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Common Problems and Solutions
This section provides recommended solutions to common
problems.
If you have a problem that is not solved by the following, contact
your local authorized Canon dealer.
Q1
The scanner will not turn on.
A1
Confirm that the AC adapter is plugged firmly into a power outlet.
Q2
The scanner is not recognized.
A2
1 Confirm that the scanner is properly connected to the computer with a USB
cable.
2 Confirm that the scanner is turned on. See the previous "
"Q1"
"The scanner will
not turn on."
".
3 The computer's USB interface may not support the scanner. The scanner cannot
be guaranteed to work with all USB interfaces.
4 Confirm that the supplied USB cable is used to connect the scanner to the
computer. The scanner cannot be guaranteed to work with all available USB
cables.
5 If the scanner is connected to the computer via a USB hub, try removing the hub
and connecting directly to the computer.
Q3
Documents feed askew (scanned images are slanted).
A3
1 Align the document guides to fit the documents as closely as possible, and load
the documents so that they feed straightly.
2 Enable [Automatically straightens skewed] in the scanner driver settings.
3 If many pages have been scanned since roller cleaning, clean the rollers. If
documents still feed askew, roller replacement or other maintenance may be
needed. See
"Chapter 11 Removing and Attaching the Rollers and Document
Holding Guide"
for roller replacement procedures.
Q4
Documents are not scanned according to the settings configured in the
scanner driver.
A4
When you scan using a job registered with CaptureOnTouch, the registered job
settings have priority over the scanner driver settings. Edit existing job settings, or
create a new job using the desired scanning conditions.
Q5
If white lines or streaks appear in scanned images.
A5
Clean both sides of the scanner glass, and the rollers. If a sticky substance such as
glue or correction fluid is found, carefully wipe with just enough pressure to clean
the area where the lines appear. If the problem cannot be solved by cleaning, the
internal glass may be scratched. Contact your local authorized Canon dealer.
Q6
Pages are missing.
A6
Then the scanner driver's [Scanning Side] setting is [Skip blank page], documents
with very little black may be unintentionally skipped. Decrease the [Set the likelihood
of skipping blank page] value (
"When you want to delete the images of the blank
pages in two-sided documents"
), or select another scan mode setting such as
[Simplex] or [Duplex]. If pages are skipped due to the document double feeding, see
"Documents jam (or double-feed)."
.
Q7
Documents jam (or double-feed).
1 If the roller has been installed correctly, clean it if necessary.
Summary of Contents for image Formula DR-C130
Page 2: ...HOME Chapter 1 Introduction ...
Page 4: ...HOME Chapter 1 Introduction About This Manual ...
Page 6: ...HOME Chapter 1 Introduction Features of the Scanner ...
Page 8: ...HOME Chapter 1 Introduction Names and Functions of Parts ...
Page 10: ...HOME Chapter 1 Introduction Regulations ...
Page 12: ...HOME Chapter 1 Introduction Trademarks ...
Page 14: ...HOME Chapter 2 Important Safety Instructions ...
Page 16: ...HOME Chapter 2 Important Safety Instructions Installation Location ...
Page 18: ...HOME Chapter 2 Important Safety Instructions AC Adapter ...
Page 20: ...HOME Chapter 2 Important Safety Instructions Moving the Scanner ...
Page 22: ...HOME Chapter 2 Important Safety Instructions Handling ...
Page 24: ...HOME Chapter 2 Important Safety Instructions Disposal ...
Page 26: ...HOME Chapter 2 Important Safety Instructions When sending the scanner for repairs ...
Page 28: ...HOME Chapter 3 Installing the Software ...
Page 30: ...HOME Chapter 3 Installing the Software System requirements ...
Page 32: ...HOME Chapter 3 Installing the Software Setup Disc Contents ...
Page 34: ...HOME Chapter 3 Installing the Software Software Installation ...
Page 36: ...HOME Chapter 4 Connecting the Scanner ...
Page 38: ...HOME Chapter 4 Connecting the Scanner Connecting the Scanner to the Computer ...
Page 40: ...HOME Chapter 4 Connecting the Scanner Turning the Power ON ...
Page 42: ...HOME Chapter 5 Placing Documents ...
Page 44: ...HOME Chapter 5 Placing Documents Preparing Trays ...
Page 46: ...HOME Chapter 5 Placing Documents Documents ...
Page 48: ...HOME Chapter 5 Placing Documents Feeding in the Normal Mode ...
Page 50: ...HOME Chapter 5 Placing Documents Feeding in the Bypass Mode ...
Page 52: ...HOME Chapter 5 Placing Documents Placing Cards ...
Page 54: ...HOME Chapter 5 Placing Documents Placing Folded Documents ...
Page 56: ...HOME Chapter 5 Placing Documents Setting the Long Document Mode ...
Page 58: ...HOME Chapter 6 Scanning with CaptureOnTouch ...
Page 60: ...HOME Chapter 6 Scanning with CaptureOnTouch What is CaptureOnTouch ...
Page 62: ...HOME Chapter 6 Scanning with CaptureOnTouch Starting and Exiting CaptureOnTouch ...
Page 64: ...HOME Chapter 6 Scanning with CaptureOnTouch Scan First ...
Page 66: ...HOME Chapter 6 Scanning with CaptureOnTouch Select Scan Job ...
Page 68: ...HOME Chapter 6 Scanning with CaptureOnTouch Scanning with Start Button ...
Page 70: ...HOME Chapter 6 Scanning with CaptureOnTouch Scanner Settings ...
Page 72: ...HOME Chapter 6 Scanning with CaptureOnTouch Operation in Continuous Scanning Screen ...
Page 74: ...HOME Chapter 6 Scanning with CaptureOnTouch Setting the Output Method ...
Page 76: ...HOME Chapter 6 Scanning with CaptureOnTouch Environmental Settings ...
Page 78: ...HOME Chapter 7 Scanning with CapturePerfect ...
Page 80: ...HOME Chapter 7 Scanning with CapturePerfect Scanning with CapturePerfect ...
Page 82: ...HOME Chapter 8 Setting the Scanner Driver ...
Page 84: ...HOME Chapter 8 Setting the Scanner Driver Configuration and Functions of the Scanner Driver ...
Page 86: ...HOME Chapter 8 Setting the Scanner Driver Setting Basic Scanning Conditions ...
Page 88: ...HOME Chapter 9 Special Scanning ...
Page 90: ...HOME Chapter 9 Special Scanning Practical Examples ...
Page 92: ...HOME Chapter 9 Special Scanning Function Restrictions Depending on Mode Setting ...
Page 94: ...HOME Chapter 10 Regular Maintenance ...
Page 96: ...HOME Chapter 10 Regular Maintenance Cleaning the Scanner ...
Page 98: ...HOME Chapter 10 Regular Maintenance Cleaning the Sensor Glass and the Rollers ...
Page 100: ...HOME Chapter 10 Regular Maintenance Adjusting the Reduction Ratio ...
Page 102: ...HOME Chapter 10 Regular Maintenance Auto Power Off Setting ...
Page 104: ...HOME Chapter 11 Removing and Attaching the Rollers and Document Holding Guide ...
Page 116: ...HOME Chapter 12 Uninstalling the Software ...
Page 118: ...HOME Chapter 12 Uninstalling the Software Uninstallation ...
Page 120: ...HOME Chapter 13 Troubleshooting ...
Page 121: ...Chapter 13 Troubleshooting Clearing a Paper Jam Common Problems and Solutions Useful tips ...
Page 122: ...HOME Chapter 13 Troubleshooting Clearing a Paper Jam ...
Page 124: ...HOME Chapter 13 Troubleshooting Common Problems and Solutions ...
Page 126: ...HOME Chapter 13 Troubleshooting Useful tips ...
Page 128: ...HOME Chapter 14 Appendix ...
Page 129: ...Chapter 14 Appendix Specifications Replacement Parts Option External Dimensions ...
Page 130: ...HOME Chapter 14 Appendix Specifications ...
Page 132: ...HOME Chapter 14 Appendix Replacement Parts ...
Page 134: ...HOME Chapter 14 Appendix Option ...
Page 136: ...HOME Chapter 14 Appendix External Dimensions ...
Page 137: ...External Dimensions Front View With the document feed tray open ...