Canon imageFORMULA DR-M160II Service Manual Download

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Canon

imageFORMULA DR-M160II Service Guide

June 2014

Page iii

Contents

Product Overview and Configuration------------------------------------------------------------------ 1

A. Overview ---------------------------------------------------------------------------------------------------------------- 1
B. Optional imageFORMULA Flatbed Scanner Unit ---------------------------------------------------------- 1

imageFORMULA Flatbed Scanner Unit 101 --------------------------------------------------------------- 1

imageFORMULA Flatbed Scanner Unit 201 --------------------------------------------------------------- 1

C. Optional Barcode Module ----------------------------------------------------------------------------------------- 1
D. Configuration ---------------------------------------------------------------------------------------------------------- 2
E. Box Contents (for Main Unit) ------------------------------------------------------------------------------------- 3

II.

Service Authorization--------------------------------------------------------------------------------------- 4

III.

Education Training ------------------------------------------------------------------------------------------ 4

IV. Servicing Notes----------------------------------------------------------------------------------------------- 6

End-User Service Offerings----------------------------------------------------------------------------- 13

A. imageFORMULA DR-Scanner Limited Warranty ----------------------------------------------------------13
B. Technical support for the End User ---------------------------------------------------------------------------13

Telephone Support----------------------------------------------------------------------------------------------13

Internet Support--------------------------------------------------------------------------------------------------13

Exchange Service -----------------------------------------------------------------------------------------------14

C. Post-Warranty Support --------------------------------------------------------------------------------------------15

eCarePAK ---------------------------------------------------------------------------------------------------------15

Maintenance Agreement---------------------------------------------------------------------------------------15

VI. Authorized Servicer Program -------------------------------------------------------------------------- 16

A. Authorized Servicer Customer Registration System ----------------------------------------------------16
B. The ASCR Registration Process -------------------------------------------------------------------------------16

Summary of Contents for imageFORMULA DR-M160II

Page 1: ...Canon Service Guide ...

Page 2: ...n com Distributed in the United States by Canon U S A Inc IMPORTANT THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imageFORMULA DR M160II SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMAT...

Page 3: ...ity dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Support Center Web Sites noted above Please make certain that you are using the latest version Specimens of Web pages included herein are for illustration purposes only DISCLAIMER NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONA...

Page 4: ... I Service Materials 5 IV Servicing Notes 6 A Power and Plug Requirements 6 B Installation Weight Dimensions 7 C Installation Space Requirement 8 D Software Installation Procedures End User 9 E Estimated Installation Time End User 10 F Recommended Computer Requirements End User 10 G Special Tools 10 H Consumable Parts End User 11 I Recommended Replacement Parts 11 J Periodic Maintenance End User 1...

Page 5: ...CITS 22 1 Warranty Marketing Program Buy Out Program 22 2 VIII Product Technical Support Offerings 23 A Technical Support Escalation 23 Canon Technical Support Center 23 1 Call Escalation Procedure 24 2 B Internet Support 25 Canon USA e Support Center Web Site 25 1 Canon USA ISG Central Web Site 26 2 IX Appendix 28 A Specifications 28 B imageFORMULA DR Scanner Limited Warranty 30 C List of Tables ...

Page 6: ...opy PDF Pro Office PaperPort BizCard Reader as well as Canon s CapturePerfect and Capture0nTouch with Microsoft SharePoint and Evernote scan to cloud capability Meets the ENERGY STAR guidelines for energy efficiency B Optional imageFORMULA Flatbed Scanner Unit The optional flatbed scanner unit enables scanning a variety of document types expanding the capabilities of the imageFORMULA DR M160II sca...

Page 7: ...le 1 Configuration Item Item Number 2 imageFORMULA DR M160II shown imageFORMULA DR M160II 5483B002AA Table 2 Consumables Item Item Number 2 Exchange Roller Kit 5607B001AA Note The Exchange Roller Kit consists of the following consumable parts and can be ordered as a sales item Feed Roller and Retard Roller Refer to the Consumable Parts Table on Page 11 Table 3 Options Item Item Number 2 imageFORMU...

Page 8: ... 2 year 9737B006AA 5351B002AA Advanced Exchange Program for Workgroup Scanner 3 year 9737B007AA 5351B003AA Advanced Exchange Program for Workgroup Scanner 4 year 9737B008AA 5351B004AA E Box Contents for Main Unit Note Box contents shown are for reference purposes only and are subject to change without notice imageFORMULA DR M160II Scanner Feed Tray Power Cable 120V AC Adaptor Set up DVD ROM USB Ca...

Page 9: ...rse Code 2 imageFORMULA DR M160II Self Paced On line Training Course 18IFSM1600O 2 Item Numbers and Part Numbers are subject to change without notice B Technician Certification After completing the imageFORMULA DR M160 Self Paced On line Training Course and passing the assessment students will receive certification on the following imageFORMULA desktop scanner imageFORMULA DR M160 desktop scanner ...

Page 10: ...to complete this course and its final exam G Course Highlights This course provides key information for installation and maintenance of the imageFORMULA DR M160II DR M160 along with learning resources that include downloadable service documentation from within the course Students may work at their own pace H Course Equipment Windows workstation Vista XP 2007 or higher Microsoft Internet Explorer v...

Page 11: ...nsion cords The ground connection serves to provide the internal electronics with a reference voltage Faulty or poor ground sources will cause this reference voltage to fall into a range that no longer serves as a reliable reference voltage The internal logic and programming of the imageFORMULA Scanner will not perform reliably because there is an insufficient difference between the internal opera...

Page 12: ...er Unit 101 7 7 lb 3 5 kg imageFORMULA Flatbed Scanner Unit 201 18 7 lb 8 5 kg Table 10 Dimensions Table Unit Height Width Depth imageFORMULA DR M160II 3 with the trays open 14 4 366 mm 11 280 mm 23 9 606 mm imageFORMULA Flatbed Scanner Unit 101 with the cover closed 3 1 79 mm 11 4 290 mm 20 2 513 mm imageFORMULA Flatbed Scanner Unit 201 with the cover closed 3 8 96 mm 22 5 571 mm 17 2 436 mm Figu...

Page 13: ...es as dust may adversely affect the inside of the scanner Avoid warm or humid locations such as near a water faucet water heater or humidifier Avoid locations where ammonia gas is emitted Avoid locations near volatile or flammable materials such as alcohol or paint thinner Avoid locations that are subject to vibration Avoid exposing the scanner to rapid changes in temperature If the room in which ...

Page 14: ...teps outline the imageFORMULA DR M160II installation on Microsoft Windows 1 Login to the PC using an account with Administrator privileges 2 Before installing the software exit all other applications 3 Load the setup disk into the DVD drive of the computer If the User Account Control screen appears Windows 7 Vista click Yes or Permissions 4 The setup menu starts automatically Figure 3 below 5 Clic...

Page 15: ...apable of reading DVDs Operating system Microsoft Windows XP Service Pack 3 or later Microsoft Windows XP x64 Edition Service Pack 2 or later Microsoft Windows Vista Service Pack 2 or later 32 bit 64 bit editions Microsoft Windows 7 Service Pack 1 or later 32 bit 64 bit editions Other requirements An ISIS compatible application or a TWAIN compatible application that is compatible with the above op...

Page 16: ...cleaning Retard roller MG1 4620 010 200 000 2 Item Numbers and Part Numbers are subject to change due to engineering changes etc I Recommended Replacement Parts Canon USA recommends that a dealer keep the following parts in stock for replacement purposes in case of a hardware failure Table 13 Recommended Replacement Parts Description Item Number 2 Quantity Remarks Control PCB MG1 4995 000 1 Sub PC...

Page 17: ...e deformed discolored or melted Such solvents may also cause a fire or electric shock Table 14 Periodic Maintenance Item Interval Details As necessary 200 000 sheets Main Body Use a cloth slightly dampened with water and well wrung out to remove any dirt and then use a clean dry cloth to wipe the main body Reading Glass Use a soft clean and dry cloth to wipe off any dirt Retard Roller Use a cloth ...

Page 18: ...Answers product related questions Assists the end user with pre sales and post sales inquiries Redirects the end user calls to the Authorized Servicer of record If there is no Authorized Servicer of record the CITS Help Desk will Attempt to resolve hardware software and operational problems Assist the customer with installation and setup If telephone based troubleshooting fails to resolve a proble...

Page 19: ...e CITS help desk with the following information Product serial number A ship to location for the replacement product Canon USA will ship a replacement product to the end user by the next business day unless in a rural or remote location provided the request is made prior to 4 P M E T Monday through Friday except for holidays The replacement product includes a prepaid shipping label for the return ...

Page 20: ...customer will receive toll free telephone support from the CITS Helpdesk and if needed Exchange Service for their Canon product eCarePAK coverage options are available for purchase by the customer for periods of one 1 year two 2 years three 3 years and four 4 years to provide the customer a total of up to five 5 years of coverage for the machine including the manufactures one year warranty Notes A...

Page 21: ...partment can be reached at 631 330 2335 Monday through Friday 9 A M to 5 P M E T A Authorized Servicer Customer Registration System The ASCR system is used to link the customer s product serial number to the Authorized Servicer If a customer contacts the CITS help desk and warranty or post warranty service is required the Authorized Servicer who is registered to that customer s product is dispatch...

Page 22: ...d a registered customer contact the CITS helpdesk and requires service a Dispatch by CITS This is available to ASCR registered Customers where the Buy Out Program option has not been selected Helpdesk support is managed by CITS If an end user contacts the CITS helpdesk and if telephone troubleshooting fails to resolve a problem the CITS helpdesk will e mail the Service Provider of record a service...

Page 23: ... an electronic limited warranty claim form that is completed on line printed out and accompanied by the original defective part being returned to the Warranty Control Section for warranty compensation The e Tag limited warranty claim form can be found in the warranty section of the e Support Center Web Site Figure 5 e Support e Tag ...

Page 24: ...the machine service history should be returned with the original defective part s to the address provided on the bottom of the e Tag limited warranty claim The service history log can be handwritten or computer generated and must include the following Dealer Name Part Description Machine Installation Date Date Part Was Removed Machine Serial Number Machine Copy Count Part Number Reason For Removal...

Page 25: ... Limited Warranty Credit Inquiry allows your dealership to check download and print details of e Tag credits on the Canon Network Access CNA Web Site To view on line e Tag limited warranty claim credits log onto the ISG Central Web Site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 7 ISG Central ...

Page 26: ...Tag Limited Warranty Claims already submitted Go to the e Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 6 e Support e Tag Warranty Claim Console This table allows you to check the status of your claims To view the details of the e Tag limited warranty claim form simply double click any record Note e Tag limited warranty claims are connected to the e Support ID numb...

Page 27: ...vider once the service call has been closed with CITS Reimbursement for defective parts require an e Tag claim along with the defective part and the machine service history log Warranty Marketing Program Buy Out Program 2 Service calls performed under the Warranty Marketining Program are not eligible for labor reimbursement Instead a one time payment of 25 00 will be issued to the service provider...

Page 28: ...tern Time for connectivity support A valid Support ID and imageFORMULA DR M160II serial number is required to access the Technical Support Center Canon USA s TSC support responsibilities are as follows All technical support for the end user is provided solely by the contracted servicing Dealer The Canon USA TSC will be the central contact escalation for the reporting of all known outstanding hardw...

Page 29: ...ry effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and requires escalation need to follow the process below The status of all escalated cases can be viewed via e Support or by calling the Technical Support Center Figure 10 Canon USA Support Escalation Flow Canon imageFORMULA DR M160II End User Canon s Authorized Servicer Assistance Requir...

Page 30: ...es patches Technical Publications and other information via e mail Search for Technical Solutions with the Integrated Knowledge Management System through natural language query Read or download on line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases Access to the warranty e Tag system and training info...

Page 31: ...f the Service Guides are available on the Canon USA ISG Central Web Site http isgcentral cusa canon com Access is limited to the Authorized Servicing Dealers Management staff please contact your Regional Dealer Administrator to request access to the Engineering Services and Solutions Section of ISG Central Figure 12 ISG Central Log In Web Page ...

Page 32: ... When the end user is logged onto ISG Central they must select the Engineering Services and Solutions button to access the Service Guides area of the Web Site Figure 13 ISG Central Engineering Services Solutions Tab Figure 14 Engineering Services and Solutions Division Section of ISG Central ...

Page 33: ...it Grayscale 24 bit Color Optical Resolution Up to 600 dpi Output Resolution 600 x 600 dpi 400 x 400 dpi 300 x 300 dpi 200 x 200 dpi 150 x 150 dpi Scanning speed 1 Letter size Color Mode Resolution Simplex Duplex B W TIFF Up to 200 dpi Up to 60 ppm Up to 120 ipm Up to 300 dpi Up to 600 dpi Up to 20 ppm Up to 40 ipm Gray JPEG Up to 200 dpi Up to 60 ppm Up to 120 ipm Up to 300 dpi Up to 600 dpi Up t...

Page 34: ... VDC 2 0A Power Consumption Operation Approximately 35W Sleep mode Approximately 4 3W Power switch OFF Approximately 0 5W Dimensions H x W x D Approximately 9 09 x 11 02 x 9 76 231 mm x 280 mm x 248 mm With the Feed Tray Attached and the Document Eject Tray closed Approximately 14 4 x 11 02 23 9 366 mm x 280 mm x 606 mm With the Feed Tray Attached and the Document Eject Tray open Weight Approximat...

Page 35: ...LL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF A ABUSE NEGLECT MISHANDLING ALTERATION ELECTRIC CURRENT FLUCTUATION OR ACCIDENT B IMPROPER USE INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN CANON S USER S GUIDE OR OTHER DOCUMENTATION FOR THE PRODUCT C REPAIR BY OTHER THAN AUTHORIZED SERVICE PROVIDER REPR...

Page 36: ...ble 14 Periodic Maintenance 12 Table 15 imageFORMULA DR M160II Specifications 28 Table 16 imageFORMULA DR Scanner Limited Warranty 30 D List of Figures Figure 1 Dimensions 7 Figure 2 Installation Space 8 Figure 3 Scanner Setup Menu Screen 9 Figure 4 e Support ASCR Web Page 16 Figure 5 e Support e Tag 18 Figure 6 e Support e Tag Warranty Claim Console 19 Figure 7 ISG Central 20 Figure 8 CNA Warrant...

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