12
7-2. Product Technical Information
1) FAQ (Problems specific to the i320, and corrective actions)
No. Rank* Function
Phenomenon
Condition
Cause
Corrective action
Possible Call / Claim
1
A
No cartridge installation
error (orange LED blinks
6 times).
Cartridge cannot be
installed.
Carriage error.
The packing material used to fix
the carriage at unpacking and
installation may not have been
removed.
Remove the packing
material fixing the
carriage.
-LED blinks in orange 6 times
(no cartridge installation error)
-Cannot install the cartridge
-Cannot print
-LED blinks in orange and green
alternately twice (carriage error)
2
A
Carriage error, abnormal
noise, or paper feeding
without printing.
The packing material used to fix
the print head cap at unpacking
and installation may not have
been removed.
The user may have failed to remove the
packing material at unpacking and
installation.
Although a caution sheet is packaged
together with the printer, the user may not
notice it.
Note: Even if the packing material
remains, no parts are damaged.
Remove the packing
material fixing the print
head cap.
-LED blinks in orange and green
alternately twice (carriage error)
(As this occurs at printer
installation, the user cannot
recognize the error.)
-Abnormal noise
-Cannot print
-Paper feeding without printing
3
A
Installatio
n
Abnormal cartridge
EEPROM data error
(orange LED blinks 7
times).
The problem likely occurs when
the cartridge lever is slowly
(carefully) lowered at print head
installation.
When the cartridge lever is slowly lowered
at print head insta llation, there is a timing
mismatch in reading the print head
EEPROM value, preventing the EEPROM
value from being detected correctly.
<Print head recognition mechanism>
The print head installation is detected by
the contact of terminals in the following
procedure:
1. The existence of print head is detected.
2. The print head EEPROM value is
checked.
1. Power off the printer,
and re-power it on.
2. Remove the print
head, and reinstall it.
-LED blinks in orange 7 times
(cartridge EEPROM data error)
(As this occurs at printer
installation, the user cannot
recognize the error.)
-Cannot print
4
B
Paper not feeding when
lots of paper/media is
loaded. (PC101/PR101)
The problem may occur when
multiple pages of PC101L and
PR101 (A4/LTR) are loaded.
When the amount of paper curl is large
and multiple pages are loaded, the
loaded page limit level in the ASF creates
friction at paper feeding.
1. Decrease the number
of pages loaded in the
ASF.
2. Correct the paper curl.
-Paper out error
-Paper cannot be fed
-Cannot print
5
B
Multi-feeding.
When multiple pages of PR101
(A4/LTR) are loaded (in the high
temperature and high humidity
environment).
In the high temperature and high humidity
environment, the frictional force between
the PR101’s front and back sides
becomes high, and sheets stick to each
other, contributing to multi -feeding.
Set the paper one by one
in the ASF.
-Multiple pages of paper are fed
-Paper is delivered without
printing
6
B
Paper
feedability
Envelope not feeding.
When many envelopes are
loaded.
<Supplement>
The problem may occur with the
DL envelope.
The paper feed roller slips on the paper at
paper feeding.
Note: Depending on the paper lots.
1. Decrease the number
of envelopes loaded in
the ASF.
2. Straighten out the
paper (with a pen).
-Paper out error
-Paper cannot be fed
-Cannot print
Summary of Contents for i 320
Page 1: ...i320 SERVICE MANUAL Canon ...
