imagePRESS C7000VPe Service Guide
imagePRESS C7000VPe Service Guide
April 2013
Page 67
a)
Benefits
Improves the time to resolution for the more challenging
technical situations faced in the field
Increases customer satisfaction by increasing the number of
first visit problem resolutions, thereby reducing the number of
required second visits
Reduces the chances of incorrect or unnecessary parts usage
with NAVI’s diagnostic abilities and reference information
Enables device engine reporting to aid in service costs
forecasting
b)
Features
Detects the device’s engine status
Enables you to research a knowledge base of known problem
case data to solve a current machine problem when
connected directly to the machine or offline (connection to the
machine has not been established)
Provides access to model servicing information, such as work
procedures and electromechanical component references
Provides a link to Canon Technical Documentation, which is
offered to dealers for sale on a CD-ROM
Provides a link to Canon Service Tools, such as the SST
(Service Support Tool) and PDL Downloader
Enables you to access the machine’s Service Mode from a
computer running the NAVI application, and perform the Auto
Reset function (returns all machine settings back to their initial
or default values)
Enables you to adjust the machine’s error and jam thresholds.
Enables you to lookup replacement parts via a Web browser
c)
Getting Started with NAVI
(1)
Participate in Training
The NAVI e-Learning course is available on e-Support for those
technicians who have computer skills and use the SST. The NAVI e-
Learning course is interactive, and contains guided simulations that
show the technician how to use NAVI to service, maintain, and
troubleshoot
Canon
devices.
Technicians
taking
the
NAVI
e-Learning course will also learn how to make NAVI an integral part
of their tool kit.
After the successful completion of the NAVI e-Learning course,
technicians can begin to use NAVI as the tool to help them resolve
field issues in a timely manner.
