Canon BJC-S330 User Manual Download Page 176

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Problems Unique to Windows

176

Troubleshooting

Problems Unique to Windows

•

The BJ Status Monitor is Not Displayed

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Cannot Print in Background (Windows 98/Windows Me only)

Windows

Summary of Contents for BJC-S330

Page 1: ...User s Guide BUBBLE JET PRINTER V1...

Page 2: ...Operation Panel 18 Printer Driver Functions Windows 19 Opening the Printer Properties Dialog Box 20 Printer Properties Dialog Box Description 22 BJ Status Monitor Functions 37 Canceling a Print Job 40...

Page 3: ...s 77 Printing the Nozzle Check Pattern 82 Print Head Cleaning 86 Print Head Deep Cleaning 89 Transporting the Printer 91 Printing Media 95 Compatible Media Types 97 Envelopes 100 High Resolution Paper...

Page 4: ...During Print Jobs 150 Paper Does Not Feed Properly or Paper Jams 156 The POWER Lamp Flashes Orange 160 An Error Message is Displayed on the Screen 163 Have you replaced an ink tank with a new one is...

Page 5: ...serious personal injury caused by incorrect operation of the equipment These must be observed for safe operation Caution Instructions that if ignored could result in personal injury or material damag...

Page 6: ...ader 3 0 Please note that screens displayed by Acrobat Reader 3 0 are slightly different Use this button to enlarge the viewing screen Select this button in the tool bar and click within the screen Di...

Page 7: ...This Manual Displays the table of contents Click the heading to jump to the topic Click the symbol to see the headings for each chapter Click the symbol to close the headings Use this button to searc...

Page 8: ...shock fire or damage the printer if you ignore any of these safety precautions Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners Power supply Never...

Page 9: ...the plug and power outlet If the printer is placed in a location exposed to a lot of dust smoke or high humidity the dust that has collected on the plug may absorb moisture and cause insulation failur...

Page 10: ...arts inside the printer The printer contains high voltage components Never attempt any maintenance procedure not described in this guide Working around the printer Do not use flammable sprays near the...

Page 11: ...humid or dusty in direct sunlight outdoors or close to a heating source To avoid the risk of fire or electric shocks install the printer in a location with an ambient temperature range of 41 F to 95 F...

Page 12: ...If you intend to not use the printer for a long period of time unplug it after turning it off Never use a power supply voltage other than that supplied in the country of purchase The correct power sup...

Page 13: ...metal or liquid falls into the printer unplug the power cord and call for service Print heads and ink tanks For safety reasons store print heads and ink tanks out of the reach of small children If a c...

Page 14: ...14 Printer Parts and Their Functions Printer Parts and Their Functions Front View Rear View Inside the Printer Operation Panel...

Page 15: ...uches this guide To move the paper guide pinch the guide and slide in the appropriate direction Paper Rest Sheet Feeder Load paper here Paper feeds automatically one sheet at a time Front Cover Open t...

Page 16: ...Rear View 16 Printer Parts and Their Functions Rear View USB Port Connects the printer to a computer through a USB port...

Page 17: ...rinter Print Head Lock Lever Locks the print head into the holder Once the print head is installed do not touch this lever Paper Thickness Lever Adjusts the gap between the print head and the surface...

Page 18: ...g once an error has been resolved To cancel printing in progress press this button POWER Lamp Off The printer is turned off Green The printer is ready to print Flashing green The printer is preparing...

Page 19: ...r Functions Windows Printer Driver Functions Windows Opening the Printer Properties Dialog Box Printer Properties Dialog Box Description BJ Status Monitor Functions Canceling a Print Job Uninstalling...

Page 20: ...y depending on your application program This section describes only the general procedure for opening the Printer Properties dialog box 1 In your application select the command to print a document The...

Page 21: ...al tabs appear including the Details tab These do not appear when the Printer Properties dialog box is opened from within an application For further information about these additional tabs refer to yo...

Page 22: ...nter Properties Dialog Box Description Note The screens in this section refer to Windows 98 Windows Me operation The equivalent screens for Windows 2000 and Windows XP may look slightly different Main...

Page 23: ...Windows Main Tab 1 Media Type Ensure that this setting matches the type of media loaded in the printer 2 Print Quality Select the print quality you require from among the different options To use a cu...

Page 24: ...that settings are correct 6 Print Advisor Click to start the Print Advisor The Print Advisor simplifies configuration of the printer driver By having the user answer a series of questions the Print A...

Page 25: ...5 Printer Driver Functions Windows Page Setup Tab 1 Page Size Ensure that the correct paper size is selected 2 Orientation Select landscape or portrait printing and ensure that it is the same orientat...

Page 26: ...klet Printing The multi page document is printed so that two pages of the document fit on each printed page The print order is set automatically After the document is printed you can create a booklet...

Page 27: ...adjust how much the image extends beyond the paper It is recommended that you normally set the slider to the right end If you move the slider to the left to reduce the extension amount a border may a...

Page 28: ...inter Driver Functions Windows Stamp Background Tab 1 Stamp Select the check box then choose a stamp 2 Place stamp over text When Stamp is selected you can select this check box When selected the stam...

Page 29: ...mp This allows you to create new stamps or modify the selected stamp 5 Background Select the check box then choose the background image you wish to use 6 Background first page only When Background is...

Page 30: ...Driver Functions Windows Effects Tab 1 Simulate Illustration This function lets you apply graphic effects to a color image without affecting the original document Select the check box then adjust the...

Page 31: ...nes of people who appear in the images 4 Image Optimizer Improves the contours and smooths jaggedness that occurs when photographic or graphic image data is enlarged within an application 5 Photo Opti...

Page 32: ...g Profiles This list displays the printing settings currently registered in the Profiles tab The Current Settings profile contains the settings currently specified in the Main Page Setup Stamp Backgro...

Page 33: ...nd Effects tabs Select Current Settings in the Printing Profiles list then click this button The Add to Profiles dialog box will appear 5 Retrieve from Profiles Click to activate the registered printe...

Page 34: ...Printer Driver Functions Windows Maintenance Tab 1 Cleaning Click to start print head cleaning 2 Deep Cleaning Click to start print head deep cleaning Use this function only if Cleaning has not improv...

Page 35: ...of time or turn the printer back on again when data is sent to the printer 7 Ink Counter Reset Resets ink counter to an initial value Click if you did not select Yes when a confirmation message of ink...

Page 36: ...Properties Dialog Box Description 36 Printer Driver Functions Windows 11 Start Status Monitor Click to start the BJ Status Monitor which checks and reports the printer status and the progress of print...

Page 37: ...suggests an appropriate solution When the low ink warning is enabled the status monitor also checks the ink tanks and displays a warning message when ink is low Launching the BJ Status Monitor The BJ...

Page 38: ...itor Functions 38 Printer Driver Functions Windows Note To open the BJ Status Monitor when the printer is not printing click the Maintenance tab in the Printer Properties dialog box then click Start S...

Page 39: ...s such as if the printer runs out of paper or if the paper jams In such cases take the appropriate action as described in the Printer Status tab In Windows 98 and Windows Me click the Guide tab and fo...

Page 40: ...ng a Print Job To cancel the current print job first open the BJ Status Monitor 1 Click the Canon BJ Status Monitor icon on the taskbar 2 Click Cancel Printing Note If Cancel Printing is grayed out pr...

Page 41: ...ograms Canon S330 Uninstall For Windows XP click Start then All Programs then Canon S330 then Uninstall 2 Click Yes when the confirmation message appears 3 When all the files have been deleted click O...

Page 42: ...Printer Driver Functions Macintosh Printer Driver Functions Macintosh Description of Print Settings BJ Print Monitor Canceling a Print Job Using the Printer with a Network Uninstalling Printer Driver...

Page 43: ...Settings 43 Printer Driver Functions Macintosh Description of Print Settings Page Setup Dialog Box Printer Utility Dialog Box Print Dialog Box Options Dialog Box Register Settings Dialog Box Detailed...

Page 44: ...size of the print media used and the image printed To open the Page Setup dialog box select Page Setup from the File menu in your application program 1 Paper Size Select the size of the paper for the...

Page 45: ...the slider to adjust how much the image extends beyond the paper It is recommended that you normally set the slider to the right end If you move the slider to the left to reduce the extension amount...

Page 46: ...ies button in the Page Setup dialog box 1 Select the function you wish to perform Cleaning Test Print Remaining ink level setting Auto Power Quiet Mode or Custom Settings 2 Display area showing the va...

Page 47: ...rinter Driver Functions Macintosh Printing the Nozzle Check Pattern Print Head Cleaning Print Head Deep Cleaning How Low Ink Warning Setting Works Note For information about print head alignment refer...

Page 48: ...en the Print dialog box select Print from the File menu in your application program 1 Options Specify the output destination print order and page layout for the document you are printing 2 Apply Allow...

Page 49: ...e print quality and color settings in the Detailed Setting Dialog Box This option is only available if Manual print mode is selected 5 Print Mode Select the icon that most closely resembles your docum...

Page 50: ...s Macintosh Detailed Setting Dialog Box To open the Detailed Setting dialog box click Manual in the Print dialog box then click Details Quality panel 1 Panel display icons Click these icons to switch...

Page 51: ...osh 2 Print Quality Move the slider to adjust the balance between print quality and speed Moving the slider to the right enhances print quality and moving it to the left increases printing speed 3 Hal...

Page 52: ...display the Special Effects panel click the Special effects display icon 1 Simulate illustration This function lets you apply graphic effects to a color image without affecting the original document S...

Page 53: ...for fields trees oceans and sky while maintaining the natural skin tones of people who appear in the images 4 Photo Optimizer PRO Optimizes the color for images taken from a digital camera or scanner...

Page 54: ...click the Color display icon 1 Color Correction Select a color correction method BJ Standard ColorSync or None BJ Standard is usually the optimum color correction method for printing with a BJ printer...

Page 55: ...type and other factors 4 Gamma Correction This function adjusts the contrast on colors other than black and white To adjust the contrast select the check box then move the slider Moving the slider to...

Page 56: ...Box To open the Options dialog box click Options in the Print dialog box 1 Layout Use this function to print more than one page on a single sheet of paper Typically this is set to 1 Page Sheet Printin...

Page 57: ...ick the specific pages on the preview area 2 Duplex Printing The document is printed on both sides of the paper After printing one side turn the ejected page over and print the other side 3 Fit to pag...

Page 58: ...gs to defaults A check mark appears next to the selected print settings 3 Import Imports a set of print settings To use the settings select the desired settings in the Settings list then click the Imp...

Page 59: ...progress of print jobs You can launch the BJ Print Monitor if background printing is enabled in the Chooser utility Opening the BJ Print Monitor 1 Select Chooser from the Apple Menu 2 Set Backgroundi...

Page 60: ...ging the document name to the new position then release When the print order change includes the current job it stops and the new job immediately starts instead Click to pause printing of the specifie...

Page 61: ...pend the current print job 1 Select BJ Print Monitor in the Application Menu 2 Click the name of the print job you wish to cancel then click The document selected in the Print Monitor is deleted from...

Page 62: ...Setting up the Printer Install the printer driver on each network computer that will use the printer For information on installation refer to the printed Quick Start Guide Printer Setup To use the pr...

Page 63: ...click Send 6 Confirm that the new print server name has been added to Current print servers then click Close 7 Click the close box to close the Chooser Client setup procedure 1 Select Chooser in the...

Page 64: ...t start the BJ Status Monitor Click the BJ Status Monitor icon in the BJ Extras folder To close the BJ Status Monitor select Quit in the File menu The BJ Print Monitor and BJ Status Monitor The BJ Pri...

Page 65: ...inting Click to cancel printing of the specified document Note You can determine the owner of a computer by selecting the File Sharing control panel and checking the Owner Name item If you are using t...

Page 66: ...ide CD ROM 2 Double click the Printer Driver folder 3 Double click the Installer icon 4 When the Software License Agreement is displayed click Accept 5 Select Uninstall from the popup menu then click...

Page 67: ...ce Ink Tank and Maintain Print Head Replacing an Ink Tank Resetting the Ink Counter How Low Ink Warning Setting Works Printing the Nozzle Check Pattern Print Head Cleaning Print Head Deep Cleaning How...

Page 68: ...zles are clogged and clean them first Follow the procedures below and replace an ink tank if necessary Printing the Nozzle Check Pattern If the print quality is poor Print Head Cleaning If the problem...

Page 69: ...ng ink tank is used or if an ink tank is installed in the incorrect position Black BCI 24 Black Color BCI 24 Color Note Damage caused by using a refilled cartridge is not covered by the Canon warranty...

Page 70: ...ard you to release Lift the ink tank from its slot Do not touch the lock lever remove only the ink tank Important Handle ink tanks carefully to avoid staining clothing or the surrounding area Discard...

Page 71: ...ance 3 Unpack the new ink tank and remove the orange protective cap Important Do not re attach the protective cap once you have removed it To avoid spilling ink do not touch the bottom of an ink tank...

Page 72: ...Replacing an Ink Tank 72 Routine Maintenance 4 Insert the ink tank into the empty slot...

Page 73: ...n process is now complete Note To maintain optimal print quality use an ink tank within six months of first use Once an ink tank has been used do not remove it from the printer and leave it out in the...

Page 74: ...counter is reset How Low Ink Warning Setting Works Ink Counter Reset When the front cover has been open for a certain period a confirmation message of ink tank replacement is displayed before the nex...

Page 75: ...ct both Black and Color Resetting the ink counter from the printer driver setting screen Note Do not reset the ink counter for an ink tank already in use Windows 1 Ensure that the printer is on then o...

Page 76: ...p dialog box The Page Setup dialog box can normally be opened by selecting Page Setup in the File menu 2 Click Utilities to open the Printer Utility dialog box 3 Select Remaining ink level setting fro...

Page 77: ...rning What is Low Ink Warning Reset the ink counter for the ink tank installed When ink becomes low The low ink warning alerts When you install a new ink tank When you reset the ink counter the counte...

Page 78: ...nk Warning Setting Works 78 Routine Maintenance Low Ink Warning Display The shows a low ink level in the ink tank BJ Status Monitor Windows BJ Status Dialog Macintosh The color ink is low The color in...

Page 79: ...g a new ink tank Do not reset the ink counter for an ink tank in use This would disrupt synchronization between the counter and the actual ink level Note Ink counters for black and color ink tanks wor...

Page 80: ...rinter Properties dialog box Opening the Printer Properties Dialog Box 2 Click the Maintenance tab then click the Low Ink Warning Setting icon 3 Modify the Display low ink warning and Display a confir...

Page 81: ...Routine Maintenance 3 Select Low Ink Warning from the drop down menu then click the Remaining ink level setting icon 4 Modify the Display low ink warning and Display a confirmation message of ink tank...

Page 82: ...t Nozzle check pattern printing can be executed from the Windows and Macintosh printer drivers or from the printer itself Printing the Nozzle Check Pattern from the Printer Drivers Windows 1 With the...

Page 83: ...2 Open the Page Setup dialog box The Page Setup dialog box can normally be opened by selecting Page Setup from the File menu 3 Click Utilities to open the Printer Utilities dialog box 4 Select Test Pr...

Page 84: ...enance Printing the Nozzle Check Pattern through the Printer 1 With the printer on load a sheet of plain letter size or A4 paper in the printer 2 Hold the RESUME CANCEL button down until the POWER lam...

Page 85: ...Pattern The nozzle check pattern should appear as follows when ink is discharged properly Examine the nozzle check pattern output by the printer K C M Y Lines missing indicate the print head requires...

Page 86: ...r from the printer drivers or from the printer itself Note Cleaning the print head consumes ink so perform print head cleaning only when necessary Cleaning the Print Head from the Printer Drivers Wind...

Page 87: ...r ink nozzles 5 When a confirmation message is displayed click OK Macintosh 1 Ensure that the printer is on 2 Open the Page Setup dialog box The Page Setup dialog box can normally be opened by selecti...

Page 88: ...resets the printer any print data stored in the printer is lost 1 Ensure the printer is on 2 Press and hold the RESUME CANCEL button until the POWER lamp flashes once The POWER lamp will start flashi...

Page 89: ...ss Perform print head deep cleaning from the printer driver Note Print head deep cleaning consumes ink so perform this procedure only when necessary Windows 1 Ensure that the printer is on 2 Open the...

Page 90: ...ick OK The POWER lamp will start flashing as print head deep cleaning begins The process can take one or two minutes to complete so wait until the POWER lamp stops flashing After print head deep clean...

Page 91: ...you do not have the original packing materials pack the printer carefully and thoroughly in protective material inside of a sturdy box 1 Turn the printer off 2 After making sure that the POWER lamp i...

Page 92: ...ting the Printer 92 Routine Maintenance 3 Remove the paper rest and the paper output tray 4 Disconnect the printer cable from the computer and from the printer then disconnect the power cord from the...

Page 93: ...Transporting the Printer 93 Routine Maintenance 5 Secure the printer with adhesive tape as shown then pack it in a plastic bag...

Page 94: ...Transporting the Printer 94 Routine Maintenance 6 Attach protective material to both sides of the printer when packing the printer Clearly label the box as Fragile if using a transport company...

Page 95: ...ia Compatible Media Types Envelopes High Resolution Paper Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Photo Paper Pro Photo Paper Pro for Borderless Printing Photo Paper Plus Glossy Ma...

Page 96: ...96 Printing Media T Shirt Transfers Banner Paper...

Page 97: ...er Envelopes US Com 10 and European DL Note Do not use the following types of paper Using such paper will not only produce unsatisfactory results but can also cause the printer to jam or malfunction F...

Page 98: ...jam in the printer Types The following types of media can be used For more information about the media and the printing methods refer to the specific sections Plain paper Refer to the printed Quick S...

Page 99: ...Compatible Media Types 99 Printing Media Matte Photo Paper Transparencies T Shirt Transfers Banner Paper...

Page 100: ...lopes Preparation for Printing 1 Press down on all four corners and edges of the envelopes to flatten them as shown below 2 If the envelopes are curled hold the opposite corners and gently bend them i...

Page 101: ...rinter if they are not completely flat and the edges are not aligned Ensure that no curl or puff exceeds 0 1 in 3 mm Unsuitable Envelopes Envelopes with an embossed or treated surface Envelopes with a...

Page 102: ...be loaded at once Note If the envelopes still do not feed properly even after removing curl clean the paper feed roller 1 Ensure that the printer is on and that no paper is loaded in the printer 2 Pre...

Page 103: ...s to feed the sheet Repeat this three times If the printer still does not feed the envelopes through even after cleaning repeat Step 4 again Printer Driver Settings Media Type Envelope Page Size Selec...

Page 104: ...in paper It is suitable for printing photographs and business documents that feature graphics Loading Load the paper with the whiter side facing up Set the paper thickness lever to the left Do not loa...

Page 105: ...g matches the size set in the application Handling of Printed Output Do not stack more than 50 sheets in the paper output tray If the output paper is curled it may prevent the next sheet from being ej...

Page 106: ...nting surface to produce print outs close to photograph quality Loading Load the paper with the whiter side facing up Set the paper thickness lever to the left A maximum of 10 sheets can be loaded at...

Page 107: ...til the ink dries approx two minutes Printable Area Printing Area Note For photographs and illustrations that you want to print with Borderless Printing create the data by using the same size as the p...

Page 108: ...urface ideal for printing photographs with outstanding results Loading Load only one sheet at a time Load the film with the cut corner at the upper right If the film is curled flatten it by curling in...

Page 109: ...s Media Type High Gloss Photo Film Page Size Ensure that the setting matches the size set in the application Handling of Printed Output Remove each sheet as soon as it is printed Do not touch the prin...

Page 110: ...the card without a white border When printing use the original application software Easy PhotoPrint for Windows or ImageBrowser for Macintosh Loading Load the paper with the glossy side facing up Set...

Page 111: ...Glossy Photo Cards 111 Printing Media Handling of Printed Output Do not stack more than 20 sheets in the paper output tray Do not touch the printed surface until the ink is fixed approx two minutes...

Page 112: ...d provides superior color reproduction It is ideal for printing high quality photographs This media is available in Letter A4 and 4 x 6 sizes Loading Load only one sheet at a time Load the paper with...

Page 113: ...but become clearer after about 30 minutes Images may smudge if you place them in an album before the ink is completely dry It is recommended that you allow the ink to dry for 24 hours Do not attempt...

Page 114: ...illustrations that you want to print with Borderless Printing create the data by using the same size as the paper size and paste the data so that it fills the editing screen without leaving any margi...

Page 115: ...or printing images that cover the entire surface of the card without a white border When printing use the original application software Easy PhotoPrint for Windows or ImageBrowser for Macintosh Loadin...

Page 116: ...Photo Paper Pro for Borderless Printing 116 Printing Media Handling of Printed Output Follow the instructions described in Photo Paper Pro...

Page 117: ...It is ideal for printing high quality photographs This media is available in letter A4 and 4 x 6 sizes Loading Up to 10 sheets of letter size or A4 paper can be loaded at once Up to 20 sheets of 4 x...

Page 118: ...to dry for 24 hours Do not attempt to dry the ink with a hair dryer or by exposing printed sheets to direct sunlight Storing Printed Output Do not store or display printouts in hot damp or humid condi...

Page 119: ...ess Printing create the data by using the same size as the paper size and paste the data so that it fills the editing screen without leaving any margins If you are using an application that allows you...

Page 120: ...or color reproduction It is ideal for a variety of printing such as paper crafts calenders and matte photos This media is available in letter and A4 sizes Loading Up to 10 sheets can be loaded at once...

Page 121: ...e Area Printing Area Note For photographs and illustrations that you want to print with Borderless Printing create the data by using the same size as the paper size and paste the data so that it fills...

Page 122: ...tation material for use with overhead projectors Loading Place one sheet of plain letter size or A4 paper under the transparencies in the sheet feeder Set the paper thickness lever to the left A maxim...

Page 123: ...ard which it curls when held by the edge Printer Driver Settings Media Type Transparency Page Size Ensure that the setting matches the size set in the application Handling of Printed Output Remove eac...

Page 124: ...in the printer driver Note For more information please see the instructions packaged with your media for proper loading and handling Loading Load only one sheet at a time If the T shirt transfer is c...

Page 125: ...nsure that the setting matches the size set in the application Handling of Printed Output Remove each T shirt transfer as soon as it is printed The T shirt transfer should be used as soon as possible...

Page 126: ...hen tearing the banner paper tear off one sheet more than you actually need to print The maximum length for one print job is six sheets so if you will be printing on six sheets tear off a seven sheet...

Page 127: ...Banner Paper 127 Printing Media 3 Place the printer where the printed banner output can hang over the edge of the table Ensure that the ink does not stain the table or floor...

Page 128: ...age Size When using A4 banner paper A4 When using letter size banner paper Letter Printing Type Banner Printing On a Macintosh before creating the document select Banner Printing in the Page Setup dia...

Page 129: ...t Start or Stops During Print Jobs Paper Does Not Feed Properly or Paper Jams The POWER Lamp Flashes Orange An Error Message is Displayed on the Screen Have you replaced an ink tank with a new one is...

Page 130: ...correctly reinstall it If you are using Windows delete the printer driver before reinstalling it Uninstalling Printer Drivers Note If the Installer was forcibly terminated due to an error in Windows W...

Page 131: ...If you choose to install from the Run command you must specify the CD ROM drive letter and the installation program MSETUP EXE The CD ROM drive letter is computer dependent Confirm that there are no...

Page 132: ...rrors Cannot Print to End of Job Colors are Unclear Meaningless Characters or Symbols are Printed Printing is Blurred Colors are Wrong Straight Lines are Misaligned Printed Paper Curls or Ink Blots Ba...

Page 133: ...the paper loaded in the printer First check the Page Size setting in the application Then check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for...

Page 134: ...Print Quality on the Main tab If you are working in a Macintosh environment select the Photo or Graphic icon for the Print Mode in the Print dialog box Confirm the specified ink tank is installed Whe...

Page 135: ...eshooting Meaningless Characters or Symbols are Printed If the problem only occurs when printing a specific document try editing the document then printing it If this does not resolve the situation th...

Page 136: ...Printing the Nozzle Check Pattern Print Head Cleaning If the problem is not resolved after cleaning the print head several times replace either of ink tanks If print quality still remains poor the pri...

Page 137: ...bleshooting Straight Lines are Misaligned Align the print head Windows 1 Open the Printer Properties dialog box Opening the Printer Properties Dialog Box 2 Click the Maintenance tab 3 Click Print Head...

Page 138: ...normally be opened by selecting Page Setup in the File menu 2 Click Utilities 3 Select Test Print from the drop down menu then click Print Head Alignment Follow the instructions on the screen Note St...

Page 139: ...rties dialog box Opening the Printer Properties Dialog Box 2 On the Main tab click High for the Print Quality setting Macintosh 1 Open the Print dialog box The Print dialog box can normally be opened...

Page 140: ...equire a lot of ink such as pictures with intense colors or photographs Reduce the Intensity setting in the printer driver and try printing again Windows 1 Open the Printer Properties dialog box Openi...

Page 141: ...shooting Macintosh 1 Open the Print dialog box The Print dialog box can normally be opened by selecting Print in the File menu 2 For Print Mode select Manual then click Details 3 Click the Color icon...

Page 142: ...ither remove each printed sheet from the output tray as soon as it is printed or adjust the Ink Drying Wait Time to pause after each sheet has printed Windows 1 Open the Printer Properties dialog box...

Page 143: ...own menu 4 Drag the Ink Drying Wait Time slider then click Send You may need to clean some of the printer s internal parts To clean the inside of the printer follow the procedure below 1 Load several...

Page 144: ...ss Printing check the paper that you are using With Borderless Printing the print quality may decrease or smudging may occur at the top and bottom edges of the paper Use Photo Paper Pro Glossy Photo P...

Page 145: ...th high intensity especially on plain paper the paper may absorb too much ink and become wavy This may cause the printed surface to become scratched Windows 1 Open the Printer Properties dialog box Op...

Page 146: ...ialog box The Print dialog box can normally be opened by selecting Print in the File menu 2 For Print Mode select Manual then click Details 3 Click the Color icon and drag the Intensity slider to set...

Page 147: ...tern to check the ink output If a specific color does not print in the nozzle check pattern clean the print head Printing the Nozzle Check Pattern Print Head Cleaning The problem can also be resolved...

Page 148: ...Printer Properties dialog box Opening the Printer Properties Dialog Box 2 On the Main tab click High for the Print Quality setting Macintosh 1 Open the Print dialog box The Print dialog box can norma...

Page 149: ...Printer Properties Dialog Box 2 On the Main tab select Custom for the Print Quality setting then click Set 3 Click Diffusion for the Halftoning setting Macintosh 1 Open the Print dialog box The Print...

Page 150: ...or Stops During Print Jobs 150 Troubleshooting Printer Does Not Start or Stops During Print Jobs Printing Does Not Start Printing Stops Before It is Completed Printer Moves But Does Not Print Print He...

Page 151: ...the printer may take longer than usual to begin printing While the POWER lamp is flashing the computer is processing the data and sending it to the printer Wait until the green lamp stops flashing and...

Page 152: ...ensure that S330 is selected in the Chooser Note In Windows you can set the Canon S330 as the default printer Ensure that the printer port is set correctly Set USBPRNnn or USBnnn n represents a number...

Page 153: ...lete Halt the print job and turn the printer off for at least 15 minutes to cool the print head down The print head can overheat when continuously printing for long time To protect the print head the...

Page 154: ...nk is output correctly If the nozzle check pattern does not print correctly clean the print head Printing the Nozzle Check Pattern Print Head Cleaning If the problem is not resolved by cleaning the pr...

Page 155: ...over and turn the power on If the POWER lamp is flashing green the printer is initializing When the POWER lamp stops flashing open the front cover again If the front cover has been left open for a whi...

Page 156: ...Paper Does Not Feed Properly or Paper Jams 156 Troubleshooting Paper Does Not Feed Properly or Paper Jams Paper Does Not Feed Properly Envelopes or Postcards Do Not Feed Properly Paper Jams...

Page 157: ...hat the left edge of the paper touches the paper guide When printing envelopes refer to Envelopes in Printing Media and prepare the envelopes before printing Once you have prepared the envelopes load...

Page 158: ...e RESUME CANCEL button down then it release when the POWER lamp flashes three times The paper roller will rotate ten times as it cleans Repeat this three times 3 Load a sheet of letter size or A4 plai...

Page 159: ...ins inside the printer open the front cover and remove it If you cannot pull the paper out turn the printer off and turn it back on The paper will be ejected automatically 2 After removing all paper c...

Page 160: ...Check the cause and take the appropriate action Two flashes Out of paper paper jam or paper feed error Replace the paper correctly and press the RESUME CANCEL button If paper has jammed in the printe...

Page 161: ...during print head cleaning Eight flashes indicates that the waste ink tank is nearly full Press the RESUME CANCEL button to cancel the error so you can continue printing Before the waste ink tank beco...

Page 162: ...es alternate green and orange An error has occurred that may require you to contact the Customer Care Center Turn the printer off and unplug it from the power supply Plug the printer back in and turn...

Page 163: ...ed on the Screen 163 Troubleshooting An Error Message is Displayed on the Screen Error Writing to USBxxx Application Error or General Protection Fault Other Error Messages Other Error Messages Windows...

Page 164: ...Note If you are using a switch box or other device remove and reconnect the printer directly to the computer then try printing again If printing is now successful there may be a problem with the devi...

Page 165: ...Universal serial bus controller then double click Canon S330 In Windows 2000 or Windows XP click the Hardware tab then click Device Manager Double click Universal Serial Bus controller then double cl...

Page 166: ...Details tab or Ports tab then select USBPRNnn Canon S330 or USBnnn Canon S330 n represents a number from the Print to the following port drop down list There may be a problem in the printer driver Uni...

Page 167: ...you attempt to print with a Windows 3 1 application under Windows 98 the application may not function correctly and an error may occur Use an application program intended for your operating system If...

Page 168: ...specific document try editing the document then printing it If this resolves the problem there may have been a problem in the original document If the same problem occurs with the edited document con...

Page 169: ...instructions on screen If an error occurs during printing the BJ Status Monitor displays the error on the Printer Status tab Follow the instructions on screen In Windows 98 or Windows Me click the Gu...

Page 170: ...eting unnecessary files Could not spool successfully due to insufficient memory Increase available memory by closing any other applications currently running Printer driver could not be found Uninstal...

Page 171: ...ere is a problem with the printer driver Uninstall the printer driver and reinstall it Uninstalling Printer Drivers Error No X300 Ensure that the power is on and that the printer and the computer are...

Page 172: ...a confirmation message of ink tank replacement may be displayed before the next print job If the ink tank has been replaced with a new one Click Yes to reset the ink counter If the front cover has be...

Page 173: ...ning Displays Ink Tank with The ink level of an ink tank displayed with a is not synchronized with its ink counter BJ Status Monitor Windows BJ Status Dialog Macintosh The color ink level may not be c...

Page 174: ...from the printer driver setting screen Note When Display a confirmation message of ink tank replacement is selected a message asking whether or not the ink tank has been replaced is displayed automat...

Page 175: ...open the Page Setup dialog box The Page Setup dialog box can normally be opened by selecting Page Setup in the File menu 2 Click Utilities to open the Printer Utilities dialog box 3 Select Remaining...

Page 176: ...Problems Unique to Windows 176 Troubleshooting Problems Unique to Windows The BJ Status Monitor is Not Displayed Cannot Print in Background Windows 98 Windows Me only Windows...

Page 177: ...printer is selected 1 Open the Printer Properties dialog box from the Start menu Opening the Printer Properties dialog box directly from the Start menu 2 On the Details tab click Spool Settings then s...

Page 178: ...d disk Background printing requires a certain amount of disk space You may need to delete unnecessary files or disable background printing Ensure that background printing is enabled 1 Open the Printer...

Page 179: ...Problems Unique to the Macintosh 179 Troubleshooting Problems Unique to the Macintosh Jagged Text or Graphics or Banded Gradations Cannot Print in Background Macintosh...

Page 180: ...nsure that your application supports Quick Draw If you are using a PostScript compatible application printed text and lines may appear jagged and gradations may appear banded As the S330 is not a Post...

Page 181: ...nsure that background printing is enabled 1 In the Apple menu select Chooser 2 Click Backgrounding on Check the amount of free space on the hard disk Background printing requires a certain amount of d...

Page 182: ...0 vertical dpi max Print speed printing with Canon standard pattern Black printing Draft 14 ppm Standard 10 5 ppm Color printing Draft 10 ppm Standard 4 7 ppm Print direction Bi directional Print widt...

Page 183: ...istribution pair Type Twisted pair shielded cable Length Up to 16 4 ft 5 0 m Connectors USB standard Series B pluggable Acoustic noise level Approx 45 dB A in the highest print quality mode Operating...

Page 184: ...230 V 10 50 Hz Australia AC 240 V 50 Hz Power consumption Standby Approx 2 W Printing Approx 30 W Dimensions without a paper rest and paper output tray 15 35 W 9 76 D 7 28 H in 390 W 248 D 185 H mm W...

Page 185: ...feeder capacity Plain Paper 17 lb 75 gsm 100 sheets max High Resolution Paper 80 sheets max Envelopes 10 pieces max Glossy Photo Paper 10 sheets max High Gloss Photo Film 1 sheet Glossy Photo Cards 20...

Page 186: ...23 0 in 120 0 to 584 2mm Weight 17 to 28 lb 64 to 105 g m2 Canon Special media High Resolution Paper HR 101N Glossy Photo Paper GP 301N GP 301 High Gloss Photo Film HG 201 Glossy Photo Cards FM 101 P...

Page 187: ...les 600 dpi Cyan Magenta Yellow 128 nozzles per each color 600 dpi Ink Tanks Capacity Black BCI 24 Black approx 300 1 approx 580 2 Color BCI 24 Color approx 170 2 1 1500 characters per page normal tex...

Page 188: ...r approx 25 MB on Windows 2000 and Windows XP including temporary files Note Use the system under the following operating environment Windows Computer with Microsoft Windows 98 Windows Me Windows 2000...

Page 189: ...ch edge of media Printing area dark blue Canon recommends that you print within this area Printable area light blue The area where it is possible to print However printing in this area can adversely a...

Page 190: ...lection of Borderless Printing enables you to make prints with no margins However borderless printing may cause the top and bottom edges of paper to decrease in print quality or smeared Size Printable...

Page 191: ...191 Specifications Recommended printing area Printable area 1 1 in 1 04 in 0 13 in 0 13 in 0 2 in 0 12 in...

Page 192: ...ss Printing enables you to make prints with no margins However borderless printing may cause the top and bottom edges of paper to decrease in print quality or smeared Size Printable Area width x heigh...

Page 193: ...193 Specifications Envelopes Size Printable Area width x height European DL 7 5 4 1 in 190 5 103 2 mm US Com 10 8 3 3 9 in 211 8 98 0 mm 0 12 in 1 04 in 0 13 in 0 13 in Printable area...

Page 194: ...Paper Size Printable Area width x height Banner Paper A4 8 0 69 8 in 203 2 1774 0 mm Letter 8 0 65 7 in 203 2 1668 4 mm 0 13 in 0 13 in 0 12 in 1 1 in 0 2 in Max 6 sheets Min 2 sheets Recommended pri...

Page 195: ...nner Paper 126 BCI 24 Black 69 BCI 24 Color 69 BJ Print Monitor Macintosh 59 BJ Status Dialog Macintosh 78 173 BJ Status Monitor Macintosh 65 BJ Status Monitor Windows 37 78 169 173 177 Booklet Printi...

Page 196: ...plex Printing 27 57 E Enabling Low Ink Warning 77 Envelopes 100 Error Message 163 169 171 F Fit to Page Printing 26 57 Front cover 15 155 G Gamma Correction Macintosh 55 General Protection Fault 167 G...

Page 197: ...Matte Photo Paper 120 Media Type Macintosh 48 Media Type Windows 23 N Network Macintosh 62 Nozzle Check Pattern 85 O Opening the Printer Properties Dialog Box Windows 20 P Page Setup Dialog Box Macin...

Page 198: ...57 Poster 57 Poster Printing 26 POWER Button 18 POWER Lamp 18 160 Preview before printing 24 Print Advisor Windows 24 Print Dialog Box Macintosh 48 Print Head Holder 17 Print Head Lock Lever 17 Print...

Page 199: ...ntosh 52 Simulate Illustration Windows 30 Specifications 182 T Transparencies 122 Transporting the Printer 91 T Shirt Transfers 124 U Uninstalling Printer Drivers Macintosh 66 Uninstalling Printer Dri...

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