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Legal Notices

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R&TTE Directive

Super G3

Abbreviations Used in This Manual

In this manual, product names and model names are abbreviated as follows:

Microsoft

®

Windows

®

98 operating system:

Windows 98

Microsoft

®

Windows

®

Millennium Edition operating system:

Windows Me

Microsoft

®

Windows

®

2000 operating system:

Windows 2000

Microsoft

®

Windows

®

XP operating system:

Windows XP

Microsoft

®

Windows

™

Server 2003 operating system:

Windows Server 2003

Microsoft

®

Windows Vista

™

operating system:

Windows Vista

Microsoft

®

Windows

®

operating system:

Windows

This equipment (F149800/F149801) conforms with the essential requirements of EC
Directive 1999/5/EC and is usable in EU.
We declare that this product conforms with the EMC requirements of EC Directive 1999/5/
EC at nominal mains input 230 V, 50 Hz although the rated input of the product is 220 V -
240 V, 50/60 Hz.
Use of shielded cable is necessary to comply with the technical requirements of EMC
Directive.
If you move to another EU country and are experiencing trouble please call the Canon Help
Desk.

(For Europe Only)

Canon Inc./Canon Europa N.V.

Super G3 is a phrase used to describe the new generation of fax machines that use ITU-T
V.34 standard 33.6 Kbps* modems. Super G3 High Speed Fax machines allow
transmission times of approximately 3 seconds* per page which results in reduced
telephone line charges.

* Approximately 3 seconds per page fax transmission time based on CCITT/ITU-T No.1
Chart, (JBIG, Standard Mode) at 33.6 Kbps modem speed. The Public Switched Telephone
Network (PSTN) currently supports 28.8 Kbps modem speeds or slower, depending on
telephone line conditions.

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Summary of Contents for iR5055

Page 1: ...Read this guide first Please read this guide before operating this product After you finish reading this guide store it in a safe place for future reference ENGLISH User s Guide ...

Page 2: ......

Page 3: ...iR5075 iR5075N iR5065 iR5065N iR5055 iR5055N User s Guide ...

Page 4: ...l Disc is a teaching aid designed to help you learn the various functions of the machine Tutorial Disc Basic Information User s Guide This Document Basic Operations Troubleshooting Reference Guide Copying and Mail Box Instructions Copying and Mail Box Guide Sending and Fax Instructions Sending and Facsimile Guide Installing the Disk Software and Setting Up the Network Connection Network Quick Star...

Page 5: ...de Installing MEAP Applications and Using the Login Service MEAP SMS Administrator Guide To view the manual in PDF format Adobe Reader Adobe Acrobat is required If Adobe Reader Adobe Acrobat is not installed on your system please download it from the Adobe Systems Incorporated website Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions However as we a...

Page 6: ... xx Maintenance and Inspections xxiii Consumables xxiv Other Warnings xxiv About the Electronic Instruction Manuals xxv Contents of Documentation Kits xxv Multi lingual Documentation Kit xxv Documentation Kit included in box xxv Documentation only in Send kit xxv User Manual Disc Menu xxvi System Requirements xxvi Using The Disc Menu xxvii Periodic Inspection of the Breaker xxviii Checking the Bre...

Page 7: ...pe of Telephone Line 1 25 Setting the Current Date and Time 1 26 Registering Your Machine s Fax Number 1 27 Registering Sender Names 1 28 Registering the Unit s Name 1 29 Displaying a Help Screen 1 31 Chapter 2 Routine Maintenance Loading Paper 2 2 Replacing the Toner Cartridge 2 6 Chapter 3 Troubleshooting Clearing Paper Jams 3 2 List of Error Messages 3 7 List of Error Codes without Messages 3 7...

Page 8: ... to explain procedures restrictions handling precautions and instructions that should be observed for safety WARNING Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly To use the machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to propert...

Page 9: ...ective This equipment conforms with the essential requirements of EC Directive 2004 108 EC We declare that this product conforms with the EMC requirements of EC Directive 2004 108 EC at nominal mains input 230V 50Hz although the rated input of the product is 220V 240V 50 60Hz Use of shielded cable is necessary to comply with the technical requirements of EMC Directive This CE Marking shows complia...

Page 10: ...nformation When servicing or adjusting the optical system of the product be careful not to place screwdrivers or other shiny objects in the path of the laser beam Also accessories such as watches and rings should be removed before working on the product The reflected beam even though visible or invisible can permanently damage your eyes The label shown below is attached to the main unit inside the...

Page 11: ...Union and EEA only This symbol indicates that this product is not to be disposed of with your household waste according to the WEEE Directive 2002 96 EC and your national law This product should be handed over to a designated collection point e g on an authorized one for one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic e...

Page 12: ...C requirements of EC Directive 1999 5 EC at nominal mains input 230 V 50 Hz although the rated input of the product is 220 V 240 V 50 60 Hz Use of shielded cable is necessary to comply with the technical requirements of EMC Directive If you move to another EU country and are experiencing trouble please call the Canon Help Desk For Europe Only Canon Inc Canon Europa N V Super G3 is a phrase used to...

Page 13: ...d by Canon Inc or its licensors from third parties Use and distribution of this software and or software modules are subject to conditions a through h below a Copyright c 1992 1993 The Regents of the University of California All rights reserved This code is derived from software contributed to Berkeley by Ralph Campbell Redistribution and use in source and binary forms with or without modification...

Page 14: ...e in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation advertising materials and other materials related to such distribution and use acknowledge that the software was developed by the University of California Berkeley The name of the University may not be used to endorse or promote products...

Page 15: ...ribution and use acknowledge that the software was developed at Cygnus Solutions Cygnus Solutions may not be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED AS IS AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ...

Page 16: ...inary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials p...

Page 17: ...L DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This software consists of voluntary co...

Page 18: ...EXCEPT AS PROVIDED HEREIN INCLUDING WITHOUT LIMITATION THEREOF WARRANTIES AS TO MARKETABILITY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OF USE OR NON INFRINGEMENT CANON INC SHALL NOT BE LIABLE FOR ANY DIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THIS MATERIAL h Copyright C 1999 2000 2002 Aladdin Enterprises All rights reserved ...

Page 19: ... scan print or otherwise reproduce any particular document and or of the use of the images scanned printed or otherwise reproduced you should consult in advance with your legal advisor for guidance Paper Money Checks or Drafts Issued by Governmental Agencies Internal Revenue Stamps cancelled or uncancelled Money Orders Motor Vehicle Licenses and Certificates of Title Bonds or Other Certificates of...

Page 20: ...t in a fire or electrical shock Do not place the following items on the machine If these items come into contact with a high voltage area inside the machine it may result in a fire or electrical shock If these items are dropped or spilled inside the machine immediately turn OFF the main power switch and disconnect the power cord from the power outlet Then contact your local authorized Canon dealer...

Page 21: ... cord in a knot as this may result in a fire or electrical shock Insert the power plug completely into the power outlet as failure to do so may result in a fire or electrical shock Do not use power cords other than the power cord provided as this may result in a fire or electrical shock As a general rule do not use extension cords Using an extension cord may result in a fire or electrical shock If...

Page 22: ...al objects inside the machine Also do not spill water liquids or flammable substances alcohol benzene paint thinner etc inside the machine If these items come into contact with a high voltage area inside the machine it may result in a fire or electrical shock If these items are dropped or spilled inside the machine immediately turn OFF the main power switch and disconnect the power cord from the p...

Page 23: ...the part of the tray where stapling is performed near the rollers when a finisher is attached as this may result in personal injury The laser beam can be harmful to human bodies Since radiation emitted inside the product is completely confined within protective housings and external covers the laser beam cannot escape from the machine during any phase of user operation Read the following remarks a...

Page 24: ...Important Safety Instructions xxii Do not remove the following caution labels which are attached to the machine If the laser beam escapes from the machine exposure may cause serious damage to your eyes ...

Page 25: ...rical shock Do not burn or throw used toner cartridges into open flames as this may cause the toner remaining inside the cartridges to ignite resulting in burns or a fire CAUTION The fixing unit and its surroundings inside the machine may become hot during use When removing jammed paper or when inspecting the inside of the machine do not touch the fixing unit and its surroundings as doing so may r...

Page 26: ...urns or a fire When discarding used toner cartridges put the cartridges in a bag to prevent the toner remaining inside the cartridges from scattering and dispose of them in a location away from open flames CAUTION Keep toner and other consumables out of the reach of small children If these items are ingested consult a physician immediately Do not dismantle the toner cartridge as dismantling it may...

Page 27: ...ser s Guide This Document Documentation Kit included in box This contains the English French Italian German and Spanish versions of the following guides Easy Operation Guide Basic Features Contains the basic operation instructions of the Copy Mail Box Send Remote UI and Printer functions To Suit Your Needs Contains the basic settings of the Additional Functions screen Reference Guide Contains the ...

Page 28: ...s may not operate correctly If the PDF manual does not open from the Disc Menu open the PDF file directly from the manuals folder on the User Manual Disc Windows Macintosh OS Windows 98 Me Windows 2000 Service Pack 3 or later Windows XP Service Pack 1a Windows Server 2003 Windows Vista Mac OS 9 x Mac OS X Application Adobe Reader v 5 x or higher Adobe Acrobat v 5 x or higher Adobe Reader v 5 x or ...

Page 29: ...s users NOTE For Macintosh users double click the START icon to start the Disc Menu The Language Selection screen is displayed The screen shot shown above may differ from the one you actually see depending on the machine you are using a BROWSE MANUAL You can read any of the listed guides by clicking on the desired guide After clicking on the desired guide a PDF reading software such as Acrobat Rea...

Page 30: ...with the tip of a ball point pen or similar object IMPORTANT Briefly push the test button NOTE The breaker is located on the left side of the machine For more information on the location of the breaker see External View and Internal View on p 1 15 2 Confirm that the breaker lever is switched to the OFF side position IMPORTANT Do not use the test button to turn the power ON and OFF If the breaker l...

Page 31: ...n of the Breaker xxix 3 Switch the breaker lever to ON I side 4 Press the main power switch to I side 5 Fill in the check sheet located on p 4 6 to document your periodic inspections of the breaker ON OFF 3 I side side 4 ...

Page 32: ...Periodic Inspection of the Breaker xxx ...

Page 33: ...1 10 System Configuration and Parts 1 13 Optional Equipment 1 13 External View and Internal View 1 15 Control Panel Parts and Functions 1 17 Touch Panel Display 1 18 Main Power and Control Panel Power 1 21 How to Turn ON the Main Power 1 21 Things You Must Do Before Using This Machine 1 25 Selecting the Type of Telephone Line 1 25 Setting the Current Date and Time 1 26 Registering Your Machine s F...

Page 34: ...ling the Machine in the Following Locations Avoid locations subject to extremes of temperature and humidity whether low or high For example avoid installing the machine near water faucets hot water heaters humidifiers air conditioners heaters or stoves Avoid installing the machine in direct sunlight If this is unavoidable use curtains to shade the machine Be sure that the curtains do not block the...

Page 35: ...ction runs especially in poorly ventilated rooms It is recommended that the room be appropriately ventilated sufficient to maintain a comfortable working environment in areas of machine operation Avoid locations where a considerable amount of dust accumulates Avoid locations where ammonia gas is emitted Avoid locations near volatile or flammable materials such as alcohol or paint thinner Avoid loc...

Page 36: ... vibrations generated by the machine during printing can adversely affect the operation of such equipment Avoid installing the machine near televisions radios or similar electronic equipment The machine might interfere with sound and picture signal reception Insert the power plug into a dedicated power outlet and maintain as much space as possible between the machine and other electronic equipment...

Page 37: ...a steady voltage Do not connect other electrical equipment to the same power outlet to which the machine is connected Do not connect the power cord to a multiplug power strip as this may cause a fire or electrical shock The power cord may become damaged if it is often stepped on or if heavy objects are placed on it Continued use of a damaged power cord can lead to an accident such as a fire or ele...

Page 38: ...on Space Provide enough space on each side of the machine for unrestricted operation The optional Copy Tray L1 is attached 1 278 mm 1 448 mm 100 mm or more The optional Saddle Finisher AD2 Document Insertion Folding Unit F1 Puncher Unit AS1 and Paper Deck AE1 are attached 2 591 mm 1 278 mm 100 mm or more ...

Page 39: ...ding contact your local authorized Canon dealer beforehand Do not attempt to move the machine yourself Handling Precautions Do not attempt to disassemble or modify the machine Some parts inside the machine are subject to high voltages and temperatures Take adequate precautions when inspecting the inside of the machine Do not carry out any inspections not described in this manual ...

Page 40: ... fire or electrical shock Also avoid placing objects around the power plug so that the machine can be disconnected whenever necessary Do not turn the main power switch OFF or open the front covers while the machine is in operation This might result in paper jams Do not use flammable sprays such as spray glue near the machine There is a danger of ignition This machine generates a slight amount of o...

Page 41: ...he power cord when the machine will not be used for an extended period of time such as during consecutive holidays CAUTION Canon recommends that data stored on the product s hard disk drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of the hard disk drive Neither Canon nor any service provider will be liable for damages for loss of data stored on th...

Page 42: ... 3 Optional Equipment in the Reference Guide Copying See the Copying and Mail Box Guide In addition to normal copying functions convenient new functions such as Sample Set which helps to avoid copy errors Booklet for making copies into booklets and Different Size Originals for copying originals of different sizes together in one copy operation are provided to increase your productivity Mail Box Fu...

Page 43: ...UFR II PCL Printer Kit This kit incorporates UFR II Ultra Fast Rendering II Technology which utilizes a newly invented printing algorithm to minimize file processing and achieve maximum performance It also supports PCL at maximized speed The UFR II PCL print function is standard equipped with the iR5075N iR5065N iR5055N The PS Printer Kit enables the machine to support the PostScript 3 emulation p...

Page 44: ... a conventional scanner You can scan a document using the machine and read the data in an application you are using on your computer To use this function the machine is required to be connected to a network equipped with the Printer function standard equipped for the iR5075N iR5065N iR5055N and Network ScanGear to be installed on your computer You can scan images of up to A3 in size at a resolutio...

Page 45: ...System Configuration and Parts 1 13 Before You Start Using This Machine 1 System Configuration and Parts Optional Equipment a b c d ...

Page 46: ...1 a Copy Tray L1 b Shift Tray D1 c Card Reader C1 d Paper Deck AD1 Paper Deck AE1 e Document Insertion Folding Unit F1 Document Insertion Unit E1 Paper Folding Unit E1 f Puncher Unit AS1 AU1 g Staple Cartridge D3 h Staple J1 i Saddle Finisher AD2 j Finisher AD1 j i g h e f ...

Page 47: ...d Internal View a Feeder b Control Panel c Stack Bypass d Main Unit s Upper Right Cover e Main Power Switch f Main Unit s Lower Right Cover g Paper Drawers 3 and 4 h Paper Drawers 1 and 2 i Test Button j Breaker b a c d e g f h i j The optional Finisher AD1 and Puncher Unit AS1 are attached ...

Page 48: ... Parts 1 16 Before You Start Using This Machine 1 a Platen Glass b Toner Replacement Cover c Front Cover d Fixing Unit Unit 1 e Duplexing Unit Unit 2 a b c d e The optional Saddle Finisher AD2 and Puncher Unit AS1 are attached ...

Page 49: ... h Main Power Indicator Lights when the main power is turned ON i Error Indicator Flashes or lights if there is an error in the machine When the Error indicator flashes follow the instructions that appear on the touch panel display When the Error indicator maintains a steady red light contact your local authorized Canon dealer j Processing Data Indicator Flashes or blinks green when the machine is...

Page 50: ...ize the order of the function keys in Function Display Settings in Common Settings f System Monitor Press this key to change check or cancel jobs and to check or print the job log g Job Print Status Display Area The progress of jobs and copy operations and the status of devices and consumables are displayed here Also depending on the login service you are using the current ID or user name can be d...

Page 51: ... iR5075N iR5065N iR5055N The following table indicates the various combination of function keys displayed on the touch panel display for the iR5075N iR5065N iR5055N Attached Optional Equipment Displayed Function Keys None Universal Send Kit UFR II PCL Printer Kit Universal Send Kit and UFR II PCL Printer Kit Super G3 FAX Board and UFR II PCL Printer Kit Network Multi PDL Printer Unit Universal Sen...

Page 52: ... the Job Print Status Display Area on the bottom left of the screen are described below Icon Type of Job Description Copy Job Send Fax Job Mail Box Job Printer Job Report Job Network Scan Job Remote Copy Job Additional Functions Job Icon Machine Status Description Error Paper Jam Staple Jam Replace Toner Cartridge ...

Page 53: ...s excess current or leakage current How to Turn ON the Main Power 1 Make sure that the power plug is firmly inserted into the power outlet WARNING Do not connect or disconnect the power cord with wet hands as this may result in electrical shock 2 Press the main power switch to the I side The main power switch is located on the right side of the machine The main power indicator on the control panel...

Page 54: ...tem software is loading If login authentication by a login service SDL Simple Device Login or SSO Single Sign on is not set and an application other than MEAP is selected as the initial function in Common Settings from the Additional Functions screen The Start Up screen is displayed until the machine is ready to scan If a message is displayed on the touch panel display proceed to step 4 The screen...

Page 55: ...on in Common Settings from the Additional Functions screen The Start Up screen is displayed until the machine is ready to scan After the Start Up screen disappears the MEAP Start Up screen is displayed You can press to switch to the Basic Features screen to use the Copy Mail Box etc functions even if the MEAP Start Up screen is still displayed The MEAP Application screen is displayed ...

Page 56: ...conds before turning the main power back ON Do not turn the main power OFF if you want to send or receive I fax or fax documents Also do not turn the main power OFF if the optional Universal Send Kit is activated or the Super G3 FAX Board is installed and you want to be able to send or receive fax documents Sending or receiving I fax or fax documents cannot be done when the main power is turned OF...

Page 57: ...unction properly Network settings have to be specified in order to send scanned documents to an e mail address an I fax address or a file server See the Network Guide Selecting the Type of Telephone Line Set the type of telephone line that is connected to the machine If this setting is incorrect you will be unable to communicate with other machines Be sure to check the type of telephone line that ...

Page 58: ...month and the day using four digits including zeros Enter all four digits of the year and the time in 24 hour notation as four digits including zeros without a space If you are setting the Time Zone Press the Time Zone drop down list select the time zone where the machine is located GMT The time at the Greenwich Observatory in England is called GMT Greenwich Mean Time Time Zone The standard time z...

Page 59: ... Machine s Fax Number You must store the machine s fax number This number is printed on the document that you fax to the receiving party The number may also be displayed on the touch panel display of the receiving party s machine depending on their type of machine NOTE For this setting the optional Super G3 FAX Board is required 1 Press Communications Settings User Settings under Fax Settings Unit...

Page 60: ...can set to display and print the sender s name instead of the name stored as the unit s name with the Sender s Names setting from the Send Settings screen This mode is available only if the optional Super G3 FAX Board is installed 1 Press Communications Settings TX Settings under Common Settings Sender s Names TTI 2 Select the number under which you want to register the sender s name press Registe...

Page 61: ...age in the Sending and Facsimile Guide If SDL or the Local Device Authentication user authentication system of SSO is set as the login service and you are sending an I fax The e mail address that you registered in the Device Information settings for this machine is displayed in the From field on the I fax recipient s machine and the e mail address of the login user registered for SDL or the Local ...

Page 62: ...s machine See Sending an I Fax in the Sending and Facsimile Guide If Specify Authorized User Dest Sender in E mail Settings in Communications Settings in System Settings from the Additional Functions screen is set to On the e mail address of the login user is displayed in the From field on the recipient s machine regardless of the login services If Specify Authorized User Dest Sender in E mail Set...

Page 63: ... to select the operation you want to perform An explanation of the function and how to set it is displayed Main Menu This is the first screen displayed when you press Press Using the Help Function to display an explanation of how to use the Help NOTE Press after selecting a mode of the Copying or Mail Box function to bring up a guidance screen with an explanation of that mode List Screen Displays ...

Page 64: ...r setting the selected function Press Display more detailed settings to display more detailed information and related topics NOTE The Try It key is only displayed on the Explanation Screen for some Copy functions Example The procedure for making a copy of a photo 1 Press Making Copies Original Type Settings 2 Check the detailed information for the function Press Try It Yes to try using the functio...

Page 65: ...CHAPTER 2 1 2 Routine Maintenance This chapter describes how to load paper and replace toner Loading Paper 2 2 Replacing the Toner Cartridge 2 6 ...

Page 66: ...er Thin straw paper Transparencies Paper which has been printed on using a thermal transfer printer Do not print on the reverse side of this paper either Fan the stack of paper well before loading it and align the edges of the paper stack on a flat surface Never place paper or any other items in the empty part of the drawer next to the paper stack Doing so may cause paper jams NOTE If a message pr...

Page 67: ...Loading Paper 2 3 Routine Maintenance 2 1 Press and release the button on the paper drawer in which you want to load paper 2 Grip the handle and pull out the paper drawer until it stops ...

Page 68: ...ved from a newly opened paper package 4 Load the paper stack into the paper drawer Even out the edges of the paper stack Load the paper stack against the right wall of the paper drawer When loading paper into Paper Drawer 3 or 4 for the first time change the size plate to match the paper size being loaded See Adjusting a Paper Drawer to Hold a Different Paper Size in the Reference Guide When loadi...

Page 69: ...l Orientation and Preprinted Paper Output Chart in the Reference Guide 5 Gently push the paper drawer back into the machine until it clicks into place in the closed position CAUTION When returning the paper drawer to its original position be careful not to get your fingers caught as this may result in personal injury IMPORTANT You will not be able to make copies or print if you load paper that exc...

Page 70: ... and the procedure described below to help you replace the toner cartridge If you press Recover Later you can continue certain operations such as setting modes and scanning originals even if you do not replace the toner cartridge immediately WARNING Do not burn or throw used toner cartridges into open flames as this may cause the toner remaining inside the cartridges to ignite resulting in burns o...

Page 71: ...u get a new toner cartridge ready for replacement before the toner runs out Complete instructions on how to replace the toner cartridge can be accessed by pressing Previous or Next on the touch panel display If toner runs out during a print job the remaining prints are made after you replace the toner cartridge 1 Open the toner replacement cover 2 Lower the locking lever IMPORTANT Make sure to low...

Page 72: ...ed toner cartridges into open flames as this may cause the toner remaining inside the cartridges to ignite resulting in burns or a fire CAUTION Do not touch the tip of the toner cartridge or subject it to shock by hitting it Doing so may cause the toner cartridge to leak 4 Remove the red protective cap from the new toner cartridge by twisting it ...

Page 73: ... tray You cannot load a toner cartridge which is not made for this machine because the ribbed end of the toner cartridge will not align with the ridges of the tray Only use toner cartridges intended for use in this machine Insert the toner cartridge horizontally into the machine Otherwise the toner cartridge may leak Ridges of the Tray Ribbed End of the Toner Cartridge ...

Page 74: ...eful not to get your fingers caught as this may result in personal injury IMPORTANT Make sure to return the locking lever all the way to the Lock position Otherwise the toner cartridge will not be inserted properly 7 Close the toner replacement cover CAUTION When closing the toner replacement cover be careful not to get your fingers caught as this may result in personal injury 7 6 ...

Page 75: ...TER 3 1 3 Troubleshooting This chapter explains what to do in response to a paper jam and an error message display Clearing Paper Jams 3 2 List of Error Messages 3 7 List of Error Codes without Messages 3 7 ...

Page 76: ... become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or clothing as this will dirty your hands or clothing If they become dirty wash them immediately with cold water Washing them with warm water will set the toner and make it impossible to remove the toner stains When removing paper which has become jammed inside the machine re...

Page 77: ...er the power is turned back ON Clear paper jams without turning the power OFF If a paper jam occurs inside the main unit See the instructions on the following pages a Feeder See Feeder in the Reference Guide b Main Unit Fixing Unit and Duplexing Unit See Main Unit Fixing Unit and Duplexing Unit in the Reference Guide c Stack Bypass See Stack Bypass in the Reference Guide d Upper and Lower Right Co...

Page 78: ...eference Guide c Finisher AD1 See Inside the Top Cover of the Finisher AD1 Saddle Finisher AD2 Optional or Output Delivery Unit of the Finisher AD1 Saddle Finisher AD2 Optional in the Reference Guide d Saddle Finisher AD2 See Inside the Top Cover of the Finisher AD1 Saddle Finisher AD2 Optional Output Delivery Unit of the Finisher AD1 Saddle Finisher AD2 Optional Inside the Front Cover of the Sadd...

Page 79: ... Insertion Unit E1 See Insertion Unit Optional or Inside the Insertion Unit Optional in the Reference Guide g Paper Folding Unit E1 See Document Insertion Folding Unit F1 Paper Folding Unit E1 Optional in the Reference Guide h Puncher Unit AS1 AU1 See Puncher Unit AS1 AU1 Optional in the Reference Guide i Shift Tray D1 See Shift Tray D1 Optional in the Reference Guide j Copy Tray L1 See Copy Tray ...

Page 80: ... you have removed all of the jammed paper in locations other than the feeder printing or copying resumes If there is paper that still needs to be removed a screen indicating how to clear that paper jam appears on the touch panel display Repeat the procedure from step 1 NOTE You do not have to re enter the number of copies or prints even if you are printing multiple sets The machine automatically r...

Page 81: ...eports in the Sending and Facsimile Guide Perform the necessary procedures according to the error code 001 Cause 1 Differently sized originals were scanned and the Different Size Originals mode was not set Remedy Place your originals specify the Different Size Originals mode and try scanning again Cause 2 Differently sized originals were scanned in the 2 Sided mode and the Different Size Originals...

Page 82: ... Enter the correct Department ID or password using numeric keys on the control panel and try again Cause 2 The Department ID or password was changed while the machine was processing a job Remedy Change the Department ID and password and try again If you do not know the password contact your System Manager Cause 3 Allow Printer Jobs with Unknown IDs is set to Off Remedy Set Allow Printer Jobs with ...

Page 83: ...de 749 Cause You could not execute the job because a service call message is being displayed Remedy Turn the main power OFF wait for 10 or more seconds and turn the main power back ON If the machine still does not work normally turn the main power OFF disconnect the machine and contact your local authorized Canon dealer See Main Power and Control Panel Power in the Reference Guide 759 Cause An err...

Page 84: ...nter in which your Department ID and password are registered Cause 2 Reserved or current print jobs cannot be performed in the remote copy printer because the Department ID and password have been deleted or the password has been changed Remedy Contact your System Manager or make sure that the Department ID and password set in the host machine match the ones registered in the remote copy printer 84...

Page 85: ...hapter 2 Introduction to the Mail Box Functions in the Copying and Mail Box Guide and Chapter 6 Receiving Documents in the Sending and Facsimile Guide Cause 3 The scanned document cannot be stored because there are more than 1 500 documents in the specified inbox Remedy If there are a large number of documents delete the unnecessary ones from the specified inbox 852 Cause An error occurred because...

Page 86: ...int data again See Chapter 3 Using a TCP IP Network in the Network Guide Cause 4 The maximum amount of data that can be received has been exceeded See Chapter 6 Receiving Documents in the Sending and Facsimile Guide Remedy Try printing the documents again after all current jobs are complete If you still cannot print check the sent data Cause 5 The number of secured documents exceeded the maximum l...

Page 87: ...eption timed out or the job was cancelled at the host Remedy Check that the network is functioning properly and then try printing again 858 Cause There is a problem with the print data sent from an external application Remedy Check the settings of the data sent to the machine make sure they are compatible with the machine and try sending the data again 859 Cause 1 A compression error occurred with...

Page 88: ...urred while processing PDL data or image data Remedy Confirm the print settings you made when printing from a computer 862 Cause 1 The saddle finisher trays have exceeded their stacking limits See Chapter 9 Appendix in the Reference Guide Remedy Change the print data or print settings and try printing again Cause 2 A combination of settings which is not supported was set Remedy Change the print da...

Page 89: ...rinting again 864 Cause 1 The external controller or controller board is not attached or is not functioning properly Remedy Contact your System Manager Cause 2 The external controller or controller board cannot be recognized correctly Remedy Contact your System Manager 865 Cause The Mail Box function is restricted Remedy Contact your System Manager ...

Page 90: ...List of Error Messages 3 16 Troubleshooting 3 ...

Page 91: ...CHAPTER 4 1 4 Appendix This chapter provides other useful information Multifunctional Operations 4 2 Available Paper Stock 4 4 Check Sheet for the Periodic Inspection of the Breaker 4 6 ...

Page 92: ... multifunctional operations Available Unavailable Available but with conditions Receive Send Scan Print Copy Scan and Print via Net work via Fax Print Data via Net work via Fax Copy Mail Box Send Copy RX Docu ment Print Data Receive via Net work via Fax Print Data 3 3 3 3 3 Send via Net work via Fax 3 1 1 3 1 3 1 3 1 Scan Copy Mail Box 1 1 1 Send 3 1 3 1 3 1 3 Print Copy 2 2 RX Docu ment 4 3 4 1 3...

Page 93: ... While a PDF OCR file or I fax is being sent memory conflicts may arise if a received print job or image data processing job is executed The performance of all operations affected by this memory conflict may decrease depending on the amount of available memory NOTE Even if it is possible to perform multifunctional operations the operation performance may decrease The machine s performance may be a...

Page 94: ...nce Guide Available Unavailable 1 Plain paper is from 64 to 90 g m2 2 Recycled paper is from 64 to 80 g m2 3 Heavy paper is from 91 to 200 g m2 4 Use only A4 transparencies made especially for this machine 5 Some types of tracing paper cannot be used 6 Use the Tab Feeding Attachment when loading tab paper Paper Type Paper Source Paper Drawer 1 and 2 64 to 200 g m2 Paper Drawer 3 and 4 64 to 200 g ...

Page 95: ...e Guide Paper Deck Paper Deck AD1 Paper Deck AE1 Optional in the Reference Guide Stack Bypass Making Prints Using the Stack Bypass in the Reference Guide The Paper Deck AD1 and Paper Deck AE1 are optional Paper Size Width x Length Paper Source Paper Drawer 1 and 2 Paper Drawer 3 and 4 Stack Bypass Paper Deck optional A3 297 mm x 420 mm 1 A4 297 mm x 210 mm A4R 210 mm x 297 mm 1 A5R 148 mm x 210 mm...

Page 96: ...pect the Breaker Periodically Follow the procedure described in Periodic Inspection of the Breaker on p xxviii once or twice a month How to Fill in This Check Sheet Fill in the date of inspection and the name of the inspector When the inspection is completed successfully write a check mark under OK If not contact your local authorized Canon dealer Also write a check mark under NG No Good Date of I...

Page 97: ......

Page 98: ...8501 Japan Europe Africa and Middle East Canon Europa N V P O Box 2262 1180 EG Amstelveen Netherlands Canon Middle East FZ LLC P O Box 27616 Dubai United Arab Emirates email info canon me com Specifications subject to change without notice Canon Europa N V 2007 ...

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