2
2
2-164
2-164
Error code and strings
Details of the errors and their remedies are as described below.
(Here, a server means UGW.)
Code
Error strings
Cause
Remedy
0500
0003
SUSPEND: Communication
test is not performed.
The communication test had
not been performed, though
E-RDS is enabled.
Select and perform Service
mode > Function > INSTALL >
COM-TEST
0xxx
00F2
Event Registration is Failed Processing (event
processing) within the device
has failed.
Turn the device OFF/ ON.
If the error persists, replace
the device system software.
(Upgrade)
8xxx
2001
URL Scheme error(not
https)
The header of the URL of
the registered UGW is not in
https format.
Check that the value of Service
mode > Function > Install
> RGW-ADR is https://a01.
ugwdevice.net/ugw/agentif010.
8xxx
200A
Server connection error
Displayed in the event of
a TCP/IP communication
fault. Also displayed when
an attempt is made at
communication with the
device IP address not set.
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
8xxx
2002
URL server specified is
illegal
A URL different to that
specified by the UGW has
been set.
Check that the value of Service
mode > Function>Install >
RGW-ADR can be https://a01.
ugwdevice.net/ugw/agentif010.
8xxx
2014
Proxy connection error
Could not connect to proxy
server due to improper
address.
Check proxy server address
and re-enter as needed.
8xxx
201E
Proxy authentication error
Proxy authentication is failed. Check the user name and
password required in order to
login to the proxy, and re-enter
as needed.
8xxx
2015
Proxy address resolution
error
Could not connect to proxy
server due to name resolution
error.
Check that the proxy server
name is correct. If the proxy
server name is correct, check
the DNS connection, as per
the troubleshooting initial
procedures.
8xxx
2028
Server certificate error
No route certificate installed
in device.
- Certificate other than that
initially registered in the user's
operating environment is
being used, but has not been
registered with the device.
Install the latest device system
software. (Upgrade)
Code
Error strings
Cause
Remedy
8xxx
2029
Server certificate verify
error
The server certificate
verification error occurred.
(URL check error)
Check that Service mode >
Function > Install > RGW-ADR
can be https://a01.ugwdevice.
net/ugw/agentif010.is correct.
8xxx
2046
Server certificate expired
The device time and date
is outside of the certificated
period.
The route certificate
registered with the device has
expired.
Certificate other than that
initially registered in the user's
operating environment is
being used, but has not been
registered with the device.
Check that the device time
and date are correctly set. If
the device time and date are
correct, upgrade to the latest
system software.
8xxx
2000
Unknown error
Some other kind of
communication error has
occurred.
Try again after a period of
time. If persists, check the
UGW status with the UGW
administrator.
8xxx
2063
SOAP Fault
SOAP communication error
has occurred.
Check that the value of Service
mode > Function >Install >
RGW-PORT can be 443.
8xxx
2004
Server response error
(NULL)
Displayed when
communication with UGW has
been successful, but an error
of some sort has prevented
UGW from responding. When
(Null) is displayed at the end
of the message, this indicates
that there has been an error
in the HTTPS communication
method.
Try again after a period of time.
If the same error occurs again,
check the UGW status with the
UGW administrator.
8xxx
2004
Server response error
(Hexadecimal)
[Error details in UGW] *1
Displayed when
communication with UGW
has been successful, but
an error of some sort has
prevented UGW from respon
ding.(Hexadecimal)
displayed at the end of the
message is an error code
returned by UGW.
In the case of this kind of
error only, [Server detailed
error] is displayed at the end
of the error information.
Try again after a period of time
and also check detailed error
code (hexadecimal) from UGW
displayed after the message.
Summary of Contents for IMAGERUNNER ADVANCE C5045
Page 8: ...1 1 Product Overview Product Lineup Feature Specifications Name of Parts ...
Page 191: ...3 3 Periodical Service Consumable Parts and Cleaning Parts Cleaning Parts ...
Page 193: ...3 3 3 3 3 3 Recycle toner bottle Dust blocking glass cleaning pad Toner filter F 3 1 F 3 1 ...
Page 229: ...4 4 4 32 4 32 Speaker SP1 Leakage breaker ELCB1 F 4 19 F 4 19 ...
Page 232: ...4 4 4 35 4 35 Main power supply switch SW1 Environment switch SW2 F 4 21 F 4 21 ...
Page 248: ...4 4 4 51 4 51 19 3 1 2 7 5 4 10 11 8 12 9 6 15 13 16 17 14 25 24 23 22 21 20 F 4 29 ...
Page 252: ...4 4 4 55 4 55 31 23 24 2 11 16 1 3 34 4 9 30 22 19 21 18 20 15 32 14 8 10 7 12 5 6 F 4 31 ...
Page 256: ...4 4 4 59 4 59 13 8 2 3 1 7 6 4 5 11 14 12 10 9 F 4 33 ...
Page 258: ...4 4 4 61 4 61 11 15 18 19 22 12 13 14 16 17 20 21 6 5 7 9 8 10 1 2 3 4 F 4 34 ...
Page 260: ...4 4 4 63 4 63 18 14 10 6 17 20 16 12 8 19 15 11 7 4 3 2 1 13 9 5 F 4 35 ...
Page 264: ...4 4 4 67 4 67 8 1 2 4 5 6 3 7 14 12 10 13 9 F 4 37 ...
Page 368: ...5 5 Adjustment Main Controller ...
Page 371: ...6 6 Troubleshooting Initial Check Test Print Troubleshooting items Upgrading procedure ...
Page 389: ...7 7 Error Code Overview Error Code Jam Code Alarm Code ...
Page 466: ...8 8 Service Mode Overview BOARD COPIER FEEDER SORTER ...
Page 902: ...9 9 9 2 9 2 ...
Page 1084: ...Service Tools General Circuit Diagram General Timing Chart User Mode Backup Data Appendix ...