Canon C5500 Series Troubleshooting Manual Download

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New Arrival Information

[Regarding Troubleshooting Guide]
Please be advised of the release of Troubleshooting Guide for image RUNNER ADVANCE C5560 Series.
Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc.

[Additional case(s)]
here is no additional case at February, 2018.

Summary of Contents for C5500 Series

Page 1: ...Troubleshooting Guide imageRUNNER ADVANCE C5500 Series February 2018 OIP Field Quality Assurance Div ...

Page 2: ...ooting Guide Please be advised of the release of Troubleshooting Guide for image RUNNER ADVANCE C5560 Series Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc Additional case s here is no additional case at February 2018 ...

Page 3: ...nt door SW connectors 17 Points to note when installing the rail unit Inner Finisher H1 21 Measures when paper is not stapled corner double after installation Inner Finisher G1 H1 K1 22 Response to poor reaction no reaction of the Ultrasonic Motion Sensor 24 Response to no reaction poor reaction of the Ultrasonic Motion Sensor 26 Jam Main Unit 29 0205 0A01 0A02 0A03 0A04 JAM CODE due to positional...

Page 4: ...unction and it result in the above symptom when not properly grounded because the grounding sheet a located in the stream read glass unit 1 of the reader unit is broken or torn Service work 1 Prepare a new stream read glass FL3 4769 000 and replace the old one 2 Output the image having shown the symptom and check that the symptom does not occur If the symptom does not improve then check other fact...

Page 5: ... of the sheet The arrow b indicates the direction of feeding Cause The above mentioned symptom occurs when a sheet of paper rushes into the secondary transfer roller its impact is propagated through the ITB to the drum and the speed of the drum fluctuated Due to the difference in the primary transfer engagement disengagement operation setting up Bk mode Heavy1 106 128g m2 exposes the symptom Servi...

Page 6: ...the drum Since there are different shaved conditions on the surface of the drum uneven potential is generated at the each point and then cause the foregoing symptom The shaved condition on the drum surface becomes even gradually with the advancement of life of the drum and then the symptom will be improved Service work 1 Select Settings Registration Adjustment Maintenance Maintenance Clean Inside ...

Page 7: ...oping Cylinder FM1 N370 DEVELOPING ASSEMBLY Y FM1 N371 DEVELOPING ASSEMBLY M FM1 N372 DEVELOPING ASSEMBLY C FM1 N373 DEVELOPING ASSEMBLY BK b 94 2mm Photosensitive Drum Drum Unit c 44 0mm Charging Roller Drum Unit d 55 0mm Primary Transfer Roller FC0 0257 e 50 3mm Secondary Transfer Inner Roller FL0 4164 f 77 7mm Secondary Transfer Roller FE4 8322 g 893 1mm ITB FM1 N265 h 101 7mm ITB Drive Roller ...

Page 8: ...7 mm pitch check Secondary Transfer Roller f FE4 8322 g When the interval is 893 1 mm pitch check ITB Intermediate Transfer Belt g FM1 N265 Note When the paper whose size is A3 or 11x17 is used the image failure occurs at a frequency of once in 2 sheets h When the interval is 101 7 mm pitch check ITB Drive Roller h FC8 4403 i When the interval is 94 2 mm pitch check Fixing Film i in Film Assembly ...

Page 9: ...late of the processing tray unit encumbers a proper delivery of papers This results in the aforementioned symptom Service work 1 When the above mentioned symptom has occurred check the assist claws 1 of the processing tray unit The following picture shows a phase shifting between the assist claws 1 of the front and the rear sides The arrow indicates the direction of feeding 2 If the assist claws o...

Page 10: ...a 4 Turn the processing tray unit over and remove the assist unit 1 in the direction of arrow Screw 2 x 2 a 5 Replace with a new assist unit a 6 Reassemble the parts in reverse order from the step 1 4 b Procedure to adjust the width of the aligning plate b 1 Select the paper to be set in the processing tray unit from Service Mode In case of A4 size Service mode SORTER ADJUST INF ALG1 In case of LT...

Page 11: ...between the edge of the front alignment plate 3 and the paper with a scale Note Since the alignment plate is installed a bit tilting toward the delivery direction set the paper to be fitted to the edge on the delivery side b 4 Enter the gap value measured in the above step b 3 in the calculation formula below enter the calculated adjusted value a and press OK b Adjusted value gap mm x 10 50 Note C...

Page 12: ...inal into 10 sets of output to verify if the symptom does not occur any more Service parts iR ADV C3300 Series FM1 N374 010 ASSIST UNIT iR ADV C5500 Series FM1 P015 010 ASSIST UNIT iR C3000 Series iR ADV C3500 Series FM1 N374 010 ASSIST UNIT 9 ...

Page 13: ...er fed from the feeding unit is stacked on the saddle processing tray the paper is deflected inside the processing tray resulting in the above mentioned symptom Remedy If the above mentioned symptom occurs prepare the new type roller guide 1 FL1 5052 000 the new E ring XD2 1100 325 and the saddle stopper assembly 2 FM1 R635 000 which was newly set up as a service part to replace by following the p...

Page 14: ...he 2 support plates 2 1 4 Remove the roller guide unit 1 in the arrow direction 1 5 Remove the 1 E ring 1 and remove the 1 shaft 2 Attention The E ring should be replaced with a new one instead of reusing it 1 6 Remove the compression spring 2 attached to the roller guide 1 11 ...

Page 15: ... markings Marking at the top and bottom The bottom marking is located in the center A shows the rear saddle alignment plate in the correct position located at the markings at the top and bottom The bottom marking is located in the center B shows the skewed rear saddle alignment plate 1 8 2 If the rear saddle alignment plate is skewed proceed to next step If it is in the correct position proceed to...

Page 16: ...in a skewed position Note When attaching the part match the bottom marking to the marking in the center 1 1 8 5 Attach the delivery guide unit 1 with the 2 stepped screws 2 1 9 Attach the parts by reversing the procedure from the step 1 6 2 Step to replace the saddle stopper assembly 2 1 Referring to Removing the Saddle Unit of Service Manual remove the saddle unit 2 2 Remove the 2 screws 1 and re...

Page 17: ... 5 Remove the 4 connectors 1 3 wire saddles 2 3 wire clamps 3 and 1 edge saddle 4 2 6 Remove the 5 screws 1 remove the saddle stopper assembly 2 in the arrow direction and replace the saddle stopper assembly with the saddle stopper assembly FM1 R635 000 which was newly set up as a service part Attention When pulling out the assembly don t catch the harness 14 ...

Page 18: ...it 2 9 Attach the parts by reversing the procedure from the step 2 5 Service parts No Part Number Description Q ty Fig No 1 Old FE3 7245 000 GUIDE ROLLER 1 0 L50 New FL1 5052 000 GUIDE ROLLER 0 1 2 Old New FM1 R635 000 Saddle Stopper Assembly 0 1 3 Old XD2 1100 325 RING E 1 1 New Countermeasure cut in serial numbers in factory Model Serial number Booklet Finisher V1 No implemented due to productio...

Page 19: ...ut the shutter does not close and it results in the above symptom Reference The shutter of the process unit is designed to open when the unit is installed to the main body and to close when the unit is removed from the main body Service work 1 Check the shutter unit and if the shutter spring has come off prepare and attach a new spring FU2 1194 000 2 Check the operation of the shutter and install ...

Page 20: ...ner bottle inner door interferes with the mold of the bottle front inner guide 2 and the connector cannot be fully inserted and the above mentioned symptom may occur Service work 1 Removing the ITB Unit 2 Removing the Process Unit 3 Pull up the Control Panel 1 and remove the Right Front Cover 2 1 Screw 3 to remove 1 Screw 4 to loosen 1 Claw 5 4 Open the toner replacement cover 1 remove the 1 screw...

Page 21: ...crew 3 and remove the right upper cover 1 6 Remove the front upper right cover 1 7 Remove the 1 boss 2 and remove the inner delivery cover left rear 1 8 Remove the delivery tray 1 by removing the 4 hooks 2 and the 2 projections 3 18 ...

Page 22: ... cover left 1 10 Remove the 2 bosses 2 and remove the inner delivery middle cover 1 11 Open the 4 small covers 1 and remove the 4 toner containers 2 12 Remove the 4 screws 3 remove the 2 connectors 2 and remove the toner container front inner cover 1 19 ...

Page 23: ... toner bottle inner door are half inserted If the connectors are half inserted push them If they are not half inserted look for other causes 14 Attach the parts by reversing the steps from 12 15 Start the main body and confirm that the symptom does not occur 20 ...

Page 24: ...inisher is faced upside down When a gap is created between the front end plate and the back end plate due to twist on the frame the craw 3 of the molded part 2 may come off Fig A is the normal state and Fig B is where the craw of the molded part 2 came off Service work When the craw of the molded part is off install the rail unit after placing the craw of the molded part back in the correct place ...

Page 25: ...nit sheet metal 2 due to this distortion paper in staple operation is caught on by the center return belt guide and is not fed up to the stapling position resulting in the above mentioned symptom Service work If the above mentioned symptom occurs remove the center return belt guide from slipping into state 1 Insert approx 20 sheets of A4 or LTR size plain paper 1 through the delivery outlet 2 of I...

Page 26: ...move the paper from the delivery outlet of Inner Finisher and perform stapling corner double operation to check that the symptom no longer occurs If the symptom does not improve then check other factors 23 ...

Page 27: ...ed properly 2 If the motion sensor PCB assembly is not installed correctly re install it correctly Target S N of the Ultrasonic Motion Sensor NOTE All iR ADV 4500 Series iR ADV C355 Series iR ADV C3500 Series are target machines iR ADV C5500 Series Model Target Serial Number iR ADV C5560I 120V XLA iR ADV C5560I TW 120V XGW iR ADV C5560I 120V G XLF iR ADV C5550I 120V XLG iR ADV C5550I TW 120V XGY i...

Page 28: ... C5535I 230V XKV iR ADV C5535I 230V IND XHB iR ADV C5535I LTN 230V XMC iR ADV C7500 Series Model Target Serial Number iR ADV C7580I TW 120V XRG iR ADV C7570I 120V XRJ iR ADV C7570I TW 120V XRN iR ADV C7565I 120V XRP iR ADV C7580 CN 220V XRB iR ADV C7580I 208V XRC iR ADV C7580I EUR 230V XRD iR ADV C7580I 230V XRE iR ADV C7580I KR 220V XRF iR ADV C7570 CN 220V XRH iR ADV C7570I EUR 230V XRK iR ADV C...

Page 29: ...ensor fails to detect operators correctly due to other sources of ultrasonic waves such as automatic door insect repellent or other motion sensors in its environment Remedy Action to be taken for A Check around the motion sensor and if an ADF glass cleaner cloth box a an adhesive tape b or a tag c is found too close to the motion sensor remove them Action to be taken for B B Enable the motion sens...

Page 30: ...ation Preferences Timer Energy Settings Use Motion Sensor Sensor Sensitivity change the sensitivity and then conduct actions B 1 to B 4 C 4 In case of removing the obstructions is not possible disable turn OFF the setting from User mode Settings Registration Preferences Timer Energy Settings Use Motion Sensor Target S N of the Ultrasonic Motion Sensor NOTE All iR ADV 4500 Series iR ADV C355 Series...

Page 31: ...C7500 Series Model Target Serial Number iR ADV C7580I TW 120V XRG iR ADV C7570I 120V XRJ iR ADV C7570I TW 120V XRN iR ADV C7565I 120V XRP iR ADV C7580 CN 220V XRB iR ADV C7580I 208V XRC iR ADV C7580I EUR 230V XRD iR ADV C7580I 230V XRE iR ADV C7580I KR 220V XRF iR ADV C7570 CN 220V XRH iR ADV C7570I EUR 230V XRK iR ADV C7570I 230V XRL iR ADV C7570I KR 220V XRM iR ADV C7565I EUR 230V XRQ iR ADV C75...

Page 32: ...n the above mentioned symptom Service work If the above mentioned symptom occurs prepare the countermeasure part Shim XD1 1104 139 as well as the brand new cassette feed roller FL0 2885 000 and cassette separation roller FL0 1674 000 and follow the steps below Caution Attach the Shim only to the paper pick up assembly of the paper source with the jam occurrence Attaching the Shim to the paper pick...

Page 33: ...s on both sides of the paper pick up assembly Front side 1 pc Rear side 2 pcs 5 Place the Shim 2 onto the back side of the screw portion in the center of the separation frame support plate 1 place the screw and then attach them to the separation frame 3 and tighten the screw 4 temporarily 30 ...

Page 34: ...e paper pick up assembly with the Shim attached with the brand new ones at the same time 9 Attach the paper pick up assembly to the main unit Service parts No Part Number Description Q ty Fig No 1 Old New XD1 1104 139 SHIM 0 1 Countermeasure cut in serial numbers in factory Model Serial No IR ADV C5535I EUR 230V XMH10541 IR ADV C5540I EUR 230V XMF03219 IR ADV C5550I EUR 230V XME05571 IR ADV C5560I...

Page 35: ...02880 IR ADV C5550I 120V XLG04984 IR ADV C5560I 120V XLA02438 IR ADV C5535I 120V G XLP00556 IR ADV C5540I 120V G XLK00501 IR ADV C5550I 120V G XLH00508 IR ADV C5560I 120V G XLF00593 IR ADV C5560I 230V IND Not implemented due to production discontinuance IR ADV C5560I TW 120V To be informed as soon as identified IR ADV C5540I TW 120V To be informed as soon as identified IR ADV C5535 EUR 230V To be ...

Page 36: ...DECK UNIT F1 010F Deck pull out sensor delay jam 020F Deck pull out sensor stationary jam 0A0F Deck pull out sensor power on jam Cause The deck pull out sensor 1 of the pickup unit may incorrectly detect the reflected light of the adjacent deck pull out roller feeder guide as paper resulting in the above mentioned symptom Service work When the aforementioned symptom has occurred prepare and replac...

Page 37: ...918 000 6 Attach the pars by reversing the steps from 4 Service parts No Part Number Description Q ty Fig No 1 Old F40 New FL0 2918 000 FEED LOWER 0 1 Countermeasure cut in serial numbers in factory Model Serial number POD DECK LITE_B1 UL UWD01058 POD DECK LITE_B1 EU O UWE02351 POD DECK LITE_B1 CN UWF00049 POD DECK LITE_C1 US SZK01717 POD DECK LITE_C1 EU O SZL01804 POD DECK LITE_C1 CN SZM00508 PAP...

Page 38: ...Model Serial number PAPER DECK UNIT_ F1 A4 WES05369 35 ...

Page 39: ...act with the timing belt 2 on the front side and the timing belt on the front side is disengaged from the 30T 40T pulley 3 resulting in the above mentioned symptom Service work If the above mentioned symptom occurs remove the buffer pass unit and check whether the timing belt at the back of the machine is disengaged If the timing belt has come off prepare the new type 30T 40T pulley FE8 8793 000 a...

Page 40: ...es of the new type 30T 40Tpully and 2 pieces of the E ring BUFFER PASS UNIT L1 There are 2 pieces of 30T 40T pulley 1 located but only the place of 1 piece may come off Prepare 1 piece of the new type 30T 40Tpully and 1 piece of the E ring 1 Remove the E ring 1 securing the 30T 40T pulley located behind the buffer path unit 37 ...

Page 41: ...g belt 2 3 Remove the timing belt 1 and replace with the new type 30T 40T pulley 2 For Buffer Path Unit G1 follow the above steps and replace the 2 pieces of 30T 40T pulley 4 Attach the parts by reversing the procedure from the step 2 38 ...

Page 42: ...40T 2 0 N10 New FE8 8793 000 PULLEY 30T 40T 0 2 2 Old New XD9 0136 000 RING E 0 1 Countermeasure cut in serial number in factory1 Model Serial number BUFFER PASS UNIT G1 TMP80898 BUFFER PASS UNIT L1 WFE17009 The flange is attached to the 30T 40T pulley Countermeasure cut in serial number in factory2 Model Serial number BUFFER PASS UNIT G1 TMP80904 BUFFER PASS UNIT L1 WFE26753 The shape of the 30T ...

Page 43: ...peration failure of the front rear tray auxiliary guide the above mentioned symptom occurs 1 Operation failure of the front rear tray auxiliary guide due to shift in engagement of the rack and the pinion 2 of the front rear tray auxiliary guide 1 2 Operation failure of the front rear tray auxiliary guide due to large clearance of the mount of the lower delivery roller 1 dislocating the bushing 2 o...

Page 44: ... bushing 2 on the rear side of the lower delivery roller 1 is detached from the supporting plate go to the step 3 If the bushing 2 is not detached go to the step 7 3 Remove the supporting plate 1 of the bushing on the near side Screw 2 1 pcs 4 Remove the busing 2 from the lower delivery roller shaft 1 41 ...

Page 45: ...he 2 screws 1 8 Assemble the parts by reversing the step 1 9 Select the motor to check operation Service Mode Level1 SORTER FUNCTION MTR CHK enter 17 and press OK Reference After 17 is entered the tray auxiliary guide motor M109 is selected 10 Service Mode Level1 SORTER FUNCTION MTR ON press OK to drive the tray auxiliary guide motor M109 and check the operation of the tray auxiliary guide Service...

Page 46: ...data are detected at the time of turning ON OFF main power supply of the engine and then that results in the above symptom Service work When E674 0100 continuously occurs even the main power supply of engine has been turned OFF ON execute again Service Mode Mode List FAX Clear ALL and then turn OFF ON the main power supply without job manipulations Caution Make sure that no FAX job remains when ex...

Page 47: ...he machine Cause Because ACCESS MANAGEMENT SYSTEM is set to ON the above mentioned symptom occurs Attention Copy Card Reader F1 and ACCESS MANAGEMENT SYSTEM cannot be used at the same time Service work When the above mentioned symptom occurs set user mode Settings Registration Management Settings License Other Use ACCESS MANAGEMENT SYSTEM to OFF 44 ...

Page 48: ...y come on but it goes off right away Also there is no record in print history Cause The above issue occurs because Forced Hold is set to on Service work 1 Log into the system management mode Then in Settings Registration Function Settings Print Forced Hold select OFF a and press OK b 2 In Settings Registration select Apply Set Changes a 3 Log out from the system management mode 45 ...

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