Troubleshooting
48
Print Quality is Poor or Contains Errors
Problem
Possible Cause
Try This
Ink does not eject
properly/Printing is
Blurred/ Colors are
Wrong / White
Streaks appear
Ink tank is not seated
properly/An ink tank
is empty
Check that the ink tanks are firmly seated in the print head and reseat them if
necessary.
Check that the correct ink tanks are installed and that they are in the correct
order.
See
"Replacing an Ink Tank"
on page 29.
Check to see if all the orange tape has been peeled off as shown in (1). If there
remains a part of the orange tape as shown in (2), remove it thoroughly.
If ink tank is empty: See
"Replacing an Ink Tank"
on page 31.
Print head is
misaligned
Align the print head location.
See
"Aligning the Print Head"
on page 42.
Print head nozzles
clogged
Print the nozzle check pattern to check for uneven ink output.
See
"Printing the Nozzle Check Pattern"
on page 34.
When a specific color is missing from the nozzle check pattern, clean the print
head.
If ink supply is uneven: See
"Print Head Cleaning"
on page 38.
Media not loaded with
the print-side up
Check that your paper is loaded with the correct print side facing up.
Incorrect paper type
On the Main tab, confirm that the Media Type selected matches the paper
loaded.
In the Print dialog box, confirm that the Media Type selected matches the
paper loaded.
Print Quality not set
properly
Be sure to set the Print Quality setting to High for Windows or Fine for
Macintosh.
On the Main tab, click High for the Print Quality setting.
1. Select Manual in the Print Mode pull-down menu in the Print dialog box and
then click Details.
2. Click the Quality icon and then drag the Print Quality slide bar to the Fine
end.
Note
Follow the instructions packaged with your speciality media for
loading and handling.
i560_QSG_US.book Page 48 Tuesday, May 6, 2003 1:43 PM
