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Canon IPF850, Service Manual

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Canon IPF850 Service Manual Download Page 38

Canon

  

imagePROGRAF iPF850/iPF840/iPF830 Service Guide

 

imagePROGRAF iPF850/iPF840/iPF830 Service Guide   

July 2015 

 

 

Page 33

 

Figure 2 – Canon USA Support Escalation Flow Chart  

 

 

 

 

 

 

imagePROGRAF iPF850/iPF840/iPF830 

End-User 

 

End-User Contacts Servicing Dealer  

(Service technician is dispatched to site) 

Assistance    Required  

 
 
 

Canon USA 

Technical Support Center 

1-800-528-2830

 

Field Support 

Staff

 

Engineering 

Canon Inc. 

Servicing Technician Contacts  

Canon USA TSC  

Close Case

 

Update Case  

 
 
 

Summary of Contents for IPF850

Page 1: ...Canon Service Guide...

Page 2: ...canon com Distributed in the United States by Canon U S A Inc IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePROGRAF iPF850 iPF840 iPF830 SPECIFICATIONS AND OTHER INFORMAT...

Page 3: ...Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifi...

Page 4: ...t 9 F Service Materials 10 V Servicing Notes 11 A Power and Plug Requirements 11 B Weight Dimensions For Installation 12 C Installation Space Requirements 13 D Estimated Installation Times 15 E Instal...

Page 5: ...Offerings 31 A Dealer Support Requirements 31 B Canon USA Support Offerings 32 1 Canon USA Technical Support Center 32 2 Internet Support 34 IX Warranty Procedures 37 A e Tag 37 B Online Limited Warra...

Page 6: ...lds up to 100 A0 size sheets of premium plain paper or plain paper and a dual roll paper feed for continuous high volume printing of different sizes and types of paper Note Coated Media from the image...

Page 7: ...ailable for download from the Apple App Store for wireless printing using an Apple iPad to a 5 color imagePROGRAF printer sharing same network Preview PDF JPEG and PNG files Settings include number of...

Page 8: ...D Oc Publisher Select Oc Publisher Select is a client application that allows an end user to create preview print and manage jobs without starting an application or accessing the printer driver The ut...

Page 9: ...nfiguration Table 1 Configuration Item Item Number 2 imagePROGRAF iPF850 Printer 3 with Stacker 0009C006AA imagePROGRAF iPF840 Printer 4 0007C002AA imagePROGRAF iPF830 Printer 5 0005C002AA Table 2 Har...

Page 10: ...PF840 2 Year eCarePAK 1708B342AA imagePROGRAF iPF830 1 Year eCarePAK 1708B337AA imagePROGRAF iPF830 2 Year eCarePAK 1708B338AA 2 Item Numbers and Part Numbers are subject to change without notice Tabl...

Page 11: ...tra Kit Free Layout imageRUNNER Enlargement Copy modules PC only o imagePROGRAF Status Monitor PC only o imagePROGRAF Direct Print Share o imagePROGRAF Print Plug in for Microsoft Office o Media Confi...

Page 12: ...K A2 Cut Sheet Heavyweight Coated Paper 5 pieces Ethernet Card built in USB 2 0 High Speed Interface Quick Setup Guide Poster Power Cord One Year Warranty Card Registration Card PosterArtist Lite Appl...

Page 13: ...to support the High Capacity Stacker included with the imagePROGRAF iPF850 printer New technicians must complete the Large Format Printer Core Technologies and Advanced Operations online training cou...

Page 14: ...printers successfully complete the required training courses and pass the final assessment exams Note Our current support policy dictates that only those technicians who have completed the training p...

Page 15: ...The materials required for the imagePROGRAF iPF850 iPF840 iPF830 Training Program are listed in the table below Table 10 Service Materials Model Item Location imagePROGRAF iPF850 iPF840 iPF830 e Learn...

Page 16: ...vicing or configuring the machine Use only dedicated and properly grounded outlets for the imagePROGRAF iPF850 iPF840 iPF830 printer main unit It is also strongly suggested to use dedicated and proper...

Page 17: ...er roll lower rail L R and stacker 470 lb 231kg imagePROGRAF iPF840 with stand and basket 6 with printer stand lower roll lower rail L R and basket 417 lb 189 kg imagePROGRAF iPF830 without stand 6 wi...

Page 18: ...r the imagePROGRAF iPF840 iPF830 make sure that at least 23 6 600 mm of space is available in front of the printer Make sure that at least and at least 3 9 100 mm is available in back of the printer f...

Page 19: ...on Space Requirements imagePROGRAF iPF840 Installation Space with printer stand lower roll lower rail L R and basket Height Width Depth 59 76 1 518 mm 90 3 2 293 mm 78 4 1 991 mm Table 17 imagePROGRAF...

Page 20: ...ng the Printhead ink tanks and connecting the power cable Checking the printer operation and adjusting the printing position Table 18 Estimated Installation Times Description Estimated Time imagePROGR...

Page 21: ...bly Reassembly Adjustment and Setup Items Pro after replacing the head management sensor Gap Calib This mode measures the gap between the printhead and media by using the multi sensor and corrects the...

Page 22: ...ia Displays the total amount of cumulative print area of the other media type than the above mentioned Mediasize1 Roll Counters related to roll media printing Mediasize2 Roll Mediasize1 Cut Counters r...

Page 23: ...d previous Printheads Records results of each adjustment value H Special Tools Solvents and Oils List In addition to the standard tools used to service these devices the following special tools should...

Page 24: ...in the Service Manual Cover Switch Tool A QY9 0103 000 For enabling the cover switch Syringe A CK 0541 000 For draining ink manually and for ink flow management Lint Free Paper B CK 0336 000 For clea...

Page 25: ...sumable is determined including paper size and the amount of coverage per page Table 23 Consumables List Main Unit Consumables Item Item Number 2 Ink Tank PFI 307MBK 9810B001AA Ink Tank PFI 307BK 9811...

Page 26: ...00 25 000 pages 6 000 pages in continuous borderless printing Wia3 Wia4 Platen Suction Fan Unit Wia5 QM3 4827 000 25 000 pages Platen Fan Duct Unit QM3 4816 000 Waste Ink Box Unit QM3 4828 000 Carriag...

Page 27: ...iter ST2 QD1 1551 000 1 35 000 Gear Tla QD1 1452 000 1 Pulley Drive QD1 1561 000 1 Roller Tensioner QD1 1564 000 1 Belt Carrier Drive QD1 1566 000 1 Back edge clamp Bushing Drive ST3 QD1 1443 000 4 35...

Page 28: ...ks Carriage Unit QM4 8607 000 1 Purge Unit QM3 4807 000 1 Ink Tank Unit QM4 8542 000 1 Power Supply Assembly QK1 2912 000 1 Scale Linear QC3 1889 000 1 Feed Motor Assembly QM3 5246 000 1 Motor DC Brus...

Page 29: ...Wia QY6 1328 000 Wia Waste Ink Box Unit L Waste Ink Absorber Unit Platen Fan Duct Unit Platen Suction Fan Unit Waste Ink Box Unit Maintenance Kit CR QY6 1536 000 CR Carriage Unit Tube Unit Scale Linea...

Page 30: ...basket area Wipe with a damp cloth Once per month Printhead cleaning Using the operation panel As needed Cleaning of the pinch roller Pass plain paper When changing media size from small to large Clea...

Page 31: ...us Display of the Status Monitor Utility has a last character of a whichever period expires first For detailed warranty information please refer to the Canon imagePROGRAF Printhead Limited Warranty pa...

Page 32: ...Extended Service Plans offered by Canon USA and they differ only in the way one purchases the CarePAK Virtual CarePAK Purchased directly by the end user from Canon USA s public Web site http www esto...

Page 33: ...Service Plan 6 Click ADD TO CART and follow the instructions to complete the purchase Note During the online purchase process the end user is prompted to enter their e mail address Once the end user c...

Page 34: ...s The device s model number serial number and purchase date 2 Registering an eCarePAK Extended Service Plan Canon USA registers each eCarePAK and provides the customer with the terms and conditions th...

Page 35: ...r s product is dispatched referred The Authorized Servicer must register the customer s product serial number in the ASCR system to be eligible for warranty reimbursement B ASCR Registration Process T...

Page 36: ...roblem and eliminates the guesswork when answering a specific question This also helps ensure more accurate answers and suggestions Have the serial number of the installed engine or application you wa...

Page 37: ...n for live nationwide toll free support are Monday Friday 9 00am to 8 00pm Eastern Time 9 00am to 6 00pm Eastern Time for software and connectivity support To facilitate support Canon USA s TSC strive...

Page 38: ...n USA Support Escalation Flow Chart imagePROGRAF iPF850 iPF840 iPF830 End User End User Contacts Servicing Dealer Service technician is dispatched to site Assistance Required Canon USA Technical Suppo...

Page 39: ...functions and information can be accessed Proactive notification of new releases patches Technical Publications and other information via e mail message Search for technical solutions with the Integr...

Page 40: ...s limited to an Authorized Dealer s Management staff Please contact your Dealer Administrator to request access to the Systems and Technical Support section of ISG Central Figure 4 ISG Central Login S...

Page 41: ...Canon imagePROGRAF iPF850 iPF840 iPF830 Service Guide imagePROGRAF iPF850 iPF840 iPF830 Service Guide July 2015 Page 36 Figure 6 ISG Central Engineering Services and Solutions Service Guides Area...

Page 42: ...Tag e Tag is an electronic limited warranty claim form that is completed online printed out and accompanied by the original defective part that is being returned to the Warranty Control Section for wa...

Page 43: ...must be returned with the original defective parts to the address provided on the bottom of the e Tag warranty claim form The service history log can be handwritten or computer generated and must incl...

Page 44: ...tails of your e Tag credits on the CNA Canon Network Access Web site To view your e Tag warranty claim credits online log on to the ISG Central Web Site and select Canon Network Access CNA as shown be...

Page 45: ...ams require the customer s serial number be registered with the ASCR system 1 Dispatch by CITS Dispatch by CITS is available to ASCR registered customers where the Warranty Marketing Program option ha...

Page 46: ...nner By selecting the Warranty Marketing Program in the ASCR process it is incumbent on the Authorized Servicer to provide service support that is consistent with commercially acceptable standards In...

Page 47: ...mately 52 dB A or less Standby Approximately 35 dB A or less Measure based on ISO 7779 imagePROGRAF iPF850 Operation Approximately 7 5 Bels or less Measurement Conditions Plain paper standard mode 1 p...

Page 48: ...F iPF840 Main unit with printer stand lower roll lower rail L R and portable basket Approximately 75 x 51 x 45 1 905 mm x 1 295 x1 143 mm imagePROGRAF iPF850 Main unit with printer stand lower roll lo...

Page 49: ...N WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY SERVICE PROVIDER NO WARRANTY IS GIVEN ON ANY USED PRODUCT THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RE...

Page 50: ...abuse neglect mishandling improper cleaning unauthorized repairs or alteration of the Printhead or a Product in which the Printhead is incorporated electric current fluctuation or accident b improper...

Page 51: ...Service Mode Features 16 Table 21 General Purpose Tools 18 Table 22 Special Tools Solvents and Oils List 19 Table 23 Consumables List Main Unit 20 Table 24 imagePROGRAF iPF850 iPF840 iPF830 Consumabl...

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