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Troubleshooting
Points to Confirm
Solution
Is the transport area stained?
If the transport area is stained by paper dust or ink, paper jams are
more likely to occur. Clean the transport area regularly.
Refer to “Cleaning the Printer” (User’s Guide).
Improving the Print Quality
Condition
Solution
Streaks appears in the print result.
Confirm that the paper set (size, shape, and type) matches the paper
(size, shape, and type) configured by the application software or printer
driver.
Set the resolution to [Input resolution 1200dpi] (prioritize image
quality) and then print.
Refer to “Changing Print Quality and Adjusting Color” (User's Guide).
If you are using the printer at low temperature (Room temperature is
14 degrees Celsius (57 degrees Fahrenheit) or lower):
Open the [Utility] tab in the printer driver and then select the [Low
Temperature Print Mode] in the [Special Settings].
Refer to “Changing the Special Settings of the Printer” (User's Guide).
There are areas missing and shown
white in the printed results.
Confirm that the paper set (size, shape, and type) matches the paper
(size, shape, and type) configured by the application software or printer
driver.
Clean the print head.
Refer to “Cleaning the Print Head” (User's Guide).
