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✔
Is the scanner’s power switch turned ON?
If this does not solve the problem, consider the following possible
causes:
IMPORTANT
• It the scanner does not operate because of a system error, turn the
scanner OFF and wait at least 10 seconds before turning it back
ON. If errors continue to occur, reboot the scanner and computer.
• When scanning with configurations that use a large amount of the
computer’s memory, scanning will be performed properly for the
first scan. However, if a second scan is performed with the same
configurations, an error may occur due to insufficient memory and
scanning may not be possible. In such cases, restart the
application you are using and change the configurations before
scanning again.
Slow Scanning Speed
If the scanning speed is slow, first confirm the following:
Scanning may be slow if the USB interface does not support Hi-Speed
USB 2.0.
✔
Does the PC’s USB interface support only Full-Speed USB 1.1?
✔
Is the USB cable you are using the one that was supplied with the
scanner (Hi-Speed USB 2.0 compliant)?
✔
Is a USB 1.1-compliant device connected to the USB hub at the
same time?
If this does not solve the problem, consider the following possible
causes:
Documents Do Not Feed Properly
If a document does not feed properly, first confirm the following:
✔
Are pages sticking together because of static electricity or another
cause?
✔
Are you attempting to scan a document with size, paper thickness
or quality that is not supported by the scanner?
✔
Are the feed rollers dirty?
✔
Are the feed rollers worn out?
IMPORTANT
• Double feeding occurs when document pages stick together, and
incompatible paper thickness or quality can cause paper jams.
Check your documents carefully before loading.
Cause
The ISIS/TWAIN driver and Job Registration
Tool are not installed correctly
Solution
Uninstall and then reinstall the ISIS/TWAIN driver
and Job Registration Tool.
Cause
Other applications are running in the
background on your PC.
Solution
Quit all other applications that are running.
Cause
Resident applications, such as anti-virus
software, are draining memory resources.
Solution
Quit all resident applications.
Cause
Temporary files cannot be created in the
TEMP folder, as there is not enough free
space on the hard disk.
Solution
Delete unnecessary files on the hard disk to
increase free space.