Canon imageFORMULA DR-G1100 Production Document Scanner User Manual Download Page 1

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Please read this manual before using the scanner.
After you finish reading this manual, keep it in a safe place for future reference.

User Manual

Summary of Contents for imageFORMULA DR-G1100 Production Document Scanner

Page 1: ...Please read this manual before using the scanner After you finish reading this manual keep it in a safe place for future reference User Manual ...

Page 2: ...in Subpart B of Part 15 of FCC Rules Do not make any changes or modifications to the equipment unless otherwise specified in the manual If such changes or modifications should be made you could be required to stop operation of the equipment Canon U S A Inc One Canon Park Melville NY 11747 U S A Tel No 800 652 2666 RADIO INTERFERENCE REGULATIONS For 120 V models This digital apparatus does not exce...

Page 3: ...Verordnung 3 GPSGV Der höchste Schalldruckpegel beträgt 70 dB A oder weniger gemäß EN ISO 7779 Model Names The following names may be provided for the safety regulations in each sales region of the Document Scanner DR G1130 Model M111171 DR G1100 Model M111181 Trademarks Canon and the Canon logo are registered trademarks of Canon Inc in the United States and may also be trademarks or registered tr...

Page 4: ... LIABLE FOR ANY DIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THIS MATERIAL CANON ELECTRONICS INC IS NOT LIABLE FOR THE STORAGE AND HANDLING OF DOCUMENTS SCANNED WITH THIS PRODUCT OR THE STORAGE AND HANDLING OF RESULTING SCANNED IMAGE DATA IF YOU INTEND TO DISCARD THE ORIGINALS OF SCANNED DOCUMENTS YOU THE CUSTOMER ARE RESPONSIBLE FOR INSP...

Page 5: ...ion Reference Guide This manual consists of the basic scanner operating instructions extracted from the User Manual User Manual This Manual This manual consists of two sections Hardware and Software The Hardware section provides general information about the scanner operational settings maintenance and troubleshooting The Software section describes how to use the ISIS TWAIN driver with the scanner...

Page 6: ... contains additional explanations for a procedure Reading these notes is highly recommended How This Manual is Organized This manual consists of the following chapters Hardware Chapter 1 Before You Start Using the Scanner Provides an overview of the scanner Chapter 2 Setup Describes the operating environment and how to connect to a PC Chapter 3 Basic Operation Describes the basic uses of the scann...

Page 7: ...User Manual Hardware Please read this manual before using the scanner After you finish reading this manual keep it in a safe place for future reference ...

Page 8: ... the Document Feeding Method 3 10 4 Scanning 3 13 About the Job Function 3 13 CapturePerfect 3 1 3 14 5 Using Patchcode Sheets Option 3 19 About Patchcode Sheets 3 19 How to Use Patchcode Sheets 3 20 6 Handling Interruptions in Scanning 3 22 Check Error Message on Control Panel 3 22 Handling Paper Jams Skewed Documents and Staples 3 22 Handling a Double Feed 3 23 Chapter 4 Other Functions 1 Functi...

Page 9: ...Messages 6 2 Status Display 6 2 Error Messages 6 3 2 Troubleshooting 6 5 Trouble Categories 6 5 Problem and Solution 6 5 3 Uninstalling the Software 6 9 Chapter 7 Appendix 1 Specifications 7 2 Unit Specifications 7 2 Options 7 3 Consumables 7 3 External Dimensions 7 4 2 Option Specifications 7 5 Barcode Specifications 7 5 Imprinter Specifications 7 6 3 Index 7 7 ...

Page 10: ...Important Safety Instructions 1 2 Installation Location 1 2 Power 1 2 Moving the Scanner 1 3 Handling 1 3 Disposal 1 5 2 Features 1 6 3 Names and Functions of Parts 1 10 Front View Feeder Inlet and Eject Outlet 1 10 Rear View 1 11 Control Panel 1 12 ...

Page 11: ... in which the scanner is installed is cold but rapidly heated water droplets condensation may form inside the scanner This may result in a noticeable degradation in scanning quality The following conditions are recommended for optimal scanning quality Room temperature 10 C to 32 5 C 50 F to 90 5 F Humidity 20 to 80 RH Avoid installing the scanner near equipment that generates a magnetic field e g ...

Page 12: ...carried with these items connected the plugs and connectors may be damaged or cause the scanner to fall and result in personal injury or damage to the scanner Handling WARNING Note the following precautions whenever using the scanner Failure to do so may result in a fire or electric shock Never use alcohol benzene paint thinner aerosol sprays or any other highly flammable substance near the scanne...

Page 13: ... scanner to fall resulting in personal injury or damage to the scanner Do not block the ventilation openings Doing so could case the scanner to overheat creating a risk of fire Never place small metal objects such as staples paper clips or jewelry on the scanner These items may fall into the scanner and cause a fire or electric shock Should such objects ever fall inside the scanner immediately tur...

Page 14: ...wer cord to stop the scanner Be careful when placing paper in the scanner and when removing jammed paper It is possible to cut your hand on the edge of a sheet of paper The part where the seal is attached can become hot and handling it carelessly can result in burns To ensure safe handling be sure to observe all safety precautions Disposal When disposing of this scanner make sure to follow all loc...

Page 15: ...en operating the scanner as a stand alone device this mode counts the number of loaded document sheets See Count Only Mode on p 4 2 Adjustable Document Feed Tray The position of the document feed tray can be adjusted up or down according to the number of document sheets to be loaded See Preparing the Document Feed Tray on p 3 5 Long Document Mode Document sheets up to 3 000 mm long can be scanned ...

Page 16: ...See Double Feed Control Setting on p 4 6 Using the length of the first document page as a reference the scanner detects a double feed when a page of a different length is fed Prescan At the start of scanning this function prescans the first page of a document and pauses so that you can use the first image to adjust the brightness and contrast before resuming scanning Verify Scan While scanning the...

Page 17: ...an Documents that are too large to fit in the feeder inlet can be folded and scanned on both sides and the images are combined into a single image See Scanning documents wider than the feeder inlet Folio Scan on p 10 3 MultiStream The scanner supports MultiStream which can create three images with different scanning conditions from a single scan pass depending on the intended purpose However this ...

Page 18: ...ding to stop scanning pauses to allow you to correct the cause of the misfeed after which scanning continues from the document page on which the abnormality was detected See Handling Interruptions in Scanning on p 3 22 The Rapid Recovery System is effective when feeding stops as a result of detection of a Paper Jam Double Feed Skew or Staple Options Imprinter Option As an option printing can be ma...

Page 19: ... Extension Open the Document Eject Tray Extension to prevent documents from falling off of the eject tray See p 3 9 7 Eject Paper Stoppers Adjust to fit the length of documents to avoid document spillage See p 3 9 8 Document Guides Adjust to fit the width of documents so that ejected documents stack neatly See p 3 9 9 Document Guides Adjust to fit the width of documents See p 3 7 and p 3 8 10 Docu...

Page 20: ...an Exhausts heat from inside the scanner 2 Power Connector Connect the supplied power cord here See p 2 6 3 USB Connector Type B Connect the supplied USB cable here See p 2 7 CAUTION Do not block the ventilation holes Doing so could cause the scanner to overheat creating a fire hazard 1 2 3 ...

Page 21: ...ings 4 Keys Selects the user mode and job 5 Menu Key Displays the user mode See p 4 4 6 Job Key Selects jobs See p 3 13 7 Count Only Key Feeds and counts the number of document pages See p 4 2 8 Separation Off Key Raises the Document Feed Tray for the non separating manual mode See p 3 10 9 New File Key When File Separation by Key is enabled separates files 10 Start Key Starts scanning 11 Stop Key...

Page 22: ... 2 2 Installation Requirements 2 3 3 Software Installation 2 4 4 Connecting the Scanner to the Computer 2 6 Interface Connector Locations 2 6 Connecting the Scanner to the Computer 2 6 5 Turning the Power ON 2 8 Turning Off the Power 2 8 ...

Page 23: ...lowing setup procedures to prepare the scanner for use Step 1 Confirm the installation requirements See p 2 3 Step 2 Install the Software See p 2 4 Step 3 Connect the scanner to the computer See p 2 6 Step 4 Turn the power ON Scanner recognition See p 2 8 ...

Page 24: ... latest USB 2 0 driver made available by Microsoft For details consult your local authorized Canon dealer Scanning speeds are slower if your computer s standard USB interface is USB Full Speed equal to USB 1 1 The USB cable you are using should be the one originally included with the scanner If the CPU memory interface card and other specifications do not satisfy the installation requirements the ...

Page 25: ...Log on to Windows as an Administrator Close all other applications before installing the software 1 Insert the Setup Disc into the disc drive of the computer The setup menu automatically starts up when you insert the disc into the drive If the menu does not start up execute setup exe from the disc For Windows 8 7 Vista If the User Account Control screen appears click Yes or Allow 2 Click Typical I...

Page 26: ...eb based applications Be sure to install the component only when using a compatible application that supports the function 5 Click Exit to finish installing the software Hint For Windows 8 Depending on the system environment the web browser may start in full screen during installation If so wait until the browser processing has finished and then return to the desktop and continue the installation ...

Page 27: ...plied power cord The scanner and computer should both be turned OFF when making connections Connecting the Scanner to the Computer To connect to the computer follow the procedure for the intended connection method Using a USB Connection 1 Connect the supplied power cord into the power connector on the back of the scanner 1 2 Connect the power cord into an AC outlet 2 Power Connector USB Connector ...

Page 28: ...2 Setup 3 Use the supplied USB cable to connect the scanner to the computer Connect the square plug Type B of the USB cable to the scanner Connect the flat plug Type A of the USB cable to the computer Type A Type B ...

Page 29: ...matic scanner recognition will end and the scanner will become ready to use Turning Off the Power Press the power switch again to turn the scanner off IMPORTANT After turning the scanner off wait at least 10 seconds before turning it back on If you will not be using the scanner for an extended period you should disconnect the power cord from the AC outlet for safety Hint The scanner s Auto power O...

Page 30: ...ent Eject Tray 3 9 3 Document Feeding Methods 3 10 Selecting the Document Feeding Method 3 10 4 Scanning 3 13 About the Job Function 3 13 CapturePerfect 3 1 3 14 5 Using Patchcode Sheets Option 3 19 About Patchcode Sheets 3 19 How to Use Patchcode Sheets 3 20 6 Handling Interruptions in Scanning 3 22 Check Error Message on Control Panel 3 22 Handling Paper Jams Skewed Documents and Staples 3 22 Ha...

Page 31: ... Tray is completed Manual feeding feeds one document at a time while the Separation Off key on the control panel is lit and the Document Feed Tray is raised IMPORTANT A document must meet the following criteria to be scannable When scanning a multipage document pages must be grouped together so that they have the same size thickness and weight Scanning different types of paper at one time may caus...

Page 32: ...use paper jams Small Size Limitation Mark When placing documents that are smaller than LTR A4 size Large Size Limitation Mark When placing documents that are larger than LTR A4 size Long Document Mode Setting Using the Long Document mode pages up to 3 000 mm 118 1 long can be scanned Changing the Long Document Mode setting can be done from the Control Panel Setting Long Document Modes on the Contr...

Page 33: ...o Image quality priority In the event scan the document in black and white or reduce the image quality When Long Document Mode is set to ON2 3 000 mm a scanned image may be lost if the scan is performed at 400 600 dpi or with the scanning mode set to color and the scanning side set to Duplex In the event scan the document at a lower resolution in black and white or with the scanning side set to Si...

Page 34: ...ult setting is the lowest position Tray Position Setting The proper height of the Document Feed Tray can be set in advance by the Tray Position in the User Mode setting which minimizes the time required to start feeding the documents to be placed on the Document Feed Tray 1 Press the Menu key on the control panel The User Mode is activated 2 Press the key five times to display Tray Position See p ...

Page 35: ...cted height 6 Press the Stop key to exit the User Mode Document Guides Slide the document guides to fit the width of your document Hint The positions of the left and right document guides can also be locked independently for off center loading See Adjusting the Document Guides on p 3 7 Document Feeder Tray Extension Extension Wire Pull out the tray extension as needed for the length of your docume...

Page 36: ...et However each document guide has its own lock lever so you can place documents either toward the left or right side of the feeder inlet by locking the document guides at the appropriate positions Loading Documents at the Left Side This example shows the procedure for loading documents at the left side of the feeder 1 Spread the document guides all the way to the left and right 2 Load your docume...

Page 37: ...o reset the guides so that they are equidistant from the center perform the following procedure to spread the guides to the left and right as far as they will go 1 Confirm that the right document guide is locked 1 and slide the left guide all the way to the left 2 2 Lock the left document guide 1 and unlock the right document guide 2 3 Slide the right document guide all the way to the right 1 2 1 ...

Page 38: ...nly Mode on p 4 2 Document Eject Tray Extension Open the Document Eject Tray Extension when documents look like they are going to fall off of the eject tray Eject Paper Stoppers Raise the appropriate Eject Paper Stoppers to stop ejected documents from spilling out of the eject tray Hint The eject paper stoppers are attached to the document eject tray extension so you can adjust their positions to ...

Page 39: ...up automatically by the pickup roller and transported by the feed roller while the retard roller separates each page to avoid double feeding Manual Feeding The Separation Off key lights and the Document Feed Tray rises so that documents can be fed manually one at a time In the Manual Feeding mode you must insert each document page far enough to be pulled in by the feed roller because the pickup ro...

Page 40: ...us Manual Feeding you may place a stack of documents on the Document Feed Tray and insert them into the Document Feed Tray opening one page at a time making operation easier Continuous Manual Feeding Mode Setting Select Manual Feed Mode in the User Mode settings to enable continuous manual feeding 1 Press the Menu key on the control panel The User Mode is activated 2 Press the key one times to dis...

Page 41: ...pter 3 Basic Operation 4 Press Enter The current setting is indicated by blinking square brackets 5 Press the or key and press Enter to accept the selection 6 Press the Stop key to exit the User Mode Enter Key ...

Page 42: ...as scanner settings image file format selection save destination and image data processing settings for each job to be used with the Job Function Hint The Job Registration Tool is a TWAIN compliant application that is installed along with the ISIS TWAIN driver See Chapter 9 Job Registration Tool Settings for details Executing Jobs Use the following procedure to execute jobs that have been register...

Page 43: ...et scanning conditions and the scanned image data is saved to a specified folder Scan Batch to Printer Documents are scanned with the preset scanning conditions and the scanned image is printed on a specified printer Scan Batch to Mail Scanning is performed with the specified scanning conditions and the MAPI compliant e mail client set as the default in the computer will open up a new e mail messa...

Page 44: ...er is available this mode enables you to send scanned images to the Microsoft SharePoint website Scan Batch to Presentation This mode is convenient when a compact scanner is used in an environment such as a conference hall where it is connected to a large display or projector By setting CapturePerfect for full screen display before scanning scanned images are displayed at full size on the screen H...

Page 45: ...ll the ISIS TWAIN driver 4 Select the default page size and click OK IMPORTANT If you select Default in the ISIS driver properties dialog box that setting is applied here 5 Click OK to finish scanner selection 6 From the Scan menu select Scanner Settings The Properties dialog box for the ISIS driver opens 7 Set the scan settings Hint For more information on specifying the scan settings see ISIS TW...

Page 46: ...and the Document Feed Tray is raised You must insert one page at a time to be scanned and press the Stop key to display the Continue Scanning dialog box If a Feed Option other than Standard Feeding or Manual Feeding is selected once you have started scanning each document placed in the Document Feed Tray is scanned and when no document is loaded the scanner enters the standby state If the Automati...

Page 47: ...18 Chapter 3 Basic Operation 11 Verify that a document is loaded and click either Continue Scanning or Stop Scanning 12 When scanning is complete select Exit from the File menu to quit CapturePerfect 3 1 ...

Page 48: ...ting Patchcode Sheets Open the desired patchcode sheet file with CapturePerfect 3 1 or an application that supports the PDF file format and print the page image only at its original size IMPORTANT Print at original size PATCH T A4 and PATCH II A4 sheets on A4 size paper or PATCH T LTR and PATCH II LTR on LTR paper Patchcode sheets must be printed in their original size The scanner may not recogniz...

Page 49: ...ge of this sheet is saved regardless of the application s settings How to Use Patchcode Sheets This section describes how to use patchcode sheets with CapturePerfect 3 1 1 Print the patchcode sheets on a printer IMPORTANT Print at original size PATCH T A4 and PATCH II A4 sheets on A4 paper or PATCH T LTR and PATCH II LTR on LTR paper The scanner may not recognize the patchcodes if they are enlarge...

Page 50: ...Set the Type of batch separation setting to Scan Continue Scanning or Skip Continue Scanning Hint If Scan Continue Scanning is selected or if the patchcode is PATCH ll type the patchcode sheet image is also saved and scanning continues If Skip Continue Scanning is selected and the PATCH T pattern is detected the patchcode sheet image is not saved and scanning continues ...

Page 51: ...d on p 3 23 Handling Paper Jams Skewed Documents and Staples When paper jam paper skew or a staple is detected remove any documents that remain in the eject tray or inside the scanner CAUTION Remove documents that remain inside the scanner carefully Your documents could be damaged or you could be injured by paper cuts Remove documents that remain inside the scanner completely Paper shreds remainin...

Page 52: ...f the other documents in the feed tray and press the Start key to resume scanning Handling a Double Feed When a double feed is detected while scanning the document pages for which double feeding was detected are ejected at the eject outlet an error message appears on the Control Panel display and feeding stops IMPORTANT When a double feed is detected the following process occurs and messages appea...

Page 53: ...ge is displayed 1 Check the rejected document page s Hint If attached paper such as a label on the document page appears to be the cause of the double feed detection ignore the detection If two document pages were fed together rescan the double fed pages 2 Select a process with the and keys and press Enter Start The image when a double feed is detected is cancelled and the document rescanned Stop ...

Page 54: ...Chapter 4 Other Functions 1 Function Description 4 2 2 User Mode 4 4 User Mode Operating Procedure 4 4 3 User Mode Functions 4 6 ...

Page 55: ... the Count Only mode is enabled 3 Press the Start key to start scanning and count the loaded document sheets IMPORTANT To reset the page counter press the Count Clear key for approximately two seconds while the Count Only key is lit Verify Scan The scanner compares the document page count obtained from the Count Only mode or entered manually with the actual count of document pages scanned and an e...

Page 56: ...ng is displayed Hint If the specified count is exceeded while scanning or if the scanned count does not reach the specified count when scanning is finished an error is displayed The specified count is exceeded while scanning Scanning finishes without reaching the specified count ...

Page 57: ...ser Mode operations are controlled by the following procedure Hint Operating procedures differ according to User Mode function For details refer to the indicated pages 1 Press the Menu key on the control panel The User Mode is activated 2 Press the and keys to select the User Mode function The User Mode functions are displayed in the following sequence Menu Key ...

Page 58: ...unctions 3 Press Enter The current setting is indicated with blinking square brackets 4 Press the or key to select ON2 ON1 or OFF and press Enter to accept the selection 5 Press the Stop key to exit the User Mode Enter Key ...

Page 59: ...or occurs OFF The beeper never sounds Double Feed Control Setting Select whether double feed detection is enabled when in Count Only mode If set to ON double feeds are detected during feeding in Count Only mode There are two methods of double feed detection comparing the length of documents and detecting unevenness between documents by ultrasonic sensors which can be set according to the ISIS TWAI...

Page 60: ...g This mode disables automatic feeding by the pickup roller so that the loaded document stack must be fed by hand one sheet at a time by the operator See Continuous Manual Feeding Mode on p 3 11 ON The pickup roller is disabled OFF Documents are fed by the pickup roller Setting the manual feed time for feeding intervals Set the time that the feed roller will continue to rotate after feeding in a s...

Page 61: ...he following situations When using the Job Function When selecting each of the functions in the User Mode Total Counter Displays the lifetime total number of document pages fed by the scanner Roller Counter Displays the number of document pages fed since roller installation or replacement pickup feed and retard rollers Make sure to reset this counter when replacing the rollers See Checking and Res...

Page 62: ...Replacement Cycle 5 7 Checking and Resetting the Page Counter 5 7 Removing and Reinstalling the Rollers 5 9 3 Detaching and attaching the separation pad retard roller cover 5 14 When to replace the separation pad retard roller cover 5 14 Detaching and attaching the separation pad retard roller cover 5 14 4 Imprinter Ink Cartridge Replacement and Cleaning 5 16 About the Imprinter 5 16 Replacing Ink...

Page 63: ... Cleaning the Scanner Exterior To clean the outside of the scanner use a cloth moistened with water or mild detergent solution Wring out the cloth thoroughly and use a clean dry cloth to wipe the scanner dry Cleaning the Document Feed Inlet and Transport Path Dust or paper particles in the document feed inlet or inside the scanner can cause spots to appear on scanned images Use compressed air to p...

Page 64: ...t If the upper unit is open an error is displayed Cleaning the Scanning Glass Roller and Pad If there are streaks in the scanned images or the scanned documents are dirty it is possible that the scanning glass or rollers are dirty Periodically clean the parts IMPORTANT Scratches on the scanning glass may cause spots or streaks on scanned images as well as feeding errors If you find a scratch on th...

Page 65: ...ions indicated in the figure below 6 Remove the pickup roller feed roller retard roller and retard roller cover See Removing and Reinstalling the Rollers on p 5 9 IMPORTANT Remove the pickup roller feed roller and retard roller before wiping away the dirt The pad is mounted to the retard roller cover Wipe away the dirt from the pad once the retard roller cover has been removed from the device 7 Wi...

Page 66: ... Adjusting the Compression If the roller mounted inside the scanner is worn the scan images may become slightly elongated vertically In this case the image elongation can be suppressed by adjusting the compression 1 Start Windows and login as a user with administrator privileges 2 Click the Start button and then select All programs Canon DR XXXX and Canon imageFORMULA Utility XXXX depends on the m...

Page 67: ...the auto power OFF function is ON the power supply automatically turns OFF after four hours have elapsed without a scan or other operation with the scanner The auto power OFF function can be set using user mode See User Mode on p 4 4 Power Outlet If you leave the power plug connected to the power outlet for a long period of time dust may accumulate at the power outlet and cause a fire or electrica...

Page 68: ...einstalling the Retard Roller on p 5 12 When the rollers start to wear out problems such as paper jams and document misfeeds may occur more frequently If this happens replace the rollers regardless of the page count of the roller usage counter Messages on the display panel can be cleared by pressing the Count Clear key However the messages will continue to be displayed each time the scanner is tur...

Page 69: ...to select RESET and press Enter The counter is reset to zero 5 Press the Stop key to exit the User Mode Verification and Reset Using the imageFORMULA Utility 1 Start Windows and login as a user with administrator privileges 2 Click the Start button and then select All programs Canon DR XXXX and Canon imageFORMULA Utility XXXX depends on the model in use Hint In Windows 8 the Canon imageFORMULA uti...

Page 70: ...talling the Rollers Follow the procedure shown below to remove and reinstall the rollers when you need to clean or replace the Pickup Feed or Retard Rollers CAUTION Turn OFF the power switch and disconnect the power plug from the power outlet when you remove or reinstall the rollers Leaving the power turned ON may result in an electric shock Do not place excessive force on the rollers when removin...

Page 71: ... a clean pickup roller or a replacement pickup roller IMPORTANT Install the Pickup Roller so that the side with the gear is on the left 5 Close the roller cover Make sure to hear a latching sound and that it is securely returned to its original position IMPORTANT Failure to firmly close the roller holder and roller cover may cause a feed error Always be sure to check that the roller holder and rol...

Page 72: ...pper Unit on p 5 3 2 Open the roller cover 3 Pull the roller lock lever down 4 Slide the feed roller to the right and then pull them towards you 5 Remove the feed roller 6 Place the new feed roller on the pin 7 Put the feed roller in place 1 and align the notch in the roller s axle with the shaft on the scanner 2 1 2 ...

Page 73: ... may cause a feed error Always be sure to check that the roller cover is closed 10 Smoothly close the upper unit See Closing the Upper Unit on p 5 3 Removing and Reinstalling the Retard Roller 1 Open the upper unit smoothly See Opening the Upper Unit on p 5 3 2 Grasp and pull the retard roller cover with your fingers to remove it See Opening the Upper Unit on p 5 3 3 Push the roller lock lever up ...

Page 74: ... roller securing lever in the direction of the arrow 6 Pull the roller lock lever down to lock the retard roller in place 7 Replace the retard roller cover 8 Push the front of the retard roller cover in Make sure to hear a latching sound that it is securely returned to its original position 9 Smoothly close the upper unit See Closing the Upper Unit on p 5 3 CAUTION Make sure that the hook is compl...

Page 75: ...ng the separation pad retard roller cover Detaching the separation pad retard roller cover 1 Open the upper unit smoothly See Opening the Upper Unit on p 5 3 2 Grasp and pull the retard roller cover with your fingers to remove it See Opening the Upper Unit on p 5 3 Attaching the separation pad retard roller cover 1 Replace the retard roller cover 2 Push the front of the retard roller cover in Make...

Page 76: ...5 15 Chapter 5 Maintenance Replacement parts Product Name Separation pad Product Code 8262B002 ...

Page 77: ...tails contact your local authorized Canon dealer or service representative Product Name Ink Cartridge Blue Product Code 3693A002 C6602B Product Name Ink Cartridge Red Product Code 3693A003 C6602R Product Name Ink Cartridge Green Product Code 3693A004 C6602G Replacing Ink Cartridges Replace the ink cartridge using the following procedure IMPORTANT After replacing an ink cartridge run a test print t...

Page 78: ...ever outward 1 to release the ink cartridge lock 2 5 Remove the ink cartridge 6 Peel off the seal covering the nozzles of a new ink cartridge CAUTION Peel off the seal covering the nozzles of a cartridge only if you are going to use it immediately Also avoid touching the metal contacts or nozzles of the ink cartridge 7 Install the new cartridge with the nozzles facing to the right 1 2 ...

Page 79: ...ush in the area of the imprinter cover shown by the arrow to lock it Hint The imprinter cover will not close unless the carriage is correctly aligned with a positioning hole If it will not close check the position of the carriage IMPORTANT When closing the imprinter cover make sure that it is locked so that it will not open unexpectedly An error message appears on the display panel if the imprinte...

Page 80: ...ose unless the carriage is correctly aligned with a positioning hole If it will not close check the position of the carriage Cleaning the Imprinter Cleaning the Guide Plate Ink that collects on the guide plate inside the optional imprinter may stain the documents when they are scanned Clean off the ink with water and a mild detergent on a soft cloth that has been firmly wrung out and then thorough...

Page 81: ...inting Test printing is performed by the Imprinter Test User Mode selection IMPORTANT Before performing an Imprinter Test load a sheet of paper into the Document Feed Tray Performing an Imprinter Test Use the following procedure to execute the Imprinter Test 1 Load a sheet of paper into the Document Feed Tray for test printing 2 Press the Menu key on the control panel The User Mode is activated 3 ...

Page 82: ...mprinter Test is enabled 5 Press the key to select OK and press Enter The test print is executed IMPORTANT If no paper is loaded for test printing the imprinter test finishes without printing 6 Press the Stop key to exit the User Mode ...

Page 83: ...Chapter 6 Practical Examples 1 Messages 6 2 Status Display 6 2 Error Messages 6 3 2 Troubleshooting 6 5 Trouble Categories 6 5 Problem and Solution 6 5 3 Uninstalling the Software 6 9 ...

Page 84: ...ating in Count Only mode Press Start Key Status Waiting Load a document and press the Start key Ready Status The scanner is ready to use Scanning Status Scanning is in progress Sleeping Status The scanner is in Sleep Mode Press any key to recover Please wait Status The scanner is busy processing Wait until the display changes Verifying Status The scanner is verifying a scan Replace Roller Status I...

Page 85: ... Code Pxxx Problem Paper has jammed Solution Open the upper unit and remove the jammed paper See p 3 22 Hint The displayed error code indicates the location of the paper jam P001 P002 The document is jammed near the feed inlet P004 The document is jammed inside the scanner P006 P007 The document is jammed near the eject outlet P001 P006 can be considered to be due to the document feed speed being ...

Page 86: ...cted while scanning with the Rapid Recovery System enabled Solution Remove the double fed document page s return them to the Document Feed Tray and scan again See p 3 23 Staple Detected Error Code J001 Problem A stapled document has been detected Solution Remove the staple s and rescan the document Tray Error Error Code E021 Problem An error has occurred with the Document Feed Tray Solution Turn t...

Page 87: ...ection is not recognized first confirm the following Are the scanner and PC connected correctly using the proper cable Is the scanner s power switch turned ON If this does not solve the problem consider the following possible causes Cause The scanner does not support your USB interface Solution This product is not guaranteed to operate with all types of USB interfaces Contact your local authorized...

Page 88: ...ications such as anti virus software are draining memory resources Solution Quit all resident applications Cause Temporary files cannot be created in the TEMP folder as there is not enough free space on the hard disk Solution Delete unnecessary files on the hard disk to increase free space Documents Do Not Feed Properly If a document does not feed properly first confirm the following Are pages sti...

Page 89: ...nt Cause The Brightness setting is not set to an appropriate value Solution If the image is too dark set a higher brightness setting or if the image is too faint set a lower brightness setting Problem Text or images from the back side of your document appear in the scanned image Cause Brightness may be set too low Solution Increase the Brightness setting Or enable the Prevent Bleed Through Remove ...

Page 90: ...lution When a page has text or photos extending to its edges turn the detection functions off or scan that page individually Problem The scanned image is abnormal in some applications Cause A function not supported by the application was used Solution Some applications do not support functions such as auto detection of page size so scanning with such applications will produce abnormal scanned imag...

Page 91: ... the Start button and then Control Panel 2 Click Uninstall a program Add or Remove Programs for Windows XP The Uninstall or change a program dialog box appears 3 From the Programs list select the software you want to remove and then click Remove The delete confirmation screen appears 4 Click Yes Uninstallation of the software is now complete ...

Page 92: ...er 7 Appendix 1 Specifications 7 2 Unit Specifications 7 2 Options 7 3 Consumables 7 3 External Dimensions 7 4 2 Option Specifications 7 5 Barcode Specifications 7 5 Imprinter Specifications 7 6 3 Index 7 7 ...

Page 93: ...00 and 600 dpi Scanning Speed LTR A4 portrait Other Double Feed Detection Deskew User Mode Long Document Mode and Folio Scan External Dimensions 480 mm W 535 mm D 315 mm H 18 9 W 21 1 D 12 4 H Maximum External Dimensions with Document Feeder Tray Extension Extension Wire and Document Eject Tray Extension Eject Paper Stoppers open 480 mm W 723 mm D 390 mm H 18 9 W 28 5 D 15 4 H Weight Approx 22 8 k...

Page 94: ... Replacement kit for transport rollers pick up roller feed rollers and retard roller See Replacing the Transport Rollers on p 5 7 Separation Pad Product Code 8262B002 IMPORTANT Rollers and separation pads are consumable parts When the rollers or separation pads start to wear out problems such as paper jams and misfeeds are more likely to occur If this happens replace the rollers and separation pad...

Page 95: ...7 4 Chapter 7 Appendix External Dimensions 723 mm 28 5 600 mm 23 6 535 mm 21 1 315 mm 12 4 390 mm 15 4 480 mm 18 9 162 mm 6 4 ...

Page 96: ... or Full ASCII Modulus 43 ITF 2 to 32 Even number of digits only Modulus 10 Weight 3 Code 128 1 to 32 Valid data only Modulus 103 UPC A 13 Modulus 10 Weight 3 UPC E 8 Modulus 10 Weight 3 Item Condition Printed Side Front or back or both but at reduced speed Orientation Perpendicular 0 degrees or parallel 90 degrees to the feeding direction Reading direction should be specified beforehand Note Spee...

Page 97: ...dded space between characters Number of Printable Characters Up to 32 characters Printable Paper Plain paper without water resistant coating Compatible Ink Cartridges HP Ink Cartridges Color Blue Red Green see p 5 16 Image Density 12 nozzles oblique line 96 dpi Ink Type Water based Position Feeding Direction At least 2 mm 0 1 from the edge of the page Perpendicular to Feeding Direction At least 5 ...

Page 98: ...cument Guides 3 6 3 9 adjusting 3 9 Documents 3 2 Double Feed Errors 3 23 E Eject Paper Stoppers 3 9 Error Messages 6 3 H Handling 1 3 I Imprinter 5 16 Imprinter Testing 5 20 Ink Cartridges 5 16 Installation Location 1 2 J Job Function 3 13 L Long Document Mode 3 3 M Maintenance 5 2 Manuals 0 iv Messages 6 2 Moving the Scanner 1 3 P Paper Jams 3 22 Part Names and Functions 1 10 Patchcode Patterns ...

Page 99: ...endix Status Display 6 2 System Requirements 2 3 T Troubleshooting 6 5 trouble categories 6 5 U USB Connection 2 6 USB Connector 2 6 User Mode 4 4 functions 4 6 operating procedure 4 4 V Verify Count 4 2 Verify Scan 4 2 ...

Page 100: ...User Manual Software Please read this manual before using the scanner After you finish reading this manual keep it in a safe place for future reference ...

Page 101: ...Dialog Tab Sheet 8 6 Chapter 9 Job Registration Tool Settings 1 Before Use 9 2 Job Function 9 2 Starting the Job Registration Tool 9 2 2 Job Registration Tool 9 3 3 Settings Dialog Boxes 9 4 New Editing Dialog Box 9 4 Admin Dialog Box 9 7 Chapter 10 Practical Examples 1 Practical Examples 10 2 Scanning Documents of Unregistered Page Sizes 10 2 Specifying the Scanning Area 10 4 Configuring Scanner ...

Page 102: ...ettings 1 ISIS TWAIN Driver Settings Dialog Box 8 2 Dialog box buttons 8 2 Basic Tab Sheet 8 2 Brightness Tab Sheet 8 4 Image processing Tab Sheet 8 4 Feeding Tab Sheet 8 5 Others Tab Sheet 8 6 Imprinter Addon Dialog Tab Sheet 8 6 ...

Page 103: ...displayed instead of OK to scan with the configured settings Cancel button Rejects the changes to settings and closes the dialog box Default button Returns the settings to their default state Help button Displays the Help screen for the open tab sheet and dialog box Basic Tab Sheet You can set basic scan conditions on the Basic tab sheet The items that can be set vary depending on the application ...

Page 104: ... standard size Documents containing pages of different sizes When using the Long Document mode See Long Document Mode Setting on p 3 3 When Match original size is selected the area settings in the Scan Area dialog box are disabled The Match original size process may malfunction in the following situations If this occurs select a standard size such as A4 or Letter or click the Area button to create...

Page 105: ...Hint If all of the settings on the Brightness tab sheet are disabled the gamma setting is set to Custom Set gamma compensation when the color tone of the scanned image and the color tone of the image displayed on the monitor are different Refer to the user manual enclosed with the monitor for the gamma values for the monitor used Image processing Tab Sheet The Image processing tab sheet provides s...

Page 106: ... method of double feed detection is useful for batch scanning of different size documents When the ultrasonic sensor detects overlapping documents and spacing between documents a double feed is judged to have occurred and document transport is stopped Hint Both detection methods can be used together Staple Detection When sensors at both sides of the feed inlet detect the bent corner of a stapled d...

Page 107: ...ot displayed in the TWAIN driver Rapid Recovery System Check Box If a paper jam causes paper transport to stop while scanning scanning stops without sending an error notification to the application program After fixing the cause of the stoppage you can continue scanning Imprinter Addon Dialog Tab Sheet The Imprinter Addon Dialog tab sheet allows you to imprint add any character string or counter o...

Page 108: ...9 Job Registration Tool Settings 1 Before Use 9 2 Job Function 9 2 Starting the Job Registration Tool 9 2 2 Job Registration Tool 9 3 3 Settings Dialog Boxes 9 4 New Editing Dialog Box 9 4 Admin Dialog Box 9 7 ...

Page 109: ...ob Registration Tool and to implement scans Hint Job registration stores scanning condition settings image file format selection save destination and image data processing settings for each job to be used with the Job Function Up to 99 jobs can be registered with the Job Registration Tool Starting the Job Registration Tool Follow the procedure below to start the Job Registration Tool 1 Click the S...

Page 110: ...following dialog box Specify the job number to copy to and job title and click the OK button to copy the job to the specified job number Selecting Delete displays a confirmation message The items of the Editing menu are also displayed in a submenu when you right click a job Admin Menu Open the Admin dialog box to configure settings for monitoring the storage folder for images and backing up job da...

Page 111: ...t to open the New Editing dialog box Hint The New Editing dialog box can also be opened in the following ways Right click the job number you want to register and click New Editing in the submenu Select the job number you want to register and click New Editing in the Editing menu New Editing Dialog Box Settings You can configure the following settings in the New Editing dialog box No Displays the s...

Page 112: ...g File type Enter the file format for saved files When scanning multi page documents image files are created as follows according to the selected file format PDF All pages are saved in a single image file BMP Each page is saved in a separate image file TIFF You can select the method for saving multiple pages in the TIFF Setting dialog box displayed by clicking the Setting button JPEG Each page is ...

Page 113: ...R check box is selected the target language for OCR can be selected in the list box Hint Characters within document images are recognized as text and saved as appended text data in PDF pdf files TIFF setting Dialog Box Settings You can configure the following settings in the TIFF setting dialog box Multi tiff setting Select the method for saving image files when scanning multi page documents Hint ...

Page 114: ...want to limit space available in a destination folder by registering the folder number and specifying a warning size Capacity Observed Folder Specify a folder for which to limit space available Warning Size Enter the maximum total size for all files saved to the specified folder IMPORTANT When saving to removable storage media such as flash drive specify the maximum capacity of the media When fold...

Page 115: ...Tool Settings Restore Button Restores the job data from a stored backup file reg Hint If the currently registered job number is the same as that of an existing backup file the existing backup file is overwritten by the registered job ...

Page 116: ...tical Examples 1 Practical Examples 10 2 Scanning Documents of Unregistered Page Sizes 10 2 Specifying the Scanning Area 10 4 Configuring Scanner Settings According to the Purpose 10 5 Registering Your Settings 10 10 ...

Page 117: ...g on p 3 3 2 Set the page size to Match original size and scan the document IMPORTANT When scanning a long document load and scan the pages of the document one at time When scanning with the Long Document Mode set to ON1 if the scan is performed with the scanning mode set to color and the image quality set to Image quality priority the image may be lost If this occurs scan by using black and white...

Page 118: ...ge The maximum document size for Folio Scan is 22 34 A1 22 34 A1 document pages should be folded lengthwise and scanned with the following settings Scanner Long Document Mode ON1 Page Size Auto Detection If scanning is performed when Long Document Mode is enabled the image may be lost Set Long Document Mode to OFF except when scanning 22 34 A1 document pages If scanning is performed with the scann...

Page 119: ...Area dialog box Hint Load the document you want to specify the area of and press the Preview button to scan the document and display the preview image in the Area panel You can then specify the area from the displayed preview image Adjusting the margins When the document is deskewed and edges are missing from the image or black borders are created around the image adjust the scanning area by setti...

Page 120: ...ant to scan colored lines and characters Select the color red blue or green to be ignored dropped out in Color drop out on the Image processing tab sheet and that color will be not be scanned When you want to enhance a particular color Select the color red blue or green to be enhanced in Color drop out on the Image processing tab sheet and that color will be enhanced ...

Page 121: ...ge of the intermediate colors to ignore drop out or enhance When you want to prevent the bleed through of text and other items from the back side of thin pages or remove the background from scanned images Select Prevent Bleed Through Remove Background on the Image processing tab sheet The bleed through on thin pages and background are removed from scanned images When you want to enhance contours i...

Page 122: ...mage processing tab sheet The black borders created around scanned images are removed When you want to reduce the moire patterns that appear when color photos in magazines and other documents are scanned at low resolutions Setting Moire Reduction on the Image processing tab sheet allows you to reduce the moire patterns that are generated when color photos are scanned at low resolutions Hint Moire ...

Page 123: ...ettings for judging whether documents are color and select the mode for when documents are judged to be black and white When you want to enhance text that is difficult to read because of factors such as the background of the scanned document Select Advanced Text Enhancement as the color mode on the Basic tab sheet The background behind the text is removed or processed so that the text is emphasize...

Page 124: ...t the orientation Specify the rotation angle with Document Orientation on the Others tab sheet Hint Images are rotated as follows according to the orientation of the loaded document and the selected angle When you want to delete the images of the blank pages in two sided documents If you set the scanning side setting to Skip blank page on the Basic tab sheet the images of blank pages in the docume...

Page 125: ...Panel When the Batch Separation is set to Auto and the next documents have been set so scanning is continuous the batches are separated When Batch Separation is set to Panel and the New File key on the control panel is pressed batch separation is implemented so the batches can be separated after multiple bundles have been scanned Hint When Feeding Option on the Feeding tab is set to Standard Feedi...

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