Canon image runner 3025 Network Manual Network Manual Download

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7-1

CHAPTER

Troubleshooting

This chapter describes how to resolve printing problems.

Network Connection Problems and Remedies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Printing Problems and Remedies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Data Sending/File Sharing Problems and Remedies . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Encrypted SSL Data Communication Problems and Remedies. . . . . . . . . . . . . . . . . . . 7-16

Summary of Contents for image runner 3025

Page 1: ...Please read this guide before operating this product After you finish reading this guide store it in a safe place for future reference ENG Network Guide Network Guide ...

Page 2: ......

Page 3: ...imageRUNNER 3045 3035 3030 3025 Network Guide 0 Ot ...

Page 4: ...learn the various functions of the machine Tutorial CD CD ROM Basic Operations Troubleshooting Reference Guide CD ROM Copying and Mail Box Instructions Copying and Mail Box Guide CD ROM Sending and Fax Instructions Sending and Facsimile Guide CD ROM Setting Up the Network Connection and Installing the CD ROM Software Network Quick Start Guide Remote User Interface Instructions Remote UI Guide CD R...

Page 5: ...river Installation and Instructions Fax Driver Guide CD ROM Installing MEAP Applications and Using the Login Service MEAP SMS Administrator Guide CD ROM To view the manual in PDF format Adobe Reader Acrobat Reader Acrobat is required If Adobe Reader Acrobat Reader Acrobat is not installed on your system please download it from the Adobe Systems Incorporated website http www adobe com The machine i...

Page 6: ...hapter 6 Using an AppleTalk Network Macintosh Chapter 7 Troubleshooting Chapter 8 Appendix Includes the network settings specifications glossary and index How This Manual Is Organized Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions However as we are constantly improving our products if you need an exact specification please contact Canon ...

Page 7: ...em Requirements 1 3 Using E Mail I Fax 1 5 Optional Equipment Requirements 1 5 System Requirements 1 5 Sending Data 1 6 Optional Equipment Requirements 1 6 System Requirements 1 6 Checking Your Network Environment 1 8 Sample Windows Network 1 8 Sample Macintosh Network 1 8 Sample UNIX Network 1 9 Using a Network with Various Types of Computers 1 9 Chapter 2 Settings Common to the Network Protocols...

Page 8: ...ce Signature Certificate and User Certificate for Adding Digital Signatures to PDF Files 3 23 Setting a Key Pair and Device Certificate 3 23 Confirming a Key Pair and Device Certificate 3 25 Confirming a Key Pair and User Certificate 3 26 E Mail I Fax Settings 3 27 Startup Time Settings 3 30 Setting Up a Computer for Printing Sending a Fax 3 31 Printer Connection Method LPD Raw 3 33 Windows 98 Me ...

Page 9: ...s 4 8 Setting Up a Computer for Printing Sending a Fax 4 12 Connecting to a NetWare Network 4 12 Printer Connection Method 4 12 Setting Up a Computer as a File Server 4 13 Chapter 5 Using a NetBIOS Network NetBIOS Network Setup Procedures 5 2 Protocol Settings 5 3 TCP IP Settings 5 3 SMB and WINS Settings 5 3 Setting Up a Computer for Printing Sending a Fax 5 6 Connecting to a TCP IP Network 5 6 C...

Page 10: ...nection Problems and Remedies 7 2 Printing Problems and Remedies 7 4 Data Sending File Sharing Problems and Remedies 7 10 Encrypted SSL Data Communication Problems and Remedies 7 16 Chapter 8 Appendix Network Setting Items 8 2 Confirming Settings 8 19 Viewing the Network Access Log 8 21 Specifications 8 22 Hardware Specifications 8 22 Software Specifications 8 22 Glossary 8 23 Index 8 43 ...

Page 11: ...andling precautions and instructions that should be observed for safety CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly To use the machine safely always pay attention to these cautions IMPORTANT Indicates operational requirements and restrictions Be sure to read these items carefully to operate the product correc...

Page 12: ...l Screen shots of the touch panel display used in this manual have been taken from the imageRUNNER 3045 The keys or buttons which you should click or press are marked with a as shown below When multiple buttons or keys can be clicked or pressed they will be highlighted and mentioned in the order in which they should be clicked or pressed Examples Start Stop Examples Cancel Done Examples OK Add 1 O...

Page 13: ...ows 98 Microsoft Windows Millennium Edition operating system Windows Me Microsoft Windows 2000 operating system Windows 2000 Microsoft Windows XP operating system Windows XP Microsoft Windows Server 2003 operating system Windows Server 2003 Microsoft Windows operating system Windows PostScript 3 emulation PS Novell NetWare NetWare Apple Macintosh Mac ...

Page 14: ...trademarks of Microsoft Corporation in the United States and other countries Windows Server is a trademark of Microsoft Corporation in the United States and other countries Netscape and Netscape Navigator are trademarks of Netscape Communications Corporation NetWare Novell IPX SPX NDS NDPS and Novell Client are trademarks of Novell Inc Red Hat is a trademark of Red Hat Inc in the United States and...

Page 15: ...sclaimers The information in this document is subject to change without notice CANON INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXCEPT AS PROVIDED HEREIN INCLUDING WITHOUT LIMITATION THEREOF WARRANTIES AS TO MARKETABILITY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OF USE OR AGAINST INFRINGEMENT OF ANY PATENT CANON INC SHALL NOT BE LIABLE FOR ANY ...

Page 16: ...xiv ...

Page 17: ...is compatible and how to check the network environment you are using Optional Equipment and System Requirements 1 2 Printing or Sending a Fax from a Computer 1 2 Using E Mail I Fax 1 5 Sending Data 1 6 Checking Your Network Environment 1 8 Sample Windows Network 1 8 Sample Macintosh Network 1 8 Sample UNIX Network 1 9 Using a Network with Various Types of Computers 1 9 ...

Page 18: ...ptional Equipment Requirements The following optional equipment is required for printing or sending a fax from a computer IMPORTANT For more information on the equipment needed consult your local authorized Canon dealer Printing If you want to use the UFR II PCL printer driver UFR II PCL Printer Kit If you want to use the PS printer driver PS Printer Kit IMPORTANT To print with Mac OS 9 you need t...

Page 19: ...3 Solaris Version 1 1x SunOS Version 4 1x or later Solaris Version 2 5x SunOS Version 5 5x or later Mac OS X Compatible Computers Windows IBM PC compatibles Macintosh Mac computers operating OS X IMPORTANT If you are using Mac OS X compatible operating systems differ depending on the type of printer driver For details see the Mac PS Driver Guide the Mac UFR II Driver Guide or the Network Quick Sta...

Page 20: ...ft Windows Me Microsoft Windows 2000 Server Microsoft Windows 2000 Professional Microsoft Windows XP Professional Microsoft Windows XP Home Edition Microsoft Windows Server 2003 Compatible Computers IBM PC compatibles With an AppleTalk Network Compatible AppleTalk EtherTalk Phase 2 See the Mac PS Driver Guide the Mac UFR II Driver Guide or the Network Quick Start Guide for compatible operating sys...

Page 21: ... Compatible mail receiving server software Qpopper 2 53 or later UNIX Microsoft Exchange Server Windows Microsoft Exchange Server 5 5 Service Pack 1 or later Lotus Domino R4 6 or later Windows IMPORTANT If you are using Windows 2000 you need to install Service Pack 2 or later NOTE The machine sends e mail or I fax messages to mail servers using SMTP The machine can receive incoming messages from a...

Page 22: ... when sending data from the machine to a file server depending on the type of network used IMPORTANT If you are using Windows 2000 you need to install Service Pack 2 or later With a TCP IP Network Using FTP Compatible servers Microsoft Windows 2000 Server and Internet Information Services IIS 5 0 Microsoft Windows XP Professional and IIS 5 1 Microsoft Windows Server 2003 and IIS 6 0 Solaris Versio...

Page 23: ...32 Solaris Version 2 6 or later and Apache 2 0 or later Red Hat Enterprise Linux AS ES WS 4 0 or later and Apache 2 0 or later Mac OS X Compatible protocol for the WebDAV server TCP IP With a NetBIOS Network Compatible servers Microsoft Windows 98 Microsoft Windows Me Microsoft Windows 2000 Server Microsoft Windows 2000 Professional Microsoft Windows XP Professional Microsoft Windows XP Home Editi...

Page 24: ...depending on the protocol Chapter 3 Using a TCP IP Network Chapter 5 Using a NetBIOS Network IMPORTANT Optional equipment is required to use the e mail I fax functions For the equipment needed see Optional Equipment and System Requirements on p 1 2 The machine does not support NetBEUI Sample Macintosh Network In Mac OS 8 9 the AppleTalk EtherTalk protocol is used In Mac OS X either the AppleTalk E...

Page 25: ...f computers on the network the network operations you are required to perform depend on the type of computers being used For example if you are using Windows XP and Macintosh computers you will need to specify the settings described in both Sample Windows Network and Sample Macintosh Network To use the e mail I fax function the TCP IP protocol is required To use the data sending function either th...

Page 26: ...Checking Your Network Environment 1 10 1 Before You Start ...

Page 27: ...vironment Before specifying the settings of the desired protocol Chapters 3 to 6 be sure to set the items explained in this chapter Network Environment Setup Procedures 2 2 Connecting the Machine to a Computer or Network 2 3 Connecting to a Network 2 3 Connecting to a USB Interface 2 5 Touch Panel Display Transition 2 7 Interface Settings 2 9 Communication Environment Setup 2 11 ...

Page 28: ...ter or Network on p 2 3 Connect the machine to the network using the network cables 2 Interface Settings See Interface Settings on p 2 9 Specify the interface settings for communication between the machine and computers on your network To specify the settings use The machine s control panel The Remote UI via a web browser 3 Communication Environment Setup See Communication Environment Setup on p 2...

Page 29: ...supported A USB cable or network cable are not included in this package Please obtain a suitable cable for your computer or network Connecting to a Network The machine supports TCP IP AppleTalk and NetWare which enables it to be used by Windows Macintosh UNIX and Linux computers It also has a 10Base T 100Base TX connector that can be used on most LANs Connect the machine s RJ 45 connector to a hub...

Page 30: ...they should be switched ON 10 seconds or more apart NOTE The machine can automatically detect the type of Ethernet 10Base T or 100Base TX If you are using a mixed 10 Base T 100 Base TX environment devices on the network hubs routers etc must support the mixed environment For more information consult your local authorized Canon dealer After connecting the network cable perform the following operati...

Page 31: ...onnector as this may result in electrical shock IMPORTANT Do not connect or disconnect the USB cable in the following situations as it may cause your computer or the machine to operate poorly When installing the driver When the computer is booting up When printing If you disconnect the USB cable with the computer or machine s main power switch ON always wait at least five seconds before reconnecti...

Page 32: ... or send a fax from your computer using the fax driver You cannot specify a computer connected to the machine through a USB connection as a destination for Send jobs or forwarded jobs Also with that computer you cannot use the Remote UI and the Network Scan function The appropriate USB interface differs depending on the operating system of the connected computer as follows For more information con...

Page 33: ...ch panel display used in this manual Specify the network settings from the Additional Functions screen displayed by pressing Additional Functions See this diagram to specify the various network settings in accordance with the procedures in Chapters 3 to 6 Additional Functions screen System Settings screen Network Settings screen TCP IP Settings screen ...

Page 34: ...ings specified from the control panel become effective after the machine is restarted after the procedure Turn OFF the machine wait at least 10 seconds and then turn it ON NOTE If the System Manager ID and password are set enter them See Chapter 6 System Manager Settings in the Reference Guide ...

Page 35: ...screen press Change Settings Display Connection Confirm specify the following On If errors related to network connections occur an error message is displayed on the touch panel display of the machine If you want to use the machine in a network environment select On Off Messages related to network connections are no longer displayed If you want to use the machine without connecting to a network sel...

Page 36: ...ch ON the Auto Detect function will not work even if you set Auto Detect to On Turn OFF the machine wait at least 10 seconds and then turn it ON Connect the cable with the machine s main power switch OFF IMPORTANT The machine automatically determines the Ethernet type Press On unless you want to specify a particular Ethernet setting If you want to manually set the communication mode and Ethernet t...

Page 37: ...irst time use the control panel of the machine After configuring the settings you can change them using software other than the control panel of the machine For details see Network Setting Items on p 8 2 1 On the Network Settings screen press SNMP Settings specify the settings for SNMP v 1 On for Use SNMP v 1 Specify the settings for MIB Access Permission according to your network environment You ...

Page 38: ...llowed even if Use SNMP v 1 Use SNMP v 3 and Enable Dedicated Port are On For details see TCP IP Settings on p 3 3 SNMP v 1 SNMP v 3 Description Use SNMP v 1 MIB Access Permission Use SNMPv 3 On Read Write On Off You can set or browse each item of the machine with a utility that uses SNMP v 1 to obtain information As the write access with SNMP v 1 is enabled the security functions of SNMP v 3 are ...

Page 39: ...ngs Register specify the user name MIB permissions and security settings If you select Auth Yes Encrypt Yes from the Security Settings drop down list select the authentication algorithm enter the passwords for authentication and encryption If you select Auth Yes Encrypt No from the Security Settings drop down list select the authentication algorithm enter the password for authentication If you wan...

Page 40: ... you want to change a context select the context you want to change press Edit to change the context If you want to erase a context select the context you want to erase press Erase NOTE A context named NULL is registered by default The NULL context cannot be deleted and is not displayed on the Context Settings screen 3 On the Network Settings screen press Enable Dedicated Port specify the followin...

Page 41: ...ted to this machine on the machine s hard disk Set the spooler if you are using the optional UFR II PCL Printer Kit the optional PS Printer Kit the optional Super G3 FAX Board or the optional Super G3 Multi Line FAX Board IMPORTANT If the optional PS Printer Kit is activated take note of the following If the print job is sent from a Macintosh computer to a PS printer you cannot specify whether to ...

Page 42: ...Communication Environment Setup 2 16 2 Settings Common to the Network Protocols ...

Page 43: ...ings for Encrypted SSL Communication 3 15 Generating and Confirming a Key Pair and Device Signature Certificate and User Certificate for Adding Digital Signatures to PDF Files 3 23 E Mail I Fax Settings 3 27 Startup Time Settings 3 30 Setting Up a Computer for Printing Sending a Fax 3 31 Printer Connection Method LPD Raw 3 33 Printer Connection Method IPP IPPS 3 38 Printer Connection Method FTP 3 ...

Page 44: ...red to print or send a fax from a computer For the equipment needed see Optional Equipment and System Requirements on p 1 2 3 Computer Settings for a File Server See Setting Up a Computer as a File Server on p 3 43 Specify the settings of the computer receiving data sent from the machine Optional equipment is required to send data For the equipment needed see Optional Equipment and System Requirem...

Page 45: ... machine For details see Network Setting Items on p 8 2 IMPORTANT When using functions to access external servers on the internet you may not be able to access them due to the settings of firewalls etc In this case consult your network administrator TCP IP Settings The following are the procedures for specifying the TCP IP settings from the control panel After configuring the TCP IP settings confi...

Page 46: ...ine is restarted after DHCP BOOTP or RARP settings are specified the TCP IP Settings screen displays the IP address setting values obtained from the DHCP BOOTP or RARP server If the IP address host name and domain name have been previously set these will be overwritten by the setting values obtained from DHCP BOOTP or RARP If you use DHCP without the DNS dynamic update function it is recommended t...

Page 47: ...ave a DHCP server running Windows 2003 Server that uses the DHCP service and want to register the machine s DNS record configure the following settings in the DHCP server In the DHCP server right click the Scope icon click Properties In the DNS sheet of the displayed dialog box select Enable DNS dynamic updates according to the settings below Dynamically update DNS A and PTR Pointer Record records...

Page 48: ...y the Raw print settings if you are using the optional UFR II PCL Printer Kit the optional PS Printer Kit the optional Super G3 FAX Board or the optional Super G3 Multi Line FAX Board On You can use Raw as the print application If you want to establish bidirectional communication using Port 9100 press On for Bidirectional Communication 5 On the TCP IP Settings screen press SNTP Settings specify th...

Page 49: ...se FTP printing You can use FTP as the print application In User enter the login user name for access to the FTP server In Password enter the login password for access to the FTP server IMPORTANT If you do not specify User and Password all user names and passwords will be valid The password will appear in the job list as a user name if you enter anonymous as a login user name for access to an FTP ...

Page 50: ...press IPP Print Settings specify the following Specify the IPP print settings if you are using the optional UFR II PCL Printer Kit the optional PS Printer Kit the optional Super G3 FAX Board or the optional Super G3 Multi Line FAX Board On You can use IPP as the print application Pressing On for IPP Print Settings automatically sets Use HTTP to On To use SSL to encrypt the IPP data press On for Us...

Page 51: ... Settings screen press Multicast Discovery specify the following On for Response You can use device information from other devices such as an Address Book or Department ID Management settings or respond to a multicast discovery from utilities Optionally press Scope Name and enter the scope name for a multicast discovery NOTE For instructions on how to deliver and share device information such as t...

Page 52: ...ent to the Internet via a proxy when using a WebDAV server In Server Address enter a proxy server IP address or FQDN for example starfish company com In Port Number enter the port number of a proxy server using numeric keys If you want to use a proxy in the same domain press On for Use Proxy within the Same Domain If you want to use proxy authentication press Authentication Settings On for Use Pro...

Page 53: ...d it is not possible to use the Remote UI on computers whose IP addresses are not allowed a utility on the computers cannot be used to set or browse detailed information concerning the machine Once you set the range of IP addresses of computers from which data print fax I fax job can be sent to the machine the machine rejects data sent from computers whose IP addresses are not allowed Optional equ...

Page 54: ...dresses of computers on which the machine setting items can be set or browsed using the Remote UI or utility Apply Settings of Permit IP Address es for Setting Browsing Range Off Apply Settings of Reject IP Address es for Setting Browsing Range Off If you want to restrict the IP addresses of computers on which the machine setting items can be set or browsed using the Remote UI or utility Apply Set...

Page 55: ...for both Permit IP Address es and Reject IP Address es is set to On IP addresses that are beyond the ranges of both Permit IP Address es and Reject IP Address es are not permitted If Apply Settings for both Permit IP Address es and Reject IP Address es is set to On IP addresses that are within the ranges of both Permit IP Address es and Reject IP Address es are not permitted If the usage of a prot...

Page 56: ...ntering the desired IP address existing on the network displays the result of the PING command on the touch panel display If this result is inappropriate check the settings described in Interface Settings on p 2 9 and TCP IP Settings on p 3 3 IMPORTANT If you set the startup time of the machine s network function by following the procedure in Startup Time Settings on p 3 30 execute the PING comman...

Page 57: ...rtificate settings from the control panel of the machine IPP Print Settings See step 8 of TCP IP Settings on p 3 3 E Mail I Fax See E Mail I Fax Settings on p 3 27 Remote UI See the Remote UI Guide MEAP functions via a web browser See the MEAP SMS Administrator Guide Device Information Delivery Settings See the Reference Guide Generating a Key Pair and Server Certificate It is necessary to generat...

Page 58: ... enter a name for the key pair select a key length IMPORTANT Up to 24 alphanumeric characters can be entered for Key Name You cannot generate a key pair with a key length other than 512 or 1024 bit NOTE You cannot specify Device Signature Key used for key pairs for adding digital signatures to PDFs or AMS used for key pairs for device access control as the name for the key pair ...

Page 59: ...s on how to set the default key pair see Editing Key Pairs and Server Certificates on p 3 19 NOTE To confirm the key pair and server certificate you have registered see Editing Key Pairs and Server Certificates on p 3 19 After pressing Start Key Generatn you cannot use any of the keys until a key pair has been generated and registered Country Region Select the country region name from the 25 count...

Page 60: ...achine using the control panel is as follows IMPORTANT Up to two key pairs can be registered For instructions on how to install a key pair file and server certificate file see the Remote UI Guide 1 On the TCP IP Settings screen press Certificate Settings Register Key and Certificate specify the following Select the file to register press Register enter the name of the private key in Key Name and t...

Page 61: ...ey pair see Generating a Key Pair and Server Certificate on p 3 15 or Registering a Key Pair File and Server Certificate File Installed from a Computer on p 3 18 NOTE The Device Signature Key is a key pair required for a device signature For more information see Confirming a Key Pair and Device Certificate on p 3 25 If you want to confirm a server certificate Select the key pair for the server cer...

Page 62: ... key pair can be erased when all of the settings are set to Off Remote UI See the Remote UI Guide Use HTTP in MEAP Settings See the MEAP SMS Administrator Guide IPP Print Settings See step 8 of TCP IP Settings on p 3 3 SMTP Receipt in E Mail I Fax See step 2 of E Mail I Fax Settings on p 3 27 Receive Restriction for Each Function in Device Information Delivery Settings See the Reference Guide If y...

Page 63: ... p 3 18 Registering a CA Certificate File Installed from a Computer Apart from the X 509 DER format CA certificate preinstalled in the machine you can also register a CA certificate file which has been installed using a web browser Remote UI The procedure for registering installed files in the machine using the control panel is as follows IMPORTANT For instructions on how to install a CA certifica...

Page 64: ...A certificates 1 On the TCP IP Settings screen press Certificate Settings CA Certificate List specify the following If you want to confirm a CA certificate Select the key pair for the CA certificate you want to confirm press Certificate Details Certificate Verification If you want to erase a registered CA certificate Select the CA certificate to erase press Erase ...

Page 65: ...nature to a PDF set a key pair and device certificate See Setting a Key Pair and Device Certificate on p 3 23 User Signature Enables the recipient to identify the user who signed the document This type of signature requires the optional Digital User Signature PDF Kit To add a user signature to a PDF it is necessary to install a key pair and user certificate in the machine from a computer See the R...

Page 66: ... Settings Generate Key 2 Press Generate Update Device Signature Key Yes IMPORTANT You can register only one key pair NOTE The name of the generated updated key pair is set to Device Signature Key To confirm a key pair and device certificate see Confirming a Key Pair and Device Certificate on p 3 25 ...

Page 67: ...rate update a key pair NOTE You cannot delete or edit a key pair necessary for a device signature on the Key and Certificate List for this Machine screen 2 Select Device Signature Key press Certificate Details Certificate Verification If Certificate Verification is grayed out or The key is corrupted or invalid is displayed you cannot use the key pair Follow the procedure in Setting a Key Pair and ...

Page 68: ...the Remote UI Guide End users can display the Key and Certificate List for Users screen in Communications Settings TX Settings under Common Settings Check User Signature Certificate from the Additional Functions screen However in this case only the key pair and user certificate for the user who is currently logged in are displayed Key pairs and user certificates for other users cannot be displayed...

Page 69: ...e If you want to erase a registered key pair Select the key pair to erase press Erase E Mail I Fax Settings IMPORTANT Optional equipment is required to use the e mail I fax functions For the equipment needed see Optional Equipment and System Requirements on p 1 2 1 On the Network Settings screen press E mail I Fax 2 Specify the mail server for receiving e mail I faxes The machine supports both the...

Page 70: ...cryption In order to select SSL or On for Allow SSL SMTP Receive to allow SSL transmission it is necessary to generate a key pair in advance For instructions on how to generate a key pair see Generating a Key Pair and Server Certificate on p 3 15 If you want to receive e mail I faxes using a POP server Press On for POP press Off for SMTP Receipt In E mail Address enter the e mail address your mach...

Page 71: ... of the SMTP server using the keyboard on the touch panel display Press On for POP Authentication before Sending press Off for SMTP Authentication SMTP AUTH If you are using an SMTP server that requires SMTP Authentication method for authenticating users who have logged in the SMTP server before sending e mail In SMTP Server enter the IP address or name of the SMTP server using the keyboard on the...

Page 72: ...cation before Sending Startup Time Settings If you connect the machine to a switching hub it may not be able to connect to a network even though your network settings are set correctly This occurs because the spanning tree process performed between switching hubs prevents them from communicating with each other immediately after the machine connects to a switching hub In this case use the followin...

Page 73: ... Use the following information as a guide to determine the print application you are using and then perform the necessary operations LPD This is the print application generally used with TCP IP See Printer Connection Method LPD Raw on p 3 33 Raw This is a print application used with Windows It can send a job to the machine at higher speeds than LPD See Printer Connection Method LPD Raw on p 3 33 I...

Page 74: ...structions on how to display the Canon LPR2 User s Guide see the Network Quick Start Guide If Windows 2000 XP Server 2003 is on your network the following procedure enables you to set up a print server for more efficient management of network printers Once a print server is set up print jobs can be managed by the print server Also by setting up an alternate driver for the print server printer driv...

Page 75: ...he Fax Driver Guide IMPORTANT If your computer fails to transmit data to the printer during the driver installation when the error message appears click No set the byte count mode to off NOTE The print application will be LPD and the print queue will be set to LP if the driver has been installed according to the above procedures This machine enables you to specify print queues other than LP For de...

Page 76: ...h driver If you want to use the PCL printer driver See the procedure for dynamic installation in Chapter 2 Getting Started in the PCL Driver Guide If you want to use the PS printer driver See the procedure for dynamic installation in Chapter 2 Getting Started in the PS Driver Guide If you want to use the UFR II printer driver See the procedure for dynamic installation in Chapter 2 Getting Started ...

Page 77: ...o display the Canon LPR2 User s Guide see the Network Quick Start Guide IMPORTANT If you use LPD enter one of the following in LPR Queue Name in the Add Port dialog box of Canon LPR2 LP The machine prints according to its spool settings Normally enter LP as a print queue SPOOL The machine prints only after spooling a print job on the hard disk regardless of its spool settings DIRECT The machine pr...

Page 78: ...on Required follow the instructions on the screen to search again or click Standard click Canon Network Printing Device with P9100 under Device type 5 In the printer properties dialog box click Configure Port select LPR or Raw If you use LPD you can specify one of the following print queues in Queue Name LP The machine prints according to its spool settings Normally LP is entered as a print queue ...

Page 79: ...etails about the PS printer driver see the documentation provided with your Macintosh UNIX The machine supports the LPD print application for printing over TCP IP networks The following procedures are only examples The setup procedures for your environment may differ 1 Log in to a workstation as a superuser set up the spooling system Example using Solaris 1 x Add the following to the etc printcap ...

Page 80: ...r a UNIX network To display the job log press System Monitor Print Log on the touch panel display Printer Connection Method IPP IPPS Windows 98 Me If you are using Windows 98 Me you can also set IPP by installing the IPP Client software for Windows 98 Me supplied by Microsoft In the following procedures items displayed on the screens for Windows 98 are used items might differ depending on your ope...

Page 81: ...r 2 Getting Started in the PS Driver Guide If you want to use the fax driver See the procedure for standard installation in Chapter 2 Getting Started in the Fax Driver Guide When the dialog box for selecting the port appears during installation click Use Standard Port 4 When you have finished installing the drivers use Canon LPR2 to set the ports For instructions on how to install Canon LPR2 and s...

Page 82: ... in which a driver is to be installed is permitted For details see step 12 in TCP IP Settings on p 3 3 IMPORTANT If the settings for RX Print Range in IP Address Range Settings do not permit the IP address you cannot install a driver If the IP address of the computer is beyond the range of the permitted addresses set for RX Print Range after installing a driver you cannot print or send a fax from ...

Page 83: ...fter installing the PPD file according to the Network Quick Start Guide specify the print settings according to the instructions in the documentation provided with your Macintosh Printer Connection Method FTP The following procedure describes how to perform printing by using FTP 1 Go to the MS DOS prompt or the command prompt log in to the machine s FTP server For details on user names and passwor...

Page 84: ...rd Enter password 230 User user_name logged in 4 ftp bin Set file type 200 Type set to IMAGE binary 5 ftp put print txt Upload print file 200 PORT command successful 150 Opened BINARY data connection for file transfer 226 Transfer complete 6 ftp bye Cut off server connection 221 Server closing down connection IMPORTANT Up to three clients can be logged in simultaneously to its FTP server You canno...

Page 85: ...TP WebDAV server For instructions on how to configure a Windows and Samba shared folder see Setting Up a Computer as a File Server on p 5 11 IMPORTANT Optional equipment is required to send data from the machine For the equipment needed see Optional Equipment and System Requirements on p 1 2 Samba 2 2 8a or later is supported This section describes only the procedures for setting up a computer to ...

Page 86: ...re entering these settings See System Requirements in Sending Data on p 1 6 For installation procedures see the manuals provided with your operating system User authentication for access to FTP servers is performed using the local account database of Windows 2000 Server XP Professional Server 2003 used as the FTP server Therefore it is not possible to use the account of a domain user registered in...

Page 87: ... 45 3 Using a TCP IP Network 3 In the Default FTP Site Properties dialog box on the Home Directory sheet select both Read and Write 4 Right click My Computer click Properties to open the System Properties dialog box confirm Full computer name ...

Page 88: ...ame enter the password in Password re enter the password in Confirm Password click Create Enter a user name and a password not longer than 24 alphanumeric characters If User must change password at next logon is selected any new users added must change their passwords in order to send data from the machine You cannot change the password from the control panel NOTE In the Active Directory environme...

Page 89: ... to 128 alphanumeric characters can be entered for Host Name on the control panel Also up to 255 alphanumeric characters can be entered for Folder Path If you switch the language of the touch panel display Host Name and Folder Path may not be displayed correctly If the FTP port number is set to a value other than 21 specify the following for Host Name IP address of FTP server Port number Example 1...

Page 90: ...rs 2 Create a shared directory to be used for recipient addresses and then enable read access and write access by the users who will be sending data 3 Set a recipient address using the control panel Sample recipient setting Server side settings The machine s recipient settings For a sample screen see the example of Windows 2000 XP Server 2003 screen see p 3 47 Host Name starfish Domain organizatio...

Page 91: ... value other than 21 specify the following for Host Name IP address of FTP server Port number Example 192 168 1 21 21000 Mac OS X 1 Log in to Mac OS X as Administrator start the FTP services under Mac OS X 2 Click the Sharing icon Allow FTP access click Show All on the toolbar 3 Click Users to open the Users window enter the name of the user to whom you want to send data from the machine through M...

Page 92: ...o 255 alphanumeric characters can be entered for Folder Path on the control panel If you switch the language of the touch panel display Host Name and Folder Path may not be displayed correctly If the FTP port number is set to a value other than 21 specify the following for Host Name IP address of FTP server Port number Example 192 168 1 21 21000 Protocol FTP Host Name IP address of Macintosh Folde...

Page 93: ...pany com for the FTP server address A DNS server is also required if the machine and the FTP server are in the same subnet If you have not set up a DNS server use IP addresses Up to 128 alphanumeric characters can be entered for an FTP server address in the FQDN format 3 Use the Remote UI of the machine to import the destination data exported in step 2 into the machine For instructions on how to i...

Page 94: ... on p 1 6 For installation procedures see the manuals provided with your operating system Server authentication is required for sending to a WebDAV server Enable authentication before using a WebDAV server The authentication methods available for the server are Anonymous Basic or Digest authentication and authentication errors will occur if you try to use another authentication method If the Anony...

Page 95: ...path to the virtual directory 3 Select Write in the virtual directory properties to give access for writing files to the WebDAV clients If you are using Windows Server 2003 click Allow for WebDAV in Web Service Extensions in IIS Manager 4 See the IIS documentation to specify the settings for SSL encrypted communication 5 Set a recipient address from the control panel Sample recipient settings Serv...

Page 96: ...Host Name and Folder Path may not be displayed correctly If the language of the touch panel display differs from the computer used as a master browser Host name and Folder path may not be displayed correctly or you may not be able to browse the directories Protocol WebDAV Host Name https starfish cse canon co jp Folder Path export share home users User User name for the Basic and Digest authentica...

Page 97: ...ided with your Macintosh or the Apache Software Foundation Web site at http www apache org Obtain root access from the Terminal using the sudo or su command In the Finder temporarily change the permissions for the Apache setting file to give permission to the user who will set the WebDAV server return the permissions for the Apache setting file to their original values after setting the WebDAV ser...

Page 98: ...iles Apache Group Apache2 users To enable the DAV function add the following directive Location user_name WebDAV DAV On Location 2 After specifying the settings for SSL encrypted communication configure httpd conf so that the Apache service starts with SSL support For more information see the Apache Software Foundation Web site at http www apache org 3 Restart Apache 4 Set a recipient address from...

Page 99: ... Host Name and Folder Path may not be displayed correctly If the language of the touch panel display differs from the computer used as a master browser Host name and Folder path may not be displayed correctly or you may not be able to browse the directories Protocol WebDAV Host Name https Apache Server ccm canon co jp Folder Path user_name WebDAV User User name for the Basic and Digest authenticat...

Page 100: ...Setting Up a Computer as a File Server 3 58 3 Using a TCP IP Network ...

Page 101: ...k NetWare Network Setup Procedures 4 2 NetWare Print Service Settings 4 3 Types of Print Service 4 3 Setup Using NetWare Administrator or PCONSOLE 4 4 Protocol Settings 4 8 Setting Up a Computer for Printing Sending a Fax 4 12 Connecting to a NetWare Network 4 12 Printer Connection Method 4 12 Setting Up a Computer as a File Server 4 13 ...

Page 102: ...ting Sending a Fax See Setting Up a Computer for Printing Sending a Fax on p 4 12 Specify the settings of each computer you use for printing or sending a fax Optional equipment is required to print or send a fax from a computer For the equipment needed see Optional Equipment and System Requirements on p 1 2 4 Computer Settings for a File Server See Setting Up a Computer as a File Server on p 4 13 ...

Page 103: ... time using NetSpot Device Installer For instructions on how to specify the settings see online help of NetSpot Device Installer For more information on NetSpot Device Installer see the Reference Guide Types of Print Service Before specifying print service settings refer to the following descriptions to determine the type of print service you are using NOTE Normally with NetWare 4 x or later it is...

Page 104: ...DS print server in the NDS remote printer mode NPrinter and the Bindery print server in the Bindery remote printer mode RPrinter Setup Using NetWare Administrator or PCONSOLE Using NetWare Administrator in the NDS Queue Server Mode or the Remote Printer Mode NetWare 4 x or Later 1 Log in to NetWare as Administrator or as a user of equivalent authority start NetWare Administrator execute Quick Setu...

Page 105: ...server If you are using the NetWare file server as a print server enter Load PSERVER NLM in the file server press ENTER on the keyboard Using PCONSOLE in the Queue Server Mode or Remote Printer Mode in the Bindery Mode NetWare 3 2 1 Log in to NetWare as Supervisor start PCONSOLE 2 If you have not set up a print server yet set up the print server On the Available Options menu select Print Server In...

Page 106: ...onfiguration press ENTER on the keyboard Select Printer Configuration press ENTER on the keyboard From Configured Printers select the number of the printer you want to use press ENTER on the keyboard 5 Specify the printer name type etc In Name enter the name you want to use for the printer press ENTER on the keyboard If you are using the queue server mode select Defined elsewhere from Type If you ...

Page 107: ...e Exit PCONSOLE window select Yes to quit PCONSOLE 8 If you are using the remote printer mode start the print server If you are using a dedicated print server enter PSERVER EXE enter the print server name on the print server press ENTER on the keyboard If you are using a NetWare file server as a print server enter LOAD PSERVER NLM print server name on the file server press ENTER on the keyboard ...

Page 108: ...ify the following NetWare On Select the frame type for your environment from the Frame Type drop down list If you select Auto Detect the frame type is automatically determined Select the print service specified in NetWare Print Service Settings on p 4 3 from the Print Service drop down list The following print services are available Bindery PServer Used in the queue server mode Bindery mode print ...

Page 109: ...on of the time specified in Startup Time Settings on p 3 30 Setting NDS PServer or NPrinter in the Browse screen If the browse right is not limited to the specific user Press Skip Log In in the Browse screen If the browse right is not limited to the specific user you can specify the print service without having to log in to NetWare Select the tree to which the desired print server belongs select t...

Page 110: ... screen for setting NDS PServer if necessary Setting Bindery PServer or RPrinter in the Browse screen In the Browse screen select the file server to which the desired print server belongs In the Enter Network Password screen enter the name and password of a user on the file server If the password is not specified leave Password blank Select the desired print server Specify each item on the screen ...

Page 111: ...rver or RPrinter using the keyboard on the touch panel display In File Server enter the name of the file server to which the desired print server belongs in Print Server enter the name of the desired print server For Bindery PServer specify each of the other items if necessary ...

Page 112: ...on Method Install the driver according to the following procedures indicated in the manual for each driver The UFR II printer driver is not available for Windows 98 Me If you want to use the PCL printer driver See the procedure for standard installation in Chapter 2 Getting Started in the PCL Driver Guide If you want to use the PS printer driver See the procedure for standard installation in Chapt...

Page 113: ...nment This section describes only the procedures for setting up a computer receiving data sent from the machine To send data from the machine to a server on the network you must enter an address setting from the control panel For instructions on how to specify recipient address settings see Chapter 2 Basic Sending Methods in the Sending and Facsimile Guide In some environments additional detailed ...

Page 114: ...r entering the address using the keyboard on the touch panel display Sample recipient settings NDS Mode Example If you send data to the data directory under share_vol in the above tree structure the settings of the host name and the folder path differ depending on the location of a user account Example 1 If SALES_JP contains the user account jenkins Host Name SALES_JP SALES TREE CANON Folder Path ...

Page 115: ..._vol SALES_JP data One dot is required before data User CN john Password Password for the above user Host Name SALES TREE CANON Folder Path share_vol SALES_JP data User CN smith Password Password for the above user Host Name Tokyo MARKETING TREE CANON Folder Path share_vol SALES_JP SALES data Two dots are required before data User CN edwards Password Password for the above user File Server Name TO...

Page 116: ...yed correctly or you may not be able to browse the directories In NDS mode note the following For the host name specify the context by which a user logs in For the folder path specify the relative path from the user context You may omit the xx portion but the TREE portion with the tree name may not be omitted Enter a user name prefixed with CN Unless the same directory tree contains the user accou...

Page 117: ...rotocol Settings 5 3 TCP IP Settings 5 3 SMB and WINS Settings 5 3 Setting Up a Computer for Printing Sending a Fax 5 6 Connecting to a TCP IP Network 5 6 Connecting to a NetBIOS Network 5 6 Printer Connection Method 5 9 Setting Up a Computer as a File Server 5 11 Connecting to a TCP IP Network 5 11 Connecting to a NetBIOS Network and Configuring a Shared Folder 5 12 ...

Page 118: ...rinting or sending a fax Optional equipment is required to print or send a fax from a computer For the equipment needed see Optional Equipment and System Requirements on p 1 2 3 Computer Settings for a File Server See Setting Up a Computer as a File Server on p 5 11 Specify the settings of the computer receiving data sent from the machine Optional equipment is required to send data For the equipme...

Page 119: ... entered the TCP IP settings yet enter them now For more information see TCP IP Settings on p 3 3 SMB and WINS Settings To use the machine on a NetBIOS network specify the SMB settings To resolve a name with WINS specify the WINS settings using the following procedure To specify the SMB settings you need to use the optional UFR II PCL Printer Kit the optional PS Printer Kit the optional Super G3 F...

Page 120: ...me In Comment enter a comment about the printer if necessary If you display the printer information the comment you specified here appears If you want the machine to notify the LAN Manager of its existence on the network press On for LM Announce If the LAN Manager does not have to refer to the machine you can control the traffic over your network by selecting Off To set up an SMB printer press SMB...

Page 121: ...s an identifier for determining the range available to a printer or computer The scope ID set here is used regardless of the setting for WINS Resolution IMPORTANT If DHCP determines the IP address the IP address obtained from a DHCP server is overwritten with the IP address of a WINS server obtained from the DHCP server whenever possible If you set a scope ID the machine cannot communicate with an...

Page 122: ...st have TCP IP client software installed and must be enabled for TCP IP network use For details see the manuals provided with your operating system Connecting to a NetBIOS Network All computers that use the machine for printing or sending a fax must be enabled for NetBIOS network use The setup procedures differ depending on your operating system See the procedures below to set the computers Window...

Page 123: ...ork dialog box on the Configuration sheet if both Client for Microsoft Networks and File and printer sharing for Microsoft Networks do not appear click Add follow the instructions on the screen to install these components 2 Select TCP IP click Properties to open the TCP IP Properties dialog box 3 On the Bindings sheet click Client for Microsoft Networks 4 Restart the computer if prompted ...

Page 124: ...The procedure below uses a screen of Windows 2000 as an example 1 In the Local Area Connection Properties dialog box select Client for Microsoft Networks and Internet Protocol TCP IP 2 Double click Internet Protocol TCP IP to open the Internet Protocol TCP IP Properties dialog box 3 On the General sheet click Advanced on the WINS sheet select Enable NetBIOS over TCP IP 4 Restart the computer if pr...

Page 125: ...ernative printer driver installation in Chapter 2 Getting Started in the PCL Driver Guide If you want to use the PS printer driver See the procedure for alternative printer driver installation in Chapter 2 Getting Started in the PS Driver Guide If you want to use the fax driver See the procedure for alternative fax driver installation in Chapter 2 Getting Started in the Fax Driver Guide 1 Check th...

Page 126: ...iver See the procedure for standard installation in Chapter 2 Getting Started in the UFR II Driver Guide If you want to use the fax driver See the procedure for standard installation in Chapter 2 Getting Started in the Fax Driver Guide When the dialog box for selecting the port appears during installation click Use Network Printer Settings From the list select Workgroup Server and Printer you set ...

Page 127: ...receiving data sent from the machine To send data from the machine to a server on the network you must enter an address setting from the control panel For instructions on how to specify recipient address settings see Chapter 2 Basic Sending Methods in the Sending and Facsimile Guide The following procedures describe a sample shared folder configuration Depending on your environment the actual conf...

Page 128: ...s a file server instead of using a Windows 98 Me machine In the following procedures items displayed on the screens for Windows 98 are used items might differ depending on your operating system 1 In the Network dialog box on the Configuration sheet if both Client for Microsoft Networks and File and printer sharing for Microsoft Networks do not appear click Add to install these components 2 Click F...

Page 129: ... Using a NetBIOS Network 3 On the Access Control sheet select the level of access control If you select User level access control specify a domain in which a list of users and groups is saved 4 On the Identification sheet confirm the computer name ...

Page 130: ... click Add to display the Add Users dialog box From the left list select the users to whom you want to give access to the shared folder add them to the right list 6 Set a recipient address using the machine s control panel There are three methods for specifying the recipient address selecting the desired address from the list that appears when you press Browse searching for the address by pressing...

Page 131: ...or you may not be able to browse the directories If the language of the touch panel display differs from the computer used as a master browser Host Name and Folder Path may not be displayed correctly or you may not be able to browse the directories NOTE You can send data using the following formats A DNS server is required for the latter case 192 168 2 100 share host_name organization company com ...

Page 132: ... to send to a server running Windows 2000 XP Server 2003 The procedure below uses a screen of Windows 2000 as an example 1 Log on to Windows as an Administrator in the Local Area Connection Properties dialog box select all Client for Microsoft Networks File and Printer Sharing for Microsoft Networks and Internet Protocol TCP IP 2 Double click Internet Protocol TCP IP to open the Internet Protocol ...

Page 133: ...uter Management Local icon click Properties to open the Computer Management Local Properties dialog box On the Network Identification sheet confirm the Computer name setting If you are using Windows XP Server 2003 right click My Computer click Properties on the Computer Name sheet click Change In the Computer Name Changes dialog box click More to open the DNS Suffix and NetBIOS Computer Name dialo...

Page 134: ...w User dialog box enter the user name in User name enter the password in Password re enter the password in Confirm Password click Create Enter a user name not longer than 20 alphanumeric characters and a password not longer than 14 alphanumeric characters If User must change password at next logon is selected any new users added must change their passwords in order to send data from the machine Yo...

Page 135: ... setting up users differ from the above For details see the Windows manual 8 Open the properties dialog box of the folder you want to share on the Sharing sheet click Share this folder enter the share name in Share name 9 Set permissions To create a shared folder on a FAT or FAT32 format disk If the Security tab is not displayed ...

Page 136: ...display the Security tab in Windows XP open Folder Options deselect Use simple file sharing However you can share folders and files with Use simple file sharing selected Select or deselect Use simple file sharing to suit your environment For more information see the manual provided with Windows XP In the Active Directory environment the procedures for specifying the security settings of the shared...

Page 137: ...be entered for Folder Path If you change the language of the touch panel display Host Name and Folder Path may not be displayed correctly or you may not be able to browse the directories If the language of the touch panel display differs from the computer used as a master browser Host Name and Folder Path may not be displayed correctly or you may not be able to browse the directories Computer name...

Page 138: ... 2 2 8a or later is supported In some environments detailed settings may be required in order to use the Samba For details consult your network administrator 1 Log in to a workstation as a superuser set up the users who access the Samba shared folder and their passwords Set a user name not longer than 20 alphanumeric characters and a password not longer than 14 alphanumeric characters 2 Set a reci...

Page 139: ... be displayed correctly or you may not be able to browse the directories If the language of the touch panel display differs from the computer used as a master browser Host name and Folder path may not be displayed correctly or you may not be able to browse the directories NOTE You can send data using the following formats A DNS server is required for the latter case 192 168 2 100 share host_name o...

Page 140: ...Setting Up a Computer as a File Server 5 24 5 Using a NetBIOS Network ...

Page 141: ...ng an AppleTalk Network Macintosh This chapter describes settings and procedures for printing via an AppleTalk network AppleTalk Network Setup Procedures 6 2 Protocol Settings 6 3 Setting Up a Computer for Printing 6 4 ...

Page 142: ...otocol Settings See Protocol Settings on p 6 3 Specify the protocol settings To specify the settings use The machine s control panel The Remote UI via a web browser Canon utilities NetSpot Device Installer etc 3 Macintosh Print Settings See Setting Up a Computer for Printing on p 6 4 Specify the settings for each computer you use for printing IMPORTANT You need to use optional equipment to print v...

Page 143: ...nt to print via an AppleTalk network For the equipment needed see Optional Equipment and System Requirements on p 1 2 1 On the Network Settings screen press AppleTalk Settings specify the following On for AppleTalk You can use the AppleTalk network In Service Name enter a name for the printer not longer than 32 characters The name you enter here appears on the Macintosh screen If you are using a n...

Page 144: ...s on p 1 2 If you want to use the UFR II printer driver 1 Installation of the UFR II printer driver See the Mac UFR II Driver Guide 2 Print settings Set the machine as the print destination If you want to use a PS printer driver provided by Apple Computer Inc with the Mac OS 1 Installation of the PPD file See the Network Quick Start Guide 2 Print settings Set the machine as the print destination 3...

Page 145: ...pter describes how to resolve printing problems Network Connection Problems and Remedies 7 2 Printing Problems and Remedies 7 4 Data Sending File Sharing Problems and Remedies 7 10 Encrypted SSL Data Communication Problems and Remedies 7 16 ...

Page 146: ...e is not connected to a network Remedy Set Change Settings Display Connection Confirm to Off The machine automatically connects to a destination other than the intended destination via its dial up access when a dial up router is connected to your network Cause The machine periodically or temporarily communicates with devices on your network If a dial up router or NetWare file server is on the netw...

Page 147: ...wsed using the Remote UI or utility Cause 1 The IP addresses of computers on which the Remote UI or utility is used are not allowed in Setting Browsing Range in IP Address Range Settings Remedy If the settings for Setting Browsing Range in IP Address Range Settings do not permit the IP address of a computer on which the Remote UI or utility is used you cannot specify machine setting items or brows...

Page 148: ...is not permitted by the settings for both RX Print Range and Setting Browsing Range in IP Address Range Settings Remedy If you are using a NetBIOS network and the IP address of the computer in which a driver is to be installed is not permitted by the settings for both RX Print Range and Setting Browsing Range in IP Address Range Settings the driver cannot be installed successfully Check the settin...

Page 149: ...es Click the Details tab to display the Details sheet Click Spool Settings to open the Spool Settings dialog box Confirm that Spool print jobs so program finishes printing faster is selected If it is not selected select it click OK Cause 4 The computer that is printing is not properly set up Macintosh Remedy Check the following Macintosh settings Confirm that the proper printer driver is installed...

Page 150: ... is set up properly and is active Confirm that the network settings of the machine are correctly set See Protocol Settings on p 4 8 Check the following in particular A valid frame type is selected from the Frame Type drop down list Print Server and Printer Number are correctly specified NOTE Your computer may not be able to recognize the machine even though the IP address settings are appropriate ...

Page 151: ...d then turn them ON See Connecting the Machine to a Computer or Network on p 2 3 Cause 2 TCP IP network is not properly set up Remedy On the assumption that the TCP IP is working correctly if you print using NetBIOS network check the following Confirm that the IP addresses are properly set up If the IP addresses were set using DHCP BOOTP or RARP confirm that they are operating If you are using a D...

Page 152: ...nd cable are not properly connected Remedy Turn OFF the machine s power switches check that the machine is connected to the network using the proper cable and then turn them ON See Connecting the Machine to a Computer or Network on p 2 3 Cause 2 The AppleTalk network is not properly set up Remedy Confirm the AppleTalk settings In particular check the following Set the Phase to a valid phase type S...

Page 153: ... Cause 4 An error message is displayed on the touch panel display of the machine Remedy After confirming the error message see Chapter 8 Troubleshooting in the Reference Guide and perform the necessary operations according to the error message displayed ...

Page 154: ...s FTP server UNIX r System V Release 4 0 ready User 192 168 37 195 none user_name User login 331 Password required for user_name Password Enter password 230 User user_name logged in ftp cd export share Move to data destination directory 250 CWD command successful ftp bin Set data transfer type binary 200 Type set to I ftp put sample tif Set transfer file name for verification ftp by Cut off server...

Page 155: ...Use your computer to log in to the NetWare file server From Windows Explorer double click Entire Network check that the NetWare server you want to share is listed there You can also check for the NetWare server as follows On the Start menu point to Find click Computer enter the name of the server you want to share check that the server is on the network This server name will be the Host Name you e...

Page 156: ...error message is displayed on the touch panel display of the machine Remedy After confirming the error message see Chapter 8 Troubleshooting in the Reference Guide and perform the necessary operations according to the error message displayed Unable to Send Data Share Files Windows and Samba File Sharing Cause 1 File sharing settings for the shared folder are incorrect Remedy Check the following se...

Page 157: ...of resources in the TCP IP protocol stack Remedy Free up sufficient disk space on the WebDAV server SSL Error is displayed and transmission fails when you try to send to a destination using SSL encrypted communication via a WebDAV server Cause 1 The WebDAV server does not support SSL encrypted communication Remedy Specify the SSL settings required for your environment on the WebDAV server Cause 2 ...

Page 158: ...e WebDAV folder path entered in Folder Path as the recipient address Check the server is displayed when you try to send via a WebDAV server Cause 1 The machine tried to access the destination without using a proxy server but it was necessary to access via a proxy server Remedy Check the following Check the settings of the WebDAV server Confirm the proxy server settings see step 11 in TCP IP Settin...

Page 159: ...medy Check the settings of the WebDAV server Cause 6 The disk space on the WebDAV server was insufficient to process the request from the WebDAV client Remedy Free up sufficient disk space on the WebDAV server Cannot connect is displayed when you try to send to a WebDAV server Cause Proxy server authentication failed Remedy See step 11 in TCP IP Settings on p 3 3 to confirm the settings of the pro...

Page 160: ...ion Delivery setting is displayed when you try to erase a key pair Cause The key you are trying to erase is currently being used for encrypted SSL communication or used for the Receive Restriction for Each Function mode in Device Information Delivery Settings Remedy Cancel all SSL settings and encrypted SSL communication See Chapter 6 System Manager Settings in the Reference Guide to set all setti...

Page 161: ...einstalled default key pair or server certificate is corrupted Remedy After erasing the key pair you are using see Editing Key Pairs and Server Certificates on p 3 19 generate a key pair and server certificate see Generating a Key Pair and Server Certificate on p 3 15 Cause 3 The registered key pair file or server certificate file is corrupted Remedy After erasing the key pair you are using see Ed...

Page 162: ... Key Pair and Device Signature Certificate and User Certificate for Adding Digital Signatures to PDF Files on p 3 23 to confirm the user certificate settings Cause 2 Access to the device certificate was denied when sending a PDF with a device signature Remedy See Generating and Confirming a Key Pair and Device Signature Certificate and User Certificate for Adding Digital Signatures to PDF Files on...

Page 163: ... the network settings specifications glossary and index Network Setting Items 8 2 Confirming Settings 8 19 Viewing the Network Access Log 8 21 Specifications 8 22 Hardware Specifications 8 22 Software Specifications 8 22 Glossary 8 23 Index 8 43 ...

Page 164: ...th software other than the control panel of the machine The setting items are shown below NOTE Some items can be set using the Remote UI Use the control panel of the device to set items which cannot be set using the Remote UI In the following tables N A stands for Not Applicable For more information on Device Information Delivery see Chapter 6 System Manager Settings in the Reference Guide Change ...

Page 165: ...0 0 0 0 N A Gateway Address IP address 0 0 0 0 N A DHCP On Off Off RARP On Off Off BOOTP On Off Off DNS Server Settings Primary DNS Server IP Address 0 0 0 0 N A Secondary DNS Server IP Address 0 0 0 0 N A Host Name 47 Characters maximum CANON represents the last six digits of a MAC address N A Domain Name 47 Characters maximum NULL N A DNS Dynamic Update On Off Off N A PING Command PING Command I...

Page 166: ...ng Can be set in Remote UI Device Information Delivery WINS Configuration WINS Resolution On Off Off N A WINS Server Address IP Address 0 0 0 0 N A Node Type Auto Set display only N A Scope ID 63 Characters maximum NULL N A LPD Print Settings 1 LPD Print Settings On Off On LPD Banner Page 2 On Off Off RAW Print Settings 1 RAW Print Settings On Off On Bidirectional Communication On Off Off SNTP Set...

Page 167: ...livery FTP Print Settings Use FTP printing On Off On User User name for FTP server login 24 Characters maximum NULL N A Password Password for FTP server login 24 Characters maximum NULL N A Use PASV Mode for FTP Use PASV Mode for FTP On Off Off IPP Print Settings 1 IPP Print Settings On Off On Use SSL On Off Off N A Use Authentication On Off Off N A User User name for IPP authentication 24 Charact...

Page 168: ...me 24 Characters maximum NULL N A Key Algorithm RSA display only N A Key Length bit 512 1024 512 N A Start Date of Validity Month Date Year 01 01 2000 12 31 2048 NULL N A End Date of Validity Month Date Year 01 01 2000 12 31 2048 NULL Country Region Country Region name and code 2 Characters maximum United States US State 24 Characters maximum NULL City 24 Characters maximum NULL Organization 24 Ch...

Page 169: ...y Generate Update Device Signature Key 3 N A Certificate Settings Key and Certificate List Key and Certificate List for this Machine Default Key Settings N A Certificate Details Version Serial Number Signature Algorithm Issue Destination Start Date of Validity End Date of Validity Issuer Public Key Certificate Thumbprint Certificate Verification N A Erase N A Certificate Settings Key and Certifica...

Page 170: ...ls Version Serial Number Signature Algorithm Issue Destination Start Date of Validity End Date of Validity Issuer Public Key Certificate Thumbprint Certificate Verification N A Erase N A Certificate Settings Register Key and Certificate Register Key Name 24 Characters maximum Password 24 Characters maximum N A Erase N A Certificate Settings Register CA Certificate Register N A Erase N A ...

Page 171: ...etting Can be set in Remote UI Device Information Delivery Use HTTP Use HTTP On Off On Proxy Settings 5 Use Proxy On Off On N A Server Address IP address or FQDN 128 Characters maximum NULL N A Port Number 1 to 65535 80 N A Use Proxy within the Same Domain On Off Off N A Authentication Settings Use Proxy Authentication On Off Off N A User 24 Characters maximum NULL N A Password 24 Characters maxim...

Page 172: ...ge Reject IP Address es Apply Settings On Off Up to 8 IP addresses can be stored Off N A RX Print Range Permit IP Address es Apply Settings On Off Up to 8 IP addresses can be stored Off N A Setting Browsing Range Reject IP Address es Apply Settings On Off Up to 8 IP addresses can be stored Off N A Setting Browsing Range Permit IP Address es Apply Settings On Off Up to 8 IP addresses can be stored ...

Page 173: ...g Description Default Setting Can be set in Remote UI Device Information Delivery NetWare On Off Off Frame Type Auto Detect Ethernet II Ethernet 802 2 Ethernet 802 3 Ethernet SNAP Auto Detect N A IPX External Network Number Auto Set display only N A Node Number Auto Set display only N A Print Service Bindery PServer RPrinter NDS PServer NPrinter NDS PServer N A Packet Signature Auto Set display on...

Page 174: ...ximum NULL N A Printer Number 0 to 15 0 N A Polling Interval 1 to 15 seconds 5 N A Printer Form 0 to 255 0 N A Buffer Size 1 to 20 KB units 20 N A Service Mode Service only currently mounted form Change forms as needed Minimize form changes across print queues Minimize form changes within print queues Minimize form changes within print queues N A RPrinter Settings Print Server 47 Characters maximu...

Page 175: ...um NULL N A Printer Number 0 to 254 0 N A Polling Interval 1 to 255 seconds 5 N A Printer Form 0 to 255 0 N A Buffer Size 3 to 20 KB units 20 N A Service Mode Service only currently mounted form Change forms as needed Minimize form changes across print queues Minimize form changes within print queues Minimize form changes within print queues N A NPrinter Settings Print Server 64 Characters maximum...

Page 176: ...e UI Device Information Delivery AppleTalk On Off Off Phase Phase 2 fixed N A Service Name 32 Characters maximum Model name N A Zone 32 Characters maximum N A Item Setting Description Default Setting Can be set in Remote UI Device Information Delivery Use SMB Server On Off On N A Server 15 Characters maximum NULL N A Workgroup 15 Characters maximum NULL N A Comment 48 Characters maximum NULL N A L...

Page 177: ... public N A Use SNMP v 3 On Off Off N A User Settings User On Off N A Register User MIB Access Permission Security Settings Authenticat Algorithm Authent Password Encryption Algorithm Encryption Password N A Details Edit User MIB Access Permission Security Settings Authenticat Algorithm Authent Password Encryption Algorithm Encryption Password N A Erase N A Context Settings Register Context name 3...

Page 178: ...vice Information Delivery Enable Dedicated Port On Off On Item Setting Description Default Setting Can be set in Remote UI Device Information Delivery Use Spooler On Off On Item Setting Description Default Setting Can be set in Remote UI Device Information Delivery Startup Time Settings 0 to 300 seconds 60 N A Item Setting Description Default Setting Can be set in Remote UI Device Information Deli...

Page 179: ...evice Information Delivery SMTP Receipt On Off On POP On Off On SMTP Server Server name or IP address 48 Characters maximum NULL N A E mail Address 64 Characters maximum NULL N A POP Server Server name or IP address 48 Characters maximum NULL N A POP Address 32 Characters maximum NULL N A POP Password 32 Characters maximum NULL N A POP Interval 0 to 99 If the interval is set to 0 the incoming e ma...

Page 180: ... Encryption POP AUTH Method Standard APOP POP AUTH Standard N A POP Authentication before Sending On Off Off N A N A SMTP Authentication SMTP AUTH On Off Off N A N A User User name for SMTP authentication 64 Characters maximum NULL N A N A Password Password for SMTP authentication 32 Characters maximum NULL N A N A Allow SSL POP On Off Off N A N A Allow SSL SMTP Send On Off Off N A N A Allow SSL S...

Page 181: ...rint a user s data list to confirm the network settings made from the machine s touch panel display To print the Network user s data list shown below press Report Settings Network User Data List Yes on the Additional Functions screen 08 24 2006 TUE 16 48 iR 3045 001 ...

Page 182: ...Confirming Settings 8 20 8 Appendix 08 24 2006 TUE 16 48 iR 3045 002 ...

Page 183: ...eject specific IP addresses see step 12 in TCP IP Settings on p 3 3 NOTE To display Log set Job Log Display in System Monitor Screen Restriction in the System Settings screen from the Additional Functions screen to On 1 Press System Monitor Print Log select Network from the drop down list The log pertaining to the rejected IP addresses is displayed Up to 100 logs can be displayed You can export th...

Page 184: ... RJ 45 Protocol Supported TCP IP Frame type Print applications Ethernet II LPD Raw IPP IPPS IPX SPX Frame type Print applications Ethernet II Ethernet 802 2 Ethernet 802 3 Ethernet SNAP Auto Detect Bindery PServer NDS PServer RPrinter NPrinter LPD IPP NetBIOS Frame type Print application Ethernet II SMB AppleTalk Frame type Print application Ethernet SNAP PAP Printer Access Protocol ...

Page 185: ...also automatically turns over two sided originals to make one or two sided prints Apache A free open source HTTP Web server that runs on different platforms such as Mac OS UNIX Windows XP 2000 etc ASCII code ASCII American Standard Code for Information Interchange is a set of standardized codes used to represent letters numbers punctuation marks a few symbols and control characters A seven digit o...

Page 186: ...ocate such information as the host name domain name and IP address so that it is not necessary to enter these items manually bps Bits per second The measure of transmission speed used in relationship to networks and communication lines Buffer size The size of a data area or buffer shared by devices or programs working at different speeds or with different priorities The buffer is designed to preve...

Page 187: ...nizational unit such as a company department is a container object An organizational unit can contain objects representing network resources such as workstations servers and printers Context In NetWare this indicates the location of an object existing in the directory tree Cookie A file left on a user s computer when the user visits a Web site A cookie allows the Web site to recognize the user on ...

Page 188: ...machine scanned the document Device Status Extension An extension for Windows 2000 XP Server 2003 that enables you to view information about shared printers and manage print jobs using your Web browser DHCP Dynamic Host Configuration Protocol A protocol which automatically specifies the network settings of a client on a TCP IP network Many of the settings required to set up TCP IP which is the sta...

Page 189: ...ocks and inspects each block for data lost through poor transmission If part of the data is missing in a certain block ECM retransmits that data from the beginning of the block until it confirms that all of the data within the block has been transmitted successfully In this way ECM guarantees that a good image can be received at the receiving end ECM is very effective where the telephone lines are...

Page 190: ... Fax Inbox FQDN Fully Qualified Domain Name A full domain name consisting of its local host name and its domain name An FQDN is sufficient to ascertain a specific Internet address for any host on the Internet This name resolution process uses DNS Domain Name System Frame type The packet format that the network adapter of a computer uses to communicate over a network On Ethernet networks there are ...

Page 191: ... Canon imageWARE is a software suite for business environments that provides functions to efficiently capture create manage and distribute documents The imageWARE suite also supports on demand printing and publishing For more information please see the imageWARE Web site at http www imageware com imageWARE Document Manager Gateway Software for sending scanned documents from imageRUNNER machines eq...

Page 192: ...nformation Files containing photographic images in Web pages are generally compressed so they can be transferred across the Internet more quickly JPEG the format currently used causes some loss in image data after compression and so reduces image quality JBIG compression overcomes this shortcoming JPEG Joint Photographic Experts Group An experts group file specification that defines a standard for...

Page 193: ...Internet or on a corporate intranet Log on Entering a user name and password as a means of user authentication to start a computer session or gain access to a service Long distance dialing When dialing or registering long distance numbers you may need to insert a pause within or after the telephone number The destination and length of the pause differ depending on the system Contact your local aut...

Page 194: ...iling up in the output tray Memory RX Inbox The Memory RX Receive Inbox is an inbox for storing received fax I fax documents Received documents are stored in the Memory RX Inbox without being printed You can print or send the stored documents later or whenever necessary Memory Sending Memory Sending scans documents into memory before sending them You can retrieve your original once scanning is com...

Page 195: ...ertain online offline status error status the amount of paper in cassettes verify information on mounted fonts and other readings All of the functions that are conventionally conducted through the operation panel of the respective machines can be performed from one location NetSpot Device Installer A Canon utility that automatically detects and installs printer drivers on local networks NetWare No...

Page 196: ...ronment The PASV mode also ensures that all data flow requests come from inside the network where the client is located Pause You can insert a pause within a telephone number or at the end of a telephone number A pause is also sometimes required to connect to an outside line or for overseas fax transmissions to certain countries Pause Time The default settings are two seconds if a pause is inserte...

Page 197: ... Code To prevent unauthorized access to telephone lines some PBX Private Branch Exchange systems require that a PIN code be entered when making a call or sending a document Depending on the PBX system the PIN code may be entered before the number as a prefix or after the number as a suffix If your PBX needs a PIN code to connect to an outside line you can specify the user data settings of the mach...

Page 198: ...ther print server hardware or software is required R RARP Reverse Address Resolution Protocol A protocol which associates a network adapter address MAC address with an IP Internet Protocol address Raw A print application used with Windows 2000 XP Server 2003 It can print at higher speeds than LPD Line Printer Daemon Remote UI Remote User Interface The Remote UI is software that enables you to perf...

Page 199: ...cope ID The Scope ID is a character string value that is appended to the NetBIOS name and used in all NetBIOS names for TCP IP communications It provides a way for a computer to communicate only with others sharing the same Scope ID Sender s Name Your personal or organization s name The sender s name fax number date and time are printed on each page you send to the recipient You can register up to...

Page 200: ...ccess when used in conjunction with SNMP v 3 for setting MIB Access Permission levels Can be set to Read Write if security is not necessary SNMP v 3 Management functions of SNMPv 3 enable different permission levels for security if used in conjunction with SNMP v 1 SNTP Simple Network Time Protocol A simplified version of NTP This protocol enables computers in a network to synchronize their system...

Page 201: ... process performed between switching hubs prevents them from communicating with each other immediately after the machine connects to the network A delay in the startup time is necessary for the machine to connect to the network properly STP Shielded Twisted Pair cable A cable consisting of one or more twisted pairs of wires and a sheath of foil and copper braid The twists protect the wires from in...

Page 202: ...es that use ITU T V 34 standard 33 6 Kbps modems Super G3 high speed fax machines allow a transmission time of approximately three seconds per page which results in reduced telephone line charges Switching hub A network connection box to which a number of computers can be connected Conventional hubs send each data packet to every connected computer on the network whereas a switching hub forwards d...

Page 203: ... for the machine you can create up to 99 sender names that can be used in place of the unit s name when you send a fax document TX Abbreviation for Transmission Sending U UAA Universally Administered Address See LAA UFR II Ultra Fast Rendering II A printing algorithm for realizing high speed rendering UFR II enables processing tasks to be executed and divided appropriately between the host PC and ...

Page 204: ...AL COPY or DRAFT as well as your own customized stamps to your printed documents in the form of a watermark WebDAV Web based Distributed Authoring and Versioning Enables users to collaboratively edit and manage files on remote Web servers WebDAV features XML data locking properties which prevents authors from overwriting each other s changes WebDAV server Web based Distributed Authoring and Versio...

Page 205: ...8 POP AUTH Method 8 18 POP Authentication before Sending 8 18 SMTP Authentication SMTP AUTH 8 18 User 8 18 Authentication 8 23 Authentication Settings 8 9 Password 8 9 Use Proxy Authentication 8 9 User 8 9 Auto Detect 2 10 4 8 8 16 Auto Redial 8 24 B Banding 8 24 Bidirectional Communication 8 4 Bindery Mode 4 3 4 5 Bindery Print Service 4 3 Bindery PServer Bindery Queue Server Mode 4 4 4 8 Bindery...

Page 206: ... to NetBIOS network 5 6 Windows 2000 XP Server 2003 5 6 5 8 Windows 98 Me 5 6 5 7 Connecting to NetBIOS network and configuring shared folder 5 12 Samba UNIX Linux 5 22 Windows 2000 XP Server 2003 5 16 Windows 98 Me 5 12 Container object 4 4 8 25 Context 4 10 8 13 8 25 Context name 4 10 Control panel 2 9 2 11 4 8 5 3 6 3 Cookie 8 25 Copy Ratio 8 25 CSV 8 25 D Data sending file sharing problems and...

Page 207: ...ageWARE Gateway 3 51 Mac OS X 3 49 UNIX Linux 3 48 Windows 2000 XP Server 2003 3 44 G Gamma Correction 8 28 Gateway Address 3 4 8 3 8 29 Generate Key 8 6 Generate SSL Key 8 6 Generate Update Device Signature Key 8 7 Generate SSL Key 8 6 City 8 6 Common Name 8 6 Country Region 8 6 End Date of Validity 8 6 Key Algorithm 8 6 Key Length bit 8 6 Key Name 8 6 Organization 8 6 Orgnztion Unit 8 6 Start Da...

Page 208: ... for this Machine 8 7 Key and Certificate List for Users 8 7 Key and Certificate List for this Machine 8 7 Certificate Details 8 7 Default Key Settings 8 7 Erase 8 7 Key and Certificate List for Users 8 7 Certificate Details 8 7 Erase 8 7 Key pair 8 30 Key pair and server certificate settings for encrypted SSL communication 3 15 Editing CA certificate 3 22 Editing key pairs and server certificate ...

Page 209: ...r 3 2 4 2 8 33 NetWare 1 4 8 11 8 33 NetWare Administrator 4 4 NetWare client software 4 12 NetWare file server 4 5 4 7 NetWare network 1 7 4 2 4 12 NetWare network setup procedures 4 2 NetWare print server 4 4 NetWare print service settings 4 3 Types of print service 4 3 Using NetWare Administrator or PCONSOLE 4 4 NetWare server 1 9 NetWare Settings 4 8 8 11 Frame Type 8 11 IPX External Network N...

Page 210: ...mber 8 9 Port Setting Tool 8 35 Primary DNS Server 8 3 Print queue 3 37 Direct 3 36 3 38 LP 3 36 3 38 Spool 3 36 3 38 Print Server 8 12 Print server name 4 9 Print Server Password 8 12 Print Service 4 8 8 11 Bindery PServer 4 8 Bindery remote printer mode RPrinter 4 8 NDS PServer 4 8 NDS remote printer mode NPrinter 4 8 Printer connection method for NetBIOS network 5 9 Mac OS X 10 3 or later 5 10 ...

Page 211: ...ress Settings 8 10 Register CA Certificate 8 8 Erase 8 8 Register 8 8 Register Key and Certificate 8 8 Erase 8 8 Register 8 8 Reject IP Address es 8 10 Remote printer mode 4 4 4 5 Remote UI Web browser 3 11 8 36 Resolution 8 36 Response 8 6 Rotary Pulse 8 37 RPrinter 4 4 4 8 RPrinter Settings 8 12 File Server 8 12 Print Server 8 12 Printer Number 8 12 RX 8 37 RX Password 8 37 RX Print Range 8 10 S...

Page 212: ...Authentication SMTP AUTH 8 18 SMTP Receipt 8 17 SMTP Server 8 17 SNMP 8 38 SNMP community name 7 3 SNMP Settings 2 11 8 15 Community Name 8 15 Context Settings 8 15 MIB Access Permission 8 15 Use SNMP v 1 8 15 Use SNMP v 3 8 15 User Settings 8 15 SNMP v 1 8 38 SNMP v 3 8 38 SNTP 8 4 8 38 SNTP Settings 8 4 NTP Server Address 8 4 NTP Server Check 8 4 Polling Interval 8 4 Use SNTP 8 4 Solaris 3 37 So...

Page 213: ... 10 RX Print Range 3 11 8 10 Scope ID 8 4 Secondary DNS Server 8 3 Server Address 3 10 8 9 Setting Browsing Range 3 12 8 10 SNTP Settings 8 4 Subnet Mask 3 4 8 3 Use HTTP 3 10 8 9 Use PASV Mode for FTP 8 5 Use Proxy 8 9 Use Proxy within the Same Domain 3 10 8 9 WINS Configuration 8 4 WINS Resolution 8 4 WINS Server Address 8 4 Telephone Line Type 8 40 TIFF 8 40 Tone 8 41 Touch panel display transi...

Page 214: ...atermark 8 42 WebDAV 1 7 8 42 WebDAV server 8 42 WebDAV server settings 3 52 Apache for Windows 2000 2000 Server XP Server 2003 UNIX Linux Mac OS X 3 55 IIS for Windows 2000 2000 Server XP Server 2003 3 52 Windows network 1 8 WINS Windows Internet Name Service 5 3 8 42 WINS Configuration 5 5 8 4 Node Type 8 4 Scope ID 5 5 8 4 WINS Resolution 8 4 WINS Server Address 5 5 8 4 WINS Server Address 5 5 ...

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Page 216: ... l Industrie 92414 Courbevoie Cedex France CANON U K LTD Woodhatch Reigate Surrey RH2 8BF United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Via Milano 8 20097 San Donato Milanese MI Italy CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Austral...

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