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Canon imagerunner advance 4525, Faq Manual, Page: 2 / 44

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Paper Jams Occur  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . 18

If Paper Jams Occur

P.17

Check the Following First . . . . . . . . . . . . . . 4

The Machine Does Not Respond to the  

Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

The Authentication Screen (Logon Screen) Is 

Displayed and You Cannot Go Further . . . . . . . . . 5

If You Cannot Send Documents to a Server Using 

[Scan and Send] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 24
Scanned Documents Cannot Be E-Mailed . . . . . . 25
If You Cannot Send/Forward Faxes . . . . . . . . . . . . . 26
If You Cannot Receive Faxes  . . . . . . . . . . . . . . . . . . . 27

The Machine Does Not 

Operate

P.4

Scan/Fax Cannot Be 

Performed Successfully

Loading Paper in the Paper Drawer . . . . . . . . . . . . . 6
When You Have Loaded a Different Type of  

Paper than the Preset One  . . . . . . . . . . . . . . . . . . . . 7

Loading Paper in the Multi-Purpose Tray . . . . . . . . 8
Loading Paper with Printed Logos . . . . . . . . . . . . . 10
Loading Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

How to Load Paper

P.6

P.24

What's Your Problem?

Contents

Summary of Contents for imagerunner advance 4525

Page 1: ...P 38 After you finish reading this guide store it in a safe place for future reference The information in this document is subject to change without notice You can access canon com oip manual to read the User s Guide that describes all functions of this machine What is Your Question ...

Page 2: ...an and Send 24 Stopping Scanning Faxing 24 Scanned Documents Cannot Be E Mailed 25 If You Cannot Send Forward Faxes 26 If You Cannot Receive Faxes 27 The Machine Does Not Operate P 4 Scan Fax Cannot Be Performed Successfully Loading Paper in the Paper Drawer 6 When You Have Loaded a Different Type of Paper than the Preset One 7 Loading Paper in the Multi Purpose Tray 8 Loading Paper with Printed L...

Page 3: ...tisfactory P 13 Loading Paper or Paper Settings Cannot Be Done Successfully Illustrated Index P 34 Appendix P 38 You Can Consult the User s Guide 43 If You Notice a Search Number 43 Do You Want to Know More P 43 P 19 Paper Is Not Fed 19 If the Load paper Message Is Displayed 20 Printing Cannot Be Performed on the Expected Side of Paper 22 Printing Cannot Be Performed with the Expected Size 22 In T...

Page 4: ...er indicator does not light when you turn the main power ON check the power plug Main power indicator I ON Check 3 Is lit Press this to cancel the Sleep mode Check 2 Is the machine correctly connected to the computer Check the network connection Search 10H4 0JS Setting the network environment User s Guide How to use the search number P 43 Check 4 The Machine Does Not Operate Check the Following Fi...

Page 5: ...ing to be printed 2 Check that the main power indicator has turned off 3 Press the power switch again Install the printer driver again N OT E For more information P 29 Solution 1 Solution 2 The Machine Does Not Respond to the Computer The Authentication Screen Logon Screen Is Displayed and You Cannot Go Further Log on to the machine using a registered user ID To continue the operation when the aut...

Page 6: ... Make sure that this line is not exceeded The print side face up Paper Orientation Paper Paper Drawer A4 A4R 4 Place the paper drawer back into the machine CAUTION Be careful not to get your fingers caught between the paper drawer and the machine POINT When you have changed the paper size replace the paper size label with an appropriate one as necessary P 34 When you have loaded a different type o...

Page 7: ...g free size paper custom size paper User s Guide How to use the search number P 43 1 Select the paper type 1 2 Press Preferences Paper Settings Paper Settings on the touch panel display 3 1 2 POINT Any paper source other than 1 and 2 is optional For more information User s Guide 4 POINT If the displayed paper size is different from the loaded paper size adjust the paper guides 2 Press Set Press Se...

Page 8: ...ion when loading large sized paper 3 Fan the paper stack well align the edges on a flat surface and then load it Make sure that this line is not exceeded The print side face down 4 If the paper size type setting does not match the paper you have loaded In the screen for this step 4 change the setting manually 1 2 3 Press Change in Paper Type 4 1 Check the paper size type 2 Press Press 2 Press 1 Se...

Page 9: ... P 43 Printing on the back side of printed paper 1 Load paper in the multi purpose tray the print side face down 2 In the Paper Type selection screen press 2nd Side of 2 Sided Page CAUTION For this operation paper can only be loaded in the multi purpose tray POINT You can use only paper printed with this machine Search 10H4 0KL Specifications How to use the search number P 43 For available paper s...

Page 10: ... size paper Orientation Printing result Paper Drawer Multi Purpose Tray Paper Drawer Co Ltd Logo Paper Multi Purpose Tray C o L t d ABC Co Ltd Co Ltd C o L t d A B C Co Ltd Co Ltd C o L t d A B C Co Ltd Co Ltd Co Ltd ABC Co Ltd N OT E When copying to paper with printed logos User s Guide N OT E Basic Paper Loading Operations For paper drawer P 6 For multi purpose tray P 8 ...

Page 11: ...face up and for the multi purpose tray load them the front side face down For the loading orientation see the table below Paper Drawer 2 Multi Purpose Tray ISO C5 Monarch COM10 No 10 DL Paper Drawer 2 Multi Purpose Tray Yougatanaga 3 Nagagata 3 Kakugata 2 Preparation before Loading Envelopes 1 Take five or so pieces of envelopes fan them well to eliminate curls and level the stack flat Press the s...

Page 12: ...oad custom size envelopes only in the multi purpose tray Search 10H4 02E Making Settings for Custom Size Envelopes User s Guide How to use the search number P 43 Press Select the type of envelopes When loading envelopes in the paper drawer 2 1 Check the orientation of the stack of envelopes and load it in the paper drawer 2 N OT E Envelope Feeder Attachment D1 User s Guide 2 3 Press Preferences Pa...

Page 13: ...tray Solution The paper may have absorbed moisture Replace it with paper that has not absorbed moisture Perform gradation adjustment 1 Press 2 Press Adjustment Maintenance Adjust Image Quality Auto Adjust Gradation on the touch panel display Follow the instructions in the screen to perform gradation adjustment For more information see the User s Guide Search 10H4 0HR Adjusting gradation User s Gui...

Page 14: ... power outlet 2 Open the feeder and clean the lower side document feed scanning area using the supplied glass cleaning sheet 3 Open the cover 1 2 4 Open the inner cover Solution 5 Wipe the original scanning area Wipe the thin and long glass area 6 Close the cover and inner cover 7 Close the feeder 8 Insert the power plug into the power outlet and turn the power ON Printing Results Are Not Satisfac...

Page 15: ... area using the supplied glass cleaning sheet 2 Close the feeder If black streaks still appear after the document feed scanning areas have been cleaned Perform feeder cleaning 1 Press 2 Press Adjustment Maintenance Maintenance Clean Feeder Start the touch panel display POINT It takes approximately 20 seconds to clean the feeder ...

Page 16: ...tton is provided in the Quick Menu 1 Press 2 Press Shared Copy Prevent Bleed Thru 3 Press Yes Set a lower background density 1 Press 2 Select the function on the touch panel display 3 Press Options 4 Press Example Fax Solution 1 Solution 2 5 Press 6 Press OK Printing Results Are Not Satisfactory ...

Page 17: ...per jam locations Use these buttons and bar to operate the video POINT The screen disappears once all the jammed paper is removed and all the machine s covers and drawers are closed correctly If you do not understand the remedy by referring to the screen See the User s Guide to make sure of the remedy Search 10H4 0JY Paper jams User s Guide How to use the search number P 43 If Paper Jams Occur ...

Page 18: ... remove the jammed paper torn scraps of paper may remain in the main unit or optional devices If paper tears check that there are no scraps of paper inside and try to remove all of the scraps Do not try to pull out the jammed paper forcibly Solution 3 Solution 4 Adjust the paper guides Adjust the guide exactly Multi purpose tray Check the paper feed If paper jams occur due to overlapping of sheets...

Page 19: ...For available paper see the following Search 10H4 0KL Specifications User s Guide How to use the search number P 43 Solution 1 Remove the excess amount of paper Make sure that the paper stack does not exceed the load limit line Load paper of the same size and same type in the same paper source You cannot load paper of different sizes or different types in one paper source Check the paper type sett...

Page 20: ...er guides Adjust the guide exactly Multi purpose tray Solution 1 Solution 2 Check the paper type setting 1 Press 2 Press 3 If the paper type setting does not match the loaded paper change the setting For paper drawer P 6 For multi purpose tray P 8 For optional paper sources User s Guide Solution 3 Loading Paper or Paper Settings Cannot Be Done Successfully ...

Page 21: ...1 Check the original size and possible output sizes on the Printing Preferences screen of the printer driver 2 Load paper of the size matching the original size setting POINT To print on paper of a size different from that of the original manually specify the paper size to print on with Output Size Solution 4 ...

Page 22: ...correct orientation and correct printing side Paper Drawer The print side face up Multi Purpose Tray The print side face down N OT E For optional paper sources User s Guide 2 If the check result indicates that the paper is not loaded correctly reload the paper correctly Solution Make sure that the paper size setting matches the size of the loaded paper 1 Replace the loaded paper with paper of the ...

Page 23: ... direction 2 In the Printing Preferences screen of the driver set Orientation for the direction selected in step 1 3 While viewing the preview image make settings in the order of Page Layout Page Order 1 sided 2 sided Booklet Printing Binding Location POINT Page Order is only displayed when you set Page Layout to 2 on 1 or other option for printing multiple pages on one physical 2 3 Orientation Po...

Page 24: ...ch buttons 1 Press 2 Press Dest Fwd Settings Register Destinations on the touch panel display 6 Press 4 Press 3 Select the destination 5 Change the registered information Example Address book POINT To check the connection after changing the registered information press Check Connection N OT E For more information P 25 To change registered information Solution To stop the paper feed 1 Press 2 Press...

Page 25: ...orrect communication settings for the SMTP DNS server For the setting procedures see the User s Guide To specify the port number for SMTP TX POP RX 1 Press 2 On the touch panel display press Function Settings Send E Mail I Fax Settings Specify Port Number for SMTP TX POP RX 3 Specify the port number 4 Press OK Search 10H4 017 Search 10H4 00X E mail I fax communication settings User s Guide Configu...

Page 26: ...d or if the machine cannot be connected to the destination fax number no fax dial tone is heard There may be a problem with the destination or your telephone carrier Contact the destination If you cannot forward faxes Check the information of the forwarding destination registered to the address book one touch buttons If anything is wrong with the information correct it 1 Press 2 Press Dest Fwd Set...

Page 27: ... remedy using the error code Search 10H4 0JX Countermeasures for Each Error Code User s Guide How to use the search number P 43 Solution 1 Solution 2 If you are using an optical line or IP telephone line Communication errors may occur depending on the line quality For more information contact your telephone carrier Reduce the fax transmission speed Reducing the fax transmission speed may result in...

Page 28: ...l To cancel a copy job waiting to be output 1 Press 4 Press 2 Select Copy from the drop down list 3 Select the copy job you want to cancel 5 Press Yes For Windows OS 1 In the computer screen double click the printer icon 2 Select the file you want to cancel 3 Click 4 Select Cancel 5 Click Yes For Mac OS 1 In the computer screen click the printer icon on the Dock 2 Select the file you want to cance...

Page 29: ...site You can download the latest printer driver from the Canon website http www canon com POINT For details of printer driver installation see the Driver Installation Guide The Guide can be downloaded from or viewed on the same page of the Canon website as for the printer driver Latest OS support information See the Canon website http www canon com If a printer driver for this machine is already i...

Page 30: ...e screen and messages may vary depending on the consumable 1 POINT Depending on the condition of the consumable a screen like the one shown under step 2 may appear first 2 Prepare the consumable Check the item number This is an item number identifying a Canon genuine consumables For high quality printouts we recommend that you use Canon genuine consumables N OT E List of Consumables P 31 To check ...

Page 31: ...lacing the Staples User s Guide How to use the search number P 43 Staple Cartridge Y1 This can be used with the following options Booklet Finisher Y1 CAUTION Avoid storing toner cartridges vertically Store toner cartridges in a cool place not exposed to direct sunlight A preferable environment is one where temperature is not higher than 30 C and humidity is not higher than 80 Be careful of counter...

Page 32: ...ge does not disappear follow the procedure below to contact the service representative 1 Make a note of the error code number displayed on the screen Error code number 2 Turn the machine OFF and disconnect the power plug from the power outlet 3 Contact the service representative CAUTION For any inquiries have the following information ready Product name Dealer where you purchased the machine Detai...

Page 33: ...hine enters the limited functions mode When the problem is resolved the Call service representative message disappears in the screen at the bottom left Search 10H4 0JU Functions available in the limited functions mode User s Guide How to use the search number P 43 POINT When you select a restricted function in the limited functions mode the following screen appears Press on the touch panel display...

Page 34: ...rt is described The illustrations assume that the machine is equipped with a Cassette Feeding Unit AN1 Cassette Feeding Unit AN1 Main Unit Paper size label P 6 Attach the paper size label so that it aligns with the cassette number indicator horizontally Separate by approx 5 mm Cassette number indicator 1 4 ...

Page 35: ...35 Main Unit Tray extension Paper guides Power switch P 5 Multi purpose tray P 8 Paper guides Paper drawer P 6 ...

Page 36: ...n Menu screen 3 Quick Menu Press to display the registered functions in the form of Quick Menu 4 Status Monitor Cancel P 18 Press to check the status of a job or cancel a job 5 Touch panel display P 4 Displays the settings screen and messages Touch the panel to perform setting and other operations 6 Reset key Press to cancel the settings and restore the previously specified settings Control Panel ...

Page 37: ... service has been set 7 Processing Data indicator Flashes when the machine is operating Lights when the machine is waiting for a command 8 Error indicator Flashes or lights if there is an error in the machine When the Error indicator maintains a steady red light contact your local authorized Canon dealer 9 Main Power indicator P 4 Lights when the power is turned ON 10 Start key Press this to start...

Page 38: ...uality or damage to the machine Let the machine adjust to the ambient temperature and humidity for at least 2 hours before use In altitudes of above sea level 3 000 m or higher Machines with a hard disk may not operate properly when used at high altitudes of about 3 000 meters above sea level or higher Leveling feet only for products with leveling feet Do not remove the machine s leveling feet aft...

Page 39: ...s for safety Never open covers other than those instructed in the manuals for this machine If the laser beam should escape and enter your eyes exposure may cause damage to your eyes CAUTION Use of controls adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure Other precautions Follow the instructions on the caution label attac...

Page 40: ...tion Insert the power plug into a dedicated power outlet and maintain as much space as possible between the machine and other electronic equipment IMPORTANT The motion sensor detects people or objects that approach the sensor on the front side of the machine Operation may become unstable if objects are left near the sensor or the machine is placed in a location where there is heavy human traffic T...

Page 41: ...ietnam 4551i 4551 4545i 4545 4535i 4535 4525i 4525 includes approved Wireless LAN Module Model name FM1M944 Information Security Standard IEEE 2600 This machine is compliant with IEEE Std 2600 2008 hereinafter referred to as IEEE 2600 a global information security standard for multifunction peripherals and printers and is able to achieve the security requirements defined in IEEE 2600 For informati...

Page 42: ...hstanding the foregoing you may transfer the SOFTWARE only when a you assign all of your rights to the PRODUCT and all rights and obligations under the license conditions to transferee and b such transferee agrees to be bound by all these conditions 6 You may not decompile reverse engineer disassemble or otherwise reduce the code of the SOFTWARE to human readable form 7 You may not modify adapt tr...

Page 43: ... Search by Contents Search by Search Opening the User s Guide 1 Display the online manual website canon com oip manual 2 Select the appropriate user s guide imageRUNNER ADVANCE Black White Select this machine The wanted page appears in no time at all You can search through the User s Guide by the search number Search number Example ABCD 123 Setting the network environment User s Guide How to use t...

Page 44: ...pton ON L6Y 5Z7 Canada CANON EUROPA N V Bovenkerkerweg 59 1185 XB Amstelveen The Netherlands See http www canon europe com for details on your regional dealer CANON AUSTRALIA PTY LTD Building A The Park Estate 5 Talavera Road Macquarie Park NSW 2113 Australia CANON CHINA CO LTD 2F Jinbao Building No 89 Jinbao Street Dongcheng District Beijing 100005 China CANON SINGAPORE PTE LTD 1 Fusionopolis Pla...

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