Canon imageRUNNER ADVANCE DX 4700 Series Service Manual Download Page 7

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Canon

imageRUNNER ADVANCE DX 4700 Series Service Guide

imageRUNNER ADVANCE DX 4700 Series

Service Guide

September 2022

Revision 7

Page vi

Counters ------------------------------------------------------------------------------------------------------------- 72

Soft Counters -------------------------------------------------------------------------------------------------- 72

MEAP Counter ------------------------------------------------------------------------------------------------ 74

Toner Bottle Counters --------------------------------------------------------------------------------------- 75

Limited Warranty Support ------------------------------------------------------------------------------- 76

Limited Warranty Conditions --------------------------------------------------------------------------------- 76

GPR-57 Drum Unit Limited Warranty ----------------------------------------------------------------------- 76

Warranty Programs ---------------------------------------------------------------------------------------------- 77

Flat-Rate Program -------------------------------------------------------------------------------------------- 77

Warranty Parts for Repair ----------------------------------------------------------------------------------- 77

e-Tag ------------------------------------------------------------------------------------------------------------- 77

Parts Support Program -------------------------------------------------------------------------------------- 77

XI.

Product Technical Support Offerings --------------------------------------------------------------- 78

Canon USA Technical Support Center -------------------------------------------------------------------- 78

Technical Support Escalation -------------------------------------------------------------------------------- 79

Internet Support --------------------------------------------------------------------------------------------------- 80

Canon USA’s Partner Portal Website ---------------------------------------------------------------------- 80

XII.

Appendix ------------------------------------------------------------------------------------------------------ 81

Specifications ------------------------------------------------------------------------------------------------------ 81

Canon imageRUNNER ADVANCE DX 4700 Series Limited Warranty --------------------------- 96

List of Tables------------------------------------------------------------------------------------------------------- 97

List of Figures ----------------------------------------------------------------------------------------------------- 98

Summary of Contents for imageRUNNER ADVANCE DX 4700 Series

Page 1: ...Service Guide ...

Page 2: ...STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS REVISION HISTORY Revision Date Sections Details March 2020 All Release of the imageRUNNER ADVANCE DX 4700 Series Service Guide 1 April 2020 IX N Includes an update to the imageRUNNER ADVANCE DX ...

Page 3: ...U S Department of Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available o...

Page 4: ...2 K 2 3 Hole Puncher Unit A1 12 L Inner Finisher J1 13 M Inner 2 3 Hole Puncher C1 13 N Inner 2Way Tray L1 13 O Card Reader F1 13 P Numeric Keypad A1 13 Q IC Card Reader Box for Numeric Keypad A1 13 III System Options 14 A Copy and Print Options 14 1 PCL International Font Set A1 14 2 Barcode Printing Kit D1 14 B Fax Options 15 1 Super G3 FAX Board BF1 15 2 Super G3 2nd Line Fax Board BF1 15 3 Sup...

Page 5: ...t 28 4 HDD Data Encryption Kit 28 5 HDD Mirroring Kit 28 6 Digital User Signature PDF 28 7 Encrypted Secure Print 28 D Document Security 29 1 PDF Visible Digital Signature 29 2 Adobe LiveCycle Rights Management ES Server Integration 29 3 Secure Watermark 30 4 Force Print of Recognition Information 30 E Network Security 31 1 IP Address and MAC Address Filters 31 2 Encryption and Authentication 32 3...

Page 6: ...ning for Technicians with imageRUNNER ADVANCE 4500 III Certification 43 C Certification 43 D Who Should Attend 43 E Course Format 43 F Training Facilities 44 G Course Equipment 44 H Service Materials 44 I uniFLOW Online Training 44 J uniFLOW Online Express Training 45 K Data Backup Service Training 45 IX Servicing Notes 46 A Power and Plug Requirements 46 B Installation Space Requirements 48 C Est...

Page 7: ...s 76 B GPR 57 Drum Unit Limited Warranty 76 C Warranty Programs 77 1 Flat Rate Program 77 2 Warranty Parts for Repair 77 3 e Tag 77 4 Parts Support Program 77 XI Product Technical Support Offerings 78 A Canon USA Technical Support Center 78 B Technical Support Escalation 79 C Internet Support 80 D Canon USA s Partner Portal Website 80 XII Appendix 81 A Specifications 81 B Canon imageRUNNER ADVANCE...

Page 8: ... imageRUNNER ADVANCE DX 4751i and 4745i optional for the imageRUNNER ADVANCE 4735i and 4725i with two sided B W and color scanning speeds of up to 270 ipm images per minute at a scanning resolution of 300 dpi A 10 1 WSVGA with soft keys flat adjustable control panel with flick and pinch and drag and drop actions similar to the technology used on smartphones The flat control panel supports video gu...

Page 9: ...ates are performed on a regular basis and include new specifications and enhancements Critical bug fix firmware updates are released as needed The UFP offers the following features and benefits to the imageRUNNER ADVANCE DX devices Consistent firmware updates across the imageRUNNER ADVANCE DX devices in your fleet New features and error fixes are applied to all imageRUNNER ADVANCE DX devices in yo...

Page 10: ...n Settings Quick Menu Settings Main Menu Settings Box Settings Universal Data Settings Personal Settings and Service Mode Settings Customer data is not backed up to the Data Backup Service with the exception of the Address Book The service technician can restore the address book and settings listed above from the cloud based server to the existing or replaced Hard Disk Drive of the imageRUNNER ADV...

Page 11: ...CE DX 4725i3 5 4056C002AA 2 Part numbers are subject to change without notice 3 Ships standard with 2 x 550 sheet Paper Cassettes UFRII PCL PS Printing Direct PDF XPS Printing Color Universal Send with PDF High Compression Encrypted PDF Digital Signature PDF Device and User Trace and Smooth PDF Searchable PDF XPS OOXML Scan to PPT and Word Universal Login Manager requires download uniFLOW Online E...

Page 12: ...ge without notice 6 Standard on the imageRUNNER ADVANCE DX 4751i and 4745i and optional on the imageRUNNER ADVANCE DX 4735i and 4725i 7 Option for the imageRUNNER ADVANCE DX 4735i and 4725i only 8 Option for scanning from the platen glass for the imageRUNNER ADVANCE DX 4735i and 4725i only 9 The High Capacity Cassette Feeding Unit B1 Cassette Feeding Unit AN1 and Cabinet Type Q cannot be installed...

Page 13: ...dle A1 1095B001AA Copy Control Interface Kit A120 3726B001AA USB Keyboard Cherry 21 1266V426 Universal Keyboard Stand A1 2212V477 Card Reader Assembly for Universal Keyboard Stand 2212V478 Convenience Stapler A1 White 22 1348V957 Option Attachment Kit for Reader A1 4067C001AA 2 Part numbers are subject to change without notice 19 Requires the Copy Card Reader Attachment Kit B6 20 Cannot be install...

Page 14: ...n of the Partner Portal 24 Requires the optional Super G3 FAX Board BF1 25 Requires the Super G3 FAX Board BF1 and Super G3 2nd Line Fax Board BF1 26 Cannot be installed with the Super G3 2nd Line Fax Board BF1 27 Cannot be installed with the Super G3 FAX Board BF1 28 The Voice Guidance Kit G1 and Voice Operation Kit D1 cannot be installed together 29 Requires the optional Numeric Keypad A1 and Op...

Page 15: ...icense 4224C015AA Authorized Send V7 0 Worldox Add On Option 1 License 4224C016AA Authorized Send V7 0 Barcode Recognition Add On Option 1 License 36 37 4224C017AA Authorized Send V7 0 Fax Server Add On Option 1 License 36 37 4224C018AA Direct Print and Scan for Mobile V2 3 2 1L32 36 37 4164BM80AB Direct Print and Scan for Mobile V2 3 2 NFR 132 39 4164BM81AB HDD Data Erase Scheduler V3 1 3 4164BV4...

Page 16: ...er 0473C003AA Staple Cartridge Y1 for the Booklet Finisher Y1 only 42 0148C001AA Staple P1 for the Inner Finisher J1 Staple Finisher Y1 and Booklet Finisher Y1 43 1008B001AA 2 Part numbers are subject to change without notice 42 Used for booklet finishing only Contains two cartridges per case and 2 000 staples per cartridge 43 Used for corner and double stapling only Contains two cartridges per ca...

Page 17: ...nthly basis The optimum performance range is the volume range that the equipment was intended to run on a regular basis to maintain a high level of performance and print copy quality Table 6 Monthly Copy Print Volume Model Optimum Performance Range Maximum Monthly Copy Print Volume imageRUNNER ADVANCE DX 4751i Approximately 5 000 to 65 000 Up to 215 000 copies prints imageRUNNER ADVANCE DX 4745i A...

Page 18: ...and color 1 sided in 300 dpi Up to 35 ipm B W and color 2 sided in 300 dpi 100 sheet capacity LTR 20 lb bond 80 g m2 C Platen Cover Type Y2 Option for scanning from the platen glass for the imageRUNNER ADVANCE DX 4735i and 4725i only Holds an original in place on the platen glass D Cassette Feeding Unit AN1 Holds up to 550 sheets x 2 cassettes 20 lb bond 80 g m2 Maximum paper size 11 3 4 x 17 Pape...

Page 19: ... Attach the optional 2 3 Hole Puncher Unit A1 to provide hole punch capabilities Requires the optional Cabinet Type Q Cassette Feeding Unit AN1 or High Capacity Cassette Feeding Unit B1 Supports Staple free stapling and Staple On Demand Supports paper weights up to 80 lb cover 220 g m2 J Booklet Finisher Y1 Contains two trays which hold approximately 4 875 sheets Corner or double staples approxima...

Page 20: ...ity of up to 350 sheets 14 lb bond to 80 lb cover 52 to 220 g m2 The upper tray can hold approximately 250 sheets and the lower tray holds up to 100 sheets O Card Reader F1 Supports up to 1 000 departments or users Performs Department ID Management automatically Users must insert a control card to access the machine Requires the optional Copy Card Reader Attachment B6 P Numeric Keypad A1 Provides ...

Page 21: ...panded by installing the following system related optional accessories A Copy and Print Options 1 PCL International Font Set A1 Provides Andalé font support for the PCL driver Enables the user to print in four Asian languages Japanese Chinese Korean and Taiwanese Requires license activation via the LMS 2 Barcode Printing Kit D1 Provides the ability to print 1D and 2D barcodes on output Requires li...

Page 22: ...rd BF1 and Super G3 2nd Line Fax Board BF1 4 IP FAX Expansion Kit B1 Enables faxing over VoIP lines that support the T 38 Transmission Control Protocol Requires the Super G3 FAX Board BF1 Cannot be installed with the Super G3 2nd Line Fax Board BF1 Requires license activation via the LMS 5 Remote Fax Kit A1 Enables the user to share the Fax function if there is an imageRUNNER ADVANCE DX machine wi...

Page 23: ...al 2 5inch 250 GB HDD N1 with the standard 250 GB HDD or two 2 5inch 1TB HDD P1s replaces the standard 250 GB HDD IMPORTANT Installing the HDD Mirroring Kit after the machine is installed and operational requires the machine s system software to be updated This reformats the entire hard drive and all data previously stored on the hard disk drive is deleted Accordingly it is strongly recommended th...

Page 24: ...e September 2022 Revision 7 Page 17 5 Connection Kit for Bluetooth LE Enables Bluetooth communication between the machine and mobile devices 6 NFC Kit E1 The NFC Kit E132 enables the customer to hold up a mobile device with NFC capability to the machine to print files 32 No longer available for purchase ...

Page 25: ...al Numeric Keypad A1 and Option Attachment Kit for Reader A1 2 Voice Operation Kit D1 Provides visually impaired users to hear voice navigation instructions when operating the machine Includes a voice recognition function which enables the user to set various functions of the machine by using their own voice Requires the optional Numeric Keypad A1 and Option Attachment Kit for Reader A1 3 ADF Acce...

Page 26: ...storage security needs See System Options on p 14 It is strongly recommended to back up the data stored on the hard disk drive A Mail Box The Mail Box is a standard data storage area that stores and handles files for printing The Mail Box function enables users to store files that are scanned with this machine or data sent from a personal computer via the printer driver The stored files can be pre...

Page 27: ...t is strongly recommended to protect the Advanced Box folders from viruses If the user s computer system has an antivirus system in place add the Advanced Box folders to its list of folders to scan and protect Documents can be scanned with this machine stored in the PDF JPEG or TIFF file format and can also be printed on this machine at any time with the desired print settings Starting with UFP V3...

Page 28: ...network to store files or print a file that is stored in the other machine on this machine D Memory Media Memory Media can be inserted into the USB port on the side of the device A document can be scanned with this machine and stored in memory media in the PDF JPEG XPS OOXML or TIFF file format and then the file stored in the memory media can be printed on this machine at any time with the desired...

Page 29: ...agement System for advanced security Furthermore ULM can be upgraded to the full uniFLOW platform which provides mobile printing secure printing advanced security and scanning workflow capabilities along with a fully automated statistics and reporting suite NOTE ULM is available as a download and the customer must have access to the Internet 2 Department ID Management Register a Department ID and ...

Page 30: ...restrict various Copy Print Scan Mail Box and Send functions that each user can use Once the AMS is activated a Function Level Log In can be used to authenticate users for specific machine functions only SSO H must be activated to use the Log In feature of the AMS 5 uniFLOW Online Express uniFLOW Online Express comes with the following features Flexible authentication for example PIN Code or Card ...

Page 31: ...vent Management Integration Enables the device to automatically send audit logs to SIEM systems for analysis and detection of security violations Examples of the audit logs sent via the Syslog protocol RFC5424 and RFC5426 include those for user authentication mailbox operation network authentication and print jobs Sending audit logs via TLS encryption RFC5425 is also supported 3 McAfee Embedded Co...

Page 32: ... who use the Security Policy function and for machines that support this function If an Administrator must log on to access the machine it is necessary to notify the service technicians and the Call Center of support of these security policies in case the Administrators or users forget their passwords Therefore a service technician must make an appointment with the Administrator before a visit so ...

Page 33: ...andard HDD Encryption Kit 5 Optional HDD Mirroring Kit J130 6 Standard Digital User Signature PDF 7 Standard Encrypted Secure Print 30 The HDD mirroring feature requires two hard drives Either one additional 2 5 inch 250 GB HDD N1 to go with the standard 250 GB HDD or two 2 5 inch 1 TB HDD P1s which replaces the standard 250 GB HDD CAUTION Canon U S A Inc is not liable for any damages resulting fr...

Page 34: ...e data loss for which Canon U S A Inc is not liable See DISCLAIMER on p ii for further details IMPORTANT If the TPM setting is activated and the TPM chip fails the confidential information stored on the chip can only be recovered if Canon s service representative replaces the TPM chip and restores the original TPM key to the new chip Immediately back up the TPM key on a USB memory stick after the ...

Page 35: ... is equipped with the Canon MFP Security Chip 2 10 which complies with the FIPS 140 2 security standard established by the United States government The Canon MFP Security Chip 2 10 is certified as a cryptographic module under the CMVP Cryptographic Module Validation Program established by the United States and Canada as well as the JCMVP Japan Cryptographic Module Validation Program 5 HDD Mirrorin...

Page 36: ...is printed along with the document data thereby deterring improper distribution of sensitive documents 2 Adobe LiveCycle Rights Management ES Server Integration LiveCycle enables Administrators to set automatic document privileges and apply security policies by creating Policy Protected PDF files on the machine even after document creation using the Adobe LiveCycle Rights Management ES Server Once...

Page 37: ... of printed or copied documents The embedded text becomes visible when the documents are copied alerting users to unauthorized duplication or information leakage The embedded text can be customized in the machine settings 4 Force Print of Recognition Information The machine can print identification information on all output about the current user when making prints or copies This identifies the us...

Page 38: ... applied For example if such functions as Remote Copy and Universal Send are used system administrators can block or restrict users from sending files to specific IP addresses This helps to minimize the risk of data being sent out of the company to systems that are not trusted MAC Address Filter permits or rejects access for up to 100 MAC addresses It is useful for environments that use DHCP Dynam...

Page 39: ...he client device the imageRUNNER ADVANCE DX 4700 Series needs the supplicant to provide credentials such as user names passwords or digital certificates to the authenticator a wireless access point The authenticator then forwards the credentials to the authentication server generally a RADIUS database for verification If the credentials are valid in the authentication server database the client de...

Page 40: ...lication to operate document publishing management and printing from an end user s PC imageRUNNER ADVANCE Desktop consists of these components Desktop Browser Document Binder Object Layout Editor Sub Module of Document Binder Annotation Editor Variable Editor 2 imageRUNNER ADVANCE Quick Printing Tool The imageRUNNER ADVANCE Quick Printing Tool is a standard feature within imageRUNNER ADVANCE Deskt...

Page 41: ... for keyword dictionary searching configuration of security and permissions and primary and backup storage Therefore also supports document scanning with Canon multi functional devices with its Therefore MFP Application as well as with scanners that have ISIS TWAIN drivers Users may connect to Therefore by way of the Internet or with Therefore Web Access and Mobile Access to manage documents where...

Page 42: ...FLOW Scanning uniFLOW enables users to capture and compress scanned data customize workflows for each document type or per user and archive documents IMPORTANT uniFLOW only supports TLS V1 2 and earlier 3 Cloud Portal for imageRUNNER ADVANCE DX imageRUNNER ADVANCE DX end users have access to Google Docs and Microsoft SharePoint Online cloud services from the machine s UI End users can scan hard co...

Page 43: ...es The Direct Print Scan for Mobile32 application enables users to connect mobile devices to an imageRUNNER ADVANCE DX machine to print documents e mail messages attachments and images as well as load scanned data from the imageRUNNER ADVANCE DX machine to their mobile device 32 No longer available for purchase 2 uniFLOW uniFLOW is a print output management solution that can be customized to meet ...

Page 44: ... the features of uniFLOW Online At the conclusion of the trial and if the full uniFLOW Online solution has not been purchased the following features will no longer be accessible Secure Printing Send Print Jobs from Anywhere mobile printing A part of Simple Document Scanning for example image enhancement To purchase a license of uniFLOW Online training is required Training is required for uniFLOW O...

Page 45: ...ugh the EFI PrintMe Cloud Service Files uploaded to the EFI PrintMe Cloud Server are secured with 128 bit encryption Walk up end users can print documents from the EFI PrintMe Cloud Service to a registered imageRUNNER ADVANCE DX device that is connected to the Internet 6 Canon Mobile Printing The Canon Mobile Printing application provides simple mobile print functionality The Canon Mobile Print ap...

Page 46: ... network The optional plug ins are available for IT managers and dealers through http www imageware com or to the dealer only through Canon U S A s e Support Center Website www support cusa canon com 2 uniFLOW Device Security Management uniFLOW the print output management solution includes multiple authentication methods to enable an organization to restrict machine access and functions on a per u...

Page 47: ...Administrators to continuously track and archive network activities 5 MEAP Web MEAP Web is a MEAP application that serves as an online client management tool MEAP Web helps end users configure and manage imageRUNNER ADVANCE DX Series hardware and software resources via the Web Access Software MEAP Web also enables development partners to create customized applications that connect imageRUNNER ADVA...

Page 48: ... for Salesforce Forms and Print Services for Salesforce32 is a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE DX machine without the need for print drivers 32 No longer available for purchase 2 Enterprise Imaging Platform Enterprise Imaging Platform enables users to automate document and image related business processes ...

Page 49: ... 1 Learning Path for New Service Technicians New service technicians are required to complete the learning path below to obtain certification on this product Table 7 Learning Path Courses for New Service Technicians Course Name45 Course Code45 Canon Foundations Online Training 19TCF00O Canon Foundations Classroom 19TCF01C imageRUNNER ADVANCE 4000 4200 4500 Series Online Training 18IRTA424500O 2 Le...

Page 50: ...ing programs successfully and pass the final assessment exam to sell this product Note Technicians with a previous certification on the imageRUNNER ADVANCE DX 4700 Series are automatically certified on the imageRUNNER ADVANCE DX 4700 Series Certification includes the following devices imageRUNNER ADVANCE DX 4725i 4735i 4745i 4751i imageRUNNER ADVANCE 4051 4251 4551i II 4551i III imageRUNNER ADVANC...

Page 51: ...lorer 8 or higher imageRUNNER ADVANCE DX 4751i device recommended H Service Materials The materials required for the imageRUNNER ADVANCE DX 4700 Series Online Hardware Update course are listed in the table below Table 10 Service Materials Model Item Location imageRUNNER ADVANCE DX 4700 Series Service Manual Downloadable from the e Support Center Website Parts Catalog I uniFLOW Online Training The ...

Page 52: ...ine or uniFLOW Online Express training are entitled to live phone based support through the Canon USA TSC uniFLOW Online Express training does not provide certification for uniFLOW Online K Data Backup Service Training The Data Backup Service eLearning course prepares technicians with the knowledge required for setting up and configuring the Data Backup Service in the field Training is required so...

Page 53: ...700 Series with the Optional High Capacity Cassette Feeding Unit B1 NEMA 5 15 Receptacle Table 12 Power Requirements for the Main Unit and Optional Accessories Part or Accessory Power Supply Power Supply Cord Plug Specifications Length of Power Cord Main Unit 1 120 V 15 A outlet NEMA 5 15 8 5 2 6 m Single Pass DADF C1 From the main unit DADF BA1 From the main unit Paper Deck Unit F1 From the main ...

Page 54: ... The ground connection serves to provide the internal electronics with a reference voltage Faulty or poor ground sources will cause this reference voltage to fall into a range that no longer serves as a reliable reference voltage The internal logic and programming of the imageRUNNER ADVANCE DX 4700 Series machines will not perform reliably because there is an insufficient difference between the in...

Page 55: ...l the equipment in a room that allows for the proper servicing and maintenance of the equipment and ensures that issues such as ventilation odors and dust accumulation are not a concern IMPORTANT Keep the back of the machine at least 4 100 mm away from a wall and make sure that approximately 19 3 4 500 mm of space is left around the front left and right sides of the machine for the proper servicin...

Page 56: ...ADVANCE DX 4700 Series Service Guide imageRUNNER ADVANCE DX 4700 Series Service Guide September 2022 Revision 7 Page 49 The Booklet Finisher Y1 2 3 Hole Puncher A1 Buffer Pass Unit N1 and Paper Deck Unit F1 Are Attached ...

Page 57: ...inutes Staple Finisher Y1 10 minutes Booklet Finisher Y1 12 minutes Buffer Pass Unit N1 8 minutes 2 3 Hole Puncher Unit A1 11 minutes Inner Finisher J1 11 minutes Inner 2 3 Hole Puncher C1 including the Inner Finisher J1 24 minutes Envelope Feeder Attachment D1 4 minutes Utility Tray B1 5 minutes Copy Control Interface Kit A1 7 minutes Super G3 FAX Board BF1 11 minutes Super G3 2nd Line Fax Board ...

Page 58: ...s Access to common parts and frequently used components has been improved to enable technicians to perform tasks more efficiently In addition technology improvements and the FRU Field Replaceable Unit Program have reduced parts pricing improved the cost per copy and reduced the price of the fixing roller Finally the use of Remote Services provides the dealership with remote meter reading and servi...

Page 59: ...mmunicate meter counter information to the UGW database for review by your dealership The ability to communicate device alarm jam and error alert notifications to the UGW database The notification settings can be adjusted by your dealership within the UGW The ability to schedule a firmware download via the CDS Content Delivery System The RDS plug in retrieves meter readings select service alerts a...

Page 60: ... and have the part available during the next scheduled service visit Investigate machine issues before visiting the customer site by monitoring service alerts The notification settings can be adjusted by your dealership within the Web Portal or an integrated application This enables the service technician to visit the customer with service alert information and necessary parts thereby reducing rev...

Page 61: ...rst call resolution Another benefit is that the latest version of firmware is always available to download and install on the imageRUNNER ADVANCE DX devices The CDS provides users the option to download select MEAP applications jar files and license files select client applications and related manuals from the CDS Website http www canon com fau downloads However the value of using the CDS is reali...

Page 62: ...te at device Up to 7 days in advance Automatic One time as scheduled Full automatic and unattended firmware updates after configuring fewer than 5 minutes Manual One time on demand Requires a technician visit every time the firmware must be updated a Method A On Site Scheduled Update The On site Scheduled Update method ensures that the device always has the latest version of firmware installed Aft...

Page 63: ...communicate to the CDS Distribution Server When using the Remote Update method the service technician must enable eRDS and the CDS UGW switch on all imageRUNNER ADVANCE DX devices In addition the devices must be registered on the UGW For more information on registering devices on the UGW see the documentation that came with imageWARE Remote The CDS Instruction Manual includes conditions for use an...

Page 64: ... SnapShot SnapShot is a Web application for use on desktop PCs and mobile devices SnapShot provides the ability to query device information from the imageWARE Remote UGW SnapShot is designed to perform the following functions Display detailed device information including counters consumable statuses firmware version and events Display summary screens of devices that are assigned to a specific cust...

Page 65: ...and exported from the current device via the Remote UI or the Device Information Delivery Settings function or via the Service Mode to USB memory media For more information on the DCM see the imageRUNNER ADVANCE DX 4700 Series Service Manual 2 Device Migration Navigator The Device Migration Navigator is an application that helps the service technician select the best migration tool Remote UI or US...

Page 66: ... must enter the license access number and the imageRUNNER ADVANCE DX device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir Figure 1 License Management System If there are activation or installation issues contact the Technical Support Center Be prepared to provide the product s serial number license access number and lice...

Page 67: ...he imageRUNNER ADVANCE DX device s touch panel display enter the LAN License Access Number of the MEAP application when prompted and then follow the instructions on the touch panel display to install and register the MEAP application Some MEAP applications include a Software License Agreement to which you must agree before you can complete the installation and registration process Additionally you...

Page 68: ...perating systems Windows 7 8 10 Mac OS Linux VMware virtualization 5 Server Operating Systems Windows 2008 2012 Mac OS X Server 6 Protocols TCP IP SSL Active Directory 7 Printing drivers processors spoolers and queues 8 Scanning It is also important that the SE have computer skills and working knowledge in Other computer platforms mainframe and UNIX Remote Support Tools The Education Training of a...

Page 69: ...in Controller PCB Printed Circuit Board The imageRUNNER ADVANCE DX 4700 Series devices support firmware downloads from the SST a USB memory stick and the CDS When the hard disk drive is replaced the SST is used to format the new HDD and load software IMPORTANT The imageRUNNER ADVANCE Security Kit AN1 for IEEE 2600 1 Common Criteria Certification ships with certified device firmware to enable the i...

Page 70: ...non USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk including loss arising from lost opportunity to use such data even if Canon is informed of the possibility of such damages Therefore it is recommended to not permanently store data on the HDD without having secured copies or printouts of such data Review the terms of the ...

Page 71: ...etermine the approximate yield expectancy of a consumable item including paper size and the amount of coverage per page Note All consumables shown in the table below are estimates for reference purposes only and are subject to change without notice Table 16 Main Unit Consumables List Description Part Number2 Quantity Estimated Life copies prints 47 Remarks GPR 57 Drum Unit 4751i 0475C003AA 1 Appro...

Page 72: ... Parts List Description Part Number2 Quantity Estimated Life47 Remarks Transfer Roller FE8 2935 000 1 300 000 pages Separation Static Eliminator FM3 9296 000 1 240 000 pages Developing Assembly FM1 J148 000 1 500 000 pages Multi Purpose Tray Pickup Roller FL3 1352 000 1 150 000 sheets Multi Purpose Tray Separation Pad FL3 3469 000 1 150 000 sheets Fixing Assembly FM1 J020 000 1 240 000 pages For t...

Page 73: ...nce Kit DR 202 Part Number 4Y8 3044 Separation Roller DADF FM1 D471 000 1 80 000 sheets Left Hinge FE3 5484 000 1 150 000 times Stamp FB5 9410 000 1 7 000 times Replace when the stamp gets too light 2 Part numbers are subject to change without notice 47 Value is based on LTR paper Estimated average values in the field are based on data from the supplier Data is subject to change depending on many ...

Page 74: ...d Life47 Remarks Pickup Roller FL0 4500 000 1 1 000 000 sheets Replace based on the actual number of papers fed Separation Roller FC0 9631 000 1 1 000 000 sheets Feed Roller FC0 9450 000 1 1 000 000 sheets 2 Part numbers are subject to change without notice 47 Value is based on LTR paper Estimated average values in the field are based on data from the supplier Data is subject to change depending o...

Page 75: ...very Lower Roller Clutch FK4 1312 000 1 1 000 000 sheets Escape Feed Clutch FK4 1312 000 1 1 000 000 sheets Static Eliminator Stacking Tray Delivery Assembly FL0 5052 000 1 1 000 000 sheets Static Eliminator Escape Delivery Assembly FL0 5056 000 1 1 000 000 sheets Static Eliminator Saddle Delivery Assembly FL0 2207 000 2 1 000 000 sheets For the Booklet Finisher only Puncher Unit 1 1 000 000 times...

Page 76: ...nge or damage Whenever possible plan to replace these parts during a scheduled service visit Table 25 Periodic Replacement Parts List Description Part Number2 Quantity Estimated Life47 Remarks Air Filter FC0 3078 000 2 240 000 pages 2 Part numbers are subject to change without notice 47 Value is based on LTR paper Estimated average values in the field are based on data from the supplier Data is su...

Page 77: ... Maintenance List Main Unit Item Maintenance Interval Remarks 120 000 Sheets As Needed 240 000 Sheets Transfer Guide Clean Wipe with a dry cloth Developing Push On Roller Clean Wipe with a dry cloth Fixing Inlet Guide Clean Wipe with a dry cloth If the dirt does not come off wipe with alcohol Pre Registration Guide Static Elimination Fabric Clean Wipe with a dry lint free cloth Air Filter Replace ...

Page 78: ...lean Rollers Slave Roller Clean Original Tray Sensor Clean Double Feed Sensor Light Emitting Side Clean Double Feed Sensor Light Receiving Side Clean Height of DADF Adjust Table 29 Periodic Maintenance List DADF BA1 Item Maintenance Interval Remarks As Needed ADF Pickup Roller Unit Contains the Pickup Roller and Feed Roller Clean Wipe with a tightly wrung out cloth with water or a neutral detergen...

Page 79: ...ADVANCE DX 4700 Series machines display 4 out of 6 counters on the Counter Status Check screen The table below describes the different counters that are available on the imageRUNNER ADVANCE DX 4700 Series machines Counter Status Check screen A service technician can switch the Counters in the Service Mode The Type 1 counters default counters the 101 Counter counter 1 and 103 Counter counter 2 coun...

Page 80: ...Off 6 Not displayed Off IMPORTANT After performing a RAM clear the counter changes to the default counter configurations above As a result the service technician must note the current soft counter settings before performing the RAM clear and then return the soft counter settings after performing the RAM clear When Counter 1 is changed to display the 102 counter count two 2 clicks for large paper C...

Page 81: ...rom the MEAP device Press the Counter Check button on the device s control panel and then press the MEAP Counter key on the touch panel display There are three types of MEAP applications Applet Contains a user interface on the touch panel display of the device Up to nine applet tabs can be displayed on the touch panel display of the device Servlet Contains a remote programmable user interface for ...

Page 82: ...escription Counts how many toner bottles are consumed throughout the life of the machine Service Mode COPIER OPTION USER TNRB SW Level 2 Display on the Counter Check Screen 0 Not displayed 1 Replaced New Toner Bottle Counter 70s is displayed 2 Not used 3 Replaced New counter Unidentified counter 70s 180s 4 Premature Replacement counter Replaced New counter Unidentified counter 60s 70s 180s Remarks...

Page 83: ...es For detailed warranty information please refer to the imageRUNNER ADVANCE DX 4751i 4745i 4735i and 4725i Limited Warranty located in the Appendix Note There is no warranty on any consumable items or consumable parts such as paper toner chemicals or pick up rollers B GPR 57 Drum Unit Limited Warranty Full Credit 27 000 prints or copies or a combination of both or 30 days after delivery to the or...

Page 84: ...Fs Authorized Parts Repair Facilities are authorized by Canon USA to repair circuit boards for various Canon products The APRF program is designed to help your dealership reduce service costs by having circuit boards repaired instead of purchasing brand new boards 3 e Tag e Tag is an electronic limited warranty claim form that is completed online printed out and accompanied by the original defecti...

Page 85: ...TSC Technical Support Center is the single point of entry for all technical support issues on BICG Business Information Communications Group products To ensure that every dealer receives the highest level of support and help to resolve the end user s problems quickly and accurately we recommend each service technician become familiar with the dealer support requirements and Canon USA support offer...

Page 86: ...ort Escalation Flow Chart Note For support escalation to the Field Support staff a DES50 must contact the TSC and visit the site at least once Figure 3 Canon USA Support Escalation Flow Chart 50 The Designated Escalation Specialist is a service technician who is assigned by the dealership in the model category of the imageRUNNER ADVANCE DX via the Management Center of the e Support Website The DES...

Page 87: ...Integrated Knowledge Management System through a natural language query Read or download on line documentation Download patches and their Readme files Download firmware and software drivers Track and modify logged cases Review all open cases To access e Support you must first register for an e Support ID Number To register for an e Support ID number go to the Canon USA s e Support Center Website a...

Page 88: ... x 428 mm Long Length Paper Print 11 5 x 24 5 293 mm x 622 5 mm Copy 11 5 x 24 6 293 mm x 625 5 mm Halftone 256 Gradations Acceptable Originals Sheet book three dimensional objects up to 4 lb 2 kg Paper Sizes Cassette 1 LGL LTR LTRR STMTR EXEC and Custom Size 5 1 2 x 7 1 8 to 11 3 4 x 15 3 8 140 mm x 182 mm to 297 mm x 390 mm Cassette 2 11 x 17 LGL LTR LTRR STMTR EXEC and Custom Size 5 1 2 x 7 1 8...

Page 89: ...9 W Approx 883 W Approx 787 W Approx 635 Sleep Mode Approximately 0 9 W54 Power OFF When the Quick Startup Settings for Main Power is set to On Approximately 0 45 W When the Quick Startup Settings for Main Power is set to Off Approximately 0 3 W Dimensions W x D x H With Single Pass DADF C16 Approximately 23 1 8 x 28 1 2 x 36 3 4 587 mm x 722 mm x 932 mm With DADF BA17 Approximately 23 1 8 x 28 3 ...

Page 90: ...e Width 11 x 17 and LTR LTRR and LGL LTRR and STMT LGL and STMT Weight 13 lb bond to 80 lb cover 50 to 220 g m2 Original Tray Capacity 200 sheets 20 lb bond 80 g m2 Original Scanning Speed LTR 57 Copying 1 Sided Scanning B W 600 dpi 80 ppm Color 2 Sided Scanning B W 600 dpi 160 ppm Color 90 ppm Scanning 1 Sided Scanning B W 300 dpi 135 ppm Color 2 Sided Scanning B W 300 dpi 270 ppm Color Power Sou...

Page 91: ...b bond 60 to 90 g m2 2 Sided Scanning B W 13 lb to 34 lb bond 50 to 128 g m2 Color 17 lb to 34 lb bond 64 to 128 g m2 Original Tray Capacity 100 sheets 20 lb bond 80 g m2 Original Scanning Speed LTR 59 Copying 1 Sided Scanning B W 600 dpi 51 ppm Color 2 Sided Scanning B W 600 dpi 25 5 ppm Color Scanning 1 Sided Scanning B W 300 dpi 70 ppm Color 2 Sided Scanning B W 300 dpi 35 ppm Color Power Sourc...

Page 92: ...tions Size LTR Weight 16 lb bond to 80 lb cover 60 to 220 g m2 Type Thin 1 Plain 1 to 3 Heavy 1 to 5 Color Recycled Pre Punched Paper Capacity 2 700 sheets 20 lb bond 80 g m2 3 000 sheets 17 lb bond 64 g m2 Power Source From the main unit Maximum Power Consumption Approximately 30 W Dimensions W x D x H Including the Main Unit 22 1 4 x 25 5 8 x 9 3 4 565 mm x 650 mm x 248 mm Weight Approximately 6...

Page 93: ...peed Approximately 10 copies per minute Dimensions H x W x D 3 1 4 x 17 1 4 x 12 1 8 81 mm x 439 mm x 307 mm Weight Approximately 2 6 lb 1 2 kg Table 39 Inner 2Way Tray L1 Optional Specifications Item Specifications Paper Specifications Size Same as the Main Unit Weight 14 lb bond to 80 lb cover 52 to 220 g m2 Type Same as the Main Unit Capacity Per Tray Lower Tray Up to 250 sheets60 Upper Tray Up...

Page 94: ...evision 7 Page 87 Table 40 Staple Finisher Y1 Booklet Finisher Y1 and 2 3 Hole Puncher Unit A1 Specifications Item Specifications Paper Specifications Size 11 x 17 LGL LTR LTRR STMT STMTR EXEC Custom Size 3 7 8 x 5 7 8 to 11 3 4 x 18 and Envelopes Weight 14 lb bond to 80 lb cover 52 to 220 g m2 Type Same as the Main Unit ...

Page 95: ...mm in height 62 11 x 17 LGL LTRR 1 500 sheets or 8 1 2 216 mm in height Offset Collate Group LTR and EXEC 3 000 sheets or 16 5 8 423 mm in height 62 11 x 17 LGL and LTR 1 500 sheets or 8 1 2 216 mm in height Corner Double Staple LTR and EXEC Total of 200 sets or 3 000 sheets or 16 5 8 423 mm in height 11 x 17 LGL and LTRR Total of 100 sets or 1 500 sheets or 8 1 2 216 mm in height Staple Free LTR ...

Page 96: ... to 105 g m2 5 sheets 29 to 40 lb bond 106 to 150 g m2 4 sheets 56 to 77 lb cover 151 to 209 g m2 3 sheets 78 to 80 lb cover 210 to 220 g m2 Saddle Fold 3 sheets 14 to 28 lb bond 52 to 105 g m2 1 sheet 29 lb bond to 80 lb cover 106 to 220 g m2 Available Saddle Stitch Size For the Booklet Finisher Only 11 x 17 LTRR and LGL 2 3 Hole Puncher Unit A1 Optional Paper Sizes Two or Three Holes Maximum 11 ...

Page 97: ...and STMTR 500 sheets or 2 1 8 52 mm in height 11 x 17 LGL LTRR 250 sheets or 1 26 mm in height Envelopes 10 sheets No Collating Collate and Group Modes with Different Paper Sizes LTR 500 sheets or 2 1 8 in height 11 x 17 LGL LTRR 250 sheets or 1 26 mm in height Offset Collate Group LTR and EXEC 500 sheets or 2 1 8 52 mm in height 11 x 17 LGL LTRR 250 sheets or 1 26 mm in height Corner Double Stapl...

Page 98: ...2 Manual Staple All Sizes 50 sheets 14 lb bond 52 g m2 45 sheets 17 lb bond 64 g m2 40 sheets 20 lb bond 80 g m2 Power Source From the main unit Maximum Power Consumption Approximately 49 W Dimensions W x D x H 19 1 8 x 20 5 8 x 8 1 8 486 mm x 525 mm x 205 mm Weight Approximately 16 1 lb 7 3 kg Installation Space Including the Main Unit W x D imageRUNNER ADVANCE DX 4751i 4745i 41 1 2 x 29 1 8 1 05...

Page 99: ...08 mm Punch Waste Tray Capacity Two Holes Approximately 2 500 sheets 17 lb bond 64 g m2 Three Holes Approximately 1 500 sheets 20 lb bond 75 g m2 Power Source From the main unit Maximum Power Consumption Approximately 37 W Dimensions H x W x D 8 1 2 x 5 5 8 x 20 7 8 216 mm x 144 mm x 531 mm Weight Approximately 15 2 lb 6 9 kg Table 43 Copy Card Reader F1 Optional Specifications Item Specifications...

Page 100: ...000 pages Table 45 Send Function Scan Specifications Item Specifications Communication Protocol FTP TCP IP SMB TCP IP WebDAV Data Format TIFF JPEG PDF XPS OOXML PowerPoint Resolution 100 x100 dpi 150 x 150 dpi 200 x 100 dpi 200 x 200 dpi 200 x 400 dpi 300 x 300 dpi 400 x 400 dpi 600 x 600 dpi System Environment Windows 7 Windows 8 1 Windows 10 Windows Server 2008 2008 R2 Windows Server 2012 2012 R...

Page 101: ...werPoint For Sending I Fax B W TIFF MH MR71 MMR71 Original Size E Mail 11 x 17 LGL LTR LTRR STMT STMTR I Fax 11 x 17 LGL71 LTR LTRR STMT71 STMTR71 Server Software Microsoft Exchange 2003 SP2 Microsoft Exchange 2007 SP2 Microsoft Exchange 2010 SP2 Sendmail 8 14 4 Lotus Domino R7 0 Other Search for a destination via an LDAP Server Preview Optional PDF XPS OOXML Functions E Mail Only PDF Compact Trac...

Page 102: ...aditional Chinese PS 136 Scalable fonts Printable Area PCL5e PCL6 Reduced to 1 6 4 23 mm from the top bottom left and right edges of the paper PostScript 3 Reduced to 1 6 4 mm from the top bottom left and right edges of the paper Table 48 Network Environment Wireless LAN Specifications Item Specifications Interface IEEE 802 11 g b n Transmission Scheme DS SS System and OFDM System Frequency Range ...

Page 103: ...any Product on which the original identification marks or serial numbers have been defaced removed or altered ANY SOFTWARE THAT IS DISTRIBUTED WITH THE PRODUCT AND HAS AN ASSOCIATED END USER AGREEMENT IS LICENSED WARRANTED AND PROVIDED ACCORDING TO THE TERMS OF THAT AGREEMENT INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREIN SUCH SOFTWARE IS SOLD WITHOUT WARRANTY OF ANY KIND BY CANON PLEASE CONTAC...

Page 104: ...3 Inner Finisher J1 Consumable Parts List 67 Table 24 Booklet Finisher Y1 Staple Finisher Y1 and 2 3 Hole Puncher Unit A1 Consumable Parts List 68 Table 25 Periodic Replacement Parts List 69 Table 26 Periodic Maintenance List Main Unit 70 Table 27 Periodic Maintenance List Reader 70 Table 28 Periodic Maintenance List Single Pass DADF C1 71 Table 29 Periodic Maintenance List DADF BA1 71 Table 30 So...

Page 105: ...vice Guide imageRUNNER ADVANCE DX 4700 Series Service Guide September 2022 Revision 7 Page 98 D List of Figures Figure 1 License Management System 59 Figure 2 Content Delivery System Website 60 Figure 3 Canon USA Support Escalation Flow Chart 79 ...

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