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Canon DV Messenger, Instruction Manual

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Click [Performance and Maintenance].

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Click [System].

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Click the [Hardware] tab on the [System Properties].

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Click the [Device Manager] button.

Troubleshooting

Summary of Contents for DV Messenger

Page 1: ...rsion 2 Instruction Manual This software is for use with Windows XP only Ce logiciel ne peut être employé que sous Windows XP Este software solamente es compatible con Windows XP Mode d emploi Manual de Instrucciones E F Es ...

Page 2: ...e requires that Windows Messenger operates correctly Please establish an environment where Windows Messenger operates Please consult Microsoft for details This software is compatible with Windows XP only It cannot be used with other Operating Systems Furthermore Windows Messenger 4 5 4 6 or 4 7 is required Establish an environment that allows the use of this software Please consult Microsoft for d...

Page 3: ...der telephone carrier or router manufacturer or refer to the manual of the router Are you using a router for Internet connection Some modems are equipped with a router function For details refer to the manual of the modem Is your router UPnP Universal Plug and Play compatible Follow now the instructions in this manual and install DV Messenger Yes Yes Yes No No ...

Page 4: ... of your computer and retain the original for back up purposes provided that you shall reproduce on such backup copy the same copyright notice and other ownership legends exactly as and where they appear on the SOFTWARE as delivered Any other copying of the SOFTWARE is a violation of this Agreement 2 RESTRICTIONS You shall not or allow any third party to assign sublicense sell rent lease loan conv...

Page 5: ...NDITIONS AS TO DESIGN QUALITY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR SYSTEM INTEGRATION TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL CANON CANON S SUBSIDIARIES AND AFFILIATES THEIR DISTRIBUTORS AND DEALERS BE LIABLE FOR ANY LOSS OR DAMAGES WHATSOEVER WHETHER KNOWN FORESEEABLE OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY CONSEQUENTIAL INCIDENTAL DIRECT INDIRECT ...

Page 6: ...46 8501 Japan 9 SEVERABILITY In the event that any provision of this Agreement is declared or found to be illegal by any court or tribunal of competent jurisdiction such provision shall be null and void with respect to the jurisdiction of that court or tribunal and all the remaining provisions of this Agreement shall remain in full force and effect 10 CONTROLLING LAW The terms of this Agreement as...

Page 7: ...r Using a DV Cable 24 DV Messenger Preparations for DV Messenger 25 Checking the Camcorder Connection 25 Setting the UPnP Router 27 Videoconferencing 33 Starting DV Messenger 33 Preparing the Camcorder for Communication 35 Starting a Videoconference 38 Ending DV Messenger 41 Disconnecting DV Messenger 41 Ending DV Messenger 41 Screen Displays 42 DVM Panel 42 Taskbar 45 DV Messenger Icon Menu 46 Ch...

Page 8: ...Still Images Movies to a Computer 69 Downloading with the Scanner and Camera Wizard 70 Downloading with Windows Explorer 72 Uploading Files from the Computer to the Memory Card 75 Uninstalling the Software 76 Uninstalling DV Messenger 76 Uninstalling the Canon USB Video Driver Uninstalling the AV C Camera Storage Subunit WIA Driver 77 Troubleshooting DV Messenger 79 Canon USB Video Driver 86 AV C ...

Page 9: ...non Inc Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United Stated and or other countries Adobe Acrobat and Reader are trademarks of Adobe Systems Incorporated Other names and products not mentioned above may be registered trademarks or trademarks of their respective companies AV C Camera Storage Subunit is a standard for downloading and uplo...

Page 10: ...de for playing back images recorded on a memory card NETWORK mode Mode for connecting to the computer for using DV Messenger The explanations in this manual refer to camcorders equipped with the NETWORK mode on the POWER switch of the camcorder If your camcorder is not equipped with the NETWORK mode refer to the instructions in parenthesis Camcorder without NETWORK mode Camcorder with NETWORK mode...

Page 11: ...if it meets the requirements outlined above Do not connect two or more camcorders to the computer at the same time The connection may not work correctly A CD ROM drive is required to install the software USB connection Connect the USB cable directly to one of the computer s main USB ports The interface may not function correctly if the camcorder is connected via a USB hub The connection may not op...

Page 12: ...ur camcorder as a card reader writer by connecting camcorder and computer both equipped with a DV IEEE1394 terminal with a DV IEEE1394 cable Downloading files from memory card to computer Uploading files from computer to memory card Available functions depend on the camcorder model Refer to the following tables and identify to which category your camcorder belongs and which functions and drivers c...

Page 13: ... D E Functions Real time video 33 h h h h h communication Sharing recorded video 52 h h h h h Camcorder operation 50 h h h h Sharing images 54 h h h Image Capture 58 h h View Record 63 h h USB Connection 20 h Canon USB Video Driver AV C Camera Storage 21 h h h Subunit WIA Driver ...

Page 14: ...ION DISK For Windows USB Cable or DV IEEE1394 Cable If your camcorder is not listed under category A in Camcorder Categories 12 use a DV cable Check the manual of your computer for which type of DV cable to use Speaker or Headphones when using DV Messenger 4 pin 6 pin Required Accessories ...

Page 15: ...mcorder to prevent damage If you leave the camcorder turned on for a long time e g when using the View Record or Image Capture interval mode function observe the following fire precautions Do not use the camcorder in hot or humid places Do not leave the camcorder exposed to direct sunlight Do not cover the camcorder with blankets or clothes Do not leave the camcorder in a box or tight spaces Do no...

Page 16: ...her Operating Systems Furthermore Windows Messenger 4 5 4 6 or 4 7 is required Establish an environment that allows the use of this software Please consult Microsoft for details If you use a router to connect to the Internet the router must be UPnP Universal Plug and Play compatible and it must be recognized as Internet Gateway Device 27 For details consult your Internet service provider telephone...

Page 17: ...enger 4 7 from the Microsoft homepage and update your Windows Messenger if necessary Please consult Microsoft for details Users of Windows XP Professional must first log in as an Administrator to install programs 1 Close any programs that are running 2 Set the DIGITAL VIDEO SOLUTION DISK For Windows in the computer s CD ROM drive The installer panel or the Choose Setup Language window opens automa...

Page 18: ...alled If you wish to install only the AV C Camera Storage Subunit WIA Driver close the dialog and proceed with the installation If you wish to install DV Messenger close the window and cancel the installation process by clicking Cancel on the Install Shield Wizard Upgrade Windows Messenger and restart installation 6 When the InstallShield Wizard appears click Next Installing the Software Installer...

Page 19: ...k mark next to Copy AV C Camera Storage Drivers 8 Read the license agreements and click Yes 9 When the confirmation window appears click Yes 10 Confirm the target folder and click Next If a dialog appears asking you whether you wish to create a shortcut of DV Messenger on the desktop click Yes 11 Click Finish The computer restarts and installation is complete When installation is complete remove t...

Page 20: ...nd do not interrupt the installation Users of Windows XP Professional must first log in as an Administrator to install programs 1 Connect the power adapter to the camcorder 2 Set the camcorder to NETWORK mode 3 Connect the camcorder to the computer using the USB cable 24 The driver installation starts automatically A window appears allowing you to select an application program to start Click Cance...

Page 21: ...tall programs 1 Connect the power adapter to the camcorder 2 Set the camcorder to NETWORK or CARD PLAY mode Camcorder without NETWORK mode Set the camcorder to CARD PLAY mode 3 Connect the camcorder to the computer using the DV cable 24 The driver installation starts automatically Depending on the setting of your computer a video editing program may start In such case close this program If the ins...

Page 22: ...computer When using DV Messenger we recommend setting the computer not to start any application 1 Connect the power adapter to the camcorder 2 Set the camcorder to NETWORK or CARD PLAY mode 3 Connect the camcorder to the computer using the DV cable 24 4 From the start menu select My Computer 5 Right click the mouse button on the Canon Camera Storage Device icon and select Properties 6 Click the Ev...

Page 23: ...cally when you connect the camcorder to the computer the next time To start a WIA compliant application automatically select Start this program and click OK If the started application displays a message such as TWAIN data source not found Reinstall the scanner software select WIA Canon Camera Storage and use the WIA TWAIN Driver ...

Page 24: ... s USB Terminal Refer to your computer manual for the location of the computer s USB ports See your camcorder instruction manual for connecting instructions Make sure to install the DV Network Software before connecting the camcorder to the computer Make sure the camcorder is being powered by the compact power adapter before connecting it to a computer Do not connect any devices to the camcorder s...

Page 25: ...corder 2 Set the camcorder to NETWORK mode Camcorder without NETWORK mode Set the camcorder to CAMERA mode 3 Connect the camcorder to the computer 24 4 From the start menu select All Programs and Windows Messenger Windows Messenger appears If the NET Passport Wizard appears click Cancel 5 From the Tools menu select Audio Tuning Wizard Checking the Camcorder Connection DV Messenger ...

Page 26: ...layed If you are connecting a Canon camcorder using a DV cable check if Canon DV Device is displayed If Canon DV Device or Canon USB Video does not appear click to display the device list and check if it is listed If Canon DV Device or Canon USB Video is not listed perform Windows Messenger Audio Update from Windows Update or install Windows XP Service Pack 1 Please consult Microsoft for details ...

Page 27: ...pliant router to connect to the Internet you need to install UPnP and disable the firewall of Windows XP to use DV Messenger Installing UPnP 1 From the start menu select Control Panel 2 Click Network and Internet Connections Setting the UPnP Router ...

Page 28: ...28 Preparations for DV Messenger 3 Click Network Connections 4 From the Advanced menu select Optional Networking Components from the displayed menu 5 Select Networking Services and click Details ...

Page 29: ...ce Discovery and Control Client and click OK 7 Click Next Installation starts 8 When installation is complete restart your computer After restart repeat steps 1 to 3 and check if an icon appears under Internet Gateway Device If not your router is not correctly recognized by the computer and DV Messenger cannot be used In such case check the firewall setting 30 ...

Page 30: ...r preventing access by other computers on the Internet If you disable the function other computers may be able to access the files on your computer or write files onto your hard disk Disable the firewall before using DV Messenger and make sure to re enable the firewall after use 1 From the start menu select Control Panel 2 Click Network and Internet Connections ...

Page 31: ...31 DV Messenger E 3 Click Network Connections 4 Select Local Area Connection right click the mouse button and select Properties ...

Page 32: ...r router is not correctly recognized by the computer and DV Messenger cannot be used In such case the firewall function of an Internet security software or anti virus software may be active For instructions on how to disable the firewall function consult the software or computer manufacturer To enable the firewall after using DV Messenger repeat steps 1 to 4 and place the checkmark back to the che...

Page 33: ...he firewall of the software may be active In such case you need to deactivate its firewall function For further details consult your software or computer manufacturer If you are using an UPnP compliant router you need to install UPnP 27 and disable Windows XP s firewall 30 1 Set the camcorder to NETWORK mode Camcorder without NETWORK mode Set the camcorder to CAMERA mode 2 Connect the camcorder to...

Page 34: ...ct is already online when you sign in A message will be send automatically to your contact notifying that you have signed in If your contact signs in when you are already online A message appears automatically notifying you that your contact has signed in Message on the Computer Screen of Your Contact Message on Your Computer Screen DVM Panel Windows Messenger ...

Page 35: ...necessary As microphone use the microphone of the camcorder 1 Set the camcorder to NETWORK mode Camcorder without NETWORK mode Set the camcorder to CAMERA or PLAY VCR mode When you have set the camcorder to PLAY VCR mode play back the tape 2 Open the Tools menu and select Audio Tuning Wizard 3 Click Next Preparing the Camcorder for Communication ...

Page 36: ...cting a Canon camcorder using a DV cable select Canon DV Device 5 When the video picture appears click Next In NETWORK or CAMERA mode the live video appears In PLAY VCR mode the recorded video appears If you are using a USB cable it may take about 10 seconds until the picture appears 6 Read the explanation for speaker and microphone settings and click Next ...

Page 37: ... to Test Speakers plays back a test sound Move the volume lever with the mouse to adjust the speaker volume 9 Check if the microphone volume is correctly indicated and click Next In NETWORK or CAMERA mode Speak into the microphone of your camcorder and check if the volume indicator operates correctly In PLAY VCR mode Play back the tape and check if the volume indicator operates correctly Sound inp...

Page 38: ...n accept an invitation from your contact If you connect to the Internet after starting DV Messenger the connection may fail Make sure to connect to the Internet first before starting DV Messenger An error message may appear and the communication may not work correctly In such case reconfirm your setting in the Audio Tuning Wizard Starting a Videoconference by Inviting a Contact 1 On the DVM panel ...

Page 39: ...DV Messenger is waiting for response If you click Cancel the request will be cancelled If your contact accepts the request the above dialog disappears The communication between your and your contact s DV Messenger starts and you can now operate the camcorder of your contact from the DVM panel If your contact does not respond within 30 seconds after you press Select the connection will be canceled ...

Page 40: ...lects you as the contact a connecting request appears on your computer screen When the connecting request dialog appears click Yes The communication between your and your contact s DV Messenger starts and you can now operate the camcorder of your contact from the DVM panel Videoconferencing ...

Page 41: ...lick YES The communication with your contact ends If you wish to communicate with another contact click and select a contact from the list Click the DV Messenger icon on the taskbar and select Exit from the displayed menu DV Messenger closes Ending DV Messenger Disconnecting DV Messenger ...

Page 42: ...mode VCR mode CARD mode You can change the mode of your camcorder by clicking on the respective tab when the MY CAMERA control panel is displayed 47 With camcorders not equipped with the NETWORK mode it indicates the set mode of the camcorder Indicates the mode of the contact s camcorder CAMERA mode VCR mode CARD mode You can change the mode of the contact s camcorder by clicking on the respective...

Page 43: ...4 Displays the camcorder model names Canon MiniDV appears with camcorder models released before 2001 Displays the name of your contact Click here to minimize the size of the DVM panel To display the DVM panel again double click the DV Messenger icon on the taskbar or click the DV Messenger icon and select Open DVM Panel from the displayed menu Click here to close the DVM panel To display it again ...

Page 44: ...te control and to prohibit remote control The camcorder is set to allow remote control as the default setting Click here to change the background image of Windows Messenger 67 Click here to select the option setting for DV Messenger 68 Click here to display the View Record menu You can start end or set View Record 63 This selects whether to display the DVM panel always in front of other windows Cl...

Page 45: ...con appear on the taskbar 1 2 Appears when the DVM panel is displayed or minimized If the DVM panel is minimized click here to display it A list of menus appears when you click this icon 46 If the DVM panel is minimized double click this icon to display it 1 DV Messenger task 2 DV Messenger icon ...

Page 46: ...cation of DV Messenger 38 Disconnects the communication between you and your contact Displays the DV Messenger panel on the screen Exits DV Messenger 41 1 About DV Messenger 2 Help Topics 3 Start View Record 4 Stop View Record 5 Connect 6 Disconnect 7 Open DVM panel 8 Exit DV Messenger Icon Menu When you click the DV Messenger icon in the taskbar a list of menus appears 1 2 3 6 8 4 7 5 Screen Disp...

Page 47: ... camcorders not equipped with the NETWORK mode you have to change the position of the POWER switch to change the mode of the camcorder The settings for camera and microphone in the Audio Tuning Wizard may be changed when you change the mode of your camcorder In such case reset with the Audio Tuning Wizard before clicking Start Camera 1 On the Conversation window click Stop Camera 2 Change the mode...

Page 48: ... as the tape counter appear on the camcorder screen and click Start Camera A message with the options Accept and Decline appears in the Conversa tion window of your contact If your contact clicks Accept the videoconference restarts Changing the Mode of the Camcorder ...

Page 49: ... such case close the application program If the VCR control panel is displayed with camcorders with NETWORK mode or if a camcorder without NETWORK mode is set to a mode other than the CAMERA mode you cannot transfer live video or sound to your contact In such case use instant messaging on the lower part of the Conversation window to communicate with your contact Your Camcorder Canon Digital Camcor...

Page 50: ...perate your camcorder Click the MY CAMERA tab followed by the CAMERA tab Camcorder without NETWORK mode Click the MY CAMERA tab To operate your contact s camcorder Click the CONTACT tab followed by the CAMERA tab If your contact has a camcorder without NETWORK mode click the CONTACT tab The camcorder of your contact must be set to CAMERA mode for you to control the camera functions Operating the C...

Page 51: ...with autofocus Moves the focus point farther Cannot be used with autofocus When you click this button while the camcorder is set to manual focus in View Record mode the camcorder switches to autofocus for about 10 seconds This button appears only on the Contact control panel in View Record mode Click here to record the live video picture as a still image on the memory card Only camcorders with NET...

Page 52: ...ssenger may produce noises such as buzzing sound when you pause playback or use the playback control lever This is not a malfunction Camcorder without NETWORK mode If you operate the tape using the camcorder buttons or the wireless controller the display on the DVM panel may not reflect the actual operation for a short time 1 Set the camcorder to NETWORK mode Camcorder without NETWORK mode Set the...

Page 53: ...pe Move the lever with the mouse no sound will be played back The positions are as follows Displays the time code of the tape a b c d e f g h i 1 Play 2 Stop 3 Rewind 4 Fast Forward 5 Pause 6 Playback previous frame 7 Playback next frame 8 Playback Control 9 Tape information a Fast Reverse Playback b Reverse x2 Playback c Reverse Playback d Slow Reverse Playback e Playback Pause f Slow Forward Pla...

Page 54: ...amera Wizard is started If the computer is set to start the Scanner and Camera Wizard automatically each time a camcorder is connected to the computer we recommend to change the setting 22 If the memory card contains numerous images it may take time until DV Messenger starts or displays thumbnails Depending on the camcorder model the card access indicator may continue to flash when the CARD contro...

Page 55: ...k next to all images Click Clear all to remove all checkmarks indicates a still image a movie Click Refresh to update the thumbnail list Files exceeding 20 MB will not be displayed If you move the mouse pointer on the thumbnail the file information appears Thumbnails may not appear with images not recorded with your camcorder 5 If you have selected the images you wish to share click OK The number ...

Page 56: ...ng If your contact is in the course of selecting image files for sharing 1 Ask your contact to set his her camcorder to NETWORK mode If the camcorder of your contact is not equipped with the NETWORK mode ask him her to set the camcorder to CARD PLAY mode 2 Click the CONTACT tab followed by the CARD tab If the camcorder of your contact is not equipped with the NETWORK mode click the CARD tab The to...

Page 57: ... with the camcorder of your contact 5 When you have selected the images you wish to transfer click Fetch 6 Select the destination folder enter the file name and click Save The selected image s will be transferred to your computer The transferred image will be saved to the selected folder Numbers will be assigned to the entered file name e g image0001 jpg The transfer status will be displayed on th...

Page 58: ...e or press the Cancel button and cancel recording When you click Cancel the images will not be transferred to the computer If you are connecting the camcorder using a USB cable video and sound will not be transferred to the computer while the camcorder is recording a still image It returns to normal when recording is complete In interval mode the camcorder shuts off automatically when the combinat...

Page 59: ...ixels VGA and the maximum compatible size of the camcorder You can select the shutter sound If you wish to add a new sound click Add select a sound file and click OK Up to 10 sound files in WAV format can be added If you wish to delete a sound file from the list select the file and click Delete Clicking plays back the selected sound Select the number of continuous shots between 2 to 10 images 1 St...

Page 60: ... records a continuous series of still images The number of still images can be selected in the Setting of image capture window 58 Clicking Capture records single still images at intervals The number of still images and the interval can be selected in the Setting of image capture window 58 Select the number of images between 2 5 10 15 20 25 30 35 40 45 50 and unlimited Select the interval time betw...

Page 61: ...n the capture mode In Single and Continuous mode the DVM Viewer window appears allowing you to review the captured still images Capturing with Your Camcorder File name Number of still images Displays the previous image captured in continuous mode Displays the next image captured in continuous mode Closes the window ...

Page 62: ...d on the capture mode and the status will be displayed The same information is displayed on your contact s screen In Single and Continuous mode the DVM Viewer window appears allowing you to review the captured still images Capturing with Your Contact s Camcorder Using the Image Capture Function ...

Page 63: ... home account and the home account to the contact list of the remote account You have to keep camcorder and computer turned on Before you can remotely access the camcorder you have to select the remote account that can access the camcorder 1 Set the camcorder to NETWORK mode connect it to the computer start DV Messenger and sign in to Windows Messenger using the home account The View Record functi...

Page 64: ... to set DV Messenger at home to standby mode for remote access 1 Set the camcorder to NETWORK mode connect it to the com puter start DV Messenger and sign in to Windows Messenger using the home account 2 Click and select Start View Record from the displayed menu The View Record function cannot be started if no member is added to the Allowed member list The View Record function cannot be started if...

Page 65: ...ld power source You cannot operate your camcorder from the DVM panel while View Record is started To operate your camcorder click and select Stop View Record from the displayed menu If the camcorder is left in View Record standby the camcorder shuts off automatically after 24 hours You can remotely access the camcorder by connecting to the DV Messenger in the View Record standby mode at home 1 At ...

Page 66: ...ct list In such case add the home account to the contact list During View Record the camcorder is set to manual focus autofocus cannot be used Use the focus buttons or the OneShot AF button to focus With the OneShot AF button the camcorder focuses automatically for about 10 seconds You cannot capture still images while the camcorder focuses after you press the OneShot AF button To disconnect from ...

Page 67: ... 1 Click 2 Select an image from the list and click OK If you wish to add an image to the list click Add select the image and click OK A maximum of 10 images in GIF format can be added to the list To delete an image from the list select the image and click Delete Changing the Background of Windows Messenger ...

Page 68: ...sh to set Option Settings Additional Functions Only a part of the image may appear depending on the size of the image Depending on the size of the Windows Messenger window image and characters may overlap If the background is set to a color other than white the image may not appear correctly Use the following procedure to check the setting 1 From the start menu select Control Panel 2 Click Appeara...

Page 69: ...formation of the still image may be lost The still image can no longer be displayed in the camcorder Still images movies written to the memory card or downloaded to the hard disk are important original data files Create a copy of the file first before working on it on your computer If the following message appears check if the memory card is correctly inserted into the camcorder If so disconnect t...

Page 70: ...ng a memory card 2 Connect the power adapter to the camcorder 3 Set the camcorder to CARD PLAY mode 4 Connect the camcorder to the computer using the DV cable 24 The Scanner and Camera Wizard starts automatically If the program does not start automatically select My computer on the start menu right click the mouse button on Canon Camera Storage Device and click Get pictures Canon Camera Storage De...

Page 71: ...er file appear 6 Confirm that a check mark is on the still image movie you wish to download and click the Next button 7 Specify file name and destination and click the Next button Downloading of the selected still images starts When download is complete a dialog confirming to finish appears ...

Page 72: ...click Next 9 Click Finish You can also check the still images you have copied by clicking on the link to the destination folder With Windows Explorer still images movies can be downloaded from memory card to computer 1 From the start menu select My Computer 2 Double click the Canon Camera Storage Device icon Downloading with Windows Explorer ...

Page 73: ...erisk The still images movies recorded on the memory card will be displayed If you select Thumbnails on the View menu thumbnail versions of the still images movies appear With images not recorded with Canon digital camcorders their thumbnails may not be displayed correctly Double clicking a still image on Windows Explorer displays it in bigger size Double clicking a file other than a still image d...

Page 74: ... the thumbnail and move it to the desired folder drag and drop OR Right click the mouse on the image and select Copy 6 Open a folder right click the mouse in the folder and select Paste Downloading Still Images Movies to a Computer ...

Page 75: ... uploaded to the memory card may not be played back on the camcorder depending on file type and size If you download a still image movie from the camcorder to the computer and upload it again to the camcorder The still image movies may not be played back on the camcorder The DPOF setting before downloading is cancelled 1 Right click the mouse button on the file you wish to add and select Copy 2 On...

Page 76: ...t is not required anymore Close all programs that are running before uninstalling 1 From the start menu select All Programs Canon Utilities DV Messenger and DV Messenger Uninstall in succession 2 On the confirmation dialog click Yes The uninstall utility starts 3 On the confirmation dialog click OK Uninstallation is complete ...

Page 77: ...Set the camcorder to NETWORK or CARD PLAY mode and connect it to the computer using the DV cable If Scanner and Camera Wizard or Explorer are open close them 3 From the start menu select Control panel 4 Click Printers and Other Hardware 5 Click Scanners and Cameras If you cannot find the Scanners and Cameras icon see p 87 Uninstalling the Canon USB Video Driver Uninstalling the AV C Camera Storage...

Page 78: ...does not appear see p 87 7 In the confirmation dialog click Yes number may appear after Canon Camera Storage Device or Canon USB Video does not affect the uninstall process The uninstall process is complete A part of the Canon USB Video Driver Canon USB Video Control will not be uninstalled with above procedure To uninstall Canon USB Video Control follow the instruction in Uninstallation of the Ca...

Page 79: ...d DV Messenger If your contact does not have DV Messenger ask him to download the latest version of DV Messenger from the Canon homepage DV Messenger does not connect if your contact is using DV Messenger Version 1 Ask your contact to download the latest version of DV Messenger from the Canon homepage If you are using a router the router must be UPnP Universal Plug and Play compatible Please consu...

Page 80: ...nected correctly appears on the DVM panel when I connect the camcorder to the computer If you have a camcorder with NETWORK mode check if the POWER switch is set to NETWORK If you have a camcorder without NETWORK mode make sure the camcorder is connected to the computer using a DV cable Videoconferencing The video picture does not appear in the Conversation window of Windows Messenger even though ...

Page 81: ...t not the sound If your contact is using a camcorder without NETWORK mode supporting the memory card function ask if the camcorder is set for recording to a tape e g the TAPE CARD switch is set to TAPE Check the position of the speaker volume lever in the Conversation window of Windows Messenger Move the lever to the right until the volume indicator on the right operates Check if the sound device ...

Page 82: ...et for recording to a tape e g the TAPE CARD switch is set to TAPE Check the position of the microphone volume lever Move the lever to the right until the volume indicator on the right operates If you are using a Canon camcorder click Stop Camera and check whether Canon USB Video or Canon DV Device is selected in the Audio Tuning Wizard Click Start Camera to restart the videoconference Ask your co...

Page 83: ...alous noises when the tape is set to playback pause or played back using playback control Depending on the camcorder Windows Messenger may produce anomalous noises such as buzzing sound when you pause playback or use playback control The operations Stop Camera or ending a conversation take time It may take time if you are connecting using a USB cable Can t operate the camcorder If you cannot opera...

Page 84: ...en using the camcorder in CAMERA mode unload or write protect the tape With View Record the camcorder shuts off automatically after 24 hours In interval mode of Image Capture the camcorder shuts off automatically after 24 hours Image Sharing Cannot set image sharing There is not memory card in the camcorder The memory card does not contain images that can be shared Images that can be shared are st...

Page 85: ...the image transfer function such as Scanner and Camera Wizard is started on the computer of your contact you cannot use the image transfer function Ask your contact to close such application If a window for selecting an application to start when connecting the camcorder is displayed on the computer screen of your contact you cannot use the image transfer function Ask your contact to close the wind...

Page 86: ...details Windows Messenger I changed the background image of Windows Messenger but it does not appear correctly The image file may be corrupted With transparent GIF files the transparent part may not appear correctly Animated GIF files appear with the first scene as a still image Cannot end Windows Messenger Windows Messenger cannot be ended while DV Messenger is started End DV Messenger first DV M...

Page 87: ...card cover and reconnect the camcorder to the computer Uploading Cannot upload the file to the memory card There is not enough memory space available on the memory card You are using a SD Memory Card and the protect switch is set to write protection Change the position of the protect switch AV C Camera Storage Subunit WIA Driver Cannot find the driver files The driver files were not correctly inst...

Page 88: ...88 2 Click Performance and Maintenance 3 Click System 4 Click the Hardware tab on the System Properties 5 Click the Device Manager button Troubleshooting ...

Page 89: ...r If Canon Camera Storage Device appears under the Imaging devices and or Other devices categories use the following procedures to delete it 1 Right click the mouse button on the respective item and select Uninstall 2 In the confirmation dialog click OK and close System Properties and Device Manager Remove all copies of the Canon Camera Storage Device icon that appear in the Other devices or Imagi...

Page 90: ...ew tab 3 In the Advanced setting section set the Hidden files and folders category to the Show hidden files and folders option If Hide extensions for known file types is selected remove its check mark 8 Double click the Oem inf file A number such as 0 or 1 appears in place of the asterisk above You will also find another file called Oem pnf which will have the same number as the Oem inf file The t...

Page 91: ...l you find the one that contains AV C Camera Storage WIA driver in its first line When you have found the correct file delete the file set 1 Close the Notepad window 2 Right click the mouse button and select Delete 9 Close all windows and restart the computer The uninstall process is complete The Inf folder contains numerous files that are critical to the computer s operation Be extremely careful ...

Page 92: ...nter Tel US 1 800 828 4040 Mon Fri 9 AM to 8 PM Eastern Time CANADA Canon Canada Inc Tel Canada 1 800 OK CANON 1 800 652 2666 ASIA Canon Hongkong Co Ltd 19 F The Metropolis Tower 10 Metropolis Drive Hunghom Kowloon Hong Kong Phone 852 2170 2828 Fax 852 2723 9684 ...

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