imageFORMULA DR-M160II Service Guide
imageFORMULA DR-M160II Service Guide
June 2014
Page 25
B.
Internet Support
Canon USA e-Support Center Web Site
1.
The
is availble from Canon USA’s Engineering
Services and Solutions Division, provides high quality e-Support via the
Internet. This is only available for Canon USA’s Authorized Servicing
Dealers or Authorized Servicers.
Canon USA’s
is designed to give Authorized
Servicing Dealers and Authorized Servicers access to the following
technical support information:
Proactive notification of new releases, patches, Technical Publications,
and other information via e-mail
Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query
Read or download on-line documentation
Download patches and their Readme files
Download Firmware and Software Drivers
Track and Modify logged Cases
Review all open Cases
Access to the warranty e-Tag system, and training information.
To access the
, you must first register for a
Support ID. To register for a Support ID, go on-line to the Canon USA’s
. Click on the “Register” button and follow the
instructions for registration. This service is available at no additional
charge to Authorized Servicing Dealers or Authorized Servicers.
Figure 11 – The Canon e-Support Center Login
Summary of Contents for imageFORMULA DR-M160II
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