imagePRESS C7000VPe Service Guide
imagePRESS C7000VPe Service Guide
April 2013
Page 56
To submit a new warranty claim, select the type of claim from the
drop-down list, shown below, and complete the required sections of the
e-Tag limited warranty claim form.
Figure 9 – e-Support: e-Tag Claim Console
A copy of the e-Tag warranty claim form and the machine’s service
history must be returned with the original defective parts to the address
provided on the bottom of the e-Tag warranty claim form.
The service history log can be handwritten or computer-generated, and
must include the following information:
Dealer Name
Part Description
Machine’s Installation Date
Date Part Was Removed
Machine’s Serial Number
Machine Copy Count
Part Number
Reason for Removal
Work Performed (Highlight Current Service Call)
For defective drums, ship the drum to the address provided on the
bottom of the e-Tag warranty claim form, accompanied by a copy of the
e-Tag warranty claim form, the machine’s service history log, a “before”
sample copy that depicts the problem, and an “after” sample copy that
shows that the problem has been resolved.
After a claim form is authorized, parts, drums, and labor credits are
posted on the CNA Web site the following business day.
