Canon imagePRESS A3200 Installation And Service Manual Download Page 139 | Manualshive

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T

ROUBLESHOOTING

139

T

ROUBLESHOOTING

This chapter identifies the source of common problems that may occur with the
imagePRESS Server and suggests ways of correcting them. Suggested actions may include
reading user documentation, located on the User Documentation CD.

Troubleshooting process

The imagePRESS Server is a server for the copier and is generally part of a configuration like
the one shown in

. Problems may occur in one of the following areas:

• Inside the imagePRESS Server

• In the interface between the imagePRESS Server and the copier

• In the interface between the imagePRESS Server and the workstations or computers to

which it is connected

F

IGURE

49:

Troubleshooting the system

Troubleshooting the copier, network, remote computers, software applications, and Windows
XP Professional (FES) is beyond the scope of this chapter.

When performing the service procedures described in this chapter, follow the precautions
listed on

Install new components only when necessary. If you determine that the component that you
removed is not faulty, reinstall it.

imagePRESS Server

Copier

Networked computers
or workstations

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Summary of Contents for imagePRESS A3200

Page 1: ...or service technicians for the Canon imagePRESS C7010VP C7000VP C6010VP C6000VP C6010 C6000 Replacement parts and specifications are subject to change For the most current parts list contact your authorized service support center EFI Part Number 45093847 30 September 2010 ...

Page 2: ...ect to change without notice and does not represent a commitment on the part of EFI The documentation is further covered by Legal Notices distributed with this product which can be found on the User Documentation CD The documentation may be provided in conjunction with EFI Software Software and any other EFI product described in the documentation The Software is furnished under license and may onl...

Page 3: ...u will need 22 INTRODUCTION 23 Features 23 How the imagePRESS Server operates 24 Print options 26 INSTALLATION 27 Installation sequence 27 Checking the customer site 29 Setting customer expectations 31 Unpacking the imagePRESS Server 32 Connecting the imagePRESS Server 35 Connecting power and the dongle 36 Connecting to the copier 36 Connecting to the network 40 Starting the imagePRESS Server for ...

Page 4: ...53 Overview 53 imagePRESS Server overview diagrams 54 Accessing internal components 59 Shutting down the system 59 Opening the imagePRESS Server 60 Removing and replacing boards 66 Copier interface board 67 Graphics board 69 User interface board 71 Motherboard 75 Motherboard jumpers 77 Removing the motherboard 78 Replacing the motherboard 83 Replacing parts on the motherboard 96 Motherboard batter...

Page 5: ... service 130 SYSTEM SOFTWARE 132 Overview 132 Installing system software 133 System updates 138 Fiery Clone Tool 138 TROUBLESHOOTING 139 Troubleshooting process 139 Preliminary on site checkout 140 Checking interface cables 141 Checking internal components 142 Inspecting the system 143 Normal startup sequence 148 Error messages and conditions 149 Clearing the CMOS 171 Diagnostic tools 172 Video Di...

Page 6: ...ECIFICATIONS 174 Hardware features 174 Physical specifications 174 Networking and connectivity 174 User software 175 Safety and emissions compliance 175 SERVICING A SYSTEM WITH FURNITURE 176 Procedures 176 INDEX 187 ...

Page 7: ...rver power button 42 FIGURE 12 The imagePRESS Server Control Panel 44 FIGURE 13 Front and back panels 54 FIGURE 14 imagePRESS Server back and side views 55 FIGURE 15 Exploded view of imagePRESS Server components 56 FIGURE 16 Data cable connections in the imagePRESS Server 57 FIGURE 17 Power cable connections in the imagePRESS Server 58 FIGURE 18 Removing replacing the left or right panel 62 FIGURE...

Page 8: ...lacing the front fan assembly 108 FIGURE 38 Removing replacing the front fan from the bracket 109 FIGURE 39 Removing replacing the back fan 111 FIGURE 40 Installing the fan grille 112 FIGURE 41 Removing replacing the power supply 116 FIGURE 42 imagePRESS Server hard disk drives HDDs 119 FIGURE 43 Removing replacing the HDD 120 FIGURE 44 Removing replacing the HDD bracket 121 FIGURE 45 Removing rep...

Page 9: ...the left panel 179 FIGURE 56 Loosening the monitor pole 180 FIGURE 57 Removing the monitor pole assembly 181 FIGURE 58 Routing the cables through the access cutout 182 FIGURE 59 Tightening the monitor pole assembly 183 FIGURE 60 Installing the left panel 184 FIGURE 61 Locking the stability bracket 185 FIGURE 62 Installing the cable cover 186 ...

Page 10: ......

Page 11: ...gePRESS Server is used throughout this guide to refer to the Canon imagePRESS Server A3200 The term copier is used to refer to the Canon imagePRESS C7010VP C7000VP C6010VP C6000VP C6010 C6000 imagePRESS Server media pack The imagePRESS Server media pack contains the following System Software DVD1 for service use only System Software DVD2 for service use only Fiery Options Utility DVD for service u...

Page 12: ...mer documentation Customer documentation also known as user documentation is designed primarily for users and administrators It also has information that may be useful to service technicians therefore cross references to the customer documentation are included in the Installation and Service Guide User documentation can be accessed in the following ways Service technicians can access the documenta...

Page 13: ...ice Procedures Describes removal and replacement procedures for imagePRESS Server components System Software Provides detailed instructions for installing system software on the imagePRESS Server Troubleshooting Identifies the source of common problems and suggests ways of correcting problems Specifications Summarizes the hardware and networking features of the imagePRESS Server controller Servici...

Page 14: ...sale arrangements and the evaluation of the authorized analyst the service technician may be required to configure some TCP IP settings for Ethernet and the connection to the Command WorkStation application installed on the imagePRESS Server The term network administrator as used in this guide refers to a specific person at the customer site the service technician or the authorized analyst In this...

Page 15: ...cluding the green red amber activity lights the display window LCD liquid crystal display and the buttons to the left and right of the display window The term LCD refers to the display window of the imagePRESS Server Control Panel The term DVD drive refers to the imagePRESS Server DVD RW drive The term system software refers to the following software installed on the imagePRESS Server hard disk dr...

Page 16: ... operations which if not performed correctly may lead to death or injury To use the imagePRESS Server safely always pay attention to these WARNINGs The CAUTION format indicates a caution concerning operations which if not performed correctly may lead to injury To use the imagePRESS Server safely always pay attention to these CAUTIONs The IMPORTANT format indicates operational requirements and rest...

Page 17: ...grasping the top panel The top panel does not support the weight of the system AVERTISSEMENT Ne jamais soulever le serveur d impression par sa partie supérieure celle ci ne peut pas supporter le poids du système AVVERTENZA Il server di stampa non deve essere mai sollevato afferrandolo dal pannello superiore in quanto quest ultimo non può sostenere il peso dell intero sistema WARNUNG Heben Sie den ...

Page 18: ...al components Do not pull on the power cable when unplugging the imagePRESS Server Pull the plug instead Do not place objects on the power cable Place the power cable away from foot traffic Do not tamper with or disable the power cable grounding plug Do not use a 3 prong adapter in a 2 hole ungrounded outlet Do not use an extension cord Do not plug the imagePRESS Server into a circuit with heating...

Page 19: ...gs until you are ready to install them When you remove components from an antistatic bag place them on a grounded antistatic surface component side up When you remove an electronic component place it into an antistatic bag immediately Do not walk across a carpet or vinyl floor while carrying an unprotected board 8 Use care when handling parts of the imagePRESS Server as some edges on the unit may ...

Page 20: ... is used as the main disconnect device Ensure that the socket outlet is located installed near the equipment and is easily accessible ATTENTION Le cordon d alimentation doit être débranché pour une mise hors tension totale du produit La prise de courant doit être située ou installée à proximité du matériel et être facilement accessible ATTENZIONE Il cavo di alimentazione deve essere scollegato per...

Page 21: ...as conforme as normas locais GEVAAR Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen Vervang de batterij uitsluitend door hetzelfde door de fabrikant aanbevolen type Ruim gebruikte batterijen op volgens de plaatselijke voorschriften Short circuit protection This product relies on the building s installation for short circuit overcurrent protection Ensure that...

Page 22: ...rounding strap and antistatic mat Flathead screwdriver 0 1 and 2 Phillips head screwdrivers imagePRESS Server documentation including the customer media pack and any related service bulletins Avoid touching magnetic tools to storage media such as HDDs Contact between magnetic tools and magnetic storage media may result in data corruption ...

Page 23: ...uters users can control spooled print jobs sent to the imagePRESS Server Print color grayscale and black and white files Use the Canon imagePRESS C7010VP C7000VP C6010VP C6000VP C6010 C6000 as a high resolution color scanner with Fiery Scan software Use over 100 resident fonts 126 Adobe Type 1 PostScript fonts and 10 TrueType fonts plus several Adobe Multiple Master fonts used for font substitutio...

Page 24: ...and a copier interface board to process image data for printing and scanning images The motherboard includes two quad core Intel Xeon 2 8GHz CPUs that control the image data transfer to and from the copier interface board and run the interpreter The interpreter rasterizes the page description file and compresses the image pattern into memory using compression technology The interpreter outputs com...

Page 25: ...vices Print device imagePRESS Server 3 3 5 12V DC AC power Copier Graphics board CPU 0 CPU 1 Memory ICH Optional monitor Optional keyboard and mouse DVD drive User interface board Network interface 10 100 1000Mbps Copier interface board SATA controller HDDs MCH USB interface Dongle PCI Express PCI Express Memory ...

Page 26: ... Server users to print documents directly from the applications in which the documents were created In addition the imagePRESS Server offers an efficient way to print files that are saved in PostScript Encapsulated PostScript EPS Portable Document Format PDF or Tagged Image File Format TIFF These files can be downloaded directly to the imagePRESS Server using Command WorkStation one of the remote ...

Page 27: ...o the system level and verify functionality at each stage Figure 3 on page 28 outlines the recommended installation procedure for connecting the imagePRESS Server to the copier Because the imagePRESS Server is a node on the customer s computer network make sure that you coordinate your scheduled installation with the network administrator at the customer site For Network Setup information refer th...

Page 28: ...tion and Setup on the User Documentation CD Check installation requirements and verify site conditions If possible obtain verification that the network is operational see page 29 Complete installation see page 43 Remind site administrator to install current user software on networked computers that print to the imagePRESS Server see Printing and Utilities on the User Documentation CD Networked com...

Page 29: ...is space for the imagePRESS Server Allow enough space at the back panel for the cables to route easily and at the side panel so that the imagePRESS Server does not interfere with use of or service to the copier such as clearing a paper jam FIGURE 4 Space requirements Does the copier require service or adjustments Print the copier color Test Page before you install the imagePRESS Server If the prin...

Page 30: ...on equipment including water coolers Do not plug the imagePRESS Server into a switchable wall outlet This can result in the imagePRESS Server being turned off accidentally Network Make sure that the network will be available at the time set for installation Verify with the network administrator that the network is functioning before you attach the imagePRESS Server Make sure that the configuration...

Page 31: ...nnector in place before the date scheduled for the imagePRESS Server installation The network administrator must have a networked computer available during the installation The appropriate software must be installed in advance Documentation for the networked computer and the network operating software should be available The network administrator must install the user software shipped with the ima...

Page 32: ...ollevato afferrandolo dal pannello superiore in quanto quest ultimo non può sostenere il peso dell intero sistema WARNUNG Heben Sie den Druckserver nicht an der oberen Gehäuseabdeckung an Die obere Gehäuseabdeckung ist nicht dafür ausgelegt das Gesamtgewicht des Systems zu tragen ADVERTENCIA No levante nunca el servidor de impresión agarrándolo por el panel superior El panel superior no soporta el...

Page 33: ...should include the following items Bags containing network cable straight through Ethernet Command Status cable crossover Ethernet and region specific power cables Interface Board Kit containing the two copier interface cables and interface board for the copier imagePRESS Server media pack for a list of contents see imagePRESS Server media pack on page 11 SeeQuence Suite media pack including the A...

Page 34: ... place 4 Set aside the remaining components from the accessory kit 5 Remove any packing materials and carefully lift the imagePRESS Server out of its box Set aside the packing material and note the orientation of the imagePRESS Server in the box in case you need to repack it later FIGURE 5 Contents of imagePRESS Server shipping box Copier interface cables x2 inside Interface Board Kit Media packs ...

Page 35: ...e the following connections SeeQuence Suite dongle Power Copier Network Before you begin see Precautions on page 17 FIGURE 6 imagePRESS Server connections Command Status Network Power cable SeeQuence Suite dongle Copier interface x2 To copier upper port To copier lower port ...

Page 36: ...d of the imagePRESS Server install the dongle on the client workstation NOTE The dongle is required to use SeeQuence Suite in its fully licensed mode If the dongle is not installed or is removed during a work session SeeQuence Suite will be available in Demo mode only that is documents can be imposed and saved in dbp format but all printed output will display a DEMO watermark To remove the DEMO wa...

Page 37: ...ector of one cable to the upper port on the copier Connect the unkeyed connector of the other cable to the lower port on the copier Each cable connector is designed to fit only one way and on only one interface port on the copier Do not force a cable connector on to the wrong port Forcing the connection may result in permanent damage to the interface port and cable Unkeyed Keyed ...

Page 38: ...t connect each interface port on the copier to its corresponding imagePRESS Server connector in order for the system to function correctly Each cable connector is designed to fit only one way and on only one connector on the imagePRESS Server Do not force a cable connector into the wrong interface connector Forcing the connection may result in permanent damage to the interface connector and cable ...

Page 39: ...te the Command Status crossover Ethernet cable that shipped with the imagePRESS Server NOTE Be sure to use the crossover Ethernet cable for the Command Status connection To verify the cable type align the connectors on each end of the cable as shown in Figure 9 on page 40 On a straight through cable the wire arrangements are identical on both ends on a crossover cable the wire arrangements are dif...

Page 40: ...the connectors on each end of the cable as shown in Figure 9 On a straight through cable the wire arrangements are identical on both ends on a crossover cable the wire arrangements are different FIGURE 9 Straight through and crossover Ethernet cables 3 Connect one end of the network cable to the network connector on the back of the imagePRESS Server see Figure 6 on page 35 The motherboard in the i...

Page 41: ... This section describes how to start the imagePRESS Server for the first time after connecting the cables TO START THE IMAGEPRESS SERVER 1 Make sure that the power switch on the back of the imagePRESS Server is in ON position FIGURE 10 imagePRESS Server power switch ...

Page 42: ... and release the button to power on the system The power supply automatically senses the correct voltage FIGURE 11 imagePRESS Server power button 3 Wait for the system to power on and for the imagePRESS Server to reach Idle The imagePRESS Server takes approximately 5 minutes to power on and reach Idle ...

Page 43: ... and E HDD partitions with the exception of any print jobs in the print queues In the future if required this clone image may be used to restore the imagePRESS Server to its initial configuration For detailed instructions see the documentation included on the Fiery Clone Tool DVD The Fiery Clone Tool DVD is included in one of the media packs that ship with the imagePRESS Server 6 Notify the custom...

Page 44: ...LEDs Shutting down and restarting the imagePRESS Server Using the imagePRESS Server Control Panel This section describes the Control Panel at the top of the imagePRESS Server The Control Panel is used for the following tasks Ejecting media from the DVD drive Shutting down restarting or rebooting the imagePRESS Server see page 51 FIGURE 12 The imagePRESS Server Control Panel Activity light Line sel...

Page 45: ... draw power when the imagePRESS Server is in this state Solid green The imagePRESS Server is in Idle state Flashing amber An error has occurred causing printing to be disabled Flashing green The imagePRESS Server is receiving processing or printing a job Flashing or solid red An error has occurred causing printing to be disabled Line selection buttons Use the four line selection buttons on the rig...

Page 46: ...imulation simulation method and compression information Configuration Lists the current server and device configuration This includes information about all current Setup settings calibration profile and the Ethernet address of the imagePRESS Server The Configuration page also provides version information for the BIOS chip and information on any installed options or special features included in the...

Page 47: ...uivalent to the Restart Server Shut Down System and Reboot System commands on the imagePRESS Server Control Panel see page 45 You should always use these commands to restart shut down or reboot the system do not use the power and reset buttons on the imagePRESS Server front panel Clear Server Clears all jobs from the server queues It also clears the Job Log all jobs saved on the server HDD and the...

Page 48: ...n and Setup on the User Documentation CD Tray Alignment Use this feature to align input trays for printing Aligning the trays helps to center an image on the printed page or to match the front and back images of a duplex printed page For more information see Utilities on the User Documentation CD Calibration Allows the customer to calibrate the imagePRESS Server color output using ColorCal For mor...

Page 49: ...er is displayed This screen provides status information about current job activity on the imagePRESS Server 4 Touch the Functions button 5 Select Print Pages 6 Choose the page that you want to print from the list that appears The imagePRESS Server sends the selected page to the copier 7 If you printed the imagePRESS Server Test Page examine the quality of the Test Page from the copier If the Test ...

Page 50: ... User Documentation CD TABLE 1 Network link indicators TABLE 2 Network speed indicators LINK ACTIVITY LED Network link status Off No link to network Solid green Valid link to network Flashing green Data transfer is in progress SPEED LED Network speed Off 10 Megabits second Solid green 100 Megabits second Solid yellow or orange 1000 Megabits second LINK ACTIVITY SPEED Ethernet network port upper RJ...

Page 51: ... the front panel For more information see Figure 10 and Figure 11 on page 42 2 Wait for the system to power on and reach Idle The imagePRESS Server takes approximately 5 minutes to power on and reach Idle TO SHUT DOWN THE IMAGEPRESS SERVER FROM THE CONTROL PANEL NOTE Unless instructed otherwise by a service procedure always shut down the imagePRESS Server from the Control Panel or the copier touch...

Page 52: ...rver server software to close down and restart You may need to wait 1 minute or longer for the server software to restart TO REBOOT THE IMAGEPRESS SERVER FROM THE CONTROL PANEL NOTE Unless instructed otherwise by a service procedure always reboot the imagePRESS Server from the Control Panel or the copier touch panel Do not use the reset button on the front of the imagePRESS Server to reboot the sy...

Page 53: ... Fans Power supply HDDs hard disk drives DVD drive Switch bank assembly Replacement parts are available from your authorized service support center The terms replace and replacing are typically used throughout this guide to mean reinstallation of existing components Install new components only when necessary If you determine that a component you have removed is not faulty reinstall it When perform...

Page 54: ...Front and back panels Back panel Front panel Network 10 100 1000 Power switch Bracket cover plate LCD and line selection buttons DVD drive Power button Reset button Front USB ports NOTE Unlabeled components are not used USB ports SeeQuence Suite dongle Power connector Command Status Copier interface ports To copier upper port To copier lower port ...

Page 55: ...d connectors PCI E x16 Empty PCI E1 x8 Copier interface board PCI E2 x8 Graphics board PCI E x4 Empty Side view Back view Power supply DVD drive HDD1 Slot 7 Slot 6 Slot 4 Slot 3 Slot 2 Slot 1 Slot 5 Copier interface ports Motherboard PCI E2 x8 PCI E1 x8 PCI E x16 HDD2 HDD3 PCI E x4 ...

Page 56: ... sled 9 Option sled 10 Front panel 11 Upper faceplate 12 HDDs hard disk drives 13 Front fan assembly 14 Back fan 15 Motherboard tray 16 Motherboard 17 Copier interface boards 18 Graphics board 19 DIMMs 20 CPUs and cooling assemblies 21 UIB cable 22 DVD drive data power cable 23 HDD data cables NOTE Monitor mouse keyboard furniture and other accessories are not shown 10 1 5 12 14 15 16 19 6 3 20 22...

Page 57: ...wer button in switch bank assembly Motherboard J102 pins 6 and 8 align the triangle on the cable connector as shown 4 Speaker Buzzercable Speaker in switch bank assembly SPKR connector J105 on motherboard align triangle on cable connector as shown 5 Front USB cables Front USB ports in switch bank assembly USB2 and USB3 connectors on motherboard either connector may be used for either cable 6 DVD d...

Page 58: ... fan connector REAR FAN J50 top three pins 5 Power supply cables Power supply not shown a 8 pin connector Motherboard PW3 b 8 pin connector Motherboard PW1 c 24 pin connector Motherboard PW2 d SATA power connector DVD drive data power cable e SATA power connector HDD1 f SATA power connector HDD2 g SATA power connector HDD3 4 1 Front of chassis Base of chassis 2 3 To power supply not shown 5a 5c 5d...

Page 59: ...off the network TO SHUT DOWN THE IMAGEPRESS SERVER 1 Ensure that the imagePRESS Server is not receiving processing or printing any files If the system has just finished processing wait at least 5 seconds after the system reaches Idle before beginning the shutdown procedure NOTE Notify the network administrator before you remove the imagePRESS Server from the network 2 Press the Menu button on the ...

Page 60: ...afferrandolo dal pannello superiore in quanto quest ultimo non può sostenere il peso dell intero sistema WARNUNG Heben Sie den Druckserver nicht an der oberen Gehäuseabdeckung an Die obere Gehäuseabdeckung ist nicht dafür ausgelegt das Gesamtgewicht des Systems zu tragen ADVERTENCIA No levante nunca el servidor de impresión agarrándolo por el panel superior El panel superior no soporta el peso del...

Page 61: ...For guidelines on which panels to remove see the service procedure for the given component NOTE When removing multiple panels from the imagePRESS Server use the following order Left panel see page 62 Right panel see page 62 Front panel see page 63 Top panel see page 65 NOTE Reverse the listed order when replacing panels 4 Place the imagePRESS Server on a flat surface Attach an ESD wrist strap befo...

Page 62: ... chassis and lift the panel off the chassis FIGURE 18 Removing replacing the left or right panel 3 To replace the panel fit the front edge of the panel around the pivot in the chassis see Figure 18 4 Swing the back edge of the panel closed against the chassis and replace the three screws that you removed earlier Be careful not to damage any cables when replacing the panel Fold all cables inside th...

Page 63: ...nels 1 Remove the upper faceplate from the front panel see Figure 19 Pull the bottom edge of the faceplate away from the front panel and carefully remove the faceplate from the front panel NOTE You must remove the upper faceplate in order to remove the front panel from the chassis FIGURE 19 Removing the upper faceplate Upper faceplate ...

Page 64: ...nel 3 To replace the front panel align the four cutouts in the panel with the power and reset buttons and front USB ports see Figure 20 on page 64 4 Press the panel against the chassis to lock the panel into place Lock the panel tabs in pairs first the top tabs then the middle tabs then the bottom tabs 5 Replace the upper faceplate Orient the faceplate as shown in Figure 20 on page 64 Insert the t...

Page 65: ... lift the edge of the plug out of the top panel and remove the plug FIGURE 21 Removing replacing the top panel 2 Loosen the panel see Figure 21 Slide the top panel toward the front of the chassis to disengage the hooks in the panel from the six slots in the top of the chassis NOTE You may need to tap the back edge of the panel toward the front of the chassis to disengage the panel Slot for panel h...

Page 66: ...Figure 21 on page 65 Place the six hooks on the underside of the panel into the slots in the top of the chassis and then slide the top panel toward the back of the chassis to engage the hooks NOTE You may need to tap the front edge of the panel toward the back of the chassis to engage the panel completely Removing and replacing boards This section includes procedures for removing and replacing the...

Page 67: ... The copier interface board in the imagePRESS Server provides the print interface between the imagePRESS Server and the copier FIGURE 22 Diagram of copier interface board component side To PCI E1 x8 connector on motherboard Copier interface ports ...

Page 68: ... from its motherboard PCI connector Grasp the board at the front and back edge and gently pull the board straight out of its connector on the motherboard Remove the board from the chassis When removing the board be careful not to damage or disconnect any motherboard cables that are installed nearby Place the removed board in an antistatic bag TO REPLACE THE COPIER INTERFACE BOARD 1 Install the cop...

Page 69: ...e back panel see Figure 13 on page 54 You must remove the bracket cover plate in order to access the bracket screws for the graphics board 3 Remove and set aside the bracket screw that attaches the board mounting bracket to the back panel 4 Remove the graphics board from its motherboard PCI connector Grasp the board at the front and back edge and gently pull the board straight out of its connector...

Page 70: ...ng down toward the base of the chassis The board connector is keyed to fit only one way When reseating the board be careful not to disturb any motherboard cables that are installed nearby 3 Replace the bracket screw to the mounting bracket in the back panel slot 4 If you removed the metal port cover from the board mounting bracket earlier reinstall the cover now Reinstall the cover using the two s...

Page 71: ... line selection buttons Up and down buttons Menu button The UIB cable routes from the connector on the back of the user interface board to the designated USB connector on the motherboard see Figure 16 on page 57 and Figure 26 on page 76 FIGURE 23 Diagram of the user interface board front and back Back Front Line selection button pads Up button pad Menu button pad Down button pad Display window LCD...

Page 72: ... the UIB Detach the UIB cable by grasping the cable connector Avoid pulling on the cable itself 4 Remove the four screws that secure the UIB to the underside of the top panel see Figure 24 5 Remove the UIB from the top panel Be sure to remove the plastic lens that covers the display window of the UIB FIGURE 24 Removing replacing the user interface board 6 If you are removing the UIB to replace it ...

Page 73: ...y positioned the buttons make contact with the button pads on the front of the UIB and provide users with manual status and control capability from the Control Panel Use needlenose pliers to pull the button tabs carefully through the anchoring holes in the UIB until the buttons are secured in place FIGURE 25 Removing replacing the UIB buttons 2 Turn the top panel over to expose its underside and p...

Page 74: ...the following Cut the tie wrap securing the old cable to the underside of the top panel and remove the old cable NOTE The tie wrap is used to secure the cable during shipment and does not need to be replaced when you replace the cable 6 Attach the UIB cable to the connector on the back of the UIB 7 Replace the top panel see page 65 NOTE When replacing the top panel be sure to route the UIB cable t...

Page 75: ...to and from the copier interface board The motherboard controls HDD functions and the communication between the imagePRESS Server and external devices DIMM sockets on the imagePRESS Server contain four 1GB DIMMs see page 99 The motherboard also includes One PCI E PCI Express x16 connector Two PCI E x8 connectors One PCI E x4 connector ...

Page 76: ...r CPU2 FAN 14 Empty PCI E x16 connector 15 Copier interface board PCI E1 x8 16 Graphics board PCI E2 x8 17 Empty PCI E x4 connector 18 CPU0 fan connector CPU1 FAN 19 CPU0 and cooling assembly 20 Empty DIMM connector J2 21 Empty DIMM connector J1 22 Empty DIMM connector J4 23 DIMM J3 24 Empty DIMM connector J6 25 DIMM J5 26 8 pin power connector PW1 27 24 pin power connector PW2 28 Battery BAT 29 J...

Page 77: ...ions Do not move or change any of the default jumper configurations TABLE 3 Jumper pins on the motherboard Location on motherboard Default jumper configuration when the motherboard is oriented as shown in Figure 26 on page 76 J13 near the SPKR pins Left two pins J19 near the battery No jumper installed ...

Page 78: ... UIB cable front USB cables power button cable reset button cable and speaker cable This section also includes information on the following Replacing DIMMs Replacing a CPU Replacing the battery Configuring jumpers Follow standard ESD precautions see page 19 when handling components During service to the motherboard avoid using excessive force and always place the motherboard on a grounded non meta...

Page 79: ...ttached to the motherboard for the location of each connector on the motherboard see Figure 16 on page 57 and Figure 17 on page 58 Front fan cable Back fan cable HDD data cables DVD drive data power cable UIB cable Front USB cables To remove the motherboard tray you may first need to cut the tie wrap that secures the front USB cables to the chassis 8 pin motherboard power cable PW1 8 pin motherboa...

Page 80: ...otherboard tray 5 Slide the motherboard tray away from the back of the chassis until the connector plate detaches from the back panel see Figure 27 6 Grasping the board guide lift the front edge of the motherboard tray and carefully remove the tray from the chassis Fan Front Back Thumb screw 1 of 2 Lift front edge of tray up and remove from chassis Board guide Slide tray away from back of chassis ...

Page 81: ...ve the nine mounting screws that secure the motherboard to the motherboard tray see Figure 28 2 Remove both CPU cooling assemblies from the motherboard see page 102 Each CPU cooling assembly is secured by four screws that attach to posts in the motherboard tray To avoid flexing and possibly damaging the motherboard during removal of the cooling assemblies always remove the nine motherboard screws ...

Page 82: ...e the motherboard from the motherboard tray As you remove the motherboard make sure that it clears both the connector panel and the board guide Avoid handling contacts and using excessive force 5 If you are replacing the motherboard with a new motherboard remove the following from the old motherboard DIMMs see page 99 CPUs see page 102 ...

Page 83: ...ed single use dongle to inventory Do not reinstall system software Reinstalling system software is not necessary when installing a new motherboard and can result in an error if done before transferring options BIOS chips are not interchangeable Do not transfer the BIOS chip from the old motherboard onto the new motherboard Doing so can damage the imagePRESS Server Do not install a new HDD at the s...

Page 84: ... the new motherboard Doing so can cause the system to shut down due to incompatibility issues 3 Angle the motherboard so the back panel connectors on the motherboard fit into the cutouts in the connector panel of the motherboard tray see Figure 28 on page 81 4 Align the mounting holes in the motherboard with the mounting posts on the motherboard tray 5 Install the CPU cooling assemblies that you r...

Page 85: ...of the tray over the two standoffs in the chassis see Figure 29 Slide the tray toward the back of the chassis until the connector plate engages the back panel FIGURE 29 Installing the motherboard tray 3 Replace the two thumb screws that secure the tray to the chassis see Figure 27 on page 80 4 Replace the two screws that secure the connector plate to the back panel of the chassis see Figure 27 on ...

Page 86: ... as shown in Figure 16 on page 57 Power button cable J102 pins 6 and 8 Make sure that the triangle on the cable connector aligns with pin 6 as shown in Figure 16 on page 57 24 pin motherboard power cable PW2 8 pin motherboard power cables PW1 and PW3 You may connect either 8 pin cable to either power connector Front USB cables USB2 and USB3 You may connect either cable to either USB connector UIB ...

Page 87: ...er on the system Verifying the functionality of a new motherboard installation After you install a new motherboard and reassemble the system you first need to verify all functionality by using the single use dongle to enter Service Mode Be sure to verify the motherboard functionality before transferring options to the new motherboard described on page 90 do not transfer options prematurely Enterin...

Page 88: ...s such as for SeeQuence Suite and USB devices except for the optional keyboard and mouse that may be currently installed on the front and back of the imagePRESS Server 2 Unpack the single use dongle included with the new motherboard and connect it to any available USB port on the imagePRESS Server see Figure 30 FIGURE 30 Connecting the single use dongle Connect dongle to an available USB port ...

Page 89: ...tup on the User Documentation CD If the problem that you are troubleshooting persists or if you are unable to perform steps 4 and 5 above while in Service Mode the new motherboard has not solved the problem that you are troubleshooting If this is the case do not transfer options to the motherboard described on page 90 and do not attempt any other troubleshooting procedures yet such as reinstalling...

Page 90: ...imagePRESS Server is fully assembled verified in Service Mode see page 87 and powered off 1 Make sure that the one time use dongle is firmly attached to a USB port on the imagePRESS Server and that no other dongles or USB storage devices for example a flash or thumb drive are attached to the imagePRESS Server The options transfer process may fail if other dongles and or USB storage devices are con...

Page 91: ...ul information until options are transferred to the new motherboard Dongle Info displays the dongle type and uses remaining For more about viewing Server Info and Dongle Info see page 93 Click each item to confirm and then select Transfer to transfer options The Transfer button is unavailable until you confirm both items Selecting View Server Information displays no useful information until option...

Page 92: ...nformation to verify the transferred option s For more about viewing Server Information see page 93 Select Exit Reboot to continue Select Server Info to verify the transferred option s For more about viewing Server Info see page 93 Select OK to eject the CD and reboot the system Select OK to eject the CD and reboot the system Control Panel Action Monitor Action Enabling options Please wait Do not ...

Page 93: ...and the option or function that the dongle enables Selecting Server Info or View Server Information on the monitor after transferring options allows you to determine the imagePRESS Server BIOS version motherboard MAC address and options currently enabled on the system This information is useful when you want to verify the state of the system before and after you expend the dongle TO VIEW DONGLE OR...

Page 94: ...fer View Server Information IMPORTANT Before proceeding make sure that you have Installed the new motherboard Verified operation in Service Mode Fiery Options Utility Server Info Dongle Info Enable option s Exit Reboot Main Menu BIOS Version x xx date Server Info OK MAC Address xxxxxxxxx xxxxxxxxx Server Info OK Enabled option option name option name Server Info OK Select Fiery Options Utility Exi...

Page 95: ...gle is attached to the system No uses remaining The dongle has already been used and cannot be reused Obtain an unused dongle and start again This is a base bios No upgrade can be done The options transfer process has not been done Complete the options transfer process using the Fiery Options Utility CD and dongle included in the motherboard spare kit Fatal error Unable to mount hard disk Update f...

Page 96: ... batteri af samme fabrikat og type Brugte batterier skal bortskaffes i henhold til gældende regler VAROITUS Paristo voi räjähtää jos se on vaihdetaan väärän tyyppiseen paristoon Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin Hävitä käytetty paristo paikallisten määräysten mukaisesti ADVARSEL Eksplosjonsfare ved feilaktig skifte av batteri Benytt samme batteritype eller en tilsv...

Page 97: ...the clip away from the battery until the socket ejects the battery FIGURE 31 Motherboard battery 4 Slide the battery out of its socket 5 To insert a new battery slide it into the socket so that the positive side of the battery faces up 6 Press the battery down into the socket until it snaps into place Make sure that the battery is securely installed in the socket 7 Reassemble the imagePRESS Server...

Page 98: ...age 59 NOTE Be sure to remove the power cable from the imagePRESS Server before opening the system and clearing the CMOS 2 Remove the battery see page 97 3 Wait 2 minutes to allow the motherboard electrical components to fully discharge 4 Reinstall the battery see page 97 5 Reassemble the imagePRESS Server and verify functionality see page 130 6 Configure the time and date in Setup For more inform...

Page 99: ...ion provides four 1GB DIMMs for a total of 4GB of memory J11 J9 J5 and J3 are occupied NOTE DIMMs must be correctly installed in order for the imagePRESS Server to function properly To ensure proper operation replace DIMMs only with approved replacement 1GB DIMMs obtained from your authorized service support center A J11 Set 1 J12 B J9 J10 C J7 J8 Set 0 J2 C J1 J4 B J3 J6 A J5 CPU 0 CPU 1 ...

Page 100: ...n each set must be the same DIMMs must first be installed in the A position sockets then the B position sockets and finally the C position sockets of each set Higher capacity DIMMs should be installed first in the A position sockets with the other DIMMs following in descending order of capacity For example In a two DIMM configuration use the A position J11 and J5 sockets In a four DIMM configurati...

Page 101: ...ers close securely around the ends of the DIMM and each DIMM is fully seated in its socket 5 If you installed a new or additional DIMM clear the CMOS see page 98 You should clear the CMOS after installing a new or additional DIMM to ensure compatibility between the new component and previous settings stored in the BIOS NOTE Be sure to remove the power cable from the imagePRESS Server before cleari...

Page 102: ...fan cable from the motherboard and remove the CPU cooling assembly from the motherboard The CPU cooling assembly consists of a fan and a heatsink FIGURE 34 CPU socket and cooling assembly Follow standard ESD precautions when handling the motherboard and all components see page 17 CPU fan Heatsink CPU CPU socket in motherboard Mounting screw 1 of 4 Mounting hole in motherboard 1 of 4 ...

Page 103: ...lowed if you are removing the CPU cooling assemblies to service the motherboard In this case first remove the motherboard tray see page 79 remove the 9 motherboard mounting screws to relieve tension on the motherboard and then remove both cooling assemblies from the motherboard as described in the following steps 1 Shut down the imagePRESS Server remove all cables from the back and then open the s...

Page 104: ...U cooling assembly off the CPU Be aware that both the cooling assembly and the CPU may be very hot Also use caution when removing the cooling assembly as the thermal compound applied to the bottom of the heatsink may damage the CPU if the heatsink is removed too forcefully First carefully rotate the cooling assembly on top of the CPU applying firm pressure to break the thermal seal Then lift the c...

Page 105: ...face of the CPU chip with a clean lint free cloth to ensure proper contact with the new heatsink If you removed the original CPU from the motherboard in order to install it on a new motherboard be sure to remove all thermal compound residue from the surface of the CPU and the base of the heatsink It may help to scrape all the residue off the surface using the flat edge of a non conductive tool Use...

Page 106: ...e four mounting screws in the cooling assembly with the four mounting holes in the motherboard Make sure that the thermal compound on the base of the assembly completely covers the CPU chip Incorrect installation could cause the CPU to overheat 3 Tighten the four screws to secure the cooling assembly to the motherboard and motherboard tray To avoid flexing and possibly damaging the motherboard par...

Page 107: ...en the system is on The fans circulate air inside the imagePRESS Server in order to cool integrated circuits within the system You should hear the fans start as soon as you power on the imagePRESS Server If you do not hear the fans the most likely problem is a faulty cable connection see Figure 17 on page 58 ...

Page 108: ... In order to access the fan you must remove the left panel 2 Detach the 3 pin fan cable connector from its connector on the motherboard 3 Remove the fan assembly from the chassis see Figure 37 Press to unlock the latches on the fan mounting bracket and lift the assembly out of the chassis When removing the fan assembly be careful not to disturb or disconnect any cables that are installed nearby FI...

Page 109: ...ttach the old fan to the mounting bracket and remove the fan from the bracket see Figure 38 To remove a rivet use a flathead screwdriver to pry loose the rivet head while squeezing and pushing the locking end of the rivet with your fingers FIGURE 38 Removing replacing the front fan from the bracket Rivet 1 of 4 ...

Page 110: ...lacing the old fan with a new one and you damaged the original rivets while removing the old fan use the rivets provided in the bag labeled FRONT FAN This bag of rivets accompanies the spare fan kit 3 Insert the fan assembly into the space between the board guide and the chassis see Figure 37 on page 108 4 Secure the fan assembly to the chassis Fit the three tabs at the bottom of the mounting brac...

Page 111: ... access the fan you must remove the left panel 2 Detach the 3 pin fan cable connector from its connector on the motherboard 3 Remove the four plastic rivets that attach the fan to the chassis and then remove the fan To remove a rivet use a flathead screwdriver to pry loose the rivet head while squeezing and pushing the locking end of the rivet with your fingers or a screwdriver FIGURE 39 Removing ...

Page 112: ...ompanies the spare fan kit and contains rivets that are identical to the original rivets used to secure the grille to the fan 2 Position the fan against the chassis When correctly positioned the metal grille on the fan should be facing away from the back panel and the fan cable should be able to reach its connector on the motherboard 3 Align the four holes on the fan with the four holes in the cha...

Page 113: ... describes how to remove and replace the power supply For more information about the power supply see Physical specifications on page 174 Do not open the power supply for service or troubleshooting purposes Opening the power supply voids the warranty ...

Page 114: ... OK 9 Purple 5Vsb 10 11 Yellow White 12V 13 Orange 3 3V Brown 3 3V sense 14 Blue 12V 16 Green PS ON 20 White 5V 1 2 3 4 Black COM 5 6 7 8 Yellow Black 12V 1 2 3 4 Black COM 5 6 7 8 Yellow Blue 12V 12 11 10 9 8 7 6 5 4 3 2 1 24 23 22 21 20 19 18 17 16 15 14 13 24 pin ATX connector to motherboard PW2 24 pin ATX PW2 8 pin CPU PW3 4 pin CPU 8 pin CPU PW1 4 3 2 1 8 7 6 5 8 pin CPU connector to motherbo...

Page 115: ... the ferrite from the cables Set aside the ferrite so that you can replace it later 6 Detach the SATA power cable from the power connector of the dual cable for the DVD drive 7 Remove any tie wraps securing the power cables to the chassis 8 Place the imagePRESS Server in the upright position Cable connector Pin s Wire color Voltage Connection 1 Yellow White 12V 2 Black COM 3 Black COM 4 Red 5V 1 n...

Page 116: ... the power supply s support beam to the two chassis bars see Figure 41 11 Gently lift the power supply with its support beam out of the chassis FIGURE 41 Removing replacing the power supply Support beam for power supply Left screw Left chassis bar Right screw Power supply Back panel screw 1 of 4 NOTE To service the power supply place the imagePRESS Server in upright position ...

Page 117: ...wer cable that connects to the DVD drive 6 Connect three of the other SATA power cables to the SATA power connectors on the three HDDs NOTE Some HDDs may have both PATA and SATA power connectors Always connect power to the SATA power connector on the HDD Do not use the PATA power connector 7 Install the ferrite around the three SATA power cables that connect to the HDDs Use the ferrite that you re...

Page 118: ...DD Security Option Proper handling Improper handling can damage the HDD Handle the HDD with extreme care Use proper ESD practices when grounding yourself and the imagePRESS Server Keep magnets and magnetic sensitive objects away from the HDDs Do not remove the screws on top of the HDDs Loosening these screws voids the warranty Never drop jar bump or put pressure on the HDDs Handle the HDDs by the ...

Page 119: ... the 250GB HDD installed in the top slot of the chassis HDD1 is partitioned into drive letters c and d HDD2 is the 500GB HDD installed in the middle slot of the chassis HDD3 is the 500GB HDD installed in the bottom slot of the chassis HDD2 and HDD3 are configured together as a single RAID drive represented by drive letter e FIGURE 42 imagePRESS Server hard disk drives HDDs HDD1 250GB HDD2 500GB HD...

Page 120: ...Font List lists the fonts currently on the HDDs Along with the fonts provided the customer may have installed additional fonts for more information see page 49 2 Shut down the imagePRESS Server remove all cables from the back and then open the system see page 59 In order to access the HDDs you must remove the left panel 3 Remove the power cables from all three HDDs 4 Remove the data cables from al...

Page 121: ...vers Loosening or removing these screws will break the seal and void the HDD warranty Do not touch the drives with magnetic objects such as magnetic screwdrivers and avoid placing items such as credit cards and employee ID cards that are sensitive to magnets near the HDDs 7 Place the HDD in an antistatic bag FIGURE 44 Removing replacing the HDD bracket Replacement HDDs are not shipped with preinst...

Page 122: ...Do not touch the HDD with magnetic objects or place objects sensitive to magnets near the HDD 2 Position the HDD inside the HDD bracket and align the mounting holes with the four holes in the bracket Position the HDD as shown in Figure 44 on page 121 3 Replace the four screws that attach the HDD to the bracket Make sure you use the same screws that you removed earlier 4 Slide the HDD assembly into...

Page 123: ...ps with the HDD Security Option TO INSTALL A REPLACEMENT HDD INSIDE THE SECURITY ENCLOSURE Be sure to perform all the steps of this procedure exactly as described If you fail to perform all of the steps of this procedure system problems may result 1 Remove the old HDD from the Enclosure and install the replacement HDD inside the Enclosure For detailed instructions see the documentation that accomp...

Page 124: ...ut down the imagePRESS Server remove all cables from the back and then open the system see page 59 In order to remove the switch bank assembly you must remove the left right and front panels 2 Detach the following cables Data power cable from the back of the DVD drive Power and reset button cables from the motherboard Speaker cable from the motherboard Front USB port cables from the motherboard 3 ...

Page 125: ... pull the sled out of its slot in the front of the chassis NOTE Be careful not to damage the EMI gasket lining the slot in the chassis Guide the cables out of the chassis as you remove the component sled to prevent them from catching or tangling on internal parts FIGURE 45 Removing replacing the component sled Component sled Slot with gasket lining ...

Page 126: ...switch bank assembly attach the extension cables for the power and reset button cables Locate the two extension cables included in the replacement switch bank assembly kit Attach each extension cable to its corresponding base cable in the switch bank assembly aligning the arrow on the extension cable connector with the arrow on the base cable connector 2 If it is not already attached secure the DV...

Page 127: ...oard connector J102 pins 6 and 8 Make sure that the triangle on the cable connector aligns with pin 6 as shown in Figure 17 on page 58 Reset button cable to motherboard connector J102 pins 5 and 7 Make sure that the triangle on the cable connector aligns with pin 7 as shown in Figure 17 on page 58 Speaker cable to motherboard connector J105 Make sure that the triangle on the cable connector aligns...

Page 128: ...e If you are removing the cable assembly to replace it with a new cable assembly detach the other ends of the cables from the motherboard and the power supply 3 Remove the component sled from the chassis and then remove the switch bank assembly from the component sled see page 124 4 Remove the four screws that secure the DVD drive to the switch bank assembly see Figure 47 Set aside the screws so t...

Page 129: ...ll the switch bank assembly in the component sled and then install the component sled in the chassis see page 126 3 Connect the data power cable to the dual connector on the back of the DVD drive Make sure that the other ends of the cable are connected to the power supply and to SATA0 on the motherboard 4 Reassemble the imagePRESS Server and verify its functionality see page 130 ...

Page 130: ...e on or against any internal heating element Cables do not interfere with removing or replacing components Cables do not interfere with opening or closing imagePRESS Server panels Cables are not tangled Cable slack is secured with tie wraps 2 Restore the system to the upright position 3 Replace any panels that you removed earlier as described in Opening the imagePRESS Server on page 60 4 If you in...

Page 131: ...ge 149 and the Troubleshooting sections of the user documentation User documentation is located on the User Documentation CD Make sure to reassemble the imagePRESS Server See page 130 For cable connections see page 57 and page 58 If the pages do not print verify that the copier interface cables are securely connected and on the correct ports see printing problems in Table 6 on page 149 If image qu...

Page 132: ...mand WorkStation Help Job Log The list of jobs in the Job Log and any jobs in the queues are deleted when you install system software The network administrator can use Command WorkStation to save a current list of jobs not the actual jobs from the Job Log Fonts All fonts on the HDDs are deleted when you install system software Resident fonts are reinstalled when you reinstall system software Any c...

Page 133: ... on the software CD Compatibility When upgrading the system software make sure that the latest user software is installed onto all computers that print to the imagePRESS Server Using incompatible versions of the system and user software may result in system problems Installing system software System and user software are provided on the following media System Software DVD1 includes the Windows XP ...

Page 134: ...lick OK The default Administrator password is Fiery 1 However the network administrator may have configured a new password for the imagePRESS Server Expand the Server item in the left pane and click Backup and Restore Click Backup Fiery Settings Enter a file name and network location for the settings file and then click Save Close the browser window NOTE If it is not possible to save the current i...

Page 135: ...e media and press OK to reboot remove the DVD and select OK Allow the imagePRESS Server to reboot several times automatically Progress messages are then displayed as the system proceeds through additional steps to continue system software installation The system reboots automatically after each step If you are using the Control Panel it may display a blank screen or the message Starting up for ext...

Page 136: ...he Print Server For a list of previously installed patches see the Configuration page that you printed earlier If you installed an upgraded version of system software for example version 1 0 to version 2 0 contact your authorized service support center for a list of valid software patches Some or all of the patches listed on the Configuration page that you printed earlier may no longer be valid Be...

Page 137: ...settings you must configure Setup using the Configuration pages you printed earlier For information on performing setup see Configuration and Setup on the User Documentation CD Bypass any settings if it is more appropriate for the network administrator to set them After configuring the desired settings exit Setup and allow the system to reboot 13 Reinstall the Canon technician related software The...

Page 138: ...ow to schedule System Updates see Configuration and Setup on the User Documentation CD Operating system updates for Windows XP Professional FES should be obtained from Microsoft directly Because such updates are available directly from Microsoft EFI does not maintain or provide them via the System Updates function Fiery Clone Tool The Fiery Clone Tool DVD can be used to clone copy the contents of ...

Page 139: ...ide the imagePRESS Server In the interface between the imagePRESS Server and the copier In the interface between the imagePRESS Server and the workstations or computers to which it is connected FIGURE 49 Troubleshooting the system Troubleshooting the copier network remote computers software applications and Windows XP Professional FES is beyond the scope of this chapter When performing the service...

Page 140: ... that persist after you have checked the external and internal connections this section provides a comprehensive list of internal and external checks that may help you remedy the problem This section includes the following Checking interface cables on page 141 This section describes the quick checks that you can do to make sure that the problem is not caused by a loose connection at the back of th...

Page 141: ...is plugged into the wall supply The imagePRESS Server is powered on The upper LED next to the 10 100 1000 Mbps network port is blinking to indicate network activity see page 50 FIGURE 50 Back panel of imagePRESS Server If all the connectors are properly in place and the power is on proceed to the next stage of troubleshooting Network 10 100 1000 Power switch Bracket cover plate USB ports SeeQuence...

Page 142: ...ver see page 59 In order to access the motherboard you must remove the left panel 2 Before you touch any components inside the imagePRESS Server attach a grounding strap to your wrist and discharge any static electricity on your body by touching a metal part of the imagePRESS Server 3 Inspect the inside of the imagePRESS Server Make sure that no foreign materials have been dropped into the chassis...

Page 143: ...the system Conditions to verify Part and additional page references When the problem occurs verify the following Power cable is connected properly to the imagePRESS Server and to the power outlet The imagePRESS Server is powered on Chassis fans are operating At least one LED on the network connector is lit All external cables required are present in correct connectors well seated Cables cable conn...

Page 144: ...ched Each fan including fan cable is well positioned installed in the correct connector and appears undamaged Boards required on the motherboard are present well seated and in the correct slots Battery is installed Motherboard with Fiery Options Utility DVD and single use dongle page 75 Each DIMM is well seated and installed in the correct slot DIMM connectors are not oxidized reseating removes ox...

Page 145: ... CPU speeds must match Well seated Not visibly damaged The CPU cooling unit is Ready for efficient thermal transfer Well aligned CPU and CPU cooling assembly page 102 Each fan is Properly positioned not backwards Installed in the correct connector Not visibly damaged fan fan cable cable connector and motherboard connector Fans page 107 The power supply is Present Correctly installed Not visibly da...

Page 146: ...ower cables are Present Firmly connected to the SATA power connectors on the HDDs Do not use the PATA power connectors if they are present on the HDDs Not visibly damaged HDD 3 page 118 The DVD drive is Present Correctly installed Not visibly damaged Also verify that the DVD drive data power cable is connected to SATA0 on the motherboard DVD drive page 128 Conditions to verify Part and additional ...

Page 147: ...mmand status cable page 36 Data power cable to DVD drive page 128 Cable to each HDD page 118 Power cable page 36 USB dongle is present when using SeeQuence Suite on the imagePRESS Server Using SeeQuence Suite on the imagePRESS Server requires a mouse monitor keyboard and Acrobat and PitStop software Dongle for SeeQuence Suite page 36 Conditions to verify Part and additional page references ...

Page 148: ...fferent FIGURE 51 Normal startup sequence imagePRESS Server imagePRESS Server imagePRESS Server Code in motherboard BIOS initializes and configures areas on the motherboard The imagePRESS Server is powered on Windows operating system starts up Server software on the HDD completes startup routine Activity light is off Power on 15 seconds 1 2 3 4 No backlight Activity light is solid amber Activity l...

Page 149: ...not correct the problem make sure that you install the old component back in the imagePRESS Server TABLE 6 imagePRESS Server error messages and conditions Symptom Possible cause Suggested action Beep codes during startup 4 beeps followed by 3 beeps followed by 1 beep followed by 2 beeps Missing unmatched incorrect or faulty DIMMs 1 Check for missing DIMMs and reseat the DIMMs to remove any oxidati...

Page 150: ...nel LCD does not light up One of the following Faulty user interface board UIB cable or connections Faulty UIB Recheck the UIB cable connection If the problem persists replace the UIB see page 71 Control Panel LCD lights but is discolored and or no logo appears on the LCD One of the following Faulty user interface board UIB cable or connections Faulty UIB Loose CPU connection s Faulty CPU s Faulty...

Page 151: ...The last DIMM that you installed may be faulty and should be replaced NOTE If the system fails to reach Idle with each DIMM installed in J11 the DIMM socket may be faulty and you may need to replace the motherboard 5 If the problem persists verify the CPU and CPU fan connections and verify that the CPU heatsinks are securely installed see page 102 Test the CPUs by removing the CPU installed in soc...

Page 152: ...ils to reach Idle The last DIMM that you installed may be faulty and should be replaced NOTE If the system fails to reach Idle with each DIMM installed in J11 the DIMM socket may be faulty and you may need to replace the motherboard 4 If the problem persists verify the CPU and CPU fan connections and verify that the CPU heatsinks are securely installed see page 102 Test the CPUs by removing the CP...

Page 153: ...remove any oxidation on the connectors see page 99 Make sure that the DIMM configurations in both socket sets are identical see page 100 5 If the problem persists test the DIMMs by removing all DIMMs except for the one installed in J11 and reboot the system If the system boots to Idle install a different DIMM in J11 and reboot the system Continue to install a different DIMM in the socket and reboo...

Page 154: ...faulty drive If the problem persists replace the faulty drive 7 If the problem persists verify the CPU and CPU fan connections and verify that the CPU heatsinks are securely installed see page 102 Test the CPUs by removing the CPU installed in socket CPU1 and rebooting If the system fails to boot up properly the CPU in socket CPU0 is faulty and should be replaced If the system boots up properly th...

Page 155: ...eboot the system At the Serial ATA AHCI BIOS screen on the monitor wait for the Port XX displays to appear and press the Pause Break key If a HDD description appears next to the Port 01 Port 02 and Port 03 entries all three HDDs are good If No device detected appears next to Port 01 the 250GB HDD in the top slot of the chassis may be faulty Port 02 the 500GB HDD in the middle slot may be faulty Po...

Page 156: ...is missing faulty or not connected System software may be corrupted 1 If the slow startup happens following installation of a software patch or update shut down and then restart to see if the problem persists 2 If the problem persists make sure that the HDD is present and properly connected and then clear CMOS see page 171 When you reboot the imagePRESS Server the HDD will be moved to the top of t...

Page 157: ... cable connections to the DVD drive or faulty cable Faulty DVD drive Faulty motherboard 1 Press the button on the front of the DVD drive to eject the media 2 If the media still does not eject try one of the following On the imagePRESS Server Control Panel press the Menu button and select Eject CD DVD In Windows go to My Computer Right click the icon for the DVD drive and choose Eject 3 If the medi...

Page 158: ...le The last DIMM that you installed may be faulty and should be replaced NOTE If the system fails to reach Idle with each DIMM installed in J11 the DIMM socket may be faulty and you may need to replace the motherboard 3 If the problem persists check for a faulty HDD NOTE To troubleshoot the HDDs connect a monitor keyboard and mouse to the imagePRESS Server Reboot the system At the Serial ATA AHCI ...

Page 159: ...eed to replace the motherboard see page 75 Monitor messages Check power and video cable connections One of the following The copier is not ready to print Problem with the connection between the imagePRESS Server and the copier 1 Make sure the copier is powered on and ready to print 2 Check again that the network and Command Status cables are present and properly connected to the correct port on ea...

Page 160: ... persists check for a faulty HDD NOTE To troubleshoot the HDDs connect a monitor keyboard and mouse to the imagePRESS Server Reboot the system At the Serial ATA AHCI BIOS screen on the monitor wait for the Port XX displays to appear and press the Pause Break key If a HDD description appears next to the Port 01 Port 02 and Port 03 entries all three HDDs are good If No device detected appears next t...

Page 161: ...d faulty drive If the problem persists replace the faulty drive Wrong Missing Dongle One of the following The wrong dongle or no dongle is installed on the imagePRESS Server USB port during the options transfer procedure Motherboard USB port is faulty 1 Install the correct dongle on the imagePRESS Server USB port and repeat the options transfer procedure see Transferring options to the new motherb...

Page 162: ...ck other devices on the network If other devices are not functioning there could be a problem with the network 6 If the rest of the network is functioning properly and the problem persists replace the motherboard see page 75 System starts up slowly seems to hang and then displays one or more DHCP error messages on the monitor One of the following Normal behavior System is searching for a nonexiste...

Page 163: ...face cables are present and properly connected to the imagePRESS Server and the copier see page 36 3 If the problem persists power off on the copier and the imagePRESS Server waiting 1 minute after the imagePRESS Server reaches Idle before you power on the copier 4 Check again that the copier interface board is present and properly connected to the motherboard see page 67 5 If the problem persists...

Page 164: ...may be faulty Port 03 the 500GB HDD in the bottom slot may be faulty Replace the SATA data cable to the suspected faulty drive If the problem persists replace the faulty drive imagePRESS Server appears on the list of printers on the customer s workstation but certain jobs do not print PostScript error Make sure Print to PostScript Error in Setup is set to Yes Check for error messages on the imageP...

Page 165: ...rint job 2 If this fails to clear the problem reboot the imagePRESS Server 3 If the problem persists ask the network administrator to issue the Clear Server command Missing incorrect or faulty DIMMs or faulty DIMM connections 1 Power off the imagePRESS Server check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors see page 99 Make sure that an even number of DIMMs is...

Page 166: ...he cause of the problem Request that the site administrator recalibrate the imagePRESS Server for details see Color Printing on the User Documentation CD and any additional calibration documentation for the imagePRESS Server 3 If the problem persists after recalibration the calibration information on the HDD may be corrupt Reinstall the system software 4 If the problem persists check for a faulty ...

Page 167: ...ons at the back of imagePRESS Server and the copier see page 36 2 Reboot the imagePRESS Server 3 Run the Video Diagnostic see page 172 If the test fails follow the suggested actions on page 172 If the test passes continue with the suggested actions below 4 Reinstall system software 5 Replace the copier interface cables one by one 6 Replace the copier interface board 7 Replace the motherboard Sympt...

Page 168: ...lor quality the custom calibration may have been the cause of the problem Request that the site administrator recalibrate the imagePRESS Server for details see Color Printing on the User Documentation CD and any additional calibration documentation for the imagePRESS Server 3 If the problem persists after recalibration the calibration information on the HDD may be corrupt Reinstall the system soft...

Page 169: ... the back of imagePRESS Server and the copier see page 36 2 Reboot the imagePRESS Server 3 Run the Video Diagnostic see page 172 If the test fails follow the suggested actions on page 172 If the test passes continue with the suggested actions below 4 Reinstall system software 5 Replace the copier interface cables one by one 6 Replace the copier interface board 7 Replace the motherboard Symptom Pos...

Page 170: ... the suggested actions below 4 Reinstall system software 5 Replace the copier interface cables one by one 6 Replace the copier interface board 7 Replace the motherboard If the user can print the imagePRESS Server Test Page but cannot print a job from a computer on the network request that the network administrator do the following Check all components of the network including cables connectors ter...

Page 171: ...cess and open the imagePRESS Server see page 59 3 Remove the battery from the motherboard see page 96 Set aside the battery so that you can replace it later 4 Wait two full minutes 5 Reinstall the battery see page 96 6 Reassemble the imagePRESS Server see page 130 7 Reconnect the power cable to the imagePRESS Server 8 Power on the imagePRESS Server and configure the date and time in Setup For more...

Page 172: ...O DIAGNOSTICS 1 On the copier touch panel touch the arrow button 2 Touch the Printer button 3 Touch the Printer Status Settings button 4 Touch the Functions button 5 Touch Run Diagnostics and then touch Video Diagnostics If the screen displays the message Video diags passed the copier interface board is installed properly 6 If the screen displays the message Video diags failed then Power off the i...

Page 173: ...n 4 Touch the Functions button 5 Touch Run Diagnostics and then touch Test E mail The screen displays the message Sending Test e mail See E mail Log for results 6 Return to the Functions menu 7 Touch Print Pages and then touch E mail Log The imagePRESS Server sends the E mail Log to the copier 8 On the E mail Log locate the results of the test in the Status column A successful transmission indicat...

Page 174: ...emperature 5 C to 40 C Relative Humidity 10 85 non condensing Power Supply Rating 100 240V 50 60Hz 5A Power Supply Voltage Input 100 240V 50 60Hz Power Supply Current Input 100V 8A Max 240V 4A Max Rated Power Consumption 500W Dimensions Depth x Width x Height 58 8 cm 23 17 in x 21 2 cm 8 36 in x 57 6 cm 22 7 in Weight 30 35 kg 66 90 lb Networking and connectivity Supports AppleTalk and TCP IP prot...

Page 175: ... every network computer that might print to the imagePRESS Server Safety and emissions compliance The imagePRESS Server has been certified to meet the Restriction of Hazardous Substances Directive RoHS In addition it meets or surpass the following government standards Safety approvals EMI approvals UL 60950 1 2007 TUV CU mark FCC Class B CAN CSA C22 2 No 60950 1 07 VCCI Class B EN 60950 1 2006 A11...

Page 176: ... the furniture in order to access internal components for service Procedures If the imagePRESS Server is installed in the optional furniture you must remove it from the furniture before you perform most service procedures FIGURE 1 imagePRESS Server installed on the furniture Drawer imagePRESS Server Table top Monitor Monitor pole Stand ...

Page 177: ...ables are removed from the back of the imagePRESS Server 2 Remove the cable cover and disconnect the two monitor cables power and video Power from the back of the monitor and from the wall outlet Video from the back of the monitor and from the back of the imagePRESS Server FIGURE 2 Removing the cable cover and monitor cables Video cable Cable cover Power cable ...

Page 178: ...acket to the stand FIGURE 3 Loosening the stability bracket 4 Lift the bracket and gently pull the Fiery away from the table top Make sure to pull the imagePRESS Server out just enough so that the front panel of the imagePRESS Server is aligned with the back edge of the table top Stability bracket Thumbscrews ...

Page 179: ...G A SYSTEM WITH FURNITURE 179 5 Remove the imagePRESS Server left panel three screws so that you can access the monitor pole tightening mechanism FIGURE 4 Removing the left panel Tightening mechanism Left panel ...

Page 180: ...RNITURE 180 6 Use the 5mm Allen key to loosen the screw that secures the monitor pole to the imagePRESS Server The 5mm Allen key should be stored in the side drawer of the furniture FIGURE 5 Loosening the monitor pole Allen key ...

Page 181: ...he monitor pole assembly up and out of the imagePRESS Server monitor mount FIGURE 6 Removing the monitor pole assembly 8 Remove the monitor cables from the imagePRESS Server and continue with the instructions in To open the imagePRESS Server on page 61 Monitor pole Remove cables ...

Page 182: ...rver forward just until its front panel is aligned with the back edge of the table top Use the handle on the stability bracket to lift the rear of the imagePRESS Server and slide it forward 3 Feed the monitor cables power and video into the access cutout in the back of the imagePRESS Server Pull each cable out of the top of the imagePRESS Server FIGURE 7 Routing the cables through the access cutou...

Page 183: ...rt the pole into the top of the imagePRESS Server so that it is inside the monitor mount Tighten the assembly into place using the 5mm Allen key Store the 5mm Allen key in the side drawer of the furniture FIGURE 8 Tightening the monitor pole assembly Tighten monitor assembly ...

Page 184: ...SERVICING A SYSTEM WITH FURNITURE 184 5 Reinstall the left panel on the imagePRESS Server with the screws that you removed earlier FIGURE 9 Installing the left panel ...

Page 185: ...to the stand Lock the imagePRESS Server into place with the two thumbscrews that you removed earlier FIGURE 10 Locking the stability bracket 7 Connect the two monitor cables power and video Power to the back of the monitor and to the wall outlet Video to the back of the monitor and to the back of the imagePRESS Server Stability bracket lock into place with two thumbscrews ...

Page 186: ... Replace the cable cover over the cables and monitor pole FIGURE 11 Installing the cable cover 9 Replace the Allen key in the furniture drawer and continue with the instructions for reassembling the imagePRESS Server on page 130 Cable cover ...

Page 187: ...4 45 71 line selection 44 45 54 71 menu 44 45 71 UIB replacing 73 up 44 45 71 C cables AC power 33 34 checking 141 Command Status 33 34 38 39 copier interface 34 37 38 CPU fan 58 crossover Ethernet 34 39 40 DVD drive 57 127 front fan 58 front USB port 57 127 HDD 57 keyboard 36 monitor 36 177 182 mouse 36 network 33 34 40 power button 57 127 power supply 58 117 reset button 57 127 ribbon 57 127 SAT...

Page 188: ...dual core 24 fan cables 58 quad core 24 removing 103 replacing 105 transfer of 83 crossover Ethernet cable 40 customer site checklist 29 D diagnostics beep codes 149 copier interface board 48 172 error messages 95 149 160 161 network 162 printing 163 170 startup 150 156 system problems 157 159 Test E mail 48 173 Video Diagnostics 48 172 DIMMs beep code for 149 configurations 24 99 removing and rep...

Page 189: ...eature Update DVD 11 ferrite 117 124 127 Fiery Clone Tool DVD 11 33 Fiery Options Utility DVD 90 94 Fiery pages 49 Fiery Scan 23 Fiery 1 password 92 firmware update 123 flathead screwdriver 22 Font List 46 fonts 23 132 front fan mounting bracket 109 removing 108 replacing 110 front panel 54 141 removing and replacing 63 FTP Log 46 functional diagram 25 Functions button 46 furniture 176 186 G graph...

Page 190: ...ansferred options 93 94 viewing dongle information 93 94 N NetWise 23 26 network administrator 14 27 31 network cable 34 40 network problems 162 networks checklist 30 connecting 40 precautions 20 supported 23 24 174 No dongle found 95 No upgrade can be done 95 No uses remaining 95 O One of the disks is bad 161 opening the system 61 Operator Maintenance Assistance Software 133 options transfer to n...

Page 191: ...ty Enclosure 123 SeeQuence Suite 33 36 server information 93 94 service bulletins 22 service calls checklist 29 43 tools required 22 service dongle 87 90 Service Mode 87 service procedures overview 53 service technician 14 Setup options 47 restoring 137 Setup options recording 132 shutting down 45 47 51 59 single use dongle 87 sled 125 slot assignments 55 76 snap top standoffs 82 soft reset 47 sof...

Page 192: ...45 71 updating software 138 USB Media Server command 47 Used Dongle 161 User Documentation CD 11 175 user interface board UIB activity light 71 buttons replacing 73 description 71 display window 71 line selection buttons 71 menu button 71 removing 72 replacing 73 up down buttons 71 user software 14 31 133 175 User Software DVD 11 175 V verifying the motherboard installation 87 verifying transferre...

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