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Canon BJC-S820D Quick Start Manual Download Page 72

65

Chapter 6: 
Troubleshooting

Tips for Troubleshooting

Troubleshooting usually falls into one of the following categories:

If you encounter difficulties during installation or operation of your Canon S820D 
photo printer, quickly scan all topics until you find a description that 
approximates your difficulty. Go through the related solutions until you find one 
that works.

Installation

  

The printer driver will not install properly.

Printer Hardware

  

The printer is not working or not working 

as expected.

Printed Output

  

The printed output is not coming out as 

expected.

Error Message

  

You are getting an error message from the 

software (displayed on the screen), the printer (indicated by 
blinking lights), or the Operation Panel on the printer.

Customer Care Center

 

Canon offers a full range of customer 

technical support options.

S820D QSG.book  Page 65  Tuesday, October 23, 2001  12:34 PM

Summary of Contents for BJC-S820D

Page 1: ...S820D Photo Printer Quick Start Guide ...

Page 2: ... 47705 Krefeld Germany Canon Europa N V P O Box 2262 1180 EG Amstelveen The Netherlands Canon France S A 17 quai du Président Paul Doumer 92414 Courbevoie Cedex France Canon Hong Kong Co Ltd 9 F The Hong Kong Club Building 3A Chater Road Central Hong Kong Canon Latin America Inc 703 Waterford Way Suite 400 Miami FL 33126 U S A Canon Mexicana S de R L de C V Periferico Sur No 4124 Col Ex Rancho de ...

Page 3: ...stions www canontechsupport com Automated Tech Support 24 hour 7 day a week automated support for troubleshooting issues on most current products 1 800 423 2366 Live Tech Support To speak with a technician regarding your product please see the Troubleshooting section in this Quick Start Guide for details Facsimile 24 hour Fax On Demand System for product specifications and technical information 1 ...

Page 4: ...tion Paper 8 5 x 11 100 sheets 1033A011 Magnet Sheets 8 5 x 11 3 sheets CST 6322 000 Photo Paper Pro 4 x 6 20 sheets 5699A005 Photo Paper Pro for Borderless Printing 4 x 6 20 sheets 1029A014 Photo Paper Pro 8 5 x 11 15 sheets 1029A004 Transparencies 8 5 x 11 50 sheets 1043A004 T shirt Transfers 8 5 x 11 10 sheets CST 6178 000 T shirt Transfers 8 5 x 11 250 sheets CST 6044 000 To purchase genuine C...

Page 5: ... are subject to change without notice As an ENERGY STAR partner Canon U S A Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency All information regarding non Canon products was compiled from publicly available information No representation is made regarding the accuracy thereof Trademarks Canon is a registered trademark of Canon Inc PhotoRecord is a trademar...

Page 6: ...ghtness and Saturation 21 Saving and Recalling Driver Settings 23 Chapter 3 Printing Without a Computer Basic Operations 25 Using the Optional Image Viewer 32 Adjusting the Brightness and Contrast 33 Printing Photos 35 Print Options 36 Maintenance Procedures for Direct Printing 40 Using the Memory Card Startup Utility 42 Chapter 4 Printing Maintenance Monitoring Ink Levels 47 Replacing Ink Tanks 4...

Page 7: ...ustomer Care Center 77 Appendix Installing the Printer Driver 79 Uninstalling the Printer Driver 81 Registering Your Canon Product 82 System Requirements 82 Safety Information 82 Regulatory Information 86 Product Specifications 88 Limited Warranty U S Only 90 Index 93 ...

Page 8: ...iver Most computers require special software to link the programs you use to create documents or images with the printer This special software called a printer driver converts the information from the software application into a format that the printer can understand and provides other handy features such as monitoring the levels of ink in the printer This Quick Start Guide describes some of the f...

Page 9: ... with a check mark that indicates it is the default printer To select the S820D from within a Windows application For Windows users if another printer is set as the default printer you can still select the Canon S820D for a specific print job from within most applications 1 From the File menu click Print 2 Select Canon S820D from the Name drop down list then click OK To select the S820D in Mac OS ...

Page 10: ...perties dialog box will appear 4 On the Main tab select the appropriate media type and the print quality will automatically change to the appropriate quality 5 Click OK to close the dialog box 6 Click OK again to print your digital photograph To print photographs from a Mac OS application 1 Load the printer with specialty media See Using Specialty Media on page 4 to learn how to load various media...

Page 11: ...ilable in both letter size 81 2 x 11 and photo size 4 x 6 Canon Photo Paper Pro for Borderless Printing is available in photo size 4 x 6 Both papers are specifically designed to work with genuine Canon inks Mount images under glass to reduce exposure to ozone cigarette smoke and other environmental factors that can degrade images Keep printed images out of direct sunlight or other intense light so...

Page 12: ...s paper is intended for printing images that cover the entire surface of the card without a white border Canon Glossy Photo Cards 4 x 6 A 4 x 6 size of the same paper stock as Canon Glossy Photo Paper Print over the perforated borders then remove the borders to trim away unwanted white margins Use this media when you want to print an image over the entire card For Creative Media Canon T Shirt Tran...

Page 13: ...ively thin paper Excessively thick paper Paper with adhered photos stickers etc Envelopes with an embossed or treated surface 3 hole punched paper Paper with any type of attached fasteners ribbons etc Printing on Thick Paper Paper Thickness Keep these points in mind when selecting media for your S820D photo printer Feed Method Thickness Range Comment Automatic 17 65 lb Load plain paper or other me...

Page 14: ...paper to protect the printed surface even if you intend to store them in clear plastic folders Media Type Sheet Feeder Load Limit Paper Thickness Lever Position Plain paper 100 sheets 17 lb Left Photo Paper Pro 1 sheet Left High Gloss Photo Film 1 sheet Left Glossy Photo Paper 1 sheet Left High Resolution Paper 80 sheets Left Photo Paper Pro 4 x 6 20 sheets Left Photo Paper Pro for Borderless Prin...

Page 15: ...lossy side facing up align a sheet of Photo Paper Pro with the right side of the sheet feeder then insert the sheet into the printer until it stops 4 Slide the paper guide right to the edge of the sheet To load High Gloss Photo Film 1 Set the paper thickness lever to the left towards the paper mark 2 Slide the paper guide completely to the left 3 With the print side facing up align a sheet of High...

Page 16: ...media on top of the Loading Support Sheet provided with the pack of Glossy Photo Cards or Photo Paper Pro and align both sheets You can load only one sheet of High Gloss Photo Film in the sheet feeder at a time Load the sheet of High Gloss Photo Film with the cut corner in the upper right corner to ensure that the correct print side is facing up You can load only one sheet of Glossy Photo Paper in...

Page 17: ...eft 3 Press down on the corners and sides of the envelopes to make them as flat as possible by expelling all of the air in them To avoid paper jams make sure the envelopes are flat before you load them into the sheet feeder 4 With the address side facing up and pointed down align the stack with the right side of the sheet feeder then insert the stack into the printer 5 Slide the paper guide right ...

Page 18: ... Windows 1 Click Start then Settings then Printers 2 Double click Canon S820D click the print job then press the Delete key The print job will be cancelled and the paper ejected To cancel a print job using Mac OS On your keyboard press the Apple Command key and the period key at the same time The print job will be cancelled and the paper ejected To cancel a print job using the BJ Print Monitor 1 S...

Page 19: ...llows for more precise control For Mac OS Text Use to print text documents Graphic Use to print documents that contain text and color photos business graphics etc The printer driver automatically distinguishes between text and photos or graphics and adjusts the printing for the best results Photo Use to print photographs or color images Manual Use to save manually set options for later use This to...

Page 20: ...u select Print 2 Select the Print Mode that best describes your print job Changing the Page Setup You can change how the image is printed without affecting the original image file To change the page setup in Windows 1 From an application File menu select Print 2 With Canon S820D as the selected printer click Properties 3 Click the Page Setup tab Here you can change the following options PageSize D...

Page 21: ...e Booklet Printing Data is printed on both sides of paper in such a manner that pages can be collated properly in the order of the page numbers when the printed sheets are folded and stapled at the center Poster Printing Lets you print an oversized image on multiple pages that can then be manually joined together Click Specify to set the image divisions how many tiles the image will break into Ban...

Page 22: ...ing on borderless paper click the Borderless Printing check box then follow the on screen instructions Set a Scale percentage value between 50 and 200 to print the image in a size different from the original document Click an Orientation icon to change the page orientation 4 To save these settings for the next print job click the Save Settings check box 5 When done click OK To change the page layo...

Page 23: ...t click the drop down arrow to change the number of pages to print on a sheet from 1 Page up to 16 Pages If the page layout is other than 1 Page you can select a different Page Order specific to the selected page layout If the page layout is other than 1 Page Sheet Printing you can also select whether to print a Border around each page 5 When done click OK then Print For more information on printe...

Page 24: ... Adjusting Print Quality Adjusting Color Balance Brightness and Saturation Saving and Recalling Driver Settings Using Recommended Paper or Specialty Media You can significantly improve the quality of a picture or an image by using the recommended paper or specialty media Specialty media best suited for printing color are Photo Paper Pro Photo Paper Pro 4 x 6 Photo Paper Pro for Borderless Printing...

Page 25: ...rately reproduced in the printed image For realistic color reproduction use the Photo Optimizer PRO feature Photo Optimizer PRO adjusts color automatically if the original image color is unsatisfactory To optimize color photographs in Windows 1 From an application File menu select Print 2 Make sure Canon S820D is the selected printer then click Properties 3 On the Effects tab click the Photo Optim...

Page 26: ...page check Apply Throughout Page If you want only the photo image optimized leave this box unchecked 5 Click OK Using the Vivid Photo Option Vivid Photo intensifies background colors for fields trees oceans and skies while maintaining natural skin tones for any people in the images To use Vivid Photo in Windows Open the Properties dialog box click the Effects tab and then click the Vivid Photo che...

Page 27: ...sure that Canon S820D is the selected printer then click Properties 3 On the Main tab under Print Quality select Custom then click Set 4 Slide the Print Quality slide bar to Fine 5 Click OK The Set Print Quality dialog box closes 6 Click OK The S820D Properties dialog box closes To adjust image quality in Mac OS 1 From an application File menu select Print 2 Click the Manual print mode icon then D...

Page 28: ...alog box will open 5 Click and drag the Color Balance slide bar for each color to adjust the color settings The results will preview 6 Click and drag the Intensity slide bar to change the intensity saturation for the image The results will preview Image Color Management ICM is a feature that automatically adjusts the image colors This feature is only available in Windows 98 Me 2000 and Windows XP ...

Page 29: ...OS 1 From a Mac application select File then Print 2 Click Manual then Details 3 Click the Color icon 4 Adjust the Color Correction Gamma Correction Color Balance and Intensity settings for your image 5 Under Print Type select Photo when printing photographs This allows for a wider range of tones Set to Graphic when printing graphic images for crisper cleaner graphic images 6 Click OK To print in ...

Page 30: ...x select the Profiles tab 5 Click Add to Profiles then type a name for your settings in the Name field You can also select an icon for this profile 6 Type a description of your settings 7 Click OK To save driver settings in Mac OS 1 From an application File menu select Print 2 Click Apply The Register Settings dialog box will appear 3 Click Apply again 4 Type a name for the settings then click OK ...

Page 31: ... Highlight the saved setting profile you want to use 5 Click Retrieve from Profiles then click OK to confirm the profile change The profile settings will become active 6 Click OK again to close the dialog box To recall driver settings in Mac OS 1 From an application File menu select Print 2 Click Apply then select the name of your saved settings 3 Click Defaults then OK 4 Click Import then Close ...

Page 32: ...n Panel allows you to print without a computer you will need a computer if you plan to use the Memory Card Utility which you would install on your computer Use this utility to perform several tasks associated with using a memory card such as selecting the application to be started when the memory card is inserted and changing the read write mode of the memory card slot Basic Operations The followi...

Page 33: ... photos to be printed on one sheet D Quality Specify the print quality E Print Date Specify whether you wish to print the date when the photo was taken F Optimize Image Specify whether the photo is to be adjusted before printing G Required Sheets The number of sheets required for printing is displayed During maintenance the step number is displayed If an error occurs the error number is displayed ...

Page 34: ...c See Printing Photos on page 35 N Maintenance button Press this button to perform printer maintenance operations such as printhead cleaning See Maintenance Procedures for Direct Printing on page 40 O Cancel button Press this button to stop printing or to stop maintenance Operating the Cursor Buttons Use the Cursor buttons to move between items on the Operation Panel To move between items To move ...

Page 35: ...ter does not support the computer s unique format Photos that have been edited with the computer may not print properly Use a PC card adapter that is recommended by the memory card you use Some digital cameras do not support 64 MB memory cards Photos stored in memory cards that are not supported by the camera cannot be read A Canon adapter for the CompactFlash card is included Other memory cards m...

Page 36: ...C card adapter The following procedure is different if you are using a memory card when the printer is connected to the computer See the S820D User s Guide on the Setup Software User s Guide CD ROM Ifyou use your computer to modify contenton the memory make sure to print from the computer When printing from the Operation Panel remove the memory card and print again after you reinsert it Make sure ...

Page 37: ...e power outlet If this product is switched on off from a table top that has a power switch cleaning begins automatically because the same condition exists as when the power plug is unplugged and plugged back in This will result in the ink running out faster Using a Digital Camera You can print photos connecting a selected Canon digital camera that has a direct printing function If you connect the ...

Page 38: ...forcommunicatingwith this printer differs depending on the camera that you use Refer to the instructions that come with the digital camera or the Bubble Jet Direct Reference Guide When printing photos you will not be able to print from the Operation Panel For instructionson printing photosfrom the digital camera see the Bubble Jet Direct Reference Guide To remove the digital camera cable disconnec...

Page 39: ...PEG data into the card slot The first data that was saved to the memory card is displayed on the viewer To switch the viewer display off If none of the keys on the Operation Panel are touched for approximately five minutes the viewer display goes into sleep mode automatically To exit sleep mode simply perform any operation on the panel The viewer display turns off under the following conditions Th...

Page 40: ... 4 Press the right button five times The icon is displayed 5 Press the Print button The icon appears in Optimize Image 6 Adjust the brightness by using the left and right buttons You can adjust the brightness within the following range The base setting is 0 As the number increases in the negative direction the brightness becomes darker 1 to 9 As the number increases in the positive direction the b...

Page 41: ...ress the Print button The icon appears in Optimize Image 6 Adjust the contrast by using the left and right buttons You can adjust the contrast within the following range The base setting is 0 As the number increases in the negative direction the contrast becomes deeper 1 to 9 As the number increases in the positive direction the contrast becomes lighter 1 to 9 7 Press the Print button The data is ...

Page 42: ...d on the memory card You can also specify a range to print only some of the photos Single Frame Allows you to select and print a single photo from the memory card Specified Frame Allows you to specify up to 99 photos to be printed in one batch DPOF If Digital Print Order Format DPOF settings are specified in the digital camera the printing begins automatically according to the specified settings 3...

Page 43: ...tting the Media Type You can select from the following media CopiescannotbesetinIndex AllFrames orSpecifiedFramemode For DPOF mode set Copies from the digital camera Copies allows you to specify the number of copies for one photo The number of required sheets differs depending on the setting in Layout For example if eight copies in Copies and four patterns in one sheet in Layout are specified two ...

Page 44: ...yout You can set the number of photos layout to be printed on one sheet of paper To set the print layout 1 PresstheModebuttontoselectthedesiredprintmode 2 Move the cursor to Layout by pressing the top or bottom key 3 Select the layout by pressing the left or right key Select to print a borderless photo Select to print a bordered photo In Index mode Layout cannot be set In Single Frame mode the sam...

Page 45: ...he number of star is high the photos can be printed finely When the number of star is low the photos can be printed quickly Printing the Date on Photos The date when the photo was taken as recorded in the digital camera is printed To print the date 1 Press the Mode button to select the desired print mode 2 Move the cursor to Print Date by pressing the top or bottom button 3 Select OFF disable ON e...

Page 46: ...or fogginess and exposure Photo Optimizer PRO function and a correction for reproducing vivid colors Vivid Photo function To set only one correction function follow the procedure below To do more detailed photo correction 1 Select ON enable for Optimize Image by pressing the left or right button Touseonlythecorrectionfunctionforcolorfogginess and exposure Photo Optimizer PRO function 2 Press the r...

Page 47: ...n 1 Make sure the printer is on 2 Load letter paper 3 Press the Maintenance button The icon appears in Required Sheets 4 Press the right button once The icon appears 5 Press the Print button Nozzle check pattern is printed When printing ends the icon appears 6 Press the Maintenance button to exit 7 Compare the nozzle check patterns If the lines in the first pattern are broken the printhead must be...

Page 48: ...nting a Nozzle Check Pattern on page 40 If there is no improvement repeat head cleaning up to three times If there is still no improvement perform head refreshing See Refreshing the Printhead on page 41 Refreshing the Printhead If printhead cleaning is not effective perform printhead refreshing which is a stronger cleaning process Perform this operation only when necessary To refresh the printhead...

Page 49: ... sure to discard the icon into the Trash When you select Change the drive s read write attribute and set the Read Write Enabled Mode note the following points Change the write protection switch or seal to prevent accidental erasing of the memory card to write enabled mode before inserting the memory card If you insert a write protected card the computer may not operate normally If you change the c...

Page 50: ... box where you can change the mode Read only mode or Read write enabled mode of the card slot by following the on screen instructions By default the mode is set to read only Be sure to remove the memory card before by using Eject the Memory Card if you change the mode Auto start an application when a card is inserted or Do nothing when a card is inserted Determines whether an application will star...

Page 51: ...y mode or Read write enabled mode of the card slot by following the on screen instructions By default the mode is set to read only Be sure to eject the memory card before you change the mode Auto start an application when a card is inserted Do nothing when a card is inserted Determines whether an application will start each time the memory card is inserted Do not display this dialog when a card is...

Page 52: ...mmended When you select this option the system automatically identifies the type of data stored in the memory card and starts the appropriate application When this option is not selected the specified application is not started even if the memory card contains that type of data Always start the same application When you select this option the system always starts same application regardless of the...

Page 53: ...type of data stored in the memory card and starts the appropriate application When this option is not selected the specified application is not started even if the memory card contains that type of data Always start the same application When you select this option the system always starts same application regardless of the type of data stored on the memory card 3 Click OK To change the application...

Page 54: ...nthead Printing a Nozzle Check Pattern Cleaning the Printhead Monitoring Ink Levels The print driver contains a feature that enables you to monitor the level of ink in each ink tank To monitor ink levels in Windows 1 With the printer on click Start then Settings then Printers 2 Right click the Canon S820D icon then select Properties Windows XP users Click Start select Control Panel then Printers a...

Page 55: ...indow to close the BJ Status Monitor then click OK to close the Properties dialog box To monitor ink levels in Mac OS While you re printing the BJ Print Monitor can display ink levels indicating when they are running low You must enable background printing to use the BJ Print Monitor 1 Select Chooser from the Apple menu 2 Click the S820D printer icon and select the Background Printing On button 3 ...

Page 56: ...ect color slot then gently insert it 5 Press down on the ink tank until it clicks into place 6 Close the front cover Aligning the Printhead Before using the printer align the printhead to ensure the best quality printing To align the printhead in Windows 1 Add a sheet of blank paper in the sheet feeder 2 ClickStart thenSettings then Printers 3 Right click the Canon S820D printer icon then select P...

Page 57: ...rintout Notice that most patterns have vertical lines but some in the middle look smooth and uniform 8 For each color on the test printout enter the number in the Print Head Alignment dialog box that corresponds with the smoothest looking test pattern 9 When finished click OK To align the printhead in Mac OS 1 Add a sheet of blank paper in the sheet feeder 2 From the File menu in a software applic...

Page 58: ...attern 8 When finished click Send Printing a Nozzle Check Pattern The contact area of the printhead that discharges ink contains nozzles tiny openings from which the ink is sprayed You may see faded or streaked colors and text in your printed output if the nozzles are clogged or the printhead is not aligned You can check for these problems by printing a nozzle check pattern To print a nozzle check...

Page 59: ...ttern stand out the printhead position must be adjusted See Aligning the Printhead on page 49 To print a nozzle check pattern in Mac OS 1 Make sure the printer is on 2 In a software application click File then Page Setup 3 Click Utilities The Canon S820D Printer Utility dialog box will display 4 Select Test Print from the drop down list The test print options will display 5 Click the Nozzle Check ...

Page 60: ...ee the S820D User s Guide on the Setup Software User s Guide CD ROM for additional corrective actions To clean the Printhead in Windows 1 Make sure the printer is turned on 2 Click Start then Settings then Printers 3 Right click the Canon S820D printer icon then select Properties 4 Click the Maintenance tab then click the Cleaning button Printhead cleaning consumes ink Avoid unnecessary cleaning W...

Page 61: ... amount of ink remaining If an ink tank is empty replace it See Monitoring Ink Levels on page 47 for instructions on how to check ink tank levels To clean the Printhead in Mac OS 1 Make sure the printer is on 2 In a software application click File then Page Setup 3 Click Utilities The Canon S820D Printer Utility dialog box will display 4 Select Cleaning from the drop down list The cleaning options...

Page 62: ...itch helps you to stitch together different parts of a single photo or combine multiple related photos into a panoramic or fully assembled view This chapter provides a brief overview of the basic features available with these applications as well as procedures for printing on Canon Photo Paper Pro for Borderless Printing 4 x 6 paper Installing the Photo Applications To install Zoom Browser EX Phot...

Page 63: ...in Mac OS 1 Close any open applications 2 Insert the S820D Setup Software User s Guide CD ROM in the CD ROM drive Double click the Canon_BJ icon on your desktop then double click the Application folder 3 Double clickon the software folder to be installed then double clickthe Installer icon Read the license agreement and click Agree if you agree 4 Click Install The Destination Folder dialog box wil...

Page 64: ...n ZoomBrowser icon on the desktop You can also open Canon ZoomBrowser by clicking Start Programs Canon Utilities ZoomBrowser EX then ZoomBrowser 3 From this window you can Navigate through available files from the panel on the left View thumbnail images of the files in a folder in the panel on the right Organize or delete files For a full description of all features and options available press F1 ...

Page 65: ...se You can import your photos or graphics from your hard disk digital camera or scanner then using the drag and drop feature you can arrange your album layout You can rotate your pictures add captions change page backgrounds or add a frame around each picture To use PhotoRecord 1 Click Start then Programs then Canon PhotoRecord then PhotoRecord 2 By default the PhotoRecord Print Modes wizard will ...

Page 66: ...view To merge images in Windows 1 Make sure the images you want to view are on your hard drive or other accessible media 2 Click Start then Programs then Canon Utilities Click PhotoStitch 3 1 from the Utilities menu then click PhotoStitch from the final menu The PhotoStitch Launcher will appear 3 From this window click the PhotoStitch 3 1 Merge Images icon The main window will appear 4 Follow the ...

Page 67: ...m the Edit menu click PhotoStitch The PhotoStitch utility will appear 4 Follow the on screen instructions to arrange stitch rotate enlarge or reduce your image 5 Follow the on screen instructions to open additional files and to arrange stitch rotate enlarge or reduce your images 6 Once an image is saved you can preview and or print it For a full description of all features and options available cl...

Page 68: ...the Loading Support Sheet provided with your Canon Photo Paper Pro for Borderless Printing 4 x 6 media 4 Align the edges of both sheets 5 Align the media with the right side of the sheet feeder then insert both the loading support sheet and the borderless paper into the paper rest with the print side of the borderless paper on top and facing up 6 Slide the paper guide right to the edge of the stac...

Page 69: ...pecify the number of photo tiles you want to place in a single page Select 1 1 row when printing a photo with no margins If you select the Automatic Clipping check box PhotoRecord automatically resizes and clips the photos to fit the specified photo size 9 Click Finish The photo will be automatically positioned to fit the paper settings Click Print to start printing The Borderless Printing Tiled p...

Page 70: ...lick Page Setup The Page Setup dialog box will appear 6 Click Borderless Printing then select 4 x 6 under Paper Size then select the proper option under Orientation Click OK 7 When the You selected Borderless Printing dialog box appears click OK 8 Specify the number of images you want to place in a single page Select 1 1x1 when printing a photo with no margins If you select the Automatic Clipping ...

Page 71: ...64 Using Your Photo Applications ...

Page 72: ...o through the related solutions until you find one that works Installation The printer driver will not install properly Printer Hardware The printer is not working or not working as expected Printed Output The printed output is not coming out as expected Error Message You are getting an error message from the software displayed on the screen the printer indicated by blinking lights or the Operatio...

Page 73: ...before reinstalling the printer driver See Installing the Printer Driver on page 79 Installation not starting automatically when CD is inserted into drive WINDOWS If printer driver installation did not start automatically when you loaded the CD ROM 1 Double click My Computer on the Windows desktop then double click the CD ROM drive For Windows XP click Start then My Computer then CD ROM drive 2 Do...

Page 74: ...nformation MAC OS Open the Apple System Profiler click Devices and Volumes then open the CD ROM Computer cannot detect a printer port Verify that the correct cable is connected to both your printer and your computer and that the connection is secure Verify that the printer is turned on and the POWER lamp is a steady non blinking green If this does not handle the problem exit the installation proce...

Page 75: ...y connected to the printer and plugged into a working outlet Printer is not turned on or is not ready Verify that the POWER lamp is on and glowing a steady green If the light is off press the POWER button The green light will blink as the printer is warming up then go to a steady no blink state when the printer is ready If the POWER lamp is blinking green this indicates that the printer is warming...

Page 76: ...ources are low not enough disk space When a print job is sent to the printer it first goes to a temporary print spool If the file is large and you have limited disk space available this can slow or stop printing WINDOWS Delete all temporary files tmp If you have Windows 98 or later you can also run the Disk Cleanup utility 1 From the Start menu click Programs then Accessories then System Tools the...

Page 77: ...up Software User s Guide CD ROM for more information Ink tanks may need to be replaced Verify that you have sufficient ink in the ink tanks See Using a Memory Card on page 28 If necessary replace the ink tanks See Replacing Ink Tanks on page 49 Printhead may need to be replaced Verify that the printhead is working properly See Printing a Nozzle Check Pattern on page 40 or Cleaning the Printhead on...

Page 78: ...structions on selecting the optimum print mode for a print job Color settings need to be adjusted You can enhance the color on your printout See Adjusting Color Balance Brightness and Saturation on page 21 Printed colors are incorrect One or more ink tanks are installed in the wrong position Verify that each ink tank is lined up with the correct color label in the printhead For more information se...

Page 79: ...not seated properly Check the ink tanks and reseat them if necessary See Replacing Ink Tanks on page 49 Printhead needs to be aligned Perform printhead alignment See Aligning the Printhead on page 49 Meaningless characters printed Corrupted print instructions are stored in the printer buffer 1 Turn the printer off to clear the printer buffer 2 Turn the printer on again Previous print job paused be...

Page 80: ...nk Tanks on page 49 5 orange blinks printhead not installed correctly Reseat printhead See the S820 User s Guide on the Setup Software User s Guide CD ROM for procedures 6 orange blinks printhead not installed Install the printhead If already installed remove it then check the electrical contact area for any blockage or protective tape Re install it when done See the S820D User s Guide on the Setu...

Page 81: ...ay more information about solving the problem MAC OS If Backgrounding is turned on with the Chooser the BJ Print Monitor displays an error Follow the instructions in the message to resolve the problem See the S820D User s Guide on the Setup Software User s Guide CD ROM for more information on error messages System error message displays System error occurred If a system error occurs printing stops...

Page 82: ...Cancel button to stop printing 102 Position of paper thickness lever is not correct Printing will start when you set the paper thickness lever to the correct position Press the Print button to start printing with paper thickness lever position that is currently set Press the Cancel button to stop printing 103 Position of paper thickness lever is incorrect and ink level is low Prepare a replacement...

Page 83: ...ons on printing from a digital camera see the user s guide that comes with the digital camera 802 803 809 Error occurred in printer Press the Cancel button to stop printing turn off the printer wait awhile and then turn on the power again If the condition does not improve contact the store where you bought the printer or a nearby repair center Photo cannot be read from memory card indicator lamp d...

Page 84: ...On Demand System for product specifications and technical information 1 800 526 4345 Free technical support Monday Saturday excluding holidays for products still under warranty 1 757 413 2848 Technical support 7 days a week excluding holidays for products no longer under warranty at 9 99 per incident 1 757 413 2848 Support program specifics are subject to change without notice Refer to the product...

Page 85: ...78 Troubleshooting ...

Page 86: ...e between the printer and computer is securely connected 3 Turn the computer on then insert the S820D Setup Software User s Guide CD ROM in the CD ROM drive The setup program should run automatically When installing the printer driver in Windows XP Windows 2000 log on to the system as a member of the Administrators group If the printer was turned on when the setup program ran the Add New Hardware ...

Page 87: ...can view any electronic documentation If you do not wish to at this time click Exit 11 Click Yes if you are prompted to restart the computer To install the printer driver in Mac OS 1 Prepare your Mac if needed If you have multiple users set up in OS 9 log in as the Owner To install the printer on a network see the S820D User s Guide on the Setup Software User s Guide CD ROM 2 Close any open softwa...

Page 88: ...ndows 1 Click Start Programs then Canon S820D 2 Click Uninstall 3 Click Yes to confirm that you want to uninstall the printer driver To uninstall the printer driver in Mac OS 1 Insert the S820D Setup Software User s Guide CD ROM in the CD ROM drive 2 Double click Printer Driver 3 Double click Installer 4 Read the License Agreement then click Accept if you agree 5 Select Uninstall from the drop dow...

Page 89: ... 30 MB free hard disk space Safety Information Warnings and Cautions This guide uses the following icons to indicate situations that could cause damage or injury Read and follow all of these cautions and warnings to ensure the safe use of the printer To avoid the hazards of fire personal injury or damage to the printer If you have multiple users set up in OS 9 log in as the Owner before downloadin...

Page 90: ...hands holding both ends of the printer To avoid dropping the printer and causing injury always carry it carefully when moving it to another location Never place the printer near flammable solvents such as alcohol thinner etc To avoid the hazards of fire or electric shock keep all flammable liquids away from the printer Never place the printer on a thick carpet or rug Fibers or dust entering the pr...

Page 91: ...amaged power cord could cause a fire or electric shock Never plug the printer power cord into a power outlet power board double adapter etc that is shared by other devices or office equipment To prevent the hazards of fire or electric shock avoid overloading power points If you detect smoke unusual odors or strange noises around the printer immediately press the POWER button to turn off the printe...

Page 92: ...inter Never use flammable sprays near the printer Gases in the spray could cause a fire or electric shock if they come in contact with electrical components inside the printer Never insert your fingers or hands inside the printer while it is printing The printer contains moving parts which could cause injury Never place anything on top of the printer especially metal objects paper clips staples et...

Page 93: ... designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipmen...

Page 94: ...required to stop operation of the equipment Use of shielded cable is required to comply with Class B limits in Subpart B of Part 15 of FCC Rules Canon U S A Inc One Canon Plaza Lake Success NY 11042 U S A 1 516 328 5600 Canadian Radio Interference Regulations This digital apparatus does not exceed Class B limits for radio noise emissions from a digital apparatus as set out in the interference caus...

Page 95: ...rface Recommended printer cable USB Material AWG28 data wiring pair or AWG20 to 28 distribution pair Type Twisted pair shielded cable Length Up to 6 5 feet 2 0 m Connectors USB standard Series B pluggable Acoustic noise level Approx 37 dB A in the best quality mode Operating environment Temperature 41 F to 95 F 5 C to 35 C Humidity 10 to 90 RH no condensation Storage environment Temperature 32 F t...

Page 96: ...o 8 5 in 90 0 to 215 9 mm Height 4 72 to 23 0 in 120 0 to 584 2 mm Weight Automatic feed 17 28 lb for non Canon brand media Graphic image printing Data format Canon extended mode raster image format Resolution Canon extended mode 600 1200 2400 dpi Printhead Nozzles 1 536 256 per color Ink tanks capacity page Black BCI 6BK Approx 6201 approx 11502 Cyan BCI 6C Approx 9802 Magenta BCI 6M Approx 7402 ...

Page 97: ... product due to abuse mishandling improper packaging by you alteration accident electrical current fluctuations failure to follow operating maintenance or environmental instructions prescribed in Canon s instruction manual or service performed by other than a Canon repair facility or an ASF b Use of parts or supplies other than those sold by Canon that cause damage to the product or cause abnormal...

Page 98: ...uct will be returned to you without charge by the ASF Repairs not covered under this limited warranty will be charged to you at such costs as each ASF may generally establish from time to time InstantExchange InstantExchange is a warranty program that expedites usually by the next business day the exchange of a defective product with a refurbished product The refurbished product you receive will b...

Page 99: ...clude any other items in the return shipping container This limited warranty gives you specific legal rights and you may also have other rights that vary from state to state Support program specifics are subject to change without notice Refer to the individual product information for warranty details InstantExchange warranty program service is subject to availability of refurbished replacement uni...

Page 100: ...printed 36 correcting photos 39 creative media banner paper 5 how to load 7 magnet sheets 5 transparencies 5 T Shirt Transfers 5 Custom print mode 12 customer care center contacting 77 D default printer setting 2 digital cameras 30 supported media types 30 using 31 DPOF print mode 35 Draft print mode 12 driver definition of 1 installing 79 recalling saved settings 23 removing 81 saving setting for...

Page 101: ...ty 42 memory cards 28 ejecting 29 supported 28 using 29 merging images 59 Mode button 35 monitoring ink levels 28 47 N nozzle check pattern printing 40 51 O online product registration 82 Operation Panel camera mark 31 Cancel button 27 Copies 27 Cursor 27 Cursor button 26 First Order 26 Last 26 Layout 26 Maintenance button 27 Media Type 26 Mode button 27 names and functions 26 operating the cursor...

Page 102: ...ng 4 x 6 61 on creative media 5 on specialty media 4 on thick paper 6 photographs 3 18 smoothing rough edges 18 stopping from a memory card 35 troubleshooting bad printouts 71 troubleshooting problems with 68 without a computer 25 problems what to do to fix 65 R registering your product 82 replacing empty ink tanks 49 S safety information 82 scaled printing 14 setting print mode 12 Single Frame pr...

Page 103: ...96 Index U uninstalling the print driver 81 V viewing photos 55 viewing images 57 Vivid Photo 19 W warranty 90 Z ZoomBrowser EX 55 opening 57 ...

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