imagePRESS C7000VPe Service Guide
imagePRESS C7000VPe Service Guide
April 2013
Page 82
E.
List of Figures
Figure 1 – Learning Path for Service Technicians using the “Old” Blended Training Program.......13
Figure 2 – Learning Path for Service Technicians using the “Current” Blended Training Program 13
Figure 3 – Learning Path for Systems Engineers ............................................................................14
Figure 4 – License Management System ........................................................................................27
Figure 5 – Content Delivery System Web Site.................................................................................28
Figure 6 – e-Support: Flat-Rate Program ........................................................................................52
Figure 7 – e-Support: Authorized Parts Repair Facilities .................................................................54
Figure 8 – e-Support: e-Tag.............................................................................................................55
Figure 9 – e-Support: e-Tag Claim Console ....................................................................................56
Figure 10 – ISG Central ...................................................................................................................57
Figure 11 – CNA: Warranty Credit Inquiry .......................................................................................58
Figure 12 – CNA: e-Tag Warranty Claims Search...........................................................................58
Figure 13 – ISG Central ...................................................................................................................59
Figure 14 – CNA: Warranty Credit Inquiry .......................................................................................60
Figure 15 – CNA: Flat-Rate Warranty Reimbursement Search.......................................................60
Figure 16 – Canon USA Support Escalation Flow Chart .................................................................65
Figure 17 – NAVI: Login Screen ......................................................................................................66
Figure 18 – NAVI: Main Screen .......................................................................................................66
Figure 19 – e-Support: NAVI’s Mini-Home Page .............................................................................68
Figure 20 – e-Support: Login Screen...............................................................................................69
Figure 21 – ISG Central: Login Screen............................................................................................70
Figure 22 – ISG Central: Systems and Technical Support Web Page ............................................70
Figure 23 – ISG Central: Engineering Services and Solutions Service Guides Area......................71