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5-12

Troubleshooting

Chapter 5

Summary of Contents for LR1

Page 1: ...LR1 USER MANUAL Canon ...

Page 2: ......

Page 3: ...roducts described Your printer and the software media included with your printer have been sold to you subject to the limited warranties set forth in the warranty card and license agreement enclosed with the respective product All software is licensed AS IS as described in the license agreement enclosed with the software media Further CCSI reserves the right to make changes in the specifications o...

Page 4: ... explanations about every day operations such as remedies for low print quality replacing ink tanks what to do if the lights come on and loading paper User s Manual this guide Read this manual to find out specific details about printer operation Before using the printer please be sure to read Important Notes on Safety see page 1 2 Quick Reference This is a convenient guide that attaches to the bot...

Page 5: ... alert you to information that will help you operate the printer correctly and safely Notes provide advice or suggestions regarding the use of the printer Cautions alert you to operations that could cause damage to your hardware or software or cause injury to yourself ...

Page 6: ... the Printer 1 14 2 Using BJ Cartridges 2 1 If Printing Is Unclear or Colors Are Missing 2 2 Printing the Nozzle Check Pattern 2 2 Cleaning the Print Head 2 4 Normal Print Head Cleaning 2 4 Deep Print Head Cleaning 2 5 Replacing Ink Tanks 2 6 Ink Type and Ink Replacement 2 6 Replacing an Ink Tank 2 8 Replacing the BJ Cartridge 2 14 3 Paper Handling 3 1 Important Notes on Paper 3 2 Loading Paper 3 ...

Page 7: ...5 1 Lights 5 1 Paper Trouble When Printing 5 3 Paper Trouble After Printing 5 5 Trouble When Printing 5 6 Appendix A Specifications A 1 Glossary G 1 Index I 1 FCC Regulations FCC 1 Canadian Radio Interference Regulations FCC 1 vi ...

Page 8: ...The Canon LR1 printer offers excellent print quality and fast print speed using both color and black inks We are certain you will be satisfied with this advanced Bubble Jet technology This chapter describes Important notes on safety Supplies and accessories you can purchase for the printer Printer components Turning the power on and off Canon s customer support services Introduction ...

Page 9: ...result in fire or electrical shock Do not place the printer on an unstable or vibrating surface If the printer falls or tips over it may be damaged or cause injury Avoid placing the printer in humid or dusty areas direct sunlight and areas of high temperature or excessive heat Doing so can result in fire or electrical shock Do not place the printer on thick rugs or carpets Carpet fibers or dust en...

Page 10: ...al shock Attempting to use a power cord or AC adapter other than those provided can result in fire or electrical shock Do not use the printer s power cord and AC adapter with any other machine Avoid damaging modifying pulling or excessively bending the AC adapter and power cord Do not place heavy objects on top of the power cord Damaged cords may short circuit resulting in fire or electrical shock...

Page 11: ...the power cord make sure you pull on the plug and not on the cord Pulling on the cord can damage it possibly resulting in fire or electrical shock Do not place any object next to the power outlet that would prevent you from pulling out the power cord In emergencies fire or electrical shock could result if you are unable to pull out the plug quickly The printer is designed for use with AC 120 V Usi...

Page 12: ...ise the paper output tray may fall out of the printer and be damaged Do not place paper clips staples other metal objects or bottles that contain liquid or volatile substances such as alcohol or paint thinner on the printer Fire or electrical shock can result if they fall or spill inside the printer If foreign objects such as metal objects or liquids fall or spill inside the printer turn off the p...

Page 13: ...let If you leave the printer plugged in and accidentally turn the power on the parts inside the printer will start to move and you could be injured Handling the BJ Cartridge For safety reasons always store BJ cartridges and ink tanks out of reach of children In case of accidental ink ingestion consult a physician immediately Do not drop or shake BJ cartridges If spilled the ink will stain objects ...

Page 14: ...of your printer when you are using inks from other suppliers Canon s limited warranty does not cover damage caused to Canon s Bubble Jet products that is attributable to the use of third party parts or supplies including inks The limited warranty remains in effect for its life once that particular damage has been properly repaired For optimum printing results Canon recommends that you use only Can...

Page 15: ...10 Black BJ Cartridge Number of items Type Product name in package Black ink BCI 10 Black Ink Tank 3 BCI 17 Black Ink Tank High capacity 1 BC 12e Photo BJ Cartridge Number of items Type Product name in package Black ink BCI 12 Photo Black Ink Tank 3 Color ink BCI 12 Photo Color Ink Tank 3 Ink Cartridge Storage Box Number of items Type Product name in package Container SB 11 Ink Cartridge Storage B...

Page 16: ... Reset Buttons Press these buttons after replacing old empty ink tanks with new ink tanks Pressing either of these buttons informs the printer that an ink tank has been replaced and the corresponding LOW INK light goes out BLACK Button Press this button after replacing the black ink tank COLOR Button Press this button after replacing the color ink tank Mode Switch At this time this switch is not u...

Page 17: ...SB cable Power Connector Connects to the AC adapter POWER Light Lights when the power is on BUSY Light Lights while data is being received Flashes during print head cleaning and when an error occurs POWER Button Switches the power on and off RESUME CLEAN Light Lights or flashes when an error occurs RESUME CLEAN Button Press when cleaning the BJ cartridge or clearing an error LOW INK Lights Indicat...

Page 18: ...printer is plugged in and press the POWER button on the printer The POWER light comes on Turn on the connected Internet device If the power does not come on Refer to Chapter 5 Troubleshooting Auto power on off function If you do not use the printer within 30 minutes of turning it on it automatically switches off If this happens the power automatically switches back on again when you select Print f...

Page 19: ...conds before turning it back on again Do not unplug the power cord from the power outlet while the BUSY light is flashing If you turn off the power while the BUSY light is flashing the BJ cartridge ink nozzles are not capped and will dry causing an ink blockage If you do not intend to use the printer for an extended period of time unplug the power cord from the power outlet after turning off the p...

Page 20: ...not listed above regarding urgent product questions or for products no longer under warranty 1 800 423 2366 Or for a charge of 2 50 per minute to a maximum of 25 00 per call 1 900 246 1200 To find out about all Canon products and accessories to download the latest drivers and to explore all your technical support options including e mail support visit the Canon Computer Systems Inc Web site www cc...

Page 21: ...nty information to find out about the different service options available to you Save your sales receipt for proof of purchase In the event that your printer needs service you will need your proof of purchase to obtain warranty service If you feel your LR1 Color Bubble Jet Printer needs servicing contact Canon on the World Wide Web www ccsi canon com to locate the Canon Authorized Service Facility...

Page 22: ...cartridge to any type of hard impact Do not place BJ cartridges in direct sunlight or in hot and humid areas When placing the BJ cartridge on hard surfaces such as a desk place the cartridge with the print head facing up Dispose of used BJ cartridges according to the rules and regulations in your area Do not use BJ cartridges that have been used in other printers If you do so the LOW INK light fun...

Page 23: ...m the print head cleaning procedure If the print head is operating properly replace the ink tank Printing the Nozzle Check Pattern Make sure paper is loaded in the paper supply tray Important Paper must be loaded in the paper supply tray You cannot print a Nozzle Check Pattern when using manual paper feed The paper in the manual feed slot will be ejected If the printer is on turn it off Press and ...

Page 24: ...rtridge Avoid the following operations which can cause print heads to clog Storing BJ cartridges that have been removed from the printer in an unsealed Ink Cartridge Storage Box To purchase an Ink Cartridge Storage Box call 1 800 671 1090 Touching the print head with your fingers Placing the print head directly on any surface such as a desk Pulling out the power cord while the BJ cartridge access ...

Page 25: ...eep print head cleaning consumes a particularly large amount of ink Normal Print Head Cleaning Make sure the printer is turned on The green POWER light is on Press and hold the RESUME CLEAN button until you hear two beeps then release the button Cleaning begins The BUSY light flashes during cleaning When cleaning is finished the BUSY light goes out Print a Nozzle Check Pattern see page 2 2 If brok...

Page 26: ...ton until you hear two beeps wait for one more beep then release the button It takes approximately 3 seconds for the third beep to sound after the first two beeps Be careful not to release the button until you hear the third beep Print a Nozzle Check Pattern see page 2 2 Using BJ Cartridges Chapter 2 Using BJ Cartridges 2 5 ...

Page 27: ...nk runs low Confirm the type of ink tank currently installed and then replace the ink tank Replace an ink tank when Type of BJ Cartridge Type of Ink Tank when you see these lights BC 11e Color BJ Cartridge provided BC 10 Black BJ Cartridge optional BC 12e Photo BJ Cartridge optional BCI 11 Black BCI 18 Black high capacity BCI 11 Color BCI 18 Color high capacity BCI 10 Black BCI 17 Black high capac...

Page 28: ...y and do not leave ink tanks lying around after removing them from the LR1 Always replace empty ink tanks with new ones If you install an ink tank that has already been used the print head may become clogged and the LOW INK light function will not work properly To ensure freshness of ink tanks use them within one year of purchase Also it s a good idea to change an ink tank if it has not been used ...

Page 29: ...over The BJ cartridge automatically moves to the center Remove the ink tank Do not remove the green print head unit when replacing ink tanks When disposing of used ink tanks follow local regulations for disposal For the BC 11e Color BJ Cartridge Black ink tank Raise the gray tab by lifting it with your finger 2 8 Using BJ Cartridges Chapter 2 BJ cartridge access cover Do not touch this cable BCI 1...

Page 30: ...over The BJ cartridge automatically moves to the center Remove the ink tank Do not remove the green print head unit when replacing ink tanks When disposing of used ink tanks follow local regulations for disposal For the BC 11e Color BJ Cartridge Black ink tank Raise the gray tab by lifting it with your finger 2 8 Using BJ Cartridges Chapter 2 BJ cartridge access cover Do not touch this cable BCI 1...

Page 31: ... with your finger For the BC 12e Photo BJ Cartridge Raise the gray tab by lifting it with your finger Raise the white tab by lifting it with your finger Using BJ Cartridges Chapter 2 Using BJ Cartridges 2 9 BCI 11 Color BCI 18 Color high capacity tank BCI 10 Black BCI 17 Black high capacity tank BCI 12 Photo Color BCI 12 Photo Black ...

Page 32: ...et the new ink tank so that it rests at an angle then gently press down until the ink tank locks into place For the BC 11e Color BJ Cartridge Black ink tank Using BJ Cartridges Chapter 2 Using BJ Cartridges 2 11 BCI 10 Black BCI 17 Black BCI 12 Photo Black BCI 12 Photo Color Do not touch this part BCI 11 Black BCI 18 Black ...

Page 33: ... Color ink tank For the BC 10 Black BJ Cartridge 2 12 Using BJ Cartridges Chapter 2 BCI 11 Color BCI 18 Color BCI 10 Black BCI 17 Black ...

Page 34: ...e both ink tanks press both the BLACK and COLOR buttons one at a time until you hear two beeps Using BJ Cartridges Chapter 2 Using BJ Cartridges 2 13 BCI 12 Photo Black BCI 12 Photo Color Press here when you replace a black ink tank Press here when you replace a color ink tank Pressing the ink light reset button turns off the LOW INK light s corresponding to the button pressed ...

Page 35: ...nal BC 12e Photo BJ Cartridge for printing photos in high quality color optional When switching BJ cartridges store the unused cartridge in the SB 11 Ink Cartridge Storage Box If you do not store an opened cartridge in the Ink Cartridge Storage Box the ink will dry rendering the cartridge unusable To purchase an Ink Cartridge Storage Box call 1 800 671 1090 Make sure the printer s power is on Pres...

Page 36: ...he green tab with your finger Place the BJ cartridge you just removed in the Ink Cartridge Storage Box Securely twist the lid Make sure the box is tightly closed Using BJ Cartridges Chapter 2 Using BJ Cartridges 2 15 Lift here Align these arrows ...

Page 37: ... out Do not drop or shake BJ cartridges If spilled the ink will stain objects and clothing Do not touch the print head or circuit areas Do not use BJ cartridges that have been used in other printers If you do so the LOW INK light function will not work properly Install the BJ cartridge Set the new BJ cartridge so it rests diagonally Align the arrows on the BJ cartridge with the arrows on the cartr...

Page 38: ...Do not press these buttons when installing a BJ cartridge that has been used before The printer will not be able to detect when the ink runs out Close the BJ cartridge access cover When the printer beeps and the BUSY light goes out you are ready to print Using BJ Cartridges Chapter 2 Using BJ Cartridges 2 17 ...

Page 39: ...2 18 Using BJ Cartridges Chapter 2 ...

Page 40: ... also use Canon Bubble Jet Paper Paper size Letter 8 5 11 in A4 210 297 mm A5 148 210 mm B5 182 257 mm Paper thickness Less than 0 2 mm Paper weight 17 to 35 lb 64 to 90 g m2 when using the paper supply tray 17 to 38 lb 64 to 105 g m2 when using manual feed Do not use continuous forms paper with perforations High Resolution Paper High Resolution Paper letter size only is superior to plain paper wh...

Page 41: ...of paper Not only will they reduce print quality but paper jams may also result Folded paper Curled paper Creased paper Wet paper Extremely thin paper less than 17 lb or 64 g m2 Extremely thick paper more than 38 lb or 105 g m2 Perforated paper either continuous form or loose leaf LR1_V1 11 99 ...

Page 42: ...ay with the print side facing down Set paper in the manual feed slot with the print side facing up Loading the Paper Supply Tray Pull the paper supply tray all the way out After pulling the tray out a short distance grasp it on both sides with your hands and slowly pull it out the rest of the way Do not remove the paper supply tray by pulling on the front edge with one hand You could lose your gri...

Page 43: ... Load the paper and make sure the corners are under the clips Set the paper in the tray with the print side down Adjust the paper guide so that it is flush with the paper If there is any gap paper will feed diagonally and a paper jam may occur Push the tray all the way into the printer 3 4 Paper Handling Chapter 3 Paper guide Size guide Paper guide ...

Page 44: ... output tray do not allow more than 20 sheets to accumulate in the tray at any one time Loading Single Sheets in the Manual Feed Slot Lift the manual feed support and fold out the manual feed support extension Insert the paper Holding the paper with the printing side facing up align it with the right edge of the manual feed support then insert the paper Insert the paper all the way into the printe...

Page 45: ...from the paper accumulates inside the printer and paper may not feed properly Be sure to use the cleaning sheet that comes with the High Resolution Paper to periodically clean the printer Normally you ll want to use the cleaning sheet after you finish a packet of High Resolution Paper Open the back cover The cleaning sheet is delivered from here Make sure there is enough space at the back of the p...

Page 46: ...paper so the cut outs enter the printer first Push the paper supply tray back into the printer Push the RESUME CLEAN button You will hear a beep and cleaning starts The cleaning sheet exits from the back cover Close the back cover and press the RESUME CLEAN button again The RESUME CLEAN light goes out and cleaning is finished Paper Handling Chapter 3 Paper Handling 3 7 ...

Page 47: ...oaded or paper has not ejected completely All lights come on Load paper and press the RESUME CLEAN button or remove the jammed paper from the printer If the paper tears off and gets jammed inside the printer Turn off the power open the BJ cartridge access cover and remove the torn paper 3 8 Paper Handling Chapter 3 Paper output cover Paper supply tray Back cover Manual feed slot FRONT BACK ...

Page 48: ... be injured Do not use flammable solvents such as paint thinner benzene or alcohol They can result in fire or electrical shock Do not unplug the power cord from the power outlet while the POWER light is on or flashing This may damage the printer Do not use paper towels or tissue to clean the inside of the printer Paper particles remaining inside the printer will stick to the print head and cause a...

Page 49: ...firmly wrung out Open the BJ cartridge access cover and wipe the back of the flap with a soft damp cloth Wipe away any ink and paper sediment Be careful not to bend the plate attached to the BJ cartridge access cover the cover with ink replacement instructions If the platen becomes soiled from paper jams wipe it clean with a dry cloth Be careful not to bend or pull the film cable 4 2 Maintaining t...

Page 50: ...wer to the Internet device and the printer Confirm that the POWER light is out Unplug the printer s power cord from the electrical outlet and remove the power cord Disconnect the printer cable Pull out the paper supply tray and affix tape to the printer Place the paper supply tray in its bag Pack the printer and paper supply tray in their protective materials and set them in the box Maintaining th...

Page 51: ... Handle With Care in a prominent location on the outside of the box When transporting the printer by automobile be careful not to vibrate or bump the printer On sunny days be careful not to leave the printer in a closed vehicle for long periods of time this may expose the printer to extremely high temperatures 4 4 Maintaining the Printer Chapter 4 ...

Page 52: ...the power cord and the electrical outlet is securely inserted into the AC adapter and that the AC adapter is plugged into the printer s power connector port Is the electrical outlet Plug another electrical appliance into the electrical operating outlet to confirm that it is operating correctly Lights The light above the POWER button comes on On Flashing Off Light Number of Beeps Printer Condition ...

Page 53: ...g to begin 1 Paper is not loaded correctly Check the feed areas and reload the paper see page 3 3 2 Paper is jammed Remove the jammed paper see page 3 8 3 The BJ cartridge is not inserted correctly Remove the BJ cartridge and reinsert it see page 2 14 4 The BJ cartridge is overheated Stop printing and wait until the BJ cartridge cools When the cartridge cools the light stops flashing A serious err...

Page 54: ... paper You can load up to 50 sheets 20 lb or 75 g m2 when loaded in the printer feeding from the paper supply tray 40 sheets with High Resolution Paper but only one sheet at a time when feeding manually Is the paper bent or curled Do not use paper that is bent or creased Smooth out all curls before using curled paper see page 3 6 When feeding manually is Align the paper guide with the left edge of...

Page 55: ... rollers soiled Paper double feeds Was the paper fanned Fan the paper thoroughly before loading it into the before loading paper supply tray see page 3 3 Is too much paper You can load up to 50 sheets 20 lb or 75 g m2 when loaded feeding from the paper supply tray 40 sheets for High Resolution Paper but only one sheet at a time when feeding manually Is the paper bent or Do not use paper that is be...

Page 56: ...that exceeds 38 lb 105 g m2 see page 3 1 Is the paper bent Do not use paper that is bent or creased Smooth out or curled all curls before printing Is the printing on the Paper has a right side and a wrong side for printing wrong side of the paper Confirm which side of the paper to print on and reset the paper in the printer Paper curls after printing Is the paper suitable When printing colorful il...

Page 57: ...s but does not print anything Is ink flowing properly The BJ cartridge print head may be blocked or the ink from the BJ cartridge tanks may be empty Print a Nozzle Check Pattern to check the condition of the print head see page 2 2 If the Nozzle Check Pattern prints correctly the printer and the Internet device may not be connected correctly Reconfirm the connections If the Nozzle Check Pattern do...

Page 58: ...riod of time flashes If this happens stop printing and wait until the BJ cartridge has cooled When the BJ cartridge is cool the light stops flashing The printer is printing garbage Was the previous printing Data from the previously printed job may be left in job cancelled while it was the printer s memory Turn off the power to the still printing printer and the Internet device then turn the power ...

Page 59: ... the ink tank it was removed and ink may stop flowing If the protective cap and tape have been reattached remove them immediately and clean the print head see page 2 4 Are you printing on the Paper has a right side and a wrong side for printing wrong side of the paper Confirm which side of the paper to print on and reset the paper in the printer Printing has a scratched appearance Is the paper too...

Page 60: ...Is the paper suitable for Change the type of paper you are using and try printing printing again Paper such as High Resolution Paper is more resistant to bleeding than plain paper Is the print head dirty Try cleaning the print head see page 2 4 Does the document require When printing colorful documents such as a large amount of ink for illustrations and photos ink may bleed because of the example ...

Page 61: ...e page 2 2 If the Nozzle Check Pattern does not print correctly the print head may be blocked Perform the print head cleaning procedure see page 2 4 If you still cannot print replace the ink tanks see page 2 6 Color quality does not meet expectations Is the paper suitable for When printing illustrations and photos use High printing Resolution Paper To achieve a non grainy life like appearance for ...

Page 62: ... to the right home position to prevent the print head from drying out Close the cover then open it again the cartridge holder will move into the replacement position Is the RESUME CLEAN Open the BJ cartridge access cover and check for a light flashing paper jam Remove any jammed paper Has the printer been If you print for extended periods of time the BJ printing for an extended cartridge overheats...

Page 63: ...5 12 Troubleshooting Chapter 5 ...

Page 64: ...nterface Parallel printer cable is provided USB1 00 standard USB interface USB cable is optionally available Operating Signal Approximately 45 dB A Operating Environment Temperature 41 F to 95 F 5 to 35 C Humidity 10 to 90 RH without condensation Storage Environment Temperature 32 F to 95 F 5 to 35 C Humidity 5 to 90 RH without condensation Power Source AC 120 V 60 Hz Power Consumption Approximate...

Page 65: ...CI 11 Black Approximately 40 pages for the BCI 18 Black Color Approximately 30 pages for the BCI 11 Color Approximately 50 pages for the BCI 18 Color At 7 5 coverage for each color calculated for the number of pages possible printing with an ink tank based on the possible printing area for an A4 page BC 10 Black BJ Cartridge optional Print head 128 nozzles Ink color Black Capacity Approximately 17...

Page 66: ...Microsoft Windows 95 Printable Area To maintain printing quality please leave sufficient spacing on all four sides of the printing page Please note that the dimensions of this area vary according to paper size The measurements for Letter A4 A5 and B5 are shown below Recommended Printing Area area It is recommended that you print within this area Possible Printable Area area You can print within th...

Page 67: ...A 4 Specifications Appendix A ...

Page 68: ...r black because B is used to represent blue in RGB dB A Stands for decibel level a decibel being a unit of measurement for the intensity of the sound coming from the printer adjusted for background noise dpi Dots per inch A unit of measurement for indicating a printer s resolution Your printer can produce a resolution up to 720 dpi horizontal by 360 dpi vertical Ink Cartridge Storage Box A box for...

Page 69: ... of paper being used Printer driver Software that sends printing instructions to a printer The printer driver keeps track of the attributes of a printer and the codes the program must send to access those attributes RAM Random Access Memory Printer memory that is used for temporary storage of information you want to print and downloaded fonts Resolution The density of dots for any given output dev...

Page 70: ...ack Ink Tank 1 8 2 6 BCI 18 Color Ink Tank 1 8 2 6 BJ cartridge s 1 7 A 2 does not move 5 11 guidelines 2 1 handling 1 6 replacing 2 14 17 using 2 1 17 BJ cartridge access cover 1 9 2 8 BLACK button 1 9 BUSY light 1 10 1 12 C Canon Authorized Service Facility 1 14 help 1 13 referral service 1 7 Web site 1 13 14 A 4 Cleaning print head 2 4 5 printer 4 2 Cleaning sheet High Resolution Paper 3 6 7 Cl...

Page 71: ...l feed slot 1 9 3 5 6 Manual feed support 1 9 extension 1 9 Microsoft Windows A 3 Mode switch 1 9 N Normal print head cleaning 2 4 Nozzle Check Pattern printing 2 2 3 O Operating environment A 1 signal A 1 system A 3 P Paper 1 7 curls 5 5 does not feed properly 5 3 feeding method A 1 handling 3 1 8 jammed 5 3 jams clearing 3 8 notes 3 2 size 3 1 A 2 soiled 5 5 thickness 3 1 trouble after printing ...

Page 72: ...ection A 1 ink bleeds 5 9 method A 1 Nozzle Check Pattern 2 2 3 resolution A 1 scratched 5 8 speed A 1 unclear 2 2 5 8 white lines 5 9 width A 1 R Receiving buffer A 1 RESUME CLEAN button 1 10 3 7 8 RESUME CLEAN light 1 10 3 7 8 S Safety notes 1 2 6 SB 11 Ink Cartridge Storage Box 1 7 8 2 14 Servicing printer 1 14 Specifications A 1 3 Storage environment A 1 Supplies 1 7 8 T Technical support 1 13...

Page 73: ...e receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Do not make any changes or modifications to the equipment unless otherwise specified in the manual If such changes or modifications should be made you...

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