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Canon imageFORMULA DR-C225 II User Manual Download Page 101

101

Chapter 12 Troubleshooting

Clearing a Paper Jam ....................................................................... 101

Common Problems and Solutions .................................................. 104

Software Troubleshooting ............................................................... 106

Useful tips ......................................................................................... 107

Clearing a Paper Jam

When paper jams occur during scanning, use the following 
procedure to clear them.

Be careful when removing jammed paper. It is possible to cut your 

hand on the edge of a sheet of paper.

1

Remove any documents remaining in the feed tray.

Summary of Contents for imageFORMULA DR-C225 II

Page 1: ...ecting the Scanner Chapter 5 Placing Documents Chapter 6 Scanning with CaptureOnTouch Chapter 7 Setting the Scanner Driver Chapter 8 Special Scanning Chapter 9 Regular Maintenance Chapter 10 Replacing Consumable Parts Chapter 11 Uninstalling the Software Chapter 12 Troubleshooting Chapter 13 Appendix 6T3 0030 02E ...

Page 2: ... 2 Features of the Scanner 3 Names and Functions of Parts 5 Regulations 7 Trademarks 9 About This Manual Manuals for the Scanner Documentation for this scanner consists of the following manuals Setup Guide This provides complete and comprehensive information about the scanner User Manual this manual This manual contains complete explanations for operations on the scanner This manual is stored on t...

Page 3: ... 235 D 11 81 W x 13 3 H x 9 25 D mm when the document feed is open A newly designed feed mechanism saves space by eliminating the need for space to eject paper at the front of the scanner Fast Document Feeding Documents can be scanned at a speed of up to 25 pages per minute when scanning one sided or two sided documents of A4 size at 200 dpi Two Eject Paths for Scanning a Variety of Documents Use ...

Page 4: ...t Mode only for Windows for enhancing the text of documents with dark or uneven backgrounds and the Advanced Text Enhancement II mode for enhancing the text when both the text and background are light These modes may not work depending on the type of document Color Drop out The scanner is equipped with a Color Drop out function that enables you to specify a color for the scanner to omit from the s...

Page 5: ...t Make sure to read this section and familiarize yourself with the parts of the scanner before using the scanner Front View 1 Front Unit Open this when removing paper jammed inside the scanner cleaning the inside of the scanner or replacing rollers 2 Document Eject Pocket Scanned documents are output here 3 Feed Extension Plates Pull this out when loading long documents 4 Eject Support Open this w...

Page 6: ...rs 1 Power Connector Connect the supplied AC adapter to this connector 2 USB Connector Connect the supplied USB cable to this connector Back View 1 OPEN Button Press this button to open the front unit 2 Wi Fi function setting location DR C225W II only Set and confirm wireless connection using the Wi Fi function 3 Kensington Slot Connect an anti theft key chain or the like 4 Cable Grooves Secure th...

Page 7: ...essly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses an...

Page 8: ...d recycling of WEEE products please visit www canon europe com environment EEA Norway Iceland and Liechtenstein Fur EMVG Dieses Produkt ist zum Gebrauch im Wohnbereich Geschafts und Gewerbebereich sowie in Kleinbetrieben vorgesehen Model Names The following names may be provided for the safety regulations in each sales region of the Document Scanner DR C225W II Model 6130060 DR C225 II Model 61300...

Page 9: ... are registered trademarks of Canon Inc in the United States and may also be trademarks or registered trademarks in other countries imageFORMULA is a trademark of CANON ELECTRONICS INC Microsoft Windows PowerPoint and SharePoint are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries Microsoft product screen shot s reprinted with permission from Mi...

Page 10: ...scanner for scanned document output Avoid installing the machine in direct sunlight If this is unavoidable use curtains to shade the scanner Avoid locations where a considerable amount of dust accumulates Avoid warm or humid locations such as in the vicinity of a water faucet water heater or humidifier Avoid locations where ammonia gas is emitted Avoid locations near volatile or flammable material...

Page 11: ...aced on it Do not use the power cord while it is coiled Do not pull directly on the power cord When disconnecting the power cord grasp the plug and remove it from the outlet Keep the area around the power cord clear of objects so that the power cord can be disconnected easily in an emergency Do not use an AC adapter other than the one provided with the scanner Do not use the AC adapter provided wi...

Page 12: ...d disconnect the power plug from the power outlet Then contact your local authorized Canon dealer or service representative to have the unit serviced Before moving the scanner be sure to push the power button to turn it OFF and disconnect the power plug from the power outlet Do not install the scanner on a surface that is unstable tilted or subject to excessive vibrations Doing so may cause the sc...

Page 13: ...canner and when removing jammed paper It is possible to cut your hand on the edge of a sheet of paper Disposal When disposing of this scanner be sure to follow all local ordinances and laws or consult with the retailer who sold you the scanner When sending the scanner for repairs When a request is made for repairs the scanner needs to be sent to the specified address When sending the scanner use t...

Page 14: ...s Operating system Microsoft Windows 7 Service Pack 1 or later 32 bit and 64 bit editions Microsoft Windows 8 1 32 bit and 64 bit editions Microsoft Windows 10 32 bit and 64 bit editions Microsoft Windows Server 2008 R2 Service Pack 1 or later Microsoft Windows Server 2012 R2 Microsoft Windows Server 2016 OS X 10 11 macOS 10 12 macOS 10 13 This is the environment as of May 2018 For the latest soft...

Page 15: ...anning with 32bit applications only Even with 32 bit applications not all ISIS TWAIN compliant applications are guaranteed to operate Scanning speed may vary depending on the specifications of your computer Setup Disc Contents Install the following software necessary for using the scanner from the supplied Setup Disc CaptureOnTouch This is a dedicated scanning utility for this product Scanner Driv...

Page 16: ...p exe from the disc If the following screen appears click Yes or Permissions 2 Click Typical Installation Install the software before connecting the scanner to the computer Log on to Windows as an Administrator Close all other applications before installing the software If you want to reinstall only specific software that you have previously uninstalled select Custom Installation and specify the s...

Page 17: ...eet included with the scanner for the URL 1 Download the software installer dmg file from the website The scanner driver and CaptureOnTouch have different installers See the sheet included with the scanner for the URL 2 Double click the downloaded dmg file to start the installer Install the software before connecting the scanner to the computer Close all other applications before installing the so...

Page 18: ...operate the scanner using a wireless connection double click Canon NetworkMonitor Installer in step 2 of the above procedure and follow the instructions on the screen to install the software Wireless Connection Setup Tool and NetworkMonitor You must restart the computer after installation After restarting the computer follow the instructions in the Wi Fi Connection Guide stored on the Setup Disc t...

Page 19: ...puter 19 Turning the Power ON 20 Connecting the Scanner to the Computer Connect the scanner to the computer and the power supply Do not connect the scanner to the computer before installing the software Before connecting the scanner to the computer verify that the power of the scanner is OFF If the power is ON turn it OFF ...

Page 20: ...t of the scanner 1 Make sure that the scanner and computer are connected properly 2 Press the power button The power button lights blue when the power turns ON You can secure the cables to the back of the scanner Make sure there is sufficient slack in the cable when doing so to reduce stress on the connector ...

Page 21: ...ars on the taskbar as follows If the taskbar icon appears as or the scanner is not properly connected to the computer Check the status of the power and USB cable After turning the scanner off wait at least 10 seconds before turning it back on If you will not be using the scanner for an extended period you should disconnect the power cord from the AC outlet for safety The scanner s auto power off s...

Page 22: ...e document sizes that this scanner can scan are shown below Plain Paper Size Width 50 8 mm to 216 mm 2 to 8 5 Length 53 9 mm to 356 mm 2 12 to 14 Paper weight When U turn path 52 to 128 g m2 14 to 34 lb bond 0 06 to 0 15 mm 0 0024 to 0 0059 When straight path 40 to 209 g m2 11 to 58 lb bond 0 05 to 0 25 mm 0 002 to 0 0098 Setting the scanner to Long Document mode enables documents up to 3 000 mm 1...

Page 23: ...n pencil or similar material may make the rollers and scanning glass dirty which can lead to smudges on the scanned image and transfer the dirt to subsequent documents Always clean the internal parts of the scanner after scanning such documents When scanning a two sided document that is printed on thin paper the image on the opposite side of each page may show through In this case adjust the scann...

Page 24: ...ding should be used when scanning multiple documents of a standard size at one time Standard feeding enables the multiple documents to be fed while separating each page 1 Open the document feed tray 2 Pull out the feed support Document type Feed method lever position Eject method lever position Standard paper and business cards Standard feeding lower U turn path upper or straight path lower Plasti...

Page 25: ...ject selection lever Set the feed selection lever to the standard feeding position lower position Set the eject selection lever to the U turn path position When scanning documents that contain both standard paper and plastic cards use the straight path 5 Adjust the document guides to fit the width of the document to be scanned ...

Page 26: ...welry that may get caught in the scanner while you are using it This may result in personal injury Be extra careful of neckties and long hair If anything gets caught in the scanner immediately turn OFF the power switch and disconnect the power cord from the power outlet to stop scanning Always smooth out any folds or curls in your documents before placing them into the feeder If the leading edge o...

Page 27: ...ed regardless of the number of pages 1 Set the feed selection lever and the eject selection lever Set the feed selection lever to the non separation position upper position The feed selection indicator will light white Set the eject selection lever to the straight path position If you select the Upside down feeding check box in the scanner driver settings you can insert documents into the scanner ...

Page 28: ...cted at the front of the scanner Do not place anything that will block output near the document eject area Also install the scanner on a smooth surface to enable documents to be smoothly ejected When scanning multiple page documents that are fastened together such as invoices place the documents so that the edge that is fastened together is facing down ...

Page 29: ... document guides to fit the width of the card to be scanned 3 Place the card horizontally with the top edge facing upward Place the card one at a time If you place cards to be fed vertically they may not be ejected properly and cards that get jammed may be damaged when you remove them Take care of the orientation when placing cards Ultrasonic double feed detection will not function properly when s...

Page 30: ...position The feed selection indicator will light white Set the eject selection lever to the straight path position 2 Fold the document in half Align the left and right sides of the document and crease the document firmly If the document is not folded properly paper jams may occur or distortions may appear in the combined scanned image With the straight path documents are ejected at the front of th...

Page 31: ...itions Configure scanning conditions as follows when scanning folded documents Adjust the document guides to fit the width of the document Otherwise the image may scan as skewed or shifted The side of the folded document that is facing forward will be the left side of the combined image The maximum size for the combined image is A2 Set the scanning condition for folded documents on advanced settin...

Page 32: ...h administrator privileges 2 Click the Start button and then click All Programs Canon DR C225 and Canon imageFORMULA Utility imageFORMULA Utility starts Note the following when using the Long Document mode When scanning in the Long Document mode if the document is placed on the scanner in a skewed position it may hit the edges of the feeding area and be damaged Be careful to place the document so ...

Page 33: ...ng Document mode 3 000 mm depending on the length of the document 5 Click OK Setting Scanning Conditions Configure scanning conditions as follows when scanning documents in Long Document mode CaptureOnTouch Set Page Size to Match original size under Scanner setting Select document settings on p 51 Scanner driver Set Page Size to Match original size in the Basic tab Confirming Basic Conditions for ...

Page 34: ...nce The Maintenance dialog box appears 4 Select Long Document mode 1 000 mm or Long Document mode 3 000 mm depending on the length of the document 5 Click to close the dialog box Setting Scanning Conditions Configure scanning conditions as follows when scanning documents in Long Document mode CaptureOnTouch Set Page Size to Match original size under Scanner setting Select document settings on p 51...

Page 35: ...ptions 40 Standard Scanning 40 Scanning Shortcut 43 Scanning with Start Button 47 Operations for the scanned image edit window 48 Select document settings 51 Setting the output 53 Scanning Shortcut setting 54 About file formats 54 Environmental Settings 56 What is CaptureOnTouch CaptureOnTouch is a scanning application that enables you to scan a document with a simple operation merely by selecting...

Page 36: ...ing to the document type and purpose of use before scanning Standard Scanning Scanning Shortcut You can register in advance combinations of frequently used document selections and output methods as a Scanning Shortcut Just click the Scanning shortcut panel to implement the scan Scanning Shortcut Start button Scanning shortcuts are allocated to the scanner start button in advance Set the document a...

Page 37: ...6 Click CaptureOnTouch icon in the menu bar and then click Launch CaptureOnTouch from the menu which appears to start CaptureOnTouch and display the main window The interval between the time you press the Start button on the scanner and the time scanning begins is shortened when the Make CaptureOnTouch resident check box is selected in the Basic settings tab of the Environmental settings dialog bo...

Page 38: ...h will start and become resident in the system again Click Start All Programs CaptureOnTouch CaptureOnTouch V4 Press the Start button on the scanner in this case the main screen of CaptureOnTouch will open and scanning will start using the scan method assigned to the Start button In Windows 8 1 it is registered in the following location Open GO Applications folder from the Finder and double click ...

Page 39: ...on on the taskbar 2 Click Select Scanner on the menu 3 Select the scanner you are using and click OK If the scanner you are using does not appear reinstall the scanner driver see P 16 1 Click CaptureOnTouch Icon in the menu bar and then click Select Scanner from the menu which appears 2 Select the scanner you are using and click OK ...

Page 40: ...s in each section Click the New document button and a New document panel will be added Click to open the Help Standard Scanning Operations Selecting the Select document panel Selecting the Select output panel Start scanning 1 Place the document in the scanner 2 Click the select document panel for the document to be scanned from 1 Select document The selected Select document panel will be displayed...

Page 41: ... the same document selection and output combination the next time click the Save to Shortcut button The selected Output and Select document will be added to the Scanning shortcut panel If you configure scanning conditions that consume a large amount of the computer s memory scanning may stop because of insufficient memory If an error message appears due to insufficient memory while scanning is in ...

Page 42: ...w When the output has finished a popup window will be displayed If saving the scanned image a link to open the save destination folder will be displayed This completes the Standard Scanning If scanning continuously set the next document and click the Scan more pages button to start the document scan If you click Open storage folder the folder in which the saved scanned images were saved opens Depe...

Page 43: ...ureOnTouch 1 Either click the New shortcut button in Scanning shortcut or select the document scan and output in Standard Scanning and click the Save to Shortcut button A scanning shortcut panel will be created If a registered scanning shortcut is allocated to the start button you can implement shortcut scans using these settings just by pressing the scanner start button Scanning with Start Button...

Page 44: ...an tab to set the document selection Select document settings 4 Click the Output tab to set the outputs Setting the output 5 Click the Option tab to set the options Edit after scanning Check it on to enable modifying the scanned images in Scan Editing screen Operations for the scanned image edit window ...

Page 45: ...ng and scanning shortcuts 1 Place the document in the scanner Chapter 5 Placing Documents 2 Click the scanning shortcut panel The document is scanned While scanning is in progress the number of pages scanned is displayed in addition to the scanner settings When the scan is finished the Scanned image preview screen opens If you configure scanning conditions that consume a large amount of the comput...

Page 46: ...urn to the main window When the output has finished a popup window will be displayed This completes the shortcut scans s If scanning continuously set the next document and click the Scan more pages button to start the document scan If Enable additional scan is disabled in the scanning shortcut settings the Scan more pages button will not be displayed If Edit after scanning is disabled in the scann...

Page 47: ...the output settings the Open storage folder button may not be displayed If the Do not display the main screen when the scan is started with the scanner button checkbox is enabled in the global settings the main CaptureOnTouch window will not be displayed when a scan is started from the start button Only dialog boxes error messages and completion popup windows are displayed during scanning If the D...

Page 48: ...d 4 Edit window You can edit scanned documents Click an item to open the edit window Click the Restore button to discard the edit results and return to the previous scan image Tools Description Switches the image selection for the thumbnail area These buttons mean All pages Odd pages and Even pages from the left Indicates the page of the image displayed on the preview Click to change the page to b...

Page 49: ...e in color and 6 patterns in grayscale When adjustment is finished click the Done button To cancel the adjustment click the Revert button Color adjustment Manual settings Move the slider to the left or right to adjust the brightness and contrast of the image checking the preview image Click the Grayscale button to render the image in grayscale Click the Black and White button to render the image u...

Page 50: ...otated in 90 degrees to the left or the right The rotation can be adjusted according to the preview image 5 Information Display Area The information regarding the Select document and Select output is displayed Click the button and the Output Settings dialog will appear Click the Scan more pages button to continue the scanning Clicking the Cancel button will destroy the scanned images and return to...

Page 51: ...he page size of the scanned document is detected and the images are saved at the detected size Dots per inch Select the resolution Select Detect automatically and the software will automatically scan the document at the optimum resolution Scanning Side Select the scanning side of the document If you select Skip blank page scanned images of blank pages are not saved Automatically straightens skewed...

Page 52: ...other than the basic items see the help in the driver settings dialog box General Set the following items as occasion demands Name Enter the name to be displayed in the select document panel Icon You can change the document scan icon displayed in the select document panel and scanning shortcut panel Enable Change icon to enable the Settings button and select the file The file formats that can be s...

Page 53: ...ut tab in the shortcuts editing window Select output method File formats and save locations that can be selected depend on the output method selected Save to folder Saves the scanned image to the specified folder When this output method is specified set the save location folder Other output methods CaptureOnTouch supplies output methods other than Save to folder as plugins By installing the plug i...

Page 54: ...nning Shortcut panels When the Edit button is clicked the Scanning Shortcut panel editing dialog will appear The following tabs are on the Edit Scanning Shortcut panel screen SCAN Tab Select output Tab Option Tab General Tab About file formats Set the file format of the scanned image When you select a file format other than BMP or PNG the Detail Settings button is enabled allowing you to make the ...

Page 55: ...ton you can specify the compression rate in the dialog box that appears TIFF setting In Multi tiff settings specify whether to save the scanned images as a multi page file Save all pages as one file or single page files Create a file for each specified number of pages By selecting ON for Compress image and clicking the Settings button you can specify the compression rate in the dialog box that app...

Page 56: ...nected to the computer This setting is only enabled when CaptureOnTouch is running or resident in the system When this setting is enabled the Do not display the main screen when the scan is started with the scanner button setting is disabled If the Do not display the main screen when the scan is started with the scanner button check box is selected the main screen of CaptureOnTouch is not displaye...

Page 57: ...erforming a backup before you first use CaptureOnTouch Restore button Restore the settings from the backup file When using multiple computers you can back up the environmental settings of one computer and then perform a restore on the other computers so that all of the computers have the same settings Log settings The Log file settings screen opens when you click the Settings button Select the typ...

Page 58: ...on Back up the settings of CaptureOnTouch to a backup file plist You can store the initial settings of CaptureOnTouch by performing a backup before you first use CaptureOnTouch Restore button Restore the settings from the backup file When using multiple computers you can back up the environmental settings of one computer and then perform a restore on the other computers so that all of the computer...

Page 59: ...nctions of the Scanner Driver 59 Setting Basic Scanning Conditions 62 Function Restrictions Depending on Mode Setting 65 Configuration and Functions of the Scanner Driver The scanner driver has the following tabs Basic Tab Configure basic scanning conditions such as the mode page size resolution and scanning side These settings will apply when Default is clicked in the ISIS driver dialog box For t...

Page 60: ...the ISIS compatible application the application may have its own screen for setting scanning conditions If the scanner driver is opened in such an application setting items related to the functions provided by the scanner driver other than scanning conditions will be displayed on the Basic tab Gamma correction is set when the color tone of the scanned image is different from that of the image disp...

Page 61: ...r operations related to document feeding Others Tab Configure settings for specialized scanning and image processing When the scanner driver is opened from CaptureOnTouch the following settings screen of the scanner driver appears ...

Page 62: ...onditions for Scanning When you scan a document make sure you confirm the Color mode Page Size Dots per inch and Scanning Side basic conditions in the Basic settings dialog box When you access the settings screen of the scanner driver from a TWAIN compatible application you can switch the settings screen between Simple Mode and Advanced Mode screens shown below Simple Mode Advanced Mode ...

Page 63: ...ches the document to be scanned If Match original size is selected the edges of the document are detected and images that match the size of the document are saved Dots per inch Select the scanning resolution Higher resolutions provide clearer images but result in larger file sizes and slower scanning When Detect automatically is specified the resolution is detected automatically from the content p...

Page 64: ...lect the scanning resolution Higher resolutions provide clearer images but result in larger file sizes and slower scanning When Detect automatically is specified the resolution is detected automatically from the content printed in the document Page Size Select the page size that matches the document to be scanned If Detect automatically is selected the edges of the document are detected and images...

Page 65: ...II O 256 level Gray O 24 bit Color O Setting value Prescan Detect automatically Black and White O Error Diffusion O Advanced Text Enhancement O Advanced Text Enhancement II O 256 level Gray O 24 bit Color O Setting value Edge emphasis Color drop out Background smoothing Detect automatically O O Black and White O O Error Diffusion O O Advanced Text Enhancement O O Advanced Text Enhancement II O 256...

Page 66: ...sing dialog box O Available for setting Not available for setting Only when Detection mode is set to Color or Gray in the settings screen that appears after Detect automatically is selected Setting value Check the image of the first page Detect automatically Black and White O Error Diffusion O Advanced Text Enhancement II O 256 level Gray O 24 bit Color O Setting value Enable Back Side Brightness ...

Page 67: ...to detect multiple pages fed at the same time 75 When you want to scan a document placed upside down 76 When you want to match the orientation of images to the text when scanning a mixture of pages with different text orientations 77 When you want to rotate the images of a document placed horizontally to correct the orientation 78 When you want to set the scanner conditions automatically 79 When y...

Page 68: ... non standard page size select Add Delete for Page Size to display the Add Delete Page Size dialog box Name and register the unregistered page size in Page Size When you want to specify the scan area Specify the area of the document to be scanned in the Scan Area dialog box which is opened from the Area button on the Basic tab ...

Page 69: ...t is scanned and the corresponding scanned image is displayed in the preview window When you want to delete the images of the blank pages in two sided documents Set the scanning side setting to Skip Blank Page on the Basic tab to delete the images of the blank pages in the document If Skip Blank Page is selected the Setting button is enabled and you can adjust the level for judging whether pages a...

Page 70: ...ment If Skip blank page is selected you can adjust the level for judging whether pages are blank When you do not want to scan colored lines and text Specify the color red blue or green to be ignored dropped out in the color drop out settings on the Image processing tab and that color will not be scanned ...

Page 71: ... blue or green to be ignored dropped out in the dialog box that appears and that color will not be scanned When you want to enhance the color red Specify Red Enhance for Color drop out on the Image processing tab to enhance the color red in the document ...

Page 72: ...ing and specify Red Enhance for Color drop out in the dialog box that appears to enhance the color red in the document When you want to enhance contours in images Adjust the edge emphasis setting on the Image processing tab ...

Page 73: ...s settings in the dialog box which appears When you want to make lines or characters in the scanned images thicker Drag the slider for Character Emphasis on the Image processing tab to make the lines and characters that appear in the scanned image thicker ...

Page 74: ... is suitable for a document with a light background color or a document with a non uniform background such as a pattern If the background is uniform it is removed where it surrounds the text and if the background is non uniform it is processed to enhance text readability Advanced Text Enhancement II is suitable for scanning a document with a uniform background color and light text and background I...

Page 75: ... the text is removed or processed so that the text is emphasized for better readability When you want to detect multiple pages fed at the same time Select the Double Feed Detection check box on the Feeding tab You can enable either one or both of Detect by Ultrasonic and Detect by Length ...

Page 76: ... you want to scan a document placed upside down Select the Upside down feeding check box on the Feeding tab if you want to insert documents into the scanner upside down i e with the top edge of the document facing down Even if Detect by Ultrasonic or Detect by Ultrasonic and Length is selected a double feed may not be detected if the document is small ...

Page 77: ...top edge of the document facing down When you want to match the orientation of images to the text when scanning a mixture of pages with different text orientations Select Text orientation recognition in Document Orientation on the Others tab The text orientation on each page is detected and the scanned image is rotated in 90 degree increments to correct the orientation ...

Page 78: ...is rotated in 90 degree increments to correct the orientation When you want to rotate the images of a document placed horizontally to correct the orientation Specify the rotation angle in Document Orientation on the Others tab When the Text Orientation Recognition check box is selected Document Orientation is unavailable ...

Page 79: ...ify the rotation angle in Document Orientation in the dialog box that appears When you want to set the scanner conditions automatically Set Full Automatic Mode in User Preference to scan with scanning conditions that match the document ...

Page 80: ...tch at the timing with which each next document is placed and scanned In this case set the scanner driver as follows Set Feeding Option on the Feeding tab to Panel Feeding or Automatic Feeding When Full Automatic Mode is selected Color mode Page Size and Dots per inch are all detected automatically In addition the Scanning Side setting becomes Skip blank page and Document Orientation becomes Text ...

Page 81: ...llow you to output multiple different scanned images with a single scan operation and output scanned images with different scanning conditions for each of the front and back pages When you want to use the multistream settings for scanning select the Use MultiStream checkbox on the Others tab to display the setting items related to multistream and then configure the setting items in the following o...

Page 82: ... Front 2nd and Front 3rd in the same way 4 When specifying the scanning conditions of the back configure the settings in the same way as described in 1 to 3 In this case specify Stream count of Back and then set the scanning conditions for each of Back 1st to Back 3rd The following shows the setting conditions that can be set in the multistream settings Tab Items that can be set Basic tab Color mo...

Page 83: ...save or load a configuration file with the Back Up or Restore button When you finish configuring a setting select Add Delete of Favorite Settings to save the setting Clicking the Add button registers the current setting to Favorite Setting List Use the Delete button to delete a setting from the list The preregistered Full Automatic Mode cannot be deleted from User Preference The preregistered Full...

Page 84: ...ment starts You can stop scanning part way through by clicking the STOP button of Scan Panel If you click More in the settings screen of the scanner driver and then set Feeding Option to Panel Feeding or Automatic Feeding in the dialog box which appears Scan Panel appears when the scanner starts When scanning of the first document finishes Scan Panel appears and the scanner enters the wait state I...

Page 85: ... organic solvents to clean the scanner Such solvents can damage or discolor the exterior of the scanner or create a risk of fire or electrical shock Cleaning the Scanner To clean the exterior of the scanner dampen a cloth with water or a mild detergent wring the cloth out thoroughly and then wipe the dirt away Then use a dry soft cloth to wipe away any moisture Cleaning the Inside of the Scanner D...

Page 86: ...from the inside of the scanner 3 Clean the scanning glass Wipe the scanning glass with a cloth that has been dampened with water and thoroughly wrung out and then use a dry soft cloth to wipe away any moisture Do not spray water or neutral detergent directly on the scanner Precision mechanisms such as the light source may get wet and cause a malfunction Scratches on the scanning glass may cause ma...

Page 87: ... that has been dampened with water and thoroughly wrung out 7 Reattach the retard roller and feed roller See Replacing the Feed Roller on p 94 Replacing the Retard Roller on p 95 8 Close the front unit by gently pushing it up on both sides until it clicks into place Make sure that the front unit is completely closed by pushing until you hear a click 9 Close the document feed tray Remove the retard...

Page 88: ...et 11 Clean the rollers inside the document eject pocket Wipe the rollers with a cloth that has been dampened with water and thoroughly wrung out and then use a dry soft cloth to wipe away any moisture 12 Close the document eject pocket ...

Page 89: ... stretching of the image by adjusting the reduction ratio 1 Start Windows and log in as a user with administrator privileges 2 Click the Start button and then click All Programs Canon DR C225 and Canon imageFORMULA Utility imageFORMULA Utility starts 3 Click CANON DR C225 USB and click Properties Scanner properties are displayed The Events tab may not be displayed depending on the model ...

Page 90: ... range from 3 0 to 3 0 5 Click OK to close the scanner properties 1 Opens the scanner driver s Detail Settings screen See Select document settings on p 51 This will open the advanced settings dialog box for the scanner 2 Click to display the Scanner Information dialog box 3 Click Maintenance to display the Maintenance dialog box ...

Page 91: ...91 4 Change the value of Reduction ratio adjustment The adjustment value can be set within the range from 3 0 to 3 0 5 Click to close the Maintenance dialog box ...

Page 92: ...e consumable parts The feed roller and retard roller wear with scanning If the feed roller and retard roller are worn documents may not feed correctly and paper jams or double feed errors may occur When more than 100 000 pages have been fed total number of pages fed by the scanner a message prompting you to replace the rollers is displayed when the computer is started If this message begins to be ...

Page 93: ...s fed also needs to be reset when you replace the rollers Resetting the Counters on p 96 Opening and Closing the Front Unit 1 Open the document feed tray Press the OPEN button and pull open the front unit toward you The location of each of the consumable parts is shown below ...

Page 94: ...eft and right until you hear a click 3 Close the document feed tray Replacing the Feed Roller 1 Open the roller cover 2 Slide the feed roller to the left and then remove it 3 Install the new feed roller When installing the feed roller align the notch on the roller with the shaft of the front unit ...

Page 95: ... you hear a click Replacing the Retard Roller 1 Open the roller cover 2 Remove the retard roller and then install the new retard roller When installing the retard roller align the notch on the roller with the shaft of the main unit 3 Close the roller cover Make sure that it is completely closed by pressing until you hear a click ...

Page 96: ...ator privileges 2 Click the Start button and then click All Programs Canon DR C225 and Canon imageFORMULA Utility imageFORMULA Utility starts 3 Click CANON DR C225 USB and click Properties The scanner s properties appear The Events tab may not be displayed depending on the model ...

Page 97: ...ies 1 Opens the scanner driver s Detail Settings screen See Select document settings on p 51 This will open the advanced settings dialog box for the scanner 2 Click to display the Scanner Information dialog box 3 Click Maintenance to display the Maintenance dialog box 4 Click Reset 5 Click to close the Maintenance dialog box ...

Page 98: ...1 Start Windows and log in as a user with administrator privileges 2 Click the Start button and then click All Programs Canon DR C225 and Canon imageFORMULA Utility imageFORMULA Utility starts 3 Click CANON DR C225 USB and click Properties Scanner properties are displayed The Events tab may not be displayed depending on the model The Auto Power Off setting is only available in Windows ...

Page 99: ...99 4 Click the Maintenance tab and then clear the Turn off automatically after 4 hours check box 5 Click OK to close the scanner properties ...

Page 100: ... and then Control Panel 2 Click Uninstall a program The Uninstall or change a program dialog box appears 3 From the Programs list select the software you want to remove and then click Uninstall The delete confirmation screen appears 4 Click Yes Uninstallation of the software is now complete No uninstaller is provided for OS X macOS drivers To uninstall use Finder to delete the following files Libr...

Page 101: ...tware Troubleshooting 106 Useful tips 107 Clearing a Paper Jam When paper jams occur during scanning use the following procedure to clear them Be careful when removing jammed paper It is possible to cut your hand on the edge of a sheet of paper 1 Remove any documents remaining in the feed tray ...

Page 102: ...g side open the document eject tray 3 Remove the jammed document 4 Return the document eject tray to its original position Make sure that it is completely closed by pushing until you hear a click 5 Press the OPEN button and pull open the front unit toward you ...

Page 103: ...force If the jammed paper tears while you are pulling it out make sure to remove any remaining pieces from inside the scanner When a paper jam or other problem occurs while Rapid recovery system is enabled in the scanner driver the image of the last document that was scanned properly is saved before scanning is stopped Therefore you can quickly resume scanning after resolving the cause of the inte...

Page 104: ...canner driver settings 3 If many pages have been scanned since roller cleaning clean the rollers If documents still feed askew roller replacement or other maintenance may be needed See Chapter 9 Regular Maintenance on p 85 for roller replacement procedures Q4 If white lines or streaks appear in scanned images A4 Clean both sides of the scanner glass and the rollers If a sticky substance such as gl...

Page 105: ...nsufficient and scanning stops A9 If you configure scanning conditions that use a large amount of the computer s memory scanning may stop because of insufficient memory Although this depends on the computer s memory size the possibility of insufficient memory increases if any of the following scanning conditions overlap Color Mode is set to 24 bit Color A large page size e g Legal is specified as ...

Page 106: ...e the cable with the supplied compliant cable 6 When the scanner is connected to the computer via a USB hub that is not Hi Speed USB 2 0 compliant remove the hub and connect the scanner directly to the computer If scanned image files cannot be opened in an application 1 Scanned images saved as multi page TIFF files can be opened only by programs that support this file format 2 Images saved as comp...

Page 107: ... Edit button in the Select output panel Click the Detail Settings button on this screen You can set the file names of scanned images by setting all or some of the three items shown below A sample file name is displayed as the File name in the File name settings dialog box How do I scan half folded documents folio scanning Set the feed method to non separation feeding and set the folded document in...

Page 108: ...g various cloud services The plug in can be installed by selecting its checkbox when installing CaptureOnTouch The available output destinations vary depending on the installed plug in How can I attach scanned data to an e mail or send it as e mail CaptureOnTouch For both Standard Scanning and Scanning Shotcut select Attach to E mail in the Destination panel To use this function you need to instal...

Page 109: ... bond 0 05 to 0 25 mm 0 002 to 0 0098 Business Card Size 50 8 mm x 53 9 mm 2 x 2 12 or larger Paper weight 300 g m2 80 lb bond 0 35 mm 0 0138 or less Orientation Vertical feeding only Card Size 53 9 mm x 85 5 mm 2 12 x 3 37 ISO standard Thickness 0 76 mm 0 03 or less 1 4 mm 0 055 or less for the embossment Orientation Horizontal feeding only Feed path Straight path only Embossed cards can be scann...

Page 110: ... Folio scanning External Dimensions 300 mm 11 81 W x 220 mm 8 66 H x 156 mm 6 14 D with the feed tray close 300 mm 11 81 W x 339 mm 13 3 H x 235 mm 9 25 D with the feed tray open Weight without AC adapter DR C225 II Approximately 2 7 kg 5 95 lb DR C225W II Approximately 2 8 kg 6 17 lb Power Supply using AC adapter DC16V 0 7A Power Consumption DR C225 II 100V Scanning maximum 12 7 W In the sleep mo...

Page 111: ...n be connected to and used with this scanner System requirements The computer must comply with the necessary system requirements of Flatbed Scanner Unit 102 201 The scanner driver of Flatbed Scanner Unit 102 201 needs to be installed to use the unit About Use with CaptureOnTouch About Assigning Function to Start Button When you connect Flatbed Scanner Unit you can assign Scanning Shortcut of Captu...

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