist the bottle cap...

Page 67: ...ide down and squeeze the sides of the ink bottle to refill the ink tank Important Make sure that each color of ink tanks is filled with corresponding color of ink bottles When refilling ink tanks do n...

Page 68: ...ant If you cannot properly close the ink tank cover check if you forgot to insert any tank caps of the ink tanks 10 Lift the scanning unit cover up slightly and then gently close it Note If the error...

Page 69: ...on function is enabled and when the remaining ink error has not occurred refill all four ink tanks until full and then reset the remaining ink level count To continue enabling the remaining ink level...

Page 70: ...ire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come off by such i...

Page 71: ...remaining ink error occurs the error code appears on the LCD An Error Occurs The remaining ink level notification function works from initial printing to the time when one of the inks reaches the low...

Page 72: ...o its condition When the printer performs cleaning a small amount of ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck ai...

Page 73: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Cleaning 72...

Page 74: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 73...

Page 75: ...result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From t...

Page 76: ...sary Important If ink flush is performed when the remaining ink level is insufficient it may cause a failure Be sure to check the remaining ink level before performing ink flush From the printer Perfo...

Page 77: ...heet of A4 or Letter sized plain paper 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter sized plain paper on the rear tray 3 Pull out the paper output tray and open the output tr...

Page 78: ...streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are pr...

Page 79: ...Setup icon and 1 appear on the LCD 3 Press the button until 2 appears on the LCD 4 Press the Black button or the Color button The printer starts cleaning the print head The cleaning will be complete...

Page 80: ...ned on 2 Press the Setup button The Setup icon and 1 appear on the LCD 3 Press the button until 3 appears on the LCD 4 Press the Black button or the Color button The printer starts cleaning the print...

Page 81: ...re a sheet of A4 or Letter sized plain paper including recycled paper Be sure to use paper that is white and clean on both sides 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter...

Page 82: ...If the print head alignment sheet was not printed correctly press the Stop button then redo this procedure from the beginning 7 Load the print head alignment sheet on the platen glass Load the print...

Page 83: ...platen glass until adjusting the print head position is complete If adjusting the print head position has failed the Alarm lamp lights up Press the Black button or the Color button to release the erro...

Page 84: ...Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 83...

Page 85: ...with paper 1 Make sure that the paper feed rollers have stopped rotating load three sheets of A4 or Letter sized plain paper or cleaning sheet available on the market on the rear tray 2 Pull out the p...

Page 86: ...3 Turn on the power then clean the paper feed rollers again If the problem is still not resolved contact your nearest Canon service center to request a repair 85...

Page 87: ...e sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 2 Load only this sheet of paper on the rear tray with the open side facing you 3 Pull out the paper output tray and op...

Page 88: ...not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the...

Page 89: ...opying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply I...

Page 90: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 89...

Page 91: ...printer Accidental dropping of the printer may cause injury For the printer s weight refer to the Specifications Do not transport or use the printer on a slant vertically or upside down as the ink may...

Page 92: ...device switches to its Sleep Mode The devices consume less power Watt in these modes Energy Star The Energy Star programme is a voluntary scheme to promote the development and purchase of energy effi...

Page 93: ...d Elektronik Altger te 2012 19 EU und nationalen Gesetzen nicht ber den Hausm ll entsorgt werden darf Dieses Produkt muss bei einer daf r vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch...

Page 94: ...el voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie ove...

Page 95: ...de deixalles dom stiques de la vostra localitat Per a m s informaci sobre la devoluci i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda...

Page 96: ...utos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bortskaffes sammen med dagrenovation jf...

Page 97: ...keva direktiivi SER direktiivi 2012 19 EU sek kansallinen lains d nt kielt v t tuotteen h vitt misen talousj tteen mukana Tuote on viet v asianmukaiseen ker yspisteeseen esimerkiksi kodinkoneliikkeese...

Page 98: ...n l tky Va e spolupr ce na spr vn likvidaci tohoto v robku sou asn napom e efektivn mu vyu v n p rodn ch zdroj Dal informace o m stech sb ru va eho odpadn ho za zen k recyklaci v m sd l m stn ad va o...

Page 99: ...pre t ty Eur pskej nie a EHP N rsko Island a Lichten tajnsko Tento symbol znamen e pod a Smernice 2012 19 E o odpade z elektrick ch a elektronick ch zariaden OEEZ a pod a platnej legislat vy Slovenske...

Page 100: ...dei sazinieties ar viet jo pa vald bu atkritumu sav k anas atbild go dienestu pilnvarotu EEIA strukt ru vai sadz ves atkritumu apsaimnieko anas iest di Lai sa emtu pla ku inform ciju par elektrisko un...

Page 101: ...pean i EEA Norvegia Islanda i Liechtenstein Acest simbol indic faptul c acest produs nu trebuie aruncat o dat cu reziduurile menajere n conformitate cu Directiva DEEE Directiva privind de eurile de ec...

Page 102: ...kom uredu komunalnoj slu bi odobrenom WEEE programu ili slu bi za odlaganje ku nog otpada Ostale informacije o vra anju i recikliranju WEEE proizvoda potra ite na www canon europe com weee Korisnici u...

Page 103: ...Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality...

Page 104: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 105: ...any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the pri...

Page 106: ...nter in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handli...

Page 107: ...e output tray extension then close the paper support 7 Unplug the printer cable from the computer and from the printer then unplug the power cord from the printer 8 Use adhesive tape to secure all the...

Page 108: ...erson or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it 1 Press the Setup button The Setup icon and 1...

Page 109: ...press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned o...

Page 110: ...Main Components and Their Use Main Components Power Supply Indication of LCD 109...

Page 111: ...Main Components Front View Rear View Inside View Operation Panel 110...

Page 112: ...paper stack 4 rear tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper L...

Page 113: ...7 platen glass Load an original here 8 operation panel Use to change the settings of the printer or to operate it Operation Panel 112...

Page 114: ...er with a computer 2 power cord connector Plug in the supplied power cord Important Do not touch the metal casing This can cause trouble Do not plug in or unplug the USB cable while the printer is pri...

Page 115: ...ght If any ink levels are low refill the low tanks 4 cartridge holder Install the cartridge here Note For details on refilling ink tanks see Refilling Ink Tanks 5 Upper limit line Indicates the maximu...

Page 116: ...tton Activates deactivates the wireless LAN 4 Direct button Activates deactivates Wireless Direct 5 Information button Starts printing network settings information 6 Setup button Select a menu to perf...

Page 117: ...lack white copying You can also press this button to finalize your selection for the setting item 12 Color button Starts color copying You can also press this button to finalize your selection for the...

Page 118: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 117...

Page 119: ...r is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the di...

Page 120: ...the LCD see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set...

Page 121: ...an set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This is the default setting For details on the auto power...

Page 122: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 123: ...he ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the print...

Page 124: ...may occur according to the network status We recommend placing the printer near the wireless router Signal strength 50 or less The problem such as the printer cannot print may occur Place the printer...

Page 125: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Settings from Operation Panel 124...

Page 126: ...ter Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink Tank to be Used Managing the Printer Power Changing the Printer Operat...

Page 127: ...this option if you encounter print failures such as part of an image data being cut off 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box...

Page 128: ...s From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the...

Page 129: ...ttings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be delet...

Page 130: ...ed for printing and click OK When you perform printing the specified ink tank will be used Important When the following settings are specified Black Only does not function because the printer uses an...

Page 131: ...ations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 2 Make sure that the printer is on and then click Auto Power The Auto Power Sett...

Page 132: ...rom the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is...

Page 133: ...manual head alignment If the printing results of automatic print head alignment are not satisfactory perform manual head alignment Check this check box to perform the manual head alignment Uncheck thi...

Page 134: ...4 Apply the settings Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter 133...

Page 135: ...Changing Settings from Operation Panel Turning on off Printer Automatically Initializing Printer Settings Switching Disabling Wireless Connection Function Enabling Ink Notification 134...

Page 136: ...g ink level Follow the procedure below to enable remaining ink level notification function 1 Press the Setup button The Setup icon and 1 appear on the LCD 2 Press the button until 15 appears on the LC...

Page 137: ...o initialize the printer settings 1 Make sure that the printer is turned on 2 Press the Setup button The Setup icon and 1 appear on the LCD 3 Press the button until C appears on the LCD 4 Press the Co...

Page 138: ...nnection Function Follow the procedure below to switch the wireless connection function or to disable it 1 Make sure that the printer is turned on 2 Press the Network button 3 Make sure that the icon...

Page 139: ...Left Right margin 0 0 inch 0 0 mm Standard printing Top margin 0 12 inches 3 0 mm Bottom margin 0 20 inches 5 0 mm Left margin Letter Legal 0 26 inches 6 4 mm Other sizes 0 14 inches 3 4 mm Right mar...

Page 140: ...y Specifications Multiple copy max 20 pages Scan Specifications Scanner driver TWAIN 1 9 Specification WIA Maximum scanning size A4 Letter 8 5 x 11 7 216 x 297 mm Scanning resolution Optical resolutio...

Page 141: ...r Supported OS iOS Android Windows 10 Mobile Some functions may not be available with the supported OS Refer to the Canon web site for details Mobile Printing Capability Google Cloud Print PIXMA Cloud...

Page 142: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 141...

Page 143: ...number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Oc Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Glossy...

Page 144: ...a 3 Nagagata 4 Yougata 4 Yougata 6 Special sizes Special page sizes must be within the following limits Minimum size 2 17 x 3 51 inches 55 0 x 89 0 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm...

Page 145: ...cm 20 sheets 3 Photo Paper Plus Glossy II PP 201 2 A4 Letter 5 x 7 13 x 18 cm 8 x 10 20 x 25 cm 10 sheets 4 x 6 10 x 15 cm Square 5 x 5 127 x 127 mm 20 sheets 3 Photo Paper Plus Glossy II PP 301 2 A4...

Page 146: ...ature or humidity In this case load half the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet...

Page 147: ...105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Env...

Page 148: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 149: ...Printing Printing from Computer Printing from Smartphone Tablet 148...

Page 150: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing Using Canon Application Software Printing Using a Web Service 149...

Page 151: ...n Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Upd...

Page 152: ...iver s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additi...

Page 153: ...nter will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in...

Page 154: ...dia Type in the printer driver Photo Paper Plus Glossy II PP 201 PP 301 Photo Paper Plus Glossy II Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper P...

Page 155: ...Page Size and Orientation Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Tiling Poster Printing Duplex Printing Setting Up Envelope P...

Page 156: ...b 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check R...

Page 157: ...Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Colla...

Page 158: ...are and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavail...

Page 159: ...to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Setting Borderless Prin...

Page 160: ...ailable When Envelope or High Resolution Paper is selected from the Media Type list on the Main tab you cannot perform borderless printing Depending on the type of the media used during borderless pri...

Page 161: ...mount of Extension slider is set to the leftmost position image data will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is prin...

Page 162: ...the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer...

Page 163: ...e of the printer driver 5 Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the sc...

Page 164: ...Note Selecting Scaled changes the printable area of the document 163...

Page 165: ...out list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in th...

Page 166: ...r To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Pa...

Page 167: ...Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page Layout list on the Page Setup tab The current settings are display...

Page 168: ...ecifies the printing range Select All under normal circumstances To reprint only a specific page select Pages and enter the page number you want to print To specify multiple pages enter the page numbe...

Page 169: ...select Print all pages or Delete all pages 2 Complete the setup After completing the page selection click OK When you execute print only specified pages will be printed Important Since tiling poster p...

Page 170: ...ge Setup tab 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled The best Stapling Side is selected automatically from t...

Page 171: ...an Plain Paper is selected from Media Type on the Main tab Duplex Printing Manual appears grayed out and is unavailable When Borderless Tiling Poster or Booklet is selected from the Page Layout list D...

Page 172: ...10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 and then click OK 5 Set the orientation To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 Envelop...

Page 173: ...mportant When you execute envelope printing guide messages are displayed To hide the guide messages check the Do not show this message again check box To show the guide again click the View Printer St...

Page 174: ...en printing a return postcard always set the paper size to Hagaki 2 200x148mm from your application software or the printer driver Do not fold the return postcard If a crease is formed the printer wil...

Page 175: ...On the Option menu choose Display Guide Message and click Hagaki Printing to enable the setting When printing on media other than postcards load the media according to usage method of that media and c...

Page 176: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Instructions for Use Printer Driver 175...

Page 177: ...formats you need a printer driver that supports your printer Installing the Printer Driver To install the printer driver install the driver from Start Setup Again on the setup CD ROM that came with y...

Page 178: ...etails refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintena...

Page 179: ...ppears as a button on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not...

Page 180: ...In such cases take the appropriate action as described 179...

Page 181: ...ment tab in the Manual Color Adjustment dialog box Since the resolution in the preview display differs from the printing resolution text and lines in the preview display may appear different from the...

Page 182: ...g If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print...

Page 183: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 182...

Page 184: ...s either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set...

Page 185: ...ngs cannot be deleted Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows wha...

Page 186: ...area and the amount of extension that are configured in other application software will be reversed vertically and horizontally Color Intensity Manual Adjustment Select when you set the Color Correct...

Page 187: ...ver printing speed Standard Prints with average speed and quality Draft This setting is appropriate for test printing Paper Source Shows the source from which paper is supplied Rear Tray Paper is alwa...

Page 188: ...e setting Saves the paper size to the printing profile in Commonly Used Settings To apply the saved paper size when the printing profile is selected check this check box If this check box is unchecked...

Page 189: ...ientation Setting the Number of Copies and Printing Order Execute Borderless Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards Displaying the Print Results Before Printing Se...

Page 190: ...pe that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Rear Tray...

Page 191: ...ast on the Color Adjustment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the Manual Color Adjustment dialog box to set the...

Page 192: ...enter a value linked to the slider Enter a value in the range from 50 to 50 This adjustment changes the relative amount of ink of each color used which alters the total color balance of the document...

Page 193: ...When Grayscale Printing is checked on the Main tab Cyan Magenta Yellow appear grayed out and are unavailable Intensity Contrast Prints a pattern that allows you to check the intensity contrast balance...

Page 194: ...nd is unavailable Driver Matching With Canon Digital Photo Color you can print sRGB data with color tints that most people prefer ICM Adjusts the colors by using an ICC profile when printing Important...

Page 195: ...specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same o...

Page 196: ...the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page...

Page 197: ...nction can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Stapling Side Selects the stapling margin position The printer...

Page 198: ...he environment Stamp and Background may not be available Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for ente...

Page 199: ...t the words Note Depending on the environment this function may not be available Print Cut Paste lines in margins Specifies whether to print cut lines that serve as guidelines for pasting together the...

Page 200: ...le Disable ICM required from the application software Disables the ICM function required from the application software When an application software uses Windows ICM to print data unexpected colors may...

Page 201: ...int the data Depending on the application software being used the image data may be cut off or may not be printed properly In such cases select On If you will not be using this function select Off Imp...

Page 202: ...verlapped by the document may be hidden Stamp first page only Selects whether the stamp is to be printed on the first page only or on all pages when the document has two or more pages Check the Stamp...

Page 203: ...ng Size Selects the font size for the stamp text string Outline Selects a frame that encloses the stamp text string If a large font size is selected for Size characters may extend outside of the stamp...

Page 204: ...rees Negative values rotate the stamp clockwise Note Orientation is enabled only when Text or Date Time User Name is selected for Stamp Type on the Stamp tab Note Click Defaults to set the stamp posit...

Page 205: ...e intensity To print the background at the original bitmap intensity move the slider to the rightmost position Note Depending on the environment this function may not be available Click Defaults to se...

Page 206: ...e printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be...

Page 207: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 206...

Page 208: ...occur on the printer You can then immediately check what sort of action to perform Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses messages to display the printer status and...

Page 209: ...ng operations Envelope Printing Displays guide messages when envelope printing starts To hide these guide messages select the Do not show this message again check box To display the guide messages aga...

Page 210: ...r maintenance and change printer settings Download Security Certificate Displays the For secure communication window This window allows you to download the route certificate register it to the browser...

Page 211: ...equire an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 3 Install the MP Drivers Take the appropriate action as descri...

Page 212: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 211...

Page 213: ...n connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Preparing for Wireless Direct Change settings below to...

Page 214: ...ted to the printer Note You can check the printer s password by printing the network setting information Printing Network Settings Depending on the device you are using entering the password is requir...

Page 215: ...Copying Making Copies on Plain Paper Basics Switching Page Size between A4 and Letter Copying Using Smartphone or Tablet 214...

Page 216: ...the Stop button Remove the original on the platen glass after copying is complete Important Do not open the document cover or remove the original from the platen glass until scanning is completed Whil...

Page 217: ...ween A4 and Letter 1 Make sure that the printer is turned on 2 Press the Setup button The Setup icon and 1 appear on the LCD 3 Press button until 17 appears on the LCD 4 Press Black button to select A...

Page 218: ...Scanning Scanning from Computer Windows Scanning Using Smartphone Tablet 217...

Page 219: ...Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Using Application Software ScanGear Scanning Tips Positioning Originals Scanning from Computer...

Page 220: ...Scanning According to Item Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos 219...

Page 221: ...Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be change...

Page 222: ...Note To set the applications to integrate with see Settings Dialog Box 221...

Page 223: ...printed on white paper hand written text business cards and other unclear items Thin items Thick items 1 Make sure scanner or printer is turned on 2 Place items on platen Positioning Originals Scannin...

Page 224: ...the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog box Note Once settings are made in the Settings dialog box the same settings can be used for sc...

Page 225: ...ear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary...

Page 226: ...Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameter...

Page 227: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 226...

Page 228: ...g from IJ Scan Utility 1 Start IJ Scan Utility For details click Home to return to the top page of the Online Manual for your model and search for Starting IJ Scan Utility 2 In IJ Scan Utility main sc...

Page 229: ...view and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of docum...

Page 230: ...ant Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination Note Skip ahead to Step 7 if an ADF option is se...

Page 231: ...on to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scan...

Page 232: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 231...

Page 233: ...n scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color Scan color magazines Document Color Scan documents in color Doc...

Page 234: ...pe will also be active When you select Magazine Color the descreen function will be active Display Preview Image Preview Performs a trial scan Note When using the machine for the first time scanner ca...

Page 235: ...ct an output size in pixels A cropping frame of the selected monitor size will appear and the portion within the cropping frame will be scanned Drag the cropping frame to enlarge reduce it while maint...

Page 236: ...e Auto Crop If an area is specified only the portion in the cropping frame will be scanned Adjusting Cropping Frames ScanGear Image corrections Correct the image to be scanned Important Apply Auto Doc...

Page 237: ...ces dialog box Perform Scan Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Cancel Preferences Displays the Preferences dialog box for making scan preview...

Page 238: ...displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail view and outlines them in blue Sel...

Page 239: ...thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings...

Page 240: ...e s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Sc...

Page 241: ...iew The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Ou...

Page 242: ...orrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balan...

Page 243: ...the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if th...

Page 244: ...g the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original sta...

Page 245: ...f them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Ope...

Page 246: ...ey Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will...

Page 247: ...g a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a network compatible model by connecting to a network scannin...

Page 248: ...high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then in...

Page 249: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 248...

Page 250: ...maller than 1 2 inches 3 cm square cannot be cropped accurately when scanning Reflective disc labels may not be scanned as expected Photos Postcards Business Cards and BD DVD CD Magazines Newspapers a...

Page 251: ...ges di agonally striped area of the platen and items and between items Portions placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note Place up to 12 items Positions of sla...

Page 252: ...anning with IJ Scan Utility changes as well If your scanner or printer is not selected in IJ Scan Utility check that it is selected with IJ Network Scanner Selector EX Refer to IJ Network Scanner Sele...

Page 253: ...k multiple model names appear In that case you can select one scanner per model 4 Click OK Setting for Scanning with IJ Scan Utility To scan from IJ Scan Utility using a scanner or printer connected t...

Page 254: ...n reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or print...

Page 255: ...Scanning Using Smartphone Tablet Using PIXMA MAXIFY Cloud Link Printing Scanning with Wireless Direct 254...

Page 256: ...nnot Install MP Drivers Windows An Error Occurs Message Support Code Appears Repairing Your Printer Frequently Asked Questions Examples of Problems Printer Does Not Work Printer Does Not Turn On Power...

Page 257: ...ry Defaults Cannot Set Correctly Installation Cannot Install MP Drivers Windows Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating MP Drivers in Network Environm...

Page 258: ...inter Cannot Be Used After Replacing Wireless Router or Changed Router Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wi...

Page 259: ...Cannot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wireless LAN from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Sett...

Page 260: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 259...

Page 261: ...work While performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer wh...

Page 262: ...s Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup W...

Page 263: ...rinter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to re...

Page 264: ...ttings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and netw...

Page 265: ...allow wireless communication Make sure the icon is displayed on the LCD If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the printer I...

Page 266: ...tween them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot com...

Page 267: ...nufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up n...

Page 268: ...ake sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not spe...

Page 269: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communic...

Page 270: ...r see the instruction manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depe...

Page 271: ...to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again 1 Unplug USB cable from printer and computer and connect it again 2 Make sure...

Page 272: ...to diagnose and repair the network status Download it from the web page Check4 Make sure printer and wireless router network settings match Make sure the network settings of the printer e g wireless r...

Page 273: ...cause interference Place the wireless router as far away from interference sources as possible Check the signal strength on the LCD Indication of LCD Note IJ Network Device Setup Utility allows you to...

Page 274: ...using any programs that switch between network environments check their settings Some programs use a firewall by default If the problem is not resolved redo setup using the Setup CD ROM or from the we...

Page 275: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 274...

Page 276: ...interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any...

Page 277: ...ake sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the wireless router and printer where there are no obstacles between them Wireless comm...

Page 278: ...the Setup CD ROM or from the web page Positioning Make sure there are no obstacles between the wireless router and the printer Cannot Communicate with Printer Using Wireless Direct Check1 Check the p...

Page 279: ...s are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Print from a Computer Connected to the Network Check1 Make sure the computer is connected to the wirel...

Page 280: ...work Device Setup Utility Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your com...

Page 281: ...The key length key format key to use one of 1 to 4 and authentication method must be the same for the wireless router the printer and your computer To communicate with a wireless router that uses auto...

Page 282: ...After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wireless router setting To...

Page 283: ...the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printe...

Page 284: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 283...

Page 285: ...r computer follow the instructions below 1 Select Command Prompt as shown below In Windows 10 right click Start button and select Command Prompt In Windows 8 1 select Command Prompt from the Start scr...

Page 286: ...Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below appears Reply from...

Page 287: ...om a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults redo setup using the Setup CD ROM or from the web page Press the Setup button...

Page 288: ...Printing Problems Printing Does Not Start Ink Is Not Coming Out Ink Runs Out Fast Paper Does Not Feed Properly No Paper Error Print Results Are Unsatisfactory 287...

Page 289: ...f printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing...

Page 290: ...r Then set Prevention of Print Data Loss to On in the dialog that appears Important Selecting On for Prevention of Print Data Loss may reduce print quality Check6 If printing from a computer restart t...

Page 291: ...the nozzle check pattern and examine the pattern Cleaning If problem is not resolved after performing print head cleaning twice Perform print head deep cleaning Deep Cleaning If problem is not resolv...

Page 292: ...yet the print head may be damaged Contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the print...

Page 293: ...Ink Runs Out Fast After you refill the ink tanks the printer takes in ink from the ink tanks and ink flows into the printer Ink may seem to run out fast due to this procedure 292...

Page 294: ...than half of the paper load limit Always load the paper in portrait orientation regardless of the printing orientation When you load the paper load the paper with the print side facing UP Align the p...

Page 295: ...eign object Important Do not tilt the printer or do not it upside down Doing so may cause the ink to leak Check7 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve...

Page 296: ...uality settings differs depending on what you are using your printer for Copying Check the settings using the operation panel Making Copies on Plain Paper Printing from your computer Check the setting...

Page 297: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 296...

Page 298: ...print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly...

Page 299: ...up Refer to the instruction manual supplied with the paper for detailed information on the printable side When copying see also the sections below Check5 Is platen glass dirty Clean the platen glass C...

Page 300: ...properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is no...

Page 301: ...yet the print head may be damaged Contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the print...

Page 302: ...nt results are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignmen...

Page 303: ...fore loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded on the...

Page 304: ...brasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion followi...

Page 305: ...Check9 Is inside of printer dirty During duplex printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Pri...

Page 306: ...Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts...

Page 307: ...Scanning Problems Windows Scanning Problems 306...

Page 308: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 307...

Page 309: ...t the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network...

Page 310: ...er name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant applicatio...

Page 311: ...Mechanical Problems Printer Does Not Turn On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB 310...

Page 312: ...nplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem contact your nearest Canon service center to request a repair Important D...

Page 313: ...ress Black button The setting to shut off the power automatically is disabled To disable the setting from the computer Use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the set...

Page 314: ...ironment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certifie...

Page 315: ...r Important Connect the Type B terminal to the printer with the notched side facing LEFT For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional s...

Page 316: ...Installation and Download Problems Cannot Install MP Drivers Windows Updating MP Drivers in Network Environment Windows 315...

Page 317: ...click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with t...

Page 318: ...all the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Not...

Page 319: ...tructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with wireless LAN connection The printer is detected automatically in th...

Page 320: ...Errors and Messages An Error Occurs Message Support Code Appears 319...

Page 321: ...the message When an error occurs a message appears on the computer screen and an error code on the LCD For some errors a support code error number appears When a Support Code and a message are display...

Page 322: ...Code Cause Action E02 1000 3442 3443 3444 3445 Printer is out of paper Printing one side is complete if you are per forming manual duplex printing If the printer is out of paper 1000 If you are perfo...

Page 323: ...lve the error If you are performing setup with WPS 1 Check the security settings and perform setup again 2 Perform setup using another setup meth od E32 Cannot find a wireless router during setup Pres...

Page 324: ...t connect to network Press the printer s OK button to resolve the er ror Check the LAN connection and network set tings Connection may be successful after a while E46 Cannot connect to Internet Press...

Page 325: ...k or Color button to re solve the error Delete registered information of IJ Cloud Print ing Center and register the printer again E56 The online service is not available in your re gion Press the prin...

Page 326: ...37 6938 6940 6941 6942 6943 6944 6945 6946 P10 B202 B203 B204 B205 Printer error has occurred Turn off printer and unplug it Contact your nearest Canon service center to request a repair Note For deta...

Page 327: ...er is plugged in and turn it on The ON lamp flashes while the printer is initializing Wait until the ON lamp stops flashing and remains lit Check2 Make sure printer is properly connected to computer I...

Page 328: ...rinter is properly connected to computer 3 Click General tab and check for a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Check If an error message app...

Page 329: ...appear Make sure the program name is IJPLMUI exe and allow it If you clear Send automatically from the next time check box the information will not be sent automatically from next time and a confirmat...

Page 330: ...ired to perform a task If you are logged in on an account with administrator privileges follow the on screen instructions 2 Select Canon Inkjet Printer Scanner Fax Extended Survey Program 3 Select Cha...

Page 331: ...on in response Support Code Appears on Computer Screen 1000 to 1ZZZ 1000 1200 1300 1403 1430 1470 1471 1472 1473 1474 1475 1476 1640 1700 1701 1890 2000 to 2ZZZ 2900 2901 3000 to 3ZZZ 3439 3440 3441 3...

Page 332: ...For paper jam support codes see also List of Support Code for Error Paper Jams 331...

Page 333: ...wing the appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If you cannot see the jammed paper at the paper output slot or the rear tra...

Page 334: ...n off the printer to remove it press the Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the re...

Page 335: ...lve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it...

Page 336: ...nting before you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch clear film A white belt B or tubes C If you soil or scratch these parts by touc...

Page 337: ...4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it 336...

Page 338: ...se the scanning unit cover hold it up once and then take it down gently All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper...

Page 339: ...Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 338...

Page 340: ...y properly What to Do Take the corresponding actions below Load paper in the rear tray Align the paper guides with the both edges of the paper when you load paper in the rear tray After carrying out t...

Page 341: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are refilling an ink tank 340...

Page 342: ...artridges and reinstall them properly following the steps below This may resolve the error 1 Open the scanning unit cover 2 Open the right and left ink tank covers Important When removing cartridges a...

Page 343: ...function Do not touch the gold terminal or print head nozzles on a cartridge The printer may not print properly if you touch them 4 Reinstall the cartridges properly Install the C color cartridge in t...

Page 344: ...6 Press down both joint buttons 7 Close both ink tank covers 8 Close the scanning unit cover To close the scanning unit cover hold it up once and then take it down gently 343...

Page 345: ...e problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see R...

Page 346: ...is below the lower limit line the printer may consume a certain amount of ink to return to printable status and may also become damaged To continue printing press the printer s Black or Color button A...

Page 347: ...tact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your...

Page 348: ...removed from the cartridge holder If the protective material or tape is still there remove it and close the scanning unit cover If this does not solve the problem contact your nearest Canon service ce...

Page 349: ...ake sure the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For print head alignment load A4 or Letter sized plain paper Make sure the print head n...

Page 350: ...d print head alignment sheet on platen glass Place the printed side down and align the mark in the bottom right corner of the sheet with the alignment mark 2 Slowly close the document cover and press...

Page 351: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 350...

Page 352: ...n the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink...

Page 353: ...n the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink...

Page 354: ...d properly Alternatively push the joint buttons until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Im...

Page 355: ...t back on If the ink tank is refilled because it runs out of ink perform Ink Flush From computer Cleaning the Print Heads From operation panel How to Do Ink Flush If this does not solve the problem co...

Page 356: ...center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer Note In the case of war...

Page 357: ...Error Paper Jams Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Impo...

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