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Canon iP8500 - PIXMA Color Inkjet Printer, Quick Start Manual

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Canon iP8500 - PIXMA Color Inkjet Printer Quick Start Manual Download Page 84

Troubleshooting

80

“Error No.: 2001”*

A specified period 
of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printer

Disconnect the camera cable, press the RESUME/CANCEL button on the printer 
and reconnect the cable.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. Use a 
digital camera or digital video camcorder compatible with this printer.

“Error No.: 2500”*

Automatic Print 
Head alignment 
failed

See “Eleven flashes” in 

“Handling Error Messages” 

on page 76.

*

When using Mac OS 9, a character is displayed before the error number.

Problem

Possible Cause

Try This

Summary of Contents for iP8500 - PIXMA Color Inkjet Printer

Page 1: ...Series Photo Printer Quick Start Guide ...

Page 2: ...uy instructions are found here 2 Email Tech Support www canontechsupport com For individual attention to a special issue try emailing our friendly technical engineers specially trained to communicate quick easy and logical solutions to your inquiries within 24 hours 3 Toll Free Live Tech Support 1 800 828 4040 This option provides live telephone technical support free of service charges Monday Sat...

Page 3: ...Photo Printer Quick Start Guide ...

Page 4: ...epresentation or warranties concerning the products described Specifications are subject to change without notice As an ENERGY STAR partner Canon U S A Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency All information regarding non Canon products was compiled from publicly available information No representation is made regarding the accuracy thereof Trade...

Page 5: ...t 48 Printing the Nozzle Check Pattern 49 Print Head Cleaning 53 Print Head Deep Cleaning 57 Aligning the Print Head 61 Troubleshooting Cannot Install the Printer Driver 66 The USB 2 0 Hi speed Connection Does Not Work Properly 67 Print Quality is Poor or Contains Errors 68 Troubleshooting Printer Hardware 70 Paper Does Not Feed Properly 72 Paper Jams 73 Handling Error Messages 76 An Error Message...

Page 6: ...ndow press the F1 key or click in the upper right corner Then click the feature you want to know more about or click the Help button when displayed While in the Page Setup dialog box or Print dialog box click in the lower left corner Clicking provides detailed information about each setting When the Help window appears select your desired topic Turning on the Printer 1 Press the POWER button The P...

Page 7: ...ing such paper will not only produce unsatisfactory results but can also cause the printer to jam or malfunction Folded curled or wrinkled paper Damp paper Excessively thin paper less than 64 gsm or 17 lb Excessively thick paper more than 105 gsm or 28 lb non Canon branded paper Picture postcards Postcards affixed with photos or stickers Envelopes with double flaps Envelopes with sticker flaps Env...

Page 8: ...ver For example you can specify that Letter sized plain paper is always fed from the Cassette whenever you print For information on the printer driver settings refer to Changing the Paper Source in the User s Guide Continuous printing on the same type size of paper by using both the Sheet Feeder and Cassette together If the Sheet Feeder or Cassette runs out of paper the paper source automatically ...

Page 9: ... curled corners and gently bend them in the opposite direction until the paper becomes completely flat 2 Prepare to load paper You can also select the paper source with the printer driver For details refer to Changing the Paper Source in the User s Guide 1 1 Open the Paper Support 2 Pull out the Paper Support Extension to support the paper 2 1 Push the upper center of the Front Cover to open the P...

Page 10: ...mm or 0 52 inches in height in the Sheet Feeder However do not stack more than 50 sheets in the Paper Output Tray 2 Align the paper stack against the right side of the Sheet Feeder 3 Slide the paper guide against the left side of the paper stack Load Limit Mark Do not load beyond this Load Limit Mark 1 Load the paper into the Sheet Feeder with the print side facing UP ...

Page 11: ...or detailed instructions on how to load envelopes and specialty media into the printer 1 Flatten the four corners of the paper before loading it When paper is curled hold the opposing curled corners and gently bend them in the opposite direction until the paper becomes completely flat 1 Load the paper into the Sheet Feeder with the print side facing UP and align the paper stack against the right s...

Page 12: ...ding 5 x 7 or smaller sized paper nonstandard size paper 202 mm 8 inches or shorter in length do not extend the Cassette z Legal sized paper and 2 13 x 3 39 54 0 x 86 0 mm size paper are not loadable in the Cassette 1 Pull out the Cassette from the printer 2 Remove the Cover on the Cassette 3 Pinch the tab and extend the Cassette if needed A5 or larger 5 x 7 or smaller ...

Page 13: ... 17 lb 13 mm or 0 52 inches in height in the Cassette However do not stack more than 50 sheets in the Paper Output Tray 2 Align the paper stack against the right side of the Cassette 3 Slide the paper guides to fit the loaded paper stack Load Limit Mark Do not load beyond this Load Limit Mark 1 Load the paper into the Cassette with the print side facing DOWN ...

Page 14: ... Cassette has been extended to accommodate paper sizes larger than 5 x 7 the front edge of the cassette will extend beyond the front of the printer 1 Set the Cover on the Cassette 2 Insert the Cassette into the printer Push the Cassette all the way into the printer ...

Page 15: ...refer to Changing the Paper Source in the User s Guide 1 1 Push the upper center of the Front Cover to open the Paper Output Tray 2 Pull out the Paper Output Tray Extension completely Support the Front Cover with your hand when opening the tray Cassette Lamp 2 Press the Paper Feed Switch so that the Cassette lamp lights 1 2 ...

Page 16: ...r driver settings refer to Printing with Windows on page 15 or Printing with Macintosh on page 18 1 Load the paper into the Cassette with the print side facing DOWN Do not extend the Cassette Load the paper lengthways regardless of the direction of the document You can load up to 20 sheets of 4 x 6 sized paper 3 Slide the paper guides to fit the loaded paper stack 2 Align the paper stack against t...

Page 17: ...edia to ensure optimal print quality Photo Quality Media Photo Paper Pro Photo Paper Plus Glossy Photo Paper Plus Double Sided Photo Paper Plus Semi gloss Matte Photo Paper Glossy Photo Paper High Resolution Paper Media Suited for Business Documents High Resolution Paper Transparencies ...

Page 18: ...o Paper Pro Photo Paper Plus Glossy Letter up to 10 sheets 5 x 7 up to 10 sheets 4 x 6 up to 20 sheets Letter up to 10 sheets 5 x 7 up to 10 sheets 4 x 6 up to 20 sheets Photo Paper Plus Glossy Photo Paper Plus Double Sided Letter up to 10 sheets 5 x 7 up to 10 sheets Letter up to 10 sheets 5 x 7 up to 10 sheets Photo Paper Plus Double Sided Photo Paper Plus Semi gloss Letter up to 10 sheets 4 x 6...

Page 19: ...section are for printing in Windows XP 1 Turn on the printer See Turning on the Printer on page 2 2 Load the paper in the printer See Loading Paper on page 3 3 Ensure that the proper paper source is selected 4 Create a document or open a file to print When the Cassette lamp is lit paper is fed from the Cassette When the Sheet Feeder lamp is lit paper is fed from the Sheet Feeder ...

Page 20: ...n software s File menu The Print dialog box opens 6 Specify the required settings 2 Ensure that your printer is selected 3 Click Preferences or Properties 1 Click Media Type to select the type of media loaded in the printer 2 Click OK Ensure that Paper Feed Switch is selected from Paper Source ...

Page 21: ...r printer driver functions refer to Printer Driver Functions Windows in the User s Guide or Help z Selecting the Preview before printing check box displays a preview screen that allows you to confirm the selected printing effects and how your document will look when printed Some applications do not have a preview function 7 Print the document z You can cancel a print job in progress by simply pres...

Page 22: ...tion are for printing in Mac OS X v 10 3 x 1 Turn on the printer See Turning on the Printer on page 2 2 Load the paper on the printer See Loading Paper on page 3 3 Ensure that the proper paper source is selected 4 Create a document or open a file to print When the Cassette lamp is lit paper is fed from the Cassette When the Sheet Feeder lamp is lit paper is fed from the Sheet Feeder ...

Page 23: ... the application software s File menu The Print dialog box opens 3 Select the desired paper size from Paper Size 4 Click OK 2 Select your printer from Format for 2 Select Quality Media from the pop up menu 3 Select the desired media type from Media Type 5 Select the print mode appropriate to your document from Print Mode 4 Ensure that Paper Feed Switch is selected from Paper Source ...

Page 24: ...dation Printing tables and charts Select when printing documents consisting mainly of graphs and graphics illustrations with strong color definition Printing a composite document Select when printing documents consisting mainly of text Detailed Setting Select to fine tune the Print Quality and Halftoning settings See Adjusting Print Quality on page 29 z For details about other printer driver funct...

Page 25: ...l a job in progress select the desired document then click Delete To temporarily stop a job in progress click Pause To cancel all the jobs in the list click Stop Printing Canceling Printing You can cancel a print job while printing with the RESUME CANCEL button on the printer 1 Press the RESUME CANCEL button while printing Printing is canceled and paper is fed out 1 Press the RESUME CANCEL button ...

Page 26: ...igital video camcorders without the need to use a computer z Canon Bubble Jet Direct allows you to print photos from Canon Bubble Jet Direct compatible PictBridge incompatible digital camera or digital video camcorder without a computer by simply connecting the digital camera or digital camcorder to this printer Hereafter the digital still camera and digital video camcorder are collectively called...

Page 27: ...e computer and then executing automatic print head alignment Refer to Aligning the Print Head on page 61 z Depending on the model or brand of your camera you may have to select a print mode compliant with PictBridge before connecting the camera You may also have to turn on the camera or select Play mode manually after connecting the camera to the printer Perform necessary operations according to t...

Page 28: ...ns will display on the LCD display of the digital camera when the printer is correctly connected A PictBridge compliant digital camera A Canon Bubble Jet Direct compatible digital camera Direct Printing from PictBridge compatible Digital Cameras Default Camera Settings When a PictBridge compatible camera is connected and printing is started with no printing option selected this printer operates ba...

Page 29: ...6 is selected from Paper size and Photo Photo Paper Plus Glossy is selected from Paper type for this printer To use Photo Paper Pro select Fast Photo from Paper type If using a Canon PictBridge compatible camera you can select 5 x 7 from Paper size The following sizes and types of paper can be loaded in the printer by selecting options from Paper size and Paper type When 4 x 6 is selected from Pap...

Page 30: ...ed the shooting date recorded in Exif image data is printed on the lower right corner of each photo z This printer can handle only Exif JPEG image data to produce photos using PictBridge z Never disconnect the USB cable during printing z When disconnecting the USB cable between the digital camera and printer follow the instructions given in the Instruction Manual of Camera z Controls of the digita...

Page 31: ... function can be used If date printing is set from the digital camera the date when the photograph was taken is to be printed excluding the index print Images will be scaled automatically according to the image size set on the digital camera and the size of the media set on the printer z The digital camera does not support the following functions Print quality setting Printer maintenance z Images ...

Page 32: ... printer is selected Then click Preferences or Properties The printer properties dialog box opens Opening the Printer Properties Dialog Box Directly from the Start Menu This method is used for maintenance operations such as Print Head Cleaning or to specify printer settings common to all application programs 1 Click Start and select Control Panel Printers and Other Hardware and then Printers and F...

Page 33: ...d to creatively enhance the colors and output of your photographs Many of these features are covered in this chapter You can also access the online help in either of the following ways depending on your operating system In Windows z Press the F1 key z Click in the upper right corner then click the feature you want to know more about z Click the Help button when displayed In Macintosh z Click in th...

Page 34: ... 28 2 On the Main tab select Custom from Print Quality then click Set to open the Set Print Quality dialog box 3 Move the slide bar to adjust the print quality 4 When the process is complete click OK 5 Click OK on the Main tab 6 Click Print or OK 1 Open the Print dialog box See Printing with Macintosh on page 18 2 Select Quality Media from the pop up menu and then click Detailed Setting ...

Page 35: ...mera Use this feature to compensate for unsatisfactory color balance and over or under exposure before printing Photo Optimizer PRO is available for Windows only In Windows Me or Windows 98 If Background Printing has been disabled the Photo Optimizer PRO function is not available 1 Open the printer properties dialog box See Opening the Printer Properties Dialog Box from Your Application Program on...

Page 36: ... Photo intensifies background colors such as fields trees oceans and skies while maintaining natural skin tones in the images In Windows Me or Windows 98 If Background Printing has been disabled the Vivid Photo function is not available To use Vivid Photo select the Vivid Photo check box on the Effects tab ...

Page 37: ... Photo Noise Reduction function reduces noise from blue portions such as the sky and dark portions of the images taken with your digital camera In Windows Me or Windows 98 If Background Printing has been disabled the Photo Noise Reduction function is not available To use Photo Noise Reduction select the Photo Noise Reduction check box on the Effects tab ...

Page 38: ...Advanced Printing 34 To use Photo Noise Reduction select the Photo Noise Reduction check box under Special Effects ...

Page 39: ...nt jobs 1 Open the printer properties dialog box See Opening the Printer Properties Dialog Box from Your Application Program on page 28 2 In each tab set all necessary items 3 Click the Profiles tab 4 Register new printer driver settings The Add to Profiles dialog box opens 5 Click OK 6 Click OK on the Profiles tab This registers your printer driver print settings 1 Click Add to Profiles 2 Enter a...

Page 40: ...inting with Macintosh on page 18 2 Set all necessary items 3 Register new printer driver settings The Save Preset dialog box opens 4 Click OK This registers your printer driver settings You can retrieve or change the saved driver settings at any time z Retrieving the registered driver settings Select the name of the driver settings to retrieve from Presets in the Print dialog box z Changing the re...

Page 41: ...mpatible with ExifPrint PhotoRecord Windows You can create fun and unique photo albums with the decorative themes such as frame background and clip art You can also copy or move the decorated photos It is compatible with ExifPrint Easy WebPrint Windows You can easily print out homepages displayed on Internet Explorer in full size without its right hand side being cropped This application is automa...

Page 42: ...nting to slow down To ensure optimum printing results select the correct media type that matches the paper you are loading in the printer z Borderless Printing may not assure high print quality on the edges of the print or may cause the edges of the print blurred Follow the steps below to produce color prints of digital camera photographs with Easy PhotoPrint using the Borderless Printing function...

Page 43: ...ams Canon Utilities Easy PhotoPrint and Easy PhotoPrint to open the Easy PhotoPrint In Macintosh double click the hard disk icon the Applications folder the Easy PhotoPrint folder and then double click the Easy PhotoPrint icon 5 Select photographs 1 Select the folder containing the photograph you want to print All photographs in the selected folder are displayed When the Cassette lamp is lit paper...

Page 44: ...ication Guide 6 Select the paper This section only describes the steps when you have selected Paper Feed Switch from Paper Source For information about the other settings refer to Changing the Paper Source in the User s Guide Increases the number of copies Displays the specified number of copies Decreases the number of copies 1 Click the Paper Selection tab 3 Select the size of the paper you want ...

Page 45: ...e layout and print the photograph 1 Click the Layout Print tab 2 Select Borderless full 3 In Windows click Print In Macintosh click Print When the confirmation message is displayed click OK And then click Print in the Print dialog box ...

Page 46: ...he printer will not print properly if the wrong ink tank is used or installed in the incorrect position With your printer ink tanks must be installed in the order of left to right as indicated below z Green BCI 6G z Red BCI 6R z Photo Magenta BCI 6PM z Black BCI 6BK z Photo Cyan BCI 6PC z Cyan BCI 6C z Magenta BCI 6M z Yellow BCI 6Y ...

Page 47: ... message appears when ink is empty Printing will resume as soon as ink tank is replaced and the Inner Cover and the Top Cover are closed When Low Ink is Detected The BJ Status Monitor appears as soon as a print job starts indicates a low ink level Obtain a replacement tank as soon as possible The ink tank with X symbol is out of ink Replace with a new ink tank z Press the RESUME CANCEL button to r...

Page 48: ...of your printer from the Name list and click Configure 4 Select the name of your printer from the Product list and click Maintenance BJ Printer Utility appears 5 Select Ink level Information from the pop up menu indicates a low ink level Obtain a replacement tank as soon as possible Click About ink to show the ink tanks that are available on your printer z Press the RESUME CANCEL button to resume ...

Page 49: ...down the Inner Cover forward to open The Print Head Holder moves to the center 3 Remove the empty ink tank z Handle ink tanks carefully to avoid staining clothing or the surrounding area z Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables Be sure to replace ink tanks one by one when replacing more than one ink tank Do not touch the lock lever rem...

Page 50: ...s failure to follow this step may cause the ink to leak and stain your clothes and hands z Do not squeeze the side of ink tanks as this may cause the ink to leak out and stain your clothes and hands z Do not re attach the protective cap once you have removed it z Once the protective cap is removed do not touch the open ink port z Ensure that all the orange tape has been peeled off along the perfor...

Page 51: ... first use z Once an ink tank has been used do not remove it from the printer and leave it out in the open This will cause the ink tank to dry out and the printer may not operate properly if it is reinstalled z Color ink consumption may occur even when black and white or grayscale printing is specified Color ink is consumed in the head cleaning and deep cleaning which are necessary to maintain the...

Page 52: ...of the ink tank has been peeled off z Press on the mark on the ink tank and ensure that the ink tank is installed securely z Ensure that each ink tank is installed at the correct location z Increase the Print Quality setting in the printer driver settings See Print Quality is Poor or Contains Errors on page 68 If Print Head Deep Cleaning does not resolve the problem contact the Customer Care Cente...

Page 53: ...itself 1 With the printer on load a sheet of Letter sized plain paper in the Sheet Feeder or Cassette 2 Press the Paper Feed Switch to select the paper source in which you loaded the paper 3 Hold down the RESUME CANCEL button until the POWER lamp flashes twice Printing the Nozzle Check Pattern 1 With the printer on load a sheet of Letter sized plain paper in the Sheet Feeder or Cassette 2 Press th...

Page 54: ...splayed click OK 5 Ensure that the pattern is printed properly See Examining the Nozzle Check Pattern on page 52 6 If you want to start Print Head Cleaning click Cleaning on the Pattern Check dialog box Otherwise click Exit to finish 1 With the printer on load a sheet of Letter sized plain paper in the Sheet Feeder or Cassette 2 Press the Paper Feed Switch to select the paper source in which you l...

Page 55: ... of your printer from the Name list and click Configure 4 Select the name of your printer from the Product list and click Maintenance 4 Print the Nozzle Check Pattern 3 Read the message and click Print Check Pattern The nozzle check pattern will be printed Clicking Initial Check Items displays the items to be checked before cleaning 4 Ensure that the pattern is printed properly See Examining the N...

Page 56: ...there is not enough ink Replace the ink tank if the remaining amount of ink is insufficient See Replacing an Ink Tank on page 42 1 If these patterns have white stripes Group 1 print head nozzles need cleaning When white stripes appear 2 If these patterns have white stripes Group 2 print head nozzles need cleaning When white stripes appear Click Cleaning in the Pattern Check dialog box to start Pri...

Page 57: ...d Without a Computer z The Print Head can also be cleaned from the printer itself With the printer on hold down the RESUME CANCEL button until the POWER lamp flashes once The Print Head Cleaning dialog box of step 3 3 is directly displayed when you click Cleaning on the Pattern Check dialog box See Examining the Nozzle Check Pattern on page 52 1 Ensure that the printer is on 2 Open the printer pro...

Page 58: ...age 49 z The nozzle check pattern will not be printed correctly if there is not enough ink Replace the ink tank if the remaining amount of ink is insufficient See Replacing an Ink Tank on page 42 z If the problem remains after performing step 1 to 4 twice try Print Head Deep Cleaning See Print Head Deep Cleaning on page 57 The Print Head Cleaning dialog box of step 3 3 is directly displayed when y...

Page 59: ...tility When using Mac OS X v 10 2 select the name of your printer from the Name list and click Configure 4 Select the name of your printer from the Product list and click Maintenance 3 Start Print Head Cleaning Print Head Cleaning starts when the POWER lamp starts blinking 1 Ensure that Cleaning is selected from the pop up menu 2 Click Cleaning 3 Select Ink Group to clean All colors Selecting both...

Page 60: ...pattern The nozzle check pattern is printed 4 Check the Print Head condition with the printed nozzle check pattern See Printing the Nozzle Check Pattern on page 49 z The nozzle check pattern will not be printed correctly if there is not enough ink Replace the ink tank if the remaining amount of ink is insufficient See Replacing an Ink Tank on page 42 z If the problem remains after performing step ...

Page 61: ...bsorbed in the waste ink absorber Print Head Deep Cleaning consumes more ink than standard Print Head Cleaning so perform this procedure only when necessary Ensure that the Inner Cover is closed 1 Ensure that the printer is on 2 Open the printer properties dialog box See Opening the Printer Properties Dialog Box Directly from the Start Menu on page 28 3 Start Print Head Deep Cleaning 1 Click the M...

Page 62: ... is not printed properly replace the ink tank of that color See Replacing an Ink Tank on page 42 z If the print head nozzles are still not clean open the Top Cover and ensure that there are sufficient ink levels in all ink tanks and turn off the printer Be sure to perform another Print Head Deep Cleaning 24 hours after turning off the printer z If this does not solve the problem the Print Head may...

Page 63: ...rinter Setup Utility icon When using Mac OS X v 10 2 double click the Print Center icon 3 Select the name of your printer from the Name list and click Utility When using Mac OS X v 10 2 select the name of your printer from the Name list and click Configure 4 Select the name of your printer from the Product list and click Maintenance 3 Start Print Head Deep Cleaning 1 Ensure that Cleaning is select...

Page 64: ...replace the ink tank of that color See Replacing an Ink Tank on page 42 z If the print head nozzles are still not clean open the Top Cover and ensure that there are sufficient ink levels in all ink tanks and turn off the printer Be sure to perform another Print Head Deep Cleaning 24 hours after turning off the printer z If this does not solve the problem the Print Head may be worn out Contact the ...

Page 65: ...er Cover is closed Aligning the Print Head Without a Computer z The Print Head can also be aligned from the printer itself 1 With the printer on load a sheet of Letter sized plain paper in the Sheet Feeder 2 Hold down the RESUME CANCEL button until the POWER lamp flashes four times 1 With the printer on load a sheet of Letter sized plain paper in the Sheet Feeder 2 Open the printer properties dial...

Page 66: ...tern is not printed successfully open the Top Cover and Inner Cover and ensure that the ink tanks are correctly installed z If the pattern is still not printed successfully refer to Eleven flashes in Handling Error Messages on page 76 z If results of Automatic Print Head Alignment are not satisfactory refer to Aligning the Print Head in Routine Maintenance of the User s Guide and align the Print H...

Page 67: ...ame of your printer from the Name list and click Utility When using Mac OS X v 10 2 select the name of your printer from the Name list and click Configure 4 Select the name of your printer from the Product list and click Maintenance 3 Print the pattern 4 Check the printed pattern If the pattern is printed as shown below the Print Head is aligned automatically The printer is now ready to use 1 Sele...

Page 68: ... ink tanks are correctly installed z If the pattern is still not printed successfully refer to Eleven flashes in Handling Error Messages on page 76 z If results of Automatic Print Head Alignment are not satisfactory refer to Aligning the Print Head in Routine Maintenance of the User s Guide and align the Print Head manually ...

Page 69: ... z Troubleshooting Printer Hardware on page 70 z Paper Does Not Feed Properly on page 72 z Paper Jams on page 73 z Handling Error Messages on page 76 z An Error Message Appears on the Screen on page 78 z Cannot Print Properly from the Digital Camera on page 81 Refer to the User s Guide for additional information on topics not covered in this section When an Error Occurs The BJ Status Monitor opens...

Page 70: ...er driver installation did not start automatically when you inserted the Setup Software User s Guide CD ROM into the CD ROM drive 1 Click Start and select My Computer 2 Double click the CD ROM icon For non Windows XP open the My Computer window and then double click the CD ROM icon Double click the CD ROM icon on your desktop to start installation Installation CD ROM is not working properly Ensure...

Page 71: ...rating system support USB 2 0 Hi Speed it does not seem to work well Your cable does not support USB 2 0 Hi Speed Be sure to use a USB 2 0 Hi Speed certified cable preferably one no longer than 3 meters approx 9 84 feet You connect to the computer through a USB hub Connect the printer directly to the computer s USB port without going through the hub Either an expansion card supporting USB 2 0 Hi S...

Page 72: ...p Check the print side of the paper Follow the instructions packaged with your specialty media for loading and handling Incorrect paper type On the Main tab of the printer driver confirm that the Media Type selected matches the paper loaded In the Print dialog box of the printer driver select Quality Media from the pop up menu and then confirm that the Media Type selected matches the paper loaded ...

Page 73: ... the paper you are printing on is too thick or curled See Print Media to Avoid on page 3 Note that smudging may occur at the top and bottom edges of the paper when using Borderless Printing Ensure that the paper you are using is compatible with Borderless Printing See Media Types Suitable for Borderless Printing on page 38 Thick paper is used Select the Prevent paper abrasion check box to widen th...

Page 74: ...ows or Printer Setup Utility or Print Center in Macintosh for the deletion 1 Open the printer properties dialog box See Opening the Printer Properties Dialog Box Directly from the Start Menu on page 28 2 Click the Maintenance tab and then Start Status Monitor 3 Click Display Print Queue 4 Select Cancel All Documents in the Printer menu In Windows Me or Windows 98 Click to select an undesired docum...

Page 75: ...indows 2000 if the size of the data is too large part of it may be lost When the spool format is EMF follow the procedure below 1 Open the printer properties dialog box 2 On the Main tab click Print Options 3 Select the Reduce spool data size check box and click OK When Reduce spool data size is set the print quality may be degraded Use reduced printing is not selected when performing automatic du...

Page 76: ... times The Paper Feed Roller rotates as it cleans 4 Repeat this cleaning operation twice 5 Load three or more sheets of Letter sized plain paper lengthways in the Sheet Feeder or Cassette selected in step 2 6 Hold down the RESUME CANCEL button and release after the POWER lamp flashes three times Paper is fed and output 7 Repeat this operation three times If the printer still does not feed the pape...

Page 77: ...e the printer open the Top Cover and remove it After removing all paper close the Top Cover Be careful not to touch the components inside the printer 3 Reload the paper into the printer and press the RESUME CANCEL button on the printer When reloading the paper into the printer refer to Paper Does Not Feed Properly on page 72 to confirm that you are using the correct paper and are loading it into t...

Page 78: ...out 6 If any paper is sticking out of the Cassette reload the paper in the Cassette 7 Reload the paper in the Sheet Feeder if necessary and press the RESUME CANCEL button on the printer When reloading the paper into the printer refer to Paper Does Not Feed Properly on page 72 to confirm that you are using the correct paper and are loading it into the printer correctly If you have turned off the pr...

Page 79: ...jammed paper 4 If any paper is sticking out of the Cassette reload the paper in the Cassette Reload paper in the Sheet Feeder if necessary 5 Insert the Cassette into the printer 6 Press the RESUME CANCEL button on the printer When reloading the paper into the printer refer to Paper Does Not Feed Properly on page 72 to confirm that you are using the correct paper and are loading it into the printer...

Page 80: ...is already installed remove the Print Head and check the electrical contacts for foreign matter then reinstall After reinstalling the Print Head you may need to realign it If this error still remains the Print Head may be damaged Contact the Customer Care Center Six flashes Inner Cover is open Close the Inner Cover and press the RESUME CANCEL button Eight flashes Waste ink absorber almost full The...

Page 81: ...ead nozzles are clogged Press the RESUME CANCEL button See Printing the Nozzle Check Pattern on page 49 for information on how to print a nozzle check pattern z The Paper Output Slot has been exposed to a strong light source preventing correct Print Head alignment Press the RESUME CANCEL button and move the printer to a darker location Try to align the Print Head again If the print head alignment ...

Page 82: ...inter port settings 1 Open the printer properties dialog box See Opening the Printer Properties Dialog Box Directly from the Start Menu on page 28 2 Click the Port tab or the Details tab to confirm the port settings A USB port is selected if either USBnnn Canon PIXMA iP8500 or MPUSBPRNnn Canon PIXMA iP8500 where n is a number is indicated If the port setting is not correct change the port setting ...

Page 83: ...es not support the manual duplex printing Error No 300 Printer is not ready Ensure that the POWER lamp lights green If the POWER lamp is off turn the printer on The POWER lamp will flash green when the printer is initializing Wait until the POWER lamp stops flashing When the POWER lamp is flashing orange an error may occur in the printer For details on how to resolve the error refer to Handling Er...

Page 84: ... the printer and reconnect the cable If the error is still unresolved there is a possibility that you are using a digital camera or digital video camcorder that is not supported by this printer Use a digital camera or digital video camcorder compatible with this printer Error No 2500 Automatic Print Head alignment failed See Eleven flashes in Handling Error Messages on page 76 When using Mac OS 9 ...

Page 85: ...up Instructions If the Print Head has already been installed remove it to check for any dirt or debris at its contacts After cleaning reinstall the Print Head If the error still remains the Print Head may be defective Contact the Customer Care Center Waste tank ink absorber full The waste ink absorber is nearly full The printer has a built in waste ink absorber to hold the ink used during print he...

Page 86: ...nd the camera press the RESUME CANCEL button on the printer and reconnect the cable between the printer and the camera Then turn the camera on if it does not automatically turn on If the problem is still unresolved select some other photo and check if it can be printed or not z The print head nozzles may be clogged if printing becomes faint or colors are incorrect See When Printing Becomes Faint o...

Page 87: ...cense Agreement and click Accept if you agree 5 Click Install The printer driver will load automatically 6 If the message No other applications can be running appears click Continue 7 When the Installation was successful screen is displayed click Restart 8 From the Application folder double click on the software to be installed Follow the on screen instructions 9 When the Installation has Finished...

Page 88: ... 14 To ensure highest quality output carry out Print Head alignment Refer to the Printer Driver Guide for Mac OS 9 located on the Setup Software User s Guide CD ROM for instructions on how to align the Print Head ...

Page 89: ... Double Sided Photo Paper Plus Semi gloss Matte Photo Paper Transparencies T Shirt Transfers Envelopes Checking the Status of the Printer BJ Status Monitor Functions Windows Printer Setup Utility Macintosh Routine Maintenance Replacing an Ink Tank When Printing Becomes Faint or Colors are Incorrect Printing the Nozzle Check Pattern Print Head Cleaning Print Head Deep Cleaning Aligning the Print He...

Page 90: ...mode Canon extended mode Receive buffer 80 KB Interface USB USB interface USB 2 0 Hi Speed interface Acoustic noise level Approx 36 dB A in the highest print quality mode Operating environment Temperature 5 to 35 C 41 to 95 F Humidity 10 to 90 RH no condensation Storage environment Temperature 0 to 40 C 32 to 104 F Humidity 5 to 95 RH no condensation Power supply AC 110 120 V 50 60 Hz AC 220 240 V...

Page 91: ...he USB cable supplied with the camera Compatible digital cameras and digital video camcorders iP8500 compatible digital cameras and digital video camcorders Compatible Paper Card 1 Photo Paper Pro 4 x 6 101 6 x 152 4 mm Card 2 Photo Paper Plus Glossy Photo Paper Plus Semi gloss or Glossy Photo Paper 4 x 6 101 6 x 152 4 mm Card 3 Photo Paper Plus Glossy 5 x 7 127 0 x 177 8 mm LTR Photo Paper Pro Ph...

Page 92: ...isk space for printer driver installation Windows XP Windows 2000 50 MB Windows Me Windows 98 15 MB 1 USB operation can only be guaranteed on a PC with pre installed Windows XP Windows 2000 Windows Me or Windows 98 2 USB 2 0 Hi Speed operation can only be guaranteed under the environments below OS Windows XP 3 Windows 2000 3 USB 2 0 Hi Speed Interface a PC and a USB cable that comply with USB 2 0 ...

Page 93: ...essor Pentium 133 MHz equivalent or higher processor recommended z 2x or higher CD ROM drive 4x or higher recommended z 15 MB of available hard disk space when installing electronic manuals z Windows Microsoft Internet Explorer 5 0 or later z Mac OS Microsoft Internet Explorer 5 0 or later Safari 1 0 or later ...

Page 94: ... supply and call for service Periodically unplug the printer and use a dry cloth to wipe off any dust or dirt collected on the plug and the power outlet If the printer is placed at a location exposed to a lot of dust smoke or high humidity the dust collected on the plug absorbs moisture and may cause insulation failure and fire Cleaning the printer Use a damp cloth to clean the printer Never use f...

Page 95: ...ad cord Never use a power supply source other than the one rated for the printer in the country where you purchased the printer AC 110 120 V 50 60 Hz AC 220 240 V 50 60 Hz Working around the printer Never put your hands or fingers in the printer while it is printing Do not place any object on the printer Do not place metal objects paper clips staples etc or containers of flammable solvents alcohol...

Page 96: ...d to try to correct the interference by one or more of the following measures z Reorient or relocate the receiving antenna z Increase the separation between the equipment and receiver z Connect the equipment into an outlet on a circuit different from that to which the receiver is connected z Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to co...

Page 97: ... Canon USA repair facility or ASF Without limiting the foregoing dropping the Product scratches and abrasions will be presumed to have resulted from misuse abuse or failure to operate the Product as set forth in the user s manual or other documentation for the Product b Use of parts or supplies other than those sold by Canon USA that cause damage to the Product or cause abnormally frequent service...

Page 98: ...ch are available at the time of your call to the live technical support number s above or via the website at www canontechsupport com Please note that under the InstantExchange program a replacement product will be provided to you prior to your return of the defective product Since the defective product becomes the property of Canon USA at the time of the exchange the defective product must be ret...

Page 99: ...39 Examining the Nozzle Check Pattern 52 ExifPrint 37 G Glossy Photo Paper 14 H Handling Error Messages 76 Help button 2 High Resolution Paper 14 I Installing the Printer Driver when Using Mac OS 9 83 L Load Limit Mark 6 9 Loading Paper 3 Loading Paper in the Cassette 7 Loading Paper in the Sheet Feeder 5 M Matte Photo Paper 14 Media specialty 13 to avoid 3 Media Type 14 16 19 Media Types Suitable...

Page 100: ...ows 15 R Recalling Driver Settings 35 Regulatory Information 92 Replacing an Ink Tank 42 RESUME CANCEL button 17 S Safety Precautions 90 Saving Driver Setting 35 Specialty Media 14 Specifications 86 T Transparencies 14 Troubleshooting 65 Troubleshooting Printer Hardware 70 T Shirt Transfers 14 Turning on the Printer 2 U Uninstalling the printer driver 78 USB 2 0 Hi speed Connection Does Not Work P...

Page 101: ...Paper 8 5 x 11 50 sheets 7981A004 Photo Paper Plus Glossy 4 x 6 20 sheets 7980A007 Photo Paper Plus Glossy 4 x 6 50 sheets 7980A012 Photo Paper Plus Glossy 4 x 6 120 sheets 7980A022 Photo Paper Plus Glossy 5 x 7 20 sheets 7980A019 Photo Paper Plus Glossy 8 5 x 11 20 sheets 7980A006 Photo Paper Plus Semi Gloss 4 x 6 50 sheets 8386A010 Photo Paper Pro for Borderless Printing 4 x 6 20 sheets 1029A014...

Page 102: ... 2 Shimomaruko 3 chome Ohta ku Tokyo 146 8501 Japan Canon Canada Inc 6390 Dixie Road Mississauga Ontario L5T 1P7 Canada Canon Latin America Inc 703 Waterford Way Suite 400 Miami FL 33126 U S A Canon Mexicana S de R L de C V Periferico Sur No 4124 Col Ex Rancho de Anzaldo C P 01900 Mexico D F ...

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