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Contents

DR-2010C / DR-2510C

Chapter 7 Troubleshooting

1. Troubleshooting ..................................................................... 72

2. Uninstalling Software .............................................................. 75

Uninstalling the ISIS/TWAIN Driver and Job Registration Tool.............. 75
Uninstalling CapturePerfect 3.0 ............................................................. 76

This section describes the possible problems that might occur during use of the
scanner and how to solve them.

If, after consulting this section, you still cannot resolve the problem, contact your
local authorized Canon dealer or service representative.

The Scanner Does Not Turn ON

Check the following if the scanner does not turn ON:

•

Is the power switch turned ON?

•

Is the power cord connected correctly?

•

Is the power cord inserted into the power outlet?

For details on connecting the power cord, see "Chapter 2 Setup - Connecting the
Scanner to the Computer," on p. 15.

The Scanner Is Not Recognized

The following are possible causes of the PC failing to recognize the scanner. Check
each possible cause.

Problem

Solution

The scanner is not connected correctly

Make sure that the scanner and the computer are connected
correctly with the USB cable. (See "Chapter 2 Setup - Connecting the
Scanner to the Computer," on p. 15.)

1. Troubleshooting

1 Troubleshooting

1. Troubleshooting

Summary of Contents for IMAGE FORMULA DR-2010C

Page 1: ...r After you finish reading this manual store it in a safe place for future reference 1 Introduction Contents Chapter 1 Before Using the Scanner Chapter 2 Setup Chapter 3 Basic Operation Chapter 4 ISIS TWAIN Driver Settings Chapter 5 Job Registration Tool Settings Chapter 6 Maintenance Chapter 7 Troubleshooting Chapter 8 Appendix INDEX Cover ...

Page 2: ... y ISIS is a trademark of Captiva Software Corporation in the United States y Intel and Pentium are registered trademarks of Intel Corporation y ENERGY STAR is a U S registered mark y Adobe is the registered trademark of Adobe Systems Incorporated in the United States and or other countries y Other product and company names herein may be the trademarks of their respective owners Copyright Copyrigh...

Page 3: ...ully to operate the machine correctly and avoid damage to the machine NOTE Indicates a clarification of an operation or contains additional explanations for a procedure Reading these notes is highly recommended Introduction 3 Symbols Used in This Manual 3 Chapter 1 Before Using the Scanner 5 1 Important Safety Instructions 5 Installation Location 5 AC Adapter 6 Moving the Scanner 6 Handling 7 Disp...

Page 4: ...the Scan Area 44 Brightness Contrast Adjustment 46 Gamma Curve Settings 47 Image Contour Adjustment 48 Image Rotation 48 Correcting Text Orientation 49 Removing the Document Background Preventing Bleed Through 49 Omitting a Specific Color 50 Enhancing the Red Color 50 Rapid System Recovery 51 Double Feed Detection 51 Feeding Options 52 Prescan 53 Registering Scanning Conditions 54 Checking the Ver...

Page 5: ...wing environmental requirements Provide adequate space around the scanner for operation maintenance and ventilation Provide adequate space in front of the scanner for documents output after being scanned Avoid installing the machine in direct sunlight If this is unavoidable use curtains to shade the scanner Avoid locations where a considerable amount of dust accumulates Avoid warm or humid locatio...

Page 6: ...or modify the AC adapter as it is dangerous The power cord may become damaged if it is often stepped on or if heavy objects are placed on it Continued use of a damaged power cord and AC adapter can lead to an accident such as a fire or electrical shock Do not use the power cord while it is coiled Do not pull directly on the power cord When disconnecting the power cord grasp the plug and remove it ...

Page 7: ...ION Do not install the scanner on a surface that is unstable or tilted or in an area subject to excessive vibrations as this may cause the scanner to fall resulting in personal injury or damage to the scanner Never place small metal objects such as staples paper clips or jewelry on the scanner These items may fall into the scanner and cause a fire or electric shock Should such objects ever fall in...

Page 8: ...ments to be scanned with high image quality Eject Tray The eject tray enables scanned documents to be stacked Open the eject tray when scanning documents that are not output smoothly Scanned documents can be output without opening the eject tray USB Link Switch The power of the scanner can be linked to be automatically turned ON OFF in accordance with the power of the computer USB 2 0 Interface Th...

Page 9: ...function that enables you to specify a color for the scanner to omit from the scanned image Skip Blank Page Function The scanner is equipped with a Skip Blank Page function that enables you to scan a document without storing images of blank pages regardless of whether each page of the document is two sided or one sided Prescan Function The scanner is equipped with a Prescan function that allows yo...

Page 10: ... Pull this tray out if the document hangs over the edge of the document eject tray Document Eject Tray Open this tray when you want to stack output documents Document Feeder Place the document to scan here Document Guides Adjust these guides to fit the width of the document See p 21 Power Switch This switch is used to turn the scanner ON and OFF If you set the switch to AUTO the scanner is linked ...

Page 11: ...Microsoft Windows XP Home Edition SP2 or later y Microsoft Windows XP Professional x64 Edition y Microsoft Windows Vista Home Basic y Microsoft Windows Vista Home Premium y Microsoft Windows Vista Business y Microsoft Windows Vista Ultimate y Microsoft Windows Vista Enterprise A computer that meets the following specifications y CPU Pentium 4 3 2 GHz or faster y Memory 1 GB or more y Hard disk 1 G...

Page 12: ...ations do not satisfy the installation requirements the scanning speed may be greatly reduced and transmission may take a long time Even if the computer satisfies the recommended specifications the scanning speed may vary depending on the specified scan settings The ISIS TWAIN Drivers provided with the scanner do not necessarily operate on all ISIS or TWAIN compatible applications For details cont...

Page 13: ...Turn the power of the computer ON 2 Insert the DR 2010C DR 2510C Setup disc into the CD ROM drive of the computer 3 Click Typical Installation NOTE When you select Typical Installation all of the displayed software and the User Manual will be installed automatically If you want to reinstall only specific software that you have previously uninstalled select Custom Installation and specify the softw...

Page 14: ...0C DR 2510C 14 7 When the driver installation is complete click Finish 8 Click Next 9 Read the license agreement click Yes to accept it 10Confirm the installation location click Next 11When the CapturePerfect 3 0 installation is complete click Finish 12Click Next ...

Page 15: ...10C DR 2510C Setup disc from the CD ROM drive Connect the scanner to the computer IMPORTANT Before connecting the scanner to the computer verify that the power switch of the scanner is OFF If the power switch is in the ON position push the switch to set it to OFF 1 Verify that the power switch of the scanner is OFF O side 2 Connect the power cord to the AC adapter Connecting the Scanner to the Com...

Page 16: ...ically installs the required device driver IMPORTANT If you turn the power OFF wait at least 10 seconds before turning it ON again If you will not be using the scanner for an extended period you should disconnect the power cord from the AC outlet for safety The scanner will be recognized the first time it is connected to the computer 1 Make sure that the scanner and computer are connected properly...

Page 17: ... 2010C DR 2510C 17 3 Windows automatically recognizes the DR 2010C DR 2510C as new hardware NOTE If you set the power switch on the back of the scanner to AUTO the scanner is linked to be automatically turned ON OFF in accordance with the power of the computer ...

Page 18: ...ing 29 5 Practical Examples 32 6 Clearing a Paper Jam 33 7 Other Functions 35 Setting the Long Document Mode 35 The scanner can scan documents ranging in size from business cards and checks to LTR A4 The document sizes that this scanner can scan are shown below Plain Paper Size Width 1 97 to 8 5 50 mm to 216 mm Length 2 12 to 14 02 53 9 mm to 356mm Paper weight Page separation mode 14 to 32 lb bon...

Page 19: ...nning intensity in the application software before scanning the document It is recommended that thin documents are fed one sheet at a time Scanning the following types of documents can cause a paper jam or malfunction To scan such a document make a photocopy of the document and then scan the photocopy Business Card Size 1 97 x 2 12 50 mm x 53 9 mm or larger Paper weight 140 lb bond 300g m2 0 0138 ...

Page 20: ...the document eject tray closed Open the document eject tray when you want to stack output documents Use the extension tray when the document hangs over the edge of the main tray Use the document stopper that corresponds with the length of the document you want to scan Preparing the Document Feed Tray Preparing the Document Eject Tray 2 Preparing the Scanner 2 Preparing the Scanner 2 Preparing the ...

Page 21: ...t guides to fit the width of the document to be scanned 3 Fan the pages of the document to be scanned and shift them so that the top of the first page the bottom of the front of the document is the lowest Place the document so that the top of the document is facing down CAUTION When placing documents into the feed tray take care not to cut your hands on the edges of the paper 4 Place the document ...

Page 22: ...ear loose clothing or jewelry that may get caught in the scanner while you are using it This may result in personal injury Be extra careful of neckties and long hair If anything gets caught in the scanner immediately turn OFF the power switch and disconnect the power cord from the power outlet to stop scanning Always smooth out any folds or curls in your documents before placing them into the feed...

Page 23: ...scanned See p 21 3 Place the document with the reverse side facing you and the top of the document facing down See p 21 IMPORTANT After you finish scanning close the document feed tray and the document eject tray to prevent damage to the scanner while it is not being used 1 Switch the feed selection lever to Bypass CAUTION When scanning cards make sure to set the feed selection lever to Bypass and...

Page 24: ... A3 To use the function fold the document in half lengthwise and place it into the feeder The DR 2010C DR 2510C will scan both sides and combine the scanned images into a single image IMPORTANT When folding the document align the right and left sides and create a sharp straight fold Otherwise the document may jam or the image may not be aligned properly The fold line itself will not be scanned Kee...

Page 25: ... with the DR 2010C DR 2510C in addition to scanning from an application you can also use the Job function to perform scanning by pressing a scan button This section describes the procedures for scanning using the CapturePerfect 3 0 software included with the scanner scanning using the Job function and other special scanning For information on installing the various applications and drivers see the...

Page 26: ...are on p 12 4 Select the default page size from the drop down list click OK NOTE The Configure Device Settings dialog box is displayed only when you select Canon DR 2510C or Canon DR 2010C for the first time and click OK or when you click Setup for Scanner Selection 5 From the Scan menu select Scanner Setting 6 Set the scan settings For more information on scan settings see Chapter 4 ISIS TWAIN Dr...

Page 27: ... Job Registration Tool Settings Job Buttons You can assign operations for performing scanning to specific job buttons Job Function The Job Function enables you to program the job buttons to scan documents without having to start an application on the computer The Job Function includes functions for performing scanning and functions for the Start and Stop button used by applications These functions...

Page 28: ...og box 4 Place the document See 3 Placing Documents on p 21 5 When you press the job button the Monitor for DR 2510C or Monitor for DR 2010C dialog box is displayed and scanning starts 6 When scanning is complete the image data is sent with the specified conditions 7 Click Close in the Monitor for DR 2510C or Monitor for DR 2010C dialog box The Scan Panel is an application that is installed with t...

Page 29: ...ormal This section describes examples of settings that can be specified when scanning with the DR 2010C DR 2510C For more information see Chapter 4 ISIS TWAIN Driver Settings or the Online Help Enhancing the Text of a Document You can set the scanning conditions to enhance the text of documents with dark backgrounds or documents with a light uniform background and low contrast text Click the Basic...

Page 30: ...set the scanning conditions to determine whether a scanned image is a blank page and skip saving the image if so Click the Basic tab in the settings dialog box and then click Skip Blank Page in the Scanning Side box For more information on setting the scanning conditions see Chapter 4 ISIS TWAIN Driver Settings Scanning Side Settings Scanning Single Sided 11 X 17 A3 Documents You can set the scann...

Page 31: ...gh for Thin Documents and Documents with Dark Reverse Sides You can set the scanning conditions to reduce bleed through when scanning thin document pages and those with dark content on the back side or to remove the background from document images Click the Image processing tab in the settings dialog box select the Prevent Bleed Through Remove Background check box and then click Settings For more ...

Page 32: ...ticular setting items see Chapter 4 ISIS TWAIN Driver Settings on p 37 Scanning Both Sides of Pages To scan both sides of pages Select Duplex for the Scanning Side setting Scanning Non Standard Size Documents To scan irregular size documents If irregular size documents are scanned with a standard size selected for the Page Size setting black areas may appear around the scanned document image To sc...

Page 33: ...ng Select the Prescan check box The Prescan dialog box is displayed when scanning starts See Prescan on p 53 Registering Settings Registering Your Settings Register a name for your settings in the user preferences When you want to recall your settings later select the name of your registered user preferences and they will be reflected in the dialog boxes See Registering Scanning Conditions on p 54...

Page 34: ...se the front unit by gently pushing it up on both sides until clicks into place Make sure that the front unit is completely closed by pushing until you hear a click After removing the jammed paper check to see if the last page was scanned correctly and then continue scanning NOTE If a paper jam occurs when Rapid recovery system is enabled in the Others tab of the ISIS TWAIN driver settings dialog ...

Page 35: ...g the Long Document mode When scanning in the Long Document mode if the document is placed on the scanner in a skewed position it may hit the edges of the feeding area and be damaged Be careful to place the document so that it is not skewed When scanning with the Long Document mode paper jam detection may react slowly resulting in damage to the document Be careful to avoid paper jams When scanning...

Page 36: ...Back Previous Page Next Page Contents DR 2010C DR 2510C DR 2010C DR 2510C 36 4 Click the Maintenance tab Long Document Mode 1 000 mm 5 Click Apply OK 6 Turn the scanner OFF and then ON again ...

Page 37: ...ocument Background Preventing Bleed Through 49 Omitting a Specific Color 50 Enhancing the Red Color 50 Rapid System Recovery 51 Double Feed Detection 51 Feeding Options 52 Prescan 53 Registering Scanning Conditions 54 Checking the Version 54 To use the DR 2010C DR 2510C with an ISIS TWAIN compliant application the DR 2010C DR 2510C must first be selected as the scanner to be used This section desc...

Page 38: ...dialog box is displayed The ISIS TWAIN driver properties dialog box is displayed when you select Scanner Setting on the Scan menu of CapturePerfect 3 0 It consists of four tabs the Basic tab Brightness tab Image processing tab and Others tab Specify the settings on each tab as necessary to set the scanning conditions For details on each setting also refer to the Help OK button Confirms the setting...

Page 39: ...ground is non uniform such as a pattern it is processed to enhance text readability Advanced Text Enhancement II Use this mode to scan documents with a light uniform background and low contrast text y The background in tight spaces around text may not be removed y Documents with low contrast text can be made more readable by adjusting Contrast on the Brightness tab y If the background is non unifo...

Page 40: ...uration Proportion of Color Normally scan with the default values Color Saturation 2 Proportion of Color 2 but change the settings when you want to scan a color document as a black and white document y Color Saturation change the setting towards High when you want to scan a color document with low color saturation as a black and white document y Proportion of Color change the setting towards High ...

Page 41: ...ge size in Page Size NOTE Click Auto detection to scan the following kinds of documents Documents of undetermined size Documents including mixed page sizes When using the Long Document mode See Setting the Long Document Mode on p 35 When Auto detection is selected the Area setting in the Scan Area dialog box is disabled The Auto detection process may malfunction in the following situations If this...

Page 42: ...dpi or less the Moire Reduction setting is automatically enabled to allow reduction of the moire effect a shimmering wavy pattern in scanned images This section describes the procedure for setting the page side settings for scanning 1 In the ISIS TWAIN driver properties dialog box click the Basic tab select the page side to scan from the Scanning Side drop down list Specify one of the settings bel...

Page 43: ...ng if non blank pages are skipped y The Skip Blank Pages function may not work properly if the Custom setting is enabled in the Gamma Settings dialog box y If a scanning side setting simplex or duplex is specified in the application settings set Simplex Folio Documents that are normally folded in half are scanned on both sides and composed into one image y You cannot click Folio if you click Patch...

Page 44: ...re reduction High Speed Moire Reduction This mode prioritizes speed and generates an image of the specified resolution from an image scanned at 300 dpi High Quality More Reduction This mode prioritizes image quality and generates an image of the specified resolution from an image scanned at 600 dpi The image quality is higher but the scanning speed decreases This section describes the procedure fo...

Page 45: ... is enabled on the Basic tab sheet the specified area may be displaced when scanning Area Window The size indicated for the Area window corresponds to the page size setting and the area within the panel indicates the current scanning area The scanning area can be adjusted by dragging the handles bordering the Area window with your mouse With CapturePerfect the last scanned image appears in the Are...

Page 46: ...the contrast of images to be scanned Used the Back Side Brightness Check Box If the brightness of the front and back of the document pages is different select this check box to adjust only the brightness of the back side Used the Back Side Contrast Check Box If the contrast of the front and back of the document pages is different select this check box to adjust only the contrast of the back side T...

Page 47: ...and sample image color are interlinked y Clicking a point in the Gamma Curve Graph with your mouse changes the gamma curve and color of the sample image to match that point y You can also move the gamma curve by dragging it with the mouse Freehand The output value for a particular input value in the gamma table can be specified with the mouse y Click any point in the Gamma Curve Graph to set that ...

Page 48: ...urs or toward Sharp to sharpen the image contours This section describes the procedure for rotating the orientation of the scanned image 1 In the ISIS TWAIN driver properties dialog box click the Image processing tab select the angle to rotate the image from the Document Orientation drop down list NOTE The scanned image will be rotated as follows according to the orientation of the placed document...

Page 49: ... support text orientation recognition Please disable Text Orientation Recognition if your application program operates abnormally when it is enabled This section describes the procedure for setting to reduce bleed through when scanning thin document pages and pages with dark content on the back side or to remove the background from document images 1 In the ISIS TWAIN driver properties dialog box c...

Page 50: ... down lists under Color drop out as necessary NOTE You can specify different settings for the front and back side of the document This section describes the procedure for setting the scanner to enhance the red color when performing black and white scanning NOTE If you select 24 bit Color or Auto Color Detection from the Mode drop down list of the Basic tab you cannot specify this setting 1 In the ...

Page 51: ...he Others tab select the Detect by Length or Detect by Ultrasonic for the DR 2510C only check box under Double Feed Detection click OK NOTE Details of each detection method are indicated below Detect by Length This detection method is effective when scanning documents of the same size It detects double feeding when a document is 2 0 50 mm longer or 2 0 50 mm shorter than the standard length the le...

Page 52: ... different size pages after loading the documents you can adjust the document guide position Automatic Feeding This feeding method is good for scanning batches of same size documents scanning starts when the scanner detects loaded documents and stops when you press the Stop button y When Automatic Feeding is selected the Setting button is enabled to allow setting the delay time from when a loaded ...

Page 53: ...e adjust Brightness and Contrast as necessary using the sliders or up down buttons click Start to save the scanned image NOTE The Prescan dialog box is for scanning after adjusting the brightness and contrast according to the results of the first document You can enlarge the image displayed in the Prescan dialog box Left click the image displayed in the dialog box to enlarge it and right click the...

Page 54: ...sing tab and Others tab of the ISIS TWAIN driver properties dialog box 2 Click the Basic tab click Save 3 Enter a name for Save user preference as click OK This section describes the procedure for checking the version of the ISIS TWAIN driver you are currently using 1 In the ISIS TWAIN driver properties dialog box click the Basic tab click About 2 Check the content of the About dialog box click OK...

Page 55: ...Editing Dialog Box 56 Admin Dialog Box 60 The Job Registration Tool is a TWAIN compliant application program that installs with the ISIS TWAIN driver Use the following procedure to start the Job Registration Tool 1 From the Windows task bar click Start point to All programs Canon DR 2510C or Canon DR 2010C click Job Registration Tool 1 Starting the Job Registration Tool 1 Starting the Job Registra...

Page 56: ...ntly assigned settings Clicking on the job buttons c d and e or New Editing in the Editing menu opens the New Editing dialog box Close Button Closes the Job Registration Tool dialog box The New Editing dialog box appears when you click a Job button in the Job Registration Tool dialog box or click New Editing from the Editing menu The New Editing dialog box appears as follows depending on the funct...

Page 57: ... registered to the job button with the displayed number Job title Enter the job title to be displayed for Job title in the Job Registration Tool dialog box Job titles may consist of up to 40 alphanumeric characters Job titles other than Start and Stop are not displayed in the Scan Panel dialog box Function Select the function to set for each job When you change functions the New Editing dialog box...

Page 58: ...older Check Box Saves image files to My Pictures in the My Documents folder When this check box is not selected Save in folder and Access setting are enabled Save in folder When the Save to My Pictures folder check box is not selected this entry box is enabled for you to enter a folder name in which to save scanned images You can also select a folder by clicking Browse File name Enter a name for t...

Page 59: ...e files with high compression Although file size is reduced image quality may be slightly degraded The Compression rate setting is enabled when the scanner is set to 256 level Gray or 24 bit Color mode When the Black and White or Error Diffusion binary image scanning mode is selected the file size depends on the content of the scanned document Language for OCR When the Apply OCR check box is selec...

Page 60: ...g box appears when you click Admin in the Job Registration Tool dialog box You can set Capacity Warning Settings Show Monitor Dialog Setting Maximum size of attached file and Back Up Restore Settings for Monitoring the Folder for Saved Images Capacity Warning Settings The capacity warning settings allow you to specify in advance the folder for saving image files and the space to be available for s...

Page 61: ...g box to display job progress while scanning Setting the Maximum Size of E Mail Attachments Maximum size of attached file Box Specify the maximum image file size that can be attached to an e mail message when Attach to E mail is selected When the scanned image size reaches the specified maximum a message appears and scanning stops The maximum size of attached files must not exceed the limit determ...

Page 62: ...the scanner Precision mechanisms such as the light source may get wet and cause a malfunction Never use paint thinner alcohol or other organic solvents to clean the scanner Such solvents can damage or discolor the exterior of the scanner or create a risk of fire or electrical shock To clean the exterior of the scanner dampen a cloth with water or a mild detergent wring the cloth out thoroughly and...

Page 63: ... and back sensor glasses CAUTION Do not spray water or neutral detergent directly on the scanner Precision mechanisms such as the light source may get wet and cause a malfunction IMPORTANT Scratches on the sensor glass may cause marks on the images as well as feeding errors If there are scratches on the sensor glass contact your local authorized Canon dealer or service representative 5 Clean the c...

Page 64: ... the retard roller and feeding roller from the scanner to clean them and make sure to reattach them to the scanner when cleaning is finished 9 Wipe the removed rollers with a cloth that has been dampened with water and thoroughly wrung out 10Reattach the retard roller and feeding roller See p 66 and p 68 11Close the front unit by gently pushing it up on both sides until it clicks into place Make s...

Page 65: ...ler If misfeeds occur often check the rollers for wear and replace them if necessary before the message is displayed Make sure to reset the counter after replacing the rollers See Resetting the Counter on p 70 For information about the exchange roller kit feeding roller retard roller contact your local authorized Canon dealer or service representative To remove or attach the feeding roller follow ...

Page 66: ...ve the feeding roller by moving it to the left to detach it from its shaft and pull it out of the slot Attaching the Feeding Roller 1 Insert the feeding roller into the slot inside the roller cover and align the notch on the roller with the shaft on the main unit 2 Slide the roller fixing lever to the right to lock the roller into the hole on the left of the feeding roller 3 Push down the lever to...

Page 67: ...he front unit is completely closed by pushing until you hear a click 6 Close the document feed tray To remove or attach the retard roller follow the procedure below CAUTION Use caution when removing or attaching the retard roller Using excessive force may cause damage or personal injury Removing the Retard Roller 1 Open the document feed tray See p 20 2 Press the OPEN knob from both sides c and pu...

Page 68: ...ove the retard roller by moving it to the right to detach it from its shaft and pull it out Attaching the Retard Roller 1 Insert the retard roller into the slot inside the roller cover and align the notch on the roller with the shaft on the front unit 2 Slide the roller fixing lever to the left to lock the roller into the hole on the left of the retard roller 3 Push down the lever to lock the shaf...

Page 69: ... the document feed tray To remove or attach the document holding guide follow the procedure below CAUTION Use caution when removing or attaching the document holding guide Using excessive force may cause damage or personal injury Removing the Document Holding Guide 1 Open the roller cover and slide the document holding guide backwards to remove it Attaching the Document Holding Guide 1 Fit the hoo...

Page 70: ... Start Control Panel 2 Double click Printers and Other Hardware in the working field click Scanners and Cameras Control Panel Category View Printers and Other Hardware Control Panel Classic View If the Control Panel is displayed with the Category View switch to Classic View 3 Double click Scanners and Cameras 4 Right click CANON DR 2510C USB or CANON DR 2010C USB click Properties Resetting the Cou...

Page 71: ...Back Previous Page Next Page Contents DR 2010C DR 2510C DR 2010C DR 2510C 71 5 Click the Maintenance tab Reset 6 Confirm that the counter for the selected roller is set to 0 click OK ...

Page 72: ...his section you still cannot resolve the problem contact your local authorized Canon dealer or service representative The Scanner Does Not Turn ON Check the following if the scanner does not turn ON Is the power switch turned ON Is the power cord connected correctly Is the power cord inserted into the power outlet For details on connecting the power cord see Chapter 2 Setup Connecting the Scanner ...

Page 73: ... your local authorized Canon dealer or service representative for more information Problem Solution The scanner does not support the USB cable Use the USB cable provided with the scanner Problem Solution The USB hub is not compatible with the scanner Remove the USB hub Problem Solution Other applications are running in the background on your PC Quit all other applications that are running Problem ...

Page 74: ...t the compression type for the image file to None and save the file again in CapturePerfect 3 0 Symptoms Problem Solution The scanned image is too dark or faint The Brightness setting is set incorrectly If the image is dark set a higher Brightness setting or if the image is faint set a lower Brightness setting Symptoms Problem Solution Text or images on the rear side of your document appear in the...

Page 75: ...PORTANT Log on to Windows as an Administrator 1 From the Windows task bar click Start Control Panel 2 Double click Add or Remove Programs The Add or Remove Programs dialog box appears 1 From the Programs list click Canon DR 2510C Driver Canon DR 2010C Driver or DR 2510C Job Tool DR 2010C Job Tool click Remove NOTE If you clicked DR 2510C Job Tool DR 2010C Job Tool click Change Remove 2 Uninstallin...

Page 76: ...k Yes in the Confirm File Deletion dialog box 3 Click Finish NOTE When removing the Job Registration Tool click Yes To All in the Remove Shared File dialog box click Yes After the uninstallation procedure is complete click OK 1 From the Programs list click CapturePerfect 3 0 Remove 2 Click Yes in the CapturePerfect 3 0 Setup dialog box 3 Click Finish Uninstalling CapturePerfect 3 0 ...

Page 77: ...r larger 140 lb bond 300g m2 0 0138 0 35 mm or less Card Size Card thickness Orientation 2 12 x 3 37 53 9 mm x 85 5 mm ISO JIS standard 0 03 0 76 mm or less horizontal feeding only Embossed cards can be scanned Document Feeding Method Automatic Scanning Sensor Contact image sensor Light Source LED Scanning Side Simplex Duplex Scanning Modes Black and White Error Diffusion 256 level Grayscale Advan...

Page 78: ... 300 dpi 50 images min DR 2510C 40 images min DR 2010C 24 bit Color Simplex 100 x 100 dpi 25 pages min DR 2510C 20 pages min DR 2010C 200 x 200 dpi 25 pages min DR 2510C 20 pages min DR 2010C Duplex 100 x 100 dpi 50 images min DR 2510C 40 images min DR 2010C 200 x 200 dpi 50 images min DR 2510C 40 images min DR 2010C Interface Hi Speed USB 2 0 Other Functions Auto document thickness adjustment fol...

Page 79: ...Back Previous Page Next Page Contents DR 2010C DR 2510C DR 2010C DR 2510C 79 External Dimensions 11 7 298mm 19 5 490mm 6 3 160mm 6 3 160mm 9 8 245mm With the document feed tray open ...

Page 80: ...on of the equipment Canon U S A Inc One Canon Plaza Lake Success NY 11042 U S A Tel No 516 328 5000 RADIO INTERFERENCE REGULATIONS For 120 V models This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the Interference causing equipment standard entitled Digital Apparatus ICES 003 of the Industry Canada RÈGLEMENT SUR LE BROUILLAGE ...

Page 81: ...er Attaching 66 Removing 65 Folded documents placing 24 Front unit 10 H Handling 7 I Installation location 5 Introduction 3 ISIS TWAIN Driver Properties Dialog Box 38 Auto color detection 40 Background removing 49 Breed through preventing 49 Brightness adjusting 46 Contrast adjusting 46 Deskewing 43 Double feed detection 51 Feeding options 52 Gamma curve settings 47 Image contour adjusting 48 Moir...

Page 82: ...ng Counter resetting 70 Replacement cycle 65 S Scan Panel 28 Scanning methods 25 Service 72 Setup disc 12 Custom Installation 12 Read Manuals 12 Typical Installation 12 Software Installing 12 Uninstalling 75 Special scanning 11 X 17 A3 single sided 30 B W and color pages mixed 29 Background removing 31 Bleed through reducing 31 Deleting the lines of a specified color 31 Different sized documents 3...

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