imageCLASS MF200 Series Service Guide for Authorized Servicers
imageCLASS MF200 Series Service Guide for Authorized Servicers
August 2014
Page 33
C. Warranty Reimbursement Program
The two warranty reimbursement programs available for service providers are
Dispatch by CITS or the Warranty Marketing Program. Both programs require
the customer’s serial number be registered with the ASCR system.
1. Dispatch by CITS
Dispatch by CITS is available to ASCR registered customers where the
Warranty Marketing Program option has not been selected.
Help desk support is managed by CITS to dispatch the Authorized
Servicer of record. To obtain reimbursement for service delivered during
the end-user warranty, you must be dispatched by CITS. For this to occur,
the
end-user
must
contact
CITS
first
to
attempt
all
user-performed service remedies. If these remedies do not resolve the
problem, the Authorized Servicer of record is dispatched. See
on p. 23.
On-site
service
labor
compensation
of
$135.00
per
incident
is
automatically issued to the dispatched Authorized Servicer (your
company) once the service call has been closed with CITS. Defective
parts reimbursement is issued upon receipt of an e-Tag claim with the
defective part.
