imagePROGRAF iPF8400S Service Guide
imagePROGRAF iPF8400S Service Guide
September 2013
Page 25
With the CarePAK Extended Service Plan, the customer will receive toll-
free telephone support; and if needed, on-site service for their Canon USA
product for the duration of the extended coverage. Extended coverage
plans are available with either a one (1) year or two (2) year extended
coverage.
Note
: CarePAK coverage cannot be extended beyond the original term
purchased.
The CarePAK Extended Service Plan (one (1) year or two (2) year) must
be purchased during the printer warranty period and goes into effect on
the day the original printer warranty expires. It does not include extended
coverage for any consumables, such as paper or ink cartridges.
E.
Dealer or Authorized Service Provider Maintenance Agreement
A Dealer or Authorized Service Provider may create a Maintenance
Agreement to provide post-warranty service and support to their
customers by referencing the link
(Page
F.
Time and Material Service
If a Customer calls CITS for service after the product warranty has expired
(and an Extended Service Plan was not purchased), or the Extended
Service Plan has expired, the CITS Help Desk will diagnose the problem,
and determine if on-site service dispatch is required:
•
The customer will be instructed to contact the Authorized Service
Provider registered to their product under the ASCR Program (if the
dealer selected Dispatch by CITS). The Authorized Service provider
may charge the end-user for time and materials for each on-site
service visit.
•
If the product is not registered under the ASCR Program (as Dispatch
by CITS), CITS will dispatch a third-party service company and the
end-user will be charged for time and materials for each on-site service
visit.
G.
imagePROGRAF Web Support (End-User)
Canon USA has a Marketing and Consumer Support Web site available
through the Canon USA Home Pag
Go to to access the imagePROGRAF
web site. This web site contains a full span of solutions that are standard
for Canon USA’s large format printers. The latest firmware, drivers,
software tools, Frequently Asked Questions (FAQ’s), brochures and more
can be downloaded from this site.
Summary of Contents for imagePROGRAF iPF8400S
Page 1: ...Service Guide ...
