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Canon imagePROGRAF iPF8400S, Service Manual

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Canon imagePROGRAF iPF8400S Service Manual Download Page 31

imagePROGRAF iPF8400S Service Guide 

 

imagePROGRAF iPF8400S Service Guide 

 

September 2013 

 

 

Page 27

 

Figure 12 - Canon USA e-Support Login 

 
 
 
 
 

 

 

D. 

Canon USA ISG Central Web site 

Complete versions of the Service Guides are available on the Canon USA 
ISG Central web sitAccess is limited to the Authorized Dealer’s Management staff; please 
contact your Dealer Administrator to request access to the Engineering 
Services and Solutions section of ISG Central. 

 

Figure 13 - Welcome to ISG Central 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Summary of Contents for imagePROGRAF iPF8400S

Page 1: ...Service Guide ...

Page 2: ...SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS ADDENDUM SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS Revision History Revision Date Section s Details 0 September 2013 All Rel...

Page 3: ... may be reproduced or transmitted in any form by any means electronic or mechanical for any purpose without the prior written consent of Canon USA except as expressly permitted herein Pursuant to the authorized Service Agreement with Canon USA Service Provider agrees to indemnify Canon USA and to hold it harmless from and against any and all claims arising out of Service Provider s possession use ...

Page 4: ...Parts 14 J Periodically Replaced Parts 15 K Maintenance Kit 15 L End User Periodic Maintenance 15 VII Authorized Servicer Offerings 16 A ASCR Authorized Servicer Customer Registration System 16 B e Tag Warranty Claim Console 20 C Online Limited Warranty Credit Inquiry 21 VIII Suggested End User Customer Service Offerings 24 A End User Limited Warranty Conditions 24 B On Site Service 24 C Post Warr...

Page 5: ...ding increased capacity for print job data storage and retrieval The new Multisensor design enhances color stability when used within the Canon Calibration Link while its robust design enhances registration and improves jam detection The Canon Calibration Link system for the S series printers is a Canon utility that utilizes an imagePROGRAF iPF8400S equipped with an optional Spectrophotometer Unit...

Page 6: ...k can be monitored and calibrated for optimal color accuracy Calibration notification intervals can be set based on dot count or actual color measurement results The Color Management Console is available at no charge Figure 1 Color Calibration Management Console B Calibration Link Calibration Link is a color management system exclusive to Canon This color management system delivers color stability...

Page 7: ...n data is stored and sent to other printers in the Calibration Link Figure 2 Calibration Target C Multisensor The Multisensor is capable of sensing and calibrating third party imagePROGRAF print media The specialized lens with its small focal diameter improves image detection and image variation tolerance Separate edge detection gap detection and density detection functions also work to optimize c...

Page 8: ...a a web browser or at the printer for job reprinting To ensure file security the built in quick erase mode high speed mode and secure erase mode functions are accessible to the end user F Gigabit Ethernet The imagePROGRAF iPF8400S printer supports Gigabit Ethernet printing This provides for fast transfer of large amounts of data for high speed high volume printing G Printhead PF 05 The PF 05 Print...

Page 9: ...n owner s creative material by incorporating limitations into open templates Sample images and templates may be registered with PosterArtist to provide security and control over content 4 Page Capture The Page Capture feature allows users to load desired data from other applications into a PosterArtist template such as Microsoft Word Excel and Adobe Acrobat 5 PosterArtist Quick Copy PosterArtist Q...

Page 10: ...magePROGRAF 2 Year eCarePAK 1708B262AA Consumables for imagePROGRAF iPF8400S Printhead PF 05 3872B003AA Ink tank PFI 306MBK 6656B001AA Ink tank PFI 306BK 6657B001AA Ink tank PFI 306C 6658B001AA Ink tank PFI 306M 6659B001AA Ink tank PFI 306Y 6660B001AA Ink tank PFI 306PC 6661B001AA Ink tank PFI 306PM 6662B001AA Ink tank PFI 306GY 6666B001AA Ink tank PFI 706MBK 6680B001AA Ink tank PFI 706BK 6681B001...

Page 11: ...derless Printing Power cable US Two 2 Printheads PFI 306 Starter ink 8 inks Setup Basic Guides E F S Product security environmental regulation manual Ink tank installation attention manual Announcement of Large Format Printer Extended Survey Program Software CD for Win32 64 Software CD for Mac PosterArtist Lite CD ROM Sample Media Note for Call Center Phone Number Registration Card Printer Printhe...

Page 12: ...odels Who Should Complete This course is designed for technicians who will be installing and servicing the imagePROGRAF iPF8400S graphic series of large format printer Prerequisites imagePROGRAF iPF6400 6450 8400 9400 9400S eLearning course Course Code 09LF8300S00O Certification imagePROGRAF iPF6400 8400 9400 What You Will Learn The imagePROGRAF iPF6400 8400 9400 Online Training course covers the ...

Page 13: ... the ink stirring operation OPT SENS Output Checks multi sensor status and distance from media Nozzle Check Checks nozzle operation Nozzle INF Confirms nozzle function and non ejection status Memory CHK Checks DDR EEP memory function Head CNT CHK Confirms Printhead electrical contact status Cogging Torque Check To check the CR motor cogging torque Flex Cable Check To check the Flat Flex Ribbon Cab...

Page 14: ...ther electrical equipment utilize the same power line when the printer is in use Figure 3 Power and Plug Requirements Main Unit NEMA 5 15R D Installation Space Requirements Refer to the iPF8400S Service Manual for details on transportation and installation of the imagePROGRAF iPF8400S printer The approximate space requirement for the imagePROGRAF iPF8400S printer installation are shown below Figur...

Page 15: ... unpacking and installation times are based on two experienced technicians Canon USA recommends that service personnel perform the installation with four 4 or more persons to unpack and move the printer and two 2 or more persons to install it Included in the calculation of the estimated installation time are the following Power outlet preparation Installation space preparation Unpacking and positi...

Page 16: ...moving the fixed parts Cut sheet paper A3 size or larger or roll paper For test print after confirming printer operation Cutter or Scissor For unpacking In addition to the standard tools used to service this device the following special tools solvents oils should also be carried when servicing the imagePROGRAF iPF8400S Table 7 imagePROGRAF iPF8400S Special Tools Solvents Oils List Description Part...

Page 17: ...9B001AA 330ml of pigment based ink Ink tank PFI 306Y 6660B001AA 330ml of pigment based ink Ink tank PFI 306PC 6661B001AA 330ml of pigment based ink Ink tank PFI 306PM 6662B001AA 330ml of pigment based ink Ink tank PFI 306GY 6666B001AA 330ml of pigment based ink Ink tank PFI 706MBK 6680B001AA 700ml of pigment based ink Ink tank PFI 706BK 6681B001AA 700ml of pigment based ink Ink tank PFI 706C 6682B...

Page 18: ...3 9937 000 1 25 000 Operation Panel Unit QM3 9934 000 1 N A Power Supply Assembly QK1 4084 000 1 25 000 Scale Linear QC3 1877 000 1 25 000 Main Board DIMM Ass y QM7 7200 000 1 25 000 Printhead PF 05 3872B003AA 2 N A Fan Mist QK1 1387 000 1 25 000 I Recommended Spare Parts In the event of a hardware failure the following Spare Parts are recommended to be kept in stock by the Dealer or Authorized Se...

Page 19: ...art No 1 Description QY6 1528 000 Wia1 25 000 pages A0 calculated in A0 paper Glossy paper Standard mode 16 per color x 7 colors 112 DUTY QL2 2110 000 Waste Ink Absorber Unit Wia2 to 4 QL2 2108 000 Waste Ink Absorber Unit L 3 QC1 7399 000 Screw Stepped M4 2 Wia5 QL2 1650 000 Waste Ink Absorber Uniy S QC1 7399 000 Screw Stepped M4 2 Wia6 QM3 3069 000 Suction Fan Unit QC1 7399 000 Screw Stepped M4 2...

Page 20: ...d in Canon USA s ASCR system If your customer contacts Canon Information Technology Systems CITS during the warranty period your dealership will be dispatched to the call All calls dispatched by CITS must be closed out with CITS in order to qualify for labor compensation To close out the service call Section 2 of the Service Dispatch Form must be completed and e mailed to isgservice CITS canon com...

Page 21: ...n order to qualify for labor compensation To close out the service call Section 2 of the Service Dispatch Form must be completed and e mailed to isgservice CITS canon com Canon USA will not To submit a warranty claim for a defective part please follow the e Tag Warranty Claim form process provide labor compensation for any service not dispatched by CITS 2 Dispatch by CITS This is available to ASCR...

Page 22: ...urden of having an effective in warranty call avoidance process upon the service provider Service calls performed under this arrangement are not eligible for labor reimbursement under the process Instead a flat rate of 30 00 will be issued to a service provider for each product serial number they choose to support in this manner The ASCR process allows the service provider to select this option an...

Page 23: ...ine go to the warranty section of the Canon USA e Support Center web site at www support cusa canon com and select the Authorized Servicer Customer Registration Form Figure 6 ASCR Registration Form All service calls dispatched by CITS must be closed out with CITS in order to qualify for labor compensation To close out the service call please complete Section 2 of the CITS Service Dispatch form and...

Page 24: ...efective part s and return them to the Warranty Control Section for warranty compensation The e Tag limited warranty claim form can be found in the warranty section of the Canon USA e Support Center web site at http www support cusa canon com Figure 7 eSupport e Tag To submit a new warranty claim select the type of claim from the dropdown list shown below and complete the required sections of the ...

Page 25: ...credits log onto the ISG Central web site at http www isgcentral cusa canon com C Online Limited Warranty Credit Inquiry The Online Warranty Credit Inquiry allows your dealership to check download and print details of e Tag credits To acquire access to the Online Warranty Credit Feature please contact your dealership s ISG Central Dealer Administrator or your Canon USA Regional office for assistan...

Page 26: ... September 2013 Page 22 Figure 9 ISG Central Homepage On the CNA web site select Warranty Credit Inquiry then select e Tag Warranty Claims Reimbursement to perform an e Tag Warranty claims search as shown in the following screen shots Figure 10 CNA Warranty Credit Inquiry ...

Page 27: ...of the screen shot in Figure 8 eSupport e Tag Warranty Claim Console This table allows you to check the status of your claims To view the details of the e Tag limited warranty claim form simply double click any record Note e Tag limited warranty claims are connected to the e Support ID number of the individual who entered the claim data Therefore it is highly recommended that only one 1 individual...

Page 28: ...For detailed warranty information refer to the Canon imagePROGRAF Printhead Limited Warranty Page 33 B On Site Service The CITS Help Desk will diagnose end users problems related to the product If telephone based troubleshooting cannot resolve the problem the CITS Help Desk will redirect customer calls to the Service Provider of record in order to provide an on site service dispatch If there is no...

Page 29: ...Service If a Customer calls CITS for service after the product warranty has expired and an Extended Service Plan was not purchased or the Extended Service Plan has expired the CITS Help Desk will diagnose the problem and determine if on site service dispatch is required The customer will be instructed to contact the Authorized Service Provider registered to their product under the ASCR Program if ...

Page 30: ...inter C Canon USA e Support Center Web site Canon USA s Engineering Services and Solutions Division provides high quality e Support via the Internet and is only available for Canon USA Authorized Servicing Dealers or Authorized Service Providers Canon USA s e Support is designed to give dealer and authorized servicer technicians access to technical support information via the Worldwide Web The fol...

Page 31: ...al Web site Complete versions of the Service Guides are available on the Canon USA ISG Central web site http isgcentral cusa canon com Access is limited to the Authorized Dealer s Management staff please contact your Dealer Administrator to request access to the Engineering Services and Solutions section of ISG Central Figure 13 Welcome to ISG Central ...

Page 32: ...AF iPF8400S Service Guide September 2013 Page 28 When the user is logged onto ISG Central they must select the Engineering Services and Solutions button to access the Service Guides area of the web site as shown below Figure 14 ISG Central Services ...

Page 33: ...ry effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and require escalation will follow the process below Figure 15 Call Escalation Procedure Canon imagePROGRAF iPF8400S End User Contacts CITS at 1 800 423 2366 CITS Dispatches Service Request to Canon Authorized Service Provider or Third Party Service Company Authorized Service Provider or ...

Page 34: ...int assurance area Roll paper Margin of leading edge 20mm margin of trailing edge 5mm margin of left and right edges 5mm Cut sheet paper Margin of leading edge 20mm margin of trailing edge 23mm margin of left and right edges 5mm Printable area Roll paper Margin of leading edge 5mm margin of trailing edge 5mm margin of left and right edges 5mm Borderless Margin of leading edge 0mm margin of trailin...

Page 35: ...ion mode prior image quality standard mode Measured based on printing conditions of ISO7779 Operation environment Temperature 15 to 30 C Humidity 10 to 80 No condensation Power supply 100 to 240VAC 50 60Hz Power consumption During operation 190W or less During standby power saving mode 100 to120V 5W or less 220 to240V 6W or less During power off standby 0 5W or less LOT6 compliant Printer dimensio...

Page 36: ... PERSON FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY SERVICE PROVIDER NO WARRANTY IS GIVEN ON ANY USED PRODUCT THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF A ABUSE NEGLECT MISHANDLING ALTERATION ELECTRIC CURRENT FLUCTUATION OR ACCIDENT B IMPROPER USE INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN OR...

Page 37: ...ollow operating or maintenance instructions in or environmental conditions prescribed in Canon s operator s manual or other documentation c installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon s service bulletins or d use of supplies or parts other than those distributed by Canon which damage the Printhead or cause abnormally frequ...

Page 38: ...F8400S Maintenance Kit Parts List 15 Table 12 eTag Warranty Claim Console Requirements 21 Table 13 imagePROGRAF iPF8400S Specifications 30 Table 14 imagePROGRAF iPF8400S Specifications Continued 31 Table 15 Printhead PF 05 31 E List of Figures Figure 1 Color Calibration Management Console 2 Figure 2 Calibration Target 3 Figure 3 Power and Plug Requirements 10 Figure 4 imagePROGRAF iPF8400S Install...

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