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3. Internet Support
Canon USA’s Systems and Technical Support Division provides high
quality e-Support via the Internet and is only available for Canon USA
Authorized Servicing Dealers.
Canon USA’s e-Support is designed to give dealer Systems Engineers
and Technicians access to technical support information via the
Worldwide Web. The following functions and information can be
accessed:
•
Proactive notification of new releases, patches, Technical
Publications, and other information via e-mail
•
Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query
•
Read or download on-line documentation
•
Download patches and their Readme files
•
Download Firmware and Software Drivers
•
Track and Modify logged Cases
•
Review all open Cases
In order to access e-Support, you must first register for a Support ID. To
register for a support ID, go on-line to the Canon USA Systems and
Technical Support Division’s e-Support Center website at
http://www.support.cusa.canon.com
. Click on the “Register To Join”
button and follow the instructions for registration. This service is
available at no additional charge to all authorized dealers.
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