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Canon imageRUNNER ADVANCE C5560, Troubleshooting Manual

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Contents

Image Faults......................................................................................................... 1

Image displacement when using ADF due to broken grounding sheet............................................... 1
Horizontal white line appears at 120mm from the leading edge of the sheet with a Bk halftone

image...............................................................................................................................................2

Horizontal lines with 94mm pitch on a halftone image........................................................................ 3
Image failure occurring repeatedly at the same interval (xx pitch)...................................................... 4

Faulty Feeding......................................................................................................6

Poor stacking/wrinkles/tear of paper due to inappropriate position of the aligning plate of the

processing tray unit (Inner Finisher-G1/H1).....................................................................................6

Malfunction........................................................................................................... 9

Toner leakage from the bottom of the process unit due to the spring in the shutter coming off..........9
"Insert the toner container" is displayed caused by half-insertion of the front door SW connectors.. 10
Points to note when installing the rail unit (Inner Finisher-H1).......................................................... 14

Jam (Delivery options).......................................................................................15

0211/0212/110A jam code caused by disengaged timing belt (Buffer Pass Unit).............................15

Error Code.......................................................................................................... 19

E583-8001/E583-8002 due to malfunction of the front/rear tray auxiliary guides(Staple/

Booklet Finisher_Y1)..................................................................................................................... 19

i

Summary of Contents for imageRUNNER ADVANCE C5560

Page 1: ...Troubleshooting Guide imageRUNNER ADVANCE C5560 Series April 2017 OIP Field Quality Assurance Div ...

Page 2: ...hooting Guide Please be advised of the release of Troubleshooting Guide for image RUNNER ADVANCE C5560 Series Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc Additional case s There is no additional case at April 2017 ...

Page 3: ...te position of the aligning plate of the processing tray unit Inner Finisher G1 H1 6 Malfunction 9 Toner leakage from the bottom of the process unit due to the spring in the shutter coming off 9 Insert the toner container is displayed caused by half insertion of the front door SW connectors 10 Points to note when installing the rail unit Inner Finisher H1 14 Jam Delivery options 15 0211 0212 110A ...

Page 4: ...0F iR_ADV C5240I iR_ADV C5235 iR_ADV C5235F iR_ADV C5240A iR_ ADV C5235A Image displacement when using ADF due to broken grounding sheet For CE Symptom When reading single sided pages from ADF consecutively image displacement a may occur on output images b indicates the feed direction Cause The machine malfunction and it result in the above symptom when not properly grounded because the grounding ...

Page 5: ... halftone image For CE Symptom When a halftone image is printed out in Bk mode with the setting of Heavy 1 106 128g m2 a horizontal white line a may appear at 120mm from the leading edge of the sheet The arrow b indicates the direction of feeding Cause The above mentioned symptom occurs when a sheet of paper rushes into the secondary transfer roller its impact is propagated through the ITB to the ...

Page 6: ...force of surface of the drum becomes uneven due to the vibration which the drum gets Therefore the several thousand paper feeding may make the difference of shaved surface condition of the drum Since there are different shaved conditions on the surface of the drum uneven potential is generated at the each point and then cause the foregoing symptom The shaved condition on the drum surface becomes e...

Page 7: ...ding Cause The image failure occurs when rollers have foreign matters or flaws Service work Check the rollers or Belts of a to j below No Interval xx pitch Parts Parts No a 34 9mm Developing Cylinder FM1 N370 DEVELOPING ASSEMBLY Y FM1 N371 DEVELOPING ASSEMBLY M FM1 N372 DEVELOPING ASSEMBLY C FM1 N373 DEVELOPING ASSEMBLY BK b 94 2mm Photosensitive Drum Drum Unit c 44 0mm Charging Roller Drum Unit d...

Page 8: ...7 mm pitch check Secondary Transfer Roller f FE4 8322 g When the interval is 893 1 mm pitch check ITB Intermediate Transfer Belt g FM1 N265 Note When the paper whose size is A3 or 11x17 is used the image failure occurs at a frequency of once in 2 sheets h When the interval is 101 7 mm pitch check ITB Drive Roller h FC8 4403 i When the interval is 94 2 mm pitch check Fixing Film i in Film Assembly ...

Page 9: ... Inner Finisher G1 H1 For CE Symptom When taking copy with single sheet output using inner finisher this may lead to a poor stacking A or wrinkles tear B at the center of the trailing edge of paper due to unfinished delivery of paper to the tray The arrow a indicates the direction of feeding Cause A poor adjustment of the aligning plate of the processing tray unit encumbers a proper delivery of pa...

Page 10: ...e 3 and the paper with a scale Note Since the alignment plate is installed a bit tilting toward the delivery direction set the paper to be fitted to the edge on the delivery side 4 Enter the gap value measured in the above step 3 in the calculation formula below enter the calculated adjusted value a and press OK b Adjusted value gap mm x 10 50 Note Correspondence table of measured gap value and ad...

Page 11: ...2 5 25 3 0 20 3 5 15 4 0 10 4 5 5 5 0 0 5 Take copy with a single sheet of original into 10 sets of output to verify if the symptom does not occur any more 8 ...

Page 12: ...unit from the main body the shutter spring A located at the back of the process unit may come off if touched The process unit is installed to the main body with no spring and is pulled out the shutter does not close and it results in the above symptom Reference The shutter of the process unit is designed to open when the unit is installed to the main body and to close when the unit is removed from...

Page 13: ...y half insertion of the front door SW connectors For CE Symptom When starting the main body Insert the toner container may be displayed Cause The connector 1 on the inner side of the toner bottle inner door interferes with the mold of the bottle front inner guide 2 and the connector cannot be fully inserted and the above mentioned symptom may occur Service work 1 Removing the ITB Unit 2 Removing t...

Page 14: ...crew 3 and remove the right upper cover 1 6 Remove the front upper right cover 1 7 Remove the 1 boss 2 and remove the inner delivery cover left rear 1 8 Remove the delivery tray 1 by removing the 4 hooks 2 and the 2 projections 3 11 ...

Page 15: ... cover left 1 10 Remove the 2 bosses 2 and remove the inner delivery middle cover 1 11 Open the 4 small covers 1 and remove the 4 toner containers 2 12 Remove the 4 screws 3 remove the 2 connectors 2 and remove the toner container front inner cover 1 12 ...

Page 16: ... toner bottle inner door are half inserted If the connectors are half inserted push them If they are not half inserted look for other causes 14 Attach the parts by reversing the steps from 12 15 Start the main body and confirm that the symptom does not occur 13 ...

Page 17: ...or CE Symptom When installing the rail unit to the inner finisher 1 the frame of the finisher would be twisted if a downward force is applied to the area shown with the arrow while the finisher is faced upside down When a gap is created between the front end plate and the back end plate due to twist on the frame the craw 3 of the molded part 2 may come off Fig A is the normal state and Fig B is wh...

Page 18: ...mageRUNNER ADVANCE C5560F imageRUNNER ADVANCE C5560i 0211 0212 110A jam code caused by disengaged timing belt Buffer Pass Unit For CE Symptom Printing using the buffer pass unit may cause the following jam in the machine earlier than the following countermeasure cut in serial numbers in factory BUFFER PASS UNIT G1 0211 buffer pass inlet sensor PS1 stationary jam 0212 buffer pass outlet sensor PS2 ...

Page 19: ...d to the 30 T 40 T pulley 1 in 2 places Prepare 2 flanges and 2 E rings BUFFER PASS UNIT L1 The flange is attached to the 30 T 40 T pulley 1 in 1 place Prepare 1 flange and 1 E ring 1 Remove the E ring 1 at the back of the buffer pass unit 16 ...

Page 20: ...ming belt 2 3 Attach the flange 1 to the 30 T 40 T pulley In the case of the buffer pass unit G1 attach the flange to the 30 T 40 T pulley in 2 places in the steps above 4 Attach the parts by reversing the procedure from the step 2 17 ...

Page 21: ...lange 0 2 2 Old New XD9 0136 000 RING E 0 2 BUFFER PASS UNIT L1 No Part Number Description Q ty Fig No 1 Old N10 New FE8 8792 000 Flange 0 1 2 Old New XD9 0136 000 RING E 0 1 Countermeasure cut in serial numbers in factory Model Serial number BUFFER PASS UNIT G1 TMP80898 BUFFER PASS UNIT L1 WFE17009 18 ...

Page 22: ...rror in the Tray Auxiliary Guide Motor The tray auxiliary guides don t come off the Front Rear Tray Auxiliary Guide HP Sensors when the Tray Auxiliary Guide Motor has been driven for 1 second E583 8002 Error in the Tray Auxiliary Guide Motor The Front Rear Tray Auxiliary Guide HP Sensors don t detect the tray auxiliary guides when the Tray Auxiliary Guide Motor has been driven for 1 second Cause D...

Page 23: ...lowing the procedures below However in case of replacement by the new type lower delivery roller washer XD1 1106 235 is not necessary 1 Remove the stack tray 1 and the grate shaped lower guide 2 by referring to the Service Manual 2 If the bushing 2 on the rear side of the lower delivery roller 1 is detached from the supporting plate go to the step 3 If the bushing 2 is not detached go to the step ...

Page 24: ...ear tray auxiliary guide 3 for approx 10 mm and then tighten the 2 screws 1 8 Assemble the parts by reversing the step 1 9 Select the motor to check operation Service Mode Level1 SORTER FUNCTION MTR CHK enter 17 and press OK Reference After 17 is entered the tray auxiliary guide motor M109 is selected 10 Service Mode Level1 SORTER FUNCTION MTR ON press OK to drive the tray auxiliary guide motor M1...

Page 25: ... Countermeasure cut in serial number in factory Model Serial number Staple Finisher Y1 WEU02657 Booklet Finisher Y1 WEY00839 22 ...

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