Canon Color imageCLASS MF8170c Basic Manual Download Page 21 | Manualshive

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CHAPTER

Customer Support

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Introduction

This chapter describes the main components, the operation panel and the standby display of
the machine. It also explains how to set the energy saver function.

Customer Support

Your machine is designed with the latest technology to provide trouble-free
operation. If you encounter a problem with the machine's operation, try to solve it by
using the information in Chapter 9, "Troubleshooting." If you cannot solve the
problem or if you think your machine needs servicing, contact Canon Authorized
Service Facilities or the Canon Customer Care Center at 1-800-828-4040 between
the hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to
8:00 P.M. on Saturday.

Basic Guide.book Page 1 Monday, August 9, 2004 5:12 PM

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Summary of Contents for Color imageCLASS MF8170c

Page 1: ...Color imageCLASS MF8170c Basic Guide Basic Guide book Page 0 Monday August 9 2004 5 12 PM...

Page 2: ...s Troubleshooting Basic Guide This Manual Fax Instructions Troubleshooting Facsimile Guide Software Installation and Instructions Printing and Scanning Instructions Troubleshooting Software Guide CD R...

Page 3: ...ations of this machine and the index Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Considerable effort has been made to ensure that th...

Page 4: ...ut the Part Containing Mercury Applicable Only to the USA xiii Important Safety Instructions xiv Installation xiv Power Supply xv Handling xvi Maintenance and Inspections xvii Consumables xix Other Wa...

Page 5: ...er Output Area 2 24 Chapter 3 Document Handling Document Requirements 3 1 Problem Documents 3 2 Scanned Area of a Document 3 2 Setting Up Documents 3 3 Placing a Document on the Platen Glass 3 3 Loadi...

Page 6: ...nd Deleting a Copy Job 7 3 Confirming and Deleting a Print Job 7 4 Confirming and Deleting a Report Job 7 5 Chapter 8 Maintenance Periodic Cleaning 8 1 Cleaning the Exterior 8 1 Cleaning the Scanning...

Page 7: ...ammed Paper from the ADF 9 20 LCD Messages 9 22 Paper Feeding Problems 9 26 Copying Problems 9 29 Print Quality Problems 9 30 Printing Problems 9 34 Scanning Problems 9 35 General Problems 9 36 If You...

Page 8: ...pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly In order to use the machine safely...

Page 9: ...examples of how messages in the LCD are expressed in this manual The messages are indicated within angle brackets If MEMORY FULL is displayed the machine cannot scan the documents COL appears in the L...

Page 10: ...arantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipmen...

Page 11: ...ly confined within protective housings and external covers the laser beam cannot escape from the machine during any phase of user operation Do not remove protective housings or external covers except...

Page 12: ...c Other product and company names herein may be the trademarks of their respective owners Copyright Copyright 2004 by Canon Inc All rights reserved No part of this publication may be reproduced or tra...

Page 13: ...uced you should consult in advance with your legal advisor for guidance About the Part Containing Mercury Applicable Only to the USA Hg LAMP S INSIDE THIS PRODUCT CONTAIN MERCURY AND MUST BE RECYCLED...

Page 14: ...owing items on the machine If these items come into contact with a high voltage area inside the machine it may result in a fire or electrical shock If these items are dropped or spilled inside the mac...

Page 15: ...dify the power cord Also do not place heavy objects on the power cord or pull on or excessively bend it as this could cause electrical damage and result in a fire or electrical shock Keep the power co...

Page 16: ...lug is damaged or frayed If liquid has spilled into the machine If the machine has been exposed to rain or water If the machine does not operate normally when you have followed the instructions in the...

Page 17: ...safety Close the platen glass cover gently to avoid catching your hand Failing to do so may result in personal injury Do not press down hard on the platen glass cover when using the platen glass to sc...

Page 18: ...fuser unit and its surroundings as doing so may result in burns or electrical shock When removing jammed paper or replacing the toner cartridge take care not to allow the toner to come into contact wi...

Page 19: ...ag to prevent the toner remaining inside the cartridges from scattering and dispose of them in a location away from open flames CAUTION Keep toner and other consumables out of the reach of small child...

Page 20: ...xx Basic Guide book Page xx Monday August 9 2004 5 12 PM...

Page 21: ...trouble free operation If you encounter a problem with the machine s operation try to solve it by using the information in Chapter 9 Troubleshooting If you cannot solve the problem or if you think you...

Page 22: ...cally into the scanning unit c Document feeder tray Place documents d Document guides Adjust to the width of document e Scanning platform Lift it to access inside the machine f Output tray Outputs pri...

Page 23: ...s the paper supply a USB port Connect the USB Universal Serial Bus cable b Power socket Connect the power cord c Face up cover Open it when you output paper face up or remove jammed paper d Ethernet p...

Page 24: ...er feeding location cassette or multi purpose tray l Status Monitor key Checks the status of copy fax print and report jobs m LCD Displays messages and prompts during operation Also displays selection...

Page 25: ...CM Automatic switching between fax and voice calls Answering machine connection Memory sending receiving Reduced size printing Automatic dialing and broadcasting etc For more details about Fax functio...

Page 26: ...mory or when the collate copy or other functions are operating or when the Memory indicator lights up When paper jams occur When an error code appears and the Alarm indicator flashes When no paper is...

Page 27: ...1 Press Energy Saver The Energy Saver key goes off and the machine enters the standby mode NOTE The machine can be restored from the energy saver mode immediately However it may vary according to room...

Page 28: ...Energy Saver Mode 1 8 Introduction 1 Basic Guide book Page 8 Monday August 9 2004 5 12 PM...

Page 29: ...are moisture proof Keep paper in the wrapper until it is ready to be used Store all unused paper in a wrapper Store paper on a flat surface to prevent it from creasing or curling Do not store paper on...

Page 30: ...and blot Put color prints in a binder when storing them for a long period of time more than two years Color prints may discolor when they are stored for a long period of time Unacceptable Paper Do no...

Page 31: ...nting Areas Please note that the term printing area represents both the recommended area for optimum print quality and the entire area where the machine can technically print from your computer Printi...

Page 32: ...ng paper take care not to cut your hands on the edges of the paper NOTE The cassette holds up to approximately 250 sheets of 17 lb 64 g m2 paper Loading Paper in the Cassette Do not touch the black ru...

Page 33: ...of the paper cassette is locked The plate may snap forcefully if the lock is released and may result in personal injuries 3 Hold the lock release lever of the rear paper guide and slide the guide to t...

Page 34: ...he paper guide to the mark of the desired paper size When adjusting the paper guides hold both guides at one time IMPORTANT Align the paper guide with the position shown in the figure B5 JIS position...

Page 35: ...not fit correctly it may result in misfeeds Up to approximately 250 sheets of plain paper 17 lb 64 g m2 can be loaded in the paper cassette Be careful that the paper stack does not exceed the paper l...

Page 36: ...n and the top of the paper to the front of the cassette 6 Press down the paper stack so that it is loaded under the hook on the paper guides Confirm that there is sufficient space between the hook and...

Page 37: ...ount of Paper Remaining in the Cassette The paper cassette has a display indicating the amount of paper remaining in the cassette If the cassette is full the indicator will be at the top The indicator...

Page 38: ...he following procedure 1 Open the multi purpose tray Hold the grip at the center of the front surface of the printer 2 Pull out the auxiliary tray IMPORTANT Be sure to pull out the auxiliary tray when...

Page 39: ...rpose Tray Close the multi purpose tray using the following procedure Keep the multi purpose tray closed when it is not used 1 Remove any loaded paper close the extension tray and then put the auxilia...

Page 40: ...des a little wider than the actual paper width 3 Gently load the stack of paper with the printing side facing up until it touches the back of the tray Be sure that the paper stack is loaded under the...

Page 41: ...n misfeeds or paper jams If the paper is curled or folded at corners flatten it before loading Double feeding may occur frequently if the edges of the paper stack are not aligned properly In this case...

Page 42: ...in misfeeds or paper jams Do not touch the paper in the multi purpose tray or pull it out while printing It may result in a faulty operation Loading Envelopes in the Multi Purpose Tray Use the multi...

Page 43: ...rpose Tray on p 2 10 2 Spread the paper guides a little wider than the actual envelope width 3 Place the stack of envelopes on a flat surface flatten them to release any remaining air and be sure that...

Page 44: ...ges of the envelopes on a flat surface 6 Gently load the stack of envelopes with the address side facing up and the flap side come the leftward Be sure to insert the envelopes completely Be sure that...

Page 45: ...t guides and the envelope stack Take out some envelopes when there is no space The back side with adhesive surface of an envelope cannot be printed on Load the envelopes so that the flaps face leftwar...

Page 46: ...the width of the envelopes If the guides are too loose or too tight it may result in misfeeds or paper jams Do not touch the envelopes in the multi purpose tray or pull them out while printing It may...

Page 47: ...necessary to specify the paper size according to the following 1 Press Menu 2 Press or to select PAPER SETTINGS press Set 3 Press or to select CASSETTE or MP TRAY press Set 4 Press or to select PAPER...

Page 48: ...being printed correctly 1 Press Menu 2 Press or to select PAPER SETTINGS press Set 3 Press or to select CASSETTE or MP TRAY press Set 4 Press or to select PAPER TYPE press Set 5 Press or to select the...

Page 49: ...r Loading When you load or place a document in the ADF or on the platen glass the orientation of the document and the orientation of the paper in the cassette or in the multi purpose tray are as shown...

Page 50: ...the output tray for face down paper output IMPORTANT Do not open or close the face up cover while copying and printing Paper Type and Paper Output Area Select the suitable paper output area depending...

Page 51: ...ut the output tray IMPORTANT Do not place the delivered paper back on the output tray Doing so may result in paper jams Do not place objects other than paper on the output tray Doing so may result in...

Page 52: ...parencies or envelopes which tend to curl because the paper is delivered straight through out of the machine Open the face up cover Remove the delivered paper one by one IMPORTANT Do not pull the pape...

Page 53: ...pe of Document Plain paper Thick documents Photographs Small documents e g index cards Special types of paper e g tracing paper 1 transparencies 1 etc Book Plain paper multiple page documents of the s...

Page 54: ...ing the document in the ADF To prevent document jams in the ADF do not use any of the following Scanned Area of a Document The shaded area in the illustration below shows the scanned area of a documen...

Page 55: ...s 1 Open the platen glass cover 2 Place your document face down on the platen glass Use the paper size marks on the left side of the platen glass to position a document If your document conforms to a...

Page 56: ...platen glass 3 Gently lower the platen glass cover The document is now ready for scanning Loading Documents in the ADF 1 Fan the edges that will feed into the machine first then tap the edges of mult...

Page 57: ...until all pages of your document have been scanned before starting a new job 30 sheets or paper stack within 8 mm thickness including curled sheets guaranteed or 50 sheets 21 lb 80 g m2 or paper stack...

Page 58: ...are loaded in the ADF the scanning unit moves to the position shown above and remains there When documents are not loaded in the ADF the scanning unit moves to scan it 3 2 1 The machine scans documen...

Page 59: ...f the machine is selected as the default printer You can check if your machine is set as the default printer when you open the Print dialog box in an application and your machine is selected in the pr...

Page 60: ...g 4 2 Printing from Your Computer 4 2 Click the corresponding printer driver icon 3 From the File menu click Set as Default Printer Windows 98 Me Set as Default Basic Guide book Page 2 Monday August 9...

Page 61: ...s 4 From the Select Printer list box or the Name pull down list in the Print dialog box select the printer to be used 5 Click Preference or Properties NOTE Depending on the application you are using s...

Page 62: ...Printers and Faxes On Windows 98 Me 2000 Click Start on the Windows task bar select Settings Printers 2 Double click the corresponding printer driver icon 3 Right click on the print job click Cancel P...

Page 63: ...ormation 4 5 Printing from Your Computer 4 More Information For detailed information on all printing features see Chapter 2 Printing in the Software Guide Basic Guide book Page 5 Monday August 9 2004...

Page 64: ...More Information 4 6 Printing from Your Computer 4 Basic Guide book Page 6 Monday August 9 2004 5 12 PM...

Page 65: ...copy features Documents You Can Copy For information on the types of documents you can copy their requirements and details on setting up documents see Chapter 3 Document Handling IMPORTANT For better...

Page 66: ...ove each transparency from the output tray as it is output 1 Place the document on the platen glass or load it in the ADF For details on how to place documents see Setting Up Documents on p 3 3 2 Pres...

Page 67: ...el copying using Status Monitor See Confirming and Deleting a Copy Job on p 7 3 When you cancel copying while scanning a document from the ADF the document may jam in the ADF If the paper jam occurs t...

Page 68: ...AX 129 STMT LTR 100 78 LGL LTR 64 50 MIN NOTE If the PAPER SIZE GROUP setting of COPY SETTINGS menu in the Menu is set to A or AB the preset copy ratios will be as follows A 50 70 100 141 and 200 AB 5...

Page 69: ...ter entering the copy ratio you can use or to adjust the copy ratio To increase the copy ratio press To decrease the copy ratio press NOTE To return the copy ratio to 100 press Enlarge Reduce several...

Page 70: ...XT PHOTO for documents with text and photographs Three submodes are available STANDARD PHOTO PRIORITY TEXT PRIORITY NOTE Copy exposure automatically changes to manual mode when TEXT PHOTO or PHOTO is...

Page 71: ...relative strength and density of yellow magenta cyan and black for color copying Toner density can be specified by the following procedure 1 Press Menu 2 Press or to select COPY SETTINGS press Set 3...

Page 72: ...e for adjusting the saturation level 1 Press Menu 2 Press or to select COPY SETTINGS press Set 3 Press or to select SATURATION press Set 4 Press or to select the appropriate saturation level press Set...

Page 73: ...D 1 Press Menu 2 Press or to select COPY SETTINGS press Set 3 Press or to select REMOVE BACKGROUND press Set 4 Press or or use the numeric keys to specify the appropriate level press Set You can speci...

Page 74: ...order It is convenient when you make multiple copies of multiple page documents When Loading Documents in the ADF 1 Load documents face up in the ADF For details on how to load documents in the ADF s...

Page 75: ...paper jam in the ADF If this happens reduce the documents to be scanned Or change the image quality mode to TEXT When Placing a Document on the Platen Glass 1 Place the first page of a document on th...

Page 76: ...top Reset twice to return to the standby display while the machine is printing out NOTE It is necessary to return to the standby display in order to reserve the next copy job 2 Place the document you...

Page 77: ...becomes full while scanning MEMORY FULL appears in the LCD When the ADF is used for scanning the document being scanned stops in the ADF Follow the procedure in Removing Jammed Paper from the ADF on...

Page 78: ...Special Features 5 14 Copying 5 Basic Guide book Page 14 Monday August 9 2004 5 12 PM...

Page 79: ...ion in the Software Guide Check if the scanner driver is installed on your computer by following this procedure 1 Open the Scanners and Cameras folder Windows 98 Me 2000 the Scanners and Cameras Prope...

Page 80: ...en glass or load it in the ADF For details on how to place documents see Setting Up Documents on p 3 3 2 Press SCAN B W Start or Color Start on the machine If you are asked to select the program to la...

Page 81: ...More Information 6 3 Scanning 6 More Information For detailed information on all scanning features see Chapter 3 Scanning in the Software Guide Basic Guide book Page 3 Monday August 9 2004 5 12 PM...

Page 82: ...More Information 6 4 Scanning 6 Basic Guide book Page 4 Monday August 9 2004 5 12 PM...

Page 83: ...he Machine Use the Status Monitor to confirm or delete copy fax print and report jobs stored in the machine When using Status Monitor the LCD displays the jobs in the following order in each mode In C...

Page 84: ...to confirm the transaction number and time NOTE For the fax job with multiple destinations sequential broadcasting only the fax telephone number to be sent first is displayed 4 If you want to delete...

Page 85: ...Stop Reset to return to the standby display Confirming and Deleting a Copy Job 1 Press Status Monitor 2 Press or to select COPY STATUS press Set NOTE If there is no job NO COPY JOBS EXIST is displayed...

Page 86: ...nly one print job go to step 4 3 Press or to confirm the file name 4 If you want to delete the print job press Set 5 If you decide to delete the job press for YES NOTE To cancel deleting the job press...

Page 87: ...REPORT JOBS EXIST is displayed If there is only one report job go to step 4 3 Press or to confirm the report 4 If you want to delete the report job press Set 5 If you decide to delete the job press fo...

Page 88: ...Checking the Status of the Jobs Stored in the Machine 7 6 System Monitor 7 Basic Guide book Page 6 Monday August 9 2004 5 12 PM...

Page 89: ...power cord before cleaning the machine Do not use tissue paper paper towels or similar materials for cleaning they can stick to the components or generate static charges Use a soft cloth to avoid scra...

Page 90: ...or other foreign matters in the read area of the platen glass shaded area Use a clean soft cloth to wipe the read area clean Take particular care to clean at the locations where the black lines are a...

Page 91: ...the ADF Cleaning the Fusing Roller If smudge marks appear on the back or front side of printed pages clean the fusing roller in the following procedure Print quality deterioration can be prevented by...

Page 92: ...move it before loading the cleaning page 6 Press Menu 7 Press or to select MAINTENANCE press Set 8 Press or to select ROLLER CLEANING press Set 9 Press or to select STARTS CLEANING press Set The paper...

Page 93: ...an EP 87 Toner Cartridge Yellow EP 87 Toner Cartridge Magenta EP 87 Toner Cartridge Cyan Approx 4 000 pages for printing paper in size of A4 or Letter Before handling the cartridge see the precautions...

Page 94: ...lect CHANGE CARTRIDGE press Set 4 Press or to select the cartridge to be replaced press Set You can select from the following BLACK CYAN MAGENTA YELLOW ALL COLORS 5 Lift the scanning platform and open...

Page 95: ...tridge is not in the replacement position close the cover then open it again when the sound of machine stops Repeat this process until the cartridge you want to replace is in the correct position 7 Re...

Page 96: ...th scissors so as not to damage the cartridge IMPORTANT Keep the protective bag in which the cartridge came in It may be required when taking out the toner cartridge for machine maintenance Be careful...

Page 97: ...buted evenly it may result in a deterioration of the print quality Be sure to carry out this procedure properly Be sure to shake the toner cartridge gently Toner may spill if the cartridge is handled...

Page 98: ...required when taking out the toner cartridge for machine maintenance 11 Place the toner cartridge on a flat surface then pull out the sealing tape Approx 45 cm in length while supporting the toner ca...

Page 99: ...the toner cartridge If the sealing tape remains in the toner cartridge it may result in a deterioration in print quality Dispose of the sealing tape according to local regulations 12 Hold the grip on...

Page 100: ...ed properly the label on the cartridge and on the toner cartridge holder will be aligned as shown in the figure 13 Close the cartridge cover and lower the scanning platform The toner cartridge holder...

Page 101: ...esulting in burns or a fire CAUTION If toner gets onto your hands or clothing wash it off immediately with cold water Do not use warm water as this may set the toner permanently and you may not be abl...

Page 102: ...side and on the outside of the cartridge If you are going to install a cartridge that was stored in a cold place in a warm room leave the cartridge stored in the protective bag for over two hours in t...

Page 103: ...rable amount of salt is contained in the air or a place with a lot of dust Store the cartridge out of the reach of small children Condensation Even within the storable humidity range water drops may d...

Page 104: ...Since its inception The Canon Cartridge Recycling Program has collected millions of cartridges that otherwise would have been discarded into landfills or similar facilities Instead this rapidly growin...

Page 105: ...s box Place the empty cartridge in the box of your new cartridge Seal the box Option B Volume Box Return We encourage you to use this option as a more efficient way to ship cartridges Place as many c...

Page 106: ...xceed UPS specifications Maximum weight 70 lb 31 8 kg Maximum length 108 2 743 mm Maximum girth length 2 width 2 height 130 3 302 mm If your shipment exceeds the above limits please call 1 800 OK Cano...

Page 107: ...S Pick up Give the shipment to your UPS driver when you receive your next regular delivery or Take the shipment to your local UPS receiving point Option B MBE Drop off Take the shipment to a participa...

Page 108: ...nchise Option B Volume Box Return eight or more cartridges We encourage you to use this option as a more efficient way to ship cartridges Call 1 800 667 2666 to receive your free Canon collection box...

Page 109: ...es 1 shared equally between World Wildlife Fund Canada and the Nature Conservancy of Canada This donation is utilized in Canada For further information about The Clean Earth Campaign in Canada please...

Page 110: ...emaining inside the cartridges to ignite resulting in burns or a fire CAUTION If toner gets onto your hands or clothing wash it off immediately with cold water Do not use warm water as this may set th...

Page 111: ...nning platform and open the cartridge cover 2 Remove the drum cartridge from the machine Pull up the green handle on the drum cartridge in the direction of the arrow a and lift the cartridge straight...

Page 112: ...RTANT Be careful not to scratch the transparent sheet or peel it by force Do not wet the cloth with water or detergent Be careful not to touch unnecessary parts in the machine when cleaning 4 Take the...

Page 113: ...e portions that are not described for this procedure such as the sensors It may result in damage to the machine Do not expose the drum cartridge to direct sunlight or strong light 5 Remove the packing...

Page 114: ...n the direction of the arrows until they stop and pulling them away Remove the packing materials e and f by holding the grips and pulling them in the direction of the arrows Hold the packing material...

Page 115: ...e Do not apply shock to the drum cartridge memory or bring it near magnetic waves It may result in damage to the machine After removing the packing materials install the drum cartridge in the machine...

Page 116: ...on the triangular mark on the drum cartridge with the triangular mark on the machine and install the drum cartridge a Lock the drum cartridge by pushing it down toward you b IMPORTANT Lock the drum ca...

Page 117: ...this may cause the toner remaining inside the cartridges to ignite resulting in burns or a fire CAUTION If toner gets onto your hands or clothing wash it off immediately with cold water Do not use wa...

Page 118: ...ectrical contacts It may result in damage to the machine Do not hold or touch the imaging transfer belt The image quality may deteriorate Do not apply shock to the drum cartridge memory or bring it ne...

Page 119: ...to be used If a drum cartridge has to be removed from the machine for maintenance place it in the protective bag that it came in or wrap it with a thick cloth immediately Do not store a cartridge in a...

Page 120: ...and or network 2 Lift the scanning platform 3 Open the cartridge cover 4 Remove a toner cartridge from the machine In order to avoid direct sunlight place the toner cartridge in the protective bag th...

Page 121: ...r tray Grip the handles on both sides of the machine and lift it carefully as shown in the illustration above CAUTION When carrying the machine be sure to hold it in the designated places as shown in...

Page 122: ...Repacking and Transporting Your Machine 8 34 Maintenance 8 Basic Guide book Page 34 Monday August 9 2004 5 12 PM...

Page 123: ...ly CAUTION There are some areas inside the machine and cartridge which are subject to high voltages and high temperatures Take adequate precaution when performing internal inspections to avoid burns o...

Page 124: ...the paper in the following procedure 1 If paper is jammed in the output tray remove the jammed paper 2 If paper is jammed in the multi purpose tray remove the jammed paper IMPORTANT If the jammed pap...

Page 125: ...paper cassette 4 Remove the jammed paper IMPORTANT If the jammed paper cannot be removed easily proceed to the next step Do not try to remove it forcefully 5 Insert the cassette in the machine Chapter...

Page 126: ...tform and open the cartridge cover 7 Remove the drum cartridge from the machine Pull up the green handle on the drum cartridge in the direction of the arrow a and lift the cartridge straight up b a b...

Page 127: ...l not to touch the drum or open the drum s protective shutter Be careful not to hold or touch the portions that are not described for this procedure such as the sensors It may result in damage to the...

Page 128: ...ly shock to the drum cartridge memory or bring it near magnetic waves It may result in damage to the machine 8 Place the drum cartridge in the protective bag 9 Press the green lock release lever a and...

Page 129: ...e drum cartridge with both hands and install it in the machine Position the triangular mark on the drum cartridge with the triangular mark on the machine and install the drum cartridge a Lock the drum...

Page 130: ...e the cartridge cover and lower the scanning platform If the message is still displayed after closing the cartridge cover pieces of torn paper may still be remaining inside Re check the various sectio...

Page 131: ...lowing procedure CAUTION The fuser unit and its surroundings inside the machine may become hot during use When replacing fuser unit do not touch the fuser unit and its surroundings as doing so may res...

Page 132: ...atform and open the cartridge cover 4 Remove the drum cartridge from the machine Pull the green handle on the drum cartridge in the direction of the arrow a and lift the cartridge straight up b a b Ch...

Page 133: ...l not to touch the drum or open the drum s protective shutter Be careful not to hold or touch the portions that are not described for this procedure such as the sensors It may result in damage to the...

Page 134: ...jammed paper b IMPORTANT If no paper jam has been found after performing the procedure up to this step the paper may be jammed in the fuser unit at the back of the machine In this case skip Step 7 to...

Page 135: ...drum cartridge with both hands and install it in the machine Position the triangular mark on the drum cartridge with the triangular mark on the machine and install the drum cartridge a Lock the drum...

Page 136: ...may be in the state shown in the figure 9 Close the cartridge cover and lower the scanning platform If the message is still displayed after closing the cartridge cover and lowering the scanning platfo...

Page 137: ...et CAUTION The fuser unit and the surrounding area can become extremely hot during operation Perform the following procedure after the fuser unit has cooled down completely Touching the fuser unit whe...

Page 138: ...se the lock 13 Hold the grip on the fuser unit and remove it CAUTION The fuser unit weighs approximately 3 3 lb 1 5 kg and it is heavier on the back side Be sure to hold the grip securely when carryin...

Page 139: ...y winds around the fusing roller and is impossible to be removed contact your Canon dealer 15 Hold the grip on the fuser unit and install it securely 16 Lock the fuser unit by turning the two lock rel...

Page 140: ...rn paper may still be remaining inside Re check the various sections of the machine and remove all pieces of the jammed paper from inside the machine Paper Jam in the Drum Cartridge When the paper is...

Page 141: ...eriorate 3 Return the cover to its original position a and turn the knob in the direction of the arrow b Proceed to the next steps to remove the jammed paper When removing paper jammed inside the mach...

Page 142: ...glass cover until the jammed paper is removed Doing so will result in damaging the document and the paper 1 Open the ADF and gently remove the jammed paper from the ADF 2 Widen the document guides un...

Page 143: ...g 9 3 Open the ADF and gently remove the jammed paper from the document output tray NOTE After removing jammed paper even edges of the document before loading it in the ADF again Basic Guide book Page...

Page 144: ...If the message persists unplug the machine from the power supply and contact Canon Authorized Service Facilities or the Canon Customer Care Center Indicates either C M Y or K CHECK DOCUMENT Cause 1 T...

Page 145: ...horized Service Facilities or the Canon Customer Care Center Cause 2 A cartridge is not installed correctly Remedy Install the cartridge correctly CHECK PRINTER COVER Cause The cartridge cover is not...

Page 146: ...spooled job list may have been also deleted Remedy Check if the job that immediately follows the job being processed has been deleted on the spooled job list Disconnect the USB cable and connect it ag...

Page 147: ...x Cause An error of some kind has occurred in the machine Remedy Unplug the machine from the power supply and wait approximately 3 minutes to 5 minutes then plug it in again If this does not solve the...

Page 148: ...the cassette inserted into the machine correctly A Push the cassette into the machine as far as it will go and make sure the cassette is not tilted or inserted at an angle Paper feeds skewed Printing...

Page 149: ...per loaded in the cassette or multi purpose tray A Load only one type of paper A Make sure you load paper that meets the paper requirements for the machine See Chapter 2 Paper Handling Transparencies...

Page 150: ...free of obstructions A Do not place the delivered paper back on the output tray See Face Down Paper Output Area on p 2 23 A Do not place objects other than paper on the output tray See Face Down Pape...

Page 151: ...ns for the Machine Q Is the cassette inserted completely into the machine A Insert the cassette as far as it will go See the Set Up Instructions for the Machine Q Did you connect the power cord to the...

Page 152: ...A See Replacing the Cartridges on p 8 5 and replace the toner cartridges if necessary Q Is the exposure adjusted correctly A Adjust the exposure correctly using Exposure See Adjusting the Exposure Den...

Page 153: ...set correctly A Select HEAVY PAPER in PAPER TYPE in PAPER SETTINGS of the Menu See Specifying the Paper Type on p 2 20 The printouts are missing when you make copies on rough paper Q Is the paper typ...

Page 154: ...Printing of Colored Lines and Text in the printer driver Specify Prioritize Printing of Colored Lines and Text in the Details Settings dialog box by clicking Details in the Quality sheet Colored text...

Page 155: ...e displayed color and printed color differ when printing photos etc Q Is the method for adjusting color on the screen RGB or is in the printer YMCK different Therefore there may be cases when the colo...

Page 156: ...he machine and wait approximately 3 minutes to 5 minutes then plug it in again If the problem is fixed the Alarm indicator will turn off and the LCD will return to the standby mode If the Alarm indica...

Page 157: ...ected securely to the machine and your computer Disconnect the USB cable and reconnect it correctly after a while Scanned images are dirty Q Is the platen glass or the platen glass cover clean A Clean...

Page 158: ...ne and into the wall outlet Insert the power cord straight into the power socket on the back of the machine Do not insert it at an angle Otherwise the machine may not be properly connected to the powe...

Page 159: ...wer cord immediately and then contact Canon Authorized Service Facilities or the Canon Customer Care Center Do not attempt to disassemble or repair the machine yourself IMPORTANT Attempting to repair...

Page 160: ...If You Cannot Solve the Problem 9 38 Troubleshooting 9 Basic Guide book Page 38 Monday August 9 2004 5 12 PM...

Page 161: ...list 3 Press or to select the sub menu you want to change press Set NOTE For details on sub menus see Menu Descriptions on p 10 2 If you press Stop Reset before Set is pressed the item you have selec...

Page 162: ...4 B5 A5 EXECUTIV COM10 MONARCH DL ISO C5 2 PAPER TYPE Selects the paper type to be used in the MP tray PLAIN PAPER HEAVY PAPER TRANSPARENCY Name Descriptions 1 DEFAULT SETTINGS Selects the Copy or Sca...

Page 163: ...NT DONE TONE Sets the printing end tone settings ERROR ONLY The printing end tone sounds only when any error occurs while printing 1 to 3 1 OFF The printing end tone does not sound ON The printing end...

Page 164: ...reverse SPECIAL SETTINGS 2 Depending on the operating environment especially the dry environment or the type of paper some smudged marks of spattering toner may appear on print pages In this case sel...

Page 165: ...pages In this case select SPECIAL SETTINGS 6 to improve the result Note Do not select SPECIAL SETTINGS 6 when using heavy paper Some pages may look patchy due to toner failing to fuse to the paper Bef...

Page 166: ...opy ratio MANUAL Selects the copy ratio 50 to 200 100 PRESET RATIO Selects the preset copy ratio The preset copy ratios will change when the paper size group is changed 4 STANDARD COPY QTY Selects the...

Page 167: ...lect a larger value When you make copies of photographs select a smaller value 1 to 9 5 9 SATURATION Selects the saturation type when using color mode STANDARD VIVID TRANQUIL 10 REMOVE BACKGROUND Sele...

Page 168: ...the time until the machine returns to the standby mode 1MIN to 9MIN 1MIN OFF The auto clear function is turned off 4 ENERGY SAVER Sets the energy saver mode ON Sets the time until the machine enters t...

Page 169: ...ge to be removed SELECT CARTRIDGE Selects the color to be removed 1 BLACK 2 CYAN 3 MAGENTA 4 YELLOW 5 ALL COLORS 2 AUTO GRAD ADJUST Sets automatic gradation adjustment 3 ROLLER CLEANING Cleans the fus...

Page 170: ...Menu Descriptions 10 10 Machine Settings 10 Basic Guide book Page 10 Monday August 9 2004 5 12 PM...

Page 171: ...600 dpi Number of Tones 256 Acceptable Documents Up to LTR size Sheets books and three dimensional objects up to 4 4 lb 2 kg Acceptable Copy Stock Cassette Feeding 17 lb to 34 lb 64 g m2 to 128 g m2 M...

Page 172: ...of the machine First Copy Time Approx 13 sec A4 or LTR size direct Manual Exposure Control Cassette Feeding except just after being restored from energy saver mode Copy Speed B W 16 cpm Color 4 cpm M...

Page 173: ...machine s exterior 8 1 periodic 8 1 scanning area 8 2 Collate copy 5 10 key 1 4 Color Start key 1 4 COMMON SETTINGS settings 10 2 COPY key 1 4 COPY SETTINGS settings 10 6 Copying adjusting the exposu...

Page 174: ...4 Front cover 1 2 G General problems 9 36 I Image Quality adjusting 5 6 key 1 4 In Use Memory indicator 1 4 INSTALL CARTRIDGE message 9 23 J Jammed paper removing from the ADF 9 20 Jams clearing 9 1...

Page 175: ...tting 10 6 PAPER SIZE settings 10 2 PAPER TYPE setting 10 2 Periodic cleaning 8 1 Plain paper 2 20 Platen glass 1 3 glass cover 1 3 Power socket 1 3 PRESET RATIO setting 10 6 PRINT DONE TONE setting 1...

Page 176: ...ing 10 6 STANDARD EXPOSURE setting 10 6 Standby display 1 5 Status Monitor key 1 4 using 7 1 STD ZOOM RATIO settings 10 6 STD IMAGEQUALITY setting 10 6 Stop Reset key 1 4 SUPPLY REC PAPER message 9 25...

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