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If You Cannot Solve the Problem

7-13

T

roub

leshooting

7

If You Cannot Solve the Problem

If you have a problem with the machine and you cannot solve it by referring to the
information in this chapter and Chapter 9, "Troubleshooting," in the

Basic Guide

,

contact Canon Authorized Service Facilities or the Canon Customer Care Center.

Canon's support personnel are trained in the technical support of Canon's products
and should be able to help you with your problem. For details on contacting Canon
Authorized Service Facilities or the Canon Customer Care Center, see "In Case of
Equipment Malfunction," on p. x.

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Summary of Contents for imageCLASS MF5550

Page 1: ...ON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Via Milano 8 20097 San Donato Milanese MI Italy CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida...

Page 2: ......

Page 3: ...imageCLASS MF5550 Facsimile Guide...

Page 4: ...CD ROM To view the PDF manual format Adobe Reader Adobe Acrobat Reader are necessary If Adobe Reader Adobe Acrobat Reader are not installed on your system please download them from the Adobe Systems...

Page 5: ...ttings Appendix Includes the specifications of the machine and the index Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Considerable effort has been made to...

Page 6: ...ny x FCC Notice x Users in Canada xii Pre installation Requirements for Canon Facsimile Equipment xii Notice xiii Super G3 xiv Trademarks xiv Copyright xv Disclaimers xv Chapter 1 Introduction Custome...

Page 7: ...ing Methods 4 1 Memory Sending 4 1 Manual Sending 4 3 Improving Faxed Images 4 5 Adjusting the Image Quality Fax Resolution 4 5 Adjusting the Exposure Scan Density 4 6 Dialing Methods 4 7 Regular Dial...

Page 8: ...5 7 Canceling Receiving 5 8 Chapter 6 Reports and Lists Summary of Reports and Lists 6 1 ACTIVITY REPORT 6 2 Printing the ACTIVITY REPORT 6 2 Adjusting the ACTIVITY REPORT Setting 6 3 Adjusting the T...

Page 9: ...vii Chapter 9 Appendix Specifications 9 1 Facsimile 9 1 Telephone 9 2 Index 9 3...

Page 10: ...the machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly In orde...

Page 11: ...D INTERNATIONAL DIRECT DISTANCE DIAL LINE IF YOU COMMUNICATE OVERSEAS NOTE Canon recommends an individual line following industry standards e g the 2 500 Touch Tone or 500 Rotary Pulse Dial telephones...

Page 12: ...of Equipment Malfunction Should any malfunction occur which cannot be corrected by the procedures described in this guide disconnect the equipment from the telephone line and unplug the power cord Th...

Page 13: ...ceiver is connected Consult the dealer or an experienced radio TV technician for help Use of shielded cable is required to comply with class B limits in Subpart B of Part 15 of the FCC Rules Do not ma...

Page 14: ...Use one line per machine DDD DIRECT DISTANCE DIAL LINE or IDDD INTERNATIONAL DIRECT DISTANCE DIAL LINE IF YOU COMMUNICATE OVERSEAS NOTE Canon recommends an individual line following industry standard...

Page 15: ...l telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degrad...

Page 16: ...ombinaison d appareils la condition seulement que la somme des Nombres d quivalence Ringer de tous les appareils ne soit pas sup rieure 5 CANON CANADA INC 1 800 OK CANON 24 HOURS A DAY SEVEN DAYS A WE...

Page 17: ...claimers The information in this manual is subject to change without notice CANON INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXCEPT AS PROVIDED HEREIN INC...

Page 18: ...xvi...

Page 19: ...t The machine is designed with the latest technology to provide trouble free operation If you encounter a problem with the machine s operation try to solve it by using the information in Chapter 7 Tro...

Page 20: ...Flashes green when the reservation of fax transmission is set or a fax is received into the memory e e e e Alarm indicator Flashes red when the machine has a problem such as a paper jam The error mes...

Page 21: ...key Checks the status of print and fax jobs n n n n Clear key Clears an entry in the LCD o o o o LCD Displays messages and prompts during operation Also displays selections text and numbers when speci...

Page 22: ...by display differs depending on which mode is selected The standby display in the Fax mode is as follows Fax Mode NOTE For the standby display in the Copy mode and the Scan mode see Chapter 1 Introduc...

Page 23: ...ormation necessary for sending and receiving faxes Guidelines for Entering Numbers Letters and Symbols Follow this procedure when you come to a step that requires you to enter a name or number 1 Press...

Page 24: ...want appears To enter two characters that are under the same key Press the numeric key press the same numeric key again For example to enter DD you would press 3 3 To enter a space Press twice To del...

Page 25: ...ion at the top of every fax you send You must therefore register this information in the machine before using it Below is an example of how your sender information will print on a fax sent from the ma...

Page 26: ...TEM SETTINGS press Set 4 Press or to select DATE TIME SETTING press Set twice 5 Use the numeric keys to enter the date month day year and time in 24 hour format press Set Enter only the last two digit...

Page 27: ...ber press repeatedly until it appears For details on how to enter or delete numbers see Guidelines for Entering Numbers Letters and Symbols on p 2 1 6 Press or to select UNIT NAME press Set 7 Use the...

Page 28: ...to check the current setting See Printing the USER DATA LIST on p 6 8 Follow this procedure to set the telephone line type 1 Press Menu 2 Press or to select FAX SETTINGS press Set 3 Press or to selec...

Page 29: ...ng Register a fax telephone number for one touch speed dialing see Registering One Touch Speed Dialing on p 3 2 then to dial the number simply press the one touch speed dialing key assigned to that nu...

Page 30: ...n also register multiple fax telephone numbers in each one touch speed dialing key See Registering Group Dialing on p 3 6 Follow this procedure 1 Press Menu 2 Press or to select FAX SETTINGS press Set...

Page 31: ...an Entry Changing a Fax Telephone Number You Registered Follow step 1 to 3 of Registering One Touch Speed Dialing see p 3 2 In step 4 press Clear to delete an entire fax telephone number use the numer...

Page 32: ...g recipients will be automatically canceled Follow this procedure 1 Press Menu 2 Press or to select FAX SETTINGS press Set twice 3 Press or to select CODED SPD DIAL press Set 4 Press or to select a co...

Page 33: ...w step 1 to 4 of Registering Coded Speed Dialing see p 3 4 In step 5 press Clear to delete an entire fax telephone number use the numeric keys to enter a new number NOTE You can also press repeatedly...

Page 34: ...ts will be automatically canceled You can only enter the fax telephone numbers that have already been registered for one touch or coded speed dialing See the following titles Registering One Touch Spe...

Page 35: ...ce To review the numbers you have entered press or 6 Use the numeric keys to enter a name for the group max 16 characters including spaces press Set For details on how to enter or delete characters se...

Page 36: ...er you want to delete press Clear Adding a Fax Telephone Number to the Group Follow step 1 to 4 of Registering Group Dialing see p 3 6 In step 5 simply enter the number as explained Deleting an Entire...

Page 37: ...r the machine to refer to them when dialing Follow this procedure to print speed dialing lists 1 Press Menu 2 Press or to select REPORTS LISTS press Set 3 Press or to select SPEED DIAL LIST press Set...

Page 38: ...02 761 1298 JOHN BARRISTER 04 1 516 911 4411 NATALIE SMITH 03 1 914 438 3619 SEYMOUR GREEN CODED DIAL LIST 12 03 2003 10 47 FAX 1234567 CANON 001 NO RECIPIENT ADDRESS DESTINATION ID 00 555 1234 BILL...

Page 39: ...in the Set Up Sheet Chapter 1 Installation in the Software Guide For details on how to send faxes from your computer see Chapter 4 Faxing in the Software Guide Memory Sending You should normally use m...

Page 40: ...ipient will not receive the whole document 2 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Pr...

Page 41: ...and any necessary external device in the Set Up Sheet 2 Load the document in the ADF press FAX For details on the types of documents you can fax their requirements and how to load documents see Chapt...

Page 42: ...a high pitched signal instead of the recipient s voice go to step 8 7 Ask the recipient to set his fax machine to receive faxes 8 When you hear a high pitched signal press Start hang up the handset NO...

Page 43: ...lity at the other end but the longer the transmission time Adjust the image quality according to the type of document you are sending Follow the procedure of Sending Methods see p 4 1 and adjust the i...

Page 44: ...the LIGHT setting will make it lighter Follow the procedure of Sending Methods see p 4 1 and adjust the density as follows when required to do so 1 Press Exposure 2 Press or to select the density pres...

Page 45: ...destination labels or print each list and check the numbers See Printing Speed Dialing Lists on p 3 9 For details on registering a fax telephone number for speed dialing see Chapter 3 Speed Dialing T...

Page 46: ...ed Dialing Dial a fax telephone number by pressing Coded Dial followed by the two digit code 00 to 99 to which the number is assigned 01 Ex Start Stop Reset COPY FAX SCAN Menu Clear Set In Use Alarm S...

Page 47: ...press Stop Reset Group Dialing Dial a group of fax telephone numbers by pressing the one touch speed dialing key to which the numbers are assigned See One Touch Speed Dialing on p 4 8 The name of the...

Page 48: ...l redial the number after an interval The machine allows you to customize automatic redialing settings to suit your needs See Customizing Automatic Redialing Settings below NOTE To cancel automatic re...

Page 49: ...ected OFF Press Set If you selected ON Press Set twice Press or or use the numeric keys to enter the number of times you want the machine to redial press Set Press Set twice Press or to select REDIAL...

Page 50: ...r but be sure to press Set after your entry by using the numeric keys NOTE If you frequently send documents to the same group of recipients you can group these numbers for group dialing This will allo...

Page 51: ...meric keys to enter the two digit code NOTE Repeat step above to enter the other codes if necessary To use regular dialing Use the numeric keys to enter the fax telephone number press Set To review th...

Page 52: ...erwise the recipient will not receive the whole document 2 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resoluti...

Page 53: ...u make a mistake press to delete the last digit Or press Clear to delete all the digits you entered You cannot enter a pause at the end of the fax telephone number 6 Press Start NOTE To cancel sending...

Page 54: ...Dialing an Overseas Number With Pauses 4 16 Sending Faxes 4...

Page 55: ...only Voice calls will be disconnected See Receiving Faxes Automatically FAX ONLY MODE on p 5 2 MANUAL MODE for the connected telephone to ring for fax and voice calls Fax calls must be answered manual...

Page 56: ...only you only want to receive faxes automatically with the machine You Will Need to set FAX ONLY MODE See Setting the Receive Mode on p 5 1 connect the machine to a dedicated telephone line See Connec...

Page 57: ...hone rings for every call whether it is a fax call or a voice call If you want the machine to receive faxes automatically after ringing for a specified number of rings enable the MAN AUTO SWITCH setti...

Page 58: ...with your telephone company This service assigns two or more fax telephone numbers with distinctive ring patterns to a single telephone line allowing you to have both a fax number s and a telephone nu...

Page 59: ...to DRPD See Setting the Receive Mode on p 5 1 2 Press Menu 3 Press or to select FAX SETTINGS press Set 4 Press or to select RX SETTINGS press Set 5 Press or to select DRPD SELECT FAX press Set 6 Press...

Page 60: ...asks If you receive a fax while you are performing certain tasks the machine stores the incoming fax in the memory Then as soon as you finish your task the machine automatically prints the fax You can...

Page 61: ...ed in the memory For an explanation of the message s and details on the action to take see Error Codes on p 7 4 NOTE The machine memory can store up to approximately 99 pages Once the pages are printe...

Page 62: ...ow this procedure if you want to stop receiving a fax before reception is completed 1 Press Stop Reset The confirmation message will appear 2 Press to cancel receiving If you change your mind and want...

Page 63: ...or coded speed dialing p 3 10 GROUP DIAL LIST Lists groups registered for group dialing p 3 10 ACTIVITY REPORT Shows recent facsimile transactions performed by the machine You can enable or disable au...

Page 64: ...12 03 15 24 2 887 0166 SEQ B CAST ECM 3 OK 2 12 03 16 10 905 795 1111 AUTO RX ECM 1 OK 1 12 03 16 16 2 887 0166 AUTO RX ECM 4 OK 1 12 03 16 27 MANUAL TX ECM 1 OK 2 12 03 16 30 20 545 8545 TRANSMIT EC...

Page 65: ...FAX SETTINGS press Set 3 Press or to select REPORT SETTINGS press Set 4 Press or to select ACTIVITY REPORT press Set 5 Press or to select the setting you want press Set You can select from the follow...

Page 66: ...number RECIPIENT ADDRESS is not shown for the manually sent faxes TX REPORT TRANSMISSION OK RECIPIENT ADDRESS 1 432 2060 ST TIME 12 03 17 52 TIME USE 2 PGS 4 RESULT OK 12 03 2003 17 52 FAX 1234567 CA...

Page 67: ...ETTINGS press Set twice 4 Press or to select the setting you want press Set You can select from the following PRINT ERROR ONLY to print a report only when a transmission error occurs OUTPUT YES to pri...

Page 68: ...By default the machine is set not to print an RX REPORT Follow this procedure to adjust this setting 1 Press Menu 2 Press or to select FAX SETTINGS press Set 3 Press or to select REPORT SETTINGS press...

Page 69: ...an select from the following OUTPUT NO to disable printing the report PRINT ERROR ONLY to print a report only when a reception error occurs OUTPUT YES to print a report every time you receive a docume...

Page 70: ...formation on p 2 3 Follow this procedure to print the USER DATA LIST 1 Press Menu 2 Press or to select REPORTS LISTS press Set 3 Press or to select USER DATA LIST press Set USER S DATA LIST 12 03 2003...

Page 71: ...other messages see Chapter 9 Troubleshooting in the Basic Guide CLEAR ADF Cause 1 There is a paper jam in the ADF Remedy Remove the document you are trying to copy in the ADF See Chapter 9 Troublesho...

Page 72: ...and then closing it Remedy 2 If you are trying to print a report or list set the paper size setting to LTR LGL or A4 and load paper of the same size The report or list will then be printed automatical...

Page 73: ...g Chapter 2 Paper Handling in the Basic Guide Chapter 8 Maintenance in the Basic Guide Chapter 9 Troubleshooting in the Basic Guide REMOVE MP PAPER Cause Paper is loaded in the multi purpose feeder Re...

Page 74: ...the error and how to remedy it 0x2 Cause An Initial phase error occurred Remedy Contact the other party and make sure their fax machine is connected properly 0xE3 Cause You cannot send a fax because t...

Page 75: ...ype on p 2 6 Q Is the document loaded A Remove the document stack it if necessary and place it on the platen glass or load it in the ADF correctly For more information see Chapter 3 Document Handling...

Page 76: ...arty s fax machine is not working Contact the other party and have them check their fax machine Q Did the receiving fax machine answer within 55 seconds after all automatic redialing attempts A Contac...

Page 77: ...ceive automatically A For the machine to receive faxes automatically the receive mode must be set to FAX ONLY MODE or ANS MACHINE MODE See Chapter 5 Receiving Faxes If you have set ANS MACHINE MODE co...

Page 78: ...ome fax machines cannot send the CNG signal that tells the machine the incoming call is a fax In such cases you will have to receive the fax manually See Receiving Faxes Manually MANUAL MODE on p 5 3...

Page 79: ...Load the correct paper size or change PAPER SIZE in COMMON SETTINGS of the Menu For more information see the following Chapter 2 Paper Handling in the Basic Guide Chapter 5 Copying in the Basic Guide...

Page 80: ...Problems 7 10 Troubleshooting 7 Errors occur frequently while receiving Q Is the sending fax machine functioning properly A Call the sender and have them check that their fax machine is functioning pr...

Page 81: ...correct telephone line type pulse tone A Make sure the machine is set for the correct telephone line type See Setting the Telephone Line Type on p 2 6 The telephone disconnects while you are talking Q...

Page 82: ...e type of telephone you use You can receive telephone calls using a telephone connected to the machine When power is restored to the machine the machine will automatically print a list of documents th...

Page 83: ...and Chapter 9 Troubleshooting in the Basic Guide contact Canon Authorized Service Facilities or the Canon Customer Care Center Canon s support personnel are trained in the technical support of Canon s...

Page 84: ...If You Cannot Solve the Problem 7 14 Troubleshooting 7...

Page 85: ...To specify or register the copy settings see Chapter 10 Machine Settings in the Basic Guide Accessing the Machine Settings Follow this procedure to change a setting 1 Press Menu 2 Press or to select t...

Page 86: ...u Descriptions on p 8 3 After selecting the item or value with or press Set to enter the setting If you press Stop Reset before Set is pressed the item you have selected will not be registered Press S...

Page 87: ...pe PLAIN PAPER TRANSPARENCY HEAVY PAPER HEAVY PAPER H TONER SAVER MODE Sets the toner saver mode ON The toner saver mode is turned on OFF The toner saver mode is turned off SYSTEM SETTINGS Sets the sy...

Page 88: ...e enters the energy saver mode 3MIN to 30MIN 5MIN OFF The auto energy saver function is turned off Name Descriptions TEL REGISTRATION Registers fax telephone numbers for speed dialing 1 1 TOUCH SPD DI...

Page 89: ...pany name within 24 characters including spaces See Registering Your Fax Telephone Number and Name on p 2 4 3 TTI POSITION OUTSIDE IMAGE Terminal ID is printed outside the image border INSIDE IMAGE Te...

Page 90: ...MES 2TIMES 2 REDIAL INTERVAL Sets period of time between redialings 2MIN to 99MIN 2MIN OFF After the first attempt at dialing fails redialing is not attempted 3 TX START SPEED Sets the transmission sp...

Page 91: ...r supply is low RX TO MEMORY The machine receives all documents in the memory KEEP PRINTING The keep printing function is turned on With this setting the machine will not store documents in the memory...

Page 92: ...t is printed automatically after every 20 transactions 2 SPEED DIAL LIST Prints the list of the fax telephone numbers registered for one touch speed dialing keys coded speed dialing codes or group dia...

Page 93: ...G3 Data Compressing System MH Modified Huffman Modem Speed 33 6 31 2 28 8 26 4 24 21 6 19 2 16 8 14 4 12 9 6 7 2 4 8 2 4 Kbps Automatic fallback Transmission Speed Approx 4 seconds page at 33 6 Kbps E...

Page 94: ...ling 12 destinations Coded speed dialing 100 destinations Group dialing 12 destinations Regular dialing with numeric keys Automatic redialing Manual redialing with Redial key Networking Sequential bro...

Page 95: ...rinting 3 9 sample 3 10 CODED SPD DIAL setting 8 4 Coded speed dialing changing deleting 3 5 description 3 1 registering 3 4 using 4 8 COMMON SETTINGS settings 8 3 Customer support 1 1 D Date Time ent...

Page 96: ...LCD messages See also individual messages 7 1 Letters entering 2 1 LOAD LTR SIZE PAPER message 7 2 M Machine settings 8 1 MAN AUTO SWITCH setting 8 6 MANUAL MODE 5 3 Manual sending 4 3 MEMORY FULL PRE...

Page 97: ...6 RX TO MEMORY setting 8 7 S SCAN DENSITY setting 8 7 SELECT A4 LTR LGL message 7 3 Sender information description 2 3 registering 2 4 Sending manual 4 3 memory 4 1 methods 4 1 problems 7 5 sequentia...

Page 98: ...pendix 9 TX START SPEED setting 8 6 Types of ring patterns 5 5 U UNIT NAME setting 8 5 USER DATA LIST description 6 1 printing 6 8 USER DATA LIST setting 8 8 USER SETTINGS settings 8 5 USER TEL NUMBER...

Page 99: ...ON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Via Milano 8 20097 San Donato Milanese MI Italy CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida...

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