Troubleshooting
79
Writing Error/
Output Error/
Communication
Error
Printer port error
Verify the printer port status.
1. Click Start, right-click My Computer and select Properties.
When using versions of Windows other than Windows XP, right-click My
Computer on the desktop and select Properties.
2. Click the Hardware tab and click Device Manager. Double-click Universal
Serial Bus controllers, and USB Printing Support.
When using Windows Me, or Windows 98, click the Device Manager tab.
Double-click Universal Serial Bus controllers, and double-click the name of
your printer.
3. Check whether the General tab shows any unusual condition.
Cannot print with
Automatic Duplex
Printing
Size of loaded
paper is incorrect
Ensure that the size of loaded paper is suitable for Automatic Duplex Printing.
Incorrect paper size
is selected
Check the Paper Size setting from within your application to ensure that it
matches the size of the paper loaded.
Check Paper Size on the Page Setup tab in the printer properties dialog box
(Windows) or the Page Setup dialog box (Macintosh) to ensure that it matches
the size of the paper loaded.
For the paper size compatible with Automatic Duplex Printing, refer to
“Automatically Printing on Both Sides of the Page” in the
User’s Guide
.
To print on both sides of the page manually, follow the procedure
below.
On the Page Setup tab, clear the Automatic check box. Then try printing again.
When using Mac OS 9, click Options in the Print dialog box, and then clear the
Automatic check box. Then try printing again. Mac OS X does not support the
manual duplex printing.
“Error No.: 300” *
Printer is not ready
Ensure that the POWER lamp lights green.
If the POWER lamp is off, turn the printer on.
The POWER lamp will flash green when the printer is initializing. Wait until the
POWER lamp stops flashing.
When the POWER lamp is flashing orange, an error may occur in the printer. For
details on how to resolve the error, refer to
“Handling Error Messages”
on page
76.
Printer is not
properly connected
Ensure that the printer is securely connected to the computer.
z
If using a switching hub or other device, disconnect the printer
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.
z
There could also be a problem with the cable(s). Replace the
cable(s) and try printing again.
Printer you want to
use is not selected
on the Printer pop-
up menu on the
Print dialog box
Select iP8500 on the Printer pop-up menu on the Print dialog box.
If iP8500 does not appear on the Printer pop-up menu, add the printer following
the procedures described in the
Easy Setup Instructions
.
“Error No.: 1700”*
Waste ink absorber
almost full
The printer has a built-in waste ink absorber to hold the ink used during print
head cleaning. Eight flashes indicates that this absorber is nearly full.
Press the RESUME/CANCEL button to clear the error so you can continue
printing. Before the waste ink absorber becomes completely full, contact the
Customer Care Center.
“Error No.: 1851”*
Inner Cover is open
when printing
starts
Close the Inner Cover, then press the RESUME/CANCEL button.
“Error No.: 1856”*
Inner Cover is
opened while
printing
Close the Inner Cover, then press the RESUME/CANCEL button. Try printing
again.
Problem
Possible Cause
Try This
