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Canon imageRUNNER ADVANCE 6500 series, Troubleshooting Manual

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Canon imageRUNNER ADVANCE 6500 series Troubleshooting Manual Download Page 4

1002 Jam code due to broken spring of the escape inlet flapper......................................................50
1008 Jam Code due to nip failure of post card feeding rollers (Finisher) .........................................53

Error Code.......................................................................................................... 58

E808-0007 Caused by the fixing drawer cable breakage..................................................................58
E583-800x due to malfunction of the front/rear tray auxiliary guide or coming off of the bearing

of lower stack delivery roller (Staple Finisher-V1 / Booklet Finisher-V1)....................................... 60

E202-0001 and abnormal noise from the reader assembly during the operation due to the

detached flat cable unit..................................................................................................................68

E840-0001 due to the defect securing screws for the fixing shutter motor....................................... 71
E583-8001/E583-8002 due to malfunction of the front/rear tray auxiliary guides(Staple/

Booklet Finisher_V1)..................................................................................................................... 73

E004-0205/E197-0008/E263-0000/E808-000x/E840-0001 caused by damaged coating of the

fixing drawer cable.........................................................................................................................76

E197-0002 due to the worn coating of paper pick-up assembly cable..............................................78
Measure against E674-0100............................................................................................................. 79
E568-8002/Shaved gear tooth due to overloading with friction from sliding while the

estrangement rack is moving (Staple-Q1/W1/Booklet-Q1/W1/Saddle-AM2/AN2/Finisher-
AM1/AN1)...................................................................................................................................... 80

E840-0001 due to rotation failure of a drive shaft in the upper fixing ass'y.......................................84
E017-0002/0003 due to interference of a harness and a sensor flag............................................... 85
Notice of proactive measure against E068-0001.............................................................................. 87

Specifications-Related.......................................................................................88

Regarding the replacing operation of photo-interrupter (shift tray - D1/E1/F1)................................. 88
The breakage of copy tray hooks due to an overloading of output paper (Copy Tray-Q1/R1/R2 )... 90

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Summary of Contents for imageRUNNER ADVANCE 6500 series

Page 1: ...Troubleshooting Guide imageRUNNER ADVANCE 8500 6500 Series April 2018 OIP Field Quality Assurance Div ...

Page 2: ... for image RUNNER ADVANCE 8500 6500 Series Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc Additional case s Stained image at regular intervals of 63mm due to scratches on the developing upper lower cylinder Trouble Shooting Guide will be issued in the future when we have a new issue FAQ ...

Page 3: ...Staple Finisher X1 Booklet Finisher X1 Staple Finisher N1 Booklet Finisher N1 24 Response of static touch panel is slow due to electrical noise 29 Remove all the output paper is displayed when delivering to the escape tray Staple Finisher V1 Booklet Finisher V2 30 Boss breakage in the shutter of patch sensor assembly occurring when opening closing the shutter 32 Not all the icons are displayed on ...

Page 4: ... tray auxiliary guides Staple Booklet Finisher_V1 73 E004 0205 E197 0008 E263 0000 E808 000x E840 0001 caused by damaged coating of the fixing drawer cable 76 E197 0002 due to the worn coating of paper pick up assembly cable 78 Measure against E674 0100 79 E568 8002 Shaved gear tooth due to overloading with friction from sliding while the estrangement rack is moving Staple Q1 W1 Booklet Q1 W1 Sadd...

Page 5: ... in Service Manual Parts Replacement and Cleaning Image Formation System Cleaning the Process Unit 2 Remove the developing unit by following the steps in Service Manual Parts Replacement and Cleaning Image Formation System Removing the Developing Assembly 3 Check to see if any fluffy foreign matter is attached to the developing sleeve a in the developing assembly and remove if found If no fluffy f...

Page 6: ...y and process unit by following the steps in Service Manual Parts Replacement and Cleaning Image Formation System 7 Output the image having shown the symptom and check that the symptom does not occur If the symptom does not improve check other causes 2 ...

Page 7: ...umidity resulting in the above mentioned symptom Service work Prepare the new type developing assembly FM4 5429 010 with the surface finishing process of its lower sleeve changed and replace it by referring to service manual Service parts No Part Number Description Q ty Fig No 1 Old FM4 5429 000 DEVELOPING ASS Y 1 0 640 New FM4 5429 010 DEVELOPING ASS Y 0 1 Countermeasure cut in serial numbers in ...

Page 8: ...e 20T gear 2 Repetitive stress may lead to breakage of the stirring rod and toner will no more be stirred or supplied resulting in the above mentioned phenomenon Figures below shows the configuration around the 20T gear and the second stirring rod normal stirring rod 3 and the broken stirring rod 4 Service work When the above symptom occurs follow the steps below and perform the works 1 Service Mo...

Page 9: ...3 If necessary prepare and replace with a new type of either a stirring rod FL3 2163 010 or a developing assembly FM3 7384 020 5 ...

Page 10: ...ce To remove the lid displace the boss a from a hole and then slide the lid towards direction b B 3 Use a vacuum cleaner to remove all toner left in the developing assembly B 4 Remove 3pcs of screws then remove roller bias plate 1 from the boss a and remove a metal sheet 2 from the side of the developing assembly Caution When you install a metal sheet be sure the roller bias plate fits into the bo...

Page 11: ...g a metal sheet be sure the protrusions a come to outer side to fit it B 6 Pull out 20Tgear 1 B 7 Toner or flake of broken part of stirring rod may exist inside the 20Tgear Set the center hole downward and hit the gear on a desk several times to cleanup inside the 20Tgear 7 ...

Page 12: ...rod 1 Note that even the stirring rod 1 detached is the normal status old type of stirring rod shall be replaced with a new type Detach a compression spring 2 from the stirring rod which was taken out and install it to a new type of stirring rod FL3 2163 010 B 9 Let the first stirring rod 1 and the third stirring rod 2 in the developing assembly face each other 8 ...

Page 13: ...he step B 5 Service parts No Part Number Description Q ty Fig No 1 Old FM3 7384 010 DEVELOPING ASS Y 1 0 640B New FM3 7384 020 DEVELOPING ASS Y 0 1 2 Old FL3 2163 000 ROD STIRRING 1 0 640B New FL3 2163 010 ROD STIRRING 0 1 Countermeasure cut in serial numbers in factory Model Serial number iR ADV 6575 230V AS SMU00864 iR ADV 6565 230V AS SMK01046 iR ADV 6555 230V AS SMB01890 iR ADV 6575 230V EUR S...

Page 14: ...ADV 6555 220V CN SMG00697 iR ADV 6575i 120V TW SMW00513 iR ADV 6565i 120V TW SMM00510 iR ADV 6555i 120V TW SMC00692 iR ADV 6575i 230V IND SMY00560 iR ADV 6565i 230V IND SMP00521 iR ADV 6555i 230V IND SME00872 iR ADV 6075 6275 Series No implemented due to production discontinuance 10 ...

Page 15: ... 7531 010 is peeled off due to insufficient pressure the dustproof glass detaches and drops inside the machine and it obstructs the optical path resulting in the above mentioned symptom Service work 1 Remove the laser scanner unit by following Service Manual 2 Check the dustproof glass inside the laser scanner unit If the dustproof glass is detached replace it with the new laser scanner unit If it...

Page 16: ...age when printing Cause Scratches a on the developing upper lower cylinder result in the aforementioned symptom Service work Prepare and replace with a new developing assembly FM4 5429 010 Attention Be sure not to scratch on the developing upper lower cylinder when opening the packing of the developing assembly Service parts FM4 5429 010 Developing assembly 12 ...

Page 17: ... paper fed from the feeding unit is stacked on the saddle processing tray the paper is deflected inside the processing tray resulting in the above mentioned symptom Remedy If the above mentioned symptom occurs prepare the new type roller guide 1 FL1 5052 000 the new E ring XD2 1100 325 and the saddle stopper assembly 2 FM1 R635 000 which was newly set up as a service part to replace by following t...

Page 18: ...he 2 support plates 2 1 4 Remove the roller guide unit 1 in the arrow direction 1 5 Remove the 1 E ring 1 and remove the 1 shaft 2 Attention The E ring should be replaced with a new one instead of reusing it 1 6 Remove the compression spring 2 attached to the roller guide 1 14 ...

Page 19: ... markings Marking at the top and bottom The bottom marking is located in the center A shows the rear saddle alignment plate in the correct position located at the markings at the top and bottom The bottom marking is located in the center B shows the skewed rear saddle alignment plate 1 8 2 If the rear saddle alignment plate is skewed proceed to next step If it is in the correct position proceed to...

Page 20: ...in a skewed position Note When attaching the part match the bottom marking to the marking in the center 1 1 8 5 Attach the delivery guide unit 1 with the 2 stepped screws 2 1 9 Attach the parts by reversing the procedure from the step 1 6 2 Step to replace the saddle stopper assembly 2 1 Referring to Removing the Saddle Unit of Service Manual remove the saddle unit 2 2 Remove the 2 screws 1 and re...

Page 21: ... 5 Remove the 4 connectors 1 3 wire saddles 2 3 wire clamps 3 and 1 edge saddle 4 2 6 Remove the 5 screws 1 remove the saddle stopper assembly 2 in the arrow direction and replace the saddle stopper assembly with the saddle stopper assembly FM1 R635 000 which was newly set up as a service part Attention When pulling out the assembly don t catch the harness 17 ...

Page 22: ...it 2 9 Attach the parts by reversing the procedure from the step 2 5 Service parts No Part Number Description Q ty Fig No 1 Old FE3 7245 000 GUIDE ROLLER 1 0 L50 New FL1 5052 000 GUIDE ROLLER 0 1 2 Old New FM1 R635 000 Saddle Stopper Assembly 0 1 3 Old XD2 1100 325 RING E 1 1 New Countermeasure cut in serial numbers in factory Model Serial number Booklet Finisher V1 No implemented due to productio...

Page 23: ...g the manual stapler staple position may be shifted and sheets may not be stapled due to a spring coming off Fig A shows correct stapling Fig B shows incorrect staple positions and missing staples Cause The torsion spring 2 or the tension spring 3 of the sensor holder 1 in the inner cover assembly comes off It results in misdetection by sensor flags causing the above symptom 19 ...

Page 24: ...ps below The procedure starts from where the finisher is removed from the main body 1 Open the front cover 1 and remove the link 2 2 Remove the front cover 1 3 Remove the face cover 1 1 screw 2 Note The face cover 1 is connected only to the staple finisher 20 ...

Page 25: ...4 Remove the face plate 1 1 claw 2 1 connector 3 5 Avoid the guide and remove the front inner cover 1 6 screws 2 21 ...

Page 26: ...ote Be careful not to drop the link 1 as it comes off easily Note Escape the punch unit when it is installed 6 Remove the sensor holder 1 located in back of the front inner cover 2 screws 2 Connector 3 22 ...

Page 27: ...r the torsion spring 1 and tension spring 2 in the sensor holder come off If the springs are not in normal place place them back in the correct positions 8 Attach all the parts in the reverse order from the step 6 23 ...

Page 28: ...s Cause Due to the high position a of the leaf spring 2 of the staple collect unit 1 the waste staple case 3 is loosely fixed the waste staple case is displaced and the needle chip full sensor 4 detects falsely which causes the above mentioned symptom Service work If the above mentioned symptom occurs add the shim XD1 1104 635 by following the procedures below Adding the shim and lowering the posi...

Page 29: ...1 Open the front door 2 Remove the 5 screws and remove the left inner cover 3 Remove the clip shaft and spring to remove the stapler stopper 4 Remove the waste staple case 25 ...

Page 30: ...ctor and two screws to remove the staple collect unit 6 Remove the tension spring 1 3 clips 2 to pull out the shaft 3 and then remove the waste staple case bracket 4 Note When removing the shaft do not lose the bushing 1 26 ...

Page 31: ...1104 635 3 between the leaf spring 1 and the waste staple case bracket 2 and tighten it with a screw 9 Attach the parts by reversing the procedures from step 7 10 Check that the waste staple case is not displaced with the weak power and that the message is not displayed 27 ...

Page 32: ...234 Staple Finisher X1 UL SXA01047 Booklet Finisher X1 UL SYB00747 Staple Finisher N1 EU O PMK03631 Booklet Finisher N1 EU O PMS01429 Staple Finisher X1 EU O SYA00699 Booklet Finisher X1 EU O SYC00660 Staple Finisher N1 CN PML00030 Booklet Finisher N1 CN PMT00020 Staple Finisher X1 CN SYE00501 Booklet Finisher X1 CN SYD00501 28 ...

Page 33: ...ve symptom Reference Possible factors for electrical noise include 1 Uninterruptible power supply UPS being connected to the main power 2 Machine tool inverter vacuum cleaner and smartphone charger being plugged into a nearby power outlet Service work Follow the service manual and install the grounding wire included in the product By installing the grounding wire noise is grounded and it prevents ...

Page 34: ...ay message may be displayed Cause To install or move the finisher if the worker holds the position shown in the below photo the full detection sensor flag 1 is pressed towards the back side with fingers then it becomes unable to come back to the normal position and ends in the above mentioned symptom The figure A shows a condition where the sensor flag is at a normal position and the figure B the ...

Page 35: ...y off 2 Push the delivery roller 2 of the upper escape tray towards the rear side 3 Check if the sensor flag 1 comes back to a normal position by its own weight as shown in the figure A Attention When to move a finisher hold it at its cover area on the rear side as shown in the figure A Be sure not to move the finisher as the below figure B 31 ...

Page 36: ...nsively for a long time resulting in the above symptom Service work When the above symptom occurs refer to Service Manual and replace with the new type patch sensor assembly FM3 7298 010 and the shutter FC8 9669 010 Service parts FC8 9669 SHUTTER FM3 7298 PATCH SENSOR ASS Y Countermeasure cut in serial numbers in factory iR ADV 8105 8205 Series No implemented due to production discontinuance Model...

Page 37: ...iR ADV 8585i 120V USA G SWP00501 iR ADV 8505 220V CN SWE00105 33 ...

Page 38: ...A shows the UI screen at the time of the symptom occurs and B the normal UI screen Cause If any of the following connectors is disconnected communication re try is repeated between the main controller PCB and the DC controller PCB In such cases the UI screen reacts slow and the aforementioned symptom occurs The connectors J401 1 and J442 2 of the DC controller PCB A The connector J5202 3 of the ma...

Page 39: ...troller PCB Removing Main Controller PCB 2 and Removing the Power Supply Assembly in the service manual to get access to respective PCBs 1 1 See if the connectors J401 and J442 of the DC controller PCB are not disconnected 1 2 See if the connector J5202 of the main controller PCB 2 is not disconnected 1 3 See if the connector J518 of the relay PCB is not disconnected 2 Start the main body and conf...

Page 40: ...d photo B shows the handle with the shaft mounting section broken Remedy Prepare the ADF handle set FM1 V005 000 1 that was set up exclusively as a service part and replace the handle and the shaft by following the procedure below The handle x1 shaft x1 and screws x2 are included in the ADF handle set FM1 V005 000 1 1 Refer to Service Manual 4 Parts Replacement and Cleaning Original Exposure and F...

Page 41: ...3 Remove the screws x2 and remove the magnet 1 from the shaft 4 Pull out the shaft from the left side of the base frame 37 ...

Page 42: ...the screws x4 At this time attach the spring which was removed in the step 2 between the handle and the base frame Reference 4 screws are used in total the screws x2 removed in the step 2 and the screws x2 included in the ADF handle set 8 Refer to Service Manual 4 Parts Replacement and Cleaning Original Exposure and Feed System External Auxiliary System DADF Removing the Hinge Unit Left Right Adju...

Page 43: ...n paper feed direction due to the soiling on the scanning area is erased with image processing after the control of Skip Blank Originals As a result a data that includes blank sheets as same as the originals is sent and stored This is how the above mentioned symptom occurs Service work 1 Select A or B according to the type of the originals A When the symptom occurs with the first page upper side o...

Page 44: ...ognition Level of Skip Blank Originals change the recognition level in direction and press OK The change of this setting increases the recognition precision of Skip Blank Originals Caution If the setting of Adjust Recognition Level is too high an original which has only a few characters in low density on it could be recognized as a blank original and then Skip Blank Originals is executed 3 Scan th...

Page 45: ...roperly and results in the above mentioned symptom Service work When the aforementioned symptom has occurred prepare a new photo sensor assembly FM4 0897 010 and replace with it following the procedure below 1 Referring to Service Manual remove the fixing feed lever the fixing feed right front cover and the fixing feed left cover 2 Pull out the connector 1 connected to the photo sensor assembly Th...

Page 46: ...ionary jam 0A0F Deck pull out sensor power on jam Cause The deck pull out sensor 1 of the pickup unit may incorrectly detect the reflected light of the adjacent deck pull out roller feeder guide as paper resulting in the above mentioned symptom Service work When the aforementioned symptom has occurred prepare and replace with the lower feed guide 2 FL0 2918 000 to which the black sheet 1 is affixe...

Page 47: ...h the lower feed guide FL0 2918 000 6 Attach the pars by reversing the steps from 4 Service parts No Part Number Description Q ty Fig No 1 Old F40 New FL0 2918 000 FEED LOWER 0 1 Countermeasure cut in serial numbers in factory Model Serial number POD DECK LITE_C1 US SZK01717 POD DECK LITE_C1 EU O SZL01804 POD DECK LITE_C1 CN SZM00508 PAPER DECK UNIT_E1 A4 SZB02606 PAPER DECK UNIT_E1 LTR SZC04039 P...

Page 48: ...s displaced towards the front side of the product a In the said condition the paper contacts the support 2 would be skewed in delivery and may result in the aforementioned symptom Service work When the above mentioned symptom frequents prepare and replace with the new type side registration sensor assembly for each product referring to the service manual A Finisher AK1 Saddle Finisher AK2 Staple F...

Page 49: ...her AK1 CN NWD50005 Saddle Finisher AK2 UL NWF50014 Saddle Finisher AK2 EUR NWG50005 Saddle Finisher AK2 CN NWH50000 Staple Finisher Q1 UL QXR50000 Staple Finisher Q1 EUR PMP50000 Booklet Finisher Q1 UL PMV50000 Booklet Finisher Q1 EUR PMW50000 Finisher AM1 UL QWG50019 Finisher AM1 EU O QWH50000 Finisher AM1 CN QWJ50000 Saddle Finisher AM2 UL QWL50005 Saddle Finisher AM2 EU O QWM50007 Saddle Finis...

Page 50: ... When the above symptom occurs remove the paper delivery drive assembly L by following the procedure below Then align the connecting holes of the upper dispose guide and the front plate rear plate and reattach the operation feed motor M26 so that the distance between shafts of the belt roller in the upper dispose guide and the operation feed motor M26 is appropriate The following procedure starts ...

Page 51: ... and the upper dispose guide In the photo A below the shaft 1 is aligned with the rear plate In the photo B the shaft 1 is aligned with the front plate 3 2 Tighten the 4 screws that were loosened in the step 3 1 4 Reattaching the operation feed motor M26 4 1 Remove the 2 screws 2 the connectors 3 and the edge saddle 4 and then remove the paper delivery drive assembly L 47 ...

Page 52: ... the arrow until it stops and fully tighten the screws 4 3 With the 2 screws 2 that were removed in the step 4 1 temporarily secure the paper delivery drive assembly L 4 4 Move the paper delivery drive assembly L in the direction of the arrow until it stops and fully tighten the 2 screws 2 48 ...

Page 53: ...4 5 Make some prints and check that the above issue does not occur 49 ...

Page 54: ...ape inlet flapper resulting in the above mentioned symptom Remedy When the above mentioned symptom occurs check the tension spring of the escape inlet flapper by following the steps below If the tension spring is broken prepare the new type tension spring FE4 7044 010 and replace it by following the steps below Reference Work procedure is different depending on the model a In case of Staple Finish...

Page 55: ...ension spring 1 do not twist its hook a 5 Reverse the procedure of the step a 1 to close the front door b In case of Staple Finisher Y1 AA1 and Booklet Finisher Y1 AA1 b 1 Open the front cover 1 raise the jam clearing guide lower 2 in the arrow direction and open the upper cover unit 3 Note If the punch unit is installed shift the punch unit before starting the work b 2 Check the tension spring 2 ...

Page 56: ...vice Parts No Part Number Description Q ty Fig No 1 Old FE4 7044 000 SPRING TENSION 1 0 L34 New FE4 7044 010 SPRING TENSION 0 1 Countermeasure cut in serial numbers in factory Model Serial No STAPLE FIN V1 No implemented due to production discontinuance STAPLE FIN V2 WXAxxxxx not implemented due to production discontinuance STAPLE FIN V2 WYL12223 STAPLE FIN Y1 WEU39824 STAPLE FINISHER AA1 WWA01931...

Page 57: ...eps a Upgrade the firmware of SORTER according to the list below Model Firmware Version Service Information Software Ref No Staple Finisher Q1 Booklet Finisher Q1 SORTER Ver 11 01 F02396 Staple Finisher W1 Booklet Finisher W1 SORTER Ver 12 01 F02183 F02185 Finisher AK1 Saddle Finisher AK2 SORTER Ver 11 01 F02189 Finisher AM1 Saddle Finisher AM2 SORTER Ver 10 01 F02187 Finisher AN1 Saddle Finisher ...

Page 58: ...ch are fixing the estrangement solenoid unit b 7 Push in the middle part 1 of the arm of estrangement solenoid unit by a finger in a direction indicated by arrow Measure the height b between the bottom of buffer guide 2 to the corner of an idler roller holder by a scale Adjust the position of the solenoid so that the height be in a range between 18 5 to 19 5mm 54 ...

Page 59: ...ld FM1 A170 000 ESTRANGEMENT SOLENOID UNIT 1 0 L38 New FM1 A170 010 ESTRANGEMENT SOLENOID UNIT 0 1 2 Old FM1 A168 000 UPPER FEEDER ASSEMBLY 1 0 L38 New FM1 A168 010 UPPER FEEDER ASSEMBLY 0 1 3 Old FM1 C358 000 UPPER FEEDER ASSEMBLY 1 0 L38 New FM1 C358 010 UPPER FEEDER ASSEMBLY 0 1 4 Old FM1 K156 000 UPPER FEEDER ASSEMBLY 1 0 L38 New FM1 K156 010 UPPER FEEDER ASSEMBLY 0 1 5 Old FM1 K515 000 UPPER ...

Page 60: ...ction discontinuance SADDLE FIN AM2 UL QWL50005 SADDLE FIN AM2 EU O QWM50050 SADDLE FIN AM2 CN QWN50014 FINISHER AN1 US WBP50000 FINISHER AN1 EU OT WBQ50088 FINISHER AN1 CN WBR50014 SADDLE FIN AN2 US WBT50297 SADDLE FIN AN2 EU OT WBU50154 SADDLE FIN AN2 CN WBV50004 Countermeasure cut in serial number in factory2 Model Serial No STAPLE FIN Q1 UL QXR50000 STAPLE FIN Q1 EU O PMP50000 BOOKLET FIN Q1 U...

Page 61: ...Model Serial No FINISHER AN1 EU OT WBQ50108 FINISHER AN1 CN WBR50025 SADDLE FIN AN2 US WBT50432 SADDLE FIN AN2 EU OT WBU50201 SADDLE FIN AN2 CN WBV50006 57 ...

Page 62: ...Power Supply error Cause The fixing drawer cable 1 comes in contact with the sheet metal a and the cable coating is broken and short circuited to cause the above mentioned symptom Reference There was a case that the short circuit caused the defective main drive driver PCB assembly and the relay PCB assembly 58 ...

Page 63: ...tioned symptom occurs replace the fixing drawer cable with the new type of the fixing drawer cable FM3 7351 020 having the additional protective tape to prevent the coating breakage Replacement parts CABLE FIXING DRAWER FM3 7351 59 ...

Page 64: ...ide Motor has been driven for 1 second E583 8002 Error in the Tray Auxiliary Guide Motor The Front Rear Tray Auxiliary Guide HP Sensors don t detect the tray auxiliary guides when the Tray Auxiliary Guide Motor has been driven for 1 second Cause Either of the following 2 causes leads to the above mentioned symptom a When the rack of the front rear tray auxiliary guide 1 does not engage properly wi...

Page 65: ... rear tray auxiliary guide works properly If the front rear tray auxiliary guide does not work properly prepare the washer XD1 1106 235 fix the dropped bearing of the lower stack delivery roller and adjust the mounting of the front rear tray auxiliary guide holder following the procedure below 1 Remove the stack tray 1 2 screws 2 4 hangers 3 61 ...

Page 66: ...2 Remove the grate shaped lower guide 2 screws 2 62 ...

Page 67: ... Note Insert the claw 1 as shown in the figure for installation and then hook the rack 2 on the stepped screw 63 ...

Page 68: ...ing 2 of the lower stack delivery roller 1 has come off reattach the bearing 2 in a proper state and go to the step 4 If the bearing 2 has not come off then go to the step 8 4 Remove the metal plate 1 Screw 2 x1 64 ...

Page 69: ...5 Remove the bushing 2 from the lower stack delivery roller 1 6 Attach the washer XD1 1106 235 3 between the E ring 1 and the bushing 2 65 ...

Page 70: ...7 Reattach the metal plate 1 Screw 2 x1 8 Loosen the 2 screws 1 66 ...

Page 71: ...er from the step 2 11 Select the motor being subject to the operation check Go to Service mode Level1 SORTER FUNCTION MTR CHK enter 17 and press OK Reference The tray auxiliary guide motor M109 will be selected by entering 17 12 From Service mode Level1 SORTER FUNCTION MTR ON press OK to drive the tray auxiliary guide motor M109 and check the operation of the tray auxiliary guide 67 ...

Page 72: ...n a state where it is pressing the flat cable unit 2 If the main body is moved in this state the flat cable unit 2 may be detached which may cause the above mentioned symptom Fig A shows the state where the scanner fixation tool 1 is inserted in a correct and straight way Fig B shows the state where the scanner fixation tool 1 is inserted in a wrong and oblique way Service work If the above mentio...

Page 73: ... USA SMJ02216 iR ADV 6575i 120V USA SMT02796 iR ADV 6555i 120V USA G SMD00539 iR ADV 6565i 120V USA G SMN00574 iR ADV 6575i 120V USA G SMX00525 iR ADV 6555 220V CN SMG00567 iR ADV 6565 220V CN SMR00560 iR ADV 6575 220V CN SPA00514 iR ADV 6565 220V KR SML00521 iR ADV 6575 220V KR SMV00511 iR ADV 6555 220V KR WCN00562 iR ADV 6555i 120V TW SMC00600 iR ADV 6565i 120V TW SMM00507 iR ADV 6575i 120V TW S...

Page 74: ...iR ADV 8505 220V CN To be informed as soon as identified 70 ...

Page 75: ... above mentioned symptom Service work When the above mentioned symptom has occurred replace the screws that are securing the fixing shutter motor with the screw with washer XB2 8301 009 referring to the service manual The Fig A shows the previous screw and Fig B the screw with washer to be replaced with 1 Pull out the Fixing Feed Unit 2 Remove the Fixing Front Cover and the Fixing Drive Unit 1 3 R...

Page 76: ...SA NMQ00650 iR ADV 6255 120V USA NMX00790 iR ADV 6575i 120V USA SMT02095 iR ADV 6565i 120V USA SMJ01907 iR ADV 6555i 120V USA SKA03538 iR ADV 6575i 120V USA G SMX00502 iR ADV 6565i 120V USA G SMN00502 iR ADV 6555i 120V USA G SMD00502 iR ADV 6275 220V KR NME00557 iR ADV 6265 220V KR NMN00557 iR ADV 6575 220V KR SMV00510 iR ADV 6565 220V KR SML00512 iR ADV 6555 220V KR WCN00519 iR ADV 6275 220V CN N...

Page 77: ...he above mentioned symptom occurs 1 Operation failure of the front rear tray auxiliary guide due to shift in engagement of the rack and the pinion 2 of the front rear tray auxiliary guide 1 2 Operation failure of the front rear tray auxiliary guide due to large clearance of the mount of the lower delivery roller 1 dislocating the bushing 2 on the rear side Service work If the above mentioned sympt...

Page 78: ...o the step 7 3 Remove the supporting plate 1 of the bushing on the near side Screw 2 1 pcs 4 Remove the busing 2 from the lower delivery roller shaft 1 5 Attach the washer XD1 1106 235 3 between the E ring 1 and the bushing 2 of the lower delivery roller However if the lower delivery roller is a new type attaching the washer XD1 1106 235 3 is not required 74 ...

Page 79: ...e Mode Level1 SORTER FUNCTION MTR CHK enter 17 and press OK Reference After 17 is entered the tray auxiliary guide motor M109 is selected 10 Service Mode Level1 SORTER FUNCTION MTR ON press OK to drive the tray auxiliary guide motor M109 and check the operation of the tray auxiliary guide Service parts No Part Number Description Q ty Fig No 1 Old FM1 H272 000 ROLLER DELIVERY LOWER 1 0 L20 New FM1 ...

Page 80: ...le FM3 7351 on the back side of the main body or if the fixing feeding assembly is removed and installed while the fixing drawer cable FM3 7351 is pinched by the duct the coating of the cable may be damaged and this will lead to the above mentioned symptoms Service work When the aforementioned symptoms have occurred and if the device will not be restored even after performing the usual error relea...

Page 81: ... 230V EUR SMF02263 iR ADV 6555i 230V EUR PRT TAU00550 iR ADV 6575i 120V USA SMT02851 iR ADV 6565i 120V USA SMJ02218 iR ADV 6555i 120V USA SKA05153 iR ADV 6575i 120V USA G SMX00527 iR ADV 6565i 120V USA G SMN00582 iR ADV 6555i 120V USA G SMD00544 iR ADV 6575 220V KR SMV00511 iR ADV 6565 220V KR SML00521 iR ADV 6555 220V KR WCN00567 iR ADV 6575 220V CN SPA00514 iR ADV 6565 220V CN SMR00567 iR ADV 65...

Page 82: ...t cable is in contact with the roller spindle Photo B shows the normal state of that the cable is placed straight Service work When the above symptom occurs check the cable adjacent to the roller spindle for paper pick up assembly If the coating of cable has worn the replacement of paper pick up assembly or cable is required If the coating of cable has not worn check for the other causes Service p...

Page 83: ... are detected at the time of turning ON OFF main power supply of the engine and then that results in the above symptom Service work When E674 0100 continuously occurs even the main power supply of engine has been turned OFF ON execute again Service Mode Mode List FAX Clear ALL and then turn OFF ON the main power supply without job manipulations Caution Make sure that no FAX job remains when execut...

Page 84: ...Applying the grease to the feed assembly A Replacing the upper feeder assembly with the new type Prepare the new type upper feeder assembly for each machine and perform the work by following the steps below A 1 Refer to Service Manual 4 Parts Replacement and Cleaning Feed Assembly and remove the delivery static eliminator and the upper feeder assembly A 2 Replace the upper feeder assembly with the...

Page 85: ...ipped shaved teeth are observed shift the phase of the gear position by rotating by 180 degrees at angle The picture A shows a shaved gear tooth in a triangle shape The picture B a gear tooth in the normal shape B 6 Clean up the soiling and filings attached to the estrangement rack and the gear with lint free paper moistened with alcohol B 7 Apply Molykote EM 50L HY9 0007 000 to at 4 locations on ...

Page 86: ...ooklet Finisher W1 No Part Number Description Q ty Fig No 1 Old FM1 K156 000 UPPER FEEDER ASSEMBLY 1 0 L38 New FM1 K156 010 UPPER FEEDER ASSEMBLY 0 1 Finisher AN1 Saddle Finisher AN2 No Part Number Description Q ty Fig No 1 Old FM1 K515 000 UPPER FEEDER ASSEMBLY 1 0 L38 New FM1 K515 010 UPPER FEEDER ASSEMBLY 0 1 Countermeasure cut in serial numbers in factory Model Serial No Staple Finisher Q1 UL ...

Page 87: ...implemented due to production discontinuance Finisher AM1 UL No implemented due to production discontinuance Finisher AM1 EU O No implemented due to production discontinuance Finisher AM1 CN No implemented due to production discontinuance Saddle Finisher AM2 UL QWL50005 Saddle Finisher AM2 EU O QWM50058 Saddle Finisher AM2 CN QWN50014 Finisher AN1 US WBP50005 Finisher AN1 EU OT WBQ50116 Finisher A...

Page 88: ...fixing ass y the load torque may be increased to cause abnormal rotation leading to the aforementioned symptom Remedy Rotate the drive shaft a in the fixing ass y manually in the clockwise anti clockwise direction until it stops If the shaft does not rotate smoothly refer to the service manual prepare and replace with the new upper fixing ass y FM3 7358 060 Service parts FM3 7358 060 FIXING ASS Y ...

Page 89: ... lead to aforementioned symptom Remedy 1 Refer to 4 Parts Replacement and Cleaning Image Formation System Removing the ETB Unit of the Service Manual and follow the instructions to remove the ETB unit 2 Check the harness of the ETB disengage sensor 2 of the solenoid assembly 1 and if any interference is seen a correct the harness to the position where it does not touch the harness flag b If any da...

Page 90: ... Service parts FM4 0889 010 solenoid assembly 86 ...

Page 91: ...the environment of high temperature and high humidity Here is the notice of the measure to prevent this symptom from occurring E068 0001 Pre transfer charging high voltage output leak error Remedy When the service technician visits the customer check whether the feeding paper exceeds 500 000 sheets which is the estimated life If it exceeds refer to Service Manual 4 Parts Replacement and Cleaning I...

Page 92: ...replacement of sensor cover 3 is required due to its damage or another reason prepare and replace the tray assembly 2 FM2 4454 000 b For shift tray E1 b 1 When the photo interrupter 1 or 4 for old type shift tray E1 is replaced individually use old type photo interrupter FK2 0149 000 b 2 When the photo interrupter 1 or 4 for new type shift tray E1 is replaced individually use new type photo interr...

Page 93: ...Photo interrupter 2 Old FB5 7585 000 Sensor cover New 3 Old FC9 8294 000 Shift tray New FM4 5078 000 Tray Assembly Shift Tray F1 No Part Number Description 1 Old FK2 0149 000 Photo interrupter New WG8 5783 000 Photo interrupter 2 Old FB5 7585 000 Sensor cover New 3 Old FE4 7883 000 Shift tray New FM1 J711 000 Tray Assembly Countermeasure cut in serial numbers in factory Model Serial No Shift tray ...

Page 94: ... of sheets stacked in the copy tray for each basis weight for paper is as per the followings 80 g m2 or less 250 sheets 50 for long strips 128 g m2 120 sheets 30 for long length papers 105 g m2 190 sheets 220 g m2 90 sheets 256 g m2 70 sheets 300 g m2 60 sheets 20 for long length papers Service work When the aforementioned symptom has occurred replace the copy tray 1 1 with new type which changed ...

Page 95: ...iption Q ty Fig No 1 Old FE4 5914 000 TRAY COPY 1 1 0 L10 New FE4 5914 010 TRAY COPY 1 0 1 Copy Tray Q1 No Part Number Description Q ty Fig No 1 Old FC9 6183 000 TRAY COPY 1 1 0 L01 New FC9 6183 010 TRAY COPY 1 0 1 Countermeasure cut in serial numbers in factory Model Serial number Copy Tray R1 70203101 Copy Tray R2 70202101 Copy Tray Q1 70203101 91 ...

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