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Canon BJC 2110 - Color Inkjet Printer, User Manual, Page: 167 / 354

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Canon BJC 2110 - Color Inkjet Printer User Manual Download Page 167

167

Troubleshooting

Printout Is Unsatisfactory

■  

Text or Image Reversed (Mirrored)

The printed image is printed with left and right sides reversed or “mirrored”.

C

HECK

I

S

 B

ACK

 P

RINT

 F

ILM

 

OR

 T-S

HIRT

 T

RANSFER

 

SELECTED

 

FOR

 M

EDIA

 

T

YPE

?

Open the printer driver dialog box and check the Media Type setting. If the 
setting is not correct, click the down-arrow and select the correct media 
from the pull-down list.

The Media Type setting must match the media loaded in the printer for the 
print job.

 

Selecting the Print Mode

 

Changing the Print Dialog Box Settings

Macintosh

Windows

Summary of Contents for BJC 2110 - Color Inkjet Printer

Page 1: ...User s Manual Color Bubble Jet Printer BJC 2100 Series ...

Page 2: ...ty Precautions Basic Printing Procedures Examining the Printer Printing Your Document Loading Plain Paper Paper Handling Paper and Other Print Media Notes on Handling Print Media Setting the Paper Thickness Lever Printing on Special Media Types Printing Photographs Using BJ Cartridges Types of BJ Cartridges BJ Cartridge Guidelines Replacing Ink Tanks Replacing the BJ Cartridge ...

Page 3: ...operties Dialog Box Using the Macintosh Printer Driver Printer Driver Basics Selecting a Printer Driver Changing the Page Setup Dialog Box Settings Changing the Print Dialog Box Settings Using Balloon Help Using Background Printing Using the Printer With a Network Maintaining the Printer Cleaning the Printer Printing a Nozzle Check Pattern Cleaning the Print Head Cleaning the Paper Feed Rollers Tr...

Page 4: ...Does Not Feed An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Specifications Printing Specifications Printing Area Using the Optional IS 22 Color Image Scanner Cartridge Using the Scanner Using the Scanner With Windows Using the Scanner With Macintosh Scanner Problems ...

Page 5: ...5 Introduction Introduction Welcome Printer Documentation How to Use This Manual Copyright Disclaimer Trademarks FCC Regulations Canadian Radio Interference Regulations Safety Precautions ...

Page 6: ...You may also need your computer manual for reference during setup User s Manual this manual Shows you everything you need to know about using the printer efficiently and safely A detailed troubleshooting section provides step by step guidance for identifying and solving printing problems This User s Manual provides complete explanations of the features and functions of the printer To maximize the ...

Page 7: ...xt indicate a link to where you can find more information about the current subject This manual uses the following symbols depending on the computer system you are using Always observe the instructions indicated by these symbols Indicates information for Windows 2000 Windows 98 Windows 95 and Windows NT users only Indicates information for iMacTM and Power Macintosh G3 and G4 users only Throughout...

Page 8: ...n when you wish to enlarge the screen you are viewing Select this button in the tool bar and then click within the screen of the User s Manual Use this button to display the next page of the User s Manual Use this button to return to the page you were viewing previously This button moves you back from another page Use this button to display the previous page of the User s Manual ...

Page 9: ...e topic Click the or symbol when you wish to see detailed headings for each chapter Click the or symbol when you wish to return to the original condensed display Use this button when you wish to search for a word This arrow and blue text indicate a jump to another location in the User s Manual where the topic shaded in blue is discussed ...

Page 10: ... documents are believed reliable but the accuracy and completeness thereof are not guaranteed or warranted and they are not intended to be nor should they be understood to be representations or warranties concerning the products described Your printer and the software media included with your printer have been sold to you subject to the limited warranties set forth in the warranty card and license...

Page 11: ...red trademarks of Microsoft Corporation in the U S and other countries Mac and the Mac logo are trademarks of Apple Computer Inc registered in the U S and other countries All other product and brand names are trademarks or service marks of their respective owners ENERGY STAR COMPLIANT As an ENERGY STAR Partner Canon U S A Inc has determined that this product meets the ENERGY STAR guidelines for en...

Page 12: ...his equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning t...

Page 13: ... of the equipment Canadian Radio Interference Regulations This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Industry and Science Canada Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numérique...

Page 14: ... the printer safely Do not attempt to use the printer in any way not described in this manual as this could result in unforeseen printer faults or cause a fire or electric shock Printer Location Power Supply and Power Cord Cleaning and Maintaining the Printer Working Around the Printer BJ Cartridges and Ink Tanks ...

Page 15: ...fire or electric shock if they come in contact with electrical components inside the printer Do not install the printer in a location that is unstable or subject to excessive vibration The printer could tip over or fall and cause injury Do not install the printer in locations that are very humid or dusty in direct sunlight or close to a heating appliance or fireplace To avoid the risk of fires or ...

Page 16: ...f all obstacles so you can unplug the power cord at any time Such obstacles could prevent you from unplugging the printer when a printer fault occurs and cause a fire or electric shock When you are carrying the printer always use both hands and hold the printer by both ends When you are moving the printer to another location keep it stable so that you do not drop it and cause injury ...

Page 17: ...tlet or unplug the power cord when your hands are wet This could cause an electric shock Always push the plug all the way into the power outlet A loose or poorly inserted plug could cause a fire or electric shock Do not damage modify stretch or excessively bend or twist the power cord Do not place heavy objects on the power cord Power leaking from a damaged power cord could cause a fire or electri...

Page 18: ...umstances could cause a fire or electric shock Call the Canon Customer Care Center Getting Help From Canon Always grasp the plug when you unplug the power cord Unplugging the power cord by pulling on the cord can damage the cord and cause a fire or electric shock Do not use a power supply voltage other than that supplied in the country of purchase Using incorrect voltage could cause fire or electr...

Page 19: ...electric shock Always unplug the printer from the power outlet when you are cleaning the printer If you mistakenly plug in the printer while cleaning it you could touch moving internal printer components and suffer injury Do not attempt to disassemble or modify the printer There are no user serviceable parts inside the printer The printer contains high voltage components that could cause a fire or...

Page 20: ...taples etc or containers of flammable solvents alcohol thinners etc on top of the printer Such objects could fall or spill into the printer and cause a fire or electric shock If any foreign object metal or liquid enters the printer unplug the power cord and call the Canon Customer Care Center Continued use of the printer when a foreign object has fallen into the printer could cause fire or electri...

Page 21: ...vertently licks a BJ cartridge or ink tank or ingests any ink consult a physician immediately Do not subject BJ cartridges or ink tanks to shocks or excessive vibration This could cause the ink to leak out and stain your clothing or the surroundings Do not touch the metal contacts on a BJ cartridge after printing The metal parts may be very hot and could cause burns ...

Page 22: ...22 Basic Printing Procedures Basic Printing Procedures Examining the Printer Printing Your Document Loading Plain Paper ...

Page 23: ... a paper jam Paper Guide Align this guide with the edge of the sheet loaded into the auto sheet feeder Paper Output Tray Holds the printed sheets when they are fed out of the printer Fold this tray down before you start printing It can be folded up while the printer is not in use RESUME Button After you have resolved a sheet feeding problem press this button to resume printing You can also press t...

Page 24: ...ecessarily as print head cleaning consumes ink Back View Note Parallel Interface Connector Connect the printer cable here and connect the other end of the printer cable to your computer Power Cord Connect the power cord to the back of the printer then connect the other end to a power outlet The printer switches on automatically after you connect the power cord There is no power button or power lig...

Page 25: ...e Scanner Cartridge Cartridge Lock Lever Unlocks the cartridge holder so you can remove and replace the BJ cartridge Raise the cartridge lock lever to release the BJ cartridge and lower it to lock the BJ cartridge Paper Thickness Lever Adjust the gap between the print head and the paper Set this lever for the type of media that you are using ...

Page 26: ...a document using an application program Or open the file you wish to print Specify the paper size in the application program you are using 2 Make sure that the printer is set up properly Make sure that the printer is plugged in Load a stack of plain paper into the auto sheet feeder Now you define settings in the printer driver dialog box For Windows users For Macintosh users ...

Page 27: ...ialog box Select the command used for printing make sure the Canon BJC 2100 is selected as the default printer and then click the Properties button Depending on the application program you use the print operation procedure may be different Refer to the documentation for your application program Windows ...

Page 28: ... Printing Procedures Printing Your Document 2 Specify the necessary print settings in the printer driver Using the Windows Printer Driver 3 Click the OK button to close the Printer Properties dialog box Windows ...

Page 29: ...29 Basic Printing Procedures Printing Your Document 4 Start printing from the application program Click the OK button Printing begins Windows Click Here ...

Page 30: ...el the print job change the order of the documents you print or even switch the priority of background printing over the processing of another application program BJ Printer Status Monitor The BJ Printer Status Monitor checks the status of the printer If an error occurs the BJ Printer Status Monitor displays the cause of the error and a solution The BJ Printer Status Monitor also detects the remai...

Page 31: ...ument Macintosh For Macintosh users 1 Select the command used for printing to open the dialog box Normally select Print or Page Setup from the File menu 2 Specify the necessary print settings in the printer driver Using the Macintosh Printer Driver ...

Page 32: ... The following screen appears during printing When a single Macintosh computer is connected to the printer and while printing from the print server in a network environment the print progress is displayed While printing from a client unit in a network environment the data transmission progress to the print server is displayed Macintosh ...

Page 33: ...sic Printing Procedures Loading Plain Paper This section describes how you load plain paper 1 Lower the paper output tray The paper output tray can be raised while you are not printing Paper Output Tray Note ...

Page 34: ...surface 3 Load the stack of paper Align the stack with the right side of the auto sheet feeder and insert it into the auto sheet feeder You can print on either side of plain paper Slide the paper guide to the left side of the stack until it is snug Make sure that the top of the stack is not higher than the load limit mark Load Limit Mark Paper Guide Print Side Note ...

Page 35: ...t Media Setting the Paper Thickness Lever Printing on Special Media Types Artist Canvas Back Print Film Banner Paper Glossy Photo Cards Glossy Photo Paper Greeting Cards High Gloss Film High Resolution Paper Magnet Sheets Transparencies T Shirt Transfer Envelopes Printing Photographs ...

Page 36: ...r To prevent paper jams and other problems never use media heavier than 28 lb 105 g m2 Specifications Envelopes You can use the standard US Commercial 10 and European DL sizes You can also use the envelopes that come with Canon Greeting Cards Do not use other envelope sizes Canon Specialty Paper Artist Canvas Use this media to add an artistic touch to your images and artwork In the printer driver ...

Page 37: ...ght white printing surface that produces incredibly brilliant colors and dark crisp black text This paper works great for everyday use as well as proposals color presentations color charts and graphs flyers and newsletters You can print on both sides of the sheet In the printer driver select Plain Paper for the Media Type when you load this paper Bubble Jet Paper water resistant The Canon Bubble J...

Page 38: ...the paper This paper provides near photographic quality images with the glossy feel of a photographic print Greeting Cards Get the most out of your card making software with Canon Greeting Cards These cards give your unique personalized cards the look and feel of professional cards You can create cards invitations announcements and more These cards come in 1 4 fold and 1 2 fold sizes In the printe...

Page 39: ...ect Glossy Photo Paper for the Media Type Transparencies Use transparencies to prepare materials for use with an overhead projector To avoid paper jams and other problems do not use transparencies intended for use with other Canon BJ printers laser printers or photocopiers You cannot print on this media using the BC 22e Photo BJ Cartridge T Shirt Transfer This is a media for creating iron on print...

Page 40: ...de Letter A4 Back Print Film Banner Paper 1 2 to 6 sheets See package Letter A4 Plain Paper Brilliant White Paper 50 sheets Either side Letter Legal Plain Paper Bubble Jet Paper 50 sheets See package Letter A4 Plain Paper Glossy Photo Cards 1 sheet Glossy side Letter A4 Glossy Photo Cards Glossy Photo Paper 1 sheet Glossy side Letter A4 Glossy Photo Paper Greeting Cards 1 sheet See package Letter ...

Page 41: ...thick media weight more than 28 lb 105 g m2 Continuous feed paper tractor feed Punched paper such as loose leaf folder inserts Reply paid postcards double postal card Postcards with a photograph printed on the reverse side Postcards with a photograph or sticker pasted on Envelopes with overlapping flaps Envelopes with pressure seals Envelopes with embossed or treated surfaces To avoid touching the...

Page 42: ...nt side until the ink is dry Guidelines on how long ink takes to dry on each media are as follows Artist Canvas About 15 minutes Back Print Film About 15 minutes Glossy Photo Cards About 2 minutes Glossy Photo Paper About 2 minutes High Gloss Film About 2 minutes Magnet Sheets About 30 minutes Transparencies About 15 minutes When large amounts of ink are being used certain types of media may curl ...

Page 43: ...84 2 mm Paper weight must be 17 to 28 lb 64 to 105 g m2 Paper Width Length mm Letter 8 5 11 0 in Legal 8 5 14 0 in A4 210 0 297 0 mm A5 148 0 210 0 mm B5 182 0 257 0 mm Glossy Photo Cards 4 65 8 43 in 118 0 214 0 mm Perforation size 4 02 5 98 in 102 0 152 0 mm Finished size US Commercial 10 envelope 9 5 4 1 in European DL envelope 220 110 mm Canon Greeting Card envelope 4 6 in ...

Page 44: ...44 Paper Handling Setting the Paper Thickness Lever Set the paper thickness lever to match the media type Paper Thickness Lever ...

Page 45: ...tist Canvas Right Back Print Film Left Banner Paper Left Brilliant White Paper Left Bubble Jet Paper Left Glossy Photo Cards Left Glossy Photo Paper Left Greeting Cards Right High Gloss Film Left High Resolution Paper Left Magnet Sheets Right Transparencies Left T Shirt Transfer Right Envelopes Right ...

Page 46: ...rinting on Special Media Types Artist Canvas Back Print Film Banner Paper Glossy Photo Cards Glossy Photo Paper Greeting Cards High Gloss Film High Resolution Paper Magnet Sheets Transparencies T Shirt Transfer Envelopes ...

Page 47: ...nt Dialog Box Settings Set the Page Size setting to Custom in the printer driver Then set the Custom page size to 9 5 14 Remove each printed sheet as it is ejected from the printer Do not touch the printed side until the ink is completely dry About 15 minutes are required for drying Return unused sheets to the original package Store the sheets in a flat dry cool location away from direct sunlight ...

Page 48: ...nt Film as the Media Type setting in the printer driver Selecting the BJ Cartridge and Media Type Changing the Print Dialog Box Settings After printing remove each sheet from the output tray as it is ejected Allow about 15 minutes for the ink to dry To avoid smudging and prevent printed sheets of back print film from sticking together place a sheet of uncoated plain paper between each sheet of bac...

Page 49: ... long strip These are used for printing long posters or banners up to six sheets in length Printing on banner paper consumes a great deal of ink If the BJ cartridge is low on ink replace it Position the printer so that the banner paper can hang straight down as it emerges Do not allow the banner to touch your desk or floor until the ink is dry ...

Page 50: ...Types Tear off the number of sheets you want to print plus one extra A maximum of six sheets can be printed at one time In this case tear off seven sheets When setting the paper guide leave a small space along the edge of the paper Printing Side ...

Page 51: ...he Media Type setting in the printer driver to Plain Paper Selecting the BJ Cartridge and Media Type Changing the Print Dialog Box Settings Select the Banner Printing option in the printer driver For Windows the Banner Printing option is on the Page Layout tab For Macintosh the Banner Printing option is in the Page Setup dialog box Use your online help for details Note Windows Macintosh ...

Page 52: ...ata to be printed set the size in the application program to Photo card Do not tear away the perforations before printing Load with the printing side the glossier side facing up Load one sheet at a time Set the Media Type setting in the printer driver to Glossy Photo Cards Selecting the BJ Cartridge and Media Type Changing the Print Dialog Box Settings After printing remove each sheet from the tra...

Page 53: ...otographs Load one sheet of Glossy Photo Paper at a time Load with the printing side the glossy side facing up Load the Loading Support Sheet B provided with the paper behind the Glossy Photo Paper See the instructions on the Loading Support Sheet for details Do not use Loading Support Sheet A which is also included in the Glossy Photo Paper package Printing Side Glossy Side Loading Support Sheet ...

Page 54: ... a time in the sheet feeder Load the 1 4 fold Greeting Cards with the words Canon Greeting Cards facing the paper tray Set the paper thickness lever to the right Set the Media Type setting in the printer driver to Other Paper Selecting the BJ Cartridge and Media Type Changing the Print Dialog Box Settings Remove each printed card as it is ejected from the printer Do not touch the printed side unti...

Page 55: ...the BJ Cartridge and Media Type Changing the Print Dialog Box Settings After printing remove each sheet from the output tray as it is ejected Allow about two minutes for the ink to dry on the High Gloss Film High Resolution Paper This paper provides superior color development It is highly suitable for printing business documents that contain color graphs charts and photographs Load paper with the ...

Page 56: ...However if the printed paper curls or ink does not dry quickly remove each sheet as it comes out of the printer After printing one package of High Resolution Paper you need to clean the printer rollers with the cleaning sheet provided in the pack of paper This cleans paper dust from inside the printer to help reduce sheet feeding problems Cleaning the Paper Feed Rollers Windows Macintosh ...

Page 57: ...ecial Media Types Magnet Sheets Prepare the Magnet Sheet as follows Place one sheet of plain paper behind one Magnet Sheet Place both sheets on a hard surface to align the bottom edge and sides Glossy side of Magnet Sheet Plain paper ...

Page 58: ... the Magnet Sheet facing inside Once rolled hold in this position for 20 seconds Unroll the media and place it in the sheet feeder immediately Make sure the print glossy side of the Magnet Sheet is facing up when you insert it into the sheet feeder Load one Magnet Sheet at a time in the sheet feeder Set the paper thickness lever to the right 1 5 1 5 ...

Page 59: ...inted sheet as it is ejected from the printer Do not touch the printed side until the ink is completely dry About 30 minutes are required for drying Discard the sheet of plain paper Return unused Magnet Sheets to the original package Store the sheets in a flat dry cool location away from direct sunlight high temperature and high humidity Do not use the BC 22e Photo BJ Cartridge with Magnet Sheets ...

Page 60: ...or for photocopiers because they will cause paper jams Do not use the BC 22e Photo BJ Cartridge when printing transparencies Do not leave transparencies exposed to high humidity Use them as soon as possible after removing them from the package Hold the film by its edge the film will curl slightly to one side This side is the printing surface Printing Surface Curled Side ...

Page 61: ...e Print Dialog Box Settings After printing remove each printed sheet from the output tray as it is ejected Transparencies require about 15 minutes for the ink to dry Store printed transparencies with a sheet of uncoated plain paper sandwiched between each sheet to prevent the film from sticking to each other and to keep the print from smudging When storing a single sheet of film in a plastic folde...

Page 62: ... Transfers with the printing side the side without the green line facing up Load one sheet at a time Set the paper thickness lever to the right Set the Media Type setting in the printer driver to T Shirt Transfer You must select T Shirt Transfer as the Media Type for the image to be reversed Selecting the BJ Cartridge and Media Type Changing the Print Dialog Box Settings After printing remove each...

Page 63: ... paper feed problems do not use double flap envelopes or envelopes with exposed adhesive seals Prepare the envelopes 1 Press down on the corners and the middle of the envelopes to expel air and eliminate warp and curl 2 If the envelopes are still warped hold the envelopes at diagonally opposed corners and bend lightly Confirm that the flaps are straight ...

Page 64: ... Loading Envelopes Load envelopes with the address side facing up with the flap side facing down You can load up to five envelopes in the sheet feeder Be sure to set the paper thickness lever to the right Set the Media Type to Envelope in the printer driver Do not allow more than five envelopes to stack up in the output tray Print Side ...

Page 65: ... Photo BJ Cartridge Use special media designed for reproducing photographs Use the correct print settings in the printer driver 1 Make sure that the printer is plugged in Also make sure the BC 22e Photo BJ Cartridge is installed 2 Load special print media in the auto sheet feeder of the printer Excellent prints of photographs can be obtained with plain paper but for superior color reproduction use...

Page 66: ...inter For Windows users 1 Open the Printer Properties dialog box and click on the Main tab 2 Select SuperPhoto in the Choose Print Mode box When SuperPhoto is selected the BJ Cartridge setting automatically changes to Photo and the Media Type changes to High Resolution Paper Make sure these settings match the BJ cartridge and media you have installed 3 Click the OK button to close the Printer Prop...

Page 67: ...BJ Cartridge setting and click the Print button About Photo Optimizer The Photo Optimizer adjusts a photographic image created with a digital camera when it is printed out Use the Photo Optimizer to compensate unsatisfactory color balance and over or underexposure before printing 1 Open the Printer Properties dialog box then click the Main tab 2 Click the Advanced button 3 Select Photo Optimizer i...

Page 68: ...Use this setting when any trimmed or rotated images are contained in the page Disabled When the Whole Page setting is disabled the Photo Optimizer adjusts multiple graphic images appearing on the same page as a whole 1 Select Photo Optimizer in the Quality panel The Photo Optimizer feature works on the image that is edited using the edit menu such as Cut and Rotate in a graphics application progra...

Page 69: ...69 Using BJ Cartridges Using BJ Cartridges Types of BJ Cartridges BJ Cartridge Guidelines Replacing Ink Tanks Replacing the BJ Cartridge ...

Page 70: ...n use with the printer Select the BJ cartridge that best meets your particular print job BC 21e Color BJ Cartridge included with printer Use this BJ cartridge for standard high quality color printing BCI 21 Black Ink Tank BCI 21 Color Ink Tank BC 21e Color BJ Cartridge BJ Cartridge Without Ink Tanks ...

Page 71: ...only black ink The following BJ cartridges consist of a print head and ink tank sealed in one unit When this BJ cartridge runs out of ink discard the entire print head unit BC 20 Black BJ Cartridge optional Use this BJ cartridge for black and white text that does not require color printing BC 22e Photo BJ Cartridge optional The BC 22e Photo BJ Cartridge is designed to produce photo quality color p...

Page 72: ... cartridge Remove it immediately after ink runs out To maintain optimum print quality use up a BJ cartridge within one year after installation and ink tanks within six months of installation When to Replace the BJ Cartridge When your printed text is faint or the printed colors are wrong print a Nozzle Check Pattern and check the status of the print head Based on the results of the Nozzle Check Pat...

Page 73: ...zle Check Pattern Cleaning the Print Head Replacing Ink Tanks Replacing the BJ Cartridge Print a Nozzle Check Pattern Clean the Print Head BC 20 Black BJ Cartridge BC 22e Photo BJ Cartridge BC 21e Color BJ Cartridge Change the Ink Tank s Replace the BJ cartridge ...

Page 74: ...Cartridge you can replace the ink tanks when they run out of ink When you purchase extra ink tanks specify the BCI 21 Color Ink Tank or BCI 21 Black Ink Tank Make sure the printer is connected to the power outlet 1 Open the front cover The cartridge holder moves to the center ...

Page 75: ... out of the slot To avoid staining your hands clothing or areas of the work site do not shake or drop the ink tank when you are handling it Also do not press in on the sides of the ink tank Dispose of the ink tank immediately to prevent spilling and staining Be sure to leave the BJ cartridge in the printer Note ...

Page 76: ... clothing or areas of the work site do not shake or drop the ink tank when you are handling it Also do not press in on the sides of the ink tank Discard the protective cap immediately Do not attempt to reattach the cap once removed To avoid interfering with the ink supply from a tank do not touch an open ink port on the ink tank Protective Cap Note ...

Page 77: ...77 Using BJ Cartridges Replacing Ink Tanks 4 Slide the new ink tank into the slot 5 Firmly push the ink tank tab down and back into an upright position until the tank locks into place ...

Page 78: ... Using BJ Cartridges Replacing Ink Tanks 6 Close the front cover The cartridge holder moves to the home position on the right side of the printer The printer automatically cleans the print head unit Note ...

Page 79: ...C 22e Photo BJ Cartridge runs out of ink or when you want to switch a BJ cartridge with another one follow the procedure below to change the BJ cartridges Make sure the printer is connected to the power outlet 1 Open the front cover The cartridge holder moves to the center of the printer ...

Page 80: ...ing BJ Cartridges Replacing the BJ Cartridge 2 Raise the blue cartridge lock lever on the right side of the cartridge holder to unlock the cartridge holder 3 Lift the BJ cartridge out of the cartridge holder ...

Page 81: ...ately If you are exchanging BJ cartridges for a special print job hold the BJ cartridge with the label facing you and the print head down and store it in the SB 21 Ink Cartridge Storage Box Always hold the BJ cartridge by its sides Never touch the silver plate print head or the sharp edges around the print head Note ...

Page 82: ... Cartridge 4 Take the new BJ cartridge out of its package Remove the orange protective cap and tape 5 Set the BJ cartridge into the cartridge holder Then lower the cartridge lock lever until it locks into place Protective Cap Protective Tape ...

Page 83: ...er thickness lever for the type of media that you are going to load Setting the Paper Thickness Lever 7 Close the front cover The cartridge holder moves to the home position on the right side of the printer The printer automatically cleans the print head unit Note ...

Page 84: ...ver Using the Windows Printer Driver Printer Driver Basics Opening the Printer Properties Dialog Box Selecting the Print Mode Setting the Page Size Confirming the Paper Feed Using Online Help Closing the Printer Properties Dialog Box ...

Page 85: ...en the printer and your computer To use the printer with your computer you must install the printer driver For instructions on installing the printer driver refer to the Quick Start Guide You ll also want to use the online Help to learn more about the functions of the printer driver Using Online Help Note ...

Page 86: ...om the Start menu This section describes the general procedures for opening the Printer Properties dialog box Depending on the application program you use different menu items may be used for printing For more details refer to the User s Manual for your application program From Your Application Program You can open the Printer Properties dialog box from your application program before printing 1 S...

Page 87: ...er Driver Opening the Printer Properties Dialog Box 2 Make sure that Canon BJC 2100 is selected in the Printer box If another printer name is displayed click the down arrow and then select Canon BJC 2100 from the pull down list ...

Page 88: ... Opening the Printer Properties Dialog Box 3 Click the Properties button The Printer Properties dialog box opens Make sure that the Main Page Layout Stamp Background and Maintenance tabs are displayed in the Printer Properties dialog box ...

Page 89: ...all application programs open the Printer Properties dialog box directly from the Start menu This method is also helpful when you wish to use maintenance functions such as print head cleaning without starting up an application program 1 Click the Start button Point to Settings then click Printers 2 When the Printers window is displayed click the Canon BJC 2100 icon ...

Page 90: ...ure that the Main Page Layout Stamp Background and Maintenance tabs are contained in the Printer Properties dialog box When you open the Printer Properties dialog box directly from the Start menu some other tabs such as General and Details are added by the Windows operating system For more details on these additional tabs refer to your Windows documentation Note ...

Page 91: ... assigned Selecting a Default Print Mode The following print modes are set up as defaults in the printer driver When you select an icon in the Choose Print Mode box the combination of BJ Cartridge and Media Type settings changes automatically Select the most appropriate icon according to your print job Print Mode Icon Purpose BJ Cartridge Media Type For printing documents that consist mostly of te...

Page 92: ...the printer driver use the online help Using Online Help Automatically recognizes photographs and graphics and prints using the optimum print settings This print mode is the best choice when you print data that contains different elements such as text tables graphs and photographs in the same document Color Plain Paper Produces high print quality for printing photographs and other graphics with fi...

Page 93: ... Media Type settings with the BJ cartridge and print media installed in the printer 1 Open the Printer Properties dialog box then click the Main tab 2 Select the desired icon according to your print purpose in the Choose Print Mode box 3 Make sure that the BJ Cartridge and Media Type settings match the BJ cartridge and print media installed in the printer ...

Page 94: ...dia Type box the icon that indicates the current settings changes to User modified You can start a print job with the User modified icon or you can save the settings in the Choose Print Mode box under a new icon Use the online help feature to learn how to save the modified settings Using Online Help Note Current Setting ...

Page 95: ... box is identical to the paper size setting in the application program Confirming the Page Size You can view the size of paper you use in the print settings information box of the Main tab Make sure that Page Size is identical to the setting in the application program before printing If this information is not correct click on the Page Layout tab and make the correct selections Print Settings Info...

Page 96: ...s Printer Driver Setting the Page Size Changing the Page Size for standard paper sizes 1 Click the Page Layout tab 2 Click the down arrow in the Page Size box then select the appropriate page size from the pull down list ...

Page 97: ...r Setting the Page Size Changing the Paper Size for custom paper sizes 1 Click the Page Layout tab 2 Click the down arrow in the Page Size box then select Custom Size from the pull down list The Custom Page Size dialog box is displayed ...

Page 98: ...ge Size 3 Select inches or millimeters for the unit of measurement in the Unit box and enter the desired width and height within the following ranges width 3 94 to 9 50 100 0 mm to 241 3 mm height 3 94 to 23 0 100 0 mm to 584 2 mm 4 Click the OK button ...

Page 99: ...deline in the Main tab If this information is not correct click on the Page Layout tab and make the correct selections Use the online help feature to find out about the Settings on the Page Layout tab Using Online Help Manual Feed is not available for the BJC 2100 Only Auto Feeder is provided Illustrated Guideline Note ...

Page 100: ...on the screen of your computer Use the online help to learn about all the features of your printer driver Finding Information on a Particular Topic 1 When you click the button on the upper right corner of the Printer Properties dialog box the shape of the mouse pointer changes to 2 Click the desired item to learn more about the item A detailed explanation appears ...

Page 101: ... 1 Click the Help button on the lower right corner of the Printer Properties dialog box 2 When the contents of the Canon BJ Printer Driver Help are displayed select the desired item to learn more about the item To find an item you want information about click the Index or Find tab and enter a keyword ...

Page 102: ...alog Box After specifying the necessary print settings close the Printer Properties dialog box and start your print job 1 Make sure the information on the tabs is correct 2 Click the OK button The print settings become enabled and the Printer Properties dialog box closes ...

Page 103: ...rties Dialog Box To set the print settings without closing the Printer Properties dialog box click the Apply button To ignore any changes you have made click the Cancel button To change the print settings back to the factory settings click the Defaults button Note ...

Page 104: ...ing the Macintosh Printer Driver Printer Driver Basics Selecting a Printer Driver Changing the Page Setup Dialog Box Settings Changing the Print Dialog Box Settings Using Balloon Help Using Background Printing Using the Printer With a Network ...

Page 105: ...een the printer and your computer To use the printer with your computer you must install the printer driver For instructions on installing the printer driver refer to the Quick Start Guide You ll also want to use the online Help to learn more about the functions of the printer driver Using Balloon Help Note ...

Page 106: ...g box and the Print dialog box you must first go into Chooser in the Apple Menu and choose the correct printer driver Selecting the Printer Driver Using Chooser Make sure the printer is connected to your Macintosh 1 Select Chooser from the Apple Menu The Chooser is displayed 2 Click the BJC 2100 icon ...

Page 107: ...tosh Printer Driver Selecting a Printer Driver 3 To perform background printing set Backgrounding to On 4 Click in the close box to close the Chooser You can now use the BJC 2100 for printing Close Box Close Box Click On ...

Page 108: ... dialog box and select the paper size you are using with your printer Selecting the Paper Size and the Orientation You can open the Page Setup dialog box from your application program 1 Select the command used for Page Setup in your application program Normally click Page Setup from the File menu and the Page Setup dialog box is displayed 2 Click on Paper Size and then select the appropriate paper...

Page 109: ...og box closes Selecting the Paper Size for custom paper sizes When you use custom paper sizes select any one of Custom1 to Custom3 1 Select the command used for Page Setup in your application program Normally click Page Setup from the File menu and the Page Setup dialog box is displayed Depending on the application more options may be displayed ...

Page 110: ...s for the unit of measurement in Unit and enter the desired width and height 4 Click the Apply button The Custom dialog box closes and the specified paper size is set Any of Custom1 to Custom3 can be specified as the user defined paper size To make the setting made with the Page Setup dialog box the default so that it is automatically selected whenever a new document is created place a check mark ...

Page 111: ... section explains how to make the required settings before you start printing You must enter values for Copies Pages BJ Cartridge Media Type and Print Mode This section describes the general procedure for opening the Print dialog box from an application program Depending on the program you are using different menu items may be used for printing For more details refer to the User s Manual for your ...

Page 112: ...ging the Print Dialog Box Settings 2 Enter the number of copies to be printed and then set which pages are to be printed When only certain pages of a document are to be printed click the From button and enter the first and last print pages Note ...

Page 113: ...ings 3 Select BJ Cartridge and Media Type Click the up or down arrow to display a pop up menu When a document created in color is to be printed out in monochrome place a check mark in the Print Grayscale checkbox Paper Feed includes only Auto Feeder as a selection item Note ...

Page 114: ...e Halftoning and Color Correction for the selected Print Mode Print Mode Icons Text Prints documents made up primarily of text at normal quality Graphic Intended for printing graphs and other computer graphics with clear color boundaries Photo Intended for printing photographs and other graphics that use gradations of color and Tone Manual Allows you to customize the print mode settings 5 Click th...

Page 115: ...iew of the Document To view a preview of the document as it will appear when printed click the Options button and change the output destination 1 Open the Print dialog box and click the Options button The Options dialog box is displayed 2 Select Preview as the output destination and click the OK button ...

Page 116: ...116 Using the Macintosh Printer Driver Changing the Print Dialog Box Settings 3 Click the Preview button in the Print dialog box The Preview dialog box is displayed ...

Page 117: ...tisfied with the document and want to print it click the Print button To close the preview screen without printing click the Cancel button Saving a Document as a PICT File To save your document as a PICT file click the Options button and change the output destination 1 Open the Print dialog box and click the Options button The Options dialog box is displayed 2 Select PICT File as the output destin...

Page 118: ...h Printer Driver Changing the Print Dialog Box Settings 3 Click the File button in the Print dialog box 4 Type in the name under which you want to save and click the Save button The document data is saved in PICT file format ...

Page 119: ...ver Displaying Balloon Help To display the balloon help select Show Balloons from the Help menu Position the pointer over the desired item to display a balloon help explanation 1 Select Show Balloons from the Help menu 2 Display the printer driver screens the Page Setup dialog box the Print dialog box and so forth 3 Position the cursor over the item for which you want to display an explanation An ...

Page 120: ...taneously while printing documents is called Background Printing To perform background printing select Chooser from the Apple Menu select a printer driver and set Backgrounding to On During background printing you can display the BJ PrintMonitor to confirm the progress of printing or to stop the printing Displaying the BJ PrintMonitor Window When Backgrounding is set to On the BJ PrintMonitor star...

Page 121: ...121 Using the Macintosh Printer Driver Using Background Printing Closing the BJ PrintMonitor Window When you select Close Status Window from the File menu the BJ PrintMonitor window closes ...

Page 122: ...e when the print job was accepted The total number of print queue documents is displayed in the bottom row Control Buttons Suspends printing of the document Restarts the printing of the document Suspends the printing of specified documents only Restarts the printing of the documents suspended with Stops printing of the specified document Shows information on the document currently being printed Th...

Page 123: ...e while holding down the mouse button When you release the button the document moves to the selected position You can temporarily suspend the printing of one document so that another document in the print queue can be printed out You can stop printing Click the document name you want to stop printing and then click the icon The selected document is deleted from the list You can suspend or restart ...

Page 124: ... connected to an Ethernet environment Install the printer driver on all the computers with USB that will use this printer The printer must be connected to the computer acting as the print server via a USB interface cable The print server and the client machines use different printer drivers and different tools to confirm printing progress Refer to the example shown below Client Machine Client Mach...

Page 125: ... server via an Ethernet network From a client machine select the printer driver called BJC 2100 Server When printing is executed data is sent to the printer via the print server From a client machine the progress of printing can be confirmed by starting the BJ StatusMonitor on the print server Selecting the Printer Driver To use the printer with a network the correct printer driver must be install...

Page 126: ...126 Using the Macintosh Printer Driver Using the Printer With a Network 2 Select the BJC 2100 icon and select the printer name from Connected to 3 Click the Share button ...

Page 127: ... is selected for Enter New Print Server Name and then click the Send button 5 Confirm that a new print server name has been added to Current Print Servers and then click the Close button 6 Click the closebox to close the Chooser You can enter any desired name in the Enter New Print Server Name box Note ...

Page 128: ...sing the Printer With a Network Setting up client machines 1 Select Chooser from the Apple Menu and make AppleTalk active 2 Select the BJC 2100 Server icon and select the print server in Connected to 3 Click the closebox to close the Chooser ...

Page 129: ...onfirming the Status of the Print Server from a Client Machine When the progress of printing with the print server is to be confirmed in the BJ PrintMonitor start the BJ StatusMonitor Starting the BJ StatusMonitor Double click the BJ StatusMonitor icon in the BJ Extra folder ...

Page 130: ...elect Print Server Selection from the File menu 2 Select a printer and a printer server on which you can check printing progress If AppleTalk Zone is set select a zone that includes a print server on which you can check printing progress Closing the BJ StatusMonitor window Select Quit from the File menu to close the BJ StatusMonitor Note ...

Page 131: ...in the print queue includes the document name number of pages number of copies and the time at which the print job was accepted The total number of documents in the print queue is displayed in the bottom row Functions of the buttons Suspends the printing of specified documents only Restarts printing of the documents suspended with Stops printing of the specified document Displays information relat...

Page 132: ...top printing and then click the icon The selected document is deleted from the list Suspend Restart printing Click the name of the document for which you want to suspend printing and then click the icon To restart printing click the icon The owner of a computer can be determined from the Owner Name item after selecting File Sharing from the control panel When you are using two or more print server...

Page 133: ...133 Maintaining the Printer Maintaining the Printer Cleaning the Printer Printing a Nozzle Check Pattern Cleaning the Print Head Cleaning the Paper Feed Rollers Transporting the Printer ...

Page 134: ...leaning the Printer The inside of the printer may become soiled with ink and paper dust as the printer is used 1 Unplug the printer from the power outlet If you have been using the printer wait at least one minute before proceeding ...

Page 135: ...artridge holder To avoid serious personal injury never use flammable solvents such as thinners benzene or alcohol to clean the printer If such substances come in contact with electrical components inside the printer they could cause a fire or electric shock Always unplug the printer from the power outlet when you are cleaning it You could touch moving parts inside the printer and suffer injury if ...

Page 136: ...e streaked or the color tones are not correct or after print head cleaning Make sure that the printer is plugged in and more than one sheet of plain paper is loaded in the printer For Windows users For Macintosh users The following sections describe how to print the Nozzle Check Pattern using your printer driver You can also print the Nozzle Check Pattern directly from the printer Press the RESUME...

Page 137: ...a Nozzle Check Pattern For Windows users 1 Open the Printer Properties dialog box then click the Maintenance tab 2 Click the Nozzle Check Pattern icon in the Test Prints box 3 When a confirmation message appears click the OK button Windows ...

Page 138: ...138 Maintaining the Printer Printing a Nozzle Check Pattern For Macintosh users 1 Select Page Setup from the File menu then click the Utilities button 2 Select Test Print Macintosh ...

Page 139: ...139 Maintaining the Printer Printing a Nozzle Check Pattern 3 Select Nozzle Check Pattern 4 When a confirmation message appears click the OK button ...

Page 140: ...Check Pattern The patterns show the status of the BJ cartridge BC 21e Color BJ Cartridge or BC 22e Photo BJ Cartridge Black BJ Cartridge If the pattern is broken or missing or a specific color is not printed clean the print head Cleaning the Print Head 24 24 24 64 24 24 24 24 128 ...

Page 141: ...ad clears the nozzles Cleaning the print head consumes ink so clean the print head only when necessary Make sure that the printer is plugged in The following sections describe how to start print head cleaning from the printer driver For Windows users For Macintosh users Note ...

Page 142: ... users 1 Open the Printer Properties dialog box then click the Maintenance tab 2 Select the print head cleaning icon in the Print Head Cleaning box 3 When a confirmation message appears click the OK button Cleaning begins this takes approximately 30 seconds Windows ...

Page 143: ...143 Maintaining the Printer Cleaning the Print Head For Macintosh users 1 Select Page Setup from the File menu then click the Utilities button 2 Select Print Head Cleaning Macintosh ...

Page 144: ...144 Maintaining the Printer Cleaning the Print Head 3 Click the OK button The Cleaning begins Completion takes approximately 30 seconds ...

Page 145: ...If you frequently print on specially coated paper like High Resolution Paper paper dust will accumulate inside the printer and may adversely affect paper feed To prevent this clean the feed rollers using the cleaning sheet provided in the packet of coated paper ...

Page 146: ...e Paper Feed Rollers 1 Peel the two pieces of tape off the cleaning sheet 2 Load the cleaning sheet Load the sheet with the taped side facing up and the sticky pads down Slide the paper guide snug against the left side of the cleaning sheet ...

Page 147: ...alog box click the Maintenance tab and then click the clean paper feed rollers icon Select Page Setup from the File menu then click Utilities and click the Feed Rollers Cleaning icon 4 When you are prompted to confirm the cleaning click the OK button Do not re use a cleaning sheet Important Windows Macintosh ...

Page 148: ...the original box make sure that the printer is packaged properly so that it does not get damaged during the transportation 1 Open the front cover and remove the BJ cartridge from the cartridge holder Store the removed BJ cartridge in the SB 21 Ink Cartridge Storage Box 2 Remove the paper rest and the paper output tray from the printer 3 Unplug the power cord from the power outlet ...

Page 149: ...inter Transporting the Printer 4 Disconnect the printer cable from the computer and printer Also disconnect the power cord from the printer 5 Reattach the tape to the printer and insert the printer into its plastic bag Tape ...

Page 150: ...ransporting the Printer 6 Fit the packing material on either end of the printer and pack the printer into the original box If you are shipping the printer through a shipping agent mark the box with FRAGILE or HANDLE WITH CARE Note ...

Page 151: ...leshooting Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid job Paper Jams or Does Not Feed An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon ...

Page 152: ...Bottom Right Corner Right Edge or Bottom Edge Text or Image Reversed Mirrored Enlarged Reduced Printing Not Correct Single Page Prints Over Two or More Pages Colors Streaked or Incorrect Straight Lines Are Broken Printed Pages Curled Backs of Pages Stained With Ink Ink Blurred Printed Surface Scratched White Streaks Visible Colors Streaked or Uneven Last Part of Print Job Not Printing Characters a...

Page 153: ...or BJ Cartridge or BC 22e Photo BJ Cartridge depending on your application Replacing the BJ Cartridge CHECK 2 BLACK SELECTED IN THE PRINTER DRIVER Confirm that the BJ cartridge setting in the printer driver dialog box is not Black and that it matches the type of cartridge installed Types of BJ Cartridges CHECK 3 GRAYSCALE PRINT SELECTED Open the Printer Properties dialog box and disable Grayscale ...

Page 154: ...wrong printer driver one that supports only monochrome printing is selected all the documents are printed in monochrome Start the print job again and check that Canon BJC 2100 is displayed in the Name entry box of the Print dialog box If the name of another printer is displayed click the down arrow and select Canon BJC 2100 from the pull down list To avoid this problem set the BJC 2100 as the defa...

Page 155: ...ion Paper Glossy Photo Paper or High Gloss Film These media provide better color reproduction and brighter colors than plain paper If you are printing graphs or charts use the BC 21e Color BJ Cartridge The BC 22e Photo BJ Cartridge is the best choice for natural images with fine color gradations such as photographs A clogged or worn BJ cartridge may cause printing problems Print a Nozzle Check Pat...

Page 156: ...Type settings match the BJ cartridge and media currently set in the printer Selecting the BJ Cartridge and Media Type You may also want to click the Advanced button in the Main tab Click the Color tab check that Color Adjustment is enabled and then adjust the colorsettingssuchasColorBalance OutputStyle and Brightness Changing the Print Dialog Box Settings Select the Color panel and change the sett...

Page 157: ... INSTALLED IN THE BJ CARTRIDGE You may not be able to achieve satisfactory performance with an ink tank that has been re filled or that uses third party ink It is recommended that you use ink tanks specifically designed for use with the Canon BJ cartridge Using BJ Cartridges ...

Page 158: ... may not perfectly match the colors you see on the screen because screen color varies depending on how the screen is viewed and calibrated When the differences between displayed and printed colors are too extreme check the following CHECK 1 IS THE INK IN THE BJ CARTRIDGE IN GOOD CONDITION If there are wide differences between the screen colors and printed colors one of the ink tanks may have run o...

Page 159: ...ecting the Print Mode You may also want to click the Advanced button in the Main tab click the Color tab and adjust the color settings such as Color Balance Output Style and Brightness If Color Adjustment is off click the checkbox to turn it on Changing the Print Dialog Box Settings Use Manual for printing CHECK 3 ARE YOU USING PLAIN PAPER OR HIGH RESOLUTION PAPER The color clarity of your printou...

Page 160: ...n the printer or the computer from the previous print job Unplug the printer and power down the computer then plug the printer back in restart the computer and try printing again To check for print data remaining from a previous job select Settings from the Start menu then click Printers Double click the BJC 2100 icon If you see one or more print jobs queued for printing select Purge Print Documen...

Page 161: ...100 is displayed in the Name entry box of the Print dialog box If another driver is selected click the down arrow and select Canon BJC 2100 from the pull down list To avoid this problem set the BJC 2100 as the default printer CHECK 3 ARE THE PRINTER AND COMPUTER SECURELY CONNECTED Check the printer cable connections at the printer and computer A faulty or loose connection can result in a printout ...

Page 162: ... the screen when you print a certain file the cause of the problem may be in the file or the application program you are using Rebuild the file and print it again If the rebuilt file prints correctly the original file was probably faulty If the rebuilt file does not print correctly contact the software application company Before You Call for Help ...

Page 163: ...n Check the button for Orientation in the Page Layout tab Select Page Setup from the File menu and check Orientation CHECK 2 IS LANDSCAPE ORIENTATION SPECIFIED IN THE APPLICATION PROGRAM Check the Orientation feature in your application program Some application programs have a setting in the print dialog box that allows you to set the orientation For details refer to the documentation of the appli...

Page 164: ...lace the paper in the printer or change the page size setting Setting the Page Size Changing the Page Setup Dialog Box Settings CHECK 2 IS SCALED PRINTING SET FOR REDUCTION IN THE PRINTER DRIVER If Scaled Printing is set for reduction in the printer driver the document is reduced and printed in the top left corner of the page To disable Scaled Printing open the Printer Properties dialog box for Wi...

Page 165: ...right or bottom margins and cut off from view CHECK 1 IS THE PAPER IN THE PRINTER SMALLER THAN THE PAGE SIZE SPECIFIED IN THE PRINTER DRIVER If you print on paper smaller than the page size selected in the printer driver text is printed in the bottom right corner or cut off at the bottom or right edge of the paper Open the printer driver dialog box and check the page size setting If the setting do...

Page 166: ...arged and printed in the bottom right corner or cut off at the bottom or right edge of the paper To disable Scaled Printing open the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh and change the setting Refer to the printer driver online help for more details Opening the Printer Properties Dialog Box Changing the Page Setup Dialog Box Settings Macintosh Window...

Page 167: ...OR T SHIRT TRANSFER SELECTED FOR MEDIA TYPE Open the printer driver dialog box and check the Media Type setting If the setting is not correct click the down arrow and select the correct media from the pull down list The Media Type setting must match the media loaded in the printer for the print job Selecting the Print Mode Changing the Print Dialog Box Settings Macintosh Windows ...

Page 168: ...led Printing to enlarge or reduce the print job so it fits on the paper in the printer first set the Page Size in the Page Layout tab to the size specified in the application program Next set the Printer Page Size to the size of the paper in the printer CHECK 2 ARE YOU USING THE CORRECT PAPER SIZE FOR SCALED PRINTING To set the scale for the enlargement or reduction load paper that matches the pri...

Page 169: ...e Layout tab and select the Page Size that matches the Page Size setting in the application program Setting the Page Size CHECK 2 IS THE SIZE OF THE TOP MARGIN SPECIFIED IN THE APPLICATION PROGRAM TOO LARGE In the application program set the top bottom right or left margin to the minimum values If you cannot change the margin increase the number of lines per page For more information about setting...

Page 170: ...the printed patterns Clean the print head when the patterns are broken or missing Printing a Nozzle Check Pattern Cleaning the Print Head CHECK 2 HAS THE PROTECTIVE TAPE OR CAP BEEN REATTACHED After removing the orange protective cap and tape do not attempt to re attach them to the BJ cartridge Re attaching the tape or cap can cause air bubbles or trap dirt or dust and clog the ink nozzles If the ...

Page 171: ...Print Media Straight Lines Are Broken CHECK 1 IS THE BJ CARTRIDGE INSTALLED CORRECTLY Remove the BJ cartridge and re install it correctly Replacing the BJ Cartridge CHECK 2 IS PRINT QUALITY SET TO FAST IN THE PRINTER DRIVER Changing Print Quality to Fine in the printer driver may improve the quality of printed straight lines 1 Open the Printer Properties dialog box 2 Click the Advanced button in t...

Page 172: ...wavy CHECK 1 ARE YOU PRINTING ON THIN PAPER The large amount of ink used to print color photographs and illustrations can cause printed pages to curl or warp For such cases be sure to use special media such as High Resolution Paper or Glossy Photo Paper When you use High Resolution Paper Glossy Photo Paper or other special media always load the pages with the print side facing up Only one side of ...

Page 173: ...og box and click the Advanced button in the Main tab 2 Click the Color tab 3 Use the Intensity slide bar to change the Intensity setting 1 When using Manual for printing click the Details button in the Print dialog box 2 Click the Color panel and use the Intensity slide bar to change the intensity setting Curling occurs most frequently with small paper sizes such as A5 To avoid this curling proble...

Page 174: ...IRTY Clean the printer periodically Printouts may be stained by excess ink inside of the printer Cleaning the Printer CHECK 2 IS A PAGE EJECTED BEFORE THE PREVIOUS PAGE IS DRY If you are printing on media that requires a few minutes to dry remove each page from the paper output tray as it is ejected from the printer This prevents the next page from stacking on top of a printed page before it is dr...

Page 175: ... to spread in printing color documents that require large amounts of ink and reduces the tendency for ink to spread where black areas are adjacent to colored areas 1 Open the Printer Properties dialog box 2 Click the Advanced button in the Main tab 3 In the Quality tab drag the slide bar to the right toward the Fine setting 1 When using Manual for printing click the Details button in the Print dia...

Page 176: ... so clean the print head Cleaning the Print Head CHECK 4 IS THE PRINTER DRIVER SET FOR HIGH DENSITY PRINTING The Intensity setting in the printer driver can be used to adjust print density that is the amount of ink used to print Lowering the print density setting can reduce the tendency for ink to spread in color photographs or illustrations 1 Open the Printer Properties dialog box and click the A...

Page 177: ...int on paper thicker than the allowed maximum weight of 28 lb 105 g m2 the print head may scratch the printed surface of the page If you experience difficulty when printing on thick paper clean the print head Cleaning the Print Head CHECK 2 IS THE PAPER THICKNESS LEVER SET CORRECTLY When printing on thick paper such as envelopes or banner paper move the paper thickness lever all the way to the rig...

Page 178: ... If you execute a high density print job on plain paper the paper may absorb too much ink and curl and the print head may scratch the surface of the curled page Lower the Intensity setting 1 Open the Printer Properties dialog box and click the Advanced button in the Main tab 2 Click the Color tab 3 Use the Intensity slide bar to change the color density setting 1 When using Manual for printing cli...

Page 179: ... Area White Streaks Visible CHECK PRINT A NOZZLE CHECK PATTERN If colors are broken or missing clean the print head If any portion of the Nozzle Check Pattern is streaked the print head could be clogged or the BJ cartridge may be worn out Printing a Nozzle Check Pattern Cleaning the Print Head Replacing the BJ Cartridge If the Nozzle Check Pattern prints normally there may be a problem in the appl...

Page 180: ...print again This reduces uneven coloration you may see in a document where a large amount of ink is used 1 Open the Printer Properties dialog box 2 Click the Advanced button in the Main tab 3 In the Quality tab drag the slide bar to the right toward Fine and click the OK button 1 When using Manual for printing click the Details button in the Print dialog box 2 In the Quality panel drag the slide b...

Page 181: ...thes uneven or streaked colors 1 Open the Printer Properties dialog box 2 Click the Advanced button in the Main tab 3 In the Halftoning box under the Quality tab disable Auto if it is checked and enabled 4 Click Diffusion and click the OK button 1 When using Manual for printing click the Details button in the Print dialog box 2 In the Quality panel set Halftoning to Scatter Macintosh Windows ...

Page 182: ...age size setting in the printer driver part of each page may not print Open the printer driver dialog box and adjust the setting Setting the Page Size Changing the Page Setup Dialog Box Settings Set the same page size setting for the application program and the printer driver CHECK 2 ARE THE COMPUTER AND PRINTER SECURELY CONNECTED Check the connection of the printer cable at the computer and print...

Page 183: ...stem Confirm whether or not a WPS driver is installed in your system Change the WPS driver port setting to FILE or delete the WPS driver 1 Open the WPS Driver Properties window 2 In the Details tab select FILE in the Print to the following port setting 3 To delete the WPS driver select Programs and then Windows Printing System from the Windows Start menu and click Uninstall Windows ...

Page 184: ...w printer and is not a PostScript printer Therefore if you use an application program that only supports PostScript the lines of characters and figures may print with unnatural notches Always use an application program that supports QuickDraw Some PostScript application programs have a setting that allows you to use ATM fonts or TrueType fonts When you specify the ATM fonts or TrueType fonts in an...

Page 185: ...er the magenta setting when the reds are too dark or raise the cyan setting when the blues are too light 1 Open the Printer Properties dialog box and click the Advanced button in the Main tab 2 Click the Color tab 3 Move the slide bars of the individual colors to the left or right or click the arrows on each end of the slide bars If Color Adjustment is grayed out and cannot be used check Color Adj...

Page 186: ...ple adjusting the brightness toward Light makes the overall image brighter with stronger contrast in the light areas and lower contrast in the dark areas Brightness is also referred to as the gamma curve coefficient 1 Open the Printer Properties dialog box and click the Advanced button in the Main tab 2 Click the Color tab 3 Specify the desired brightness setting in the Brightness box If Brightnes...

Page 187: ... specify whether intermediate tones are emphasized in the printout or primary colors are printed more brightly Auto Samples the data stream and selects the optimum Windows matching method for the print job Accurate or Emphasizes intermediate tones Best suited for natural Photo images skin tone sky blue foliage green etc Vivid or Graphic Emphasizes primary colors Reds blues yellows printed brightly...

Page 188: ...he Output Style box If Output Style is grayed out and cannot be used check Color Adjustment in the checkbox For Windows 98 confirm that Use ICM is not checked 1 When using Manual for printing click the Details button 2 Select the Color panel 3 Specify the Matching Method setting If Output Style is grayed out and cannot be used check Matching Method in the checkbox Note Note Macintosh Windows ...

Page 189: ...rate After It Is Plugged In Print Job Does Not Start Printing Halts Printing Starts But Nothing Prints Cartridge Holder Does Not Move to Center Cartridge Holder Does Not Return to Home Position Checking the Printer and Computer Connection Setting the BJC 2100 as the Default Printer ...

Page 190: ...omatically as soon as it is plugged into the power outlet Confirm that printer power plug is connected to the printer and plugged into a live power outlet CHECK 2 IS THE POWER OUTLET LIVE Connect another electrical device to the same power outlet If the other device operates normally the power outlet is functioning normally If you perform these checks and the problem is not solved unplug the print...

Page 191: ...rinter Does Not Operate After It Is Plugged In CHECK 2 ARE YOU PRINTING A VERY LARGE FILE A very large file may require some time to process before printing begins Photographs and illustrations can increase the size of a file For a very large file wait a few minutes for the print job to begin CHECK 3 ARE THE PRINTER AND COMPUTER SECURELY CONNECTED Check the printer cable connections at the printer...

Page 192: ... is displayed in the Name entry box of the Print dialog box If another driver is selected click the down arrow and select Canon BJC 2100 from the pull down list If BJC 2100 does not appear in the list you must install the printer driver If you use only the BJC 2100 select the BJC 2100 as the default printer Select BJC 2100 from the Chooser in the Apple menu Setting the BJC 2100 as the Default Prin...

Page 193: ...er set your printer port to LPT1 If you are using the USB Interface to connect your printer set your printer port to USBPRNnn 1 Open the Printer Properties dialog box directly from the Start menu 2 Click the Details tab and select LPT1 or USBPRNnn in the Print to the following port box LPT1 Canon BJ LPT Printer Port Opening the Printer Properties Dialog Box Windows ...

Page 194: ...black ink on plain paper the print job may require more time CHECK 2 HAS THE PRINTER BEEN OPERATING FOR A LONG TIME The print head may occasionally overheat during a long print job If the print head overheats printing pauses at the end of a pass across the page to allow time for the print head to cool and then restarts after a brief interval Interrupt printing at a convenient point unplug the prin...

Page 195: ...be worn Print a Nozzle Check Pattern to check the status of the print head and clean the print head Printing a Nozzle Check Pattern Cleaning the Print Head If the problem is not solved replace the ink tank or the BJ cartridge Replacing Ink Tanks Replacing the BJ Cartridge If the Nozzle Check Pattern looks correct check that the printer is connected to the computer securely If the connection is loo...

Page 196: ...the BJ Cartridge Cartridge Holder Does Not Move to Center You want to switch the BJ cartridge replace an ink tank or replace the BJ cartridge but the cartridge holder does not move to the center when you open the front cover CHECK 1 IS THE PRINTER TURNED ON Confirm that the printer is plugged in CHECK 2 HAVE YOU BEEN PRINTING FOR AN EXTENDED PERIOD The print head overheats if you print continuousl...

Page 197: ...pen the front cover CHECK IS THE BJ CARTRIDGE CORRECTLY INSTALLED The cartridge holder will not return to the home position if the BJ cartridge is not correctly installed Disconnect the power cord Then reconnect the power cord and reinstall the BJ cartridge If the reinstalled cartridge holder still does not return to the starting position install another BJ cartridge Replacing the BJ Cartridge If ...

Page 198: ... with the direct connection contact the manufacturer of the device The printer cable may be faulty or you may be using the wrong type of cable Replace the printer cable and try again Recommended printer cable specifications are as follows When using the parallel interface Material AWG28 or larger Type Twisted pair shielded cable Length Up to 2 0 m 6 5 ft Connectors Amphenol 30360 or equivalent Whe...

Page 199: ...r you may find it convenient to set the BJC 2100 as the default printer 1 On the Windows desktop click the Start button point to Settings and click Printers 2 When the Printer window opens click the BJC 2100 icon to highlight it 3 Select Set As Default from the File menu 1 Select Chooser from the Apple menu 2 Select BJC 2100 Windows Macintosh ...

Page 200: ...200 Troubleshooting Paper Jams or Does Not Feed Paper Does Not Feed From Auto Sheet Feeder Envelopes Do Not Feed Paper Skewing During Feeding Multiple Sheets Feed Together Paper Jam ...

Page 201: ...er or other media thicker than 28 lb 105 g m2 CHECK 2 IS THE SHEET FEEDER OVERLOADED The number of sheets you can load in the auto sheet feeder depends on the media you are using The media does not feed correctly if you exceed the prescribed number of sheets Notes on Handling Print Media CHECK 3 IS THE PAPER FOLDED OR CURLED To avoid misfeeds and paper jams do not load paper in the auto sheet feed...

Page 202: ...Make sure the paper rest is installed on the printer at all times CHECK 5 ARE YOU PRINTING TRANSPARENCIES OR BACK PRINT FILM If you are printing on transparencies or back print film insert a sheet of plain paper of the same size in the auto sheet feeder behind the transparencies or film ...

Page 203: ...down firmly around the edges of the stack to flatten the envelopes and expel air from inside the envelopes If the envelopes are still not perfectly flat hold the edges of the stack diagonally and bend them gently to straighten them Make sure that the flaps in the stack are straight and not overlapping If the envelopes still do not feed use a pen or similar object to flatten the edges of the envelo...

Page 204: ...LY If the paper guide on the auto sheet feeder is not set correctly the paper does not feed straight or may jam in the printer The paper guide must be snug against the side of the stack and not too tight CHECK 4 ARE THE ENVELOPES LOADED CORRECTLY To avoid misfeeds and jams always load the top edge of an envelope or stack of envelopes lengthwise with the flap side down Envelopes ...

Page 205: ...edia does not feed correctly if you exceed the prescribed number of sheets CHECK 2 IS THE PAPER FOLDED OR CURLED To avoid misfeeds and paper jams do not load paper in the auto sheet feeder that is folded curled or wrinkled Notes on Handling Print Media CHECK 3 IS THE PAPER GUIDE SET CORRECTLY If the paper guide on the auto sheet feeder is not set correctly the paper does not feed straight or may j...

Page 206: ... static cling and align the edges Fanning the stack separates the sheets so they can feed smoothly from the auto sheet feeder CHECK 2 IS THE AUTO SHEET FEEDER OVERLOADED The number of sheets you can load in the auto sheet feeder depends on the media you are using The media does not feed correctly if you exceed the prescribed number of sheets CHECK 3 IS THE PAPER FOLDED OR CURLED To avoid misfeeds ...

Page 207: ...ve it 1 Slowly pull the paper out of the printer from the auto sheet feeder or the paper output slot whichever is easier If the paper tears or shreds unplug the printer then open the front cover and remove all the fragments of paper 2 Close the front cover load the paper and then print again ...

Page 208: ...Feed You can load paper within the range of 17 to 28 lb 64 to 105 g m2 in the auto sheet feeder Media Sizes To avoid misfeeds and paper jams do not load wrinkled folded or curled paper in the auto sheet feeder Notes on Handling Print Media Note ...

Page 209: ...209 Troubleshooting An Error Message Appears Error Writing to LPT1 or USBPRNnn Application Error General Protection Fault Other Error Messages Windows Windows ...

Page 210: ...ower button on the printer Printer Does Not Operate After It Is Plugged In CHECK 2 ARE THE PRINTER AND COMPUTER CONNECTED PROPERLY Check the connections of the printer cable at the computer and the printer CHECK 3 IS PRINT SPOOLING OPERATING CORRECTLY Cancel spooling and send the print job directly to the printer 1 Open the Printer Properties dialog box from the Start menu 2 Click the Details tab ...

Page 211: ...nu 2 Click the Device Manager tab 3 Select Ports COM LPT then double click Canon BJ LPT Printer Port LPT1 4 In the General tab check that Original Configuration Current is enabled An error will occur if this item is disabled Read the message under Device Status and verify that a problem is not indicated 5 Click the Resources tab and read the message in the list under Conflicting device list If a c...

Page 212: ...n select Properties 2 Double click Universal serial bus controller on the Device manager tab and then double click CANON BJC 2100 3 Note what is displayed on the General tab CHECK 5 IS THE PRINTER DRIVER INSTALLED CORRECTLY There may be a problem with the printer driver Uninstall the printer driver and install it again ...

Page 213: ...ails tab If LPT1 is displayed in the Print to the following port box the printer port is set to the parallel port If USBPRNnn nn numerals is displayed in the Print to the following port box the printer port is set to the USB port If the printer port setting does not match the printer s interface connection type shut down Windows and unplug the printer Then connect the printer using the correct int...

Page 214: ...d in your computer 1 Click Start point to Settings and click Printers 2 If a WPS driver is installed right click the icon and then select Properties from the pop up menu 3 Click the Details tab and check the Print to the following port setting If the selected port is the port also used by the BJC 2100 change the WPS driver port setting to FILE or delete the WPS driver ...

Page 215: ... APPLICATION PROGRAMS RUNNING IN THE BACKGROUND If you are running several application programs at the same time there may not be enough memory available for the print job Quit the other application programs and try again CHECK 3 DOES THE COMPUTER HAVE SUFFICIENT MEMORY Make sure that you have the required amount of memory installed for the application program you are using to print For details re...

Page 216: ...nneeded files Checking the Printing Environment CHECK 5 IS THERE A PROBLEM IN THE FILE YOU ARE TRYING TO PRINT If one of these errors occurs only when you try to print a particular file there may be a problem in the file or the application program Rebuild the file and try printing it again If there is not a problem with the new file the old file was probably faulty If the same error occurs with th...

Page 217: ...YED IN THE BJ STATUS MONITOR When an error occurs the BJ Status Monitor screen opens The Print Status tab displays a short description of the error and other information about the print job Click the Guide tab to display instructions on how to solve the problem For problems that require more than one step in correcting the problem click the Next button to see the next screen or click the Back butt...

Page 218: ...ment Quit any other application programs you are running in the background Checking the Printing Environment Uninstall the printer driver and reinstall it Restart Windows and try again Try printing again after the current job is finished Could not spool successfully due to insufficient disk space Could not spool successfully due to insufficient memory Printer driver could not be found Background p...

Page 219: ...e required amount of memory is allocated to the application program If there is not enough memory installed install more memory Refer to the User s Manual for your computer for information on installing additional memory Error number 203 displayed Installed printer driver not operating correctly Remove the installed BJ printer driver and then install the printer driver again Macintosh ...

Page 220: ...at the printer cable is securely fastened to the computer and the printer If the problem cannot be solved check the settings in Chooser 1 Select Chooser from the Apple menu 2 Click the BJC 2100 icon 3 Make sure that BJC 2100 is specified in the Connect to box If the problem still cannot be solved remove unneeded documents from Control Panels folder and try again ...

Page 221: ...221 Troubleshooting Other Problems Cannot Install Printer Driver BJ Status Monitor Does Not Open Cannot Execute Background Printing Ink Runs Out Too Quickly ...

Page 222: ...ng the printer driver If you are re installing the printer driver remove any other Bubble Jet printer drivers that have been installed on the computer before re installing the printer driver If an error occurred during installation and you had to shut down the installation procedure you may not be able to install the printer driver because Windows is no longer stable Restart Windows and then reins...

Page 223: ...tion program again CHECK 3 DID YOU SPECIFY THE CORRECT CD ROM DRIVE FOR INSTALLATION If the driver installation program did not start automatically when you loaded the CD ROM double click the My Computer icon then double click the CD ROM icon on the Windows desktop For details about the installation procedure refer to the Quick Start Guide The drive name E for example varies according to how your ...

Page 224: ...STALL ME FIRST CD ROM The Install Me First CD ROM may be damaged On the Windows desktop double click the My Computer icon then double click the CD ROM icon If Windows cannot read the CD ROM call the Canon Customer Care Center Before You Call for Help Getting Help From Canon ...

Page 225: ...be capable of sustaining bi directional data transfer If you are unsure as to whether your computer or printer cable supports bi directional communication contact your hardware manufacturer CHECK 2 IS THE BI DIRECTIONAL OPTION SELECTED IN THE PRINTER DRIVER Check the bi directional option 1 Open the Printer Properties dialog box from the Start menu 2 Click the Details tab and click the Spool Setti...

Page 226: ...space on the hard disk Delete unneeded files to create more space If you are unable to make more space available on your hard disk by deleting files turn background printing off Checking the Printing Environment CHECK 2 IS BACKGROUND PRINTING ENABLED IN THE PRINTER DRIVER 1 Open the Printer Properties dialog box then click the Page Layout tab 2 Check Background Printing in the Background checkbox ...

Page 227: ... front cover for more than a few seconds print head cleaning starts and ink is consumed Although this automatic mechanism is employed to ensure optimum print head performance to conserve ink you want to avoid opening the front cover unnecessarily Print head cleaning also starts automatically whenever you replace a BJ cartridge Note ...

Page 228: ...228 Troubleshooting Before You Call for Help Narrowing Down the Problem Checking the Printing Environment ...

Page 229: ...lp From Canon Hardware problem other than the printer If the printer is operating normally and the settings in the application program are also correct there may be a problem with a printer cable or in the computer system for example memory hard disk interface Contact your computer manufacturer Application program problem Problems that arise only when you use a particular application program are p...

Page 230: ...ndows version and memory capacity 1 Right click the My Computer icon and select Properties from the pop up menu 2 On the General tab note the system name version number and memory capacity Select About This Computer from the Apple menu Checking the amount of free space on the hard disk 1 On the Windows desktop double click the My Computer icon 2 Right click the icon of the hard disk and select Pro...

Page 231: ...esktop click the Start button select Settings and click Printers 2 Right click the BJC 2100 icon and select Properties from the pop up menu 3 Click the Main tab and click the About button The printer driver version is displayed 1 Double click the Extensions Folder in the System Folder and then select the BJC 2100 icon 2 Select Get Info from the File menu 3 Select General Information 4 Check Versio...

Page 232: ...r Fax On Demand System for product specifications and technical information 1 800 526 4345 Free technical support Monday Saturday for products still under warranty 1 757 413 2848 Technical support 7 days a week for products no longer under warranty for 24 99 per call 1 800 423 2366 or for 2 50 per minute to a maximum of 25 00 per call 1 900 246 1200 Within Canada call for technical support 24 hour...

Page 233: ...233 Specifications Specifications Printing Specifications Printing Area ...

Page 234: ...izontal 360 vertical dpi Print speed printing with Canon standard pattern Black printing using BC 20 Black BJ Cartridge Fast 5 ppm Normal 4 ppm Color printing using BC 21e Color BJ Cartridge Fast 2 ppm 2 5 ppm Normal 1 5 ppm Measured at ISO 10561 Print direction Bi directional Print width Max 8 0 in 203 2 mm ...

Page 235: ...onnector USB USB standard Series B receptacle USB interface Recommended printer cable parallel Material AWG28 or larger Type Twisted pair shielded cable Length Up to 6 5 ft 2 0 m Connectors Amphenol 30360 or equivalent Recommended printer cable USB Material AWG28 data wiring pair or AWG20 to 28 distribution pair Type Twisted pair shielded cable Length Up to 16 4 ft 5 0 m Connectors USB standard Se...

Page 236: ...nsation Storage environment Temperature 32 to 95 F 0 to 35 C Humidity 5 to 90 RH no condensation Power supply USA Canada AC 120 V 60 Hz Power consumption Standby Approx 2 W Printing Approx 18 W Dimensions with paper rest and paper output tray and extension retracted 14 6 7 5 6 5 in W D H 370 191 164 mm W D H Weight Approx 5 3 lb 2 4 kg with paper rest and paper output tray and extension attached ...

Page 237: ...ty Plain Paper 20 lb 50 sheets max Artist Canvas 1 sheet Back Print Film 10 sheets max Banner Paper 1 sheet Glossy Photo Cards 1 sheet Glossy Photo Paper 1 sheet Greeting Cards 1 sheet High Gloss Film 1 sheet High Resolution Paper 40 sheets max Magnet Sheet 1 sheet Transparencies 20 sheets max T shirt Transfers 1 sheet Envelopes 5 pieces max ...

Page 238: ... 5 in 100 0 to 241 3 mm Height 3 94 to 23 0 in 100 0 to 584 2 mm Weight 17 to 28 lb 64 to 105 g m2 Canon Speciality Papers Artist Canvas Back Print Film Banner Paper Brilliant White Paper Bubble Jet Paper Glossy Photo Cards Glossy Photo Paper Greeting Cards High Gloss Film High Resolution Paper Magnet Sheet Transparencies T Shirt Transfers ...

Page 239: ...ge Nozzles 128 Ink colors Black only Capacity Approx 900 text pages at 5 coverage BC 21e Color BJ Cartridge Nozzles 24 per color 64 for black Ink tanks BCI 21 Color Cyan Yellow Magenta BCI 21 Black Black Capacity Approx 130 sheets per cartridge at 7 5 coverage BC 22e Photo BJ Cartridge Nozzles 24 per color 64 for black Ink colors Black Cyan Magenta Yellow Capacity Approx 65 sheets per cartridge at...

Page 240: ...rk operating environment When connecting printer and computer through USB interface use the system under the following operating environment Computer with Microsoft Windows 2000 or Windows 98 which is preinstalled by a computer manufacturer on purchase USB port operation also needs to be assured by the manufacturer Macintosh computers with USB and Mac OS 8 1 or later which is preinstalled by a com...

Page 241: ...ting area dark blue Canon recommends that you print within this area Printable area light blue The area where it is possible to print However printing in this area can adversely affect the print quality or the paper feed precision Letter Legal A5 B5 A4 Glossy Photo Cards US Com 10 Envelope European DL Envelope Banner Paper ...

Page 242: ...ecifications Printing Area Letter Legal Media Type Printable Area width x height Letter 8 0 10 61 in Legal 8 0 13 61 in 1 0 in 0 93 in 0 25 in 0 25 in 0 28 in 0 12 in Recommended printing area Printable area ...

Page 243: ...ications Printing Area A5 B5 A4 Media Type Printable Area width x height A5 141 2 200 0 mm B5 175 2 247 0 mm A4 203 2 287 0 mm 25 4 mm 23 5 mm 3 4 mm 3 4 mm 7 0 mm 3 0 mm Recommended printing area Printable area ...

Page 244: ...tions Printing Area Glossy Photo Cards Media Type Printable Area width x height Glossy Photo Card 4 31 6 30 in 0 20 in 0 16 in 1 02 in 1 10 in Recommended printing area The printable area is identical to each other ...

Page 245: ...245 Specifications Printing Area US Com 10 Envelope Media Type Printable Area width x height US Com 10 9 0 3 81 in 1 0 in 0 93 in 0 25 in 1 25 in 0 28 in 0 12 in Recommended printing area Printable area ...

Page 246: ... Specifications Printing Area European DL Envelope Media Type Printable Area width x height European DL 203 2 100 0 mm 25 4 mm 23 5 mm 6 4 mm 10 4 mm 7 0 mm 3 0 mm Recommended printing area Printable area ...

Page 247: ...per Media Type Printable Area width x height Banner Paper 8 24 65 88 in Letter 203 2 1779 0 mm A4 0 13 in letter 3 4 mm A4 0 13 in letter 3 4 mm A4 0 12 in 3 0 mm 1 0 in 24 5 mm Max 6 sheets Min 2 sheets Recommended printing area Printable area ...

Page 248: ...248 Using the Optional IS 22 Color Image Scanner Cartridge 22 Color Image Scanner Cartridge ows ntosh M ...

Page 249: ...he Scanner Scanner Driver Basics Unpacking the Scanner Cartridge Installing the IS Scan Software Installing the Scanner Cartridge Basic Scanning Procedure Using the White Calibration Sheet Scanning Area Guidelines Loading an Image ...

Page 250: ...Basics Installing the optional IS 22 Color Image Scanner Cartridge in the printer makes it possible to scan and save images such as your favorite photographs and greeting cards Photograph Wallpaper for your computer Home page Greeting card ...

Page 251: ...plication program or you can run the IS Scan Plus utility program directly as a stand alone application program The IS Scan Plus utility program allows you to scan edit enhance and save the image data To use the scanner cartridge you must install the IS Scan software You can run the IS Scan driver from within a TWAIN compliant graphics application or you can run it directly as a stand alone progra...

Page 252: ...the following items IS 22 Color Image Scanner Cartridge The scanner cartridge is composed of precision components To avoid poor scanning results do not touch the optical components or electrical contacts Optical components Electrical contacts Do not touch these areas Caution ...

Page 253: ... need to run the white level calibration You will also run calibration when the white level calibration data needs to be updated Scanning Holder You can use this holder to hold a photo or other small image you wish to scan The holder is two layers one being a clear plastic cover to protect photographs Scanner Cartridge Container Use this plastic container to store the IS 22 Color Image Scanner Car...

Page 254: ...Scan Software Before installing the IS Scan software you must install the BJC 2100 Printer Driver 1 Make sure the Install Me First CD ROM is inserted in your CD ROM drive 2 Double click the BJC 2100 icon on your desktop You ll see this screen ...

Page 255: ...255 Using the Scanner Installing the IS Scan Software 3 Click the Manuals Supplies and Help button You ll see this screen ...

Page 256: ...256 Using the Scanner Installing the IS Scan Software 4 Click Canon Accessories and Paper You ll see this screen 5 Click the Install IS 22 Driver button 6 Follow the instructions on the screen ...

Page 257: ...o avoid damaging the scanning head of the scanner cartridge do not store the scanner cartridge in an SB 21 Ink Cartridge Storage Box The pad for the BJ cartridge print head inside the container is covered with ink that could damage the scanning head of the scanner cartridge Always store the scanner cartridge in its plastic container Optical components Electrical contacts Do not touch these areas C...

Page 258: ... open the front cover The cartridge holder moves to the center automatically 2 Raise the cartridge lock lever to unlock the BJ cartridge 3 Remove the BJ cartridge To avoid staining your hands clothing or work area handle the BJ cartridge carefully Avoid dropping or shaking the BJ cartridge Store the BJ cartridge in the Ink Cartridge Storage Box Caution ...

Page 259: ...259 Using the Scanner Installing the Scanner Cartridge 4 Insert the scanner cartridge into the cartridge holder then lower the cartridge lock lever until it locks in place ...

Page 260: ...phics application program launch the TWAIN compliant application program IS Scan launches from within the application program If you use IS Scan Plus select Programs from the Start menu first Point to IS Scan Plus and then select IS Scan Plus For Macintosh Users If you use a TWAIN compliant graphics application program launch the TWAIN compliant application program first IS Scan launches from with...

Page 261: ... Using the White Calibration Sheet 4 Insert the image you wish to scan into the scanning holder then load the scanning holder into the auto sheet feeder Loading an Image 5 Scan the image Scanning an Image Scanning an Image 6 Save the scanned image 7 Now you can install the BJ cartridge and print the scanned image Windows Macintosh ...

Page 262: ... maintaining the correct color balance of scanned images White level calibration is required when the scanner cartridge is used for the first time and when the white level calibration data needs to be updated When white level calibration is needed you will see this screen when you click the Prescan or Scan buttons Windows Macintosh ...

Page 263: ...ion Sheet 1 Load the white calibration sheet with the cropped corner at the upper left 2 Follow any instructions on your screen 3 When the white calibration sheet is ejected from the paper output tray white level calibration processing is complete ...

Page 264: ...oth that is dipped in a weak neutral detergent solution and then wipe its wet surface off with a dry soft cloth The white level calibration data is stored into memory and used for maintaining the correct color balance of scanned images When a message appears and prompts you to load the white calibration sheet click the OK button and perform white level calibration You can also initiate White Level...

Page 265: ...bout accessories and supplies www ccsi canon com The maximum thickness of the image must be within 0 45 mm including the scanning holder The scanning holder is 0 2 mm thick so the image you wish to scan must be less than 0 25 mm thick To prevent possible damage to the printer or scanner cartridge do not scan an image with paper clips or staples Paper size Scanning area A6 105 0 148 0 mm 3 86 5 43 ...

Page 266: ... scanning holder Do not leave the scanning holder in locations that are exposed to direct sunlight or that are subject to high temperatures or humidity When you load the scanning holder on the printer be sure to set the paper thickness lever to the right envelope position Scanning with the lever set incorrectly will adversely affect the print quality 3 Load the scanning holder in the auto sheet fe...

Page 267: ... Scanner Loading an Image 4 Adjust the paper guide to the left edge of the scanning holder To prevent possible damage to the scanning holder always insert the seamed side into the auto sheet feeder first A A Caution ...

Page 268: ...Scan Changing the Scanning Mode Using the Customized Scanning Mode Saving the Settings Using the Saved Settings Other IS Scan Features Using IS Scan Plus Using Copy Using Capture Image Using Capture Photo Editing a Scanned Image Printing a Scanned Image Saving a Scanned Image ...

Page 269: ...ram edures may vary according to the application program Color Image Scanner Cartridge in the printer g the Scanner Cartridge n IS Scan 2 is set as the Acquire Source and then select ed for scanning such as Acquire or TWAIN from the cation program The main IS Scan dialog box displays M ...

Page 270: ... idea to use prescanning to determine whether or not an image can be scanned properly or to test the effects of image adjustments If the image is slanted or a portion of the image is cut off in the preview area click the Clear button Load the image correctly and click the Prescan button again 5 To scan only a portion of the image you can drag the mouse to specify the portion The specified portion ...

Page 271: ...tion Box place the mouse pointer within the Selection Box and drag the mouse to the desired position To resize the Selection Box point to a corner of the Selection Box and then drag the mouse You can confirm the dimensions of the Selection Box in the Image Size box The minimum size of the Selection Box is 1 1 25 4 mm 25 4 mm Note ...

Page 272: ...lick the Scan button Remember if you specified a Selection Box in step 5 only that portion of the image is scanned 8 After scanning is complete click the Transfer button to transfer the image data to the TWAIN compatible graphics application program Adjust edit or enhance the image in the application program as needed ...

Page 273: ... the application program If you are using this type of application program read the documentation of the application program carefully and perform prescanning or normal scanning After launching IS Scan from within a TWAIN compatible application program do not close the application program If you do the system may not be able to respond To quit IS Scan select Exit Driver from the Settings menu Note...

Page 274: ...Selecting a Default Scanning Mode Select the most appropriate icon in the Scanning Mode box of the main IS Scan dialog box according to your scanning purpose Scanning Mode Purpose Image Type Resolution Edge Emphasis Character Emphasis Color Matching Prescan Mode Standard setting for scanning a color image Color 180 dpi Off Off On Grayscale Standard setting for scanning a monochrome image Grayscale...

Page 275: ... monochrome image Scans by converting a monochrome image into the data suitable for facsimile transmission Monochrome 200 dpi Off On Off Monochrome Scans by converting a monochrome image into the data suitable for OCR input Monochrome 360 dpi Off On Off Monochrome Suitable for scanning an image that consists mostly of text Monochrome 180 dpi On Off Off Monochrome Used for customizing the settings ...

Page 276: ...lect Custom in the Scanning Mode box of the main dialog box the Custom dialog box opens and allows you to adjust the scanning settings for special scanning jobs 1 Open the main IS Scan dialog box 2 Click the Custom button in the Scanning Mode box This displays the Custom dialog box ...

Page 277: ...the resolution setting the larger the file size Possible settings 90 180 200 300 360 The 90 dpi setting is sufficient for viewing images on a screen The 180 dpi setting is sufficient for printing images Threshold Determines the intensity of halftones for monochrome images Drag the slide bar to the left for a lighter image or drag it to the right for a darker image The Threshold option is available...

Page 278: ...ntout Color Matching attempts to match the colors of the scanned image with the selection in the Monitor Type box in order to attain a better match between the colors you see on the monitor and the colors you see in your printout This option is available only when the Image Type is set for Color Monitor Type Displays the name of the monitor profile currently in use To select another monitor type s...

Page 279: ...zed Scanning Mode 4 Click the OK button to return to the main dialog box 5 Make sure that the image you wish to scan is inserted into the scanning holder properly and is loaded in the auto sheet feeder of the printer then click the Scan or Prescan button ...

Page 280: ... settings are stored and start scanning Saving the Settings to a File Save the Page Size Scanning Mode and Image Size settings in the main IS Scan dialog box as a file 1 Specify the desired settings in the Page Size Scanning Mode and Image Size boxes 2 Select Save Settings File from the Settings menu 3 Select the folder in which the file is to be saved 4 Enter a File name 5 Click the Save button ...

Page 281: ...e settings change in the main IS Scan dialog box When you open the file while an image is displayed in the preview area the prescanned or scanned image is discarded Prescan or scan the image again Select Save Settings File from the Settings menu when you have changed the settings and you wish to overwrite the current file and save all the current settings to it Select Save Settings File As from th...

Page 282: ... feeder of the printer Using the White Calibration Sheet 3 Click the OK button 4 When the white calibration sheet is ejected from the paper output tray the White Level Calibration process is complete Device Information When you select Device Information from the Option menu of the main IS Scan dialog box you can verify the name of the printer that is currently connected to your system and informat...

Page 283: ...d image in the preview area click the Enlarge icon key or select Large from the View menu To return to the original size click the Standard icon key or select Normal from the View menu Using Online Help When you click the symbol in the main IS Scan dialog box the online Help for IS Scan opens so you can learn more about IS Scan ...

Page 284: ...you to edit enhance print and save an image acquired by the IS Scan scanner driver You can use IS Scan Plus if you do not have a graphics application program Launching IS Scan Plus 1 Select Programs from the Start menu then click IS Scan Plus 2 Select IS Scan Plus The main IS Scan Plus screen appears ...

Page 285: ...ting Using Copy Capture Image Scan and edit an image other than a photographic print Using Capture Image Capture Photo Scan and edit a photographic print such as a snapshot Using Capture Photo Device Information Verify the name of the printer that is currently connected to your system and information on the communication mode ...

Page 286: ... connected properly and is turned on and click the Device Information button If the printer is connected using the parallel interface Device Information displays a communication mode such as ECP 1 or ECP 2 If the printer is connected using the USB interface Device Information displays USB as the communication mode Closing IS Scan Plus When you wish to close IS Scan Plus click the Exit button in th...

Page 287: ...S Scan Plus IS Scan Buttons Returns to the main IS Scan Plus screen Moves back to the previous screen Displays the Edit screen Editing a Scanned Image Prints a scanned image Printing a Scanned Image Saves a scanned image Saving a Scanned Image ...

Page 288: ...s Using Copy Use the Copy feature when you wish to print an image immediately after scanning You cannot edit or enhance the scanned image before printing 1 Click the Copy button in the main IS Scan Plus screen The Copy screen displays ...

Page 289: ...x Select the paper size in the Paper Size box The Copies option is disabled 3 Click the Print Setting button This displays the Print Setup dialog box Make sure Canon BJC 2100 is displayed as the default printer Click the Properties button if necessary to display the Printer Properties dialog box and specify any printer settings Opening the Printer Properties Dialog Box ...

Page 290: ...b Also make sure paper is loaded in the auto sheet feeder of the printer 6 Click the OK button in the dialog box Printing begins To print the image displayed in the Preview Area again click the Reprint button To make a copy of another image using the same settings click the Copy button When a confirmation message appears click the Yes button and repeat the procedure described above To make a copy ...

Page 291: ...isplays the Capture Image screen 2 Select the most appropriate icon in the Scanning Mode box of the Capture Image screen according to your scanning purpose Standard setting for scanning a color image Standard setting for scanning a monochrome image Suitable for scanning a photographic print such as a snapshot Suitable for scanning an image that consists mostly of text Used for customizing the sett...

Page 292: ... size in the Paper Size box 4 Insert the image you wish to scan in the scanning holder and then load it in the auto sheet feeder of the printer 5 Click the Prescan button The remaining steps are similar to those described for Scanning an Image Using IS Scan Scanning an Image ...

Page 293: ...s a snapshot You can also edit enhance save and print the scanned image 1 Click the Capture Photo button in the main IS Scan Plus screen The Capture Photo screen displays By default a Selection Box appears in the Preview Area To delete the Selection Box point to any location in the Preview Area and right click your mouse ...

Page 294: ...e in the Photo Type box Select Regular or Panorama in the Photo Size box 3 Insert the image you wish to scan into the scanning holder and then load it in the auto sheet feeder of the printer 4 Click the Prescan button The remaining steps are similar to those described for Scanning an Image Scanning an Image ...

Page 295: ... or Capture Photo feature The editing features you can use vary according to the settings you used for scanning and whether you used the Capture Image or Capture Photo feature for scanning You can edit or enhance the image displayed in the Preview Area 1 Click the Edit button in the main IS Scan Plus screen The Edit screen displays ...

Page 296: ...red images You can also smooth the appearance of the image and or invert the image Edges Enhances the edges in an image by increasing the contrast of the pixels between areas of different colors Lines Emphasizes selected edges and de emphasizes all other edges of an image Pixelize Squares off all the pixels in an image to lower resolution and makes the pixels appear larger to create a mosaic tile ...

Page 297: ...nline Help for IS Scan Plus You cannot use Crop Photo and Frame in the Capture Image screen You can select Background when a monochrome image is captured 3 Edit or enhance the image as required 4 Click the Apply button to apply the effect to the image in the Preview Area To undo the settings click one of the undo buttons Undo All Click once to undo all editing effects and restore the original in t...

Page 298: ...nt a scanned image acquired using the Capture Image or Capture Photo feature Remove the scanner cartridge and install the BJ cartridge according to your print job Click the Print button on the IS Scan Plus screen If you are using Capture Image the Print dialog box appears ...

Page 299: ...ndows Printing a Scanned Image If you are using Capture Photo the Photo Print Options dialog box appears Click Print Setting to change the printer settings or click Print to print the image Opening the Printer Properties Dialog Box ...

Page 300: ... new name You can use the saved image for pasting into another document or for attaching to your e mail or a home page on the Internet You can save the image displayed in the Preview Area 1 Click the Save button This displays the Save As dialog box 2 Select the folder in which you wish to save the image 3 Enter a File name ...

Page 301: ...canner With Windows Saving a Scanned Image 4 Click the down arrow for Save as type and select a format for the file You can select one of the following file formats Bitmap BMP JPEG JPG TIFF TIF 5 Click the Save button ...

Page 302: ...ware Using the Main IS Scan Dialog Box Scanning an Image Scanning Images With IS Scan Changing the Scanning Mode Customizing the Scanning Settings Copying a Scanned Image to the Clipboard Adjusting an Image Modifying An Image Applying Special Effects to an Image Other IS Scan Functions Using the Copy Utility ...

Page 303: ...t select a TWAIN compatible device using the BJC 2100 driver The basic procedure is described below steps may vary based on your application software 1 Start the application software and then select New from the File menu Then open the menu you use to scan images Install the scanner cartridge in the printer 2 To open the dialog box for selecting a TWAIN compatible input device you normally select ...

Page 304: ...mages With Application Software 3 Click the IS Scan BJC 2100 DS icon and then click the OK button BJC 2100 is now selected as the input device Once you have performed these steps the setting remains in effect until you change to another input device ...

Page 305: ...g Box Menu button Selects the IS Scan functions Click this button to change the settings for a scanned image or to edit a scanned image Menu Button Scan Button Save Button Halt Button Help Button Information Box Image Control Panel Brightnessand Contrast Preview Area ...

Page 306: ...tware this button says Save Halt button Click this button to cancel scanning Information box Displays the settings related to image scanning To perform scanning using other settings click the Menu button and then select Settings Help button Click this button to display helpful explanations about the IS Scan functions Brightness and Contrast Click this button to adjust the degree of brightness of a...

Page 307: ... Settings The Settings dialog box displays 2 Make the necessary settings for the image to be scanned Click on Paper Size to select a size that approximates the image to be scanned Click on Scanning Mode to select the item that best approximates the image to be scanned Changing the Scanning Mode ...

Page 308: ...s function 3 Click the OK button and then close the Settings dialog box 4 Place the object to be scanned in the printer and then click the Prescan button You see the image displayed in the Preview Area 5 If you only want to scan part of the object drag the mouse within the Preview Area to select the part to be scanned The Selection Box indicates the area that will be scanned ...

Page 309: ...e cursor over a point within the selected area you can move the area by dragging If you position the cursor over one of the lines indicating the selected area you can change the size of the selected area by dragging that line in or out The minimum size of the selected area is 1 1 25 4 mm by 25 4 mm The size of the selected range is displayed in the Image Control Panel 6 Place the image to be scann...

Page 310: ...mage is transferred to the application software Edit the image data as required prior to printing or saving it Some application programs do not display the main IS Scan dialog box but display their own scanning screen In this case refer to the documentation supplied with the scanning software Do not close an application program that started IS Scan while IS Scan is still running This may cause the...

Page 311: ... Images With IS Scan You can use IS Scan as a stand alone program to scan and edit images Starting IS Scan 1 Turn on the printer and install the scanner cartridge 2 Double click the IS Scan BJC 2100 folder 3 Double click the IS Scan BJC 2100 icon ...

Page 312: ...h Macintosh Scanning Images With IS Scan IS Scan starts and the main dialog box displays The contents of the main dialog box and the method you use to scan images are basically the same as when using TWAIN application software ...

Page 313: ...313 Using the Scanner With Macintosh Scanning Images With IS Scan Saving Scanned Images 1 Click the Save button ...

Page 314: ...th IS Scan 2 Make the necessary settings Select the location to which you want to save your image Enter a name for the image data in Name Click the up or down arrow in Format to select PICT or TIFF 3 Click the Save button The image data is saved into a file ...

Page 315: ...ect a setting that best approximates the image to be scanned Scanning Mode Use Image Type Resolution Edge Emphasis Color Matching Prescan Mode DTP Color Standard setting used when a color draft is to be scanned Color 180 dpi Off On Execute Grayscale Photo Recommended when scanning a photograph Color 360 dpi Off On Execute Grayscale DTP B W Standard setting used when a black white draft is to be sc...

Page 316: ...facsimile transmission Black White Text Enhanced 200 dpi Off Off Black White OCR Scans by converting a monochrome image into the data suitable for OCR input Black White Text Enhanced 360 dpi Off Off Black White Custom Selected when a specific range of settings are to be made Customizing the Scanning Settings By default Prescan is not enabled When enabled B W is the default Prescan Mode You can cho...

Page 317: ...n in the main dialog box When you select FAX or OCR the document is scanned and processed as a grayscale image and converted to monochrome binary image data This process eliminates unnecessary image background and increases the quality of the scanned text and line art When you select Text the document is scanned and processed as a monochrome image Note ...

Page 318: ...ing Settings When you select Custom for Scanning Mode in the Settings dialog box you can specify the scanning settings 1 Click the Menu button in the main dialog box and then select Settings 2 Click the up or down arrow in Scanning Mode and then select Custom ...

Page 319: ...ings 90 180 200 300 360 Threshold This function is valid only when Image Type is set to Black White The lightness darkness of monochrome images can be adjusted by moving the slide bar If the slide bar is moved to the left the scanned image will be lighter while if the slide bar is moved to the right the image will be darker Prescan Place a check mark in the Prescan check box to perform the prescan...

Page 320: ...ge Type is set to Black White If this function is selected only the edge of the image is emphasized when the image is scanned This is disabled for prescan 4 Click the OK button The main IS Scan dialog box displays 5 Place the image to be scanned in the printer then click the Prescan button or Scan button to start scanning ...

Page 321: ... is particularly useful when you want to paste an image into documents created with application software that is not TWAIN compatible Copying an Image 1 Click the Menu button in the main dialog box Select Edit and then select Copy The image data is copied to the clipboard To use an image copied to the clipboard start your application software and then select Paste from the Edit menu Note ...

Page 322: ...rm fine adjustment using a range of functions Image data can be processed so that the brightness of the image changes or so that the image appears sharper or softer Adjusting the Brightness and Contrast 1 Click the Brightness and Contrast button in the main dialog box The Brightness and Contrast dialog box displays ...

Page 323: ...e darker while moving it to the right makes the image brighter Contrast Moving the slide bar to the left reduces the contrast of the entire image while moving it to the right increases the contrast 3 After making the adjustment click the Apply button to change brightness and contrast of the image displayed within the preview area 4 Once you are satisfied with the adjustment click the OK button ...

Page 324: ...produce a negative film is also available 1 Click the Menu button in the main dialog box select Image and then select the desired function from the submenu Sharpen Sharpens an image to make it clearer Soften Softens the edges of an image Despeckle Removes speckling from an image making any such areas less noticeable Invert Inverts the colors of an image to produce a negative of the original You ca...

Page 325: ...nal 1 Click the Menu button in the main dialog box select Enhance and then select the desired function from the submenu Edges Emphasizes the edges of a photograph or line drawing Lines Emphasizes only lines in a specific direction Pixelize Applies a mosaic effect to an image Posterize Reduces the number of colors and simplifies the image Low Relief Creates a low relief version of the image When yo...

Page 326: ...e list The following is an example of the screen displayed when you select Edges The operation is the same when any other function is selected You can check the approximate result of the selection in the Preview Area For details of each function refer to the explanation displayed when you click the Help button ...

Page 327: ... adjustment you have made click the Menu button and then select Undo Then select either of the following Last Only the function applied immediately before is cancelled If you perform editing two or more times only the function that you selected most recently is cancelled All All the applied functions are cleared and the original image is restored Note ...

Page 328: ... to place the white calibration sheet in the printer Place the white calibration sheet in the printer and then click the OK button The calibration sheet is scanned and the calibration is performed You can also initiate this operation whenever necessary 1 Click the Menu button in the main dialog box and then select Settings 2 Click the White Level button 3 When the message appears place the white c...

Page 329: ...her IS Scan Functions Using the Online Help Clicking the Help button on the main IS Scan dialog box displays helpful explanations of the functions of IS Scan You can also display the Help by clicking the Menu button Help and then Help again ...

Page 330: ...ned image cannot be edited or saved the process from scanning to printing is completed quickly and easily Installing the Copy Utility To use the Copy Utility you must first copy the folder including the necessary files to any location 1 Load the Install Me First CD ROM into the CD ROM driver on your Macintosh 2 Double click on the Copy Utility folder ...

Page 331: ...er and copy it to any location Now you can start the Copy Utility at any time To use the Copy Utility the printer driver and IS Scan scanner driver must also be installed Starting the Copy Utility 1 Plug in the printer and install the scanner cartridge 2 Click the Copy Utility for BJC 2100 folder Note ...

Page 332: ...332 Using the Scanner With Macintosh Using the Copy Utility 3 Click the Copy Utility icon The Copy Utility starts and the main dialog box displays ...

Page 333: ...e type of paper you are using Plain Paper High Resolution Paper or Transparency 5 Set Brightness as necessary Move the slide bar to the right and left to set the brightness 6 Place the image to be copied in the printer then click the Copy button Scanning starts 7 When the message appears remove the scanner cartridge and replace it with a BJ cartridge according to the printing settings 8 Place a bl...

Page 334: ...copy another document with the same settings click the Copy button and follow the instructions on the screen To perform copying with different settings click the Reset button and follow the instructions on the screen Ending the Copy Utility To close the Copy utility click the close box or the Quit button Note Close box ...

Page 335: ...335 Scanner Problems Scanner Problems Scanning Result Is Unsatisfactory Scanner Cannot Be Used With a TWAIN compatible Application Program Other Scanner Problems ...

Page 336: ...sult Is Unsatisfactory Scanned Image Blurred or Distorted Quality of Scanned Image Is Uneven White Portion Becomes Grayish Parts of an Image Missing or Not Aligned Properly Image Contains Unexpected Colors or Is Too Light or Too Dark ...

Page 337: ...anning holder is bound to get dirty Clean the scanning holder using a soft cloth that is dipped in a weak neutral detergent solution and then wipe its wet surface off with a dry soft cloth If the scanning holder is scratched or damaged replace it You can purchase a scanning holder for A4 LTR size images Visit the Canon Web site to find out about accessories and supplies www ccsi canon com CHECK 3 ...

Page 338: ...he precision of the scanned image The greater the number of dots used to draw an image the higher the precision and the quality of the scanned image becomes For a better quality image select a greater number The scanning speed becomes slower and the file size of the scanned image becomes larger when you use a higher resolution Changing the Scanning Mode Changing the Scanning Mode Windows Macintosh...

Page 339: ...eet CHECK 2 DID YOU ADJUST THE BRIGHTNESS AND CONTRAST Depending on the image you scan a white portion is not recognized as white because the scanner detects and scans even the small differences of the density between white and other colors Adjust the brightness and contrast When you are using IS Scan Plus use the online Help When you are using a TWAIN compatible graphics application program see t...

Page 340: ...ner detects and scans even the grades of the density and white may not be recognized as white When you scan a monochrome image always set Black White in the Scanning Mode so the scanner can scan using only two values between white and black For details on how to set Black White in the Scanning Mode use the online Help Changing the Scanning Mode Changing the Scanning Mode Windows Macintosh ...

Page 341: ... image you wish to scan is placed in the proper scanning area CHECK 2 DID YOU SPECIFY THE SCANNING AREA CORRECTLY If the Paper Size setting is smaller than the size of the image you scan parts of the image will be missing If you place the image outside the scanning area parts of the image may not be aligned properly Always check that the image is set within the proper scanning area ...

Page 342: ...TO HIGH COLOR OR TRUE COLOR Check the number of display colors as follows 1 From the Start menu select Settings and then select Control Panel 2 Double click the Display icon then click the Settings tab 3 Check that Colors is set to High Color or True Color in the Colors box Check the Color Depth setting as follows 1 From the Apple menu select Control Panels 2 Select Monitors Sound 3 Check that Tho...

Page 343: ... between the colors displayed on your display and the actual colors in the scanned image You can enable Color Matching when the Scanning Mode is set for Color Check that Color Matching is enabled 1 Click the Custom Setting button 2 Make sure that Color Matching is enabled in the Custom Setting dialog box 1 Select Settings from the Menu screen 2 Make sure that Color Matching is enabled Windows Maci...

Page 344: ...ems Scanner Cannot Be Used With a TWAIN compatible Application Program Cannot Launch IS Scan From Within the TWAIN compatible Graphics Application Program Cannot Transfer to TWAIN compatible Graphics Application Program ...

Page 345: ...EST 32 BIT TWAIN SPECIFICATIONS OR TWAIN SOURCE MANAGER VERSION 1 5 OR LATER When IS Scan is used as a TWAIN interface you must use the latest 32 bit TWAIN compatible graphics application program See the User s Manual for your application program When IS Scan is used as a TWAIN interface you must use the graphics application program that supports the TWAIN Source Manager Version 1 5 or later See t...

Page 346: ...ILE FORMAT TYPE AND RESOLUTION OF THE IMAGE DATA Some TWAIN compatible graphics application programs support specific file format types and resolution settings only For example the resolution settings of some OCR optical character reader application programs are limited to 300 or 400 dpi Check the file format types and resolution settings of the TWAIN compatible graphics application program first ...

Page 347: ...oblems Other Scanner Problems Cannot Install Scanner Driver Does Not Launch With Default Settings Improper Colors Displayed in the Dialog Box Scanning Too Slow Communication Error Occurs Error Message Appears Windows ...

Page 348: ...ll the scanner software CHECK 2 ARE ANY OTHER APPLICATION PROGRAMS RUNNING The scanner driver installation program may not execute successfully if it is run with other applications running in the background Before you run the installation program again shut down all other application programs CHECK 3 DID YOU SPECIFY THE CORRECT CD ROM DRIVE FOR INSTALLATION If the installation splash screen did no...

Page 349: ...tem is set up CHECK 4 IS THERE A PROBLEM WITH THE CD ROM The Install Me First CD ROM may be damaged On the Windows desktop double click the My Computer icon then double click the CD ROM icon If Windows cannot read the CD ROM call the Canon Customer Care Center for help Getting Help From Canon Note Windows ...

Page 350: ...raphics application program Previous Settings selected in the Standard Value box under the Custom Settings dialog box may be cleared and standard settings characteristic of the TWAIN compatible program you are using may be used when launching IS Scan To use the settings selected in the Custom Settings dialog box when launching IS Scan follow these steps 1 Select Save Settings File from the Setting...

Page 351: ...rs of your computer 1 From the Start menu select Settings and then select Control Panel 2 Double click the Display icon then click the Settings tab 3 Check that the Colors setting is High Color or True Color in the Colors box Or you may be able to solve the problem by minimizing the IS Scan window and then return to the original size Check the Color Depth setting 1 From the Apple menu select Contr...

Page 352: ...REQUIRED In order to scan an image your computer must be able to receive a large amount of data Therefore the scanning speed varies according to the performance of the computer To shorten the time required for scanning Use the appropriate resolution setting Make sure that the resolution is not set higher than you require Use the prescanning capability ...

Page 353: ...printer is plugged in and ready CHECK 3 ARE YOU USING THE USB INTERFACE RUNNING UNDER WINDOWS 98 When using the USB interface running under Windows 98 a communication error may occur if the Hardware acceleration setting is Full To solve the problem follow these steps 1 Double click the System icon in the Control Panel for Windows 2 When the System Properties window is displayed click the Performan...

Page 354: ...canner Problems Other Scanner Problems Error Message Appears CHECK REFER TO THE ONLINE HELP From the main IS Scan screen select Contents from the Help menu or press F1 Open the online Help Windows Macintosh ...

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