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Troubleshooting the TWAIN Driver/WIA Driver Installation
First, Check the Following
1. Does your computer comply with these requirements?
Does the system have a built-in USB port and did it come with Windows 98 (First
or Second Edition), Windows Me, Windows 2000, or Windows XP preinstalled?
(The USB interface is not supported for systems not complying with the above
conditions.)
2. Is the camera correctly connected to the computer?
Please see “Connecting the Camera to a Computer” (p. 15).
3. Is the battery charge sufficient?
You should use a household power source to power the camera when it is
connected to a computer.
• If the Problem Lies in the Above
The Add New Hardware Wizard (in Windows 2000, the New Hardware Found
Wizard) may display. If that happens, click [Cancel] to close it. Then disconnect the
camera from the computer before reinstalling the WIA Driver according to the
procedures in “Installing the TWAIN Driver/WIA Driver” (p. 25).
• If the Problem Is Not Mentioned Above
If the USB Driver is not correctly installed, it is possible that Windows is not
recognizing the USB Driver. Uninstall the USB Driver according to the instructions on
page 32 before reinstalling it according to the instructions in “Installing the TWAIN
Driver/WIA Driver” on page 25.
