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imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide

imageRUNNER ADVANCE C350iF/C250iF/C350P Series

Service Guide

July 2015

Revision 2

Page 35

H. Service Materials

The materials required for the imageRUNNER ADVANCE C350iF/C250iF

Series Online Training program are listed in the table below.

Table 8

Service Materials

Model/Accessory

Item

Location

imageRUNNER ADVANCE

C350iF/C250iF/C350P Series

Service Manual

Downloadable from the

e-Support Center

Web site

Parts Catalog

Summary of Contents for imageRUNNER ADVANCE C350iF

Page 1: ...S Se er rv vi ic ce e G Gu ui id de e...

Page 2: ...ICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE C350iF C250iF C350P SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FO...

Page 3: ...tions of the U S Department of Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify...

Page 4: ...ng Kit D1 14 2 Direct Print Kit for PDF XPS H1 14 3 PCL International Font Set B1 14 4 Secure Watermark B1 14 B Universal Send Options imageRUNNER ADVANCE C350if C250iF only 15 1 Universal Send Trace...

Page 5: ...DVANCE Quick Printing Tool 27 3 imageWARE Document Server 27 4 imageWARE Scan Manager DS imageRUNNER ADVANCE C350iF C250iF only 28 5 eCopy PDF Pro Office 28 B Scan Management Software imageRUNNER ADVA...

Page 6: ...gement 48 1 DCM Device Configuration Manager 48 2 Device Migration Navigator 48 G LMS License Management System 49 H Content Delivery System Web Site 50 I Recommended System Engineer Requirements 51 J...

Page 7: ...roduct Technical Support Offerings 73 A Dealer Support Requirements 73 B Canon USA Support Offerings 74 1 Canon USA Technical Support Center 74 2 NAVI 76 3 Internet Support 80 XII Appendix 84 A Specif...

Page 8: ...ality enables imageRUNNER ADVANCE C350iF C250iF C350P machines with a network connection to connect to other imageRUNNER ADVANCE host models with an Advanced Box This enables the imageRUNNER ADVANCE C...

Page 9: ...Enhanced user authentication capabilities OOXML Scan to PowerPoint support with enhanced authentication for Send imageRUNNER ADVANCE C350iF C250iFonly Quick startup for better productivity Energy Save...

Page 10: ...ette 100 sheet stack bypass Optional Up to 3 paper cassettes x 550 sheets each Maximum Up to 2 300 sheets Multiple Copies 1 to 999 sheets N A Printer Memory 2 GB Hard Disk Drive1 Approximately 160 GB...

Page 11: ...Client Only Memory Media Support Standard USB Print UFR II Standard PCL5c 6 Standard Direct Print Standard PDF JPEG TIFF Optional XPS with the Direct Print Kit for PDF XPS H1 Adobe PS PostScript Stand...

Page 12: ...only and are subject to change without notice Table 2 imageRUNNER ADVANCE C350iF C250iF C350P Series Box Contents Contents imageRUNNER ADVANCE C350iF C250iF C350P Main Unit Quick Operation Guide Start...

Page 13: ...002AA 7 Part numbers are subject to change without notice 8 Ships standard with Duplexing Automatic Document Feeder Fax UFR II PCL and Genuine Adobe PS3 printing Color Universal Send with OCR and OOXM...

Page 14: ...e Stapler B1 20 1727V838 Cassette Heater Unit 39 8462B004AA 7 Part numbers are subject to change without notice 10 Adds one additional 550 sheet cassette and a wheeled stand The total paper capacity b...

Page 15: ...26 27 8467B002AA Silex Wireless Bridge SX 4600WAN 8034B003AA Copy Control Interface Kit A1 3726B001AA 7 Part numbers are subject to change without notice 21 The eLAN Electronic License Access Number i...

Page 16: ...ftware Maintenance 4140B399AA imageRUNNER ADVANCE Desktop V3 1 2 10L NFR 33 4140B400AA imageRUNNER ADVANCE Desktop 1L with 1 Year Software Maintenance Extension 34 7494A752AA imageRUNNER ADVANCE Deskt...

Page 17: ...re Maintenance Extension 34 7494A766AA imageWARE Scan Manager DS V1 1E 1L with 3 Years Software Maintenance 30 36 7494A698AB imageWARE Scan Manager DS V1 0 1 1 EFS 1L with 1 Year Software Maintenance...

Page 18: ...1 Drum Black 8520B003AA GPR 51 Drum Cyan 8521B003AA GPR 51 Drum Magenta 8522B003AA GPR 51 Drum Yellow 8523B003AA GPR 51 Toner Black 8516B003AA GPR 51 Toner Cyan 8517B003AA GPR 51 Toner Magenta 8518B00...

Page 19: ...orts paper sizes up to 8 1 2 x 14 Paper weight 16 lb bond to 60 lb cover 60 to 163 g m 2 B Cassette Feeding Unit AH1 Adds three additional 550 sheet cassettes 20 lb bond 80 g m 2 and a wheeled stand S...

Page 20: ...bond 80 g m 2 or fewer Can offset the stacked output E Copy Card Reader F1 Supports up to 1 000 departments or users Performs Department ID Management automatically Users must insert a control card to...

Page 21: ...for PDF XPS H1 Enables the user to print PDF and XPS files directly from the Remote UI Users can also print PDF files from memory media and the Advanced Box of another imageRUNNER ADVANCE machine on...

Page 22: ...PDF XPS file to verify which device scanned the file Requires license activation via the LMS 3 Universal Send Digital User Signature Kit C1 Enables the user to add a digital user signature obtained f...

Page 23: ...stored on the hard disk drive of the machine be backed up prior to installing the HDD Data Encryption Kit 3 iR ADV Security Kit J1 for IEEE 2600 1 Common Criteria Certification Set Available after Lau...

Page 24: ...it can be used as an Advanced Box Client and connect to the Advanced Box of another imageRUNNER ADVANCE device host device Client devices can connect to the Advanced Boxes of up to 20 registered host...

Page 25: ...machine if it is on the network to store files or print a file that is stored in the other machine on this machine C Memory Media Scan to USB memory media support is standard on the imageRUNNER ADVAN...

Page 26: ...Security and Network Security A Device Authentication There are two ways to authenticate users at the device via Department ID Management and SSO H Single Sign On Hybrid 1 Department ID Management Reg...

Page 27: ...th at the same time The AMS Access Management System works with the SSO H login service and is standard on the imageRUNNER ADVANCE C350iF C250iF C350P Series machines AMS requires that a System Admini...

Page 28: ...DD Data Erase Kit imageRUNNER ADVANCE Trusted Platform Module Optional Security Kit HDD Data Encryption Kit Optional HDD Data Erase Scheduler CAUTION Canon USA is not liable for any damages resulting...

Page 29: ...se Kit automatically overwrites image data that is written to the hard drive following each job performed at the machine Image data is overwritten up to three times with random data depending on the p...

Page 30: ...coverable data loss for which Canon USA is not liable See DISCLAIMER on p ii for further details IMPORTANT If the TPM setting is activated and the TPM chip fails the confidential information stored on...

Page 31: ...s Common Criteria Certified EAL level 3 and applies 256 bit AES Advanced Encryption Standard encryption to all data prior to being written on the HDD This adds an additional layer of security to files...

Page 32: ...is printed along with the document data thereby deterring improper distribution of sensitive documents 2 Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Adminis...

Page 33: ...and Authentication The imageRUNNER ADVANCE C350iF C250iF C350P Series machines support IEEE 802 1x and IEEE 2600 1 optional which provide port based authentication and security to Wireless Local Area...

Page 34: ...DVANCE Quick Printing Tool is a new standard feature within imageRUNNER ADVANCE Desktop The Quick Printing Tool enables the end user to print fax convert documents to PDF files or open PDF documents i...

Page 35: ...ser to simplify imageRUNNER ADVANCE workflow processes by customizing multiple step workflow functions into one button operations The one button operations are available from the Quick Menu of the UI...

Page 36: ...hard copy documents into Google Docs or Microsoft SharePoint Online as well as print documents stored in these programs To scan store or print documents users need to log on to the cloud service from...

Page 37: ...organization of any size a way to track printing and copying costs secure sensitive documents and enable users to print from any available printer on the network uniFLOW also supports multiple methods...

Page 38: ...ting and follow me printing option that utilizes the end user s client PC to store secure print jobs until the end user can authenticate and release the secure print jobs at an imageRUNNER ADVANCE dev...

Page 39: ...Cloud The Canon MDS Managed Document Services Cloud is a PAAS Platform as a Service solution It consists of an MDS Collection and Configuration Agent which is installed at the customer s site to disco...

Page 40: ...NNER ADVANCE C350iF C250iF Online Training course 18IRTC350IF00O to be certified on the imageRUNNER ADVANCE C350P series The imageRUNNER ADVANCE C350iF C250iF Series Online Training e Learning course...

Page 41: ...e training program and pass the final assessment exam are entitled to live phone based support through our TSC Technical Support Center However self service support software downloads knowledgebase ar...

Page 42: ...on 2 Page 35 H Service Materials The materials required for the imageRUNNER ADVANCE C350iF C250iF Series Online Training program are listed in the table below Table 8 Service Materials Model Accessory...

Page 43: ...that may be used when servicing or configuring the machine Use only dedicated and properly grounded outlets for the main unit It is also strongly suggested to use dedicated and properly grounded outl...

Page 44: ...nit and Optional Accessories Part or Accessory Power Supply Power Supply Cord Plug Specifications Length of Power Cord Main Unit 1 120V 15 A outlet NEMA 5 15 8 5 2 6 m Cassette Feeding Unit AG1 From t...

Page 45: ...accessories attached Always ensure that there is enough space for service and operation of the device IMPORTANT Make sure to keep the back and sides of the machine approximately 4 100 mm away from a...

Page 46: ...F C250iF C350P Series Service Guide July 2015 Revision 2 Page 39 Table 11 imageRUNNER ADVANCE C350iF C250iF Installation Space Requirements Continued The Staple Finisher S1 Is Attached Table 12 imageR...

Page 47: ...iF C350P Series Service Guide imageRUNNER ADVANCE C350iF C250iF C350P Series Service Guide July 2015 Revision 2 Page 40 Table 12 imageRUNNER ADVANCE C350P Installation Space Requirements Continued The...

Page 48: ...ADVANCE C350iF C250iF Series Main Unit 10 minutes Cassette Feeding Unit AG1 6 minutes Cassette Feeding Unit AH1 7 minutes FL Cassette AT1 2 minutes Cassette Heater Unit 39 Main Unit Only 4 minutes Wi...

Page 49: ...Unit Only 4 minutes With Cassette Feeding Unit 6 minutes Staple Finisher S1 7 minutes Copy Card Reader F1 and Copy Card Reader Attachment Kit B4 With Cassette Feeding Unit 21 minutes Without Cassette...

Page 50: ...ations to the UGW database The notification settings can be adjusted by your dealership within the UGW The ability to schedule a firmware download via the CDS Content Delivery System 2 Content Deliver...

Page 51: ...nd Update at device Up to 7 days in advance Automatic One time as scheduled Full automatic and unattended firmware updates after configuring fewer than 5 minutes Manual One time on demand Requires a t...

Page 52: ...ity to communicate to the CDS Distribution Server When using the Remote Update method the service technician must enable eRDS and the CDS UGW switch on all imageRUNNER ADVANCE devices In addition the...

Page 53: ...to common parts and frequently used components has been improved to enable technicians to perform tasks more efficiently In addition technology improvements and the FRU Field Replaceable Unit Program...

Page 54: ...ily maintenance at the customer site and end users Canon USA suggests the following tasks as possible options designed to enable dealerships to reduce service costs and maintain uptime for the custome...

Page 55: ...ice Information Delivery Settings function or via the Service Mode to USB memory media To import these settings to a new or replacement device use the Remote UI or import them via the Service Mode fro...

Page 56: ...dealer must enter the license access number and the imageRUNNER ADVANCE device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms...

Page 57: ...from the imageRUNNER ADVANCE device s touch panel display enter the LAN License Access Number of the MEAP application when prompted and then follow the instructions on the touch panel display to insta...

Page 58: ...3 Computer software including drivers 4 Operating systems Windows 2000 Professional Server Advanced Server Windows XP Professional Home Edition 32 bit Windows XP Professional x64 64 bit Windows Server...

Page 59: ...and accessories MEAP Contents Language HDD Format Clear the service mode password Initialize the HDD Encryption Board Temporary backup and restore the Flash PCB Printed Circuit Board and SRAM settings...

Page 60: ...UNNER ADVANCE C350iF C250iF C350P Series machines use an HDD Hard Disk Drive for storing firmware and image data The HDD is easily affected by shock vibration and static charge Therefore its handling...

Page 61: ...ith the laser power checker Tester Extension Pin A FY9 3038 000 Used as a probe extension when making electrical checks Tester Extension Pin L shaped A FY9 3039 000 Used as a probe extension when maki...

Page 62: ...0 Based on an Average Monthly Copy Volume of 2 500 and 30 Color Ratio GPR 51 Cyan Drum Unit46 8521B003AA 1 Approximately 31 500 GPR 51 Magenta Drum Unit46 8522B003AA 1 GPR 51 Yellow Drum Unit46 8523B0...

Page 63: ...F C350P Series Service Guide July 2015 Revision 2 Page 56 Notes Make sure to store toner bottles horizontally with the proper side facing up Before you use toner hold each toner bottle vertically with...

Page 64: ...nce purposes only and are subject to change without notice Table 19 Main Unit Consumable Parts List Description Part Number 7 Quantity Estimated Life 45 Remarks Waste Toner Container FM0 0015 000 1 30...

Page 65: ...ery Unit FM0 0021 000 1 300 000 pages ITB Pressure Release Sensor FM0 0039 000 1 300 000 pages Fixing Drive Unit FM0 0034 000 1 300 000 pages 7 Part numbers are subject to change without notice 45 Val...

Page 66: ...emarks As Needed Transfer Guide Clean with a dry lint free cloth Developing Roller Fixing Inlet Guide Multi Purpose Tray Pickup Roller Multi Purpose Tray Separation Pad Pre Registration Guide Static E...

Page 67: ...50iF C250iF C350P Series Service Manual Specifically refer to the Service Mode section of the Service Manual that covers the setting under COPIER OPTION USER Table 23 Soft Counter Configuration Counte...

Page 68: ...y on the Counter Check Screen 0 Not Displayed 1 Toner Bottle Counter is displayed Displayed in the Service Mode only Remarks Backed up 3 times Not backed up T MEAP Counter The MEAP application counter...

Page 69: ...imageRUNNER ADVANCE C250iF Up to 70 000 copies prints B Limited Warranty Support 1 End User Limited Warranty Conditions Ninety 90 days after delivery to the original purchaser or 30 000 prints copies...

Page 70: ...ceive reimbursement for in warranty part failures The flat rate credit is a percentage of your eligible machine purchases drums and accessories Flat rate credits are posted monthly in the CNA Canon Ne...

Page 71: ...ER ADVANCE C350iF C250iF C350P Series Service Guide July 2015 Revision 2 Page 64 Additional information on the Flat Rate Program is located on the Canon USA s e Support Web site at http www support cu...

Page 72: ...support cusa canon com to view the Canon USA Repairable Parts List Go to the Warranty tab Part Repair Facilities Repairable Parts List See Figure 4 e Support Authorized Parts Repair Facilities for mo...

Page 73: ...on the Repairable Parts List All original defective parts with a dealer cost valued over 300 00 that are not specified on the Repairable Parts List must be submitted to Canon Virginia Inc with a comp...

Page 74: ...nic limited warranty claim form that is completed online printed out and accompanied by the original defective part or defective drum that is being returned to the Warranty Control Section for warrant...

Page 75: ...im form The service history log can be handwritten or computer generated and must include the following information Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machi...

Page 76: ...he Online Warranty Credit Inquiry enables your dealership to check download and print the details of your e Tag and Flat Rate Program credits on the CNA Canon Network Access Web site a e Tag Inquiry T...

Page 77: ...re 9 CNA e Tag Warranty Claims Search To check the status of the e Tag warranty claims already submitted Go to the e Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 6 e...

Page 78: ...iF C250iF C350P Series Service Guide July 2015 Revision 2 Page 71 b Flat Rate Inquiry To view your Flat Rate warranty reimbursements online log on to the ISG Central Web site at http www isgcentral cu...

Page 79: ...e Guide July 2015 Revision 2 Page 72 On the CNA Web site select Warranty Credit Inquiry and then select Flat Rate Warranty Reimbursement to perform a Flat Rate Warranty claims search as shown in the f...

Page 80: ...accessible This dramatically improves the TSC s ability to help troubleshoot the problem and eliminate the guesswork when answering a specific question This also helps to supply you with answers that...

Page 81: ...ystem a case number is assigned to the call Every effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and require escalation must follow the pro...

Page 82: ...6 Canon USA Support Escalation Flow Chart Canon imageRUNNER ADVANCE C350iF C250iF C350P Series End User End User Contacts Servicing Dealer Canon USA Technical Support Center 1 800 528 2830 Canon USA E...

Page 83: ...e Guide July 2015 Revision 2 Page 76 2 NAVI NAVI is a computer based application that is designed to function as both an information resource and diagnostic tool for Canon dealership technicians equip...

Page 84: ...current machine problem when connected directly to the machine or offline connection to the machine has not been established Provides access to model servicing information such as work procedures and...

Page 85: ...hose technicians who have computer skills and use the SST The NAVI e Learning course is interactive and contains guided simulations that show the technician how to use NAVI to service maintain and tro...

Page 86: ...s to add previously introduced models to a computer with NAVI installed iii Install NAVI and Use the Program Use the following procedure to install and use NAVI Install the core NAVI program and any p...

Page 87: ...n USA s e Support is designed to provide Systems Engineers and Technicians access to technical support information via the Worldwide Web The following functions and information can be accessed Proacti...

Page 88: ...ccess e Support you must first register for an e Support ID Number To register for an e Support ID number go to the Canon USA s e Support Center Web site at http www support cusa canon com Click on th...

Page 89: ...ISG Central Web Site Complete Service Guide versions are available on the Canon USA s ISG Central Web site http isgcentral cusa canon com Access is limited to an Authorized Dealer s Management staff P...

Page 90: ...vision 2 Page 83 When an end user logs on to the ISG Central Web site he she must select the Engineering Services Solutions button to access the Service Guides area of the Web site as shown below Figu...

Page 91: ...a room temp of 68 F 20 C 2 From Power ON 3 Approximately 34 seconds From Sleep Mode Approximately 10 seconds From the Quick Startup Settings for Main Power Mode 4 Approximately 7 seconds Resolution f...

Page 92: ...Labels Transparency and Envelopes Paper Capacity Paper Drawer 1 Approximately 550 sheets 20 lb bond 80 g m 2 or Approximately 640 sheets 17 lb bond 64 g m 2 Multi Purpose Tray Approximately 100 sheets...

Page 93: ...0 to 105 g m 2 2 sided scanning 17 to 28 lb bond 64 to 105 g m 2 Original Tray Capacity Up to 50 sheets LTR 20 lb bond 80 g m 2 Up to 30 sheets LGL Original Scanning Speed LTR Sheets Minute Copying 1...

Page 94: ...m x 355 6 mm and Envelopes Weight 16 lb bond to 80 lb cover 60 to 220 g m 2 Type Thin 16 lb bond 60 to 63 g m 2 Plain 1 17 to 20 lb bond 64 to 75 g m 2 Plain 2 21 to 24 lb bond 76 to 90 g m 2 Recycled...

Page 95: ...etwork Scan Line Density Scan Transmission Normal 8 pels 54 mm x 3 85 line mm Fine 8 pels mm x 7 7 line mm Super Fine 8 pels mm x 15 4 line mm Ultra Fine 16 pels mm x 15 4 line mm Transmission Speed S...

Page 96: ...onment Windows 2003 Server R2 SP2 Windows Vista SP2 Windows Server 2008 SP2 Windows Server 2008 R2 SP2 Windows Server 2012 Windows Server 2012 SP2 Windows 7 Windows 8 Windows 8 1 Mac OS X 10 6 x 10 7...

Page 97: ...dpi For Sending I Fax B W 200 x 100 dpi 200 x 200 dpi 200 x 400 dpi 56 300 x 300 dpi 56 400 x 400 dpi 56 600 x 600 dpi 56 Format E Mail TIFF JPEG PDF XPS OOXML PowerPoint I Fax B W TIFF MH MR 56 MMR...

Page 98: ...Japanese Korean Simplified Chinese Traditional Chinese PS 136 Scalable Adobe fonts Printable Area PCL5c PCL6 Reduced to 1 8 4 2 mm from the top bottom left and right edges of the paper PostScript 3 R...

Page 99: ...NER ADVANCE C350iF C250iF C350P Series Service Guide imageRUNNER ADVANCE C350iF C250iF C350P Series Service Guide July 2015 Revision 2 Page 92 B Main Unit Limited Warranty 1 imageRUNNER ADVANCE C350iF...

Page 100: ...imageRUNNER ADVANCE C350iF C250iF C350P Series Service Guide imageRUNNER ADVANCE C350iF C250iF C350P Series Service Guide July 2015 Revision 2 Page 93 2 imageRUNNER ADVANCE C350P...

Page 101: ...NER ADVANCE C350P 42 Table 15 CDS Firmware Delivery Methods 44 Table 16 Special Tools List 54 Table 17 Solvents and Oils 54 Table 18 Main Unit Consumables List 55 Table 19 Main Unit Consumable Parts L...

Page 102: ...m Console 68 Figure 7 ISG Central 69 Figure 8 CNA Warranty Credit Inquiry 70 Figure 9 CNA e Tag Warranty Claims Search 70 Figure 10 ISG Central 71 Figure 11 CNA Warranty Credit Inquiry 72 Figure 12 CN...

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