Canon LBP3250 Series, Service Manual, Page: 76 / 98

Chapter 5
5-4
5.3.2 Service Message
0019-9579
The service message is displayed when a fault in the printer occurs and called error code.
The error code is displayed on the message area of the status window screen, and its details on the message area (auxiliary) with the error code; 'Exxx' (a three-digit
number is assigned to XXX).
The following is the list of service messages.
T-5-3
5.4 Version Up
5.4.1 Upgrade
0019-9571
The host machine does not support SST (Service Support Tool)
Thus, when upgrading the main controller or engine controller, replace the PCB to the one in new version.
Error
Code
Details Measures
E000 Error in startup
- The detected temperature of the thermistor does not reach 35 deg C within approx. 1.5 sec of
the heater being turned on.
- The detected temperature of the thermistor is 100 deg C or lower in standby mode. - Check connectors on the fixing film unit.
- Replace the fixing film unit.
- Replace the engine controller PCB.
E001 Error in abnormally high temperature
The detected temperature of the thermistor is 220 deg C or higher 30 times consecutively. - Check connectors on the fixing film unit.
- Replace the fixing film unit.
- Replace the engine controller PCB.
E003 Error in abnormally low temperature
- After the heater is turned on, the detected temperature of the thermistor is 100 deg C or lower
at the time of printing after reaching 50 deg C.
- After the heater is turned on, the detected temperature of the thermistor is 55 deg C or lower at
paper intervals or in cleaning mode after reaching 50 deg C. - Check connectors on the fixing film unit.
- Replace the fixing film unit.
- Replace the engine controller PCB.
E004 Error in fixing heater drive circuitry (For 200V machines only)
An abnormal frequency is detected on the fixing drive circuit within approx. 3.3 sec of the power
being turned on. - Check connectors on the fixing film unit.
- Replace the fixing film unit.
- Replace the engine controller PCB.
E100 Error in Scanner Unit
- At startup of the scanner, /BDI signal cannot be detected within 0.1 sec after forced acceleration
of the scanner motor.
- At startup of the scanner during activation of the scanner motor, the motor rotation exceeds the
range of specified value (98.3 to 102.1%).
- After startup of the scanner is correctly completed, /BDI signal exceeds the specified cycle 10
times consecutively. - Check connectors on the scanner unit
- Replace the scanner unit
- Replace the engine controller PCB
E197 Error in engine communication
An error in data communication occurs in the engine controller. - Replace the engine controller PCB
E747 Error in main controller memory
Data of EEPROM on the main controller cannot be read/written. - Replace the main controller PCB